51 to 75 of 801 Remote/Hybrid Customer Service Jobs

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

office) with occasional workshops and in‐person meetings Salary: Competitive, based on experience Type: This is a full‐time, permanent contract on the customer success team If interested, send a cover letter and CV to: careers@servisbot.com About the role We’re looking for a practical, customer‐focused … standard BA role where you simply gather requirements and pass them on. You’ll work with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers ...

Regional Team Lead for our fast-paced, innovative, Operations and Maintenance division. As Regional Team Lead, you will be responsible for delivering world-class service to Nomad’s customers by ensuring the stability, reliability, and continued success of Nomad’s flagship networking solutions. You will lead a regional team … Service Desk Engineers, guiding them in the timely, accurate, and customer-focused resolution of incidents and service requests. Using KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. ...

Ensuring there is an understanding of the needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities: Take ownership … Customer liaison between designated Customers and support team, responding to items or escalating as necessary Retain ownership of recovery-related responsibilities for designated accounts, while taking increased ownership of account management activities, ensuring continuity of service, effective customer engagement and alignment between operational delivery and wider account ...

Customer Success Manager IT Managed Services Salary: Up to £45,000 per annum Location: Harrow, London Hybrid Working Start Date: Immediate Job Type: Full-time, Permanent Working Pattern: Hybrid Harrow office, home working and client sites Industry: IT/Managed Services (MSP) An exciting opportunity has arisen … experienced B2B Customer Success Manager/Account Manager to join a growing Managed Services Provider delivering end-to-end technical services and support to businesses across the UK. This is a commercially focused customer management role combining account management, customer success and business growth . You will ...

Technical Customer Support Coordinator Basildon | Full Time | Temporary until March 2027 | Hybrid We are seeking a proactive and organised Technical Customer Support Coordinator to join a busy Customer Service Technical Support Team, providing administrative, reporting and customer service support across Technical Support and Parts … reports. Manage delivery and collection queries between dealers and carriers. Liaise with Technical Support, Parts, Logistics, Sales and dealer network teams. Ideal Candidate: Previous customer service, administration or technical support experience. Strong Microsoft Office skills, particularly Excel. Experience using Qlik Sense and/or DMS systems is desirable. ...

Title : Customer Service Representative Location : Leeds City Centre Pay Rate : 14.40p/hr Hours : Monday - Friday, (Apply online only) Hybrid Working : 3 days per week home working after training Contract Type : Temporary - 6 months Start Date : October 12th 2026 We're passionate about making a difference … customers lives and we need people who share the same vision. As an Embark Customer Service Advisor, you'll be responsible for: Answering inbound calls in a polite a polite, courteous and timely manner from both direct customers and Independent Financial Advisers. Assisting customers with their accounts, updating ...

make everyday banking simpler, fairer and more transparent. We’re a fully regulated UK bank, backed by long term investors, with a growing customer base and big ambitions. We move fast, think carefully and hold ourselves to the highest standards, whether that’s how we engage with our customers … have one position available, which can be based in either Manchester or London. How you will contribute and key responsibilities: As the Head of Customer and Lending Operations, you will provide strategic and operational leadership across customer service and lending operations. You will set service standards ...

responsible for ensuring the accurate submission of over 15% of the UK’s total packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects … contact for each, the Account Manager will ensure that regular and appropriate levels of communication are maintained, while identifying areas for increased interaction and service development; in addition to being responsible for ensuring the timely data collection, and accurate data submission for each account. The Account Manager should ...

within a Housing environment. The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations. This is an exciting opportunity to play a key role in delivering strategic transformation … programmes focused on customer experience, process improvement, and service modernisation. Key Responsibilities Lead end-to-end delivery of Dynamics 365 and business transformation projects. Manage project scope, plans, budgets, risks, issues, and dependencies. Establish and maintain effective project governance and reporting. Work closely with business and technology stakeholders ...

Semiconductor Tools is now looking for Product Support Manager to provide software support to both customers across the EMEAI and also Process and Service Engineers in the field. This role provides a vital link between Field based Engineers and the Software Engineering team, driving the swift resolution of complex … challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back ...

hire for this role. Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake … those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Overview As a Service Delivery Manager , you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with customers ...

hire for this role. Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake … display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared ...

Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. What It’s Really Like … feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. What You’ll Do As Our Service Delivery Manager You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement ...

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep … great next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they ...

have previous experience in a customer service or order processing role within a manufacturing, supply-chain, or consumer goods environment? Have you worked with ERP systems (e.g. SAP) and EDI order processing, ideally within a B2B or retail context? Do you have strong Excel skills, including VLOOKUPs … order accuracy, fulfilment coordination and issue resolution across a high-volume, direct-to-retail account base, while working closely with a US-based Customer Service team across a six-hour time difference. The role is based on-site in Coventry Monday to Thursday, with remote working on Fridays. ...

About Firstsource Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence. With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology. Learn … more about us at https://www.firstsource.com Job description: Fraud Customer Service Advisor Location: Onsite, West George Street, Glasgow Shifts: Monday to Sunday | Between 7:00am – 11:00pm (rotational)Hybrid/Work from home opportunities following successful completion of training and assessment Protect Customers. Build Your Career. ...

Fosse Associates is seeking a Microsoft Dynamics 365 Customer Service Functional Consultant for a 6–12 month contract based in Greater London. This pivotal role involves leading the design and configuration of customer service solutions to enhance operational efficiency. The successful candidate will have extensive experience … Dynamics 365, particularly in customer service, and will collaborate closely with stakeholders. Hybrid work options available from York or London, offering a competitive day rate. #J-18808-Ljbffr ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions … consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people under ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions … consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people under ...

will do our best to accommodate your needs. A fantastic opportunity has arisen for individuals to work in the energy sector within a Managed Service environment. Our products are specifically developed to provide energy suppliers with the support they require to manage day to day data operations between themselves … team to meet and exceed the expectations of our clients through the management of back-office operations. You will ensure a high-level service, swift and easy resolution of issues through exception management and continuous improvement practices. You will people manage to meet target service levels and ensure ...

retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs … help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared ...