26 to 50 of 253 Performance Metrics Jobs in the UK excluding London

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers More ❯

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers More ❯

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers More ❯

Collect, clean, and analyse data from multiple sources to provide accurate, insightful reports. Develop and maintain dashboards, management reports, and ad hoc analyses to support business decisions. Monitor key performance metrics, highlighting trends, risks, and opportunities. Collaborate with teams to define requirements and translate them into actionable data solutions. Ensure data accuracy, integrity, and consistency across all reporting … systems. Support data-driven initiatives that improve efficiency, performance, and customer experience. What we're looking for: Proficient in Microsoft Excel, Power BI, SQL, and other analytical tools. Strong analytical and problem-solving skills with high attention to detail. Ability to work with large datasets, identify trends, and produce actionable insights. Strong time management and organisation skills. Experience in More ❯

Collect, clean, and analyse data from multiple sources to provide accurate, insightful reports. Develop and maintain dashboards, management reports, and ad hoc analyses to support business decisions. Monitor key performance metrics, highlighting trends, risks, and opportunities. Collaborate with teams to define requirements and translate them into actionable data solutions. Ensure data accuracy, integrity, and consistency across all reporting … systems. Support data-driven initiatives that improve efficiency, performance, and customer experience. What we're looking for: Proficient in Microsoft Excel, Power BI, SQL, and other analytical tools. Strong analytical and problem-solving skills with high attention to detail. Ability to work with large datasets, identify trends, and produce actionable insights. Strong time management and organisation skills. Experience in More ❯

key results for the verticals and initiatives you own Help us drive the adoption of AI to better guide our customers to good financial decisions Understand and drive product performance against both commercial and non-commercial KPIs Own day to day performance, enhancement and issues in your verticals Build an understanding of user and market insight and facilitate … benefit customers and our lenders/partners Qualifications Consumer facing - experience of direct to consumer product management including quantitative assumption validation through A/B testing and feature experimentation Metrics - Product passion and obsession for product performance metrics and feedback, understanding customer needs through data insights Product discovery - Ability to synthesise data insights and customer research into More ❯

Design and implement standard operating procedures (SOPs) for the PMO. Develop training materials, onboarding plans, and playbooks to accelerate project manager ramp-up. Establish governance frameworks, reporting cadence, and performance metrics to track PMO health and project outcomes. Continuously assess and improve PMO processes for scalability, efficiency, TTV (Time to Value), and customer satisfaction. Serve as a mentor More ❯

related field. Strong interest in data and financial analysis. Confidence working with Excel ; familiarity with SQL, Python , or Power BI is a plus. Basic understanding of financial reporting and performance metrics. Analytical mindset with high attention to detail. Strong verbal and written communication skills. What’s on Offer: £25,000 – £30,000 per annum , based on experience and skill More ❯

play a pivotal role in managing and optimising our social media channels, focusing on Power BI content. Your tasks will include developing content strategies, creating engaging posts, and analysing performance metrics to improve our outreach and engagement. Ideal Candidate: Demonstrable experience in social media management and content promotion Proficient understanding of Power BI or similar data visualisation tools … Strong analytical skills with the ability to interpret social media metrics Excellent writing and communication skills Creative mindset with a passion for crafting engaging content Experience with scheduling tools and platforms, particularly LinkedIn Self-motivated with the ability to work independently in a remote setting Benefits on Offer: Competitive salary package Flexible working hours Opportunities for professional development and … Develop comprehensive content strategies to enhance audience engagement Create, schedule, and publish posts across various platforms Monitor and respond to social media engagement, fostering community interaction Analyse social media metrics and report on performance to drive continuous improvement Collaborate with the team to develop promotional campaigns for our Power BI courses Review and improve existing social media profiles More ❯

skills can make a real difference? If so, we have the perfect opportunity for you! This company is looking for someone passionate about turning data into actionable insights. Role: Performance Data Analyst Contract Type: Interim Day rate: up to £400/day depending on experience Location: London OR Crawley (hybrid - 3 days per week in office) As a Data … Analyst, you will provide meaningful insights, analysis, and reporting for stakeholders, driving performance improvement through enhanced reporting and key trend analysis. You'll support data projects and help develop systems that leave a legacy of better data insights. Key Accountabilities: Conduct deep analysis of existing data sets to uncover areas for improvement. Perform statistical analysis on big data to … identify trends. Create tools and platforms for data automation. Conduct diagnostic analysis to pinpoint routine performance losses. Enhance the internal reporting suite to improve data quality and efficiency. Simplify complex scenarios and effectively communicate outcomes. What We're Looking For: Strong understanding of performance analysis in a data-driven environment. Deep knowledge of statistical techniques for forecasting and More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

