276 to 300 of 386 Service Management Jobs in the UK excluding London

and creative problem-solving to define, evaluate alternatives, and communicate solution architectures that meet functional and non-functional requirements while integrating effectively within their environments. Supporting project, programme, and service managers in developing and delivering transformation and operational plans that implement solution architectures and services, while proactively identifying and mitigating risks. Translating solutions into high-level designs for engineering … and high availability solutions. Knowledge of Microsoft Windows Server and Group Policy; Security Enforcing technologies and secure gateway solutions providing interconnectivity to external 'untrusted' networks. Knowledge of ITIL based Service Management technology and processes Requirements analysis and solution design experience. Experience of the complete systems development lifecycle from requirements/design through to operation/maintenance including transition … to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a More ❯

leadership and communication skills. You will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users. Requirements: Strong technical knowledge of Windows/Linux servers, networking, virtualisation (VMware/Hyper-V), cloud platforms (Azure/AWS), identity … applications. Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of More ❯

infrastructure, storage, and network connectivity across multiple data centres and cloud environments. Manage Active Directory, Group Policy, DNS, DHCP, and file/print services. Perform user account provisioning, permissions management, and incident resolution within defined SLAs. Support and maintain virtualised environments (VMware vSphere/Hyper-V). Conduct system patching, security hardening, and vulnerability remediation. Support deployment and maintenance … Windows Server and Linux platforms in enterprise or utilities environments. Strong knowledge of Active Directory, PowerShell, and Windows Server administration tools. Competence in Linux CLI administration, system services, package management, and log analysis. Understanding of network fundamentals (TCP/IP, VLANs, DNS, DHCP, routing). Experience managing virtualisation technologies (VMware, Hyper-V). Working knowledge of backup and disaster … recovery solutions. Good understanding of cybersecurity principles and patch management processes. Excellent troubleshooting, analytical, and documentation skills. Ability to prioritise multiple incidents and work effectively under pressure. Desirable Skills Experience with cloud platforms (Microsoft Azure or AWS). Familiarity with configuration management tools (Ansible, Puppet, SCCM). Experience in monitoring and alerting systems (e.g., Zabbix, Prometheus, SolarWinds). More ❯

across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond … Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate. Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach. Strong problem-solving and decision-making skills. Exceptional customer service and care. Benefits: Competitive salary and benefits package. Opportunities for professional growth and learning new skills. Supportive and collaborative work environment. Special Requirements: Out of hours call-out once More ❯

You’ll be responsible for ensuring the smooth operation of IT services across multiple client sites, working closely with end users and the wider technical team to deliver exceptional service and technical excellence. Key Responsibilities Deliver Level 2 IT support for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve hardware, software, and network-related issues. Install, configure, and … accurate IT asset and inventory records. Provide onsite support for AV and meeting room technologies. Implement and uphold IT security policies and endpoint protection standards. Assist with user account management, including password resets and permissions. Participate in IT projects, rollouts, and infrastructure upgrades. Document technical processes, solutions, and user guides. Deliver end-user training and promote IT best practices. … Skills & Competencies Proven experience providing Level 2 IT support in a corporate or managed service environment. Strong troubleshooting skills across Windows, macOS, and Linux platforms. Proficiency with Microsoft 365 administration (Outlook, SharePoint, Teams). Solid understanding of Active Directory, Group Policy, and user management. Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS, VPN, VLANs). Familiarity with More ❯

are seeking an experienced Project Manager to lead a Maximo-related project within a leading UK utilities organisation. The ideal candidate will have a strong background in enterprise asset management (EAM) systems, IBM Maximo, and utilities operations (water, gas, or energy). This role requires a hands-on project leader with proven experience managing full project lifecycles, vendor coordination … domain. Develop and manage detailed project plans, timelines, budgets, and deliverables. Coordinate with technical teams, business stakeholders, and third-party vendors to ensure smooth delivery. Oversee project governance, change management, and risk mitigation activities. Act as the key liaison between IT, operations, and business users to ensure requirements are clearly captured and delivered. Manage project documentation, status reporting, and … stakeholder communication. Ensure all project activities align with regulatory compliance and internal quality standards. Drive issue resolution, dependency management, and continuous improvement across project streams. Essential Skills & Experience: 5+ years’ experience as a Project Manager in the utilities sector (water, energy, or gas). Demonstrated experience delivering projects involving IBM Maximo (implementation, upgrade, integration, or optimisation). Proven track More ❯

transformation journey into Azure. This role blends strategic technical oversight with deep, practical engineering expertise. Perfect for someone who wants to shape the direction of technology without formal team management responsibilities. What You’ll Do Oversee and optimise all technical IT operations, including infrastructure, networking, systems, backups, and security Drive and support the organisation’s Azure cloud transformation (IaaS … a senior technical or lead role Proven expertise in managing Microsoft Azure environments and cloud migrations Strong understanding of networking, virtualisation, and security principles Experience with ITIL frameworks and service management best practices Excellent communication and stakeholder-management skills Ability to operate effectively in a fast-paced, evolving environment with competing priorities Relevant certifications (e.g., Microsoft Certified More ❯

days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700. CONTRACTOR MUST BE ELIGIBLE FOR FULL SC CLEARANCE. MUST BE PAYE THROUGH UMBRELLA Role Description: Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in More ❯

Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change … management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and … report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in More ❯

Security stack: Defender, Security & Compliance, Purview Virtualisation: VMware (NSX/vSAN desirable) Networking: LAN/WLAN, WAN/MPLS, Firewalls/VPN Storage: physical SAN and software-defined Monitoring & management: PRTG, SCCM, Intune Backup, restore, and business continuity processes Securing and hardening infrastructure platforms Exposure to SIEM/XDR/MDR systems Experience: Implementing and supporting enterprise infrastructure solutions … Securing servers, PCs, laptops, tablets, and hybrid cloud environments Documenting technical implementations and transitioning to support teams IT Operations/Service Management, ITIL knowledge Azure-based infrastructure deployments Project delivery within Agile, Prince2, or Waterfall frameworks Desirable: Microsoft Certifications Vulnerability scanning, Open Source security methodologies Teams telephony, Cisco/Meraki networking, Veeam Backup POS systems, SAN storage, Defender … Cisco ASA/Firepower/ISE, FortiGate Key Responsibilities Support, monitor, and maintain Azure and on-premises infrastructure Perform routine maintenance, backups, and support tasks Respond to incidents and service requests, escalating when needed Enforce security policies and support proactive monitoring Liaise with suppliers and external support providers Maintain documentation, knowledgebase, and change management records Collaborate with the More ❯

Global is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. We offer a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service. … components: Ø PPG standard desktop, tools & utilities, Ø IT networks and voice services, Ø Thin Client technology (Citrix), Ø Ticket handling tools/cross team troubleshooting Understanding of IT Service Management concepts; Strong verbal communication skills, including the ability to document operations procedures; Strong customer service skills and the ability to deal all types of customer service More ❯

A Network Team leader or aspiring Team Leader is required for this Managed Service Company based in Surrey. You will be responsible for leading and managing a Second Line Engineering Team, while providing technical hands on support. You will act as the escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Requirements Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless … Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. More ❯

A Network Team leader or aspiring Team Leader is required for this Managed Service Company based in Surrey. You will be responsible for leading and managing a Second Line Engineering Team, while providing technical hands on support. You will act as the escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … procedures to effectively manage all/Incidents and Requests within customer Service Level Agreements. Requirements Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless … Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Service management background (Incident, Problem and Change Management). Team leadership experience desirable. Salary + bonus + on call + overtime More ❯

in working within complex or high-security environments Desirable Experience: Experience implementing CI/CD pipelines within DevOps environments Familiar with DevOps practices, including Git branching strategies and release management Skilled in secure network design and configuration of IPv4 routers and firewalls Proficient in administering Linux or Windows servers in large enterprise settings Experience with centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing me directly at henry.clay-davies@searchability.com For further information please call me on More ❯

one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud Experience of building and implementing CI/CD pipelines Strong working knowledge of Linux Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes Previous experience of Support tools and Service Desks An understanding or experience of high availability, business continuity and More ❯

