51 to 75 of 285 Service Management Jobs in the UK excluding London

support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries Ensure details are captured and recorded … Service Management call logging system and prioritised accordingly Track, update and manage calls through to resolution, escalating when necessary (e.g. performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed within agreed service level ...

Project Service Implementation Lead – Must hold active SC Clearance Hybrid – Travel to London once a week 12 month fixed term contract (FTC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide … highly-skilled cross-functional consultants, analysts, and support staff. We're now seeking a results-driven, self-motivated, and flexible SC Cleared Project Service Implementation Lead to join our growing team. This is a fantastic opportunity to play a pivotal role in designing and coordinating the deployment of diverse ...

about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must … completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management ...

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready to take … pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence, you will oversee major incidents ...

Service Manager Birmingham – Permanent – Competitive Salary – Hybrid VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release … Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enteprise. Key Responsibilities of the IT Service Manager: • Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements. • Oversee the service portfolio and ensure alignment with strategic objectives ...

Customer Service Delivery Manager IT Managed Services Cardiff We re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you ll sit between customers and technical teams, making sure services run smoothly, issues … busy, this one will make sense. What you ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly, issues … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday–Thursday or Tuesday–Saturday (07:00 – 16:00) Are you ready to take … pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence, you will oversee major incidents ...

world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description We’re looking for a Product Specialist – ITSM Platform to join our Service Management Team to provide technical expertise and support for our IT Service Management tooling and help shape the future of service delivery … what matters most is your ability to own and evolve solutions for our critical ITSM capability. Main Responsibilities: Technical Leadership: Provide expertise in the management of the ITSM platform lifecycle—from design and configuration to optimization. Configuration & Design: Configure workflows, dashboards, and reporting to meet business needs; apply best ...

consultants, and project managers Design and oversee advanced configuration including workflows, UI components, scripts, security rules, and automation Architect MID Server designs supporting Discovery, Service Mapping, Event Management, Orchestration, and cloud integrations Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability Champion emerging … initiatives, and capability growth Personal learning and development through training, certifications, and structured career progression Skills and experience Proven experience architecting ServiceNow across multiple service management domains Strong understanding of Service Management operating models and enterprise transformation ServiceNow Certified System Administrator and/or Certified Implementation ...

responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based dashboards and portals Creating and maintaining integrations with external systems Supporting customer journey design through effective workflow … customer functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management ...

leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we're dedicated … across the application portfolio, while also helping manage applications to maintain data integrity, availability, performance, recoverability, and security in line with established policies and service levels. Key accountabilities: Performance and progress in the following areas will be the priorities for this position: Assist in administration of core cloud platform ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location … assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service … duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person. The Service Desk Supervisor coordinates closely with colleagues across the firm's global IT structure to provide seamless 24/7 support in a follow ...

overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within … budget. Youll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships. Key Responsibilities Installation & Project Management: You will plan, coordinate, and deliver IT installation projects from start to finish, acting as the main client contact and ensuring ...

discuss with their line manager the suitability of a possible secondment Are you a dynamic individual who is looking to progress into a Project Management career? An exciting opportunity has arisen for a 12-month fixed term role within the Digital Transformation Team at Gloucestershire Health and Care … Applicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with a clear understanding of IT Service Management and excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident ...

Service Delivery & Vendor Manager We’re partnering with a leading global professional services firm undergoing a major IT transformation to find an experienced IT Service Delivery & Vendor Manager to join their Technology Services team. This is a pivotal role ensuring world-class delivery of IT services and vendor … performance across the UK and global offices. You’ll act as the bridge between business stakeholders, service owners, and suppliers making sure IT services are stable, cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead ...

Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing … services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing ...

Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead … technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/… Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working hours ...

quality assurance (QA) and testing practices to guarantee high standards in any internally developed solutions. In this leadership position, you will drive user-centric service design and continuous improvement across all IT touchpoints for end users. Acting as the bridge between the IT function, technology delivery teams … user-facing applications) aligned with broader organisational objectives. Champion innovation in end user technologies and continuously modernise the employee digital workplace. End User Device Management: Oversee the lifecycle and support of all end user devices and platforms (laptops, mobile phones, peripherals, collaboration tools), ensuring effective support operations and compliance ...