576 to 600 of 2,439 ITIL Jobs

unauthorized access, and cyber threats. Operations & Security Oversight Maintain network security policies and best practices in alignment with Federal IT security standards (e.g., NIST, FISMA). Ensure compliance with ITIL frameworks for incident response, change management, and service continuity. Develop and maintain network access controls, firewall rules, and intrusion detection systems. Support security audits and vulnerability assessments, implementing remediation actions … including firewalls, VPNs, and IDS/IPS. Conducting network performance testing and troubleshooting. Scripting languages (Python, Bash, or PowerShell) for automation and network management. Network operating systems and configurations. ITIL Certification (Required). Industry certifications such as CCNP, CCIE, or CISSP (Preferred). Proven ability to lead teams, mentor junior engineers, and foster collaboration. Strong problem-solving and analytical skills More ❯

Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain More ❯

Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel This is an excellent opportunity for technically minded individuals More ❯

professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity to lead high-impact projects in a collaborative, hybrid-working environment. Keywords ; Business Analyst, Birmingham, West Midlands, Azure, M365, PMP, ITIL, PMP, Business processes, Data More ❯

includes troubleshooting software, hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with … ITIL processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility. Must be capable of working independently, and external vendors, and ensuring More ❯

Service Management, Technical Support or Operations roles Experience or exposure of ITSM and Agile Project/Task Management tools Practical experience in, exposure to, or a solid understanding of ITIL, Service Management or Support processes Experience of creating and producing reports covering KPIs/metrics data and trends Can confidently and competently facilitate and lead meetings, and possesses strong stakeholder More ❯

VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving skills with a customer-focused approach. * Effective communication and collaboration skills, particularly in supporting non-technical stakeholders. * Detail-oriented with More ❯

Directory, AD Connect, and Hybrid Identity solutions ADFS, LDAP, Kerberos, NTLM authentication Strong PowerShell scripting and automation skills. Experience with Zero Trust principles and identity governance tools. Familiarity with ITIL-based service management and change control. Experience in software engineering and integration of Commercial Off-the-Shelf software products Must have a current DoD 8570.1-M/8140 IAT Level … III certification Desired: ITIL Foundations certification desired Microsoft Certified: Identity and Access Administrator Associate or similar. Experience with Microsoft Entra, MIM (Microsoft Identity Manager), or Okta. Previous experience in regulated environments (e.g., financial, healthcare, or government). More ❯

Core responsibilities include: Provide Tier I and II technical support via phone, email, and in-person Manage SCIF access control and security procedures Process and track service requests using ITIL-based incident management Support video teleconference setup and scheduling Maintain hardware inventory and asset management Assist with COMSEC material management and crypto operations Install and configure workstation hardware and software … related help desk experience Active Top Secret clearance with ability to obtain SCI Required Skills and Competencies: Current CompTIA Security+ CE and/or CompTIA A+ certification Experience with ITIL service desk processes Knowledge of desktop hardware and software troubleshooting Understanding of security procedures in classified environments Strong customer service and communication skills Experience with ticket management systems Ability to More ❯

conflicting priorities. Experience with Microsoft technologies, end-user and infrastructure hardware, network storage, and software packaging. Strong track record in implementing processes, service standards, and managing technical evaluations. Desirable: ITIL V4 Foundation Certification. Knowledge of radio systems and secure communications networks. Key Skills Strong leadership, people management, and decision-making skills. Excellent communication, stakeholder engagement, and problem-solving abilities. Proficiency More ❯

3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bolton- £35,000 - £40,000 Bolton - 5 days onsite Company I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with … role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of More ❯

3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bolton- £35,000 - £40,000 Bolton - 5 days onsite Company I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with … role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of More ❯

Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting More ❯

infrastructure supporting one or more of the following OS: Windows, Linux, Solaris, UNIX, AIX Must possess a current DoD 8570.1-M IAT Level III certification (e.g., CASP)Desired Qualifications: ITIL Foundations certification Microsoft Azure or other relevant cloud certifications Familiarity with compliance frameworks such as NIST, FedRAMP, or HIPAANotes: This is a client-facing, engineering-heavy role requiring advanced problem More ❯

science, data information warehousing/mining or related field of study Proficient working in a Microsoft Windows environment and using Microsoft Office (Word, Excel, Outlook, etc .) Experience with ITIL, ServiceNow Excellent oral, written communication and presentation skills. Preferred Qualifications: A master's degree SharePoint Administrator experience CSP Assessment experience Clearance Requirements: Must have a current/active Secret clearance More ❯

functional point of contact for project stakeholders, including OCIO federal staff and contractor leadership. Lead regular reporting, dashboard reviews, and performance improvement plans using ServiceNow ITSM. Ensure alignment with ITIL-based practices and compliance with contract SLAs. Required Qualifications ITIL v4 Foundations Certification (required) PMP certification (or equivalent advanced project management certification or demonstrable experience) Experience managing a team of More ❯

systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

long-term, strategic objectives to ensure that end user requirements will be satisfied Program Management Institute (PMI) Program Management Professional (PgMP) or a Project Management Professional (PMP) certification Active ITIL 4, ITIL Foundation Certification and experience using, managing, or implementing ITIL practices. Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership Demonstrated … Degree in a related technical field (Science, Technology, Engineering, and Mathematics (STEM Advanced degrees and certifications are desired, for example IT process improvement and/or capability framework (e.g. ITIL (current version), COBIT, ISO etc. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued More ❯

long-term, strategic objectives to ensure that end user requirements will be satisfied Program Management Institute (PMI) Program Management Professional (PgMP) or a Project Management Professional (PMP) certification Active ITIL 4, ITIL Foundation Certification and experience using, managing, or implementing ITIL practices. Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership Demonstrated … Degree in a related technical field (Science, Technology, Engineering, and Mathematics (STEM Advanced degrees and certifications are desired, for example IT process improvement and/or capability framework (e.g. ITIL (current version), COBIT, ISO etc. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued More ❯

with external customers. Education/Qualifications May have or be working towards one of the following qualifications: MCITP Server or Enterprise Administrator qualification. MCSD: Azure (Highly Desirable) MCSA: Office365. ITIL Foundation. Personal Qualities and Competences Customer Service. Quality Focus. Research & Evaluation. Problem Solving. Attention to detail. Decision Making. By joining our team at T-Tech, you'll enjoy a range More ❯

/analysis tools (PowerBI, Tableau, Jupyter Notebooks, Python, R) Education Requirements Bachelor's degree in relevant field ( i.e. Project Management, Information Systems, Software Engineering) Professional certification(s) desired (PMP, ITIL, Agile, Scrum, etc) Clearance Requirements: TS/SCI with Full Scope Polygraph More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