126 to 150 of 981 Remote Customer Service Jobs

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What More ❯

7HJ) Permanent Fantastic benefits including 10% management bonus scheme Full time 37.5 hours per week Working in our Technology function you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a … for engaging with suitable vendors and partners to assess their products and/or services, inquire about their full capabilities, negotiate (alongside Procurement colleagues) and communicate any product or service-related concerns. Implementing vendor selection programs to ensure that the best vendor is selected for any/every task. Attending weekly, monthly and quarterly reviews with the vendors and … requirements. You will develop a forward view of renewals and a pipeline of vendor engagements (including new RFPs/projects). You will work closely with Procurement and the Service owners and IT Leadership team to develop a strategic approach/treatment strategy for the category of spend and the key suppliers (Critical and/or strategic). Challenge More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play a key role … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play a key role … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self More ❯

role. Employment type: Permanent Working Hours: Full time Salary: Competitive + Shares + Benefits We are looking for someone to expand and improve how we support and respond to customer service queries in the Eastern Time Zone. You will work alongside our customer support manager, technology teams, and product owners to help solve customers' product and integration … issues. We provide a low latency, high throughput distributed messaging system to the e-trading Fixed-income markets. We are foremost a technology service provider, and the quality of our customer service is critical to our success. In this role, you'll work and learn collaboratively alongside every team at TransFICC and will be paramount to ensuring … the service we provide is of the highest quality possible. Your mission is to maintain and improve service standards by working with the business and clients. Your responsibilities may include: Assisting customers with integration queries and issues Aiding customers with production queries and issues Managing and owning production issues, ensuring internal colleagues are mobilised to collaborate on resolving More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We … are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support to internal … users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows and More ❯

Senior Customer Experience Engineer (SRE) Description For Senior Customer Experience Engineer (SRE) Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer (SRE) to drive reliability engineering excellence for their cloud platform. This role combines traditional SRE responsibilities with a strong focus on customer experience and satisfaction. The position involves working … be empowered to shape the future of Microsoft's cloud services. The team operates with a "no dead-ends", "whatever it takes", and "biased for action" philosophy, focusing on customer success through the Microsoft Cloud. As an SRE, you'll be responsible for maintaining and improving service reliability, availability, and performance. Key responsibilities include building automation solutions, collaborating … with customers to address pain points, implementing service telemetry, and providing operational insights to product teams. The role requires expertise in large-scale distributed systems and the ability to handle complex technical challenges. The position offers the flexibility of up to 100% remote work, though it requires 25-50% travel for customer site visits in the South West More ❯

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. As a Customer Success Specialist at Resolver, you will manage a portfolio of customers, drive renewals, and focus on generating qualified migration opportunities. The Customer Success team at Resolver are a friendly, supportive bunch who put our … of Success: Gross & Net Retention Targets, CSAT Targets Responsible for supporting Resolver Core Customers, developing plans to encourage adoption, account growth, and best practice usage Form meaningful relationships with customer points of contact and expand account contacts Encourage real and transparent conversations with customers about their needs and challenges. Develop customer-centric solutions for key business needs. Establish … regular touch points to understand customer goals and challenges, and improve customer satisfaction and software adoption Identifies trends and escalates concerns as required Documents with high data integrity within CRM Support renewal and facilitate both renewal and price increases Collaborate with internal teams (such as Services, Support, Product, Marketing, etc.) to drive product adoption, resolve customer challenges More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Success Executive Located: London (Hybrid) Package: Competitive salary, bonus and additional company benefits (Ricoh operate a vibrant working policy giving you flexible hybrid working options) About Ricoh: Ricoh is a global technology business. As a company born … teams in all aspects of the back-office sales cycle. Collaborating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey and allow the sales teams to remain focused on customer engagement and order intake. Using a continuous improvement mindset, identifying and escalating potential process improvements for further … consideration. Working in collaborative way, utilising cross-functional communication to ensure smooth operations and excellent customer service is provided. Working within the defined roles and responsibilities as outlined by the Account Support Team Leader to deliver against KPIs and ensure sales receive agreed service levels. You will ideally have Previous administration and customer service experience. More ❯

engineering and support team within a well-established technology services provider. This role involves managing a multidisciplinary team of engineers across project delivery, support, and pre-sales, ensuring exceptional customer service and operational efficiency. You’ll take full ownership of service delivery for key managed LAN clients and play a strategic role in team development, cross-functional … collaboration, and service innovation. What’s in it for me? Strategic leadership role – Influence LAN service strategy and lead a respected team delivering into key public and private sector clients. Make a real impact – Shape operational standards, service quality, and customer satisfaction across the full LAN portfolio. Career development & visibility – Regular interaction with senior stakeholders, customers … and sales teams, with the ability to grow into wider service leadership roles. Responsibilities: * Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement * Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity * Manage team performance, conduct regular 1:1s, and identify training and More ❯

engineering and support team within a well-established technology services provider. This role involves managing a multidisciplinary team of engineers across project delivery, support, and pre-sales, ensuring exceptional customer service and operational efficiency. You’ll take full ownership of service delivery for key managed LAN clients and play a strategic role in team development, cross-functional … collaboration, and service innovation. What’s in it for me? Strategic leadership role – Influence LAN service strategy and lead a respected team delivering into key public and private sector clients. Make a real impact – Shape operational standards, service quality, and customer satisfaction across the full LAN portfolio. Career development & visibility – Regular interaction with senior stakeholders, customers … and sales teams, with the ability to grow into wider service leadership roles. Responsibilities: * Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement * Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity * Manage team performance, conduct regular 1:1s, and identify training and More ❯

