151 to 175 of 730 Service Management Jobs in the UK excluding London

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … ITIL-based framework, coordinating across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience. Key … responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams About you: 35 years … of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive More ❯

departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers … make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organisation environment is highly desirable. More ❯

Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SCRUM Stakeholder Management and Leadership: Holds working knowledge in concepts and practices of Leadership Develops basic presentations to influence others Contributes to and encourages ideas; builds on … and take decisions Risk and Control: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards. Essential Skills/Basic Qualifications: Should have a deep and broad understanding of how ServiceNow delivers ITSM More ❯

Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Recognised by the Financial Times as one of the UK’s Leading Management Consultants 2024, Wavestone UK is motivated and energised team with a collective sense of purpose. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative … dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Join us for a rewarding career in management consulting, offering competitive compensation, continuous learning, and ample opportunities for professional growth. For more information, visit www.wavestone.com and become part of our journey to … us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture More ❯

Database: Oracle, MSSQL, SQLite. Non-Technical Attributes Must Have: Problem Solving: Excellent troubleshooting, analytical, and debugging skills. Agile: Experience working within Agile teams. IT Service Management (ITIL): Familiarity with ITIL best practices for service management, including incident management, problem management & change management. More ❯

Month Contract 🚀 Location: London – Hybrid (3 days a week) Type: Initial 6-Month Contract Rate: Up to £500 per day (Outside IR35) Transform IT Service Management in Commodities Trading We are recruiting on behalf of a client in the commodities trading sector who needs an experienced Ivanti ITSM … Developer to modernise their service management platform. This 6-month contract opportunity offers the chance to make a significant impact on critical systems that power trading operations and enterprise-wide services. Your Role and Impact 💪 As the Ivanti ITSM Developer, you'll have technical ownership and creative freedom … to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self-service portal Optimise ITIL-compliant workflows to enhance efficiency in a fast-paced trading environment Develop integrations between Ivanti and critical platforms like JIRA Identify and implement automation opportunities across the platform You More ❯

main functions. The first is Enterprise Architecture and Information Technology, which involves delivering IT services, including architecture and business analysis, IT project delivery, IT service management (and the IT service desk), infrastructure services, IT security, and innovation management. The second function is Data, Management Information (MI … IT Roadmap that aligns with the Business Plan and business objectives. Delivery of the IT Strategy and Roadmap is a key responsibility, encompassing budget management, talent acquisition, systems and solutions implementation, business engagement, and coordination with relevant third parties. Building strong and effective relationships with business stakeholders is crucial … to gain quality feedback, prioritising requirements, and ensure their effective delivery. You'll be required to develop a strategy and plan for Data & Information Management, Business Insight, and Reporting. Ensuring effective and reliable IT operations for all users, formalised into Service Level Agreements, is essential. Leading the management More ❯

Service Delivery Manager (DV Security Clearance) The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network … delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: Introduce and manage SLAs and KPIs on behalf of the CIS Department. Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. Lead or consult on continuous service improvement initiatives. Facilitate collaboration More ❯

temperature mapping services to NHS, healthcare, and life science organisations. For over 30 years we have continued to deliver outstanding system reliability and unrivalled service standards. Reporting to the Head of Operations, you'll have responsibility for overseeing the delivery of professional services to customers overseeing the field service Site Engineer team. This role requires both technical knowledge and strong management skills to ensure high-quality service delivery, customer satisfaction, and team performance. This is a hybrid role, with a minimum of 3 days per week working from our office in Congleton. Job Responsibilities: Customer Relationship … Management: Serve as the main point of contact between the company and back-to-base customers for service-related matters. Build and maintain strong relationships with customers to ensure satisfaction and retention. Act as a trusted advisor, understanding customer needs and ensuring services are delivered to meet those More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement … across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption … Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices and SLA/ More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement … across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption … Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices and SLA/ More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement … across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring minimal disruption … Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices and SLA/ More ❯

