151 to 175 of 297 Remote/Hybrid Customer Service Jobs

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

seeking a hands-on Helpdesk Managerfor our client, a global investment company. This is an exciting opportunity to shape a service desk from the ground up, taking ownership of the platform’s design, workflows, SLAs, automation and reporting, while leading and developing a small team. This is a hybrid … based at the company’s London City office.The position combines day-to-day team leadership and technical support with a real focus on improving service quality, user experience and operational efficiency.Key responsibilitiesManage the Helpdesk team, overseeing workload, priorities and performance.Ensure tickets are appropriately prioritised and resolved within agreed SLAs.Act ...

Field Service & Installation Engineer, Reading (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support … growing and established customer base within Reading and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your ...

ITSM tool. Keeping colleagues informed of the progress of their requests. Systematically interprets colleague requests and identifies solutions and possible side effects. Champion customer service when supporting the Tech bar. Ensure all incidents are resolved within SLA. Ensure the end user devices in the office are maintained … ITIL (ITIL foundation is desirable) Great working knowledge of Microsoft Intune.Use of and understanding of IT Tools, Active Directory, Azure AD Excellent communication skills, customer focused and a positive attitude.Ability to plan, prioritise and complete your own work. Willingness to engage with and work in other technologies.Flexible and adaptable ...

ITSM tool. Keeping colleagues informed of the progress of their requests. Systematically interprets colleague requests and identifies solutions and possible side effects. Champion customer service when supporting the Tech bar. Ensure all incidents are resolved within SLA. Ensure the end user devices in the office are maintained … ITIL (ITIL foundation is desirable) Great working knowledge of Microsoft Intune.Use of and understanding of IT Tools, Active Directory, Azure AD Excellent communication skills, customer focused and a positive attitude.Ability to plan, prioritise and complete your own work. Willingness to engage with and work in other technologies.Flexible and adaptable ...

seeking a hands-on Helpdesk Manager for our client, a global investment company. This is an exciting opportunity to shape a service desk from the ground up, taking ownership of the platform’s design, workflows, SLAs, automation and reporting, while leading and developing a small team. This … company’s London City office. The position combines day-to-day team leadership and technical support with a real focus on improving service quality, user experience and operational efficiency. Key responsibilities Manage the Helpdesk team, overseeing workload, priorities and performance. Ensure tickets are appropriately prioritised and resolved within agreed ...

Field Service & Installation Engineer, Northern Ireland (Field Based) Do you have the following skills, experience and drive to succeed in this role Find out below. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full … order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Northern Ireland and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your ...

support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system. Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. … limited to RMM, antivirus and backup. Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change. Create and maintain knowledge base ...

issues and user concerns Lead the configuration and rollout of the new ITSM platform Design ticket queues, categories, workflows, escalation processes and automation Develop service reporting, dashboards, KPIs, knowledge articles and procedures Drive adoption of the new platform and continuously improve service delivery Coach and develop team members … promoting excellent customer service standards You will have: Strong IT Helpdesk or IT Support experience. A background in Finance, Banking or Insurance Previous experience leading, supervising or mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments Experience with IT ticketing or ITSM ...

Contract - IT Technician Competitive Day rate Location: on site Hybrid working Start: ASAP Based in Didcot The Opportunity We are looking for a friendly, customer-focused IT Service Desk Analyst to provide short-term cover for a busy internal IT team. This is a hands-on, varied service … escalate more complex problems where necessary. Key Responsibilities Acting as the first point of contact for internal IT support queries. Logging, managing and resolving service desk tickets, ensuring issues are dealt with promptly. Providing 1st line and some 2nd line technical support. Supporting Microsoft Office 365 administration and troubleshooting. ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player … ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding of the role of ICT in service delivery. Good understanding of best practice ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

days working from home Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access Join Truespeed's Service Operations team, providing first-line IT support while developing your technical skills within a growing organisation. About Truespeed Truespeed is a regional alternative network … business, with our technology teams keeping it connected and running smoothly. The Role You'll support colleagues across the business, resolving incidents and service requests quickly and professionally. Using JIRA , you'll accurately record, prioritise and resolve tickets within agreed SLAs. You'll work with Microsoft 365, Windows ...

Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive and proactive maintenance … experience with scripting; Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ ticketing system; Have ITIL3 ...

permanent Working hours: Monday to Friday, with occasional out-of-hours work and overnight stays very rarely required. The opportunity Were recruiting a Digital Service Engineer for a specialist medical imaging organisation supporting hospitals and healthcare customers across London and the M25. This is an excellent opportunity … experienced Field Service Engineer, Medical Imaging Engineer or Biomedical Engineer looking to develop their career within medical imaging. Youll work with digital X-ray and mammography systems, carrying out installations, planned maintenance, fault finding and repairs across hospital and imaging department environments. The role is home-based, ideally suited ...

support team in Milton Keynes. You will provide technical support across hardware, software and networking, helping users resolve technical issues while delivering excellent customer service. This is an excellent opportunity for someone with existing 2nd line support experience who wants to develop their technical skills, take ownership of support … support tickets from initial investigation through to resolution. • Troubleshoot technical issues and guide users through effective solutions. • Manage tickets in line with agreed Service Level Agreements (SLAs). • Assist with hardware and software installations and configurations. • Provide technical guidance and user training where required. • Work collaboratively with colleagues ...

dedicated individual to manage and grow an existing portfolio of 60+ UK accounts. If you're passionate about safety and compliance and skilled in customer relationship management, this could be the perfect opportunity for you. In this role, you will be responsible for managing a territory of existing accounts … upselling a full portfolio of services to ensure customer satisfaction and account growth. You will be expected to achieve new business, retention, and renewal sales targets while handling day-to-day customer inquiries and issues. Key responsibilities include nurturing customer relationships, identifying opportunities for growth, and delivering ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Charles Recruitment, to hire for an Operations Analyst. This role will incorporate someone having a variety of skills across areas such as Projects, Support, Customer Services and needing to be IT/Technically minded. The business are currently in an excellent position with a number of high performing teams … Lincoln for x2 days per week and for this role the main challenges, focus and day to day duties will be: Providing exceptional customer account management and service Aiding in project management and software implementation plans Query and issue support + resolution Handling queries via a ticket management ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our IT department in our London office as an Engineer: Cloud and Infrastructure Architecture. 9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs ...

Customer Representative , you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your duties and responsibilities include: Acting as the initial point of contact for dealers and end users via phone during … operations Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns Keeping abreast of product developments ...

onsite technical support to clients, helping to keep their systems running smoothly and efficiently. You'll work from the King's Lynn office, customer sites, and from home as part of a hybrid working arrangement. Key responsibilities of the IT Support Consultant role include: Diagnosing and resolving hardware … technical documentation Supporting network administration, implementation, and testing Assisting with the rollout of new applications and technologies About You We're looking for a customer-focused individual with strong troubleshooting skills and a genuine interest in technology. Ideally, you'll have: Experience within an IT Support, Service Desk ...

responsibilities will span security monitoring, risk review, incident response and liaison with local and national partners. You will also contribute to the wider ICT service, including Microsoft 365 administration, infrastructure updates, network monitoring and user support, all within ITIL and change management frameworks. ICT Security Analyst - Key Responsibilities: - Monitor … training to employees and Councillors, plus support regular security testing and reviews - Contribute to Microsoft 365 administration, infrastructure and application updates, network monitoring and service requests with excellent customer service ICT Security Analyst - You: - Hold a Level 5 qualification in Cyber Security or equivalent professional experience - Have ...

Field Service & Installation Engineer, Birmingham (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support … growing and established customer base within Birmingham and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your ...