76 to 100 of 450 Service Management Jobs in the UK excluding London

discovery, and innovation. Our IT Services team plays a crucial role in enabling this mission, supporting the technologies that underpin teaching, research, and everyday University life. We're reimagining service delivery for a digital-first future and we're looking for someone who can help us shape that journey. The Opportunity We're looking for a Service Delivery … with stakeholders across academic faculties, professional services, suppliers, and technical teams to foster open dialogue, manage expectations, and advocate for the value and impact of IT services. Whether facilitating service reviews, managing major incidents, leading continuous improvement initiatives or mentoring team members, your ability to lead with empathy, clarity, and purpose will be central to your success. What You … ll Be Doing Service Leadership: Take ownership of IT services across their lifecycle - from initial transition through to retirement, ensuring quality, consistency, and alignment with business needs. Stakeholder Engagement: Build authentic and productive relationships with colleagues across the University. Lead regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements More ❯

remain engaged during and post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of company products. Designs the Managed … Service offering, interfacing with the platform delivery team. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability. Supports the validation processes by obtaining sign-off from technical … service, and costing stakeholders. Provides services design of solutions for the client that will be commercially competitive whilst mitigating risk. Maps the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support … with a customer-first mindset. Ability to work independently, manage priorities, and remain calm under pressure. Strong problem-solving skills and attention to detail. Familiarity with ITIL practices and service management tools (e.g., ServiceNow) is a plus. Working Conditions: On-site presence required 5 days a week at the London Head Office. Occasional out-of-hours support may More ❯

IT Asset Manager (Hardware/HAM) - Newcastle/hybrid Skills/experience: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge … of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset … Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing More ❯

Description You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes. Key responsibilities: Ensuring Changes and Releases are governed and controlled across all environments according to process. Ensure that appropriate actions have been planned to minimise both the risk of failure and the impact … customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates. … Assist the Change & Release Lead with regular audits of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook and a willingness to learn More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯

with developers, QA teams, and key stakeholders to ensure smooth, timely, and high-quality deployments. This is a fantastic opportunity to support and continuously improve our release and environment management practices within a fast-paced and collaborative environment. Key Accountabilities & Responsibilities •Assist with the creation and maintenance of software release plans, timelines, and schedules. •Work closely with development teams … to ensure release preparation and documentation is both timely, accurate and of high-quality. •Support the CCM Change Management Process by raising Requests for Change (RFC) and where appropriate represent them at Technical Review Board (TRB) and Change Approval Board (CAB). •Coordinate software releases, ensuring that all dependencies are met and that releases are delivered on time. •Deploy … software releases and environments. •Ensure that all release documentation is complete and current. •Assist in the maintenance of release processes and procedures. •Continuously evaluate and improve release and environment management practices. •Assist in the management of development, test, staging and production environments, ensuring that they are stable and secure. •Stay current with industry trends and best practices related More ❯

join our client. As a key member of the team, you will be responsible for ensuring the stability and reliability of the systems, while also driving business continuity, team management, and vendor partnerships. With a strong technical background in SAP CPI and Process Orchestration, you will provide hands-on support and integration development expertise to drive integration architecture capabilities. … retail experience with SAP Cloud Platform Integration, we want to hear from you. **Required Skills** * Significant in-depth business process and technical experience in SAP Cloud Platform Integration, API Management, and EIC * Expertise in integration architecture capabilities, including integration platforms and toolsets * Hands-on skills in areas such as ESR/CPI Mapping, Groovy, Java, and familiarity with agile … development methodologies (Scrum and Kanban) * Strong awareness and adherence to best practices of coding, testing, and deployment * Experience with SAP API Management (Integration Suite), Edge Integration Cell, and Advanced Event Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management More ❯

