226 to 250 of 577 Service Management Jobs in the UK excluding London

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance … across the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating … service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums More ❯

thrives on adaptability, teamwork, and ownership. Our leadership style is hands-on and empowering, fostering an environment where every team member’s input is valued. Role Overview The Customer Service Manager is responsible for overseeing the customer service team while ensuring the delivery of excellent customer service and support. The Customer Service Manager will be responsible … for creating a strong and capable customer service team, and delivering a positive customer experience. Salary £40,000 - £45,000 dependent on experience Responsibilities Lead, coach, and mentor the customer service team to achieve performance goals and deliver exceptional customer service. Support a culture of continuous improvement, responding to change and promoting a collaborative culture and sharing knowledge. … Implement customer service best practices, performance management, resource management and ensure the team KPIs are adhered to. Set performance targets and KPIs for the team and regularly monitor their performance to ensure individual and team objectives are met. Promote a positive and motivating work environment to foster employee engagement and job satisfaction. Ensure adequate staffing levels and More ❯

Commercial Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) The Role As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence. Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS … opportunities, and delivering innovative, high-impact solutions across a range of sectors. As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms. The key focus of the … our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies. Why Alscient? We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

Commercial Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) The Role As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence. Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS … opportunities, and delivering innovative, high-impact solutions across a range of sectors. As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms. The key focus of the … our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies. Why Alscient? We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT … operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/ More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will … technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the … firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will … technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the … firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The More ❯

Fixed Term Contract - 12-15 Months The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will … technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the … firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements. What you'll be responsible for: The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained The More ❯

Responsibilities Own and deliver the roadmap for care technology platforms Lead cross-functional teams and collaborate with third-party vendors Ensure compliance with GDPR, security, and regulatory standards Support service operations, incident resolution, and continuous improvement What You’ll Bring Proven experience as a Product Owner or in a similar role Knowledge of customer service and call centre … technologies Experience with AWS Connect, ServiceNow, or similar platforms Understanding of GDPR and ITIL-based service management Strong communication, analysis, and stakeholder management skills More ❯

IT Service Desk Analyst required by my large client. Due to a major increase in workload my client is looking for a new Service Desk Analysts to join the team. You will be Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management … and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progress through the system. Escalating incidents and service requests to management or third-party suppliers … to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Undertaking projects as More ❯

Hatfield Job-ID: 210504 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and … best practises Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable Experience of working in a More ❯

allocation to ensure project and support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company … Proven experience in managing technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills More ❯

Job Description: DXC provides a Global Network Management Service for customers to outsource the management of their networks. A part of this service is the provision of a suite of Network Management tools. Separate, independent, UK-based instances of this service are also provided specifically for the use of UK public sector clients. These … Erskine or Newcastle. Due to customer requirements, successful applicants must be eligible for high-level UK Security clearance, SC. Essential Skills: Production application support Knowledge of Change and Incident Management processes Knowledge of basic programming languages and techniques Knowledge of one or more of SQL, PHP, Perl, or shell programming Strong knowledge of application deployment within a Linux environment … SNMP polling, SNMP trap, Syslog, ICMP, SSH, REST API, Webhooks Experience working with Linux services such as Apache, nginx, and Linux-based applications that may not adhere to standard service management Deployment and support of prepackaged 'appliance' type applications At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … processes for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire … Strong interpersonal and communication skills with the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service Your role will involve: We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve … carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: •Responding to escalations from 2nd Line Daily checks •Extensive work with VMware products •Carrying out a readiness assessment … for new releases entering service from the Engineering Team •Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: •Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi) •Event Management Tooling (e.g. SCOM) •Critical thinking and problem-solving skills •The ability to take on Technical Leadership activities Your transferable skills and experience: •Significant More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within … the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to … and recommend corrective action items, and create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to More ❯

on site Must have, or be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware) meets the customer requirements and … by the customer in order to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What youll do Computacenter is looking for … towards the creation of the test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What youll need Technical Experience: Good working knowledge of Microsoft Operating systems (Windows 11 and More ❯

who thrives in a dynamic, multi-site setting and enjoys managing both people and technology to deliver robust, secure and high-performing IT systems. Key responsibilities include: Leading the management and development of IT infrastructure, cloud services, and business-critical systems Ensuring system availability, performance, and security across all platforms and networks Administering Microsoft 365 tenants, Entra ID, Azure … for infrastructure and systems-related issues Leading and developing a skilled team of systems and infrastructure professionals What we re looking for: Proven experience in an infrastructure or systems management role Strong knowledge of Microsoft 365, Azure, Active Directory, DNS, and networking Experience implementing and supporting wide area networks and cloud infrastructure Familiarity with industry security standards and compliance … documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture More ❯

who thrives in a dynamic, multi-site setting and enjoys managing both people and technology to deliver robust, secure and high-performing IT systems. Key responsibilities include: Leading the management and development of IT infrastructure, cloud services, and business-critical systems Ensuring system availability, performance, and security across all platforms and networks Administering Microsoft 365 tenants, Entra ID, Azure … support for infrastructure and systems-related issues Leading and developing a skilled team of systems and infrastructure professionals What were looking for: Proven experience in an infrastructure or systems management role Strong knowledge of Microsoft 365, Azure, Active Directory, DNS, and networking Experience implementing and supporting wide area networks and cloud infrastructure Familiarity with industry security standards and compliance … documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture More ❯

ServiceNow Technical Delivery Consultant/Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire - up to £80k + Good Benefits Are you a skilled ServiceNow Technical Delivery Consultant/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management … ServiceNow platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … a ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude More ❯