the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customerservice, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. Leading the team designing credit and pricing strategies for our … business lending products Monitoring the performance of our existing strategies, and iterating to improve them Supporting the design and roll-out of new products and customer journeys Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk Overseeing the development and monitoring our credit models to forecast cash flows and assess net present value More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Monzo
the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customerservice, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. Leading the team designing credit and pricing strategies for our … business lending products Monitoring the performance of our existing strategies, and iterating to improve them Supporting the design and roll-out of new products and customer journeys Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk Overseeing the development and monitoring our credit models to forecast cash flows and assess net present value More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Monzo
the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customerservice, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … reality, leveraging our cutting-edge technology and agile ways of working. Our credit analysts and managers are fully embedded into a product squad alongside Product Managers, Engineers, Designers, Marketers, Customer Researchers, Data Scientists etc. This enables us to solve customer problems in a fast paced and innovative way. Leading the team designing credit and pricing strategies for our … business lending products Monitoring the performance of our existing strategies, and iterating to improve them Supporting the design and roll-out of new products and customer journeys Leading initiatives to improve our credit underwriting, boost growth and/or manage portfolio risk Overseeing the development and monitoring our credit models to forecast cash flows and assess net present value More ❯
strategic thinking, teamwork, and discipline - all of which are highly valued at Revolut. As a Production Manager, you'll leverage your strengths to manage teams of up to 100 customer support agents, while collaborating closely with the Product team to drive continuous improvements in our global fintech operations. If you're a leader who can effectively balance managing people … a timeline to reach goals quickly Taking responsibility for your team's development, guiding and working with them to unlock their full potential Leading by example, resolving the toughest customer issues, and ensuring consistent high-level team performance Interacting and collaborating with teams from different regions and cities across the globe to constantly improve service levels Making critical … business decisions by breaking down complex cases and backing up reasoning using advanced analysis Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customerservice Building and optimising scalable processes to promote hyper-growth Owning business line metrics and improving people's performance, including decision-making quality and efficiency Establishing lasting relationships with More ❯
Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customerservice and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end More ❯
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Robert Half
We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford. Key Responsibilities : Build a rapport and strong relationship with customers by offering support and … coherent with company records and policies. Making 10-15 outbound calls a day to help guide customers through validation queries. Assisting with general inbound phone cover to help with customer support. Skills & Experience: Previous experience in a customerservice environment Working knowledge of data management and data analysis Demonstrable experience of process improvement Proven track record of … working to deadlines and targets Customer contact through inbound and high volume of outbound calls Ability to adapt to the needs of a growing business Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with extensive experience in Google based environments (Google Workspace) . This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month period. You will be required to be onsite 4 days per week (1 day … remote working per week). Role: As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience. … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks In More ❯
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
Spectrum IT are working with a local Portsmouth client to help them find a local Contract IT Service Desk Engineer with extensive experience in Google based environments (Google Workspace) . This contract role has been deemed OUTSIDE IR35, will be for an initial 3 month period. You will be required to be onsite 4 days per week (1 day … remote working per week). Role: As the IT Service Desk Engineer you will act as the initial point of contact for IT assistance. You'll be passionate about ensuring business team members receive timely, effective, and professional support for their technical needs. Overall you'll play a crucial role in maintaining operational efficiency and enhancing the user experience. … support specialist, you will work with end-users to resolve issues and play a key role in ensuring seamless IT support across the business. You'll report into the Service Desk Manager/IT Operations and provide a mixture of software and hardware support. Including: Google Workspace Azure Gsuite and Office 365 Apple MacBooks, Dell laptops and Chromebooks In More ❯
a Senior Business Analyst in the EMRS Change Team, your role is to ensure accurate & timely production of Impact Assessments, documentation of required business outcomes (in line with contractual Service Measures and Key Performance Indicators), create Business Process documentation and provide second line support to EMR operations. Reporting to the EMRS Change Manager, your primary role will be facilitation … EMRS and support effective governance running the programme of change for EMRS. Participate in the assurance and approvals process, working closely with LCCC, ESC, BSC, NESO and third Party Service Providers. Support product sub-teams, providing advice, working closely with internal and external stakeholders including BSC, Ofgem, DESNZ, NESO and matrixed delivery teams where needed. Key Responsibilities: Your main … of business solutions by building relationships with key stakeholders, Create and maintain issue and change logs, meeting minutes, project summaries and updates. Work with team members (internal or from service providers) during requirements capture, design, testing, and deployment to ensure the solution meets requirements, and undertake quality reviews of analysis, design and testing deliverables. Provide excellent customerserviceMore ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
