251 to 275 of 386 Service Management Jobs in the UK excluding London

provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an … of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage … work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided More ❯

provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an … of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage … work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided More ❯

responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines … an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

run a variety of applications including Oracle databases, Weblogic, Apache and Tomcat. You will have a strong background in systems administration with skills covering: Solaris and Red Hat server management VMware vCenter Server up to version 8.0 Storage management experience with Pure, Netapp and Nimble would be advantageous Experience of ldap technologies Web and application servers - mainly Apache … undertaking research and development as required. Liaise closely with colleagues within the IT department and with third party suppliers to make the best use of available resources and optimise service delivery ensuring two-way communication and understanding of technical issues. The SBU works within an ITIL service management framework. The IM & T Technical Specialist should be educated … applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader , it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments , please contact the Recruitment Team on Further Information For an informal discussion on the More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement click apply for More ❯

the project team effectively, through planning, allocation, and reporting of work in order to ensure the successful delivery of the project/plan. Communicate project progress to the LoB Management team Board to provide input into strategic direction for long-term plans. Ensure appropriate adherence to LCM. Accountable for delivering on financial commitments. Ownership for the delivery and performance … of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers or equivalent (AcostE, MAPM, PMI, Association of Proposal Management Professionals … . PMP or equivalent project management qualification. More ❯

high-quality customer focused support to all staff in relation to the services provided by Information Technology. Main responsibilities include: Liaise with third party (University of Gloucestershire) in the management of e-learning platform Support operational teams by growing the use of digital e-learning platform for patients Keeping on top of digital enquires and requests for guidance via … with users to arrange support sessions for Digital Instructors Send relevant follow up guidance Phone cover for Digital general queries Typing up of documentation and notes where required IT Service Desk support (where required) On-site support (where required) System management e.g., Moodle Support the creation of e-Learning content The qualification, training & experience requirements for the role … of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy More ❯

Integration Verification Validation and Testing; through to Sustainment; Disposal and Replacement. With staff that are active members of INCOSE, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant, you'll be expected to … recommendations to solve technical problems. Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence and Non-Defence industry Responsibilities will include … specific architecture – use of architecture frameworks such as TOGAF, NAF, or equivalent. Requirements Engineering and use of related tools, such as IBM DOORS, Dimensions RM, or equivalent. Creation and management of Capability and Technology roadmaps. Stakeholder Management, including workshop facilitation. Understanding and use of Service Management practices such as ITIL or eTOM. Either hold professional registration More ❯

and features (especially AD DS, DNS, and GPO) Configuring secure remote access and privileged accounts Role-based access control (RBAC) and least privilege principles Integrating with Active Directory Managing service accounts and credential rotation policies Troubleshooting authentication and network connectivity issues How to onboard Windows accounts and configure CyberArk safes (nice to have) Understanding of privileged access management (PAM) concepts PowerShell scripting for onboarding, policy enforcement, and reporting Assist with design and build of RBAC infrastructure Knowledge of SericeNow service management system (incident and change management) Banking/Financial Services experience is a strong advantage Please feel free to contact myself – Daisy Nguyen at Gibbs Consulting/Atrium UK for a confidential chat to More ❯

and features (especially AD DS, DNS, and GPO) Configuring secure remote access and privileged accounts Role-based access control (RBAC) and least privilege principles Integrating with Active Directory Managing service accounts and credential rotation policies Troubleshooting authentication and network connectivity issues How to onboard Windows accounts and configure CyberArk safes (nice to have) Understanding of privileged access management (PAM) concepts PowerShell scripting for onboarding, policy enforcement, and reporting Assist with design and build of RBAC infrastructure Knowledge of SericeNow service management system (incident and change management) Banking/Financial Services experience is a strong advantage Please feel free to contact myself – Daisy Nguyen at Gibbs Consulting/Atrium UK for a confidential chat to More ❯

Support Technician Gibbs Consulting is looking for an accomplished Service Desk Support Technician to work onsite 5 days a week and provide reliable, efficient, and effective IT support with a focus on customers based in the EMENA (Europe, Middle East, and North Africa) Region. • Provide customer support and perform service desk incident management. • Track and assign open incidents … collaborating with other service desk colleagues regionally to resolve outstanding incidents. • Actively use IT Service Management (ITSM) software and asset tracking applications. • Provide troubleshooting services for desktops, laptops, printers, and software. • Evaluate new software and hardware solutions. Install and test new software. • Inventory all software and hardware, ensuring the inventory is updated at all times. • Administer Microsoft … ensure the correct courses are made available. 5 days per week onsite required Essential: • Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers. • Time Management: Uses time effectively and efficiently; concentrates efforts on more important priorities. • Dealing with Ambiguity: Can effectively cope with change; isn't upset when things are up in the air More ❯

arrays, administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. Youll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How youll support us Youll provide dependable third-line support, diagnosing and resolving issues across servers, storage, and backup … data and maintain business continuity. Youll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. Youll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line … vCenter) Hands-on expertise with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing automation or More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. You’ll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How you’ll support us You’ll provide dependable third-line support, diagnosing and resolving issues across servers, storage … maintain business continuity. You’ll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. You’ll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line … Hands-on expertise with HP storage platforms (e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replication for backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing automation or More ❯

in ensuring the provision of a high quality and cost-effective Switchboard Service. Responsible for the smooth and efficientrunning of all aspects of Switchboard Services including staff and incident management, as well as supporting the Switchboard systemsin accordance with Health Board and departmental telephony standards and procedures.o Work closely with the Head of Digital Business & Engagement and Digital Services … where necessary,and acting with tact and diplomacy when dealing with sensitive or contentious issues. Main duties of the job Produce regular reports both for Digital Services and relevant management teams and committees, including Infographics, statisticalinformation, graphics and templates. Provide assistance to users to enable them to make the most effective use of digital systems and equipment and to … Co-ordinate and manage staff which will include; managing sickness absence; recruitment & selection; induction training; deliveringtraining to staff in the workplace; undertaking PADR's for staff under their line management, monitoring KPI's and dealing with anycompetency issues within the team. Be involved in and manage the introduction of new telephony systems, paging and other systems as required About More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful … completion of Management/Security Vetting security clearance. To apply or find out more, please submit your CV and a cover letter today More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful … completion of Management/Security Vetting security clearance. To apply or find out more, please submit your CV and a cover letter today More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the … education sector. Reporting to the Directors, your responsibilities as IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major … Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. More ❯

help design, implement and operate IT projects. Mentor and support junior members within the team. Main Activities and Responsibilities: Design and implementation of network-based IT solutions. Provisioning and management of Yodel’s datacentres. Installation and maintenance of branch office infrastructure. Definition of project work, including documentation and reported of project status. Installation, upkeep and maintenance of network cabinets … and cabling. Configuration changes on networking equipment working within existing change processes. Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise. Independent resolution or escalation of all faults, liaising with third parties where necessary. To answer and resolve any support requests escalated to third-line level. Ensuring backups of all … capable of working without supervision. May, however, supervise the work of others. Inform technical stakeholders or project teams of any changes to systems or processes. Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication. Liaise with third party suppliers for solution implementation and ongoing support. Provide advice, support More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

high availability, scalability, and performance. • Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. • Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. • Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. • Ensure all systems and environments comply with internal policies, controls, and … Strong ability to manage multiple priorities, meet SLAs, and maintain excellent communication with stakeholders • Proactive approach to keeping up with emerging technology trends and industry developments Desirable: • Understanding of Service Management disciplines, ideally aligned with the ITIL framework • Proven ability to build strong relationships with internal and external stakeholders • Experience working alongside software development teams, supporting best practice More ❯

Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to More ❯

in ensuring the provision of a high quality and cost-effective Switchboard Service. Responsible for the smooth and efficientrunning of all aspects of Switchboard Services including staff and incident management, as well as supporting the Switchboard systems in accordance with Health Board and departmental telephony standards and procedures.o Work closely with the Head of Digital Business & Engagement and Digital … maintained where necessaryand acting with tact and diplomacy when dealing with sensitive or contentious issues. Main duties of the job Produce regular reports both for Digital Services and relevant management teams and committees, including Infographics, statisticalinformation, graphics and templates. Provide assistance to users to enable them to make the most effective use of digital systems and equipment and to … Co-ordinate and manage staff which will include; managing sickness absence; recruitment & selection; induction training; deliveringtraining to staff in the workplace; undertaking PADR's for staff under their line management, monitoring KPI's and dealing with anycompetency issues within the team. Be involved in and manage the introduction of new telephony systems, paging and other systems as required. About More ❯

core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You’ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team. What’s on offer: Full-time office-based role with a supportive, growth … looking for: Experience managing middleware or integration platforms and APIs, with understanding of payloads, authentication, and data flows Hands-on experience with Azure DevOps for ticket, sprint, and release management Knowledge of Microsoft Business Central or Dynamics applications, Microsoft 365, and Excel (lookups, pivot tables, data analysis) Understanding of service management principles (incident, problem, change control) Analytical More ❯