1,101 to 1,125 of 1,224 ITIL Jobs

scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training … sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g. … led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer More ❯

scheme, on-going training and development. Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher. Who we are: We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training … sectors. Key Responsibilities: • Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews • Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics • Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance • Control £700k IT OPEX budget; track costs and manage asset register • Sponsor supplier-led projects (e.g. … led change projects • Familiar with ISO 27001, GDPR, and risk reporting • Clear communicator with execs, users, and vendors • Data-driven; focused on cost, service, and risk improvement Certifications & Education: • ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM • CIPS Level 4 (Commercial & Contract Management) • Degree in IT, Info Systems, or Business Management Why Join Us? We value our employees and offer More ❯

Support level duties will include monitoring, installation, modification, testing and servicing of network equipment. Primary focus will be on, handling internal projects for operations, driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and driving specific tasks to a successful conclusion, operations management, configuration/change management oversight, service level agreements (SLA … clearance for CMS prior to start. Preferred Qualifications Technology: Prior experience with OSI Layers, Network Security, Network Admin Tools: Ansible, Remedy/Service Now, SolarWinds Certifications: Cisco CCNP, CCIE , ITIL, PMP, Palo Alto Company Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be More ❯

your most recent CV for consideration. 1st/2nd/SUPPORT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/SCCM/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/SUPPORT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/SCCM/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL More ❯

production systems uptime Manage work in the ticketing system (Jira), ensuring timely response, prioritization, and resolution of issues. Monitor service metrics, identify trends, and implement process improvements aligned with ITIL best practices. Collaborate with the Director of IT Operations and other stakeholders to align IT support and infrastructure with business objectives. Ensure effective documentation, knowledge sharing, and asset management practices … 2+ years in a leadership or management role. Experience managing IT help desk and infrastructure teams (systems, networks, or both). Strong working knowledge of IT service management principles (ITIL) and best practices. Proficiency in Jira Service Management or other enterprise ticketing systems. Solid understanding of IT infrastructure, including networking, servers, Active Directory, and cloud services. Excellent problem-solving, communication More ❯

level duties will include monitoring, installation, modification, testing and servicing of network equipment. Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). … Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin Tools: Share Point, Skype, Slack, Service Now, Wiki's, MS Project Certifications: Cloud, Cisco CCNP CCIE , ITIL, PMP More ❯

level duties will include monitoring, installation, modification, testing and servicing of network equipment. Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). … Qualifications • Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin • Tools: Share Point, Skype, Slack, Service Now, Wiki's, MS Project • Certifications: Cloud, Cisco CCNP, ITIL, PMP, Dell Versa Salary More ❯

level duties will include monitoring, installation, modification, testing and servicing of network equipment. Primary focus will be on, handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). … Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin Tools: Share Point, Skype, Slack, Service Now, Wiki's, MS Project Certifications: Cloud, Cisco CCNP CCIE , ITIL, PMP Salary More ❯

A Bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis. Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations. 6+ years of experience working with ITSM solutions in an enterprise environment. 6+ years of ServiceNow development/implementation/integration/administrative experience. 10+ years of experience working … Experience integrating internal and external (SaaS based) systems/applications like Zoom, Box, OKTA, Active Directory, Workday is a plus. Experience providing training on using SNOW tool capabilities and ITIL processes. Ability to learn and adapt to new technologies applicable to the ServiceNow platform. Ability to understand complex business needs and adapt appropriately. Ability to collaborate with senior-level management. More ❯

be able to: • Maintain an up to date understanding an evolving IT service baseline of networks, virtualization, hosting, and other enterprise IT capabilities • Leverage a working understanding of the ITIL framework and apply it towards the oversight and maturity of an evolving IT operations • Assess proposed service delivery alignment against service operations requirements and mission objectives • Oversee service operations in … Masters in a STEM related field and three (3) years or more experience • Experiences with Intelligence Community (IC) infrastructure is a plus • PMP is a plus, but not required • ITIL certification is a plus, but not required • Clearance: • TS/SCI with CI Polygraph Geographic Locations: Springfield, Virginia, On-Site Position Travel: 25% Timing: LV8D Solutions accepts applications on an More ❯

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus on … detect wider impacting issues, raising problems or risks. · Ensuring governance and compliance to existing processes and any regulatory requirements. · Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. · As required build and run service management reporting for your aligned service … s) ensuring accuracy and available on time. · Raise, and manage risks associated with the service(s) ensuring ownership Requirements · ITIL Accreditation · V4 Foundation equivalent or above · Problem solving · Incident management · ITSM toolset experience · Risk management · Highly resilient with an aptitude to work well under pressure. · Being able to balance conflicting priorities. · Adaptability and the ability to cope with ambiguity. · Proactive More ❯

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus on … detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned service … s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with ambiguity. Proactive More ❯

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus on … detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned service … s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with ambiguity. Proactive More ❯

client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments, changes, and releases. You will ensure … meet the following essential qualifications: Proven experience as a Service Delivery Manager, with responsibility for managing incidents, problems, changes, and releases in live digital service environments. Strong knowledge of ITIL service management practices, with practical application across Incident, Problem, Change, and Release Management. Demonstrated ability to handle escalations and drive timely resolution of complex service issues. Experience in line management … and internal stakeholders. Strong business acumen with proven relationship management skills. Nice to have experience Exposure to Agile delivery environments, with experience collaborating closely with development and project teams. ITIL certification (Foundation or higher). Hands-on experience with Jira (Software and Service Management) and Confluence. Previous experience working in a digital agency, technology consultancy or similar environment, or exposure More ❯

requires day to day leadership, coordination, and forward thinking. Key Responsibilities Manage the team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT … enterprise applications with a good appreciation of applications design and development including database and infrastructure technologies. Excellent troubleshooting, problem solving and delivery skills coupled with a good understanding of ITIL support processes. Excellent track record of people and team management. Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. Awareness of structured development, analysis and More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

timely investigation, resolution and communications to stakeholders Driving structured post-incident reviews, root cause analysis and tracking actions to completion Managing and chairing Change Advisory Boards in line with ITIL processes Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively Maintaining an accurate change schedule and updating the CMDB to reflect the live environment Identifying and … wider IT operations and cross-functional training to strengthen incident/change readiness What you'll bring Strong experience managing major incidents and driving change processes in line with ITIL best practice Proven ability to lead response teams in high-pressure environments Excellent stakeholder communication skills, including crisis comms to senior leadership and customers Experience running Change Advisory Boards and More ❯

is accurate, accessible, and actionable; and that configuration items are properly tracked and aligned with service delivery. This position is ideal for a systems thinker who excels in structured, ITIL-aligned environments and is committed to clarity, governance, and operational excellence. You will collaborate with various internal and external partners to uphold high standards in documentation, service lifecycle management, and … retiring articles in ServiceNow or similar ITSM platforms • Proven experience and understanding of Configuration Management practices, including tracking CIs, analyzing relationships, and conducting impact assessments. • A strong understanding of ITIL frameworks and the intersections between service cataloging, knowledge management, and configuration management are essential. • Ability to coordinate with Service Owners, Catalogue Editors, Approvers, and Fulfilment Groups to ensure service integrity More ❯

is accurate, accessible, and actionable; and that configuration items are properly tracked and aligned with service delivery. This position is ideal for a systems thinker who excels in structured, ITIL-aligned environments and is committed to clarity, governance, and operational excellence. You will collaborate with various internal and external partners to uphold high standards in documentation, service lifecycle management, and … retiring articles in ServiceNow or similar ITSM platforms Proven experience and understanding of Configuration Management practices, including tracking CIs, analyzing relationships, and conducting impact assessments. A strong understanding of ITIL frameworks and the intersections between service cataloging, knowledge management, and configuration management is essential. Ability to coordinate with Service Owners, Catalogue Editors, Approvers, and Fulfilment Groups to ensure service integrity More ❯

Primary Responsibilities: Responsible for performing, training team and developing processes for the following duties: •Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure. •Perform real-time customer failover to restore services during More ❯

We’re on the lookout for a Field Support Engineer who loves variety, thrives in a client-facing environment and takes pride in delivering a first-class IT experience. You’ll be the go-to person on the ground for More ❯

as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as … Meetings. Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our clients and the More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent SAAS … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development (can include coursework undertaken as an undergraduate or similar More ❯