151 to 175 of 493 Service Delivery Jobs in the UK excluding London

Demonstrate strong leadership by fostering a collaborative environment and enhancing team performance and spirit. Cross-Functional Coordination : Ensure seamless coordination across BD, marketing, and service delivery teams within the region. Sector Expertise : Leverage deep understanding of our priority sectors to manage clients in the geography, ensuring alignment with … client base, enabling the team to drive effective outbound prospecting, lead qualification, and early-stage pipeline building for your clients. Deal Structuring : Collaborate with Service Lines and Principal Consultants, and practice leads to construct and structure major pursuits, ensuring high deal values, competitive and profitable outcomes. Growth Initiatives : Drive ...

market-leading integrated payments platform. As we continue to scale, were looking for an Director of Operations to help unify and strengthen operational delivery across our Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning … commercial performance. What youll do Develop and implement a scalable operating model across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field … ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL ...

compliant HR administration. Enhance end-to-end employee lifecycle processes impacted by the new system. Cross-Functional Liaison Work with IT, Finance, and service delivery teams to resolve issues affecting HR data flows. Support improvements to upstream and downstream HR processes. Document resolutions, workarounds, and updated processes clearly … system and process enhancements based on recurring issues. Support testing cycles for fixes, patches, and configuration updates. Contribute to ongoing improvements to HR service delivery and data accuracy. About You We're looking for someone who brings: Strong HR and Oracle Fusion HCM subject matter expertise (essential). ...

Line IT Service Desk Engineer Surrey - x5 Days a week onsite My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer. As a 2nd Line IT Service Desk Engineer, you will be providing IT support … Azure/Exchange at Admin level Provide first response and analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility ...

Service Engineer/CCTV Control Rooms & Integrated Security Site Engineer A fantastic opportunity to join our team at Ocular, for a skilled engineer with experience in CCTV, access control and integrated security systems to join a dynamic service team supporting high-security sites across London. Ideal for someone … East London or Site in Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Engineer supporting large-scale, high-end integrated security systems within complex, secure environments. As a Service Engineer you will deliver maintenance, troubleshooting and planned ...

smooth coordination of clinical workforce cover, clinician onboarding, rota support, and accurate maintenance of internal systems. The role is critical in supporting clinical service delivery across a variety of client contracts. Role Coordinate holiday cover and short-notice clinical cover for: Clinical Pharmacists Pharmacy Technicians Independent Prescribers … Support workforce planning for EA and direct contracts, ensuring service continuity. Assist with the preparation, maintenance, and updating of rotas. Liaise with clinicians, clients and internal stakeholders to advise cover arrangements. Manage onboarding administrative tasks for new clinicians, including: Confidentiality agreements Access request forms (e.g. systems, clinical platforms Absence ...

experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge … cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Modern Infrastructure Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role ...

experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge … cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Azure Pre-Sales Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role ...

seeking a dynamic Technical Support Director to take full ownership of customer-facing technical functions, with a strong emphasis on strengthening After-sales and Service Support . This critical, high-impact role offers the opportunity to enhance customer experience, elevate operational performance, and lead teams at the heart … product commissioning, service and lifecycle support. Youll work closely with the board, helping to shape the long-term strategy of a business known for innovation, reliability and worldwide customer trust. As the Technical Support Director, you will be getting involved in: Leading and developing Technical Support, Commissioning and Aftersales ...

Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service excellence, and maintaining efficient workflows that meet customer SLAs. The NOCManager is also accountable for departmental administration, operational quality, and cross functional support. The Role … goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging ...

their team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal … Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This … excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Title: Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM ...

team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well ...

Service Transition Manager Up to £55k Sunderland - 3x per week We are representing a well renowned company in the midst of transformation and change who are looking for a Service Transition Manager to join their high-performing team. As the Service Transition Manager, you will be responsible … managing the transition of new and changed IT services into live operation. You will be tasked with ensuring operational readiness, minimising service disruption, and enabling effective service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within ...

Developer Location: Derby On-site (5 days a week) Salary: Up to £75k Contract: Permanent A Senior Software Developer is required to join a delivery-focused Service Team working for a global name, maintaining and evolving live software systems that support client solutions. This is a hands … production applications using Python, JavaScript/TypeScript, and cloud platforms (AWS, Azure, or GCP) Develop new features, improvements, and integrations based on client feedback, service metrics, or evolving requirements Troubleshoot, debug, and resolve live system issues, ensuring minimal disruption to clients Participate in agile delivery, including sprint planning ...

application packaging. You will provide technical support and solutions to council staff, pupils and partner organisations, while contributing to a process-focused IT service management approach and supporting project delivery. As part of the Service Centre Team, you will deliver high-level technical expertise across one or more … systems, networking, desktops, mobile devices and application packaging. Provide technical support and solutions for staff, pupils and partners, ensuring issues are resolved within agreed service levels. Support a process-focused IT service management approach and contribute technical expertise to projects. Deliver specialist skills across areas such as client ...

Company: A highly successful MSP (IT managed service provider) who specialise in Cloud, Infrastructure and Security supporting a wide variety of clients. They truly believe in delivering high levels of customer service and building long term relationships. We’re looking for a Service Desk Analyst to join … team and play a key role in delivering exceptional IT support and service to the Company’s clients. About the Role We’re seeking an experienced Service Desk Analyst to join our Service Delivery Team, providing first-line IT support and acting as the first point ...

business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration … automation capabilities as a strategic extension of their IT operations. You’ll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent … join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support ...

Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £45,000 per annum Overview Our client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk … from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation. This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants ...