126 to 150 of 480 Service Management Jobs in the UK excluding London

leading global bank, is seeking an experienced Monitoring & Observability Lead (Director) to drive the strategic development of its enterprise-wide monitoring, observability and service health capabilities across EMEA. This is a senior opportunity to define the monitoring strategy, establish enterprise standards, enhance operational resilience and drive service reliability … Define and deliver the enterprise Monitoring & Observability Strategy, target operating model and multi-year roadmap. Establish enterprise-wide monitoring standards, governance frameworks and service health models across applications, infrastructure, cloud, networks and databases. Drive the adoption of Service Level Indicators (SLIs), Service Level Objectives (SLOs), KPIs ...

demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation … integrations with other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing … configuring and optimising HaloITSM solutions. Duties: Lead client discovery workshops to understand service management requirements and challenges Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting Support integrations, data migration, testing and deployment Deliver client training, knowledge transfer and post-implementation support Work ...

keep learning exciting new approaches. About The Role We are seeking an experienced Transformation PMO Lead to establish and run the Programme Management Office for a strategic IT Operations Transformation programme. This programme will transform IT service operations from a predominantly manual, people-intensive operating model … modern AI-enabled and automation-driven model, leveraging AI Ops, intelligent automation, predictive operations, and enhanced service management capabilities across all IT&D service towers (Lots). The role will work in close partnership with the Transformation Director, Lot leaders, vendors, Finance, Procurement, HR, and senior ...

Senior IFS Supply Chain & Service Management Architect We're looking for a seasoned IFS Cloud Architect to take ownership of Supply Chain and Service Management across a major enterprise transformation. This is not a high-level design role . The solution is largely defined ...

Service Desk Analyst Rate: £250 per day, umbrella rate Location: Hampshire Working arrangement: 5 days per week onsite Contract length: 6 Months Clearance requirement: SC cleared or eligible for SC clearance Your new company You will be joining a Shared Service Desk team within a government body, providing … first-line IT support to users. You will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production … Management & Service Delivery function. \n This is a senior, hands-on technical leadership role supporting the Middleware platforms underpinning business-critical services within a complex, global banking environment. \n The successful candidate will act as a senior escalation point for complex production issues while driving improvements in platform ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer ...

working closely with stakeholders, suppliers and technology teams. You will oversee a team responsible for the delivery, support and governance of these systems, covering service management and strategy, business analysis, testing, performance monitoring and ongoing system maintenance. Above all else, we're committed to the care and improvement … helps improve lives on a daily basis. What you'll do Manage the provision of technology-based services to meet defined organisational needs. Lead service management, support and governance activities across Supply Chain and Finance systems. Align and prioritise production support, operational activities, portfolio projects, service requests ...

Linux-based services. Working closely with other infrastructure specialists, you will help resolve incidents, improve platform capability and maintain robust operational documentation within formal service management and security frameworks . Key Responsibilities Act as a Linux SME , providing expert technical support across enterprise Linux environments. Support the stability … role in discussions around environment development, growth and optimisation . Utilise automation techniques to improve infrastructure, efficiency and repeatability. Work within established service management, operational and security frameworks. Skills & Experience We are looking for candidates with strong experience in: Enterprise Linux administration and engineering . Linux platform support ...

Linux-based services. Working closely with other infrastructure specialists, you will help resolve incidents, improve platform capability and maintain robust operational documentation within formal service management and security frameworks . Key Responsibilities Act as a Linux SME , providing expert technical support across enterprise Linux environments. Support the stability … role in discussions around environment development, growth and optimisation . Utilise automation techniques to improve infrastructure, efficiency and repeatability. Work within established service management, operational and security frameworks. Skills & Experience We are looking for candidates with strong experience in: Enterprise Linux administration and engineering . Linux platform support ...

senior technical owner within our client delivery organisationworking closely with a key customer. The role is accountable for maintaining technical integrity across the service landscape and for providing governance, assurance and informed challenge to delivery teams and suppliers. Working closely with our internal teams and our customer's technical … stakeholders, service managers, project managers, architects, security teams and senior leaders, you will ensure that proposed and implemented solutions remain aligned with service objectives, architecture principles, security requirements and operational support models. Act as our client technical owner for the service with our customer, maintaining ...

support IT infrastructure across cloud and on-premises environments. Support Microsoft Azure, Microsoft 365, Active Directory and associated enterprise technologies. Administer and maintain endpoint management solutions, including Microsoft Intune and SCCM. Support server, network, storage and virtualisation infrastructure, including VMware environments. Monitor system availability, performance and reliability, identifying opportunities … improvement. Troubleshoot complex technical issues and ensure timely resolution of infrastructure incidents. Support infrastructure upgrades, migrations and technical improvement projects. Cybersecurity & Risk Management Support the implementation and maintenance of IT security policies, standards and procedures. Monitor security alerts and incidents using security information and event management (SIEM ...

Responsibilities Shape the future IT Operations strategy and operating model Assess current-state maturity and define future-state roadmaps Lead major IT Operations and service transformation Improve service management across incident, problem, change, release and service desk Support self-service, automation and emerging AI-enabled … Work across ServiceNow, Microsoft 365, cloud, SaaS and enterprise platforms Influence senior stakeholders across complex organisational boundaries Manage and work with technology suppliers and service partners About You You will have: 6+ years’ relevant IT Operations experience Senior IT Operations/Technology Operations leadership experience Large-scale transformation ...

days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. … coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement. Key Responsibilities Lead Major Incident response across network, infrastructure, cloud and security environments Coordinate technical teams, suppliers and stakeholders during service outages Drive service restoration within agreed targets Chair incident and crisis management ...

operations across SCG, ensuring that systems and services remain secure, available and performant. Responsibilities: Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management. Managing and maintaining backup and recovery operations. Overseeing infrastructure maintenance, system upgrades, and migrations. Ensuring … infrastructure endpoint protection and patch management are maintained. Monitoring and ensuring infrastructure performance meets business requirements. Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation. Communicating with the business during major incidents. Overseeing change request authoring and approval processes. Chairing or participating in Change ...

confirmed that this role is primarily focused on 1st Line IT Support , providing frontline technical assistance to end users and ensuring incidents and service requests are effectively managed through to resolution. Key Responsibilities Provide 1st Line IT support to end users across the organisation. Respond to and resolve hardware … software and user account issues. Log, update and manage incidents and service requests through the IT Service Management system. Troubleshoot desktop, laptop and peripheral issues. Support Microsoft 365 applications and services. Carry out Active Directory user administration tasks. Escalate complex issues to 2nd and 3rd Line support ...

resilience and security of network, compute, storage, backup and cloud platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change … service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring contractual compliance, cost optimisation and value for money. - Lead and develop IT operations teams while driving automation, standardisation and robust governance in collaboration with Cyber Security, Enterprise Architecture and wider business stakeholders. The Person ...

production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application issues relating to Teamcenter and associated PLM systems Investigate root causes of system, integration, data, and user issues Coordinate resolution activities with internal … technical teams, vendors and business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes ...

Service Architect Location : Barrow-in-Furness, Cumbria, Working arrangement: Hybrid, with on-site working likely as part of project delivery; exact arrangement to be discussed at interview Contract length: April 2027, with possible extension Rate: £650 INSIDE Security: Active MOD SC clearance required, with at least three months remaining … have spent more than 28 consecutive days outside the UK during the last five years Your new company You will be working on a Service Architecture assignment supporting a large-scale environment where security, governance and effective transition into live IT operations are key requirements. Your new role ...

traditional manual operations, the successful candidate will use automation, monitoring and engineering best practices to reduce repetitive tasks, prevent recurring incidents and improve service reliability. Working alongside product and DevOps teams, the Site Reliability Engineer will identify technical improvements, troubleshoot complex issues and help ensure that critical applications remain … efficiency and prevent recurring incidents. Work closely with product and development teams to promote reliable system design, engineering best practices and operational readiness. Monitor service health and instrument applications where additional monitoring and observability are required. Analyse monitoring data and service metrics to demonstrate improvements in system reliability ...