151 to 175 of 372 Service Management Jobs in the UK excluding London

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/ More ❯

Technology is seeking a highly skilled and proactive IT & OT (Operational Technology) Asset Analyst to join their clients IT Commercial and Contracts Team. This pivotal role within the IT Service Management function is essential for managing the end-to-end lifecycle of all IT and OT assets, including hardware, software, licenses, and other technology-related items. The IT … OT Asset Analyst will ensure assets are tracked, maintained, and optimised throughout their lifecycle, ensuring compliance with policies, industry standards, and regulatory requirements while driving continuous improvement in asset management practices. Day-to-day of the role: Assist in maintaining accurate records for both IT and OT assets across multiple platforms, ensuring comprehensive data is available in asset management … Manager in managing the full lifecycle of IT and OT assets, from procurement to decommissioning, ensuring all relevant asset information is captured and updated regularly. Help ensure that asset management processes comply with policies and relevant regulations, assisting in generating reports related to asset health, utilization, and lifecycle status. Work with third-party vendors and suppliers in procurement, maintenance More ❯

operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT … of availability, performance, and security to support business objectives. Establish effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server … SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton, hybrid working can be applied for after probation has been completed. Benefits More ❯

Technical Service Delivery Manager Location: Redhill Salary: £55,000 – £60,000 DOE Hours: 40 per week, flexible start/finish (7:30–9:30/3:30–5:30) Contract Type: Permanent, Full-Time About the Role Talented People are recruiting on behalf of a leading defence and technology organisation for an experienced Technical Service Delivery Manager. The … role supports the Programme Director in delivering complex projects for MOD and government clients, ensuring service excellence and compliance. Key Responsibilities Manage multiple technical projects across MOD contracts. Produce and maintain project plans, schedules, and risk registers. Oversee service delivery, ensuring projects meet customer and company requirements. Act as the primary contact for technical and service management queries. Coordinate cross-departmental communication and performance tracking. Support continuous improvement and through-life service processes. Represent the business in customer and commercial meetings. Contribute to bid and tender submissions. Ensure compliance with HSE and quality standards. Skills & Experience Strong project management background within MOD or government contracts. Technical knowledge of electrical, IT, or satellite systems. Excellent More ❯

IT Operations Manager will be responsible for ensuring that the firm’s systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects. • Managing and mentoring IT Operations team members, ensuring high performance and professional development. • Overseeing on-premises and cloud … compliance with ISO27001 and ISO22301 standards. • Leading Cyber Essentials Plus accreditation renewals. • Developing and documenting robust IT processes and procedures. • Managing vendor relationships, contracts, and software licences. • Producing monthly management reports on IT operations, metrics, and service performance. Applicants should have proven technical competence across the following areas: • Microsoft 365 Platform: Exchange, SharePoint, OneDrive, and Teams. • Windows Server … Active Directory, SQL Server, and PowerShell scripting. • Cloud infrastructure management and server virtualisation (Azure or similar). • Enterprise backup, replication, and disaster recovery planning. • Network management, cybersecurity principles, and data protection best practices. • Strong understanding of project management and helpdesk operations. Key qualities include: • Demonstrable experience in an IT management or senior operations role. • Strong leadership More ❯

experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast . This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to service excellence in a … time, 24/7 Operations Role Overview As a NOC Shift Lead , you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You’ll serve as the escalation point for major incidents, provide process guidance, and drive continuous improvement across network operations. Key Responsibilities Operations Team Duties … and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities Lead and coordinate shift team activities, including monitoring, call handling, and incident management. Provide leadership and direction to ensure consistent, high-quality service delivery. More ❯

Negotiable Onsite Hertfordshire Key Skills: SCCM Intune Autopilot Scripting Powershell Endpoint As an IT Infrastructure Engineer, you will play a pivotal role in designing, implementing, and supporting modern endpoint management solutions across our organisation. Your mission will be to ensure secure, efficient, and scalable deployment and management of end-user devices using Microsoft Intune and Microsoft Endpoint Configuration … Manager (MECM/SCCM). You will be at the forefront of our digital workplace strategy, enabling seamless device provisioning, application deployment, patch management, compliance enforcement, and remote support capabilities. Within this role you will have the opportunity to work on exciting projects and contribute to the transition to cloud-based device management, supporting hybrid work environments, and … security and performance. Please note, this role involves hands-on responsibilities including deploying system images to endpoints, software installation, diagnosing and resolving technical issues, and the effective maintenance and management of the IT environment. Key Responsibilities - Design, deploy, and manage Microsoft Intune and Endpoint Configuration Manager environments. Develop and maintain device compliance policies, application deployment strategies, and patch management More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in More ❯

