601 to 625 of 727 ITIL Jobs

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...

large, cross-functional programme covering workplace technology, service operations, cyber assurance, identity, and change. Deliver a consolidated SIAM-based operating model aligned to ITIL v4, integrating multiple suppliers and service towers. Drive technology rationalisation, including: Windows 11 endpoint and image strategy Intune/Configuration Manager Identity and access (AD/… Endpoint management: Intune, Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted-environment solutions. ...

Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience … role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement … highly desirable Experience in Service Delivery or IT Service Management Solid technical understanding of IT support environments Experience and knowledge of using ITIL v3/v4 best practice Excellent communication and stakeholder-management skills Strong analytical and reporting ability SALARY & BENEFITS: Basic salary up to £40,000 Company profit share ...

Responsibilities Lead, manage and develop a team of technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers … wider Microsoft 365 ecosystem (e.g. Marketing tools) Understanding of CRM security models and governance Experience in IT service delivery and service management (ITIL Foundation or equivalent) Proven ability to lead and develop high-performing teams Experience managing suppliers and IT contracts Strong stakeholder management and communication skills Familiarity with Agile ...

Senior ServiceNow Engineer on a contract basis for a 12-month duration, located in Farnborough. In this role, you will utilise your expertise in ITIL v2 and ITIL to drive the implementation and enhancement of ServiceNow capabilities within the organisation, supporting critical initiatives and platform maturity. Key Responsibilities: Design … deliver ServiceNow solutions focusing on CSM and ITIL-based workflows, ensuring alignment with agreed requirements and timelines. Lead and execute ServiceNow integrations with enterprise platforms using REST APIs and standard integration patterns. Produce technical designs, configurations, and build artifacts that adhere to internal standards and are supportable. Optimise workflows, business ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

technical qualifications OR evidence of working toward them (e.g., Degree in IT, Level 3/4 apprenticeship, BTEC) Microsoft, networking, cybersecurity). Knowledge of ITIL processes, ideally ITIL Foundation Microsoft 365, Azure, Fortinet, or equivalent vendor certification are also desirable. Strong understanding of Windows OS, Microsoft 365, Microsoft Endpoint … Relevant technical qualifications OR evidence of working toward them (e.g., Degree in IT, Level 3/4 apprenticeship, BTEC) Microsoft, networking, cybersecurity). Desirable ITIL Foundation Microsoft 365, Azure, Fortinet, or equivalent vendor certifications. Additional Criteria Essential Excellent communication and customer service skills, with the ability to communicate technical issues ...

customer outcomes, cost, and risk Excellent stakeholder management and executive communication skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within ...

team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within ...

Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams … Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Network Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues ...

such as Asp.Net, Python, PHP, Apache. Experience managing SQL databases (Azure DB, Managed SQL, MS SQL & MySQL). Strong troubleshooting skills and familiarity with ITIL-based service processes. Excellent written and oral communication skills, with the ability to manage small projects and prioritize effectively. Desirable: AZ 104, AZ 204/… certifications, ITIL v3/4 qualification, experience in an Agile environment. If you are interested in this opportunity please apply online or for more information, please contact ...

within a large organisation. Experience within IT Service Management functions Strong understanding of Incident, Problem, Transition/Acceptance and Continuity practices. Detailed Knowledge of ITIL-aligned service management frameworks Experience working with ITSM/ESM platforms such as ServiceNow Excellent communication, stakeholder management and problem-solving skills A good team … leader able to with a solid track record of coaching and development of others. Desirable ITIL certifications (V3 & V4 Standards) Detailed Experience across Service Transition and Operational Acceptance/Readiness processes Experience of working into and across organisational risk governance, BIA, Business Continuity practices. Working knowledge of Business change practices ...

implement enhancements Support system releases, upgrades, and change initiatives Ensure data accuracy, integrity, and traceability across systems Maintain documentation and support processes aligned with ITIL best practices Skills & Experience Required Strong experience with Microsoft SQL Server (T-SQL, performance tuning, database administration) Hands-on experience with SSIS and SSRS Proven … London Market Familiarity with platforms such as Subscribe, Exposure Management tools, or similar insurance systems. Exposure to cloud environments (AWS or Azure) Understanding of ITIL processes (incident, problem, change management) Experience with Windows Server ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

partners to maintain quality, manage risk and drive continual improvement. On a day to day basis this looks like: Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS). Use data and insight to identify trends, risks and improvement opportunities. … priorities and take ownership of outcomes. Confident stakeholder engagement and influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

issues Experience contributing as part of a collaborative development team , as well as working autonomously to deliver complex platform implementations In-depth knowledge of ITIL principles , with practical understanding across the full service lifecycle Demonstrated experience integrating ITSM solutions with external systems and interfaces Familiarity with infrastructure and application discovery … based APIs Additional Requirements Ability to provide clear evidence of relevant experience , supported by examples and references Experience working within an Agile delivery environment ITIL certification required (minimum ITIL v3 Foundation); advanced ITIL certifications are desirable Strong project delivery and customer-facing skills Comfortable working effectively within a team-based ...

Microsoft 365 Security Administration To hold a certificate for MS-600: Building Applications and Solutions with Microsoft 365 Core Services Trained to ITIL (Information Technology Infrastructure Library) Foundation or higher Knowledge & Skills Essential Understanding and significant working experience of Microsoft SharePoint and related products Understanding of product development and testing ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

Specification Qualifications Essential First degree or equivalent professional qualification. Recognised Management Qualification or equivalent management experience. Evidence of continued professional development. PRINCE2, MSP or ITIL qualification. Desirable Relevant postgraduate qualification. ITIL Foundation qualification. Experience Essential Substantial experience managing technical IT projects and setting up enterprise and information systems. Substantial experience ...

complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives. Experience with troubleshooting problems, handling challenging situations, and conflict resolution. ITIL V3 or ITIL 4 Foundations Certification. Certified Business Analysis Professional (CBAP) certification is an asset. ServiceNow CSA (Certified System Administrator) and CIS-ITSM ...

Responsibilities: Build and maintain strong working relationships with both client stakeholders and internal delivery teams. Demonstrate a solid understanding of service management frameworks, particularly ITIL practices, processes, and procedures. Identify opportunities for enhancement and contribute to the ongoing improvement of service management practices, processes, and procedures to maximise value delivery. … enhancing data quality processes. Work closely with stakeholders and continuous improvement teams to ensure reporting outputs translate into measurable business value. About You ITIL 4 Foundation certification is desirable. Strong knowledge of ITIL frameworks and industry best practices. Experience presenting data insights and visualisations in a clear and impactful way. ...