251 to 275 of 433 Service Management Jobs in the UK excluding London

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT Background in More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT Background in More ❯

to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk … correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ADMINISTRATORS: Minimum 1yrs experience within a busy IT Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills Strong More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

Life on the team As a ServiceNow Solution Architect with a specialism in Strategic Portfolio Management (SPM), you will be responsible for designing and delivering scalable, enterprise-grade solutions that align with customer transformation goals. You will lead architectural governance, provide strategic direction, and ensure the integrity and value of ServiceNow SPM implementations across diverse industries. This role requires … of ServiceNow SPM solutions, ensuring alignment with enterprise architecture and customer strategy. Translate complex business requirements into scalable and sustainable ServiceNow solutions, particularly across Demand, Project, Resource, and Financial Management modules. Provide architectural oversight and governance across multiple workstreams, ensuring adherence to best practices and platform standards. Collaborate with stakeholders including business sponsors, product owners, developers, and delivery teams … Architect, with a strong focus on SPM implementations. An understanding of how SPM integrates and interacts with other components of the platform, especially Enterprise Architecture (EA) and Integrated Risk Management (IRM). Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) preferred though equivalent experience or demonstratable skills are also valued. Deep understanding of the Now Platform and More ❯

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? 🌱🌍 At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. ♻️ The Team Leader – Operations (TL Ops) manages and develops the … activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing lifecycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The TL Ops drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. … Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. Collaborate regionally to standardize processes and improve efficiency. Represent OPS in local and customer workshops. Lead, coach, and develop team members More ❯

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? 🌱🌍 At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. ♻️ The Team Leader – Operations (TL Ops) manages and develops the … activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing lifecycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The TL Ops drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. … Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. Collaborate regionally to standardize processes and improve efficiency. Represent OPS in local and customer workshops. Lead, coach, and develop team members More ❯

Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards … name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to … deliver exceptional client services. This role is critical in maintaining business continuity by providing first-line technical support, incident management, and problem resolution while upholding the highest standards of information security that our clients expect. Technical Support & Incident Management Provide technical support via phone, email, and ticketing systems for hardware, software, and network issues Triage and prioritise incoming More ❯

FinOps team for specific ideas and tactics Gathering of functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports. Collaborate with ITID Business Managers on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives. Requirements: Two or more years working within or leading FinOps teams … covering either Public Cloud, hybrid or on-Prem cost management and cost optimisation. Experience with at least one of the following on-prem FinOps techniques: software license optimisation, hardware decommissioning, storage optimisation, application decommissioning, on-prem compute optimisation. Ability to work efficiently and effectively with multiple levels of management and staff across the organization Experience and understanding of … working in a Technology organisation that recharges its costs through to consumer organisations (known as Technology Business Management or TBM). Experience of working in IT infrastructure domains including data centres, network/communications, server utilization, virtual environments, storage, and application development Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations More ❯

new company You'll be joining a forward-thinking organisation with a national footprint and a user base exceeding 2,000 people. With ambitious plans for IT transformation and service excellence, this is a fantastic opportunity to be part of a dynamic and evolving team. The organisation is investing in its IT Support function and is looking for a … Your new role As IT Support Manager, you will lead a team of IT support professionals, overseeing all aspects of technical and end-user support. Reporting to the IT Service Operations Manager, you'll manage service desk operations, drive continual improvement, and ensure high-quality support across the organisation. You'll play a key role in shaping the … day operations. What you'll need to succeed To succeed in this role, you'll need: Proven experience managing a geographically dispersed IT support team Strong understanding of IT Service Management frameworks (e.g. ITIL) Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support Experience with ITSM tools, ideally Halo ITSM Excellent leadership, communication, and More ❯

queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with … internal teams Handle escalations and arrange renewal meetings Maintain detailed client records Data & Reporting (25%) Compile reports, metrics, and graphical data Track service levels, financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews and create client reports Monitor and report on SLAs Promote best practices in service management Continuous Improvement … Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile 1–2 years in customer service or sales (preferably in IT) Proficiency in Microsoft Office Suite Excellent communication, organisation, and time management Ability to manage multiple priorities in a fast-paced environment Strong interpersonal skills and More ❯