Excellent opportunity for Service Desk Engineer to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm’s clients, directly or indirectly. Their primary focus will be to ensure all queries are answered … promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating 24x7 shift pattern. Act as a single point of contact for all More ❯

Job Title: Service Architect Location: London Employment Type: Full-Time About BIP UK… BIP UK is a leading consulting firm, recognised among the Financial Times UK’s Leading Management Consultants 2025, specialising in digital transformation and innovation, and strategic advisory services. We empower organisations to achieve sustainable growth … collaborates with clients across industries to drive impactful change and create long-term value. Job Summary We are looking for an innovative and experienced Service Architect to join our dynamic team at BIP UK. This role is pivotal in driving digital transformation initiatives for our clients, helping them to … technology landscapes and achieve their strategic goals. The ideal candidate will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. Key Responsibilities: Design and architect end-to-end service architectures that align with business objectives and client needs. Define service More ❯

improvements, you'll play a key role in keeping things running smoothly and preparing us for future growth. Core Responsibilities IT Infrastructure and Operations Management Cybersecurity and Compliance Project Management and Digital Transformation Service Management Strategic IT Alignment Key Activities & KPI's IT Infrastructure & Operations Management … secure, compliant, and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices, including patch management, vulnerability tracking, and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training, and compliance audits. Project … Management & Digital Transformation Lead IT projects, including ERP and CRM system upgrades, software integrations, and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI, and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction remains at … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client … Engagement: Act as the primary point of contact for clients and internal stakeholders, managing IT service issues, escalations, and performance. Continuous Improvement: Develop and implement service improvement plans to address concerns and elevate service quality. Process Optimization: Oversee and enhance ITIL-based service management processes More ❯

We are currently recruiting for an Engineering & Service Manager to join the Digital Technology & Change Leadership Team in our Solihull office on a hybrid basis. As an Engineering & Service Manager at nPower Business Solutions (nBS), you will have the opportunity to shape and enhance our Product led DevOps … nBS serves around 30,000 customers and 250,000 meter points, aspiring to become the top B2B energy supplier in the UK. Engineering And Service Manager Here's what you'll be doing Lead engineering and service management functions in alignment with organizational goals and product strategies. … pipelines, automation, and integration of new technologies. Manage infrastructure services for scalability, reliability, and performance. Collaborate with IT Product Leads to align engineering and service delivery with product goals. Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence. Establish and monitor KPIs More ❯

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality … service delivery. Reporting to the Head of Production Services and Governance, you’ll work with IT teams, third-party providers, and business stakeholders to oversee incident, problem, change, and release management, provide 2nd/3rd line support, and drive service improvements through trend analysis and reporting. Experience …/Skills Required: Proven experience managing ITIL-based support functions in Financial Services Extensive experience within major incident and problem management Knowledge of real-time market data and high-volume trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service More ❯

Senior Product Manager at Ivanti Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management and security solutions - helping organizations reduce risks and costs associated with managing their IT environment. Ivanti is experiencing significant growth worldwide. The … long-term priorities. Collaborate with UX & engineering to build the offerings that customers love and distinguish competitively. Define go-to-market with sales, marketing, service, support in order to drive product feature adoption and deliver recurring revenue growth. Evangelize through frequent interactions with customers, prospects, partners, and employees. Create … content using scripting technologies such as BASH, PowerShell, osquery and REST API calls. What you need to be successful 3 - 5 years of product management with experience with agile development and with leading global cross-functional teams & motivated to learn the Digital Experience Management (DEX) space. Technical background More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service … role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring service delivery, managing comprehensive and cost … effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and the full range of banking benefits. Required More ❯

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You ll work closely with the Head of IT to … formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and More ❯

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We’re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You’ll work closely with the Head of IT to … formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident and More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in … line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering … initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed More ❯

Role: User Management Analyst Location: Milton Keynes - Onsite Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in … line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering … initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed More ❯