51 to 75 of 330 Remote/Hybrid Customer Service Jobs

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email … phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring ...

Permanent | Full-time SC Clearance eligible (no sponsorship available) This role is with a leading Microsoft Partner growing their architecture capability across Dynamics 365 Customer Engagement and Power Platform. Looking for experienced client-facing Microsoft specialists who already operate as the technical and design authority on enterprise transformation programmes. … into scalable, enterprise-grade solutions Define architecture decisions including configuration vs customisation Own data models, security architecture, and integration design Dynamics 365 CE (Sales, Customer Service, Field Service, Customer Insights) Power Platform (Dataverse, Power Apps, Power Automate, Power BI) Azure integration services (APIs, Functions, Service ...

Support Engineer 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If youve also worked in the following roles, wed also like to hear from … Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours ...

Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear … from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING ...

Position: 2nd Line IT Service Technician Salary: £30,000 to £32,000 Hours: 8:30 to 5:30pm | Monday to Friday Location: Finedon (with onsite customer visits) About Us Dufeu IT Solutions Ltd is a successful, forward-thinking and motivated business based in Finedon . We are recruiting … Line IT Service Technician to join our team on a full-time, permanent basis. We are an award-winning Managed Service Provider delivering IT, Cyber Security, VoIP Telephony, Print and Business Mobile services. We support more than 100 businesses nationwide and pride ourselves on excellent customer ...

Field Service Engineer - Covering the South Coast Salary: £40,000 - £45,000 Location: South Coast/Field Based Hours: Flexible field-based schedule starting from 9:00am. Most days consist of 1-2 planned jobs, with engineers finishing once daily work is completed. 40 hours per week, Voluntary overtime … weekends if available Benefits Company van & fuel card Phone & laptop provided 22 days holiday + bank holidays Pension scheme Death in service (2x salary) Private healthcare after 1 year service Quarterly performance-based bonus About the Company Established for nearly 20 years, this independently owned specialist equipment provider ...

Role: 1st Line Service Desk Engineer Location: Cheltenham (On-site during probation, hybrid thereafter) Salary: £26,000–£30,000 Benefits: Annual bonus + strong training and certification support Our client, a leading managed service provider, is hiring a 1st Line Service Desk Engineer to provide high-quality … technical support to a diverse customer base. This role offers the opportunity to build your technical skillset in a fast-paced, supportive environment, with clear progression and ongoing development. What you’ll do Act as the first point of contact for IT support queries via phone, email, and ticketing ...

Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday/Between the hours of 8.30AM – 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days … Manager approves hybrid working to commence. ***DBS and Financial Fit checks required*** Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts ...

Description Location: London, Watford or Bristol (Hybrid working options available) The Test and Release Manager – Customer Engineering is responsible for planning and managing end to end testing and release activities across the Customer Engineering estate, with Salesforce Financial Services Cloud (FSC) at its core. Operating as an individual … contributor, the role owns quality and release outcomes across Salesforce led customer service journeys and the integrated systems that support them, from initial unit testing through to system, integration and business user acceptance testing (UAT). It ensures that changes delivered via Salesforce FSC configuration, custom development, integrations ...

design of Pega application structure, including framework and implementation layering, class hierarchy, and reuse strategy. Architect and govern the use of Pega Collections and Customer Service case types, ensuring correct extension of out-of-the-box capabilities. Define the approach for integrating Pega Customer Decision … enable Next-Best-Action and Next-Best-Payment strategies. Ensure collections decisioning, workflows, and customer treatments meet regulatory, audit, and compliance requirements across geographies. Provide architectural oversight for integrations with core banking systems, payment gateways, CRM systems, and external agencies. Define non-functional architecture covering performance, scalability, availability, resilience ...

design of Pega application structure, including framework and implementation layering, class hierarchy, and reuse strategy. Architect and govern the use of Pega Collections and Customer Service case types, ensuring correct extension of out-of-the-box capabilities. Define the approach for integrating Pega Customer Decision … enable Next-Best-Action and Next-Best-Payment strategies. Ensure collections decisioning, workflows, and customer treatments meet regulatory, audit, and compliance requirements across geographies. Provide architectural oversight for integrations with core banking systems, payment gateways, CRM systems, and external agencies. Define non-functional architecture covering performance, scalability, availability, resilience ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Customer Success Manager SaaS B2B B2C required by leading software house in Sheffield to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product … provide responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. ...

