1,351 to 1,375 of 1,634 ITIL Jobs

response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to the factory (ITIL) Managing and leading a team of eight IT professionals with growth plans What the Factory IT Manager will need: Essential requirements: Bachelor's degree in Computer Science, Information Technology, Electrical … with occasional travel to other sites Ability to work in the United Kingdom without the need for visa sponsorship Desirable requirements: Knowledge of Industry 4.0 technologies and implementation experience ITIL or relevant technical certifications Prior experience in a Semiconductor Wafer Fab is a strong plus, but not essential What your benefits will include: Remuneration & Reward - Base salary of More ❯

plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯

plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯

global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small team covering IT infrastructure and service desk … projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a similar leadership role. Knowledge of ITIL best practices and strong understanding of IT infrastructure. Experience managing teams, vendors, and projects in a fast-paced environment. Excellent communication, problem-solving, and stakeholder management skills. In return, you More ❯

goal for overall excellent Partner experience in services provided Compliance Support Develop the registers, logs, lists, trackers and documents needed for standardised operations (eg as found in a typical ITIL-based service organisation) and to support continuous improvement. Support compliance with GDPR, ISO, and other standards. Coordinates with security teams and vendors to maintain safe, audited, and resilient systems. Mergers … Portals, MS Office, tools for Collaboration, Reporting, Project Management, tracking, Strong understanding of best practices IT Service operational workflows Awareness of some key relevant standards such as GDPR, ISO27001, ITIL service management and Project Management/Service frameworks Interpersonal Exceptional communication and relationship-building skills Strong problem-solving and conflict resolution abilities Organisational Effective time management and ability to prioritise More ❯

roadmap for IT Operations, ensuring robust, secure, and scalable infrastructure and services. Lead, coach and develop two internal teams: Infrastructure & Security Operations, and IT Service Delivery. Implement and mature ITIL-aligned service management practices, embedding a culture of service excellence across the organisation. Act as a senior escalation point for IT-related issues, providing clear and effective communication to non … Requirements: Proven experience leading IT Operations, Service, or Infrastructure functions in a multi-site, fast-paced environment. Strong track record in IT Service Management, with experience implementing or maturing ITIL-based frameworks. Broad technical expertise across infrastructure, cloud (Azure, AWS), domain services, networking, security, and endpoint management. Hands-on knowledge of security controls and tooling, including firewalls, SIEM, EDR/ More ❯

verbal) Proficiency in MS Visio and strong skills in Excel, Word, PowerPoint Self-starting, enthusiastic, keenness to learn, develop and contribute to the success of the program Desired Qualifications ITIL 4 Foundation training Experience Mocking up and developing dashboard in Power BI Experience with Adobe Suite of Tools such as Adobe XD. Experience diagramming with Microsoft Visio Knowledge of HTML … user story documentation Lean Six Sigma Yellow or Green belt Agile Scrum Master Data and Analytics knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of ITIL/Service Management methodologies Experience of working with partner organization and 3rd party suppliers Salary More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the global Yunex Traffic community with ideas to … concepts to non-technical users Ability to work independently and collaboratively, building strong relationships with colleagues and customers Effective time management and prioritisation skills Desirable: Experience working within an ITIL framework Knowledge of Intelligent Traffic Control Systems Exposure to cybersecurity practices and standards Experience with software deployment and project management Understanding of database technologies and data analysis Relevant technology industry More ❯

customer focus. The IT Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes … service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience managing supplier contracts and More ❯

for Swift-related infrastructure. Manage incidents, troubleshoot issues, and drive resolutions in a timely manner. Perform system analysis and implement new Swift-related applications and updates. Ensure compliance with ITIL standards for incident and change management. Serve as the liaison between the technology department and business teams to communicate system updates and changes. Maintain and update technical documentation, including workflows … Python) Proven ability to work under high-pressure conditions with a structured and analytical approach. Experience in financial services, preferably in payments, settlements, or treasury operations . Understanding of ITIL framework and change management processes. Excellent documentation, communication, and organizational skills. Experience in technical onboarding of new APIs and systems . Desirable: Knowledge of Fix Messaging protocol and market connectivity More ❯

transformation programme. Significant and demonstrable experience working with IT systems, financial systems and ServiceNow. Technical Qualifications- Essential minimum eligibility criteria Recognised qualifications and professional certifications, such as Microsoft and ITIL Security Clearance Level All GLD employees must hold BPSS security clearance. If successful for this post you must hold or be willing and able to obtain the required security clearance … for this role. More information can be found about the vetting processhere . Qualifications Technical Qualifications- Essential minimum eligibility criteria Recognised qualifications and professional certifications, such as Microsoft and ITIL Behaviours We'll assess you against these behaviours during the selection process More ❯

the role. You will need to demonstrate these throughout the recruitment process. Person Specification Qualifications Essential Masters level qualification in a relevant technology-related subject or equivalent relevant experience ITIL Certification at Foundation or higher level. A recognised qualification in management e.g. MBA or equivalent experience Evidence of continuous professional development The following would be an advantage but are not … CSM). A valid driving licence, allowing you to drive in the UK Experience Essential Excellent knowledge of IT Service Management principles with an in-depth working knowledge of ITIL standards specific to Service Operations Experience of developing Service and Operating Level Agreements for internal/external client groups in a large organisation Extensive customer relationship management experience Knowledge and More ❯