T-Tech
Engineer Location: London, Slough, Swindon, Newbury & Reading Job Type: Full-Time Job Summary: As a Field Engineer, you will play a crucial role in providing technical support and exceptional customerservice to our key clients within the London, Berkshire, and Wiltshire area. Your primary objective will be to ensure the smooth operation and maintenance of their technology infrastructure … your day-to-day look like? You will be working within a team of 11 supporting 4 key clients. Responding to escalated technical support tickets from the 1st Line Service Desk, troubleshooting incidents, and resolving complex IT issues promptly. Conducting in-depth analysis and diagnosis of user-reported problems, utilizing appropriate troubleshooting techniques and tools to identify root causes. … sharing. Monitoring system performance and proactively identifying potential issues, suggesting improvements to maintain optimal functionality. Participating in team meetings, sharing feedback, and contributing to continuous improvement initiatives for the service desk. To be successful in this role, you must have: At least 2 years' experience in a service desk environment. Experience working closely with clients. Strong technical expertise More ❯
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Hamilton Barnes Associates Limited
Company Overview: This is an established and growing IT and Telecoms service provider delivering comprehensive technology solutions to businesses across the South of England. With a strong reputation built over three decades, the company serves a diverse client base by providing tailored support, installation, and managed services. Their focus is on delivering high-quality products and outstanding customerservice, and they are now seeking talented professionals to join their close-knit and dynamic team. Role Overview: This hybrid role involves both on-site fault resolution and project-based implementation work. It offers great variety, working across different clients, technologies, and scopes of work. Field Engineers are expected to lead projects, from pre-sales technical input to … will be interested in a Support Engineer who is would be interested in moving into a more hands on role. Key Responsibilities: Deliver efficient and high-quality on-site service and support Install IT and telecoms solutions Onboard clients into managed support services Provide remote and on-site technical support Plan and manage installation projects Identify and drive new More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Motability Operations
big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customerservice, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯
Employment Type: Permanent, Part Time, Work From Home
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customerservice, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯
Employment Type: Permanent, Part Time, Work From Home
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
TVS SCS
Purpose: - To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: - Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. - Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions, with stakeholders at all … using Excel to uncover trends, errors, or opportunities for improvement. - Develop and maintain project documentation, reports, and status dashboards. - Serve as the main 2nd Line point of contact for customer-facing issues. - Collaborate with technical teams to understand system functionality and relay findings effectively. - Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Strong customerservice orientation and experience managing external stakeholders at all levels. - Detail-oriented, organised, and able to prioritise in a fast-paced environment. - Ability to translate technical issues for More ❯
Bristol, City of Bristol, United Kingdom Hybrid / WFH Options
TVS SCS
Purpose: - To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: - Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. - Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions, with stakeholders at all … using Excel to uncover trends, errors, or opportunities for improvement. - Develop and maintain project documentation, reports, and status dashboards. - Serve as the main 2nd Line point of contact for customer-facing issues. - Collaborate with technical teams to understand system functionality and relay findings effectively. - Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Strong customerservice orientation and experience managing external stakeholders at all levels. - Detail-oriented, organised, and able to prioritise in a fast-paced environment. - Ability to translate technical issues for More ❯
Kenyon, Warrington, United Kingdom Hybrid / WFH Options
Automation Experts Ltd
Are you an experienced Field Engineer skilled with DCS Automation? Join a leading engineering organisation delivering innovative solutions across energy, process, and manufacturing industries. DCS Field Service & Applications Engineer Car/Company Car, Paid Overtime (including door-to-door travel), 8% Pension Healthcare, Life Assurance Home Based - Liverpool - Birmingham (West of England) Ref: 24592 In this field-based position … you'll support customers across the North West down to Birmingham, providing service, maintenance, and project support for automation and control systems (DCS/SCADA/PLC), alongside QCS technology. DCS Field Service & Applications Engineer - The Role: You will be involved in the delivery of projects, maintenance and breakdown services to UK installed base customers within the Power … Occasionally, you will be required to support customers shut periods which will involve short periods away from home and significant paid overtime You will provide routine and on demand customerservice including software development and documentation, maintenance/inspection of automation systems, which will include providing periodic out of hours On-Call emergency support At other times you More ❯
Cheshire, Kenyon, United Kingdom Hybrid / WFH Options
Automation Experts Ltd
Are you an experienced Field Engineer skilled with DCS Automation? Join a leading engineering organisation delivering innovative solutions across energy, process, and manufacturing industries. DCS Field Service & Applications Engineer Car/Company Car, Paid Overtime (including door-to-door travel), 8% Pension Healthcare, Life Assurance Home Based - Liverpool - Birmingham (West of England) Ref: 24592 In this field-based position … you'll support customers across the North West down to Birmingham, providing service, maintenance, and project support for automation and control systems (DCS/SCADA/PLC), alongside QCS technology. DCS Field Service & Applications Engineer - The Role: You will be involved in the delivery of projects, maintenance and breakdown services to UK installed base customers within the Power … Occasionally, you will be required to support customers’ shut periods which will involve short periods away from home and significant paid overtime You will provide routine and on demand customerservice including software development and documentation, maintenance/inspection of automation systems, which will include providing periodic out of hours ‘On-Call’ emergency support At other times you More ❯
