276 to 293 of 293 SLA Jobs in the UK excluding London

presales activities (product demos, POC, RFP/RFI responses) to validate managed services offerings and accelerate deal closure. Developed customized managed services proposals including SLA design, SOW creation, and TCO/ROI modelling to align technical scope with commercial objectives. Collaborated with account executives, delivery teams, and engineering to design … Cisco/Juniper) and delivered hands‐on POCs for stakeholder sign‐off. Prepared implementation runbooks, migration plans, and operational handovers to ensure predictable SLA delivery and smooth service transitions. Supported contract negotiations, renewals, and upsell/cross‐sell opportunities with technical justification, pricing models, and vendor licensing management to protect ...

Support Centre Analyst Milton Keynes Up to £29,000 (DOE) Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We ...

wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people. All successful candidates will … stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware ...

Senior Field Engineer - Server, Networking and Storage Data Centre experience Leeds and the surrounding areas Full-time Permanent Up to £38,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. Provide general administration and support to the sales team. Ensure consistent, high-quality service to meet all SLA commitments. Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. Manage KYX requirements with partners and customers as required. Adhere ...

overseeing access authorizations, and ensuring network access integrity. Integration & Evaluation: Evaluating, testing, and integrating new hardware and software products into the existing program infrastructure. SLA-Driven Support: Providing high-quality second-line support to resolve incidents and service requests efficiently within a strict SLA framework. Team Leadership: Guiding and mentoring ...

related issues over the phone, via the IT hub system and during face-to-face bookings Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning … communication Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management Desirable skills: Excellent interpersonal and communication skills both written and verbal ...

installation services across Scotland. This is a fully field-based role requiring flexibility to participate in a 24x7x365 support environment while ensuring contractual SLA targets are consistently achieved. The successful candidate will be responsible for delivering installations, fault resolution and maintenance activities across customer sites, whilst ensuring all relevant updates … effectively to the client's Service Support Desk. Field Telecoms Engineer Key Responsibilities Provide first-line assurance support on a 24x7x365 basis, ensuring agreed SLA targets are achieved. Install, commission and support telecoms networks and associated equipment across Scotland. Carry out planned and reactive maintenance activities on customer sites. Monitor ...

negotiation at bid/tender/proposal, execution, in-life and renewal stages (sales and supplier sides). Ensuring legal compliance, risk mitigation, SLA adherence, deal success and, where possible, commercial advantage is achieved Engagement with internal CCM division, General Counsel and all other commercial & technical departments Advising Sales, Business …/solutions Assist in the refinement and development of commercial & contractual templates, playbooks, tools and processes Wider business commercial administration, including sales order processing, SLA management and other ancillary work. Key experience & qualifications required for Contracts Specialist application : Legal education degree foundation – LLB, LLM, LPC, Cilex or similar (other ...

negotiation at bid/tender/proposal, execution, in-life and renewal stages (sales and supplier sides). Ensuring legal compliance, risk mitigation, SLA adherence, deal success and, where possible, commercial advantage is achieved Engagement with internal CCM division, General Counsel and all other commercial & technical departments Advising Sales, Business …/solutions Assist in the refinement and development of commercial & contractual templates, playbooks, tools and processes Wider business commercial administration, including sales order processing, SLA management and other ancillary work. Key experience & qualifications required for Contracts Specialist application : Legal education degree foundation – LLB, LLM, LPC, Cilex or similar (other ...

client databases in real time ensuring data entry is accurate and complete Manage interim reinstatements and Highways Authority defects to ensure all are within SLA and fines and associated costs are kept to a minimum Produce J-orders, organise stock takes, materials and stores where required Ensure DFEs are updated … Resource Scheduling Manager, and to the client, for priority areas Receive and co-ordinate urgent/dangerous 2 hour works within the client SLA Retrieve stats for all works where required to ensure works can go ahead in a safe and timely manner Skills: Good organisational skills with the ability ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing … situations through to resolution Must be able to liaise at a high level and be positive, decisive, driven and forward thinking Understand the recruiting SLA's and KPIs and experience in driving a team to achieve. Highly self-motivated and able to self-manage If you receive suspicious outreach claiming ...

term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win-win' situation. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution Experience, Behaviors and Competencies Proven experience of managing … situations through to resolution Must be able to liaise at a high level and be positive, decisive, driven and forward thinking Understand the recruiting SLA's and KPIs and experience in driving a team to achieve. Highly self-motivated and able to self-manage If you receive suspicious outreach claiming ...