Product and Marketing organisations. Responsibilities What you'll do Expert Product Selling: Act as a knowledge leader in ITSM industry trends to inform sales strategies and positioning of Jira Service Management within large enterprise customers Sales Strategy Development: Collaborate with sales teams to develop and execute sales strategies that drive revenue growth Customer Engagement: Engage with customers to … understand their needs and propose suitable solutions, focusing on value-based interactions Cross-functional Collaboration: Work with Account Executives, Marketing, Account Management, Product, and Partner Management teams to align on sales strategies and explore co-selling opportunities Qualifications Your background Minimum 7+ years of sales experience with Enterprise accounts Extensive experience in ITSM and ESM solution sales Strong More ❯

on, particularly with Microsoft Power Platform, while developing the processes, governance, and documentation that will underpin a future-ready support function. Over time, you will move into a broader management role, leading engineers and shaping standards across multiple business areas. You will collaborate closely with senior technology leaders and development teams to ensure seamless service transition and ongoing … delivery excellence. Key Responsibilities • Build and lead an internal automation support team from inception • Define and implement governance, documentation, and service processes • Manage the transition of automation support from external partners • Oversee support and enhancements for Power Platform and related integrations • Work with senior stakeholders to define and uphold service standards • Provide leadership, mentorship, and technical direction to … engineers • Balance hands-on delivery with process design and team management Key Requirements • Strong hands-on experience with Microsoft Power Platform, including Power Apps, Power Automate, and Power BI • Exposure to enterprise workflow or service management tools such as ServiceNow • Experience with RPA platforms such as UiPath is beneficial • Proven track record in building governance and operational More ❯

Join Jungle IT as a Client Services Administrator and play a key role in delivering exceptional customer service and operational support. You’ll manage client requests, coordinate device logistics, maintain accurate records, and ensure compliance with industry standards. Role This role is ideal for someone highly organised, detail-oriented, and passionate about providing outstanding client experiences in a fast … paced IT environment. Reporting to the Head of IT Service Operations: Provide a comprehensive administration function to the business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is … all perceived risks, issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administrating client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising the build room Ensuring accurate information is More ❯

We are looking for a 3rd Line Network Engineer to join the Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to … the role. Your transferable skills and experience: - NSX-T - Cisco Firepower Management Centre - Cisco IOS knowledge - Cisco ISE - Juniper Switches & JUNOS - SolarWinds Please note: Its still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in System More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM … and ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC More ❯

Centre (SOC) services. In this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in … analysing security threats for multiple customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats and SOC performance. Familiarity with NIST Cybersecurity … environment, driving operational excellence and continuous improvement. Ability to harness data analysis to detect threats, identify trends, and deliver actionable security insights. Strong track record in threat detection, incident management, and escalation handling. Hands-on experience managing SIEM and SOAR platforms such as Splunk, Microsoft Sentinel, or Elastic. Skilled in coaching analysts, building high-performing teams, and managing effective More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

high availability, scalability, and performance. * Collaborate with Software Development and DevOps teams to meet infrastructure and deployment needs. * Research, recommend, and implement improvements to enhance system efficiency, reliability, and service levels. * Create and maintain documentation for infrastructure technologies and ensure all changes follow appropriate change management processes. * Ensure all systems and environments comply with internal policies, controls, and … Strong ability to manage multiple priorities, meet SLAs, and maintain excellent communication with stakeholders * Proactive approach to keeping up with emerging technology trends and industry developments Desirable: * Understanding of Service Management disciplines, ideally aligned with the ITIL framework What you get in return: * £40,000-£50,000 per annum + bonus + benefits * Hybrid working (3 days in More ❯