+ Great Benefits Hybrid Working Newport Rapidly Growing Microsoft Partner - Increased workforce by 50% last year and doubled revenue! My client is a Cloud-first Managed IT Service Provider with offices in the South West and Between Manchester and Leeds. They have grown by 75% last year and doubled their revenue year on year having assembled a strong Board … mission is to deliver technical services and solutions that enable business growth through providing innovative solutions so want likeminded individuals to join them on their journey! About You Excellent customerservice is at the heart of what they do - you will need to be an enthusiastic professional with a can-do attitude capable of delivering a service … and your team members. Duties + Responsibilities Implement Modern Cloud IT Solutions Escalation Technical Resource for Support Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide customers on their technical journey Work with the Projects Administrator to ensure projects are a success. Skills + Experience Network switching and routing infrastructure (particularly More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customerservice and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯
huntingdonshire, east anglia, united kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customerservice and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯
cambridge, east anglia, united kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Proven work experience as an Application Engineer or similar role Scripting and automation of deployments Experience in deploying, optimising and maintaining software Excellent analytical and problem-solving abilities Great customerservice and interpersonal skills Superb collaboration and communication Great organization and time management Relevant training and/or certifications as an Application Engineer Have knowledge of Virtualized Environments … make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing … enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Epsilon Inc
have employees in 30+ States across the U.S. Why work for Epsilon: In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements. Epsilon invests in our employees by promoting from within and enabling employees to elevate their … onsite/remote opportunity where you will report to the State Department location in Washington, DC and have the flexibility to work from home based on business needs. Our Customer's Mission: The Department of State's (DOS) Telecommunications, Wireless, and Data (TWD) Division is responsible for the design, implementation, operation and maintenance (O&M), and support of the … You will perform on-site or in-house servicing, repairs and/or installations of network components and provide top level (Tier 3) technical support to customers and all service-related problems. In this position you will: Assist in managing a Cisco Enterprise Wireless Network infrastructure using Cisco DNA, Identity Services Engine (ISE), Wireless LAN Controllers (WLC), Hyperflex Host More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Picture More
opportunity to join a collaborative IT team that supports a professional user base and balances BAU support with project-based work. If you're passionate about delivering outstanding IT service, love solving problems, and want a role that offers hybrid working and variety in your day – this could be the perfect next step. What You'll Be Doing Act … devices Collaborate closely with colleagues in daily virtual team meetings Get involved in ongoing IT projects and process improvements Your Skills & Experience Previous experience in an IT helpdesk or customerservice support role Strong communicator with excellent problem-solving skills Comfortable with technologies including Microsoft 365, Windows 10, Active Directory, Teams, and remote tools like TeamViewer Experience in More ❯
of The Year 2025 Award by Insurance Post. And we're only just getting started. That's where you come in At Zego, we are revolutionising our approach to customerservice and sales. We Listen, We Learn, and We Value our customers, connecting us to steer meaningful conversations that Drive, Develop, and Enhance their journey and Zego. As … a high-performing team of Sales Executives and Senior Sales Executives, ensuring operational excellence, coaching for performance, and driving commercial outcomes. You will support Zego's mission to deliver customer-first insurance experiences by cultivating a collaborative, motivated, and results-driven team culture. You will act as a direct people manager, responsible for daily performance, mentoring, onboarding, and the … delivery of commercial initiatives - all while ensuring our team consistently delivers excellent customer service. Leadership and Team Development: Directly supervise Sales Executives and Seniors, ensuring performance targets are met and exceeded. Conduct monthly 1:1s and ongoing coaching conversations, using Zego's performance framework. Foster a high-performing, inclusive team culture that is motivated, engaged, and accountable. Support Personal More ❯
Croydon, London, United Kingdom Hybrid / WFH Options
Allianz Popular SL
Developer at Allianz Partners, you will analyze and study market needs, identify opportunities, and build trust with clients and prospects. Your role will contribute to developing our product and service offerings within Travel, RSA, Mobility, Health, Home, and Energy Assistance. Your main responsibilities include: Market Analysis: Study and document market needs to identify new opportunities. Prospecting: Convert leads into … profitable partnerships. Negotiations: Conduct high-level negotiations and manage tenders from start to finish. Client Communication: Foster trust by ensuring seamless communication between clients and teams. CustomerService: Resolve complaints and enhance service quality. Product Promotion: Present products to internal and external contacts. Project Implementation: Drive technical, operational, and IT projects to meet organizational goals. Reporting: Prepare … management, and you are familiar with insurance and/or insurance brokers/corporate. Interpersonal Skills: Sociable, communicative, and adept at building sustainable relationships and negotiating at all levels. Customer Focus: Consumer-centric with a pragmatic and organized approach. Solution-Oriented: Open-minded and driven to achieve results. Language Skills: Fluent in Dutch, French, and English. OFFER Our employees More ❯