Information Technology Support Technician
- Hiring Organisation
- Regal Cloud
- Location
- Cardiff, Wales, United Kingdom
calls, provide basic technical support, and proactively follow up on open tickets. Own and manage tickets throughout their lifecycle in line with the ITIL framework . Deliver clear, timely updates to customers via phone and email. Perform capability gap analysis and contribute to continual service improvements. Ensure all work … Windows OS. Basic understanding of Azure services. Experience with device OS installation, re-imaging, and cross-platform troubleshooting (ping, traceroute, etc.). Familiarity with ITIL best practices and tools such as ServiceNow . Excellent customer service, call handling, and communication skills. Strong incident management and hardware/software troubleshooting capabilities. ...