301 to 325 of 351 SLA Jobs in the UK excluding London

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

Data Warehouse Manager £60,000 Chester ShortList Recruitment are working with an excellent Chester-based client who are recruiting for a Data Warehouse Manager to join their growing team. The Data Warehouse Manager will ensure the data warehouse team is More ❯

are also encouraged to apply. Day-to-Day Responsibilities Deliver exceptional service levels to our clients at all times. Promptly respond to and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and conduct regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯

and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯

and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯

responsibility formaintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution More ❯

Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract. Key Responsibilities … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams strengths and weaknesses. Able to analyse and More ❯

Devices which will involve travel to remote sites. Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements and producing low level designs More ❯

on site and protection of margins. As an estimate we have around 30 projects per month with several of these being large 100k plus. Ensure service contract standards and SLA are adhered to and the service manager is covering all logs. Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when required. Be able to More ❯

VMWare) and associated Storage Area Networks. Your role will also involve providing 2nd and 3rd line technical support to the Service Desk, ensuring that IT incidents are resolved within SLA and updating the Help Desk system accordingly. You'll implement IT solutions as defined by the Infrastructure Team Leader, ensuring alignment with agreed force projects. IT Infrastructure Engineer Requirements: BTEC More ❯

as a key point of liaison between vendors, suppliers and internal stakeholders. Duties will include: - Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's - Managing suppliers and vendors to the organisation and conducting regular service reviews - Providing 1st/2nd line support with regards to EPOS systems and iPads, working closely with IT More ❯

security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and More ❯

intermediate to advanced automation, controls and robotics. Partner with engineering on commissioning of new controls systems. Audit vendor work to provide feedback to leadership on quality of work and SLA performance. Write and/or modify PMs to standardize across the network and increase effectiveness. What You'll Bring Essential Experience Electrical, Mechatronics or mechanical engineering qualifications (minimum ONC Electrical More ❯

process control systems and automatic control devices related to the building services plant and equipment Working as directed to ensure timely completion of PPM's and reactive work to SLA Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of Site permit process Assisting More ❯

align business strategies and ensure service level expectations Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and close new sales opportunities, working More ❯

complex facilities services operation where CAFM data management is key to delivering excellence Performance Management of all CAFM and Compliance related activities, including, Statutory Compliance, Operational and Contractual Compliance, SLA Management, KPI Adherence, Management of rechargeable works, PPM and Reactive Tasks Audit of CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation. Weekly auditing … a transparent audit trail for outstanding work and work completed Ensure that all key service specification, contractual obligations and deliverables are recorded on the CAFM system (Concept Evolution) Ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Check that RAMS have been signed off by a technical manager Review of PayMech Reports and challenge team on findings Assist the FM More ❯

Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers. - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform servicing or preventive maintenance - Manual More ❯

solutions and data service integration Coordinate with cross-functional teams on technical solution delivery Serve as primary client contact for technical and solution matters Oversee full project lifecycle and SLA compliance Drive business growth through contract renewals and service expansion Required Qualifications : Minimum 4 years in account/project management, preferably in utilities or data services Experience managing complex multi More ❯

Your role The Lead Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all … with Site Engineers and engaging third-party specialists when necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness More ❯

and week 2 (9:00-17:00 Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH257520 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact Sophie More ❯