and current students make their life-determining decisions. This means that we need people like you to help us supercharge our growth and shape our future. As a Global Customer Implementation & Support Specialist , you'll lead the end-to-end technical deployment of our AI Assistant and Chat products, from configuration and environment setup to CRM integration and troubleshooting. … ensure a smooth transition to live use and deliver confident, reliable post-deployment support. What you'll be doing You will split 50% of your time between Onboarding and Customer Support Onboarding Lead the technical deployment of Assistant and Chat products, including configuration, environment setup, and integration deployment. Manage end-to-end onboarding for new clients and provide post … matter expert for product-related queries and guidance. Conduct training sessions and workshops to guide clients through product functionalities and best practices. Collaborate with internal teams e.g. Product, Engineering, Customer Success to resolve issues, share insights, and continuously improve the onboarding experience. Provide timely and accurate reporting on onboarding status both internally and with appropriate customer contacts. Escalate More ❯

with our broad portfolio of products and providing services built on insight and honed with technological advances and smart applications. https://www.idoxgroup.com The role of 2nd Tier Service Desk Analyst could be an opportunity for someone with Idox Uniform experience, gained in a local government environment to bring their skills to Idox and forge a career as … an Applications expert in the private sector, supporting, advising and troubleshooting for our public sector clients. Working as a member of the Service Desk team within the Land, Property and Public Protection Division, the post holder will provide high quality advice and support to assure a first-class customer service. By taking full ownership of support requests, fully … experience in the Land, Property and Public Protection domain. Key responsibilities Supporting Idox products used by Local Government with a focus on the Uniform product suite Responding to all customer support incidents within the agreed SLA timescales Taking ownership of all assigned incidents and progressing these through to resolution, ensuring the customer is kept informed of incident progress More ❯

media planning and activation that meet client advertising objectives Identify executional challenges and develop solutions to improve media planning processes and toolset for the Demand Solutions team Deliver exceptional customer service and respond promptly to customer needs Solicit customer feedback to improve service Provide service and assistance & meet commitments Provide end-of-campaign reports … both at work and at home. Magnite Invests in You: Career Development Initiatives and a Career Growth Framework Culture and Inclusion Programs Bonusly Peer-to-Peer Recognition Program Community Service and Volunteer Events Company-Matched Charitable Contributions Wellness Coach and Mental Health Support About Us The world's leading agencies and brands trust our platform to access brand-safe More ❯

Job Title: AV Field Service Engineer Reporting to: Service Manager Location: Field-Based/Remote Working Overview A leading provider of Audio Visual (AV) solutions is seeking a highly skilled AV Field Service Engineer to join their expert team. This role offers an exciting opportunity to work with cutting-edge AV, VC, and IT integration technologies , providing … exceptional technical support and service to high-profile clients across London predominantly, but there is the occasional need for travel to other parts of the UK and Europe. Benefits & Package Basic salary around £40,000 - £50,000 Company-provided laptop, mobile phone, IT equipment, and tools . Competitive overtime pay scheme . Pension scheme with employer contributions. Generous holiday … from diagnosis to resolution across a range of audio-visual systems . Providing remote technical support via email, phone, video conferencing, and remote access tools . Ensuring compliance with service level agreements (SLA) for response times and issue resolution. Staying up to date with AV technologies , including Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, and Dante Controller More ❯

THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We’re looking for a proactive, detail-oriented Operations Administrator to support the delivery of a high-quality customer experience across our Digital and Telephony teams. You’ll play a key role in keeping daily operations running smoothly, owning key admin processes, maintaining accurate records, and supporting compliance … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Customer Experience & Outcomes Manager Location: Crownhill, Milton Keynes/Hybrid Working (3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will include … Provide administrative support to the Customer Service and Collections teams, including managing correspondence and updating customer records. Monitor and respond to shared inboxes and internal queries in a timely and professional manner (basic amendments: change of address, payment dates etc). Assist with the processing and allocation of payments, refunds, and direct debits. Maintain accurate customer More ❯

Graduate Customer Support Engineer - Chromatography page is loaded Graduate Customer Support Engineer - Chromatography Apply locations United Kingdom - England - London United Kingdom - East England - Cambridge time type Full time posted on Posted 30+ Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. … can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support … dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC) . Your main responsibilities will be: Respond to customer needs by providing repair, installation More ❯

that everyone should have access to the same standard of care regardless of background. Overview: The IT Operations Apprentice will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. Responsibilities: Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware … ensuring high levels of customer satisfaction. Utilize the service desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them … overall IT strategy as directed by the leaders within the IMT department. Desirable skills: This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop IT skills. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, you will be providing predominately second line technical support on an IT Service Desk to end-users, as well as supporting IT operations Key Responsibilities: Technical Support Provide up to second line technical support to end users via email and phone. Troubleshoot … and resolve hardware, software, and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when … call queue to a high standard, prioritising and regularly reviewing tickets. System Maintenance Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise More ❯

utilisation of data and CRM/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & experience Previous sales experience, whether this is in a telephone based role or within a customer service/retail background. Excellent customer service skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE Level - Maths & English essential. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham … and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