126 to 150 of 414 Service Management Jobs in the UK excluding London

location - full time on site Must be eligible for SC and eDV, or already hold SC or eDV - sole UK National Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the National Security sector. … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support on … UK National Willing to be full-time on-site in Cheltenham/Gloucester Essential Experience Required Proven technical support experience - 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient More ❯

experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. As the successful candidate, you will … encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap, without reliance on a single vendor … new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to identify and manage risks within the network service and collaborates with the GRC function to ensure appropriate visibility Works with the Service Owner to maintain FinOps rigor to ensure service costs are managed tightly and More ❯

this role will involve travel to other AVK Sites. Key Responsibilities: Develop and execute business readiness plans aligned with project milestones and delivery timelines. Work with and alongside the Service Director to identify key business capabilities for change adoption Collaborate with business leaders, the wider service management team and functional leads to assess and manage impacts. Act … as the liaison between Business Operations and the Service Management team. Analyse the scope of change and assess impacts on people, processes and systems. Identify readiness gaps and work with relevant teams to address them. Develop and implement communication plans to keep stakeholders informed and engaged. Co-ordinate training efforts to ensure end-users are equipped to adopt … Report on readiness status, risks, and mitigation plans to leadership and steering committees. Ensure alignment with project governance and organisational change standards. Requirements Proven experience in business readiness, change management, or project management. Strong stakeholder engagement and communication skills. Experience working on complex transformation or IT projects. Analytical and problem-solving abilities. High level of organisation and attention to More ❯

consistency, security, and operational excellence. Optimize Linux-based systems for performance, availability, and compliance through proactive monitoring and maintenance. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Provide 24x7 on-call support on a rotational basis for critical incidents and scheduled maintenance. Utilize Jira Service Management and other ITSM tools to manage … Science, Computer Engineering, Computer Information Systems or related computing subjects. Key Skills & Experience Essential 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl). Strong project …/time management and communication skills. A proactive, adaptable mindset with a passion for learning. Desirable Experience with DevOps tools (OpenStack, Kubernetes, CI/CD). Cloud administration and virtualization experience. Certifications (e.g., LPIC-2/3, CompTIA Linux+, ITIL Foundation). Knowledge of GPUs, RAID, and HPC clustering technologies. Why work with us? Competitive salary commensurate with experience More ❯

consistency, security, and operational excellence. Optimize Linux-based systems for performance, availability, and compliance through proactive monitoring and maintenance. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Provide 24x7 on-call support on a rotational basis for critical incidents and scheduled maintenance. Utilize Jira Service Management and other ITSM tools to manage … Science, Computer Engineering, Computer Information Systems or related computing subjects. Key Skills & Experience Essential 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl). Strong project …/time management and communication skills. A proactive, adaptable mindset with a passion for learning. Desirable Experience with DevOps tools (OpenStack, Kubernetes, CI/CD). Cloud administration and virtualization experience. Certifications (e.g., LPIC-2/3, CompTIA Linux+, ITIL Foundation). Knowledge of GPUs, RAID, and HPC clustering technologies. Why work with us? Competitive salary commensurate with experience More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

be a hybrid role that will be based in Birmingham. Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and … external/regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle. Responsibilities Work in … close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production Track the production of the supporting artifacts and More ❯

be a hybrid role that will be based in Birmingham. Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and … external/regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation's production throughout its lifecycle. Responsibilities Work in … close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production Track the production of the supporting artifacts and More ❯

M247 Manchester, United Kingdom Customer Service & Operations Hybrid Warning! Vacancy not published Company Description Location: Manchester, M15 5RL Working Style: 4 days per week in the office Contract: Permanent, 40 hours Mon-Fri Salary: Up to £28,000 DOE About M247 Welcome to the M247 adventure! We're not your average company - we're a tight-knit crew of … decommissioning of customer services, with a primary focus on radio connections. The role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality service delivery. The ideal candidate is detail-oriented, highly organised, and experienced in resource planning and field operations within the telecommunications industry. Key Responsibilities: Task Allocation and Scheduling: Plan, prioritise … Coordinate with theWarehouse team to manage stock levels for installation and repair materials. Maintain up-to-date records of resources and communicate any requirements or shortages to management. Customer Service and Communication: Collaborate closely with the customer service and project management teams to ensure alignment on installation and service timelines. Provide timely updates on service More ❯

examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it. This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team. Your Role Jira, Confluence, Jira Service Management … various levels of users within the business Provide technical support to end users to help address system queries & issues Maintain documentation to aid in queries General Contribute to Licence management of Atlassian and other software Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity Write code for low latency, highly available More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role Booker Group More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

on approachtooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

Manager tooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and … scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy Managing the full lifecycle of the platform, from ideation through to delivery and continuous optimisation Acting as the primary point of contact for ServiceNow, maintaining close relationships with vendors and third party partners Leading More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … external vendors to ensure the platform delivers maximum value and supports business transformation objectives. This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and … scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from ideation through to delivery and continuous optimisation ** Acting as the primary point of contact for ServiceNow, maintaining close relationships with vendors and third party partners ** Leading More ❯

Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and … support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure … system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service More ❯

and critical engineering services business to help them to recruit a Project Manager. As a Project Manager, you will be responsible for coordinating the successful rollout of Simpro (field service management software) across the organisation. Working cross-functionally, you'll act as a key facilitator between leadership, business units, vendors, and end users—ensuring alignment, clarity, and timely … delivery at every stage. As a Project Manager your responsibilities will include: Oversee the implementation and integration of the Field Service Management Software system, Simpro. Identify and mitigate project risks, issues, and dependencies, maintaining comprehensive RAID logs. Organise and document project meetings, ensuring clear communication and tracking of actions and milestones. Provide clear and regular updates to stakeholders … on timelines, risks, and progress. Oversee change management activities and encourage user adoption through training and support. Monitor project performance and produce regular reports for senior leadership. Drive user engagement throughout the transformation journey. Requirements to be a successful Project Manager: Experience in delivering FSM/CRM/ERP implementation projects; familiarity with Simpro or comparable systems such as More ❯

Senior Network Engineer ! At Covéa Insurance , we're all about protecting what matters most - whether it's your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we're here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening … vendors like Cisco, Juniper, Check Point, and Dell. Applied strong troubleshooting and problem-solving skills with a critical, creative, and independent approach to resolving complex network issues. Utilized IT Service Management (ITSM) frameworks and network monitoring tools to ensure optimal performance and reliability. Maintained robust network security through knowledge of protocols such as 802.1X, RADIUS, TACACS+, VPNs, NAC … Senior Network Engineer ! At Covéa Insurance , we're all about protecting what matters most - whether it's your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we're here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands More ❯