151 to 175 of 480 Service Management Jobs in the UK excluding London

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

improving. My client, a globally respected organisation based in Cambridge, is looking for a Technical Delivery Manager to lead delivery and day-to-day service management of their HRIS Workday and People Systems estate. If you’re a delivery leader who loves building and developing teams … lead a team of 6-8 across HR Solutions Delivery, covering both change and run. You’ll manage the pipeline of technical change, keep service levels on target, and make sure HR applications are performant, secure and audit-ready. You’ll partner closely with the People and Culture team ...

Case Management Platform Specialist Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office … coach them in the technical side of the platform. Essential experience Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow ...

security and cyber security, so decisions, standards and controls are clear, consistent and aligned with business priorities. Maintain our ISO accreditations and information security management system, and provide assurance on risk and compliance across key initiatives. Act as the main technology contact for customer assurance, accreditations, supplier assessments … responses. Lead the governance and continual improvement of our information management and collaboration platforms. Manage the IT Helpdesk and act as the escalation point for complex technical issues. Introduce practical service management disciplines and performance standards, so service delivery is structured, repeatable and measurable. Drive continual ...

regulated environment. This is a leadership role with significant responsibility for ensuring stable, secure and resilient services. You'll work closely with technical teams, service management colleagues and senior stakeholders to drive operational performance, manage risk and ensure services continue to meet both customer and organisational expectations. … develop teams, creating a culture of accountability, collaboration and high performance. Ensure services are effectively operated, maintained and supported against agreed requirements. Drive service improvement initiatives that enhance efficiency, reliability and customer outcomes. Manage operational risk, service issues, security and resilience activities. Oversee capacity planning and operational readiness ...

regulated environment. This is a leadership role with significant responsibility for ensuring stable, secure and resilient services. You'll work closely with technical teams, service management colleagues and senior stakeholders to drive operational performance, manage risk and ensure services continue to meet both customer and organisational expectations. … develop teams, creating a culture of accountability, collaboration and high performance. Ensure services are effectively operated, maintained and supported against agreed requirements. Drive service improvement initiatives that enhance efficiency, reliability and customer outcomes. Manage operational risk, service issues, security and resilience activities. Oversee capacity planning and operational readiness ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident … problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return ...

experienced IT Supplier Manager to join a Digital Information function supporting highly sensitive MOD, aerospace and defence programmes . This is a key supplier management role, responsible for supporting the development and execution of the IT supplier strategy and management framework. You will work closely with Digital Information … leadership, Procurement, Finance, Service Management and wider business stakeholders to ensure suppliers deliver against agreed commercial, operational and service expectations. The Opportunity As IT Supplier Manager, you will support the end-to-end IT supplier lifecycle , from supplier identification and evaluation through procurement, contract negotiation, performance management ...

track record in leading IT projects, optimising system performance and ensuring compliance with industry standards for UK and International offices. Key Duties: IT Infrastructure Management Stakeholder Management Cybersecurity Project Management Technical Expertise Global Support/ERPs Polices & Procedures Budget & Cost Management Continuous Improvement Qualifications: Degree … information management, business administration, industrial engineering, business informatics) or comparable education Required Experience/Skills: 5 – 10 years experience in IT infrastructure management, systems administration, and network operations Proven experience in managing an IT team, including mentoring and development Project management experience, including successful planning, execution ...

activities for new and existing systems. Produce and maintain technical documentation including: Low-Level Designs (LLDs) Build Guides Runbooks Operational Procedures Work closely with Service Management teams to investigate and resolve incidents and service requests. Contribute to service improvement initiatives, automation opportunities, and platform standardisation. Ensure … DHCP Exchange SQL Server WSUS Experience operating within virtualised infrastructure environments. Strong knowledge of system administration, including: Patching Backup and Restore Performance Monitoring Availability Management Experience using PowerShell for administration and automation tasks. Ability to create and maintain detailed technical documentation. Strong analytical and troubleshooting skills with a methodical ...