organisation, through effective end to end organisational design, manpower and talent planning. You will also help to power our leaders, acquire and grow our talent and build a high-performance accountable and engaged culture. This requires a strong balance of strategic thinking, business and financial acumen as well as proactive solutions, and data and insight led operational delivery, in … into simple, actionable People initiatives that deliver organisational effectiveness, aligned to organisational goals. Developing strong, credible proactive and valued relationships at all levels, championing inclusion and creating an engaged performance culture enhancing TalkTalk’s reputation. Elevating leadership impact by shaping & delivering key development initiatives that build capability, drive accountability, and support a high-performance, agile, can-do culture. … place at the right time to achieve our goals, carefully considering requirement/impact of contractor/outsourced resources, legal & best practice considerations and future growth. Culture specialist Embedding performance metrics and frameworks that assess and enhance individual and organisational performance and promote a continuous improvement culture. Building a positive climate where concerns are addressed and conflicts More ❯

leading the NHS Data Security and Protection Toolkit (DSPT) submission process as well as working closely with clinical colleagues to present accurate, timely, and actionable data via dashboards and performance reports. An essential responsibility of this role is to ensure the organisation meets the Care Quality Commission (CQC)s regulatory requirements, on data, evidence, and compliance. About us At … strategic decision-making. Development of clinical systems to optimise data management to support patient pathways and care. Work collaboratively with the clinical management team to produce clinical dashboards and performance metrics that reflect patient outcomes, caseload activity, and quality indicators that reflect both Care Quality Commission (CQC) Single Assessment Framework standards and National Institute for Health and Care More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

incident response, and vulnerability management capabilities. This senior role, reporting directly into the CISO is accountable for driving the strategic direction of Arm's Detect & Response function, delivering outstanding performance and ensuring we are resilient against an evolving threat landscape! In addition to operations, you will lead cyber crisis management, C-Suite level stress testing, team development, and top … Provide strategic input and collaborate with IT, Enterprise Security, and business leadership to inform security roadmaps, governance, and operating models. Maintain a balanced, comprehensive framework of processes, governance, and performance metrics (e.g., SLAs) for operations. Coordinate security testing, audit, governance, and operational reporting. Champion a culture of continuous learning, training, and professional development across the team, including handling … wellbeing and performance for an agile, high-impact environment! Maintain awareness of internal and external technology development, particularly across emerging AI use, enabling continuous improvement and innovation. Required skills and experience: 10+ years of experience in a security role focused on the entire threat lifecycle with demonstrated experience designing and implementing Security Operations strategies within a sophisticated enterprise and More ❯

evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas for optimization. · Communicate findings clearly to stakeholders and team members. · Promote a user-centered approach throughout the product lifecycle. · Ensure compliance with data privacy More ❯

evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas for optimization. · Communicate findings clearly to stakeholders and team members. · Promote a user-centered approach throughout the product lifecycle. · Ensure compliance with data privacy More ❯

with ERP and eCommerce platforms Define, document, and optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking More ❯

managing incidents, service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels. You’ll also play a key role in keeping our systems at peak performance – handling planned maintenance, running disaster recovery drills, and implementing improvements, all while following best-practice IT procedures. What You’ll Do Be the go-to expert for our business … systems — from ERP and BI to HR, Finance, WMS, and more. Keep systems running at their best by solving issues, monitoring performance, and minimising downtime. Work with vendors, escalate complex issues, and ensure service levels are met. Empower users with guidance, training, and easy-to-use resources. Lead service improvements, run DR drills, and support Lean efficiency projects. Help … with ERP and other business systems. A problem-solver who can think ahead and act fast. Clear, confident communicator who works well with users and vendors alike. Comfortable with performance metrics, process improvements, and automation tools. Proactive, adaptable, and ready to make an impact in a fast-moving environment. Essential Skills & Experience Demonstratable experience in an IT Business More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