101 to 125 of 341 Service Management Jobs in the UK excluding London

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank's new approach to the document and records management system. The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft … Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends. … performance and usability of SharePoint environments. Ensuring visibility of solutions using reporting and monitoring tools. Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution. Role Requirements Minimum Criteria We are interested in candidates with demonstrable experience of the following: The M365 suite of applications including configuring, managing, and troubleshooting More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You're an excellent … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

Overview Join Barclays as a Cryptography and Key Management Analyst , where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application … this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating system knowledge. Expertise in privacy, compliance, and data protection services. More ❯

2nd Line Engineer - Mobile Device Management Location: Hatfield or Milton Keynes or Nottingham - Full time on Computacenter site Hours: 37.5 per week Role Type: Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers … on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenters technical and security standards for Windows … 10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements. What you'll do In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and More ❯

The Role: Service Delivery Manager Location: Midlands/North – with travel – Field based Sector: Industrial Equipment Salary: up to £45,000 + Car + Benefits + Bonus I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships with key clients ensuring … timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. All about you: The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service delivery. You will have … managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation. Key More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point of escalation. This is … a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. Produce and present clear service reports … including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management (end-to-end lifecycle). Experience More ❯

Jeopardy Coordinator- Admin- Coordination- Hybrid- £13.35 PAYE About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts and equipment. Tell me more, tell me more Our client More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

Waste Works towards becoming a subject matter expert in product deployment for environmental considerations SKILLS/BEHAVIOUR/EXPERIENCE Skills Strong Troubleshooting skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer … Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and data Proven experience in systems support QUALIFICATIONS Essential 2-3 years of experience in an IT or Salesforce-related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident … problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen Equipment (DSE) Procedure .pdf TRAINING & DEVELOPMENT More ❯

Waste Works towards becoming a subject matter expert in product deployment for environmental considerations SKILLS/BEHAVIOUR/EXPERIENCE Skills Strong Troubleshooting skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer … Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and data Proven experience in systems support QUALIFICATIONS Essential 2-3 years of experience in an IT or Salesforce-related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident … problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen Equipment (DSE) Procedure .pdf TRAINING & DEVELOPMENT More ❯

Service Delivery Architect | Consultancy | £600-£700 (IIR35) | Remote (Occasional client visits) | 6-12 months Our client is looking or a Service Delivery Architect to join the team on an exciting project. You'll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work closely with cross … functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client's business needs. Key Responsibilities: Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time, within budget, and to … the highest quality. Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures. Work closely with stakeholders to gather requirements and translate them into technical specifications. Provide leadership and guidance on the adoption of best practices and frameworks for service delivery. Ensure compliance with relevant regulations, standards, and policies throughout service More ❯

5.30 pm, Fridays 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 82 for June 2025. Underlying its services is FluidOne's national fibre network, Platform One … UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers,with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to More ❯

infrastructure. The successful candidate will work across a broad technical landscape - translating business needs into innovative SAP platform solutions, ensuring system availability, security, and performance. Responsibilities Lead SAP infrastructure service management activities, ensuring reliable, secure and cost-effective solutions. Manage third-party SAP hosting providers, ensuring delivery against SLAs and governance standards. Acting as SAP SME on IT … Person Experience in a similar SAP Basis Administration role in a large enterprise environment Extensive experience of SAP infrastructure and associated technologies Strong knowledge of IT governance, audit, and service management principles Ability to translate business requirements into robust, scalable solutions Excellent communication and stakeholder engagement skills Please apply via the link or contact for more information Modis More ❯

testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for … priorities, adapting products and services where needed to meet both internal and external users needs, ensuring your product team builds the right things at the right time. Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate. … Monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues. Act as an ambassador for the More ❯

Role: Head of Data Management Location: Milton Keynes (Hybrid 2 Days On-site Weekly) Salary: £55,000 - £70,000 Benefits: Bonus, Company Cars, Flexible Benefit Package Network IT is recruiting for a Head of Data Management to join a leading automotive brand's UK IT function. In this senior role, youll lead a high-performing data management … rock-solid operational standards, aligned with ITIL, ISO27001, and internal security policies. Shape and influence data architecture, process standards, and reusable frameworks including AI and RPA capabilities. Oversee vendor management and service contracts, ensuring SLA performance and ongoing value delivery. Drive adoption of planning culture, managing delivery timelines, resource utilisation, and budgets (circa £2m+). Promote compliance, data … governance, and continuous improvement across all data management activities. Provide leadership and coaching to direct reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFHLocation: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware … software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of More ❯