76 to 100 of 345 SLA Jobs in the UK excluding London

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯

Ensuretimely progression of Incidents. Timelycompletion of Problem Impact Assessments. Liaisonwith Application Developers relating to incident resolution or progressionof problem solutions. Liaisonwith Incident and Problem Managers to ensure that no SLA breaches occur. Participationin internal and external progress meetings that Service Managementrequires. Conductreviews of functional and design specifications to ensure businessintegrity, related to system enhancements and software fixes. Maintenanceof Functional Specifications More ❯

Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

based on customer-specific challenges and threat landscapes. Collaborate on statements of work (SOWs) and influence product roadmaps. Service Delivery Assurance Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Implement governance mechanisms and standardised methodologies. Act as the primary escalation point for complex engagements. Conduct regular client reviews to identify enhancement opportunities. Budget and Financial Management More ❯

responsibilities include: Manage, mentor, and develop the cyber security team. Use Azure DevOps to set and manage project-related tasks. Oversee service request tickets related to cyber security, ensuring SLA compliance. Optimize the use of our Microsoft Licensing Agreement. Collaborate with the Security Operations Centre and Networking engineers to drive security initiatives. Participate in cross-team projects as a cyber More ❯

internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift … resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management: Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally More ❯

services are not only operationally sound but also aligned with client expectations and experiences. Operational Excellence: Translate client needs into operational realities Design services that balance experience (XLA), performance (SLA), and efficiency (KPI) Identify and mitigate risks through thoughtful service design What we are looking for? Essential Experience of successfully bidding for Managed Services contracts both formal tender and standard … is important Process improvement using LSS techniques or similar Experience of process transformation to decrease cost/improve efficiency/client experience Experience of designing and implementing XLA/SLA and a broad range of relevant KPI's Automation and associated techniques with Service Management tools including Service Catalogue based approaches Contact channel integration and management Ability to define & design More ❯

Coordinate with architecture and strategy teams to support the execution of infrastructure plans and upgrades. • Manage vendor relationships and contracts related to infrastructure and network services, ensuring costeffectiveness and SLA adherence. IT Operations, Service Delivery & Project Support • Lead the IT Operations and Service Delivery teams to provide consistent, high-quality services across all business units and geographies. • Establish and track More ❯

to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's. You will also be responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify More ❯

internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate. What you'll need The ideal candidate will have several years of experience More ❯

internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate. What you'll need The ideal candidate will have several years of experience More ❯

internal technical teams, customer stakeholders, and service management to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, incident queue management, SLA adherence, desirable knowledge of mobile automation tools, and a commitment to supporting the end-user mobile estate. What you'll need The ideal candidate will have several years of experience More ❯

What will you be doing? This role involves working on a 24/7 rota at the customer site in Wokingham, providing and supporting rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯

hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of More ❯

Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯

Maintaining internal documentation and knowledge bases Analysing trends in support tickets to drive continuous improvement Managing external vendor relationships when needed Key Performance Indicators (KPIs) Ticket closure rate and SLA adherence Volume of completed change requests Team satisfaction and feedback scores YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

components including Microsoft Office, Adobe Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy medical software (including APIs) to align with modern standards. More ❯