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview The ICT Service Desk Senior (Team Lead) is responsible for ICT Technicians (2nd … line), leading escalations for the Sureserve Service Delivery Team and managing projects the team is involved with. The role requires high quality technical support, systems maintenance, and service delivery across the organisation, as well as continual service improvement. This role combines hands-on technical expertise with leadership and mentoring responsibilities of ICT Technicians (2nd line) to ensure … Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and system reliability. Work closely with other ICT teams and departments to deliver integrated technology solutions. Document technical procedures, policies, and knowledge base articles. Ensure compliance with ICT More ❯

on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future. Role Overview The ICT Service Desk Senior (Team Lead) is responsible for ICT Technicians (2nd … line), leading escalations for the Sureserve Service Delivery Team and managing projects the team is involved with. The role requires high quality technical support, systems maintenance, and service delivery across the organisation, as well as continual service improvement. This role combines hands-on technical expertise with leadership and mentoring responsibilities of ICT Technicians (2nd line) to ensure … Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and system reliability. Work closely with other ICT teams and departments to deliver integrated technology solutions. Document technical procedures, policies, and knowledge base articles. Ensure compliance with ICT More ❯

Operations Centre is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership skills, and a commitment to … maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary escalation point, encourage best practice, support ongoing service improvements, and maintain productive relationships with internal … clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct root cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery and More ❯

Service Transition Lead - Oracle HCM Transformation Reading - Hybrid 10 Month Contract Inside IR35 Lorien is currently recruiting for a Service Transition Lead - Oracle HCM Transformation to join our client on a 10 month initial contract, inside IR35. In this role, you will manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and … state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. What you will do in this role is: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness criteria, working along the existing IT and Business teams … required acceptance Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Oversee knowledge transfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one The skills required in order to be successful in the position: Demonstrated experience More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

Role: IT Director - Operations Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, operations-focused IT Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling continuous improvement across all operational functions. The successful candidate … will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement* Partner with the COO and senior leadership to design and deliver a continuous improvement roadmap across all service areas.* Embed a culture of operational excellence by implementing, maintaining, and mentoring teams on … agreed technical and service standards.* Monitor, report on, and improve KPIs relating to service quality, compliance, customer satisfaction, and operational performance. Technical Standards & Governance * Define, document, and maintain robust technical standards across all service lines.* Lead governance initiatives to ensure alignment with industry best practice, regulatory frameworks, and client requirements.* Conduct regular audits and quality reviews to More ❯

Our teams operate in a fast-paced, mission critical environment where resilience, clarity, and collaboration are key. The Role We are seeking a Shift & Incident Lead to oversee live service operations during assigned shifts. This role is pivotal in maintaining service stability, managing incidents, and ensuring effective communication across technical and business teams. You will act as the … driving continuous improvement in operational processes in the absence of the shift and incident manager. Key Responsibilities Lead the shift team, ensuring operational readiness and clear accountability during live service hours. Own the end-to-end incident lifecycle, including triage, escalation, resolution, and post-incident analysis. Act as the primary incident commander during major events, coordinating across engineering, product … and root cause reports. Support change and release activities, ensuring risk is assessed and rollback plans are in place. Champion operational excellence by identifying process gaps and contributing to service improvement initiatives. Skills & Experience Required Proven experience in a 24/7 operations, NOC, or incident management role, ideally within fintech, payments, or regulated technology. Strong understanding of More ❯

ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an 'in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and … transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs Proven ability to collaborate, build relationships and influence individuals at all levels. … Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs. Risk/Issue Management and ensuring escalation processes in place and used effectively. Experience of financial accounting and reporting practices. such as costs and risks. Degree or equivalent, professional qualification advantageous (such as ITIL foundation More ❯

ESSENTIAL)Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: * Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an 'in group' ITSM tool, and the supporting tooling). * Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and … transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. * A strong understanding of ITSM frameworks (such as ITIL). * A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs* Proven ability to collaborate, build relationships and influence individuals at all levels. … Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs.* Risk/Issue Management and ensuring escalation processes in place and used effectively.* Experience of financial accounting and reporting practices. such as costs and risks. * Degree or equivalent, professional qualification advantageous (such as ITIL foundation More ❯

Digital Workplace Support Analyst (Asset Management) Job Type: Full-Time. Starting Salary: £46416 - £56345 per annum plus benefits To find out more about the job please click the ‘apply for job’ button to be taken to Imperial job site About the role Are you passionate about software licensing, compliance, and driving value through smart asset management? Join our … dynamic ICT Digital Workplace team as an Asset Management Analyst! In this role, you'll be one of the go-to experts for supporting software assets across their lifecycle from procurement to retirement. What you would be doing You'll work closely with the IC Team Leads, suppliers and internal teams to ensure compliance, optimise costs, and support purchasing … The postholder will also providing staff and student support by efficiently resolving software licensing queries via tickets or calls. What we are looking for Proven experience in software asset management, including licensing, procurement, and compliance. Strong understanding of software lifecycle management and vendor engagement. Familiarity with IT service management tools (e.g., ServiceNow) and asset tracking systems. More ❯

of the role: Leading the development and support of key business applications, from Legacy Mainframe to modern cloud-based systems. Managing the full application life cycle and ensuring reliable service delivery across multiple business areas (eg finance, HR, logistics, marketing). Overseeing a team of developers, providing coaching, guidance, and direction. Coordinating multiple projects while keeping systems stable and … secure. Ensuring all development follows best practices in quality, security, and maintainability. Working closely with stakeholders across the business, as well as external tech partners and service providers. Supporting planning, resource management, and delivery of both BAU and project work. About you Extensive experience in enterprise application delivery and support. Strong background managing teams working on Mainframe and … balance business priorities with tech delivery. Self-driven, adaptable, and solutions-focused. Nice to have Background in retail, logistics, or financial services. Experience modernising Legacy applications. Exposure to IT service management (eg, ITIL) and managed service environments. Relevant qualifications in IT, Agile, or project management (eg, PRINCE2, ITIL). More ❯

Main Purpose of Job Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of project portfolios to meet the customer's and company's requirements. Must hold or have the ability to achieve DV Security Clearance. Technical experience of electrical/electronic, IT networking equipment and satellite communication. Engineering or … Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Capturing programme overviews (schedules, risks, implementation plans, and open jobs). Project management ownership of your own projects across all contracts. Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project … documentation Assist in managing the resolution process to ensure project engineering/technical issues are rectified. Assisting in the roll-out of Service Management and Group Planner function. Support other Project Managers in the project implementation and ensure that projects progress smoothly through the company and according to agreed timescales. To represent the Company at key customer project More ❯

business opportunities - both within existing trading accounts and through the acquisition of net new customers. This will be achieved through a collaborative, sell-through approach alongside the Bytes account management team. To be successful in the role key activities will include, but are not limited to: Sales Execution: Leveraging the tools and resources you have available, proactively uncover, develop … the sub-proposition area. Sales Enablement : Deliver solution-based sales enablement and vendor enablement when required, to support the Bytes account managers in opening opportunities within the customers. Relationship Management: Establish and sustain strong relationships with the sales teams of Bytes and vendors sales teams to optimise sales execution and performance. Sales/Financial Performance Management : Deliver and … opportunities via pro-active whitespace, sales enablement, vendor account manager engagement, and inbound requests. Ensure relationships with key customer contacts are maintained throughout the team, to ensure excellent customer service and increase opportunity to expand the wallet share. Working across sales, marketing, the wider vendor solutions & alliances team, and through key vendors/partners, build a pipeline of Solutions More ❯

a critical role in driving value and performance from the client’s key technology suppliers. You’ll ensure that supplier relationships are strategically managed, contracts deliver maximum benefit, and service performance remains high. You’ll collaborate closely with Service Operations, Procurement, Product Owners, and senior stakeholders to deliver outstanding results across a portfolio of critical suppliers. Key Responsibilities … Lead the strategy and agenda for the performance management of Tier 1 and critical system vendors. Conduct formal vendor reviews and ensure performance is measured through KPIs, SLAs, and strategic assessments. Build and maintain strong, collaborative relationships with key suppliers and stakeholders. Monitor, analyse, and challenge vendor performance to drive continual improvement. Develop and implement strategies to address underperformance … and ensure compliance with contractual terms. Identify opportunities to enhance service delivery and achieve better value for money. Support the selection, evaluation, and onboarding of new suppliers in line with technology and business goals. Collaborate across technology and business functions to ensure supplier performance aligns with organisational objectives. Essential skills and experience: Extensive experience managing vendors and suppliers within More ❯

term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role … and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate More ❯