676 to 700 of 1,097 ITIL Jobs

communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience ...

making abilities. Familiarity with business processes and the ability to quickly learn new areas. Comprehensive understanding of project life cycles from initiation to implementation. ITIL awareness and knowledge of VW Group IT processes are advantageous. Proficiency in Project Management methodologies (including PRINCE2). Strong grasp of SCRUM and Agile methodologies. ...

Wateerfall/Agile methodologies. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing and eligible to undergo a high level of UK secu... ...

CMDB health and compliance Act as the ServiceNow CMDB subject-matter expert Skills & Experience Strong hands-on ServiceNow CMDB experience Solid understanding of ITIL Configuration Management Experience with CSDM, Discovery, and Service Mapping Excellent stakeholder engagement and documentation skills Please Note: This role is fractional with 3-4 days ...

processes? * Knowledge of SAP FICO and key finance functions? * Understanding of Fiori UI? * Experience working in a Service Desk environment using ITIL? (Desirable) * Excellent communication skills? If you are interested, please do apply ...

Google Workspace or Tableau. Comfortable using Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations ...

Spec Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain ...

working in an outsourced environment particularly SIAM and also with Cloud service providers eg IaaS PaaS and SaaS Proven track record of operating ITIL Service Management processes especially Incident Problem Change and Configuration Management Excellent communication skills at all levels with the ability to translate IT change issues into business ...

/Workplace as a Service Delivery/Service Support Manager. Will need to understand Incident and Change Management - ideally holding some form of ITIL Accreditations. Industry background - ideally around Start Up, Retail, Telco etc. Potential for a long term engagement. Must have a Hands on Attitude - be a technologist. Reasonable ...

Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations ...

Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities : Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations ...

Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling of incidents, investigations, and related case work. Ensure cases are triaged and progressed in line with expectations ...

Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows. Ensure compliance with ITIL best practices and enterprise standards. Architect and implement integrations with third-party systems (eg, Active Directory, Orchestrators, Service Assurance tools). Configure web services, APIs ...

Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows. Ensure compliance with ITIL best practices and enterprise standards. Architect and implement integrations with third-party systems (eg, Active Directory, Orchestrators, Service Assurance tools). Configure web services, APIs ...

transitions or onboarding in complex, multi-supplier, outsourced environments. Solid project and programme management skills (PRINCE2, MSP, PMP, or equivalent). Deep understanding of ITIL v4 and service management principles. Exceptional stakeholder management, including C-suite and director-level engagement. Excellent communication, facilitation, negotiation, and leadership skills. Ability to manage ...

financial cost performance. What youll need Youll need to know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services ...

through the process). Desirable Skills, but not essential Hands-on experience with Power BI. Exposure to Dynamics 365 configuration. Awareness of ITIL and safe change practices. Basic DBA concepts or data quality awareness. We welcome applications from people with a range of backgrounds and experiences. If you're unsure ...

through the process). Desirable Skills, but not essential • Hands-on experience with Power BI. • Exposure to Dynamics 365 configuration. • Awareness of ITIL and safe change practices. • Basic DBA concepts or data quality awareness. We welcome applications from people with a range of backgrounds and experiences. If you're unsure ...

about making complex platforms reliable. Youll bring: - Practical experience in L1/L2 support for data products - Confidence using ticketing tools and service workflows (ITIL experience is a bonus) - Practical knowledge of at least some of: Databricks, Azure Service Bus, SnapLogic, Gravitee, data observability tools, and basic SQL for triage ...

savvy, with strong financial acumen and experience in financial reporting. Skilled in building relationships, influencing, and negotiating at executive and senior levels. Knowledgeable about ITIL processes and IT operations. Proficient in Microsoft Office Suite and CRM applications. Motivated by targets, resilient, and passionate about delivering results. What can we offer ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment. Due to the nature of the organisation’s public services, you will be expected to go through and obtain SC security clearance … telephony solutions, specifically Zoom Workplace Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment Ability to multitask across multiple incidents, be organised and have a keen eye for detail Naturally, as the role involves supporting users ...

vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. … Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters ...

vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. … Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters ...

vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross-functional teams to support business initiatives and technology deployments. Monitor system health and proactively address risks and incidents. … Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. ITIL certification and PRINCE2 is highly desirable. Soft Skills & Leadership Traits Strong communication skills – able to convey technical concepts to non-technical stakeholders. Empathetic leadership – fosters ...