301 to 325 of 546 SLA Jobs in the UK excluding London

conditioning, plumbing, boiler plant, ventilation, pumps, (where applicable). • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's More ❯

with all internal and external stakeholders. There is a particular focus on providing daily support to internal Account Managers. Outcomes - Adherence to service and SLA standards & agreements. - Provide insight and opinion to aid the departmental decision-making process. - Demonstrate a commitment to personal development. Attitude - Adhere to the company's More ❯

/365. Working with Magdalene, part of M Group Services, the role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

Long service recognition and awards Working Hours: Monday to Friday 8am - 5pm Key Responsibilities: Oversee and manage all reactive maintenance requests in line with SLA requirements Act as the primary point of contact for client communications regarding service operations Manage internal processes for purchase order requests and service-related information More ❯

an engineer who has a solid background in Linux and Virtual Machines, alongside working on AWS. What you will be doing. Working to the SLA's set out you'll be responsible for BAU tasks escalated from the service desk as well as documentation and continual client service, alongside project More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have More ❯

financial impact into consideration. Organising engineer attendance globally with the assistance of our global partners ensuring that they attend the site in the requested SLA time frames and provide satisfactory resolutions. Liaising with the Field Service Engineering team to dispatch resources locally and aligning SME remote support to be available More ❯

out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd More ❯

triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance. Key Responsibilities Manage and resolve customer support tickets, ensuring SLA targets are met Deliver excellent customer service through clear and effective communication Monitor, identify, and troubleshoot network infrastructure issues Support data centre operations, including hardware More ❯

triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance. Key Responsibilities Manage and resolve customer support tickets, ensuring SLA targets are met Deliver excellent customer service through clear and effective communication Monitor, identify, and troubleshoot network infrastructure issues Support data centre operations, including hardware More ❯

triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance. Key Responsibilities Manage and resolve customer support tickets, ensuring SLA targets are met Deliver excellent customer service through clear and effective communication Monitor, identify, and troubleshoot network infrastructure issues Support data centre operations, including hardware More ❯

second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯

second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯

action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services More ❯

in-house software Leading on presentations with clients, from presenting new services, solutions & products to overseeing review meetings discussing operational and commercial feedback and SLA's. Reporting on commercials to the Managing Director, to ensure clear data into the agency pipeline & managed accounts reporting. Requirements Desired skills and knowledge Demonstrable More ❯

complying to the ticketing processes Triage and resolve, either individually, with the support of or supporting the wider team Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure A subject matter expert in one or more relevant disciplines A comprehensive understanding of network More ❯

complying to the ticketing processes Triage and resolve, either individually, with the support of or supporting the wider team Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure A subject matter expert in one or more relevant disciplines A comprehensive understanding of network More ❯

lifecycle management of core network architecture, IMS, BSS/OSS systems, HLR/HSS, and billing. · Oversee Roaming, Interconnect, SIM provisioning, RAN integration, and SLA compliance. · Lead technology evolution planning: eSIM, 5G/VoLTE/VoWiFi, cloud-native telecom, and private mobile networks. · Ensure regulatory compliance (e.g., Ofcom, GDPR) and More ❯

the OneERP Programme - developing a single ERP for Virgin Media O2. Further duties include managing services from outsourced partners to achieve business requirements, Contracts SLA and KPI management, Capacity management and disaster recovery planning, delivering day-to-day support of Oracle ERP services across the various instances and modules, and More ❯

the ticketing processes 2. Triage and resolve, either individually, with the support of or supporting the wider team 3. Meet or exceed the customer SLA 4. Effective communication to the customer and within the team Infrastructure- 1. A good understanding of network infrastructure & IT ideologies and the interaction between physical More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