Service Management Jobs in the UK excluding London

226 to 250 of 435 Service Management Jobs in the UK excluding London

IT Change and Configuration Analyst (5477)

Sheffield, Yorkshire, United Kingdom
Irwin Mitchell LLP
a member of our Recruitment and Onboarding team for more information. Your Role Working as a IT Change Analyst, you'll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You'll ensure that the integrity … environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL … reporting packs ensuring information is available to be presented in line with timelines. Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities. Actively driving continuous service improvement in focused area and others. About You Experience of working in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Change and Configuration Analyst (5477)

Manchester, Lancashire, United Kingdom
Irwin Mitchell LLP
a member of our Recruitment and Onboarding team for more information. Your Role Working as a IT Change Analyst, you'll be responsible for providing the appropriate level of Service Assurance governance by assisting in the management of the day to day operational activities relating to Change Management and overall Governance. You'll ensure that the integrity … environment is protected, and any risks are understood and mitigated against. There will also be the opportunity to be involved and assisting the running and reporting on other ITIL Service Management processes such as Release, Asset Management, Incident, Request and Problem Management. What You'll Be Doing Working with the relevant ITIL process Managers to develop ITIL … reporting packs ensuring information is available to be presented in line with timelines. Holding reviews to evaluate unsuccessful activities, audit findings and agree any remediation activities. Actively driving continuous service improvement in focused area and others. About You Experience of working in an analytical role Experience of successfully dealing with all levels of internal stakeholders. A keen eye for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Boost Talent Ltd
rapidly growing charity. What Youll Do: Manage and enhance IT infrastructure, security, and user support. Lead IT projects from inception to completion, ensuring alignment with strategic goals. Oversee IT service providers, ensuring smooth operations and compliance with SLAs. Develop and implement IT processes, policies, and cybersecurity measures. Provide technical guidance to leadership and key stakeholders. Support IT needs for … a small IT team, fostering a culture of learning and innovation. Deliver IT training to enhance digital skills across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder … management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot Desirable: A relevant degree or equivalent industry experience. Experience working in a Microsoft environment. A full UK driving licence for regional travel. Yorkshire Cancer Research, are committed to creating an inclusive and supportive workplace. If you are passionate about More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Data Analyst IT Infrastructure & Optimisation

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Networker Global Limited
for IT services Strong attention to detail and ability to manage multiple priorities Excellent communication skills and a team-oriented mindset Desirable (Not Essential): Experience in FinOps, Technology Business Management (TBM), or IT Financial Management (ITFM) Exposure to tools like ApptioOne or similar IT cost management platforms Familiarity with ITIL or service management frameworks Background More ❯
Employment Type: Contract
Posted:

054 - Service Desk Analyst

Hursley, Hampshire, United Kingdom
Experis
Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage More ❯
Employment Type: Contract
Rate: GBP Annual
Posted:

054 - Service Desk Analyst

Winchester, Hampshire, Hursley, United Kingdom
Experis
Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage More ❯
Employment Type: Contract
Posted:

Service Delivery Manager

Leeds, Yorkshire, United Kingdom
Swarco Traffic Holding AG
SWARCO UK and Ireland SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in … Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Commercial and Procurement Management

Barnsley, United Kingdom
Hybrid / WFH Options
South Western Ambulance Service NHS Foundation Trust
DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology that … provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services include … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯
Employment Type: Permanent
Salary: £91342.00 - £105337.00 a year
Posted:

Head of Commercial and Procurement Management

Bristol, United Kingdom
Hybrid / WFH Options
South Western Ambulance Service NHS Foundation Trust
DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology that … provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services include … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯
Employment Type: Permanent
Salary: £91342.00 - £105337.00 a year
Posted:

Field Service Engineer

Sherborne, Dorset, South West, United Kingdom
Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯
Employment Type: Permanent, Work From Home
Posted:

Head of Taurus Delivery

Birmingham, United Kingdom
Birmingham Women's and Children's NHS Foundation Trust
in our digital transformation journey, enabling high-quality, safe, and efficient patient care through innovative digital solutions. As the Head of Epic EPR, you will lead the operational delivery, service management, and strategic development of the organisation's electronic patient record system Taurus. You'll ensure high availability, clinical alignment, secure functionality, and future-ready digital transformation aligned … Manage and coordinate the Taurus system resources to ensure the successful delivery of the EPR programme.o Develop and implement strategies for all aspects of the EPR programme, including configuration management and testingo Engage with business leads to support programme workstreams, ensuring alignment with agreed timelines and deliverables.o Proactively identify, assess, and manage risks and issues within the clinical systems … closing date forward, so please apply promptly to avoid disappointment. Person Specification Qualifications Essential Educated to master's level or equivalent advanced experience in the delivery of an EPR Management/leadership qualification or evidence of structured leadership training Evidence of personal and professional development Desirable Epic Certification or similar EPR Qualification. (Equivalent to a postgraduate qualification) Knowledge and More ❯
Employment Type: Permanent
Salary: £76965.00 - £88682.00 a year
Posted:

