51 to 75 of 337 Remote/Hybrid Customer Service Jobs

Role: Deputy Service Desk Lead (Shift Based) Salary: £30,000 - £32,500 Location: Shrivenham (Hybrid 1 Week On-Site, 1 Week Remote) Network IT are supporting a fast-growing organisation seeking a Deputy Service Desk Lead to help oversee day-to-day Service Desk operations … shift-based environment. You will play a key role in supporting the Shift Leader, guiding a team of Service Desk Engineers, and ensuring customer-focused, high-quality technical support delivery across all incoming incidents and requests. This is an excellent opportunity for an experienced Service Desk professional ...

collaboratively with Network Operations, Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring … physical infrastructure assets, including FWA sites, cabinets, and private facilities. Conduct asset condition assessments, audits, and performance evaluations. Track asset lifecycle status, performance, service life, and replacement schedules. Ensure assets are operated and maintained in line with industry standards, regulatory requirements, and organisational objectives. Monitor and optimise lifecycle costs ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Field Service Engineer, Scientific Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Scientific Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Scientific Robotic ...

Field Service Engineer, Scientific Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Scientific Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Scientific Robotic ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Field Service Engineer, Laboratory Robotic Systems Basic Salary £50,000 to £55,000 Bonus 10% Company Car - Electric (Tesla) and Hybrid Options Available Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated … customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer, Laboratory Robotic ...

Regional Service Manager, Medical Diagnostic Systems Overall Earnings £81,000 Basic Salary £66,000 Bonus £6,000 Company Car (electric/hybrid options available) Excellent Benefits Package The Role – Regional Service Manager, Medical Diagnostic Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships with key customers Regularly attending meetings and providing customer care Ensuring the delivery of KPI's, including resource utilisation, PPM delivery, team and customer satisfaction Financial ...

Customer Account Manager- Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-35k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Account Manager … join their customer excellence and account management team Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause ...

Line Technical Support Engineer/IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. … youve also worked in the following roles, wed also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have ...

seeking a dedicated Customer Support Representative to join our client's Service Desk team. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK. Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally … promptly. Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows. Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required. Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain ...

reporting to the Head of Product & Platform, you’ll play a key role in delivering the development of Wealthify’s core platform. Collaborating with Customer Service, Cash and Investment Operations, Investment Management and Software Engineering professionals, you’ll take ownership of delivering some of the most critical projects … Wealthify – new integrations, new microservices, automations and improvements to the investments service we offer customers. This role is an opportunity to grow a highly efficient high scale platform, innovating investment management for hundreds of thousands of Customers. Your responsibilities include: Identifying opportunities to improve the service-led architecture ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem … solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well ...

Customer Success Agent My Client, an expanding healthcare technology and services organisation, is looking for a Customer Success Agent to join their growing team. This is an exciting opportunity for someone who enjoys working in a fast-paced customer-focused environment and wants to build a career … business that supports healthcare providers across multiple international markets. The successful candidate will join a small, collaborative team and will report directly to the Customer Success Team Leader. This role will play a key part in supporting customers, managing account renewals, and ensuring a high level of service ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade appointments - Recording ...

ideal candidate will have a natural flair for technical problem-solving, experience working within an education environment, and a passion for delivering high-quality service to schools. This is a central role within our Project Team, supporting the design, development and delivery of technical solutions across our school network. … timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service What Were Looking For Were seeking someone with strong technical expertise and a background in project management. Youll be organised, adaptable ...

ideal candidate will have a natural flair for technical problem-solving, experience working within an education environment, and a passion for delivering high-quality service to schools. This is a central role within our Project Team, supporting the design, development and delivery of technical solutions across our school network. … timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service What Were Looking For Were seeking someone with strong technical expertise and a background in project management. Youll be organised, adaptable ...

issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting. This is going to be ideal for someone with who is capable of providing great customer services and able … location. Building long term relationships with vendors. Daily reporting and maintenance of daily documentation updates. Responding to queries, providing accurate updates and manage customer expectations. Monitoring unit feeds to fix live issues and support with troubleshooting. What We're Looking For: Previous experience which demonstrates good customer service ...

with Dynamics 365 CE/CRM . Build workflows, dashboards, and apps using Power Automate, Power Apps, and Power BI . Implement Omnichannel for Customer Service and AI-enhanced tools using Copilot Studio, GitHub Copilot, or Azure OpenAI Service . Collaborate with architects and business teams … Apps, Power Automate, Power BI, and Power Virtual Agents . Familiarity with Copilot integration, AI agents, or GitHub Copilot . Understanding of Omnichannel for Customer Service is highly desirable. Active or eligible SC/DV/CTC clearance . Strong problem-solving, collaboration, and communication skills. ...

working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer … Experience: At least 2 years experience in 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft ...

changing self-adhesive label, print and IT solutions to blue-chip clients, global banks, governments, and top brands across 50+ countries. We're innovative, customer-obsessed, and growing fast and now we're looking for driven Account Managers to continue that momentum. Your Mission (and Why It's Awesome … pro. Hunt for growth: spot opportunities to upsell premium products and cross-sell game-changing solutions boosting revenue and your bonus! Deliver WOW-level service every day via phone, email, and client/supplier visits. Dive into a fascinating world of self-adhesive labels, print tech, and automation with ...