51 to 75 of 274 Service Management Jobs in the UK excluding London

About the job. National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability … data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners. As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must have outstatanding Managerial skills. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Service Delivery Manager – Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused … regulated environment. Sitting within the IT function and working closely with Secure Operations, you'll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services. What you'll be doing Build, recruit and lead a new IT Secure Operations ...

Modern Workplace Manager End User Computing, Intune, SCCM, Digital workplace tools and collaboration platforms M365 and beyond, Identity and access management Entra ID, Endpoint security and compliance Defender and Purview, End user data management Purview, M365 workload management, SharePoint, OneDrive for Business, Teams, Exchange, Power Platform … Viva, Service management frameworks e.g. ITIL, Lean, Agile. Looking for an experienced workplace manager to take responsibility Modern Work and EUC landscape. You will be responsible for delivery, performance, and continuous improvements. With responsibility for EUC, digital tools, devices, and workplace services. At the forefront, the environment must ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people? Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager … lead their 7-person service desk team . Supporting over 60 clients , this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence ...

lead the IT function and ensure the seamless delivery of IT services across the business. This role will oversee end-to-end IT service delivery, supporting engineering teams and wider business operations across on-premise and cloud environments. You will take ownership of the IT strategy and roadmap, manage … systems remain secure, scalable and aligned with current and emerging technologies. Key Responsibilities Team Leadership Lead and manage the IT department, including recruitment, performance management, development, mentoring and wellbeing. Build a culture of collaboration, continuous improvement and customer-focused service delivery. Ensure appropriate resourcing, capability and planning ...

Service Delivery Manager - Oracle Cloud Location: Hybrid Security Clearance: DV (Mandatory) Nationality: UK National Role Overview Accountable for the end-to-end operational delivery of a secure, business-critical Oracle Fusion platform. Acting as the single point of ownership for service performance, governance, incident management, and continuous … improvement within an Intelligent Client model. Key Responsibilities Service Leadership & Governance Own ITIL-aligned service delivery (Incident, Problem, Change, Request, Knowledge, CSI). Lead service reviews, governance forums, and CABs. Deliver monthly reporting on SLAs, KPIs, risks, issues, and improvement plans. Operational Management Lead response ...

Customer Service/Service Desk Coordinator - 12-month Maternity Contract Location: Elstree Salary: £28-30,000k Contract: Maternity Cover - 12 month with the potential of becoming a permanent role Hours: Monday–Friday: 8.30am–5.30pm; 1 in 4 weekends (independent office working): 8.30am–4.30pm Join a global leader … growing product led business as a Customer Service/Service Desk Coordinator. This role is crucial in maintaining the company's reputation for quality, professionalism, and reliability by providing exceptional customer service and administration support to the team. Day-to-day of the role ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

working with a well-established technology services organisation that’s looking to appoint a Service Delivery Manager to take ownership of service performance across a portfolio of enterprise clients, with a strong focus on network-led and infrastructure services . This role suits someone who understands technology delivery … managing people and customers, and wants the opportunity to shape how services are delivered rather than simply keeping the lights on. The Role As Service Delivery Manager, you will be responsible for the end-to-end delivery of managed and support services, working closely with technical teams and customers ...

Embed non-functional requirements such as performance, usability, resilience, and supportability What we're looking for Strong experience with Microsoft Dynamics 365 , particularly: Field Service Customer Service/Customer Engagement Enterprise Asset Management Solid understanding of the D365 application stack and wider Microsoft ecosystem Significant experience … Reuse and maintainability Supportable, well-documented designs Experience working with architecture best-practice methodologies and modelling tools Familiarity with software development lifecycles, IT service management (e.g. ITIL), and information security best practices Desirable experience with mobile development technologies Technology experience You'll ideally have hands-on design experience ...

Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact … issues via phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based. You’ll Have: Some experience in a Service ...

Title: Service Now Trainer Rate: £386 per day inside ir35 Location: Hybrid/Remote - Some travel to London required IR35 Status: PAYE via Umbrella company only Candidates must be willing and eligible to gain SC security clearance for this role Job Description We are seeking a ServiceNow Trainer … business champions to deliver consistent training Translate complex ServiceNow workflows and processes into clear, simple and intuitive learning experiences Work closely with product owners, service operations, support teams and change/comms to ensure training aligns with live functionality Collaborate within an agile delivery environment, iterating training content ...

Title: Service Delivery Manager/Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. … operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live ...

Business Development Manager, you will drive strategic growth by winning new customers across Managed Service Providers (MSPs) and enterprise organisations. You will position our client as a trusted partner delivering integration as a managed service, helping customers modernise and scale their IT operations. This role goes beyond traditional … acquire new logos across mid-market and enterprise segments Identify and develop key accounts, gaining a strong understanding of their integration, outsourcing, and service management requirements Build and manage your own pipeline through a mix of outbound and inbound activity, including calls, email, events, and social channels Partner ...

Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across … configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping ...

assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct stakeholder interviews and service reviews Assess ITSM practices across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide … maturity assessments Strong working knowledge of ITIL v3 and/or ITIL 4 practices Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management) ITIL 4 Managing Professional or Strategist certification Experience working with regulated or professional services clients preferred Excellent stakeholder management and documentation ...

problem-solving skills. • Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. • Experience in IT service management and delivery based on ITIL service management standards. • Experience working with Juniper Virtual Chassis and Clustering technology • Experience with configuring/… Junos Space, Security Director, Apstra. • Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. • Identity & Access Management: Cisco ISE (full lifecycle), Windows NPS (RADIUS/802.1X). • Monitoring & Observability: SolarWinds, Splunk. • Core Network Services: IPAM, DHCP, DNS. • Effective communication with technical ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX Firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/… Junos Space, Security Director, Apstra. Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. Identity & Access Management: Cisco ISE (full life cycle), Windows NPS (RADIUS/802.1X). Monitoring & Observability: SolarWinds, Splunk. Core Network Services: IPAM, DHCP, DNS. Effective communication with ...

LIVERPOOL - HYBRID 3 Months We're looking for a skilled Systems Developer to design, build, and enhance business systems with a focus on Jira Service Management and ITSM. You'll work closely with IT, Operations, and Service Delivery teams to improve workflows, automate processes, and ensure … systems, workflows, and integrations. Build integrations between Jira, ITSM, and other enterprise tools. Translate business needs into workflows and processes Design and administer Jira Service Management projects, SLAs, automation, and dashboards. Provide technical support, troubleshoot issues, and deliver permanent fixes. Maintain clear documentation and drive continuous improvement. Essential ...

problem-solving skills. * Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. * Experience in IT service management and delivery based on ITIL service management standards. * Experience working with Juniper Virtual Chassis and Clustering technology * Experience with configuring/… Junos Space, Security Director, Apstra. * Security Platforms: FortiGate, F5 BIG-IP (Load Balancing/AWAF), Pulse Secure/Ivanti, high-grade encryption. * Identity & Access Management: Cisco ISE (full lifecycle), Windows NPS (RADIUS/802.1X). * Monitoring & Observability: SolarWinds, Splunk. * Core Network Services: IPAM, DHCP, DNS. * Effective communication with technical ...

proud to offer a dynamic, supportive and forward-thinking working environment where staff can thrive and make meaningful change. We are looking for a Service Desk Technician - Second Line to provide fisrt and second lin technical support to staff to resolve incidents and service requests. In this role … will ensure everyone has reliable IT services, deliver excellent customer support and be the key point of contact for your team. Job Title: Service Desk Technician - Second Line Full time About the role: Provide timely first and second line support to users via phone, email, and service desk ...