and resolving software and system issues in manufacturing environments. Understanding of manufacturing processes and MES workflows. Familiarity with database technologies (SQL), scripting, and shop-floor equipment integration. Knowledge of ITIL or similar service management frameworks is advantageous. Experience with software development methodologies (Agile) and version control systems (GitHub). Proficiency in programming languages relevant to MES systems (Python, Java, C# … support rotations for urgent issues. Education & Qualifications Bachelor's or Master's degree in Engineering, Software Development, Information Technology, or related fields. Certifications are a plus. Additional certifications like ITIL 4, GMP, or Database technologies are advantageous. Travel & Languages Travel up to 10% within Europe, Asia Pacific, and the Americas, including overnight stays. Languages: English required; Portuguese or Spanish is More ❯

English Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT Environment. Desirable Membership of professional body Microsoft Certification (MTA, MCSA, MCSE) ITIL v3 Foundation Experience Essential Recent, experience in a relevant IT Support role Troubleshooting and resolving IT hardware and software issues Equipment relocation & deployment supporting site/dept/office moves … customer service skills Advanced keyboard skills (speed and accuracy) Knowledge Essential Supporting end user devices in a distributed environment Current & developing trends in IT Current Microsoft products Desirable Prince2 ITIL v3 System Security NHS IT Systems & Requirements Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

and Azure Broad knowledge of the full project lifecycle, from requirement gathering to delivery and optimisation Excellent communication and stakeholder management skills Certifications such as CBAP, PMP, or ITIL are advantageous This is an excellent opportunity for a detail-oriented and proactive analyst to lead high-impact projects in a collaborative, fast-moving environment. The BA must come from a … Financial Services or Professional services background. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, ACCA, Financial Services, Data Analytics, Solihull, Coventry, BA, Walsall, Warwickshire Follow @erinassociates on Twitter for similar roles. Erin Associates Ltd is acting as an Employment Agency with regards this role. More ❯

reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL principles (certification a bonus - support available if not yet certified) Bonus points for: Linux knowledge Recruitment involvement Experience within defence, MSP, telecoms, fintech, utilities or similar sectors What's on … offer: Up to £48,000 base salary Bonus Holiday Excellent benefits: healthcare, life assurance etc No on-call requirements Family-friendly flexibility (e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in More ❯

responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two years' experience providing Service Desk operations in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance … with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10/11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. A … Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). More ❯

responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential Knowledge of ITIL practices. Advanced Level Qualification. At least two years' experience providing Service Desk operations in a multi-site, nationwide service environment. At least two years' experience delivering quality services in compliance … with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10/11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. A … Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). More ❯

qualifications and prior experience in a similar role are required. Qualifications/Expertise required: HNC/HND/Degree/professional technical qualification in a technical IT-related subject ITIL Foundation Certificate Microsoft Configuration Manager Azure AD and Intune Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/… Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively encouraged to upskill. More ❯

Runbooks and SOPs. Basic knowledge in Splunk and Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the … event management systems/taking ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If this sounds like you, apply now or More ❯

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this More ❯

a small team of application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and … efforts and processes. - Utilise tools such as Jira and Azure DevOps as needed. Qualifications and Experience: - Proven experience in leading a team of application support engineers. - Demonstrable knowledge of ITIL processes, with certifications preferred. - Familiarity with Azure, Microsoft .Net, Ansible, and Terraform is advantageous. - Experience in application management within Azure environments. - Ability to work effectively in an Agile team setting. More ❯

/subnet addressing. •Experienced and adept at developing and maintaining technical documents, analyses, and reports. •Experience presenting to senior customer management, customer stakeholders, and company management. •Familiarity with the ITIL framework. •Ability to travel up to 25% including OCONUS potential travel. These Qualifications Would be Nice to Have: •Previous work experience providing support to the NGEN-NMCI program is highly … management solution. •Advanced/Professional level vendor certifications (Cisco, Juniper, Aruba, Palo Alto). •Demonstrated NET/SEC DevOps experience. •IAT Level III Certification (i.e. CISSP or equivalent). •ITIL v3/v4 certification/training. •Agile certifications or applicable experience. More ❯

ITSM tools like Jira, ServiceNow or Halo Knowledge of Office 365, Active Directory, endpoint management tools ( e.g.Jamf , Intune, Tanium) Comfortable supporting both Mac and Windows users Strong grasp of ITIL-aligned practices (Incident, Change, Problem) Skilled in analysing ticket data, using tools like Excel to spot and act on trends Customer-first communication - you adapt your style based on who … about AI A solid understanding of cybersecurity principles and remote support techniques Nice to have: Experience with enterprise video conferencing (e.g. Neat, Cisco) Knowledge of Okta or similar IDPs ITIL Foundation certification Familiarity with Jamf, Intune or Tanium We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water More ❯