251 to 275 of 486 Service Management Jobs in the UK excluding London

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

delivery, platform engineering and the migration and modernisation of Operating Company technology estates. It works in partnership with Enterprise Architecture, Cyber Security, Product Engineering, Service Delivery and the FinOps Lead to define standards, manage risk and optimise cloud run costs. A key part of the role is ownership … strategic engagement with Cloud Service Providers, Managed Service Partners, systems integrators and specialist third-party partners, ensuring that services, roadmaps, commercials and operational performance support Group priorities and deliver measurable value. What You Will Be Doing Define and own the Group cloud strategy, operating model and roadmaps across ...

expertise across its Housing Enterprise systems. Working within a hybrid environment, you will support key operational initiatives, reporting solutions and system enhancements while ensuring service continuity during a busy six-month period. Client Details Michael Page is proud to be partnered with a well-established property organisation committed … ambitious programme of operational and digital improvement, they are investing in their enterprise applications to support key priorities including customer projects, rent increases, service charge management and income collection analytics. Description As the Senior SQL Technical Systems Engineer, you will play a pivotal role in supporting and enhancing ...

expertise across its Housing Enterprise systems. Working within a hybrid environment, you will support key operational initiatives, reporting solutions and system enhancements while ensuring service continuity during a busy six-month period. Client Details Michael Page is proud to be partnered with a well-established property organisation committed … ambitious programme of operational and digital improvement, they are investing in their enterprise applications to support key priorities including customer projects, rent increases, service charge management and income collection analytics. Description As the Senior SQL Technical Systems Engineer, you will play a pivotal role in supporting and enhancing ...

innovation. Reporting to the COO, you will take ownership of a global function of approximately 60 professionals across the UK and Malaysia, bringing together Service Desk, NOC, SOC, Field Engineering and Internal Systems teams under a unified, scalable and high-performing operating model. The Opportunity As Head of Managed … Services, you will drive the strategy, performance and evolution of a complex managed services organisation supporting clients in highly regulated and service-critical sectors. You will be responsible for delivering exceptional customer experiences while improving operational efficiency, scalability and profitability through automation, AI and standardisation. Working closely with senior ...

Asset & Procurement teams.Through hands-on experience, training and mentoring, you will build your technical knowledge whilst providing advice, guidance and outstanding customer service to users across the Trust.The role focuses on delivering a positive customer experience, developing problem-solving skills, and contributing to the effective delivery of IT services … reassurance to users, helping them to make effective use of technology and digital services.Develop knowledge and confidence in supporting hardware, software and digital service requests whilst working closely with colleagues across Digital Services. Ensure all contacts received through telephone, face-to-face, self-service, email or other support ...

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … best possible journey Maintain and distribute software packages Run necessary actions in-line with security processes Client device builds using automated solutions and patch management Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement to enhance team practices and maintain high-quality solutions. ...

reporting needs are understood and documented. Using federated data sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third … scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics ...

obligations. The Transition Process Consultant is responsible for designing and establishing the transition processes, governance frameworks, and workflows required across infrastructure, platforms, networking, and service management. Key Responsibilities Process design and governance: Define, document and implement end-to-end service transition processes aligned with ITIL 4 and tailored … govern the replacement of incumbent suppliers by our client. Transition lifecycle management: Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to our client's business-as-usual operations. Cross-tower integration workflows: Define process links and dependencies ...

clients, ensuring their IT infrastructure and systems remain fully operational. This role involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the 2nd Line Team Leader, your responsibilities will include a mix of proactive monitoring … ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident trends ...

Transition Process Consultant is responsible for designing and establishing the transition processes, governance frameworks, and workflows required across infrastructure, platforms, networking, and service management. \n Key Responsibilities \n \n \n Process design and governance: Define, document and implement end-to-end service transition processes aligned with ITIL … tailored to govern the replacement of incumbent suppliers by our client. \n Transition lifecycle management: Manage the transition from strategy and build through service validation and operational acceptance testing (OAT), followed by formal handover to our client's business-as-usual operations. \n Cross-tower integration workflows: Define ...

