226 to 250 of 486 Service Management Jobs in the UK excluding London

career in IT operations TXM Recruit is supporting a leading UK technology and defence organisation in recruiting an Operations Centre Analyst to join its Service Management team. This opportunity suits an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to develop … doing Monitoring servers, systems and operational alerts, identifying issues and responding in line with agreed procedures. Logging, prioritising and updating incidents through service management tools. Supporting technical investigations and escalating complex issues to specialist teams. Providing clear progress updates and maintaining accurate incident records. Assisting with software rebuilds ...

DESCRIPTION Project Manager (Digital Information - IT Supplier & Category Management) Seeking an IT Supplier & Category Management specialist with demonstrable experience managing Technology and Professional Services suppliers, developing category strategies, leading sourcing and procurement activities, negotiating contracts, and governing supplier performance through SLAs, KPIs and supplier reviews. Active SC Clearance … hybrid working basis Job Purpose The IT Supplier Manager leads and supports the definition and execution of the IT supplier strategy and management framework, in partnership with the Digital Information leadership team. This role is accountable for supporting the IT Supplier Senior manager in overseeing ...

party suppliers and internal teams are technically sound and integrate coherently into the target architecture. You will work closely with senior leaders, programme and service delivery teams, business stakeholders and solution partners. You will be expected to operate credibly and independently, exercise sound judgement on complex or contentious architecture … oversight across change initiatives, assessing conceptual, logical and solution architecture artefacts produced by third parties and internal teams. Work with Technology, business stakeholders, programme management, Service Delivery and third-party suppliers to define pragmatic, cost-effective and workable solutions. Maintain and improve architecture standards, principles, repositories, assurance processes ...

Identity & Access Management (IdAM) Architect Location: Cheltenham (On-Site) Salary: £550 - £700 Type: Contract The Opportunity We are seeking an experienced Identity & Access Management (IdAM) Architect to join our Security Architecture team and play a key role in shaping and enhancing our enterprise security capabilities. This … architect who is passionate about delivering secure, scalable, and innovative identity solutions while supporting major transformation initiatives including Journey to the Cloud , Service Management Convergence , and wider business change programmes. You will work closely with Security Architects, Engineering teams, Risk Advisors, and business stakeholders to ensure security ...

Identity & Access Management (IdAM) Architect Location: Cheltenham (On-Site) Salary: £550 - £700 Type: Contract The Opportunity We are seeking an experienced Identity & Access Management (IdAM) Architect to join our Security Architecture team and play a key role in shaping and enhancing our enterprise security capabilities. This … architect who is passionate about delivering secure, scalable, and innovative identity solutions while supporting major transformation initiatives including Journey to the Cloud , Service Management Convergence , and wider business change programmes. You will work closely with Security Architects, Engineering teams, Risk Advisors, and business stakeholders to ensure security ...

TITLE: Device Management as a Service (DMaaS) SALARY: £25,000 p/a LOCATION: Nottingham Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program We have an exciting opportunity … this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. At XMA, our people are at the heart of everything ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services to businesses across a wide range of industries. The company has built a strong reputation for providing reliable, proactive IT services … skills, knowledge, and experience while completing a Level 3 Cloud Support Specialist Apprenticeship. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment. Responsibilities: Provide first-line IT support to clients via phone ...

Manager with ServiceNow, Chatbot and ops excellence experience to join the team for an initital 6-month contract. Experience Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Operational Excellence experience Ability to articulate and document technology operations … detail Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms Experience with ServiceNow and Moveworks is highly desirable. Ability to enable changes ...

Lead Service Desk Analyst Bath, UK Employees work in a hybrid mode 4 Days on site with option of 1 day remote Full-time Department: Information Technology Job Description Join us as a Lead Service Desk Analyst, where youll play a key role in supporting and guiding … high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, youll combine hands-on technical expertise with strong leadership ...

technology. While responsible for infrastructure strategy, engineering teams and global operations, this is a hands-on technical leadership role rather than a purely strategic management position. You will be expected to understand the technical detail, troubleshoot complex infrastructure challenges and actively contribute to the design, implementation and improvement … Lead and deliver the global infrastructure strategy while remaining technically involved in day-to-day operations and engineering decisions. Oversee and contribute to the management, configuration, optimisation and troubleshooting of cloud, network, server, storage, identity and end-user environments. Drive infrastructure modernisation, cloud adoption, platform consolidation and post-acquisition ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based … Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence ...

Apprentice and support the delivery of IT and cloud services to our clients. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment. Role Provide first-line IT support to clients via phone … excellent opportunity to build a long-term career in IT and cloud computing. You will gain experience across cloud platforms, networking, operating systems, and service management while working alongside experienced engineers. Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Cloud Support ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

Opportunity We're working with a well-established IT MSP, to find a Service Desk Manager/Team Lead. It's a small, friendly team with ambitious growth plans, so this is a chance to take ownership of the service desk, shape how it runs and grow with … business as it expands. This is a hands-on leadership role: you'll lead the team and the standard of service, while still rolling up your sleeves on escalated technical issues. The Role You'll be responsible for the day-to-day running of the service desk, making ...

support to office and operational users, resolving issues at first contact wherever possible Troubleshooting hardware, software and connectivity issues, logging all activity in the service-management system Setting up and maintaining laptops, desktops, tablets, printers and scanners, and keeping accurate asset records Supporting Microsoft 365, password … willingness to learn Desirable Experience in a manufacturing, warehouse or operational environment Microsoft Entra ID/Active Directory and Intune experience ERP or IT service-management system experience Basic networking knowledge ITIL Foundation, CompTIA A+/Network+ or Microsoft certification Contact us to find out more ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

tomorrow – shaping a safer future, for all of us. Role Description This role supports the delivery and operation of the Air Sector Cyber Security Service, helping to manage projects from initiation through to transition into business-as-usual operations. Working closely with the Head of Cyber Services and Operations … will coordinate cyber service implementation activities, manage project governance, reporting, stakeholder engagement and budget tracking, and support the successful delivery of Air Cyber strategy objectives. You will help define and deliver complex cyber projects, monitor performance and business benefits, drive continuous service improvement, and ensure services are delivered ...

develop, shape and close opportunities that draw on Capgemini’s Cloud Infrastructure Services capabilities, including cloud and infrastructure transformation, platform engineering, digital workplace, enterprise service management, data centre and infrastructure services, cybersecurity and AI-enabled solutions. The role owns opportunities from inception through to successful closure. It works … transformation opportunities, including leading and closing deals ranging from approximately £100,000 to £10 million. Experience selling cloud transformation, cybersecurity, digital workplace, infrastructure, enterprise service management or related technology services. A track record of developing proactive sales propositions, client growth strategies, proposals and responses to formal procurement processes. ...

Service Manager - Security - £47-52k + c. £5k Bonus + Car/4x4 + Benefits - South Yorkshire Have you managed IP CCTV/Access Control Security Service Engineers before? Exciting Service Manager role, with established Security company where you can lead and work alongside Small Works … where you will help ensure systems maintained to NSI/NACOSS standards and assist engineer to be best they can be. Benefits for - Security Service Manager - (CCTV, Access Control, or Fire and Security) c. £47000 - £52000 salary Bonus of 10% so c. £5k End of year Bonus potential also ...

maintenance and operation of physical compute platforms and associated systems. Working closely with Project teams to deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating in an on-call rota and supporting out-of-hours maintenance, change activity and break-fix work. What you'll bring: Experience working within a Data Centre or IT infrastructure environment. Knowledge of server installation ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...