576 to 600 of 727 ITIL Jobs

Freight related systems, ensuring processes and procedures are followed correctly and user requests are dealt with efficiently and effectively. The department works in an ITIL based service desk environment answering calls, fixing, and escalating faults for on-site and remote users. Team responsibilities include troubleshooting issues through to resolution, configuring … Bring We’re looking for someone who’s not just experienced, but passionate about making an impact. You’ll need: · Experience working within an ITIL-aligned environment, managing incidents, service requests and escalations while consistently meeting SLA targets and prioritising workload effectively. · Strong customer-focused approach, with clear communication skills ...

What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency … designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with ...

Desirable Experience with GAMP v5 pharmaceutical guidelines or comparable regulatory obligations. Experience with GDPR. Relevant certifications, including ISO 27000 Lead Implementor (or comparable experience), ITIL, CISSP/CISM/CompTIA Security+. Training in pharmaceutical regulatory frameworks (GAMP v5) Why join us? As well as a fantastic, inclusive company culture, where ...

must understand how games are made and how IT can directly amplify development throughput. An outcome-driven operating philosophy. You do not lead with ITIL doctrine. You lead with the business and use frameworks where they help. Demonstrated ability to lead large structural change inside operationally volatile environments. Commercial credibility. ...

Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings an... ...

/Hybrid Salary up to £80,000 You will own incidents end-to-end across Incident, Major Incident, Change, Problem, and Service Request workflows (ITIL-aligned), leading real-time response to live DDoS attacks and complex network events as they unfold click apply for full job details ...

service solutions and oversee complex, multi-service opportunities. The role demands strong technical knowledge and effective stakeholder engagement up to CxO level, alongside an ITIL certification. Join us to shape the future of our service offerings and drive meaningful outcomes for our customers. #J-18808-Ljbffr ...

protect its global cloud estate. In this role, you will manage cloud security implementations and mentor junior team members while ensuring adherence to ITIL processes. The ideal candidate should have over 7 years of experience in cloud security and a strong understanding of multi-cloud architectures, along with relevant certifications. ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...

central library. 7. Contribute to knowledge articles and quick reference guides; support super-user and floor-walking activities at go-live.8. Follow ITIL-aligned processes for change and release; protect sensitive data and comply with safety and IG requirements. 9. Collaborate with Support to hand over changes and ensure support ...

experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical ...

experience in a leadership role within an IT managed service company and Service Desk operations. Strong knowledge of IT service management frameworks, such as ITIL, and demonstrated experience in implementing and adhering to ITIL processes. Experience managing a geographically dispersed and diverse team. Strong communication, and interpersonal skills. Strong analytical ...

SharePoint Experience with remote support software Understanding of virtualisation, preferably with some experience of Microsoft HyperV and/or VMware ESXi Understanding of ITIL principles (ideally ITIL foundation certified) Training IT Solutions Technician (Software) Level 3 Apprenticeship Training to be received both at the employer's offices and at Cirencester ...

delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services … Proven track record managing technical teams and building operational capability Solid understanding of networking, firewalls, virtualisation, Linux, Windows, MDM, and cloud services Experience implementing ITIL-aligned operational processes Strong background in service transition, operational readiness, and continual improvement Proven people leadership with the ability to build high-performing teams Strong ...

issues related to Windows OS, MS Office, email, printers, and VPN Escalate complex issues to L2/L3 support teams as per process Follow ITIL processes and ensure SLA compliance Maintain proper documentation and update ticket status regularly Deliver excellent customer service and ensure user satisfaction Required Skills: Basic knowledge … work in shifts (if required) Customer-oriented attitude Educational Qualifications: Bachelor’s degree in Computer Science, IT, or related discipline Relevant IT certifications (ITIL Foundation, CompTIA A+) will be an added advantage Preferred Skills (Good to Have): Awareness of ITIL concepts Basic knowledge of Active Directory and password resets Exposure ...

JOB: Senior IT Technician LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm SALARY: up to £35k plus many benefits (see below) My client is seeking to employ a full ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user … automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training/qualification beneficial. ...

with technical and non-technical users. Experience managing teams, suppliers, and third-party support partners. Knowledge of data protection, cyber security best practice, and ITIL principles. Experience in an education environment is an advantage but is not essential. Excellent communication, leadership, and interpersonal skills. The role comes with an excellent … area. KEYWORDS IT Infrastructure Manager, Data Protection, Cyber Security, Microsoft 365, Azure, Windows Server, Networking, MS Identity Technologies, Microsoft Endpoint Deployment Management, Security, ITIL, Infrastructure Architecture. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM‐based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End‐user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

directly impacting patient care and clinician experience. Key Responsibilities Release Governance and Process Improvement Design and implement a standardized release management framework aligned with ITIL and DevOps best practices Establish release calendars, deployment windows, and governance processes to minimize clinical disruption Lead release readiness reviews, go/no-go decisions … platforms Strong understanding of CI/CD pipelines, environment promotion, and configuration management Experience working in HIPAA-compliant environments and handling PHI Familiarity with ITIL-based change and release management processes Preferred Qualifications Experience with telehealth or digital health platforms Knowledge of EHR integrations such as HL7 and FHIR APIs ...

experienced IT Service Manager for our Service Management and Delivery capability. The successful candidate will bring together their full understanding and experience of the ITIL (version 4 or version 3) framework to align service delivery with customer goals, improving efficiency and customer value and delivering to contractual requirements. … procedure documentation, ensuring currency at all times Manage stakeholder communication and engagement, including with key customer suppliers Hands-on management of all core ITIL disciplines in scope of the programme Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs ...

suppliers, contracts or service delivery within a large/complex organisation Strong understanding of supplier governance, service reviews and performance management Knowledge of ITIL-aligned service management practices Strong stakeholder management, communication and relationship-building skills Experience working across multiple suppliers and technology services Strong Influencer Desirable ITIL certifications Knowledge ...

Asset Management and Configuration Management within Banking or Financial Services (essential) Strong practitioner-level expertise in ServiceNow ITAM, SAM and CMDB Solid understanding of ITIL and configuration management best practices Experience supporting audits and producing evidence-based documentation Strong analytical skills with the ability to identify and remediate data quality … such as Flexera, Snow, SCCM or Intune is desirable Excellent communication and stakeholder management skills Able to work independently and take ownership of deliverables ITIL and ITAM/SAM certifications are highly desirable About the Environment You will join a growing IT Asset and Configuration Management function within a highly ...

Role: Deskside Support Engineer Job Type: Full Time Job location: Manchester, UK (5 days from office) Mandatory skills: Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Position Overview: We are seeking a highly skilled and detail-oriented end user computing Engineer to join … strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare ...