Junior Service Desk Consultant
- Hiring Organisation
- Randstad Technologies
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability … core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation & Collaboration: Collaborate ...