1,076 to 1,100 of 1,224 ITIL Jobs

executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus … proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. Experience in broadcasting, streaming, and videography is More ❯

executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus … proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. Experience in broadcasting, streaming, and videography is More ❯

of existing architecture and manage configuration migrations. Participate in workshops to refine processes and workflows. Essential Skills & Experience In-depth knowledge of ServiceNow modules and functionality. Strong understanding of ITIL processes and best practices. Experience in large, complex enterprise environments with multiple integration points. Skilled in designing and implementing scalable, robust architectures. Knowledge of cloud services, enterprise software, cybersecurity, and … emerging tech such as AI and IoT. ITIL certification. Proven track record delivering complex IT solutions that meet business needs. Strong leadership, mentoring, and stakeholder engagement skills. Excellent communication and presentation abilities. Ability to manage multiple priorities and meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect More ❯

various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service … Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton More ❯

various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service … Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton More ❯

to Microsoft Intune, Autopilot or Azure AD* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply... Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for … this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey More ❯

Strong customer-facing skills , with the ability to explain technical detail clearly and produce quality documentation. Organised, detail-driven, and able to balance multiple deadlines in a structured way (ITIL background helpful). Passionate about technology, with a drive to learn and develop. Hands-on technical expertise including: Networking: Strong 3rd Line equivalent - Cisco routing/switching, WAN, campus, and … Desirable: CCIE R&S Palo Alto PCNSA/PCNSE Desirable: CCNP Security, Cisco CCNA Security, Checkpoint SA/SE Cloud certifications (AWS SAA/SAP, Azure MCSA/MCSE) ITIL and/or project management certification Degree or diploma in a related discipline If you're a technically strong Network and Security Engineer who thrives on delivering secure, business-critical More ❯

Strong customer-facing skills , with the ability to explain technical detail clearly and produce quality documentation. Organised, detail-driven, and able to balance multiple deadlines in a structured way (ITIL background helpful). Passionate about technology, with a drive to learn and develop. Hands-on technical expertise including: Networking: Strong 3rd Line equivalent - Cisco routing/switching, WAN, campus, and … Desirable: CCIE R&S Palo Alto PCNSA/PCNSE Desirable: CCNP Security, Cisco CCNA Security, Checkpoint SA/SE Cloud certifications (AWS SAA/SAP, Azure MCSA/MCSE) ITIL and/or project management certification Degree or diploma in a related discipline If you're a technically strong Network and Security Engineer who thrives on delivering secure, business-critical More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange More ❯

Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and ITSM best practices Excellent communication , reporting , and stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits … Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯

in Ashburn, Virginia, Orlando, FL, or San Antonio, TX. Essential Functions: • Quality Framework Development: Establish comprehensive quality control processes and procedures that align with Help Desk Institute (HDI) and ITIL best practices while meeting CBP-specific requirements • Performance Monitoring: Conduct systematic monitoring of customer interactions, ticket documentation, escalation procedures, and resolution quality to ensure adherence to established standards • Customer Experience … Materials Primary Duties and Responsibilities: Quality Framework Development and Implementation • Quality Control System Design: Establish comprehensive quality control processes and procedures that align with Help Desk Institute (HDI) and ITIL best practices while meeting CBP-specific requirements • Quality Standards Development: Develop and implement quality standards that ensure consistent, professional, and effective customer service across all TSD operations • Process Documentation: Create More ❯

Primary Responsibilities: Responsible for performing, training team and developing processes for the following duties: •Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure. •Perform real-time customer failover to restore services during More ❯

required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week. The proposed Help Desk Lead shall: • Possess Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission. • Have a minimum of 5-8 years' overall experience with increasing responsibilities in information systems management. • Possess 3-5 years supervisory experience • Possess More ❯

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella Hybrid September/October start We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong … ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event & Configuration … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯

pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on … your knowledge to others working within the wider team based in Hartlepool, Chippenham and India. The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS … Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Responsibilities Technical ownership of the Ivanti IT Service Management toolset Low level understanding of the Ivanti DB schema Highly experienced in the configuration of More ❯

Required Skills Years of experience: 10+ w/Bachelors Degree, 13+ w/High School Diploma Education: High School Diploma or greater Certifications: Must possess Information Technology Infrastructure Library (ITIL) Level III certification in one of the followings: -Cisco Certified Security Professional (CCSP) -Cisco Certified Network Practitioner (CCNP) -CASP+ CE Advanced Security Practitioner (CASP) -Fortinet Certified Network Security Professional (FCNSP More ❯

Project Management Professional (PMP) certification and has held PMP certification for a minimum of 6 years. 8+ years of experience as a project manager. • Current Information Technology Infrastructure Library (ITIL) v4 certification. • Project Management experience in an Agile software development environment, including methodologies related to software lifecycle management. • Technically competent with Microsoft software suite, including but not limited to Word More ❯

all artifacts that support the rational; -the how and why we did it this way- • Develop and publish team vetted storage standards and policies as needed • Follow ITIL (Information Technology Infrastructure Library) practices for Change Management Interpersonal Traits: • A team mindset • Strong communication skills, written and oral • Solid desire to learn the ALTESS storage environment Required Technical Skills: • Five or More ❯

considered). 5+ years of IT or business experience, including direct engagement with customers or stakeholders. 3+ years of experience managing or coordinating global IT projects. Strong understanding of ITIL practices (certification in ITIL v4 is a plus). Excellent interpersonal, communication, and organizational skills. Comfortable working in diverse, geographically dispersed teams and managing vendor relationships. Understanding of compliance standards More ❯

experience of working in a global law firm or similar professional services Experienced background developing and implementing strategies for 24/7 service delivery required You will have an ITIL certification and good knowledge of ITIL processes You will have exceptional communication skills. ServiceNow experience is highly desirable Location – central London/hybrid working Does this role tick all the More ❯

II certification (one of the following): - CCNA Security - CySA+ - GICSP - GSEC - Security+ CE - CND - SSCP - Computing environment certification (e.g., CCNA) within 6 months of hire Preferred Qualifications: - Knowledge of ITIL processes and ITIL certification - Experience with the IAVM process Compensation: - Salary: $120,000 - $145,000 (based on experience and education) - Benefits: Comprehensive package including medical, dental, vision, 401(k More ❯

O365, Azure, Intune, Defender, SharePoint, Teams, Entra ID, and Power Platform Solid technical foundation in networking , server admin , virtualisation (Hyper-V) , IAM/PAM , and endpoint security Familiarity with ITIL practices , compliance frameworks, and regulated environments Hands-on experience with automation, scripting, and CI/CD pipelines is a plus Excellent communication, problem-solving, and project management skills Preferred Qualifications … Microsoft Certifications (e.g. Azure Administrator, Security Compliance, Server Hybrid Admin) CompTIA (Network+, Security+, Server+) Membership in a professional IT body (e.g. BCS, ISACA, (ISC)2, ITIL More ❯

Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role … review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. More ❯

repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll lead the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern change lifecycle activitiesreviewing, assessing, communicating … CABs, track KPIs, and drive continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a … hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation certificate or equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and More ❯