76 to 100 of 419 SLA Jobs in the UK excluding London

line support in resolving the 60000 incidents logged annually, working to established and set processes and procedures to resolve incidents satisfactorily and within SLA timescales for users Responsible for 1st line support and resolution of incidents in relation to desktop devices, applications and enabling user access to systems, in accordance ...

capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution of incidents and provide reporting on SLAs including response and resolution times, service availability, incident and service requests and suppliers. ...

including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance. Key aspects of the Architecture Services Account Manager role include: Leadership and management of teams involved in assessing ...

tools used by the Systems Operations section. To assist with D&Is Problem Management function: Ensure problems are dealt with appropriately and within Service Level Agreement timescales. Review metrics for trends which may indicate emergent problems. Produce recommendations as required. Produce regular reports for the Systems Manager, Head of Technical ...

monitoring and management of mailboxes and entering of analytical results from third party laboratories accurately. Support reporting of results and data transfers within agreed SLA standards of service utilising several different systems. Maintain due diligence of the correct processes to maintain legal chain of custody for enforcement samples ...

associated support specialists, Account and Service Managers. To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support Incident and Faults investigations, identify causes and effect ...

high quality management reports in line with agreed reporting schedules and ensuring the timely distribution of these against agreed Service Level agreements (SLA)s and using appropriate dissemination channels Coordinating information flows from partners Assist in the preparation of PowerPoint materials to include refreshing templates or quality assuring work produced ...

experience supervising, mentoring or acting as a senior escalation point within a support team Has a good understanding of 1st and 2nd Line Support, SLA-driven service delivery and ticket management, with the ability to prioritise workloads and manage competing demands effectively Demonstrates strong leadership, communication and customer service skills ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

years in a Technical Analyst, Systems Analyst, or similar Service Desk role. Experience working as part of a fast‐paced service desk, consistently meeting SLA’s and time‐based deadlines. Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.). Technical proficiency ...

base Taking ownership of tickets from logging through to resolution, keeping users informed throughout Triaging, categorising and prioritising tickets based on impact, urgency and SLA requirements Investigating and resolving desktop, Microsoft 365, connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying ...

explain IT issues in a manner they will be able to relate to, demonstrating patience, empathy and perseverance. Ability to meet deadlines e.g SLA's/KPI's, report deadlines and project timescales. Able to show initiative and make decisions, referring to senior staff where required. Able to prioritise ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations.Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders.You’ll need to have:Strong experience operating and supporting AI or advanced analytics platforms ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

technologies. Backup, recovery and disaster recovery solutions. PowerShell scripting and automation. SQL Server administration experience. SCCM or equivalent endpoint management tools. Experience working within SLA-driven environments. Desirable Knowledge of Juniper Networking highly desirable Exposure to Azure environments. Infrastructure automation or Infrastructure as Code experience. ITIL certification. Please note, engagement ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

careers site Careers | Ashurst Perkins Coie About you: Relevant Cyber Security and/or IT experience Experience in metric reporting and KPI/SLA management Experience with security technologies such as firewalls, SIEM, DLP and endpoint protection Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow ...

Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics. Desirable Certifications AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate Red Hat Certified Engineer ...

implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition. Lead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point ...

will demonstrate: Previous experience in a Service Delivery, Technical Account Management or Customer Success role. Experience managing technical services within a contractual or SLA-driven environment. Excellent commercial awareness and customer relationship management skills. Strong analytical and problem-solving abilities. Outstanding organisational skills with meticulous attention to detail. Excellent written ...

Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting and continuous service improvement. Desirable Experience with AWS or Azure. Knowledge of ServiceNow, Jira or similar tools. Experience supporting digital or eCommerce ...

Service Desk Team Leader include: Ticket Prioritisation and Dispatch: Receive, prioritise and assign support tickets according to issue complexity, technician skills, availability and urgency SLA and Queue Monitoring: Monitor ticket queues, progress and records to support timely resolution and adherence to service level agreements Client Communication: Gather information, provide timely ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...