276 to 300 of 433 Service Management Jobs in the UK excluding London

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that require … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/ More ❯

About Beeks Beeks Group is a leading managed cloud provider exclusively within financial markets. Our Infrastructure-as-a-Service model is optimised for low-latency private cloud compute, connectivity and analytics, providing the flexibility to deploy and connect to exchanges, trading venues and public cloud for a true hybrid cloud experience. Founded in 2011, Beeks Group is listed on … gym with weekly circuit training, a personal trainer and yoga classes as well as the Beeks Bar or weekly masseuse to help you unwind! Key Responsibilities Team Leadership & People Management Lead, coach, and develop a team of NOC Engineers working in a 24/7 shift rota. Manage workforce planning, shift scheduling, and coverage to ensure around-the-clock … and ongoing development of team members. Conduct regular performance reviews, 1:1s, and goal setting aligned with business priorities. Foster a high-performance, collaborative, and learning-oriented culture. Operational Management Own the NOC function, ensuring all network and system alerts, incidents, and service requests are triaged and resolved promptly. Manage and report on SLA adherence, escalations, and ticket More ❯

Your new company This forward-thinking public sector organisation is committed to delivering innovative and reliable technology solutions that enhance operational efficiency and public service delivery. As part of its ongoing investment in digital transformation, it is seeking a technically strong and strategic Applications Team Manager to lead the development, support, and optimisation of internal applications. This is a … act as a subject-matter expert, providing technical direction and mentoring your team to ensure solutions align with departmental and organisational goals. The role requires a balance of people management, project oversight, and hands-on technical engagement to ensure successful delivery of BAU operations, technical projects, and strategic initiatives. You'll collaborate closely with infrastructure, product, and operations teams … informed decision-making. What you'll need to succeed Proven experience leading and developing high-performing technical support or applications teams Strong understanding of application support tools, technologies, and service delivery processes Excellent leadership, communication, and interpersonal skills Advanced analytical and problem-solving capabilities with a focus on operational efficiency Familiarity with ITIL or similar service management More ❯

on time and to quality standards Track and monitor project finances, risks, issues, dependencies, and changes Maintain accurate project documentation, controls, and governance processes Liaise with stakeholders across technical, service management, consultancy, and engineering teams Assist in contract, business, and change management activities Effectively escalate issues and ensure customer expectations are met Skills & Experience Required Active SC … Clearance (British National) Experience in a Project Coordinator or PMO role within IT services or deployment projects Knowledge of project management methodologies such as PRINCE2 or Agile Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Project) Strong organisational skills with excellent attention to detail Confident communicator with the ability to build strong stakeholder relationships Additional Information Must be willing More ❯

on time and to quality standards Track and monitor project finances, risks, issues, dependencies, and changes Maintain accurate project documentation, controls, and governance processes Liaise with stakeholders across technical, service management, consultancy, and engineering teams Assist in contract, business, and change management activities Effectively escalate issues and ensure customer expectations are met Skills & Experience Required Active SC … Clearance (British National) Experience in a Project Coordinator or PMO role within IT services or deployment projects Knowledge of project management methodologies such as PRINCE2 or Agile Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Project) Strong organisational skills with excellent attention to detail Confident communicator with the ability to build strong stakeholder relationships Additional Information Must be willing More ❯

on time and to quality standards Track and monitor project finances, risks, issues, dependencies, and changes Maintain accurate project documentation, controls, and governance processes Liaise with stakeholders across technical, service management, consultancy, and engineering teams Assist in contract, business, and change management activities Effectively escalate issues and ensure customer expectations are met Skills & Experience Required Active SC … Clearance (British National) Experience in a Project Coordinator or PMO role within IT services or deployment projects Knowledge of project management methodologies such as PRINCE2 or Agile Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Project) Strong organisational skills with excellent attention to detail Confident communicator with the ability to build strong stakeholder relationships Additional Information Must be willing More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to … email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style … Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience of remote access tools Microsoft Windows Desktop OS, Windows 7/8/10/11 Microsoft 365 Google Workspace Microsoft Azure More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

Requirements Receive call from service desk, L-1 Tech support & Executive support team. Provide Hardware break fix services for laptop & desktop. Provide hardware upgrade services for laptop & desktop. Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services. Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co … maintenance and Maintain file and print (Location specific). Conduct user awareness sessions/trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management/events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly/Monthly review meetings with onsite and offshore team and Generate and provide weekly/… monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings. Implement the More ❯

Requirements Receive call from service desk, L-1 Tech support & Executive support team. Provide Hardware break fix services for laptop & desktop. Provide hardware upgrade services for laptop & desktop. Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services. Provide desktop support, Provide LAN support (LAN admin support with touch services). Co-ordination with vendor, Co … maintenance and Maintain file and print (Location specific). Conduct user awareness sessions/trainings to end users on new technologies. Publish local maintenance details, Assist for virus outbreak management/events (Offshore- Remote support). Site Inventory management and maintenance. Attend weekly/Monthly review meetings with onsite and offshore team and Generate and provide weekly/… monthly activity reports. Escalate the issues to management or next level as needed, Provide support for asset disposal services. Generate and provide weekly, monthly activity and other reports. Escalate and Coordinate with remote support team at offshore to get the user issues resolved. Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings. Implement the More ❯

