151 to 175 of 330 Remote/Hybrid Customer Service Jobs

execute strategies to achieve sales targets. Negotiate contracts and close deals to drive revenue. Market Research & Analysis Analyse market trends, competitor activities, and customer needs. Provide insights to inform product development and pricing strategies. Proposal Development Prepare and deliver compelling presentations and proposals. Collaborate with internal teams to create … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

responsible for providing first-level technical support to end users, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The role will suit someone who has +3 years of IT engineer experience. There may be opportunities for business travel within London … email, and ticketing system • Diagnose and troubleshoot technical problems following standard procedures • Escalate unresolved issues to second- or third-level support teams • Document incidents, service requests, and resolutions accurately IT Helpdesk Engineer – Ideal Candidate: • At least 3 years of IT engineer experience • Basic knowledge of operating systems (Windows) • Familiarity ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

support team. This is a hands-on, site-based role where you’ll provide deskside support for a wide range of IT incidents and service requests. Working in a fast-paced environment, you’ll play a key role in keeping users productive by resolving hardware and software issues quickly … with users, and being part of a collaborative IT team—this role is for you. Key responsibilities: Providing deskside support for IT incidents and service requests Diagnosing and resolving hardware and software issues across desktops, laptops, printers, and mobile devices Performing break-fix repairs and delivering quick, effective solutions ...

project delivery across a wide range of infrastructure and cloud technologies. You will work closely with Account Managers and technical teams to understand customer requirements, design robust solutions, and lead the delivery of complex infrastructure and cloud projects. The successful candidate will havebroad knowledge across a wide range … Should you choose to accept, your responsibilities will encompass: Solution Design Attend client meetings to understand technical and business requirements. Design solutions aligned to customer needs and project objectives. Produce clear and accurate technical design documentation. Support Account Managers during the solution scoping and proposal stages. Technical Delivery Deliver ...

REMOTE SALARY – CIRCA £30k About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual … join their team in a customer-focused software support and AI knowledge role. The Role This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers ...

metrics (conversion rate, traffic, AOV) to identify growth opportunities Managing product uploads, site merchandising, and on-site content updates to ensure a high-performing customer journey Assisting with promotional campaigns and maintaining the digital trading calendar Collaborating with marketing to improve content and support conversion rate optimisation (CRO) Tracking … product performance and supporting stock planning to maximise availability of bestsellers Working cross-functionally with operations and customer service to ensure a seamless customer experience What we’re looking for 1–3 years’ experience in e-commerce, digital marketing, Shopify, or a similar CMS OR hands ...

metrics (conversion rate, traffic, AOV) to identify growth opportunities Managing product uploads, site merchandising, and on-site content updates to ensure a high-performing customer journey Assisting with promotional campaigns and maintaining the digital trading calendar Collaborating with marketing to improve content and support conversion rate optimisation (CRO) Tracking … product performance and supporting stock planning to maximise availability of bestsellers Working cross-functionally with operations and customer service to ensure a seamless customer experience What we’re looking for 1–3 years’ experience in e-commerce, digital marketing, Shopify, or a similar CMS OR hands ...

fully tested, documented, and successfully handed over to the operational support team. Close collaboration is required with the Central Team, Consortium members, and managed service providers to ensure all changes are effectively managed and deployed into live environments. This includes supporting the change management process and ensuring all relevant … committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find ...

customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven … swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring ...

role in managing high-value and complex accounts in Czech Republic and Solvakia, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. … other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance ...

This role is responsible for ensuring seamless integration of systems and processes, delivering projects on time and within budget, and maintaining high levels of customer satisfaction. It requires strong stakeholder management, financial oversight, and the ability to manage complex projects under pressure. Key Responsibilities Lead end-to-end client … forecasts, and financial performance Ability to manage risks, resolve conflicts, and facilitate decision-making Strong organisational, planning, and time management skills Excellent communication and customer service skills Ability to lead cross-functional teams and manage competing priorities Technical Knowledge Good understanding of IT infrastructure, cloud technologies, and service ...

resolutions, and system updates. Support IT improvement projects and technology rollouts. Help enforce data protection, cybersecurity, and compliance standards. Liaise with suppliers and external service providers when required. Deliver excellent internal customer service and clear communication. Manage and maintain the support ticket desk. You will need ...

maintain meeting rooms and AV systems, ensuring seamless integration with collaboration tools such as Microsoft Teams and Zoom Resolve incidents and service requests through accurate diagnosis and timely resolution Perform root cause analysis and proactively identify opportunities to improve IT services Assist in monitoring and responding to security incidents … understanding and hands-on experience with corporate cybersecurity practices, including phishing awareness, endpoint security, multi-factor authentication (MFA), and secure user access management. Excellent customer service skills, both written and verbally. Pro-active and able to work under pressure. Excellent troubleshooting skills. About Company The China-Britain Business ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. ...

experience with Office 365 and Azure Excellent written and oral communication skills Ability to articulate technical information and convey to non-technical people Excellent customer service skills Ability to follow previously documented process while notifying management of variables that have not been clarified Available to work after hours ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

services team and motivate those around them. They are based inPreston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Software Support Engineer will be responsible … Software support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify … assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify … assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary ...

support for business requests either directly, through the wider IT team, partners and other 3rd parties that includes a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached. On-board and support new acquisitions and business changes, such as. Embrace … Arelevant professional qualification or be able to demonstrate the appropriate experience within an equivalent role Experience of working in an Infrastructure and/or Service Delivery role Experienced coordinating activities for others (colleagues or suppliers) Project Management experience Supplier Management experience Service Delivery framework knowledge (e.g. ITIL ...

various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...