151 to 175 of 712 Service Delivery Jobs in the UK excluding London

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... DBS For this post the successful candidate will need to … apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk Join Our L&Q Foundation Team At L&Q, we are committed to supporting residents in achieving financial independence and sustainable employment. As an Employment … internal teams, including the Employment Engagement Lead, Resident Services, Neighbourhoods, and Income teams, to identify and support residents who would benefit from employment services. Build strong relationships to enhance service delivery and improve employment outcomes. Supporting External Partnerships: Maintain and develop links with external agencies, employers, recruitment partners, Job Centre Plus, and support organisations to create pathways into More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play … a critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive … a culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to More ❯

Role Responsibilities The responsibilities of the role will include: Business Transformation & Operational Excellence • Work closely with operational leaders and cross-functional teams to identify and implement process improvements, enhance service delivery and customer satisfaction to drive a culture of operational excellence. • Collaborate with stakeholders to ensure process changes are aligned with business goals and operational capabilities. • Collaborate with … employee experience, via enhanced journeys, reduced touch points and operational readiness. • Support the development and execution of transformation programmes that focus on strengthening the basics and embedding best practices. Service Readiness & Implementation Support • Collaborate with operational leads to ensure all aspects of service readiness are addressed for new products and initiatives. • Support the preparation of process documentation, training … in identifying and mitigating risks associated with new initiatives, providing clear guidance and support to stakeholders. Team-Wide Support & Collaboration • Actively contribute to team-wide initiatives focused on transformation, service readiness, and continuous improvement. • Share best practices and lessons learned across teams to foster a culture of learning and collaboration. • Support the development of tools and frameworks that enable More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

IT & Digital Enablement to join our dynamic team. As Fulkrum's first internal IT leader, you'll play a pivotal role in shaping our technology landscape. Initially managing external service providers, you'll transition us toward a scalable internal IT model. You'll lead IT governance, systems integration, cyber security, and service delivery across our international operations. … role and make a lasting impact. Key Responsibilities Lead and manage Fulkrum's global IT infrastructure , ensuring high availability, performance, scalability, and alignment with business needs. Oversee external IT service providers and develop a roadmap to transition toward a fully functional internal IT team. Develop and enforce IT policies, procedures, and standards that meet operational, regulatory, and compliance requirements … and implement AI and emerging technologies to enhance operational efficiency, innovation, and data-driven decision-making. Manage IT assets, procurement, licensing, and vendor relationships , ensuring cost-effective and secure service delivery What We're Looking For Proven experience in senior IT roles (e.g., IT Manager, Infrastructure Lead). Strong technical knowledge in networking, cloud computing, cyber security, and More ❯

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within … the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function … that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool More ❯

Job summary You will be providing maternity cover for the substantive Senior Information Analyst and will report to the Service Director. You will be working to develop, administrate the control and production process for the Trusts key performance indicators, regular reports and ad-hoc requests for information in relation to Trusts information needs. You will develop reports to deliver … to work as part of the Informatics team. Main duties of the job The main duty of this post is to coordinate and lead the Informatics requirements of a service delivery area. This post requires excellent planning, time management skills and attention to detail. For more detail about the main duties of this role, please refer to the … work as part of a team in the Informatics team. Duties and Responsibilities The main duty of this post is to coordinate and lead the Informatics requirements of a service delivery area. This post requires excellent planning and time management skills. The post holder will administrate the KPI production process by creating briefs and debriefs, creating and maintaining More ❯

Network Manager (Onboarding Specialist) Birmingham/South Up to £42k My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the companys services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is … the companys services. Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice. Coordinate with technical teams to deliver seamless service handover and ongoing support. Run onboarding meetings, technical walkthroughs, and training sessions for staff. Promote the full range of services and identify opportunities for continuous improvement. Manage and maintain … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience More ❯

Network Manager (Onboarding Specialist) London Up to £45k benefits My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the company’s services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is … company’s services. Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice. Coordinate with technical teams to deliver seamless service handover and ongoing support. Run onboarding meetings, technical walkthroughs, and training sessions for staff. Promote the full range of services and identify opportunities for continuous improvement. Manage and maintain … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years’ experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience More ❯

Arrangements Funded Continuous Career Development Plan The Company Lucronex is recruiting on behalf of an IT Managed Services and Cloud Solutions provider, renowned for delivering bespoke technology and exceptional service to clients across EMEA. With a strong presence in the healthcare and social housing sectors, they are now seeking a Business Development Manager to drive new business activities. Founded … partner with the CRO and create a sales function within the business, the company has typically landed and expanded clients via the leadership team (who are technical) and the service delivery functions providing an excellent service. Having experience some phenomenal successes the business has made the decision to turn up the dials and launch a sales function. Closing … and growing a portfolio of existing accounts Working closely with the CRO and a dedicated SDR team (outsourced) who handle lead generation and appointment setting Collaborating with technical and delivery teams to ensure seamless onboarding and service delivery Maintaining accurate records in the CRM and reporting on pipeline activity Essential Skills and Experience: Demonstrable success in a More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery More ❯

based services. You will act as the ultimate escalation point for complex technical challenges while collaborating extensively with architectural teams on solution design. Your responsibilities extend to overseeing seamless service delivery; imparting expert guidance on portfolio management; ensuring robust risk mitigation; managing substantial budgets; orchestrating disaster recovery strategies; nurturing team development; maintaining exhaustive documentation; evaluating vendor relationships; reporting … backup technologies.* Advanced knowledge of Windows Active Directory/Azure Entra ID administration complemented by strong PowerShell scripting capabilities for automation purposes.* Demonstrated success in managing expansive operations including service delivery frameworks (ITIL/ITSM), incident/problem/change control processes within structured environments.* Proven ability to implement global IT strategies whilst tailoring them for compliance with … CIS benchmarks together with practical experience enforcing identity/access management protocols.* Established record in managing budgets effectively alongside vendor relationship oversight-including contract negotiation/performance reviews/service level monitoring-and engagement with third-party providers.* Exceptional communication skills enabling productive collaboration across global teams whilst influencing stakeholders at all organisational levels.* Distinguished leadership qualities evidenced through More ❯

to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing to strategic projects. What we re looking for: • Exceptional analytical skills with a problem-solving mindset. • Advanced Excel … grows. • A collaborative culture that values innovation and continuous improvement. If you re ready to turn data into actionable insights that shape the future of retail and e-commerce service delivery, apply today and take the next step in your career. The team at Plum Personnel are totally committed to customer service and the principles of equality More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. … career challenge? Working across a range of diverse, complex and secure systems a Solution Technical Lead is highly innovative and versatile. You will be working as part of the delivery team supporting the development and sustainment of a portfolio of systems and services managed through a wider Programme. Experience and abilities sought include but are not limited to: Technical … to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people to speak freely, creates an environment of safety, listens to people, and advocates for More ❯

Job summary The CAFM Manager will play a critical role in supporting Estates and Facilities management, strategic planning, and operational delivery by ensuring that accurate and meaningful data informs decision-making. The post holder will lead on the maintenance, development, and continuous improvement of Estates and Facilities software systems, ensuring alignment with NHS data governance standards, regulatory compliance, and … and manage measured surveys to verify 'as-built' information. Ensure all physical changes to the estate are reflected in the CAFM system and CAD drawings,ensure space data reflects service delivery changes and capital works. Compliance & Reporting Support the submission of statutory data.Develop and manage automated data routines.Lead on the analysis and presentation of data to identify trends … all physical changes to the estate are reflected in the CAFM system and CAD drawings. Collaborate with the Property Services Manager and Capital Projects to ensure space data reflects service delivery changes and capital works. Compliance & Reporting Support the submission of statutory data (ERIC, Model Hospital, PLACE, etc.) ensuring data integrity and timeliness. Develop and manage automated data More ❯

Head of Customer Success/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for a … Head of Customer Success to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions. The Role Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service performance and strategic alignment. … customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation Work with internal teams More ❯

Job summary We are looking for a skilled EPR Technical Delivery Lead to oversee the delivery of technology systems supporting the rollout of the Oracle Millennium EPR system across South Warwickshire University NHS Foundation Trust (SWFT), George Eliot Hospital (GEH), and Out of Hospital Services in Warwickshire. Main duties of the job Reporting to the Chief Technology Officer … for this role. Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications. Job description Job responsibilities Lead delivery of EPR related technology services Attendance at project meetings Contribute to the specification, design, development and implementation of our EPR strategy to support the aims and objectives of both … able to fully understand the issues and implications Negotiate at a senior level and be a major influence in the decision-making processes for all aspects of EPR technical delivery Work closely with technology operations to develop and implement strategies and architectures to provide infrastructure support and services in line with best practise methodologies Make recommendations for strategic direction More ❯

a dynamic team delivering outsourced payroll services using Oracle Cloud technology. This role offers a blend of remote and office-based work, with a focus on providing exceptional customer service and accurate payroll processing. Key Responsibilities: Process HR and payroll data to meet SLA targets Resolve payroll queries from employees, HMRC, and third parties Maintain confidentiality and data security … Provide scheduled payroll reports and support service delivery Advise on UK payroll legislation and contribute to process improvements Collaborate with internal and external teams for seamless service delivery Participate in UAT and onboarding of new clients Requirements: Experience with Oracle HR and Payroll (Cloud or E-Business Suite) Strong UK payroll knowledge and legislation understanding Excellent More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: 60,000 - 62,500 per annum plus car allowance and up to 10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are … recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is … a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design More ❯