members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations. This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do. As the Lead Applications Engineer, you will: Oversee daily service monitoring and ensure the integrity and … application support role, including team management. Strong knowledge of cloud and on-premise application support in a Windows-based environment. Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools. Excellent troubleshooting skills and a proactive approach to problem-solving. ITIL Foundation qualification (minimum). Experience working with third-party suppliers and managing change effectively. Demonstratable … up to 10% of your salary with our annual bonus scheme. Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year. Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of More ❯

your chance to join an award-winning Intelligence Software Engineering company delivering cutting-edge solutions across Defence, Government, and other high-stakes sectors. You'll lead a dedicated testing service of 7-17 engineers, overseeing the integration and end-to-end testing of the MoD's IT Service Management (ITSM) function-ensuring quality, security, and performance at … teams in complex environments Strong background in integration, E2E, and API testing Expertise in test strategy, planning, estimation, and governance Familiarity with ITSM, ITIL, and ServiceNow Experience with defect management, risk analysis , and client-side assurance Bonus: Exposure to test automation frameworks and DevOps practices Your Responsibilities: Own and deliver the Test Strategy and governance model Lead and mentor More ❯

Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over … bonus Company laptop Ongoing training & development Regular team social events What You’ll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates More ❯

culture of accountability, performance, and collaborative problem-solving. Technical Strategy & Delivery Oversee the design, development, and deployment of M365 applications that support business functions like field services, operations, asset management, and corporate services. Lead integration efforts with other enterprise platforms Stakeholder & Product Alignment Work closely with business units, product owners, and enterprise architects to define user needs and ensure … and Agile frameworks such as Scrum and SAFe will be highly valued. Additionally, experience integrating Microsoft 365 solutions with legacy systems or field operations tools, along with knowledge of service management platforms like ServiceNow, would be advantageous. If this sounds like you, we'd love to hear from you! Closing date for applications: 24.08.2025 Location: Flexible/Home More ❯

and reported, while actively representing MASS at industry events, exhibitions, and conferences. By collaborating closely with our Technical, Delivery, and Marketing teams, youll help drive growth across our ICT management services, cyber, and bespoke data service offerings, ensuring every opportunity is maximised from first contact through to successful delivery. The invaluable experience youll bring, to help us achieve … position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance More ❯

by other teams are safe and fit for purpose. They will also manage a small internal IT team. Requirement Deliver a high-quality IT support function through effective contract management of the IT Outsourcing company and ensuring relevant internal procedures are in place. Manage other IT supplier relationships including for telephony services, ensuring Where necessary, work with the outsourcer … keep them up to date Manage the technology budget Experience Strong experience managing and developing a technology infrastructure for a similar organization Extensive experience of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent More ❯

Holiday + Company Van + Progression Glasgow, Scotland Are you a Fire and Security Engineer looking to join a company offering fantastic benefits, and the opportunity to progress into Service Management/Project Management roles? In this role, you will be working within a 30 mile radius of your home, installing and servicing fire and security systems More ❯

the function, drive best practices, and make a lasting impact on how the organisation responds to evolving threats. Key experience they're looking for: Solid background in Incident & Problem Management, with the ability to lead effective responses and continuous improvement initiatives. Strong Stakeholder Management skills, with the confidence to work across technical and non-technical teams. Familiarity with … ITIL and Service Management framework. A good understanding of the current Cyber Threat Landscape, including common threat actors, attack vectors, and response strategies. What's on offer: Salary up to £70,000, depending on experience Hybrid working, Annual bonus Strong pension scheme If this sounds like the right fit for you, apply now or send your CV directly More ❯

them into operational and financial models, dashboards, and reports Support total cost of ownership (TCO) analysis and transparency initiatives Communicate findings clearly and confidently to both technical and senior management audiences Track cost-saving benefits and create actionable insights from financial and operational data What Were Looking For: 2+ years' experience in FinOps, with a focus on on-prem … hybrid, or cloud cost management Familiarity with one or more optimisation techniques: software licence reduction, hardware decommissioning, storage/application rationalisation, or compute optimisation Understanding of Technology Business Management (TBM) and internal IT cost recharge models Strong analytical skills with experience using Excel or MS Access for data transformation Knowledge of IT infrastructure including data centres, networks, virtual … environments, and application support Strong organisational, communication, and stakeholder management skills Comfortable presenting to executive-level audiences Team-oriented with an international, collaborative mindset Fluent in English (written and spoken) Nice to Have: Experience with ApptioOne, Power BI, or PowerApps ITIL or Service Management background Understanding of relational databases and SQL Experience working in large, global organisations More ❯

resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be supporting … a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently … met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM … and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC More ❯

hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office Were looking for aMajor Incident Managerto take charge of critical incidents across our organisation and client base. Youll be the driving force behind the resolution of … major incidents, ensuring minimal disruption and maximum communication. Your main duties will include: Lead the end-to-end management of major incidents across all in-scope organisations. Drive efficiency and effectiveness in the major incident process. Produce and analyse SLA/KPI reports to improve service quality. Facilitate and lead technical and managerial conference calls during incidents. Provide … clear, timely, and accurate client communications. Ensure seamless handover to Problem Management with actionable insights. Maintain and improve major incident processes and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Cust site - Corsham Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of … accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets … and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the customer and More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a … group of accounts or for a significant area of service within one of our larger accounts. You will lead a team, both directly and through matrix management. You will operate an effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting … financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service excellence. You'll probably have a small team of direct reports, and a larger number of Computacenter and partner employees to manage within the matrix. You'll make sure that they all understand their role within the More ❯