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

a hybrid role based in their Guildford office. We offer extensive training, including online, classroom, and in-house courses, leading to nationally recognized qualifications in areas such as Project Management, Agile methodologies, Business Analysis, IT Service Management, Cyber Security, and Technology Procurement. Responsibilities Providing technical assurance that proposed solutions are fit for purpose. Developing new architectures to … mitigate risks posed by emerging technologies and business practices. Advising clients on information assurance, architectural issues, and risks. Supporting the development of Risk Management Accreditation Document Sets (RMADS). Scoping security testing activities, explaining findings, and recommending remedial actions to stakeholders. Investigating security incidents. Promoting security awareness within project teams and the organization. Candidate requirements: HMG Security Policy Framework More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines … an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

and developing the necessary components to make pensions dashboards possible. In this role you will be responsible for the following; Responsible for the PDP ecosystem agile ITchange and release management processes, ensuring that suppliers, colleagues and industry adhere to these processes at all times. Seek opportunities for continuous process improvement. Work closely with the Money Helper Pensions Dashboard teams … for the business and adherence to company policies. Experience of managing suppliers to ensure they meet business needs and performance targets. Demonstrate broad industry experience in change and release management and can improve change management processes towards full maturity. Ability to work collaboratively in a group with internal and external parties, actively networking with others. Adapt feedback to … in order to identify root cause and resolutions. Experience of owning an issue until a new owner has been found or the problem has been mitigated or resolved. ITIL service management qualification or equivalent qualification. Strong organisational & communication skills with the ability to meet both specific and unexpected deadlines. Excellent judgment and the confidence to proactively identity and More ❯

Latham's Global Technology team. This role will be responsible for analysing, implementing, and optimising automation, chat bot, Artificial Intelligence (AI), including GenAI, and other modern solutions, to enhance Service Delivery, streamline workflows, and improve operational efficiency, while identifying and implementing enhancements to services and tools that leverage AI within the Customer Support and IT Service Management … schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine … learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned systems to ensure the More ❯

working – 3 days onsite, 2 days from home per week Salary up to £35,000 plus a competitive benefits package Key focus: Supporting the Head of IT in procurement management, vendor relations, and IT asset tracking Core Responsibilities: Procurement Management: Sourcing and purchasing IT equipment and services, managing contracts, and delivering cost-effective solutions Vendor Relations: Building and … maintaining strong relationships with suppliers, including negotiating pricing and terms IT Asset Management: Assisting with hardware and software asset tracking to ensure efficient use of resources Budget Oversight: Monitoring and managing the IT procurement budget, aligning spend with organisational goals Compliance: Ensuring all procurement activities follow internal policies and industry regulations Collaboration: Working closely with IT and finance teams … to align procurement activity with business needs Benefits Include: 25 days holiday (plus bank holidays), increasing with service Private healthcare (post-probation) Pension scheme and profit share bonus Life assurance and enhanced parental leave Subsidised gym membership Flexible electric car scheme Agile working and "Dress for Your Day" policy Who They’re Looking For: A solid understanding of IT More ❯

unified operational view of the technical estate and ensures robust 24/7/365 support and recovery. You will help deliver a forward-thinking approach to technical estate management, leveraging the latest technologies, methodologies, and service management best practices. The team is committed to developing intelligent solutions for real-time monitoring, automation, and service industrialisation. … that the right actions are taken to investigate, resolve and anticipate problems, coordinating teams to investigate problems, implement solutions and establish preventative measures. Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that engineers adhere to this. Managing resources to ensure that the systems integration function works effectively. Defining and helping shape engineering best … on future technology changes and innovations and define best practice for improvements. Exceptional pension : Employer contribution of 28.97%. Generous leave : 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday. Flexible working : Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum More ❯

LINUX Engineer (Service Support) Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000 Location: Stevenage - full-time on-site Clearance: DV Cleared or DV Clearable. Initially SC Cleared The Company: You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training … resolve issues to maintain system operational states within SLA and KPI targets. Document processes for first-time fixes and quick resolutions. Monitor system status and report issues promptly to service management and relevant teams. Maintain high customer satisfaction by understanding and meeting customer needs within your support role. Provide server and application support, utilizing automation, creating build images … instructions, and configuring Linux servers. Strong scripting skills are required. Mentor and train junior team members to enhance team knowledge and skills. Contribute to other tasks as directed by Service Delivery Managers and participate in new work initiatives. This role requires security clearance to a high level; please visit National security vetting: clearance levels - GOV.UK () . Your Skills: Knowledge More ❯

Office based in Central London Tremendously generous benefits including 30 days holiday 09:30-17:30 working hours This firm leverages the best IT professionals to deliver world-class service, from applications and infrastructure to around the clock user service and support, focusing on operational excellence, reliability, security, and value. Technical Support Specialist Key Responsibilities: Provide deskside, remote … and regional second-line IT support to firm personnel, ensuring timely resolution of hardware, software, and communication issues Log and manage incidents and service requests in the firm’s service management system, escalating recurring issues and problems as needed Install, test, and deploy software and hardware in line with firm standards, including PC imaging Administer the IT More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that require … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/ More ❯