126 to 150 of 297 Service Management Jobs in the UK excluding London

matrix organisation. The role sits at the heart of the project delivery lifecycle and is responsible implementation of solutions and successful transition into BAU service operations. The role is accountable for the project being delivered to time, scope and budget and projects will be delivered using the defined … manage the delivery of the requirements ensuring delivery scope is maintained and that the overall technology solution meets the business objectives Definition and management of an effective communication plan Ensure project delivery meets governance standards, protecting the boundaries of the baseline plan and effectively managing change control Budget creation ...

matrix organisation. The role sits at the heart of the project delivery lifecycle and is responsible implementation of solutions and successful transition into BAU service operations. The role is accountable for the project being delivered to time, scope and budget and projects will be delivered using the defined … manage the delivery of the requirements ensuring delivery scope is maintained and that the overall technology solution meets the business objectives Definition and management of an effective communication plan Ensure project delivery meets governance standards, protecting the boundaries of the baseline plan and effectively managing change control Budget creation ...

sits within the New Style of IT (Deployed) programme and works closely with the Customer Authority to deliver a structured end-to-end Release Management capability . You will coordinate releases across multiple applications and delivery teams , ensuring strong governance across Change and Release processes . The role requires … close collaboration with service teams, delivery teams and customer stakeholders to maintain release quality, schedule control and operational stability . The Role Manage the full Release Management lifecycle across multiple applications. Schedule and coordinate releases across delivery teams and service environments. Manage the release process from development ...

sits within the New Style of IT (Deployed) programme and works closely with the Customer Authority to deliver a structured end-to-end Release Management capability . You will coordinate releases across multiple applications and delivery teams , ensuring strong governance across Change and Release processes . The role requires … close collaboration with service teams, delivery teams and customer stakeholders to maintain release quality, schedule control and operational stability . The Role Manage the full Release Management lifecycle across multiple applications. Schedule and coordinate releases across delivery teams and service environments. Manage the release process from development ...

About the Team In service of its world-leading life sciences services, training, and research, the Applications team within ITS operates a substantial platform based on circa 120 Kubernetes clusters, combining a large VMware on-premises estate with a growing presence in public cloud. The Platform Coordinator will oversee … developers, bioinformaticians, and learners across EMBL-EBI, contributing directly to the success of EMBL-EBIs training mission. The role requires strong technical leadership, stakeholder management, and a holistic view of platform operations to ensure efficiency, cost control, and high service quality across all environments. In addition, the Platform ...

technical delivery, infrastructure engineering, or purely managing small teams without regional ownership. You must be able to demonstrate: Ownership of technology operations or service delivery across a region, country, or major business unit Acting as the senior escalation point for major incidents and service issues, engaging directly with … business stakeholders Strong experience across incident, problem, and change management in enterprise environments Proven ability to manage service performance (SLAs/KPIs) and drive operational stability Experience working with senior business stakeholders, not just internal IT teams If your experience does not include the above, this role will ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service doma... ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service doma click apply for full job details ...

Service Desk Engineer St Neots (PE19) Perm Full-Time on site Salary £28,000 to £33,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical & Dental Insurance … Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional development support Annual Wellness Allowance At MASS, service excellence is central to our mission. We deliver dependable, high-quality services that support national security, drive efficiency, and continuously evolve, fostering innovation ...

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for IT Service Desk Team Leader who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent … service. Purpose of this role To meet the needs of our internal customers head on. Collaborating with our wider IT Core Support, delivering great service to customers. Deliver continuous improvements to the way the Service Desk operates, whilst displaying a can do attitude. Working with a diverse ...

enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for IT Service Desk Team Leader (Fixed Term) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing … Purpose of this role To meet the needs of our internal customers head on. Collaborating with our wider IT Core Support, delivering great service to customers. Deliver continuous improvements to the way the Service Desk operates, whilst displaying a can do attitude. Working with a diverse and dynamic ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines. • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. • Administering changes to configuration on Firewalls including whitelisting. • Installing ...

operations. Be part of the SLT leading a team of 5 direct reports under the differing IT verticals, with a larger team underneath Lead service management, ensuring effective monitoring, incident resolution, and continuous service improvement. Support in operational leadership, providing insight on risks, capacity, and technology readiness. … Lead cyber security operations, including threat detection, vulnerability management, and incident response. Ensure the stability, resilience, and scalability of core infrastructure, networks, cloud platforms, and end-user devices. Oversee the support and performance of key business applications across core business functions. Lead service desk and store technology support ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines. •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting. •Installing ...

Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working … strong technical ability and a customer-focused approach. Key Responsibilities: Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve ...

Title: Onsite Engineer/IT Service System Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall … Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support ...

services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor … realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities Build and maintain strong, senior-level customer relationships. Own the end-to-end success of strategic ...

operational improvements. Information Security Contribute to protecting systems and data by supporting security monitoring, incident response, vulnerability assessment and policy or control implementation. Service Desk/Service Management Provide first line technical support by triaging incidents, resolving service requests, escalating issues appropriately and supporting efficient … service operations. What Makes a Great Grayce Analyst Academic Background Technical Skills (advantageous) An interest in building capability in areas such as: Programming languages including Java, Python or similar Test automation, BDD practices and tools such as Cucumber Performance testing concepts Cloud platforms (e.g., AWS, Azure or similar) Infrastructure ...

accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence … audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive ...

Role The Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role is responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through … resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 and is hybrid. In the first month or so of the contract you will be expected to be onsite more frequently. Essential for the role Experience working ...

Hybrid - Liverpool, London or Peterborough Ideally Liverpool) This role is responsible for establishing, leading, and continuously developing a high‐performing HR Application Managed Service that delivers scalable, secure, and high‐quality HR technology services, with a primary focus on the effective operation and optimisation of SuccessFactors systems. It provides … team structure, resourcing, and capability. Furthermore you will and determine the optimal balance between internal expertise and strategic external partners to support both immediate service delivery and long‐term growth. You will act as the senior connection point between business stakeholders, People & Performance leaders, technology teams, and third‐party ...

organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex … user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with ...

Service Desk Analyst THIS ROLE IS WORKING FROM HOME, BUT MUST BE IN COMMUTABLE DISTANCE FOR LIVINGSTON FOR 1 X MONTHLY MEETINGS Role involves oncall and supporting a 24x7x365 support service Excellent career opportunities for someone who wants to build their career in IT. THE COMPANY … They support customers in the commercial, public, and retail sectors across the UK. THE ROLE: You will be working as part of a UK service desk providing 1st line support for external customers with iT issues. You will provide a 1st fix, or escalate to 2nd/3rd line ...

that enhance operational performance Manage the IT Capex budget, ensuring effective allocation and financial oversight Optimise 1st and 2nd line support processes to improve service quality Engage senior stakeholders to translate business needs into technology initiatives Oversee end-to-end IT project delivery using structured project management practices … continuous improvements Manage risks, resources, and timelines to ensure successful project outcomes Profile A successful Programme Manager should have: Extensive experience in senior IT management and business-IT alignment Strong project management and delivery background across complex portfolios Proven success managing budgets and leading cross-functional teams Excellent ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with … without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure ...