126 to 150 of 511 Service Management Jobs in the UK excluding London

where respect is a given, and were always there for one another. Your future, your benefits Holidays rising to 30 days per year with service (plus bank holidays) Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions … coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards Your future, your role As an Environments and Release Lead, youll be: Responsible for coordinating and controlling IT environments and release activity across ...

This is an opportunity to work on projects that genuinely matter, alongside some of the most talented professionals in defence, cyber security, architecture, infrastructure, service management and programme delivery. All positions require active MOD DV clearance and are based onsite full-time at a secure customer location. Current … Architecture & Technical Design IDAM Architect Infrastructure Architect (JDT) Security Architect (Zero Trust Architecture) Security, Risk & Assurance Security Assurance Analyst Security Cyber Risk & Compliance Specialist Service Transition & Managed Services OSM Migration Service Lead Boundary Managed Service Lead What You'll Be Working On Depending on your role ...

Posting TitleIT Service Delivery ManagerSalary BandCompetitiveJob DescriptionAbout the RoleWe are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence across the organisation. This is a newly created leadership role where you are expected … bring together key ITIL disciplines, create greater visibility of service performance and establish a more cohesive approach to service delivery.You will play a pivotal role in breaking down operational silos, ensuring that Incident, Major Incident, Problem, Change and Release Management practices work seamlessly together to deliver stable ...

Service Controller Hours: 40 hours per week Working Hours: Rotational coverage required between 7:30am and 5:00pm Overview We are seeking an organised and customer-focused Service Controller to join a busy customer support team. The successful candidate will be responsible for coordinating service activities, scheduling … field-based engineers, managing customer enquiries, and ensuring maintenance and repair requests are handled efficiently. The ideal candidate will have excellent customer service skills, a strong technical understanding of specialist vehicles, and extensive geographical knowledge to effectively coordinate engineers and respond to customer requirements. This role requires strong planning ...

team! About the Role : As the Data Insights Analyst, you will play a pivotal role in supporting the SCC's transition to a service-led operating model. Your mission? To enhance data visibility, drive performance reporting, and develop key performance indicators (KPIs) and key risk indicators (KRIs) that empower … decision-making and continuous improvement! Key Accountabilities Include : Service Performance & Insight : - Develop impactful performance reporting and dashboards. - Create and refine KPIs and KRIs to support strategic initiatives. - Conduct trend analysis and generate insightful reports. Data Management & Reporting : - Enhance the quality and consistency of operational data. - Streamline reporting processes ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). ...

team! About the Role : As the Data Insights Analyst, you will play a pivotal role in supporting the SCC's transition to a service-led operating model. Your mission? To enhance data visibility, drive performance reporting, and develop key performance indicators (KPIs) and key risk indicators (KRIs) that empower … decision-making and continuous improvement! Key Accountabilities Include : 1. Service Performance & Insight : - Develop impactful performance reporting and dashboards. - Create and refine KPIs and KRIs to support strategic initiatives. - Conduct trend analysis and generate insightful reports. 2. Data Management & Reporting : - Enhance the quality and consistency of operational data. - Streamline ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This is a pivotal role where you will work directly with MOD customers, internal … stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational ...

business value through technology, data, cloud, and AI-led solutions. We are looking for an experienced Intermediate Change Manager to join our Technology Change Management team and support enterprise-wide technology transformation and business-as-usual (BAU) change activities. As an Intermediate Change Manager , you will play … role in supporting technology change governance, compliance, and operational change management activities across complex technology environments. You will work closely with technical teams, governance functions, and business stakeholders to ensure changes are reviewed, assessed, communicated, and implemented effectively while maintaining operational stability and regulatory compliance. Key Responsibilities Facilitate ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. • Administering changes to configuration on Firewalls including whitelisting Implementations ...

Contract Service Designer Hybrid working out Bristol HQ (Ad hoc travel per month) SC clearance is essential Up to £62 p/h Inside IR35 Short term contract (1-3 months) Are you an experienced security cleared Service Designer looking to lead the design of complex … services supporting critical missions? We are looking for a security cleared Service Designe r to join a growing UCD team, providing human-centred, evidence-based design leadership across multidisciplinary delivery teams. You will lead service design activity throughout the full DDaT lifecycle, from Discovery through to Live, helping ...

About The Role FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled … very good prospects to extend and will be a hybrid role based in Telford. The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting Implementations ...

p.a Holidays : 25 days’ annual leave plus public holidays. Your annual leave entitlement increases by one additional day for each completed year of service, up to a maximum of 30 days. Benefits: Investment in your learning through Toro-funded training and professional development. Generous 5% employer pension contribution. Health … work on varied and meaningful projects across a diverse client base. Starting: ASAP About the Role Toro is looking for a technically capable Service Delivery Analyst to join our growing Managed Services team. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

Service Delivery Manager | Networking & IT Services £50,000 - £60,000 + Bonus | Hybrid West Midlands, England, United Kingdom Hybrid Working I'm working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team. … This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor throughout the customer lifecycle. You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial ...

live Workday environments. This is an office-based role in Manchester for someone who combines strong Workday technical knowledge, hands-on delivery experience, service discipline and consulting skills. You will support global clients across Workday technical services, helping them keep integrations, Extend applications and related platform components stable, supportable … continuously improving. You will collaborate with client stakeholders, service teams, functional consultants, integration specialists, security and reporting colleagues and delivery leads to resolve issues, deliver enhancements and identify opportunities to improve automation, integration resilience and user experience. Your Role As a Workday Technical Consultant focused on Workday Integrations ...

lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop internal … business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead ...

Security Incident Management Analyst - MUST HAVE SC CLEARANCE - Inverness or Preston - 6 months+/RATE: £500 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Security Incident Management Analyst. Please note this role is to start end of September/early October. … years Location: Inverness or Preston | 5 days onsite MUST BE PAYE THROUGH UMBRELLA Role Description: About the role you're considering The Security Incident Management Analyst operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management ...

team collaborate directly with external customers to ensure SAS solutions align with and adapt to their evolving business needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes … Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. Build Customer Success Plans based ...

play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference to service performance, this could be an excellent opportunity. What you'll be doing You’ll take ownership of high-impact service incidents from … moment they are identified through to full service restoration. Working alongside technical specialists, suppliers and business stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome. Alongside major incident management, you’ll contribute to the wider Service ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Security Incident Management Analyst (x3 seats) Location: Inverness or Preston | 5 days onsite Duration: 31/03/2027 Must have: Must Be Sc Cleared (Active … Rate: £447 to 483 per day all inc. (PAYE through Umbrella) Role Description: About the role you’re considering The Security Incident Management Analyst operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across ...