676 to 700 of 732 ITIL Jobs

testing and deployment environments. Strong understanding of Microsoft Windows desktop support. Experience supporting Linux/Unix desktop environments (e.g. Ubuntu). Experience working within ITIL environments including change and release management. Understanding of quality and service management standards such as ISO 9001/ISO 20000. Strong networking fundamentals including … Active Directory technologies including: DNS DHCP Group Policy WSUS DFS Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable ITIL certification. Microsoft certifications. Experience managing services against strict SLAs. Experience with virtualisation technologies including: VMware Hyper-V Experience with additional scripting or development languages such ...

Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems … ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch. ...

solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs … business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal ...

policies to ensure regulatory and security compliance. Work with stakeholders to ensure digital and data architecture aligns with industry standards (e.g. TOGAF, DAMA, COBIT, ITIL). Ensure proper risk management and mitigation strategies are in place. Explore & Evaluate Assess digital and emerging data technologies and recommend adoption and innovation pathways. … understanding of cloud migration, data modernisation and integration patterns. Ability to evaluate and recommend emerging technologies. Knowledge of governance frameworks such as TOGAF, DAMA, ITIL or COBIT. Strong leadership, communication, and stakeholder management skills. Benefits We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + ...

response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement … high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management/Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation ...

escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve ITIL-aligned processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends … What we’re looking for Proven experience leading a Service Desk or Support Operations team within IT, telecoms, or ISP environments Strong understanding of ITIL/service management practices Solid networking knowledge including TCP/IP, DNS, DHCP, VPNs, routing concepts, and Wi-Fi Experience handling escalations and major incidents ...

will act as the Azure Delivery Lead, taking ownership of Azure environments and ensuring cloud services are secure, resilient, and delivered in line with ITIL best practices. The role combines hands-on Azure expertise with service leadership and stakeholder engagement. Key Responsibilities Lead and manage Azure IaaS platforms … optimisation of: Azure storage solutions Azure networking services Security and secrets management using Azure Key Vault Maintain service availability, performance, and resilience Apply ITIL principles across incident, change, and problem management Drive continuous improvement across cloud services Essential Skills & Experience 2-3 years' experience managing Azure environments Strong hands ...

large IT Service Desk in a medium–large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management/ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong prioritisation skills Experience influencing senior stakeholders across the business Willingness … travel in line with business needs Desirable: ITIL qualification IT or Project Management qualification Experience driving ITSM automation and service transformation Full UK driving licence ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

managing multiple ServiceNow instances. What We’re Looking For Essential Skills & Experience Deep expertise across multiple ServiceNow modules and platform capabilities. Strong understanding of ITIL processes and best practices. Experience operating within large-scale enterprise environments with complex integrations. Proven ability to design and deliver robust, scalable system architectures . … Technical proficiency across cloud services, enterprise software, cybersecurity, and emerging technologies (e.g., AI, IoT). ITIL certification. Eligibility to gain SC clearance. Desired Qualifications ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). ...

with both regulatory and internal standards. Required Experience & Skills Proven experience within Service Design & Transition in a regulated financial services environment. Strong understanding of ITIL v4 service management frameworks. Experience supporting large-scale transformation programmes within banking or financial services. Strong stakeholder management and communication skills. Excellent documentation and process … support new services. Drive improvements to service introduction processes and tooling. Support implementation of monitoring, alerting, and reporting aligned to ECB expectations. Preferred Qualifications ITIL v4 Certification. Project Management certification. Experience with Visio and SharePoint. Background in enterprise architecture or solution design. Experience working with Japanese or Asian financial institutions ...

Head of Orchestration (16916) We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate ...

support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used for efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support … daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including reviewing changes and chairing the Change Advisory Board (CAB). Create and maintain Service Management Process documentation, including process mapping diagrams and procedures. ...

touch panels Knowledge of all major desktop and mobile operating systems Knowledge of networking practices as applied in school environments Experience applying ITIL (Information Technology Infrastructure Library) methodologies Essential Skills: Relationship-driven with customer-first mentality Excellent written and verbal communication skills Excellent problem-solving skills Have a passion ...