complex, cross-functional projects within our manufacturing IT ecosystem. This role will focus on the end-to-end delivery of integrated systems, including Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), and supporting IT infrastructure. The successful candidate will ensure seamless integration and alignment of these systems with our business … the planning and execution of comprehensive IT programs, ensuring alignment with business goals and objectives. Develop detailed project plans encompassing scope, timelines, resources, risks, and dependencies. • Collaborate with senior management to define program goals, prioritize initiatives, and ensure strategic alignment across IT systems. System Integration & Architecture Oversee the integration of ERP, PLM, MES, MOM, and IT infrastructure, ensuring cohesive … practices in system design and integration. Experience Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. • 5+ years of experience in IT program or project management, with a proven track record of successfully delivering complex technology projects. • Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, Microsoft Project). • Experience More ❯

responsible for delivering change to our public cloud (Microsoft Azure). The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. Utilising your skills and experience and bringing knowledge from internal and external sources you will support the Cloud Engineers to implement new ways of working … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum … gym membership. What Will You Be Doing? Your main responsibilities will include: Reviewing and contributing to High Level Designs for Cloud Infrastructure delivery that meet operational needs, security standards, service levels, resiliency and business change demand. Drafting, reviewing and approving Detailed Level Designs, ensuring they meet our requirements. Supporting and coaching our Cloud Engineers. Monitoring metrics and adjusting configurations More ❯

ensuring timely resolution of support tickets, maintaining high customer satisfaction, and managing a diverse range of IT systems and infrastructure. You will be instrumental in user onboarding, documentation, asset management, data centre maintenance, virtual environment support, and day to day IT operations. A few of our employee benefits are: 25 days holiday per year (plus bank holidays), increasing with … long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and … Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups, server hardware upkeep, and virtual environments, including hypervisor support (Nutanix, VMware). Physical DataCentre support and maintenance activities More ❯

Depending on projects, you will need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC) Microsoft Windows Server 2019/… Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS: Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience … of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - (phone number removed) - for more Information More ❯

stack and GenAI applications. This is a pivotal role focused on the deployment, maintenance, and optimisation of the firm’s core systems that support legal workflows, document and matter management, and AI-enhanced productivity. PLEASE NOTE - Proven experience working with Legal Applications is a MUST to be considered for this position You will work closely with legal teams, vendors … e.g., iManage, Litera, Intapp). Experience working with GenAI tools, prompt engineering, and AI governance. Proficiency in Microsoft 365, Entra AD, Azure, and Windows Server. Familiarity with ITIL-based service management (ConnectWise experience a plus). Excellent problem-solving, stakeholder engagement, and communication skills. Relevant certifications (e.g., Microsoft Azure, ITIL, iManage Certified Engineer) highly desirable. For full details More ❯

negotiation. Strong written and verbal communication skills. Ability to quickly comprehend the functions and capabilities of new technologies. Experience working on SAP HANA(native) development. Experience to the Release Management and CI/CD process. Understands Service Management (ITIL) principles or experience of using tool such as ServiceNow. Experience of working with colleagues and 3rd party-development More ❯

Contract Opportunity: IS Service Delivery Lead 📍 Location: Hybrid – 3 days on-site 🗓️ Duration: 8 months 💼 Rate: Competitive Daily Rate 🕒 Working Pattern: Full-time, hybrid Are you a senior IT service delivery professional with experience managing complex service transitions and operational excellence in IT environments? My client is looking for an experienced Interim Delivery Lead to support two … strategic initiatives: 🔒 Cyber Resilience Programme (CRP) – Enabling BAU readiness to meet NIS-CAF EP compliance 🔄 Transition from Kyndryl to TCS – Leading efforts to transform service delivery under a new outsourced model This is a hands-on leadership role requiring deep service management knowledge, coaching and mentoring capabilities, and a proactive approach to continuous improvement. 🔧 Your Role Will … Involve: ✔️ Covering and supporting the IS Customer Service Delivery Lead ✔️ Supporting the IS Service Transition Lead during major transition phases ✔️ Leading, guiding, and coaching in key IT service processes under a SIAM model ✔️ Overseeing CRP implementation and successful transition to TCS as the new delivery partner ✔️ Helping embed service excellence and transformation across operations 📈 Key Deliverables More ❯

Summary The Service Assurance Lead is a senior role accountable for leading a team of Service Assurance Managers to deliver effective Service Management across assigned D&T Tribes (product, platform, and infrastructure). Embedded within these Tribes, the team acts as the key link between Service Management practices and delivery teams, ensuring adherence to … ITIL4, DevOps, and SecOps frameworks while meeting the required service levels for M&S operations and stores. As ambassadors for Service Management, the team supports Tribe members in balancing delivery velocity with risk mitigation through standardised practices. They proactively monitor performance, identify trends and risks, and work collaboratively with Tribe leadership to deliver insights, root cause analysis … and continuous improvement initiatives. The Service Assurance Lead is responsible for driving performance and maturity across their Tribes and regularly engages with Tribe and business leaders to align priorities, manage risks, and reinforce the value of Service Management. What’s in it for you Being a part of M&S is exactly that – playing your part to bring More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal … promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and escalating more advanced … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service … and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or More ❯

Your new company A prominent provider of financial advice, investments, and wealth management services, our client is dedicated to being the UK's top wealth manager for clients and their advisers. The company's offerings include financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management, divided into two segments: Affluent and High Net Worth. Your … and systems. This collaborative environment ensures personal growth and career advancement, offering you the chance to shape the future of our Technology functions and customer experience. Key Responsibilities Framework Management : Design and administer the framework for managing user identities, accounts, job profiles, and access privileges via the I&AM systems. Ensure all stakeholders understand and manage the framework effectively. … Project Participation: Offer expertise and insights on I&AM to various projects and initiatives. Compliance: Enforce all company procedures, standards, and best practices relating to I&AM, providing appropriate management and governance reporting. Key Projects and Undertakings Lifecycle Management: Own and operate the Identity and Access Management lifecycle, including provisioning, control reviews, and recertifications. Ensure processes are More ❯

role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. … IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. … Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security More ❯

function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software … hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL … processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility. Must be capable of working independently, and external vendors, and ensuring More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing to … the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities: You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality and More ❯

solutions using Azure services Designing Cloud Architecture: Planning and developing cloud structures that meet organisation strategies, focusing on scalability, performance, and security Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with internal policies. Ensure that all Server infrastructure is patched in line with the patching policy and scheduling of changes. Manage and maintain … Windows server environment Troubleshoot and fix Server system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Generate system and component capacity management reports on a weekly basis and conduct trend analysis. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP, and certificate services. Providing advanced technical support … to other department teams Ensure all systems and services are proactively monitored using the tools utilised by the IT Department. Manage and maintain the Mobile Device Management (MDM) solution. Build and deploy Windows Servers and SAAS/PAAS solutions as required. Liaise with vendors and external partners Ensure that all servers and services have adequate BCDR protection in place. More ❯

computing projects , working closely with in-house technical teams. What you’ll be doing: Managing multiple concurrent IT projects from planning to delivery Working closely with infrastructure, cloud, and service management teams Reporting into a central PMO and aligning with portfolio governance Handling risks, dependencies, budgets and stakeholder updates What we’re looking for: 3–5+ years IT … Project Management experience Strong knowledge of infrastructure, cloud (Azure), security, and networks Comfortable working in structured PMO environments (Waterfall & Agile) Skilled in stakeholder management and translating tech into business terms Experience with tools like MS Project, Azure DevOps, ServiceNow, SharePoint Nice to have: Experience delivering projects into internal support/ops teams Familiar with ITSM and ITIL frameworks More ❯

wider Technology Services function. End User Services provides a range of services to the Trust. These include deployment, maintenance and enhancement of end user device operating systems and applications, management of cloud hosted solutions. The End User Specialist is a technical role that sits within End User Services. It has delegated responsibility for key tasks enabling operational continuity and … is expected to work collaboratively with other teams. These include, but are not limited to, Digital Systems, Infrastructure, Information Security and Compliance, Clinical Applications, Software Development, Solutions Architecture and Service Management. Main duties of the job To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry … and national standards with reference to ITIL service management processes. With guidance from the End User Services Manager, lead on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune Coordinate and complete upgrade and maintenance activities including patch, upgrade, hot fix deployment in line with agreed schedules and processes Assist with More ❯