1,326 to 1,350 of 1,609 ITIL Jobs

Qualifications: 12+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Preferred … Qualifications: Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud/DevOps practices. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. Occasional travel for global team engagement or vendor More ❯

Service Management Leadership • Own the end-to-end delivery and continuous improvement of regional IT services, ensuring operational excellence, customer satisfaction, and alignment with global service standards. • Oversee core ITIL-based service processes including incident, problem, change, request, and configuration management. Programme and Project Delivery • Lead the execution of multiple enterprise IT programmes and projects, ensuring delivery is on time … in IT service management, programme delivery, or transformation, with at least 3-5 years in a senior leadership or regional role. • Knowledge of service management and delivery frameworks (e.g., ITIL, Agile, PMP, PRINCE2). • Proven experience managing regional or multi-site IT operations and largescale enterprise projects. • Strong leadership, communication, and stakeholder engagement skills. • Experience in high-paced, matrixed organisations More ❯

technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelors degree in Computer Science, Information Technology, Electrical Engineering … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward Base salary of More ❯

Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer … requires expert experience in either a service management or technical solution role including some of the following: Significant experience in service and operational environments working in line with the ITIL V3 Framework and the associated service lifecycles. Service governance within a recognized process framework ISO20000 and knowledge of Chorus 2 PDCS or similar service management frameworks. Technical management of subcontract More ❯

affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯

affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯

goal for overall excellent Partner experience in services provided Compliance Support Develop the registers, logs, lists, trackers and documents needed for standardised operations (eg as found in a typical ITIL-based service organisation) and to support continuous improvement. Support compliance with GDPR, ISO, and other standards. Coordinates with security teams and vendors to maintain safe, audited, and resilient systems. Mergers … Portals, MS Office, tools for Collaboration, Reporting, Project Management, tracking, Strong understanding of best practices IT Service operational workflows Awareness of some key relevant standards such as GDPR, ISO27001, ITIL service management and Project Management/Service frameworks Interpersonal Exceptional communication and relationship-building skills Strong problem-solving and conflict resolution abilities Organisational Effective time management and ability to prioritise More ❯

verbal) Proficiency in MS Visio and strong skills in Excel, Word, PowerPoint Self-starting, enthusiastic, keenness to learn, develop and contribute to the success of the program Desired Qualifications ITIL 4 Foundation training Experience Mocking up and developing dashboard in Power BI Experience with Adobe Suite of Tools such as Adobe XD. Experience diagramming with Microsoft Visio Knowledge of HTML … user story documentation Lean Six Sigma Yellow or Green belt Agile Scrum Master Data and Analytics knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of ITIL/Service Management methodologies Experience of working with partner organization and 3rd party suppliers Salary More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the global Yunex Traffic community with ideas to … concepts to non-technical users Ability to work independently and collaboratively, building strong relationships with colleagues and customers Effective time management and prioritisation skills Desirable: Experience working within an ITIL framework Knowledge of Intelligent Traffic Control Systems Exposure to cybersecurity practices and standards Experience with software deployment and project management Understanding of database technologies and data analysis Relevant technology industry More ❯

customer focus. The IT Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes … service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience managing supplier contracts and More ❯

the role. You will need to demonstrate these throughout the recruitment process. Person Specification Qualifications Essential Masters level qualification in a relevant technology-related subject or equivalent relevant experience ITIL Certification at Foundation or higher level. A recognised qualification in management e.g. MBA or equivalent experience Evidence of continuous professional development The following would be an advantage but are not … CSM). A valid driving licence, allowing you to drive in the UK Experience Essential Excellent knowledge of IT Service Management principles with an in-depth working knowledge of ITIL standards specific to Service Operations Experience of developing Service and Operating Level Agreements for internal/external client groups in a large organisation Extensive customer relationship management experience Knowledge and More ❯

commercial teams Technical Advisory & Strategy Serve as a technical advisor on service-related topics, particularly Cloud (Azure, AWS, VMware), Security, and Digital Workplace Align service strategy with best practices (ITIL) and emerging technologies Qualifications & Skills: Minimum 5 years of experience in IT Service Management , preferably in enterprise environments Strong background in Cloud (Azure, AWS, VMware) and Security services ITIL qualification More ❯

Hyper-V, firewalls (FortiGate/WatchGuard) Strong Azure experience especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks) Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection Comfortable in a fast-paced, multi-region environment with occasional travel Experience with … Growth: Own critical systems and lead with influence People-first culture: Inclusion, transparency, and development are at the core of our values Career development: Support for certifications (e.g., Azure, ITIL), growth pathways, and mentoring More ❯

reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL principles (certification a bonus - support available if not yet certified) Bonus points for: Linux knowledge Recruitment involvement Experience within defence, MSP, telecoms, fintech, utilities or similar sectors What's on … offer: Up to £48,000 base salary Bonus Holiday Excellent benefits: healthcare, life assurance etc No on-call requirements Family-friendly flexibility (e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in More ❯

reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL principles (certification a bonus - support available if not yet certified) Bonus points for: Linux knowledge Recruitment involvement Experience within defence, MSP, telecoms, fintech, utilities or similar sectors What's on … offer: Up to £48,000 base salary Bonus Holiday Excellent benefits: healthcare, life assurance etc No on-call requirements Family-friendly flexibility (e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in More ❯

Drive cross-functional team collaboration using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance … of finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … Business Suite teams and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

Drive cross-functional team collaboration using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance … of finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … Business Suite teams and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/… Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively encouraged to upskill. More ❯

are subject to availability Person Specification Qualifications Essential Educated to a degree level or equivalent experience in delivering and supporting interfaces and data flows between systems and applications Desirable ITIL Foundation PRiNCE2 Foundation Knowledge Essential Understanding and supporting data flows and interfaces Database administration and data processing in a complex information environment. Interface and data warehouse support, system administration and … interfaces, integration engines and APIs Delivering continual service improvements Working in a technical environment with a Service Desk and associated tools Desirable Working within an environment that applies the ITIL Service Management framework Working within an environment that applies PRiNCE2 Working in the NHS Working knowledge of the NHS, data sets and standards Skills Essential Confidence and capability to deal More ❯

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this More ❯

a small team of application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and … efforts and processes. - Utilise tools such as Jira and Azure DevOps as needed. Qualifications and Experience: - Proven experience in leading a team of application support engineers. - Demonstrable knowledge of ITIL processes, with certifications preferred. - Familiarity with Azure, Microsoft .Net, Ansible, and Terraform is advantageous. - Experience in application management within Azure environments. - Ability to work effectively in an Agile team setting. More ❯

/subnet addressing. •Experienced and adept at developing and maintaining technical documents, analyses, and reports. •Experience presenting to senior customer management, customer stakeholders, and company management. •Familiarity with the ITIL framework. •Ability to travel up to 25% including OCONUS potential travel. These Qualifications Would be Nice to Have: •Previous work experience providing support to the NGEN-NMCI program is highly … management solution. •Advanced/Professional level vendor certifications (Cisco, Juniper, Aruba, Palo Alto). •Demonstrated NET/SEC DevOps experience. •IAT Level III Certification (i.e. CISSP or equivalent). •ITIL v3/v4 certification/training. •Agile certifications or applicable experience. More ❯

Summary The Senior Service Assurance Manager plays a critical role in ensuring the delivery and performance of Service Management practices across assigned D&T Tribes. Embedded within product, platform, or infrastructure teams, you'll act as the key link between More ❯