Senior Technical Programme Manager

London, South East, England, United Kingdom
Holland & Barrett International Limited
The successful candidate will play a critical leadership role in delivering complex technical programs and driving key cyber security initiatives, particularly in the areas of Authentication, Identity and Access Management (IdAM), and overall access governance.This role will collaborate closely with cyber security, engineering, and business stakeholders, ensuring the delivery of secure, modern platforms to replace legacy systems. Candidates based … with Cyber Security stakeholders to design and implement secure authentication mechanisms (e.g., MFA, SSO). Drive the rollout of identity governance solutions and ensure integration with enterprise-wide access management systems. Ensure all programs comply with security best practices, regulatory requirements (e.g., GDPR), and internal security policies. Oversee change management and stakeholder training related to new access control … mechanisms. Stakeholder Management Act as a key liaison between Cyber Security, Engineering, IT Service Management, and business units. Translate strategic cybersecurity objectives into clear technical requirements and roadmaps. Collaborate with the Retail Tech and Business Change teams to enable secure rollout of new store and enterprise features. Technical Execution Ensure agile delivery of high-quality, secure solutions More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Customer Service Team Lead

City, Cardiff, United Kingdom
Hybrid / WFH Options
Rise Technical Recruitment
Customer Service Team Lead Remote UK 35,000 - 40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your … the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. … ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 40,000 Annual
Posted:

Customer Service Team Lead

Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Rise Technical Recruitment Limited
Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your … the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. … ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will More ❯
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

IT Technician

Walsall, West Midlands, England, United Kingdom
Reed
telephony systems. Manage hardware deliveries, storage, and disposal in accordance with company procedures. Perform PC imaging, equipment repairs, and device recycling tasks. Maintain accurate records of incidents, assets, and service requests via the service management tool. Administer user accounts and security access using Microsoft Active Directory. Work with Microsoft Intune and basic PowerShell scripts (desirable). Travel … to other UK sites as required (full UK driving licence essential). Experience Experience in a service desk or IT support role. Strong working knowledge of Windows 11, Microsoft 365, and Active Directory. Good understanding of LAN/WAN, TCP/IP and general networking principles. Familiarity with mobile device management (Microsoft Intune preferred). A passion for … IT and willingness to learn and grow within the role. Organised, self-motivated, and able to manage workload independently or as part of a team. Excellent communication and customer service skills – both written and verbal. Network cabling knowledge would be a distinct advantage. If you are interested in the opportunity, please apply using the link provided. More ❯
Employment Type: Full-Time
Salary: £30,000 - £32,000 per annum, Inc benefits
Posted:

Senior Virtualization System Specialist

Blandford Forum, Dorset, United Kingdom
WeAreTechWomen
reliability and security. Participate in capacity planning, system upgrades, and lifecycle management. Document system configurations, procedures, and troubleshooting guides. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Utilize Jira Service Management and other ITSM tools to manage escalations, track issues, and document changes. Support in-house applications and ensure alignment with infrastructure … HPC environments is a plus. Experience with containerization (e.g., Docker, Kubernetes) in HPC or enterprise settings. Knowledge of monitoring tools (e.g., Zabbix). Exposure to ITIL practices and change management processes. Why work with us? Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual leave with future increases, complemented by a flexible buying and selling More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ServiceNow Project Manager/ SCRUM Master

Belfast, United Kingdom
Hybrid / WFH Options
Grant Thornton Ireland
in-class technologies that drive digital transformation. We are seeking a Project Manager/SCRUM Master to support the ServiceNow team in delivering enterprise-wide solutions that enhance IT service management, operations, and automation. This role will be instrumental in driving Agile delivery, coordinating cross-functional efforts, and ensuring that ServiceNow initiatives align with business priorities and enterprise … with external vendors and internal teams to align on dependencies and deliverables. Support M&A integration efforts by managing onboarding projects into the ServiceNow platform. Ensure compliance with change management, release governance, and documentation standards. Foster a culture of continuous improvement and knowledge sharing within the ServiceNow team. Support M&A integration efforts by onboarding new entities into the … ServiceNow ecosystem Skills and Attributes: Bachelor of Science (BS) in Information Systems, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT project management, with at least 3 years in an Agile/SCRUM Master role. Experience managing ServiceNow projects or working closely with ServiceNow development teams. Certified SCRUM Master (CSM), PMI-ACP More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Business Partner - Hybrid - £65k

Surrey, England, United Kingdom
Hybrid / WFH Options
Nigel Frank International
the business units within the group, with a particular focus on the Central Functions IT portfolio. This is a unique opportunity for a technology leader with strong stakeholder engagement, service management, and project delivery experience to shape the relationship between IT and operational teams. Reporting into senior IT leadership and working closely with the C-suite, the role … will ensure that IT services and projects deliver measurable value to the organisation. You'll also help define and deliver a service framework that aligns with business critically, strategic goals, and operational impact. Key Responsibilities Build trusted relationships across Central Functions and vertical teams such as Finance, HR and Pest Control. Act as a strategic advisor-translating business needs … into IT priorities and influencing road map decisions. Facilitate strategic engagement sessions with senior stakeholders and third-party partners. Monitor and review service performance to ensure continued relevance and value delivery. Serve as an escalation point for service issues, ensuring timely and effective resolution. Lead or support the delivery of IT and digital transformation projects-focusing on measurable More ❯
Employment Type: Full-Time
Salary: £65,000 per annum
Posted:

2nd Line Engineer (Service Desk Support)

Fareham, Hampshire, South East, United Kingdom
Anson Mccade
2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC or be eligible* We're looking for a 2nd Line … . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service desk support within a structured and well-supported environment. You'll be providing support to end users in a live, customer-facing training environment, working on ticketed support issues … imaging, installations, user management and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and maintain desktop images More ❯
Employment Type: Permanent
Posted:

Associate IT Director

London, South East, England, United Kingdom
Adecco
Months/potential to go perm Rate - £500 daily (inside IR35) Job Purpose The post holder will have a diverse background of technical application and infrastructure experience, demonstrated project management acumen and excellent vendor management skills, be an adept leader of people, plus have a superior, service-oriented approach to IT operations. This individual is also responsible … for delivering and developing future IT strategy, operational service management processes to ensure quality, efficiency, productivity, and agility goals are achieved. The Associate Director of IT & Digital Services will drive team integration to ensure that the team functions effectively and drives capacity building and training, knowledge transfer and information management. Key Responsibilities Your key responsibilities , although not exhaustive … supported and developed. Own, develop and deliver the IT Strategy; coordinate the activities of the team and direct the overall approach to resourcing. Be responsible for: set up and management of governance, reporting, systems and controls; owning the continuing refinement of the Strategy; maintaining an overview of, and strategic direction for people, finances and other resourcing; and for the More ❯
Employment Type: Contractor
Rate: £230 - £500 per day
Posted:

Customer Service Delivery Specialist

Basingstoke, Hampshire, United Kingdom
Hybrid / WFH Options
Sovereign Housing Association Limited
We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. We offer hybrid working at SNG, you'll need to be able to come in to the office regularly during your initial training. This is a full time permanent role where … we are offering a starting salary of £32,000 - £38,000 depending on experience. The role: The CSMC is our main point of contact. As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. The role will provide support in the delivery of customer choice/digital strategies. Ensuring … is an exciting journey to be part of as we enhance our omni-channel offering. What we are looking for: Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data to drive service improvements. Collaborative working with key stakeholders is key to providing a unified customer experience. Your additional skills More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
Netcompany UK Limited
the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description As our new colleague, you … triage, and monitoring of Netcompany's many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompanys Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that customers are never more than a … phone call or email away from high quality support and service. We provide 1st and 2nd level support, monitoring, and event management within many different tools including Azure, AWS, ServiceNow, New Relic and many more. Youll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. More ❯
Employment Type: Permanent
Posted:

36320662 - Technical Support Engineer

London, South East, England, United Kingdom
Career Moves Group
Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting … creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯
Employment Type: Temporary
Salary: £163 per day
Posted:

IT Manager - Bradford

Bradford, West Yorkshire, England, United Kingdom
Circle Recruitment
Hybrid Keywords - IT Manager, IT Support Manager, IT Services Manager A global brand based in Bradford is looking for an experienced IT Manager to lead IT operations, infrastructure, and service delivery across their UK region. This is a hands-on leadership role where you'll set strategy, oversee service desk operations, manage IT projects, and ensure our systems … Working closely with senior stakeholders and global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small … team covering IT infrastructure and service desk support. (Windows, Azure, Office 365) Aligning IT systems with business needs, ensuring reliability and security. Driving improvements in IT service delivery and processes. Managing IT projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
Posted:

IT Support Technician

Ipswich, Suffolk, England, United Kingdom
Agilis Search
Technician to join our client’s growing team in Ipswich on a permanent basis. You will be the first point of contact for IT-related queries, providing exceptional customer service and ensuring efficient resolution of technical issues. Working within a Microsoft Azure and Office 365 environment, you will manage support tickets, troubleshoot hardware and software issues, and escalate complex … Azure, Office 365, and Windows-based environments. Troubleshoot and resolve hardware, software, and network issues. Escalate complex issues to 3rd line support engineers as required. Assist in user account management, including password resets, permissions, and security updates. Deliver outstanding customer service, ensuring users are kept informed throughout the support process. Maintain accurate documentation of incidents, solutions, and IT … Previous experience in a 1st and 2nd Line IT Support or similar role. Proficiency with Microsoft Azure, Office 365, and Windows operating systems. Experience with ticketing systems and IT service management (ITSM) tools. Understanding of basic networking principles (DNS, DHCP, VPN, etc.). Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills with the More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:
Service Management
the UK excluding London
10th Percentile
£29,750
25th Percentile
£32,110
Median
£45,000
75th Percentile
£58,750
90th Percentile
£71,000