151 to 175 of 511 Service Management Jobs in the UK excluding London

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture ...

Support Technician Job Purpose To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses. Key Responsibilities Provide high-quality technical support for hardware, software, cloud services … infrastructure across all UKMC campuses. Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services. Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender ...

Head of Service Desk Buckinghamshire | Hybrid working (3 days in the office) | Permanent C£90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We're partnering with a successful and growing technology services … organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You'll be responsible for driving service performance, developing ...

Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line application support and work closely with technical teams, project managers, service … systems Perform database configuration in line with established standards Investigate and resolve incidents, problems and technical faults Support BAU implementations, upgrades and service transition activities Liaise with IT service desk and service delivery teams Support project planning through scope, effort and resource estimates Maintain high standards ...

resolve incidents relating to desktops, laptops, applications and associated equipment. Build, install, configure, upgrade and maintain IT equipment and software. Manage incidents and service requests within the IT service management system. Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. Carry out site visits … Active Directory, Windows 11 and Microsoft 365. Experience troubleshooting desktop and laptop hardware, software and peripherals. Knowledge of Citrix, endpoint security and asset management solutions. Strong customer service, communication and problem-solving skills. ITIL Foundation knowledge or equivalent service management experience. Full valid UK driving licence ...

resolve incidents relating to desktops, laptops, applications and associated equipment. Build, install, configure, upgrade and maintain IT equipment and software. Manage incidents and service requests within the IT service management system. Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. Carry out site visits … Active Directory, Windows 11 and Microsoft 365. Experience troubleshooting desktop and laptop hardware, software and peripherals. Knowledge of Citrix, endpoint security and asset management solutions. Strong customer service, communication and problem-solving skills. ITIL Foundation knowledge or equivalent service management experience. Full valid UK driving licence ...

supporting the transformation of healthcare through technology. As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You will play … Nottinghamshire and Derbyshire GP practices, and Community Health services. We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care. If you are ready to bring your passion for digital transformation and healthcare to the next level ...

seeking an experienced hire to oversee day-to-day technology operations across a modern Microsoft environment. This is a senior operational role focused on service ownership, supplier management and stakeholder engagement rather than hands-on technical administration. Working across Technology, Risk, Compliance, Data and Change functions, you will … within a dynamic organisation undergoing continued transformation. Key Responsibilities Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services. Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis ...

Operational Acceptance Testing (OAT) Test Lead to lead Operational Acceptance Testing activities across a major UK Central Government programme. Working closely with delivery teams, Service Managers, Operations, Infrastructure, Release Management and business stakeholders, you'll be responsible for ensuring services are operationally ready for transition into live support. … environments and supporting services have been thoroughly validated before go-live. This role is ideal for someone with a strong testing background who understands service transition, operational readiness and quality assurance within complex, business-critical environments. Key Responsibilities Lead the planning, coordination and delivery of Operational Acceptance Testing ...

compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems … retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer ...

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role … will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing ...

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role … will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing ...

Service Desk Analyst Location: County Durham Salary: Up to £30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity … support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining ...

modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love … hear from you. Main responsibilities: Omnichannel Support & Technical Resolution : Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Role Title: Vulnerability Management Lead Duration: contract to run until 31/03/2027 Location: Inverness or Preston. Hybrid Rate: up to £644 p/d Umbrella inside IR35 Clearance required: Sole UK Nationality with Active SC Clearance. Role purpose/summary he Senior Vulnerability Management Consultant … operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of vulnerability management across a complex multi-supplier environment. The role is responsible for ensuring suppliers manage vulnerabilities consistently, effectively, and in accordance with client policy, regulatory requirements, and risk appetite. Working across security ...

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary £38,000–£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...

Service Manager Covering 2 site - Goring & Littlehampton, West Sussex Salary: £38,000-£45,000 + Benefits We're looking for a proactive IT Service Manager to join a growing Group IT Business Systems team. This is a hands-on role where you'll lead … delivery and continuous improvement of IT services across the business. You'll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

summary We are recruiting for a Digital Product Manager who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The role supports the design, development, implementation, and ongoing improvement of clinical and operational digital systems, with a strong focus on electronic … full product lifecycle, from discovery and requirements gathering through to delivery, adoption, optimisation, and continuous improvement. The post holder will translate user and service needs into clear product backlogs, user stories, and delivery outcomes, while supporting the development of efficient, user-centred workflows. The post holder will ...

Technology Company who have an office in Nottingham, Nottinghamshire. We are partnering with a well-established, international software provider that delivers mission-critical business management solutions to equipment rental, plant hire, construction, and asset-intensive organisations worldwide. With a strong reputation in the market, an established customer base … function while working closely with senior leadership across the organisation. The successful candidate will most likely come from rental software, construction software, ERP, field service management, or an industrial SaaS background. Key Responsibilities: Own and deliver the new business and account management revenue targets across ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development ...