Experience with: CSDM IntegrationHub Flow Designer UI Builder Service Portal Workspace MID Servers Strong understanding of: REST/SOAP APIs Enterprise integrations Cloud architecture ITIL frameworks Security and governance principles. Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Technical … Architect (CTA) - highly preferred ITIL Foundation/ITIL Expert TOGAF certification preferred. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. ...

ServiceNow environments, including delivering and supporting solutions across complex business and technical landscapes. A strong understanding of Change Management principles is a must i.e. ITIL V3, V4 based You will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt … deployment of changes in the live environment. Continuously improve processes for simplified Change management. Communicate planned Changes to affected customers and stakeholders. Strong Desirable: ITIL v4 Foundation certification. Strong Desirable: Active SC Clearance (Used last 12 months) strongly desirable. ...

support Ability to take ownership of issues and drive them through to resolution Experience supporting complex, high-value systems in regulated environments Awareness of ITIL v3 or ITIL v4 principles Highly Desirable Former service in 14 Signal Regiment Relevant Royal Navy EW or communications experience Experience working directly with Ministry ...

consultancy skills. Desirable if you have an understanding of current trends and best practice. Previous experience of working within a support environment, underpinned by ITIL based working practices (you should ideally be certified at Foundation level for ITIL, but training to support this will be provided … work accurately. The ability to work under pressure and plan, manage and deliver multiple simultaneous activities. This will include good time management skills. ITIL v3/v4 Certification would be desirable. Please note applicants must be based in the UK; and candidates must be eligible for and willing to obtain ...

disaster recovery concepts. Experience with Linux/Unix environments. Familiarity with monitoring and logging tools (iCinga, Nimsoft, Splunk, ELK). Experience working in ITIL/SLA-driven production environments. Strong troubleshooting, analytical, and communication skills.Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent ...

contract. This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment , while also enabling the migration of ITIL teams onto the platform and strengthening internal capability. Key Responsibilities Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment Assist with … onboarding and migration of ITIL teams and processes into Remedy Manage and optimise CMDB data loads and foundation data Configure and maintain integrations (e.g., E-bonding, TSO) Oversee server group configurations and platform performance Execute and monitor Atrium Integrator jobs Carry out customisation using Developer Studio Troubleshoot issues through ...

Senior Cyber Security Consultant As a Senior Cyber Security Consultant at Actica, you will have the opportunity to provide support to a wide range of high‐profile UK public sector, critical national infrastructure and defence ...

effectiveness. Design, develop, customise, and maintain learning materials and resources for agreed outcomes. Job Requirements: Experience in best practice application management in line with ITIL processes. Experience working with multiple versions of SharePoint. Understanding of application development and promotion into multiple environments. Experience in managing stakeholders and using third-party … Highly organised, motivated, and detail-conscious. Strong communication skills, able to articulate complex ideas to broad audiences. Committed to learning and continuous improvement. Qualifications: ITIL foundation training (desirable). Microsoft MS900 (mandatory), AZ900 (desirable). If you are a SharePoint Engineer with the skills and experience required, our client ...

disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical … Knowledge Manager Attributes/Skills: * Experience in Knowledge Management within an IT Environment * Experience working with ServiceNow within a Knowledge Management Capacity * Understanding of ITIL processes and service lifecycle concepts * Strong organisational and communication skills ServiceNow Knowledge Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this ...

infrastructure teams to troubleshoot production issues and improve system performance Governance & Operations Ensure compliance with IT security standards and financial regulatory requirements Align with ITIL processes and formal change management practices Provide on-call support and contribute to incident response and operational documentation Experience & Skills Required Database Expertise: 7+ years … banking systems Experience working in complex, multi-server, multi-database environments Tooling & Processes: Familiarity with automation, monitoring, and log analysis tools Strong understanding of ITIL and change management frameworks Soft Skills: Strong problem-solving ability with a proactive, hands-on mindset Ability to operate independently in a fast-paced, production ...

Senior Cyber Security Consultant Department: Consultancy Employment Type: Full Time Location: United Kingdom/Remote Description As a Senior Cyber Security Consultant at Actica, you will provide support to a wide range of high-profile ...