76 to 100 of 275 Service Management Jobs in the UK excluding London

need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview: The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Key Responsibilities: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented ...

support function within a legal or professional services environment . You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting. Key responsibilities: Lead and manage the IT support team and service desk Ensure timely resolution of incidents and service requests Support and maintain core business and legal applications Work closely with stakeholders to align IT support with business needs About you: Proven experience as an IT Support Manager Background in a legal or professional services environment Strong leadership, communication ...

Service Operations Manager Barnsley - Office Based Up to £50,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound and capable … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

will be based in London. Our client is seeking a hands-on AI Chatbot Technical Lead to drive the development and enhancement of their Service Management Chatbot. This is a key role for someone with deep technical expertise in Python, LangChain, and OpenAI services, particularly within Azure environments. … problem-solving skills and a proactive, solution-oriented mindset Strong communication and leadership skills, with the ability to work cross-functionally Experience in IT service management or chatbot development Familiarity with agile methodologies and DevOps practices Knowledge of CI/CD pipelines and infrastructure as code About ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company ...

keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week … call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build ...

looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You'll ensure every stage of the service lifecycle is considered-from project approval through to deployment and early-life support.Key ResponsibilitiesOwn and manage … service transition for multiple projects.Coordinate acceptance, testing, deployment, risk evaluation, and early life support activities.Translate and validate service requirements, ensuring deliverables meet operational quality standards.Work closely with project teams, service owners, support teams, change management, and engineering.Promote Agile working and IT service management best ...

high-performing IT systems while delivering high-quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations. As IT Operations Engineer, you will: Provide onsite (Warrington HQ) and field-based … support to branch offices Participate in the IT rota to ensure 8am5pm operational coverage Manage the full lifecycle of service desk tickets (incidents, problems, changes) Install, configure, and maintain computing hardware and software Manage secure user access and permissions (least privilege model) Troubleshoot and diagnose system issues, performing root ...

paced professional environment. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The Role The Dispatch Coordinator will be responsible for ensuring the efficient scheduling and deployment of field engineers across … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The Candidate ...

Senior Service Operations Strategy Manager Barnsley - Office Based Up to £60,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs … technical interventions for our customers and internal field engineers. Oversee platform commissioning, tenancy management, and system access control. Ensure compliance with encryption and data security standards during system updates. Maintain technical documentation and manage updates to ensure accuracy and compliance. Act as the link between the customer and Microlise ...

looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You'll ensure every stage of the service lifecycle is considered-from project approval through to deployment and early-life support. Key Responsibilities Own and manage … service transition for multiple projects. Coordinate acceptance, testing, deployment, risk evaluation, and early life support activities. Translate and validate service requirements, ensuring deliverables meet operational quality standards. Work closely with project teams, service owners, support teams, change management, and engineering. Promote Agile working and IT service ...

CCIO), and the Chief Procurement Officer alongside the EPR Programme manager. (*Expert as defined by the Government Commercial Function (GCF) Contract Management Standards, attained through the GCF 'Contract Management Capability Programme' (CMCP)) Main duties of the job Proactive performance management of commissioned DDaT systems, solutions and capabilities … including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) contained with contracts across the EPR programme ecosystem to ensure planned benefit realisation; Managing collaborative and constructive commercial relationships with external providers of these systems, solutions and capabilities, and supporting them to mirror the EPR ICF with 'Intelligent Supplier ...

workload. Knowledge and/or experience of the following solutions - Azure Update Manager. Microsoft Defender for Server. Wiz. Zero-day vulnerability remediation. Using Vulnerability Management service management tools. Desirable Implementing and maintaining robust security controls. Developing monthly patching processes, including design and documentation. Script creation to manage … have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 27 days* holiday plus bank holidays ...

Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours:37.5 per week Role Type:Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive … management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware ...

month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product and service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles … Enforce delivery standards and best practices, including agile and modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments ...

Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. … Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. ...

successful sales team in a dynamic, growing environment focused on business innovation and change. If you have experience in lead generation, particularly within Service Management or IT Services , this could be the ideal next step in your sales career! Key Responsibilities: Generate new leads through proactive cold calling … maintaining high call volumes Comfortable prospecting and cold calling internationally Excellent telephone manner, negotiation skills, and commercial/business acumen Ideally from a Service Management , IT Services , or related background Fluent in English with strong communication skills to build rapport quickly Ability to quickly assess prospect ...

Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. … negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays ...

Infastructure Architect - Inside IR35 - Hybrid The SilverFort Infrastructure Architect is responsible for owning, designing, operating, and continuously enhancing SilverFort as an enterprise service, delivering a unified identity and access management platform. The role provides architectural leadership across the SilverFort ecosystem, ensuring the service is secure, scalable, resilient … aligned to infrastructure and security standards. This role acts as the primary authority on SilverFort architecture, policy design, and service integrations, working closely with infrastructure, security, network, and platform teams. The architect provides strategic direction, supports complex change and transformation initiatives, and engages with vendors and delivery teams ...

dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk Analyst to join their growing team. PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional … customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management ...

Role We`re looking for a new Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire. In this role, you will be the `face and voice` of our Technology department you will be at the forefront of meeting all our colleagues needs and requirements. You will … managing their service requests and incidents and keeping our customers constantly updated with the latest updates on their requests.Our customers are our primary focus, and you will be a major part in ensuring that their Technology needs are met, so they can make sure their customers are given ...

Rate: 107ph UMB (Inside IR35) Role details: Our client, a renowned entity in the Defence & Security sector, is eager to appoint an IT Asset Management Lead on a contract basis in Reading. In this hybrid role, you will play a vital part in managing and overseeing the lifecycle … assets, including hardware, software, and configuration management, ensuring adherence to organisational policies and standards. Objectives: Establish and implement a clear IT asset management strategy and roadmap. Lead a team of IT asset management practitioners to define, embed, and manage a robust set of IT asset management ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

Service Delivery Manager (MSP) A truly exciting opportunity has arisen for an experienced professional to join a national IT Support and Telecoms company based in the Liss area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment … delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ...