276 to 300 of 558 SLA Jobs in the UK excluding London

Key responsibilities: Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives. Ensuring contractual obligations including stringent SLA adherence are met with changes made as required via appropriate governance controls. Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯

studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯

Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯

Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯

across US and EMEA time zones Preferred (Bonus) Skills Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior More ❯

employee satisfaction, trust and engagement and levels of expertise meet the current and future needs of the Business, and to ensure effective succession planning SLA compliance for onsite teams/resources to fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all More ❯

/7 coverage for high priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to More ❯

/7 coverage for high priority incidents. Collaborate with the Major Incident Team and IT Service Assurance Lead. Work with SaaS suppliers to meet SLA requirements and review services. Review and manage vulnerability reports and knowledge articles. Key Accountabilities: Ensure high-quality, efficient IT services. Assist in service resolution to More ❯

board and company owners , and collaborate closely with HR to shape the future of IT support across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response More ❯

board and company owners , and collaborate closely with HR to shape the future of IT support across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected More ❯

technical concepts to non-technical stakeholders. Dynamic and adaptable to technology trends and an evolving IT estate. Adept to working within service level agreements (SLA's) and ticket escalation procedure. What can you expect in return? Salary: £24,000 to 26,000 per annum Working model: Office based Benefits: Paid More ❯

technical concepts to non-technical stakeholders. Dynamic and adaptable to technology trends and an evolving IT estate. Adept to working within service level agreements (SLA's) and ticket escalation procedure. What can you expect in return? Salary: £24,000 to 26,000 per annum Working model: Office based Benefits: Paid More ❯

sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯

sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯

sensitive issues to ensure a cohesive team environment. Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards. Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive More ❯

areas from account management to engineering and support. What the role offers Managing overall business operations for the customer, including weekly status calls, monthly SLA reporting, business reviews, issue tracking, and cross-functional communication. Leading escalation management to resolve issues and de-escalate accounts, ensuring customer expectations are met to More ❯

end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get More ❯

requirements. Technical Capability: Work within a team with in-depth product knowledge without supervision to implement technical best practices. Service Level: Manage systems within SLA, proposing, identifying improvements, and implementing changes to meet service level requirements. Problem Solving: Take ownership for obtaining the information required to diagnose and resolve problems. More ❯

issues that have been escalated from 1st line support Develop rapport and relationships with service users and key stakeholders within service user organisations Meet SLA targets and be involved in any process improvement discussions Deployment and installation visits to new and existing clients Occasional weekend work at football matches providing More ❯