Pega architecture for collections transformation Lead design of Pega application structure, class hierarchy, and framework layering Govern use of Pega Collections and Customer Service case types Define integration strategy with banking systems, payment platforms, CRM, and third parties Architect use of Customer Decision Hub for Next Best … Experience: Pega Certified Lead System Architect (CLSA) Strong background delivering Pega solutions in banking or financial services Hands-on experience with Pega Collections and Customer Service frameworks Experience integrating Pega Customer Decision Hub Background in large-scale, regulated enterprise programmes Strong stakeholder management and technical leadership capability ...

motivated individual looking to build a long-term career within a regulated, professional environment. This role would suit someone who is detail-oriented, customer-focused, and confident working in a fast-paced setting, with the opportunity to develop specialist knowledge through structured training and ongoing support. About the Role … will play a key role in supporting internal teams and external customers while ensuring industry and regulatory standards are met. Key responsibilities include: Managing customer correspondence and requests in a timely and accurate manner Reviewing documentation and information to ensure compliance with regulatory requirements Maintaining accurate records and updating ...

focused on nurturing and expanding an existing enterprise client base within the colocation sector. If you are a professional who prides yourself on exceptional service and long-term relationship building, rather than aggressive cold-calling, this is the perfect environment for you. The Role This position is focused entirely … years of professional experience who is ready to take the next step in their career. Experience: A background in account management or high-level customer service is essential. Communication: Exceptional verbal and written skills, with the ability to manage professional stakeholders. Attitude: A proactive, "customer-first" mindset ...

Role: Customer Service Support (12-month fixed term) Location: Hybrid - Marston Green, Birmingham 3 days per week Salary: £27,396 Hours: Monday to Friday 8am to 4:30pm Benefits: Pension Established over 30 years ago this highly innovative company are going through an exciting time with the main … Working as part of the Help Desk Support Team, following training, you will be responsible for ensuring the provision of high-quality product and service support users on a centralised bespoke logistics and tracking platform that enables all members and customers to facilitate data exchange and processing of operational ...

Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording … customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This is an excellent … opportunity for someone with 1–3 years’ experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

have a real passion for IT & Tech. A basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous Customer Service type employment would ...

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support … services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using ...

professionally. Learn and assist with basic front desk responsibilities. Support the preparation and submission of industry award applications. Demonstrate a strong commitment to hospitality, customer service, and professionalism while representing the organization to partners, clients, and guests. Assist with general administrative duties within the Events teams. Complete special … commitment to diversity, equity, and inclusion by contributing to a welcoming and inclusive environment. Maintain knowledge of hospitality industry best practices and superior customer service standards. Demonstrate knowledge of hospitality industry terminology and best practices in customer service. OTHER CONTRIBUTIONS: Provide support for special projects and initiatives ...

products that genuinely influence decision-making. Youllcollaborate closely with teams across Halton Housing, using data, analytics, and innovative thinking to solvereal businessproblems, support excellent customer service, and help deliver our vision of Improving Peoples Lives. WhatYoullDo: Power BI;Coding DAX Measures and Dimensional Models. Developing & delivering visually compelling … identifyingtrends, problem solving and escalating where needed. Knowledge of Microsoft Fabric (desirable) Experience of working within a cloud computing environment (Azure preferable) Proven good customer service and communication skills (internal and external)demonstratingunderstanding and support whilst handling/resolvingdifficult situationsor conflict. A good working knowledge and/ ...