101 to 125 of 191 SLA Jobs in the UK excluding London

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

support colleagues and business operations Working closely with suppliers and partners to drive cost optimisation, service improvements, and roadmap development, while monitoring and managing SLA and KPI performance to ensure value, quality, and reliability of services Identifying recurring issues and driving permanent fixes, not just workarounds Contributing to infrastructure roadmaps ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

These roles will play a key part in ensuring the effective delivery of support and operations services, with a strong focus on incident resolution, SLA adherence and continuous improvement. You will work closely with internal teams and stakeholders to maintain system performance, enhance processes, and deliver high levels of customer ...

Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. Youll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for Youll have 23 years MSP experience and be operating ...

within budget. Budget & Vendor Management Manage annual IT budgets and ensure resources are used cost-effectively. Build and maintain strong vendor relationships, ensuring SLA compliance. Technology & Innovation Stay up to date with technology trends and best practices. Recommend and implement innovations to improve IT operations. ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...

posture, and technical standards are audit-ready. Own SAP run operations across internal teams and external service providers. Establish proactive monitoring, incident runbooks, and SLA governance. Lead major incident response, root cause analysis, and corrective actions. I Am Keen To Speak To Candidates With The Following Experience A Bachelor ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

approved offerings. Helping improve processes, turnaround times, and sales efficiency. Acting as the link between Sales, Pre-Sales, suppliers, and internal teams. Monitoring SLA's and hitting KPIs around quoting speed, pipeline contribution, and customer satisfaction. What We're Looking For 2 years' experience in sales support, sales admin ...

wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What youll need 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active ...

outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction ...

role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA's. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

risks, and trade-offs in executive steering forums. Proven ability to govern multi-vendor delivery ecosystems-system integrators, platform vendors, and data providers - ensuring SLA and contractual compliance. Solid technical delivery background across MDM/Customer 360, data integration (APIs, streaming, CDC), data engineering (lakehouse, ETL/ELT, orchestration ...

Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works ...

environment. Key Responsibilities Servicing and supporting Canon, Ricoh and Kyocera devices Diagnosing and resolving equipment faults on client sites in accordance with SLA requirements Carrying out both reactive repairs and planned preventative maintenance Ensuring all work is completed within agreed response times and to a high professional standard Installing ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

distribution of internal and external reports. · Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA · Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, Knowledge base articles) · Proactively identify ways to improve processes and ultimately ...

completion within agreed timelines. Key Objectives Assess and validate vulnerability findings across the VMware estate. Remediate critical and high-risk vulnerabilities within defined SLA windows. Reduce overall risk exposure through patching, upgrades, configuration hardening, and compensating controls. Provide clear reporting on remediation status, risk acceptance, and outstanding actions. Review ...

completion within agreed timelines. Key Objectives Assess and validate vulnerability findings across the VMware estate. Remediate critical and high-risk vulnerabilities within defined SLA windows. Reduce overall risk exposure through patching, upgrades, configuration hardening, and compensating controls. Provide clear reporting on remediation status, risk acceptance, and outstanding actions. Review ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform ...