576 to 600 of 695 ITIL Jobs

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

third-party suppliers, including scoping, quotes and delivery against agreed outcomes Managing project budgets, tracking cost savings and reporting progress to leadership Working within ITIL change and service transition processes Handing projects over to support teams with full documentation and training Improving how projects are run and sharing knowledge across … confidence to hold people to account, including those you dont directly manage Experience managing budgets and reporting to senior stakeholders Experience working within ITIL-aligned change management A solid grasp of project methodology (PRINCE2, Agile, Waterfall or hybrid); a formal qualification is welcome but not essential Useful but not essential ...

fully documented in PSA tool Escalate tickets where necessary to 2nd/3rd Line support Update and create Knowledge Management documentation Required skills: ITIL knowledge Understanding of hardware, software, network and infrastructure technologies Office 365 support and administration Microsoft Windows 10/11 support and administration Proven experience … Technical certifications advantageous (Microsoft/Cisco/AWS/CompTIA) Clean driving licence and own car essential due to location Desirable experience: ITIL v4 Foundation Connectwise/IT Glue/Continuum/Brightguage Watchguard Firewalls DUO MFA Acronis Entry requirements: 3 GCSEs (or equivalent) at grades 4+ ...

provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve the meeting room experience Liaise with vendors … layers Room Design Awareness - Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience ...

Engineers, producing cross module designs which are complementary of each other and promote continuity of knowledge across the team. • Experienced with process frameworks like ITIL, Prince2 and Agile and have a good understanding of an efficient Software Development Lifecycle. • Continually seeks opportunities for functional level improvement. The role holder … when it comes to the configuration control, ergonomics and aesthetics, user experience and customer perception of your product. You need to set the standards. • ITIL processes supported by ServiceNow • Awareness of business unit policies and processes. • Experience of working in an IT Function or similar • Has sound generic, domain ...

supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your ...

75000.00 - 90000.00 per annum56 Leadenhall Street,, London, EC3A 2DX, EC3A 2DX, England, United KingdomPermanentITSM Service Manager, ITIL, Incident, Change, Enterprise ApplicationsWe're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role … operational readinessConduct technical impact assessments for production changesEnsure SLA adherence across critical business servicesExperience RequiredProven IT Service Management experience within Financial ServicesStrong knowledge of ITIL processes and best practicesExperience supporting business-critical applicationsStrong Incident, Problem and Change Management backgroundExcellent stakeholder management and communication skillsExperience working with third-party service providersKnowledge ...

ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex … assessments for production changes Ensure SLA adherence across critical business services Experience Required Proven IT Service Management experience within Financial Services Strong knowledge of ITIL processes and best practices Experience supporting business-critical applications Strong Incident, Problem and Change Management background Excellent stakeholder management and communication skills Experience working with ...

Azure Monitor/Log Analytics, alerting, defining SLOs and service health measures. Operational readiness: runbooks, incident handling and handover into run/support teams (ITIL-aligned). Experience leading and mentoring cloud/DevOps engineers in an agile team, including code review and release practices. Desirable skills & experience Platform … . FinOps awareness (tagging, budgets, cost reporting); AKS/container platforms. Certifications: AZ-305, AZ-400, AZ-104/AZ-700, HashiCorp Terraform Associate, ITIL 4. ...

Azure Monitor/Log Analytics, alerting, defining SLOs and service health measures. Operational readiness: runbooks, incident handling and handover into run/support teams (ITIL-aligned). Experience leading and mentoring cloud/DevOps engineers in an agile team, including code review and release practices. Desirable skills & experience Platform … . FinOps awareness (tagging, budgets, cost reporting); AKS/container platforms. Certifications: AZ-305, AZ-400, AZ-104/AZ-700, HashiCorp Terraform Associate, ITIL 4. ...

service improvements, coordinate cross-functional teams, and maintain strong customer relationships. Key responsibilities include: Managing SAP services against agreed SLAs and contractual obligations Overseeing ITIL service management processes including Incident, Problem, and Change Management Leading and coordinating the resolution of high-priority incidents Producing and delivering service reports and performance … service improvement and innovation What You'll Need to Succeed Proven experience in SAP Service Delivery Management or SAP Managed Services Strong understanding of ITIL Service Management processes and best practices Experience managing SLAs, KPIs, service reporting, and operational performance Ability to manage high-priority incidents and service escalations Strong ...

HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | £70,000 Are you an experienced HaloITSM specialist looking to work on high-profile service management transformation projects for a market-leading consultancy? We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through … Strong HaloITSM configuration and implementation expertise Experience gathering requirements and translating them into effective technical solutions Strong understanding of IT Service Management processes and ITIL principles Experience with workflows, service catalogues, SLAs, automation and reporting Knowledge of integrations and data migration activities Excellent communication, facilitation and stakeholder management skills Strong ...

health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close incidents; escalate with evidence when needed. Change Delivery: Translate … equivalent load balancers). Desirable: AWS/Azure networking, vulnerability management (Tenable), email security (Mimecast), basic scripting/automation (Python, PowerShell, APIs), and ITIL or vendor certifications (PCNSE, NSE, CCNA/CCNP). Working Conditions Shift Rota: Coverage between 08:00 and 18:00, with occasional out-of-hours maintenance ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

SRE Engineer - Birmingham, Flexible hybrid working | Full-Time/Permanent Competitive salary + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life insurance and more. We're looking ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking ...

Qualifications Essential Qualifications: Prior IT Supplier management experience Strong commercial acumen Strong process creation. Desirable Qualifications: CIPS (Certified Information Privacy Solutions Engineer), ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional) and related certifications are preferred Skillset and Experience Essential At least 3+ years in IT supplier management and developing ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. Qualifications: ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...