closer together, creating a new capability designed around the people who use council services every day. Do you have a passion for technology asset management and driving value from IT investments? Southwark Council is looking for a Licence & Asset Analyst to help manage and optimise their technology assets … making across the council's technology services. What you'll do Manage software licence, subscription and entitlement records. Maintain technology asset registers and Configuration Management Database (CMDB) records. Monitor licence compliance and identify potential risks or optimisation opportunities. Analyse technology asset and licensing data to support forecasting and planning. ...

customer service. 2nd Line System Administrator Responsibilities - Provide 2nd Line technical support across secure infrastructure environments. - Monitor system health, availability and performance using Event Management tools. - Investigate, triage and resolve incidents within agreed SLAs. - Escalate complex technical issues through established Service Management processes. - Manage incident tickets … records and documentation. - Support VMware vCenter and associated virtual infrastructure. - Assist with monitoring and troubleshooting cloud infrastructure environments. - Identify recurring incidents and contribute to service improvement activities. - Create and maintain Knowledge Base articles and Standard Operating Procedures (SOPs). - Support shift-left initiatives to improve service desk efficiency. ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

Service Delivery Manager An exciting opportunity within a leading UK North Sea Oil & Gas Operator based in Aberdeen on a contract basis with Hybrid working arrangement. Agency Worker/PAYE RESPONSIBILITIES With a diverse portfolio of producing assets across the UK North Sea and a strong focus on operational … exciting and highly visible leadership opportunity for an experienced SAP professional to play a pivotal role in shaping the organisation's SAP service delivery framework and supporting its wider ERP transformation journey. Working closely with technical teams, business stakeholders and external delivery partners, you will take ownership ...

technology function of a leading global financial services organisation in London. You'll own a portfolio of business as usual change and service improvement projects across infrastructure and service management, working with product owners and service owners to plan, govern and deliver work that improves service … have real ownership of how the pipeline is planned and run. What You'll Be Doing Delivering a portfolio of BAU change and service improvement projects across infrastructure and service operations, on time and within budget Scoping requirements with architects and product owners, then baselining plans, milestones ...

Service Manager - Privileged Access & CAF - SC Cleared We're looking for an IT Service Manager to support a privileged access platform as it moves into live service within a government environment. You'll help establish effective service management, maintain operational oversight and support compliance with … Cyber Assessment Framework (CAF). What you'll do Coordinate the transition from delivery into live service, including service processes, documentation and handover. Manage day-to-day service activities, including incidents, changes, risks and service reporting. Work with product, engineering, security and operations teams to resolve ...

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers click apply for full job details ...

alongside the IT Technical Lead, you'll turn technical priorities into practical improvements while using your expertise to resolve issues, guide colleagues and enhance service delivery. Your responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity … access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation to improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause ...

leverage technology to improve performance and drive innovation in public services. You will be directly managing small ICT teams that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management … call centres providing critical 999 telephony systems Mobile Communications - supporting 6,500 mobile phones and 8,000 Airwave radios Technical Security - Cyber risk management and defence for a key public service provider In addition to a broad technical knowledge and experience of managing ICT at this scale, contract ...

leverage technology to improve performance and drive innovation in public services. You will be directly managing small ICT teams that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management … call centres providing critical 999 telephony systems Mobile Communications - supporting 6,500 mobile phones and 8,000 Airwave radios Technical Security - Cyber risk management and defence for a key public service provider In addition to a broad technical knowledge and experience of managing ICT at this scale, contract ...

nature of the programs we deliver for our customers. Position Overview: The Senior Solutions Engineer holds overall responsibility for the day-to-day provision, management, and support of local air gapped IT infrastructure. This role ensures all staff have adequate IT provisioning to meet operational needs. This … reduce costs. As a core member of the IT Team, the Senior Solutions Engineer will report to and collaborate closely with the IT Service Delivery Manager. This collaboration focuses on aligning site priorities with the implementation of the global IT strategy, while advising on local security, compliance, regulatory requirements ...

Operations function. \n This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. \n The role would suit an experienced technical operations professional … comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role\n As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...