101 to 125 of 283 SLA Jobs in the UK excluding London

finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯

Reporting into the Senior Technical Service Manager, you'll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices. Provide hardware and software support on all supported assets. Carry out regular audits and stock inventory checks including correct disposal of packaging. Maintain More ❯

for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working More ❯

on and offboarding, risks and issues, change management, and project planning Service Analyst – You will be working within a Service team, focusing on the performance and achievement of Service Level Agreement’s for Services into the client. This includes the management and trending of incident, problems, changes, and continual improvements, whilst driving compliance, and collaborating with technical teams to deliver More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct More ❯

of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal. Liaise with internal customers to ensure that services are being delivered. Work with SLA's whilst delivering efficient resolutions towards First Time Fix Rates. You will suit the role if you have Excellent communication skills both verbal and written. A keen interest in learning More ❯

to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way More ❯

to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way More ❯

to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way More ❯

to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way More ❯

to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities: Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way More ❯

and Microsoft tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would be desirable. Valid UK Drivers More ❯

load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching More ❯

Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯

Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯

Linux systems in production and development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required experience Strong background in Unix More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and More ❯

Oversee the transition of infrastructure operations to offshore partner going live in January. Build a governance-led, process-driven model delivering consistent and reliable services. Service Management & Performance: Drive SLA performance, reporting, and continuous improvement across all regions. Embed a strong service culture and operational discipline. Architecture & Transformation: Review and modernise the infrastructure architecture (last updated 2019). Lead data More ❯

the boundaries of agreed activities defined by the service contract/service definition. Work with E.ON service management team in the management, measurement and review of the against service SLA’s/KPI’s and associated service definition commitments. Assist in scheduling maintenance to optimise resources and minimise downtime. Configure Layer 2 and 3 network switches, firewalls, and IP networks More ❯

of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting More ❯

that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA s. Proactively establishing and maintaining a strong professional working team relationship Key Skills and Experience Contact centre/Customer Service experience. Experience within Telecoms industry (is desirable but not essential More ❯

that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s. Proactively establishing and maintaining a strong professional working team relationship Key Skills and Experience Contact centre/Customer Service experience. Experience within Telecoms industry (is desirable but not essential More ❯