251 to 275 of 507 Service Management Jobs in the UK excluding London

Service Desk Analyst - NHS Location: Norwich - Hybrid Working Contract: Initially 3-6 months Day Rate: £110 per day IR35: Inside IR35 Hours: 37.5 hours per week, Monday-Friday Shifts: Between 08:00-18:00 Start: ASAP We are recruiting for an experienced IT Service Desk Analyst to join … organisation. The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries. Key Responsibilities Provide first-line technical support for hardware, software, application and network incidents. Log, classify, prioritise and manage incidents ...

seeking someone who enjoys bringing clarity to complexity and thrives in a fast‐paced technology environment. You'll combine strong delivery management skills with enough technical knowledge to provide effective oversight and support to a specialist team, and bring: Proven experience in delivery management, project coordination or operational … validate technical solutions, changes or implementation plans. Strong organisational and planning skills, with experience managing workload, resource allocation and delivery schedules. Experience using delivery management tools such as Azure DevOps, Jira or similar platforms. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across ...

seeking someone who enjoys bringing clarity to complexity and thrives in a fast‐paced technology environment. You'll combine strong delivery management skills with enough technical knowledge to provide effective oversight and support to a specialist team, and bring: Proven experience in delivery management, project coordination or operational … validate technical solutions, changes or implementation plans. Strong organisational and planning skills, with experience managing workload, resource allocation and delivery schedules. Experience using delivery management tools such as Azure DevOps, Jira or similar platforms. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across ...

site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers … ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. ...

Boundary Service Lead Location: Near Farnborough (5 Days Onsite) Security Clearance: Current DV Clearance Essential Overview We're looking for an experienced Boundary Service Lead to oversee the delivery, operation and continuous improvement of network boundary security services within a highly secure environment. This role combines operational leadership … service management and technical oversight across critical boundary security technologies, ensuring the availability, security and resilience of key network services. Key Responsibilities Lead the delivery of secure network boundary services and operations. Manage security monitoring, incident response and service performance. Oversee boundary security technologies including firewalls ...

Skills from the following roles (or similar) can transfer well into this position: Network Change Coordinator or Planner Junior Network Engineer/Network Technician Service Delivery or Service Management Analyst Service Desk Analyst Incident Analyst Network or IT Field Engineer 1st Line NOC Analyst/Engineer ...

customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure … stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online ...

customer environments across cloud, infrastructure, and modern workplace services. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable … well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide third-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive ...

Role Title: Service Sustainability Programme (SSP) Lead Duration: TBC Location: Sheffield. Hybrid, 3 days per week onsite Rate: up to £508.76 p/d Umbrella inside IR35 Role purpose/summary Lead the Service Sustainability Programme for a defined technology/service portfolio to improve stability, resilience … Benefits realization: track measurable outcomes (reduced severity-1/2 incidents, improved availability, reduced vulnerability ageing, improved DR compliance, reduced technical debt). Stakeholder management: influence senior stakeholders to align priorities, secure funding/resources, and remove blockers. Deliverables (typical outputs) SSP portfolio roadmap and prioritized remediation backlog Service ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping... WKCL1_UKTJ ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

Technical Service Delivery Manager Location: London or Birmingham Hybrid working availabl e We are working with a leading global organisation to recruit a Technical Service Delivery Manager to join their technology function. This is an ideal opportunity for someone with a strong technical infrastructure background who is looking … move into a more service-delivery- and stakeholder-focused role while remaining technically credible. You will work closely with internal stakeholders, strategic technology partners and MSPs, ensuring infrastructure services are delivered effectively, securely and to agreed standards. You'll ideally have: Proven experience working within an outsourced, managed-service ...

people. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What … tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions ...

Vulnerability Management Consultant - Location: Inverness or Preston, 5 days onsite - £500-568 per day depending upon experience Duration: 31/03/2027 This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. … obtain Security Clearance More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across ...

handover. Working with stakeholders across the organisation to understand operational requirements and translate them into effective technology solutions. Managing third-party technology suppliers and service providers , ensuring strong performance, value for money and contractual compliance. Ensuring suppliers and solutions operate in accordance with appropriate security and governance standards . … Taking responsibility for major incident management , coordinating technical teams and suppliers to minimise disruption to users. Supporting disaster recovery, resilience and business continuity planning across the technology estate. Overseeing vulnerability management and supporting the wider organisation's approach to information and cyber security . Identifying opportunities to modernise ...

data capabilities, governance, and infrastructure, helping to turn data into a strategic advantage for the organisation.This role requires exceptional programme leadership, strategic thinking, stakeholder management, and delivery expertise. You will be a champion of programme and project management best practice, with the ability to drive high-performing teams … exemplary ways of working. Line management responsibilities may also form part of the role. This role has end-to-end accountability for a portfolio of approximately 10 major data initiatives, spanning data platform transformation, data governance, analytics enablement, customer insight capabilities, regulatory and corporation reporting, operational data management ...

firm's network, infrastructure, and hybrid server environment. Oversee IT budgets, forecasting, and cost management. Lead disaster recovery, business continuity, backup, and risk management processes. Implement and maintain effective cyber security, network security, and data protection measures. Maintain the firm's Cyber Essentials Plus (CE+) accreditation. Provide and oversee … operational support. Experience within a legal or professional services environment would be highly advantageous, as would experience with the Partner for Windows (P4W) case management system. You must also have proven experience managing and preparing organisations for Cyber Essentials and Cyber Essentials Plus (CE+) audits . Essential Experience & Skills ...

Equivalent qualification and significant recent and relevant specialist Financial Systems experience, as supported by experience in Financial Accounting/Governance, Financial Services Costing and Management Accounting functions. Prince 2 qualification or significant successful and demonstrable project management experience. European Computer Driving Licence (or equivalent) Desirable Relevant Postgraduate Qualification … Sigma Qualification Experience Essential Sufficient relevant Financial System strategic management experience, including new functionality evaluation and experience of major change management and business process improvement delivery. Extensive relevant Financial System management & operational planning experience. Extensive experience in a complex, high volume, financial transactional environment using an integrated ...

support function Rochdale Boroughwide Housing is looking for an experienced and customer-focusedIT Support Managerto lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity for a hands-on IT professional who combines strong technical knowledge with a passion for service excellence … when it best meets business and personal needs. What you'll be doing as our IT Support Manager Leading and developing the IT Service Desk team to deliver a professional and responsive support service. Managing the delivery of first and second-line IT support for a diverse user base. ...

looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day. About The Role This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. … will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What You Will Be Doing Lead multi-disciplinary support teams, building ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Technical point of contact for complex applications, interfacing to both Client and customer stakeholders. Gain an understanding of the complete architecture … storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

storage, networking and database technologies, liaising with counterparts from all those technical areas. Responsible for compliance with all required security policies. Responsible for patch management strategy across the full stack. Responsible for Upgrade management across the full stack. Assisting with incident and problem management, playing a proactive … role in root cause analysis and management of remediation activities. Management of future roadmaps in line with customer business requirements. Your skills and experience Extensive experience across End User, Workplace and Collabration environments. Extensive experience of Windows Enterprise environments and associated tooling. Extensive experience in Windows Operating Systems ...

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

aerospace and defence programme. This is an exciting opportunity to play a key role in enabling advanced engineering environments that support concept development, configuration management, aerodynamic analysis, flight dynamics, and digital engineering transformation. You will work across complex stakeholder groups, suppliers, and engineering teams to deliver integrated digital solutions … that improve collaboration, traceability, and programme performance. Essential Experience & Qualifications Project or Programme Management certification (Prince2, APM, or equivalent) or significant delivery management experience. ITIL or equivalent Service Management experience. You will ideally possess experience and understanding across: Digital engineering principles and practices. CAD and configuration ...