type, and complexity is required. Six (6) years of experience with Service Management (ITSM) is required. Certifications Required: Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. ITIL 4 platform certification is required. Position requires active Security Clearance with appropriate Polygraph Pay Range: 157,000-207,000 The RealmOne pay range for this job level is a general More ❯
and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor's degree in informationtechnology, Computer Science, or a related field. Strong understanding of ITIL and service management principles. Proficiency in service design tools and methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving abilities. More ❯
solving, with the ability to work effectively under pressure. - Proven project management skills and experience working with suppliers and customers. - Ideally, qualifications in IS-related subjects and familiarity with ITIL principles. As an IT Site Manager , you'll play a pivotal role in ensuring the company's IT infrastructure supports its operations and growth. This company is a European leader More ❯
solving, with the ability to work effectively under pressure. - Proven project management skills and experience working with suppliers and customers. - Ideally, qualifications in IS-related subjects and familiarity with ITIL principles. As an **IT Site Manager**, you'll play a pivotal role in ensuring the company's IT infrastructure supports its operations and growth. This company is a European leader More ❯
Assurance Certifications consistent with the 8570 IAT Level III AWS and/or Azure certifications are highly desired Professional certification in Cisco/Juniper, Red Hat, and/or ITIL is desired EEO Statement: (Standard) We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive More ❯
Experience with Omnissa Workspace One, Microsoft Power Platform, Azure Automation Familiarity with scripting tools like Python, Ansible, Shell Understanding of cloud platforms (AWS, Azure) and automation tools Awareness of ITIL, ISO 20000, ISO 27000 standards If you're looking for a role where your technical expertise makes a real impact-and you want to grow within a company that values More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Cognibox
Providing 2nd line technical support to 800+ users, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket More ❯
and collaboration tools. Participate in system maintenance, documentation, and process improvement initiatives. Support key meetings and ensure smooth operation of IT collaboration tools. Maintain inventory and ensure compliance with ITIL, security, and regulatory standards. Who you are: You are a tech-savvy problem solver with a passion for customer service. You bring: 3-5 years of hands-on IT support More ❯
and collaboration tools. Participate in system maintenance, documentation, and process improvement initiatives. Support key meetings and ensure smooth operation of IT collaboration tools. Maintain inventory and ensure compliance with ITIL, security, and regulatory standards. Who you are: You are a tech-savvy problem solver with a passion for customer service. You bring: 3-5 years of hands-on IT support More ❯
and work flexible hours when needed Full UK driving licence DESIRABLE (but not essential) Awareness of Microsoft 365 and Teams Certifications in Technology or Business Management PRINCE2 Foundation or ITIL qualifications WHY JOIN Be part of a forward-thinking team delivering real impact Gain hands-on experience in IT transformation projects Develop skills that can lead to roles in Project More ❯
Cloud hosting environments DoD IAT Level II Certification Familiarity/Experience with: Splunk Security Information and Event Management (SIEM) tool ServiceNow Platform Adobe Experience Manager Desired Certifications: ServiceNow Certifications, ITIL Foundations, COMPTIA Certifications, PMP, DoD IAT Level II Certification Please submit your resume with salary requirement to Principals only: NO 3rd PARTY, no employment agencies. No telephone calls please. CyberData More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
Commercial
The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team of experienced Network … office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted More ❯
or PMO functions. Proven leadership ability managing teams and cross-functional engagement. Desirable: Previous experience in an ERP rollout. Knowledge of Azure licensing and Microsoft enterprise agreements. Understanding of ITIL frameworks and service transition. Experience working across global or multi-region governance structures. Key Competencies Excellent communication and stakeholder engagement skills Detail-oriented with a focus on compliance and documentation More ❯
required. • The Technical PM must be equipped with proven experience and skillsets. Preferred Skills/Experience: • Master's degree in Cybersecurity, Computer Science, Computer Information Systems, or InformationTechnology • ITIL 4 Foundation certification Required Clearance: • This position requires a Top Secret (TS) clearance based on the possible interaction with classified information. There may also be a TS with SCI (Sensitive More ❯
Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer … requires expert experience in either a service management or technical solution role including some of the following: Significant experience in service and operational environments working in line with the ITIL V3 Framework and the associated service lifecycles. Service governance within a recognized process framework ISO20000 and knowledge of Chorus 2 PDCS or similar service management frameworks. Technical management of subcontract More ❯
Exchange Server 2013/2016/Office 365 Networking – LAN, VLAN’s, Wi-Fi, WAN, Firewalls Virtualisation – VMware/Hyper-V Understanding of Information Security best practices Understanding of ITIL best practices Good knowledge of backup and replication systems Desirable Office 365 Suite Administration Experience Knowledge of Microsoft System Centre Configuration Manager; including software/OS deployment Cloud Hosting (AWS More ❯
and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to managing web based More ❯
and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to managing web based More ❯
West Midlands, United Kingdom Hybrid / WFH Options
IntecSelect
Exchange Online, Office 365, Citrix and Azure is a must have. Strong experience designing (HLD/LLD) whilst implementing new technology solutions for Workplace Services is a must have. ITIL certification, Foundation or above, is a must-have. Please send across an up to date version of your CV and the leading consultant will be in touch. More ❯
Chatham, Kent, England, United Kingdom Hybrid / WFH Options
INTEC SELECT LIMITED
Exchange Online, Office 365, Citrix and Azure is a must have. Strong experience designing (HLD/LLD) whilst implementing new technology solutions for Workplace Services is a must have. ITIL certification, Foundation or above, is a must-have. Please send across an up to date version of your CV and the leading consultant will be in touch. More ❯
with a detail-oriented and process-driven approach. Excellent relationship management and communication skills, capable of engaging senior stakeholders and outsourced providers. Professional certifications (e.g., Microsoft Certified: Endpoint Administrator, ITIL, or CISSP) are a plus. Experience in financial services or high-compliance environments is advantageous. To be considered, please ensure you complete your application on the Computappoint website. Services offered More ❯
with a detail-oriented and process-driven approach. Excellent relationship management and communication skills, capable of engaging senior stakeholders and outsourced providers. Professional certifications (e.g., Microsoft Certified: Endpoint Administrator, ITIL, or CISSP) are a plus. Experience in financial services or high-compliance environments is advantageous. To be considered, please ensure you complete your application on the Computappoint website. Services offered More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
of managing relationships with a range of stakeholders (suppliers and customers) Experience of translating business requirements into functional and non-functional requirements. Experience of Supporting Enterprise systems using a ITIL Framework Experience of using Middleware technologies: a. IBM WebSphere b. IBM Webseal/SAM c. IBM HTTP server d. IBM MQ e. NetIQ eDirectory f.Oracle Weblogic Experience of using Cloud … technology and Deployment practices Qualifications Essential ICT qualification AND Recent experience of Middleware and/or Cloud administration Desirable Professionally recognised Middleware or Cloud administration certification ICT related degree ITIL Foundation qualification Other professionally recognised ICT certification Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY Employer's website More ❯
technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯
road maps and implement new services which are introduced by Microsoft. Provide third-level technical support for internal customers in all Microsoft technologies. Experience Familiar with IT industry standards, ITIL, ISO, IEC, etc and the principles embedded within them. Team Leading experience including managing teams workload Budget preparation experience and cost control Good interpersonal skills and ability to inspire confidence More ❯