1,101 to 1,125 of 1,327 ITIL Jobs

deliver end-to-end service performance and SLA compliance. The position demands strategic leadership, strong supplier coordination, and deep expertise in SIAM and ITIL frameworks, while managing a team of 50+ professionals. Key Responsibilities 1. SIAM Strategy & Governance Define and implement the SIAM operating model for a multi-supplier environment …/KPI management across complex vendor ecosystems. Demonstrated ability to lead large teams (50+ FTEs) and manage supplier relationships. Deep knowledge of ITIL and SIAM practices, OSS/BSS systems, and ITSM tools (e.g., Helix & Remedy). Excellent stakeholder management and executive communication skills. Education & Experience Requirements Required Qualifications Bachelor ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

into scalable, high-impact digital workflows on the ServiceNow platform. This role requires a deep understanding of ServiceNows core modules and a commitment to ITIL best practices to drive operational excellence for 2025 and beyond. Key Responsibilities Requirements Engineering: Lead workshops with stakeholders to elicit, analyze, and document business requirements … time zones. Technical Skills: Proficiency with Agile tools (e.g., Jira, Azure DevOps) and process modeling software (e.g., Lucidchart, Visio). Certification: Strong understanding of ITIL v4 frameworks. Communication: Exceptional facilitation skills with the ability to explain technical concepts to non-technical business leaders. Preferred Skills (2025 Focus) ServiceNow Certifications: Certified ...

Delivering excellent support for Microsoft Teams Monitoring server backups and ensuring software/hardware orders are fulfilled Managing Microsoft licensing and ensuring compliance Following ITIL-aligned service management practices and improving processes Ensuring all installations are recorded and licenses verified Reporting software process violations and supporting daily operations checks What … Active Directory , VMware , and Windows Server CCNA or equivalent networking experience Hands-on experience with desktop and server hardware (2nd line support) Familiarity with ITIL service management practices (Advantageous ...

Location: Corsham Onsite 2-3 days per week. Duration: 3 months + Our client, Defence client requires an ITIL Service Asset and configuration Manager SACM working onsite in Corsham 2-3 days per week. Key responsibilities: Process Design and Improvement:?Defining the SACM process strategy, objectives, policies, procedures, and work … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. ...

platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. * Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. * Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills … explain technical issues clearly to non-technical colleagues. * Hands-on experience with ITSM tools (eg, Halo, ServiceNow) and service reporting. * Working knowledge of ITIL principles; ITIL Foundation certification preferred. * Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/ ...

design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial role overseeing … ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ITIL certifications (preferred ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1 -2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £ 350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge : ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Newcastle or Glasgow (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

knowledge, including IP Routing. Expertise with Firewalls (Palo Alto and/or Cisco). Experience with monitoring/event management tools (e.g., SolarWinds). ITIL Foundation Certificate or experience working within ITIL frameworks. Desirable: Working towards Cisco CCNP or Aruba ACSP certifications. Experience with Cisco ISE, Palo Alto, Firepower ...

hardware including Desktops, Laptops, Printers, and Mobile Devices and their management * Strong background of troubleshooting hardware and software related issues * Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification * Excellent knowledge of O365 and Microsoft OS's * Understanding and experience of Active Directory ...

working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding … REST bases APIs Other specifications: You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able ...

Teams, Word, Excel Basic IT skills and knowledge in a wide range of areas. Desirable Customer care NVQ or similar Commitment to study towards ITIL v3 Foundation or experience of working within an ITIL environment in a professional ICT Service. Experience of working in the NHS Skills and Aptitude Essential … hardware and software gained through qualification or equivalent experience Able to quickly assess severity of problems to provide a responsive resolution. Desirable Knowledge of ITIL Service Management Personal Qualities Essential Good team player Able to work under pressure Excellent interpersonal/communication skills Disclosure and Barring Service Check This post ...

solving problems and enjoys making a real difference to people’s workdays. What we are looking for: Experience working in a fast-paced ITIL-based or MSP environment. Industry-recognised technical training and certifications (e.g. Microsoft, CompTIA, ITIL). Ability to troubleshoot and resolve complex issues calmly and confidently. ...

platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. … dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver ...

Support of mobile devices including tablets, phones, scanners etcc Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it’s important you are methodical, calm and able ...

Support of mobile devices including tablets, phones, scanners etcc Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, its important you are methodical, calm and able to make ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration … service issues, drive continuous improvement, and ensure smooth transition of changes into live service. Key Responsibilities: Service Governance & Process Management Embed and mature ITIL aligned processes across Change, Major Incident, Problem, Risk, and Service Continuity. Protect service operations through effective change control and governance. Drive process compliance, efficiency, and quality ...

application performance . Leading and mentoring application support specialist and allocate resources effectively and manage workload priorities What we need from you: . ITIL 4 Managing Professional/Foundation Certification . HND/HNC/Level 5 in Information Technology, or a related field is often preferred but not always … like Azure, AWS, or hybrid setups. . Familiarity with ITSM tools (e.g., JIRA, ServiceNow) . Ability to triage and troubleshoot application issues using structured ITIL processes . Strong communication and stakeholder engagement skills . Maintains a strong understanding of data protection and application security principles when handling sensitive information ...

Process Innovation Strengthen AG's AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...