Service Desk Team Leader Location: Cambridge (hybrid working available) Salary: Up to £45,000 Contract: Full time, permanent We're partnering with one of Cambridge's most established and innovative technology organisations, who are looking for a proactive and people-focused IT Service Desk Team Leader to join … take that next step in your career, this could be the perfect opportunity. Key Responsibilities Lead, support and develop a team of five IT Service Desk professionals Provide hands-on technical support and act as an escalation point for complex IT issues Manage and prioritise support tickets, ensuring service ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

deliver scalable solutions using Microsoft Azure and related technologies. This role offers the chance to contribute to the development of an "Automation as a Service" capability while ensuring all solutions are secure, compliant, and aligned with best practice standards. Key Responsibilities Identify, analyse, prioritise, and implement service … Function Apps. Design and deliver integrations across multiple business systems to support end-to-end automation. Ensure solutions meet security, compliance, and risk management requirements. Embed security controls and governance standards throughout automation implementations. Participate in peer reviews, defect resolution, technical inspections, and continuous improvement initiatives. Maintain configuration management ...

contract We are supporting a leading international financial services organisation seeking an experienced CyberArk PAM Support Engineer (L2) to join its Identity and Access Management (IAM) Operations team. This is a hands-on technical support position focused on maintaining, troubleshooting and improving an enterprise CyberArk Privileged Access Management … ensuring the stability and security of critical PAM services. Key Responsibilities Provide second-line (L2) technical support for the CyberArk PAM platform, ensuring service availability, stability and security. Investigate, troubleshoot and resolve incidents involving CyberArk components, including PVWA, CPM, PSM and Vault. Diagnose password rotation failures, reconciliation issues, privileged ...

annum Job Type: Full-time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role … crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience. Day-to-day of the role: Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation. Schedule field service visits in accordance with customer SLAs ...

line IT support and incident resolution. Advanced knowledge of Microsoft Windows desktop, server and enterprise infrastructure. Strong Active Directory and identity and access management skills. Experience administering VMware virtualisation and Citrix environments. Strong Cisco networking knowledge across LAN, WAN, wireless, switching and routing. Experience supporting SQL databases and enterprise … applications. Knowledge of NetApp storage, backup solutions and disaster recovery. An understanding of cyber security, vulnerability management and IT compliance, including TISAX. PowerShell scripting and automation experience. Knowledge of ITIL-based service management and change, incident and asset management processes. Experience working in warehousing, logistics, manufacturing ...

Support & Operations Technician Location: Greatham, Teesside, with travel to Stockton and Wynyard Contract: Permanent Sector: IT/Manufacturing/Industrial Operations Wolviston Management Services are recruiting for an IT Support & Operations Technician to join Tioxide’s IT team, supporting users, systems and technology across its Greatham, Stockton and Wynyard … across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party ...

Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence … when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the delivery of first and second-line IT support for a diverse user base. ...

/visual support Supporting meeting rooms, Microsoft Teams equipment, displays, and screens Managing local data room access, audits, and operational standards Updating and managing service requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management Supporting a business operation that … alongside the wider IT team What We're Looking For The ideal candidate will have: Experience within a Desktop Support, IT Support, or Service Desk environment Strong knowledge of Microsoft 365 applications and troubleshooting Experience working with mobile devices, printers, scanners, and end-user hardware Excellent problem-solving ...

tools. Alongside resolving technical issues, you'll help maintain and improve the systems and services that underpin learning, teaching and business operations, contributing to service enhancements and technology initiatives across our campuses. What You'll Do: Provide responsive onsite and remote technology support to colleagues and students across BIMM … University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. ...

tools. Alongside resolving technical issues, you'll help maintain and improve the systems and services that underpin learning, teaching and business operations, contributing to service enhancements and technology initiatives across our campuses. What You'll Do: Provide responsive onsite and remote technology support to colleagues and students across BIMM … University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. ...

testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues. Desirable Experience of healthcare environments Proven experience in the development of computer … technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis Disclosure and Barring Service Check This post is subject ...

their team! This is an exciting opportunity for a talented individual who thrives in fast-paced environments and is passionate about delivering exceptional IT service management. Primary Function The IT Incident Executive will work closely with the IT Incident Manager to oversee and coordinate responses to unplanned disruptions … operational services. The main objective? Restoring normal service operations as quickly as possible while minimising any adverse impact on business and client operations. Key Responsibilities Incident Leadership and Resolution Incident Ownership: Support the ownership and drive the resolution of High Priority and Major Incidents, ensuring containment and resolution within ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...