stakeholder engagement skills, with the ability to communicate technical concepts to non-technical audiences. Ability to work independently onsite while collaborating effectively with global teams. Desirable (but not essential) ITIL Foundations Certification Experience supporting Mac and Windows environments Familiarity with identity and access management, SSO, and federation technologies Experience with scripting or automation tools (e.g., PowerShell, Python, Google Apps Script More ❯
Strong troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. More ❯
Strong troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. More ❯
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
london, south east england, united kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Advanced Resource Managers
Projects and other technical teams to deliver new services/update existing services in their portfolio Knowledge Preferable: Extensive Industry experience in an Application Support environment Working knowledge of ITIL V3 Service Management Knowledge of current/emerging technologies and processes employed in Enterprise Wide IT services Knowledge of two or more of the following Enterprise Resource Planning, Asset Management More ❯
upgrades/integrations with AMS/ISVs; strong UAT, cutover and hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As More ❯
upgrades/integrations with AMS/ISVs; strong UAT, cutover and hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As More ❯
skills, able to translate technical concepts for non-technical audiences. Familiarity with Now Create Familiarity with CSDM, and CMDB best practices. Demonstrable strategic thinking and project management skills. Desirable: ITIL and/or TOGAF qualification. Experience designing integrations using Integration Hub, Mid Server, REST, SOAP, JSON, LDAP, JDBC, or other protocols. Experience contributing to presales or bid responses. This role More ❯
Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). If you do have the relevant experience for this Jira SME role More ❯
Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). If you do have the relevant experience for this Jira SME role More ❯
CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
TechYard
CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯
london, south east england, united kingdom Hybrid / WFH Options
TechYard
CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
TechYard
CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯
slough, south east england, united kingdom Hybrid / WFH Options
TechYard
CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯
platforms. A background in data analysis with experience of SQL to extract and interpret data. Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks). Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow). Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance. Understanding of Active Directory Federation, LDAP, OAuth, SAML, CyberArk. More ❯
Desirable - or willing to learn - Microsoft Server 2003 Desirable - or willing to learn - Active Directory Desirable - or willing to learn - VMWare V5/V5.5 Desirable - or willing to learn - ITILMore ❯
support vendors to monitor equipment availability for store openings and break/fix scenarios Assist in asset audits, reconciliation activities, and reporting to support compliance and operational efficiency Qualifications ITIL Foundation certification or higher Strong understanding of CMDB principles and asset lifecycle management Hands-on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, Remedy, or equivalent) Familiarity with More ❯
support vendors to monitor equipment availability for store openings and break/fix scenarios Assist in asset audits, reconciliation activities, and reporting to support compliance and operational efficiency Qualifications ITIL Foundation certification or higher Strong understanding of CMDB principles and asset lifecycle management Hands-on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, Remedy, or equivalent) Familiarity with More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Applause IT Recruitment Ltd
managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical More ❯
CSI initiatives What youll bring 24 years experience in ITSM reporting, operations, or service analytics Bachelors degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM reporting. Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation Attention to detail and ability to present complex data to technical More ❯
you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM reporting. Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation Attention to detail and ability to present complex data to technical More ❯