About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we’d More ❯
in large, complex environments Strong knowledge of Atlassian tools and their administration, including Confluence, Bitbucket, and related plugins Scripting/automation experience with Groovy, ScriptRunner, or PowerShell Familiarity with ITIL and ITSM frameworks in federal or enterprise settings Demonstrated ability to integrate Jira with external systems and APIs 5-7+ years of experience configuring, customizing, and supporting Jira in More ❯
Gateshead, Tyne and Wear, Tyne & Wear, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we'd More ❯
services role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and certification support. The client is looking More ❯
services role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What’s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and certification support. The client is looking More ❯
project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis More ❯
Colchester, Essex, United Kingdom Hybrid / WFH Options
Bristow Holland Ltd
Planning) systems Strong working knowledge of Microsoft operating systems Proficient in SQL and Oracle database environments Experience with cloud platforms such as Office 365, Azure, or AWS Familiarity with ITIL service management practices Ability to clearly communicate technical concepts to non-technical stakeholders Skilled in reporting tools such as Crystal Reports, Power BI, and Excel is a bonus not essential More ❯
Employment Type: Permanent
Salary: £35000 - £45000/annum - Offering 2 days a week remote
systems Networking - DNS, DHCP, File sharing, Printing, LAN/WLAN Audio Visual/Video Conferencing Endpoint protection - anti-virus, anti-malware (McAfee) Competent in problem assessment and solving within ITIL framework Familiarity with incident/request management systems (ServiceNow) This is a 5 day a week on site role in central London Please apply for immediate consideration and full company More ❯
project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis More ❯
telecommunication (TCP/IP, OIS/CMIP/X25), operating systems (windows, UNIX, and linux), database/DBMS (oracle, MS access, sybase) and applications (tivoli, peopleSoft) Applies principles of ITIL, SEI/CMM to engineering work Provides oversight/management of systems engineering teams Requirements Bachelor's degree with at least 8 years of relevant experience may substitute associate's More ❯
East London, London, United Kingdom Hybrid / WFH Options
83zero Limited
/DC/SP/SEC) or JNCIP-ENT level. Strong experience managing third-line support within a fast-paced environment. Expertise in ServiceNow ITSM and solid understanding of ITIL processes. Advanced knowledge of routing/switching protocols (BGP, OSPF, VLANs, STP, TCP/IP). Hands-on experience with Cisco, Juniper, Fortinet, and Palo Alto devices. Excellent leadership, communication More ❯
Nice to have skills: - DoD IT Helpdesk experience - VIP support experience - Cisco Video Teleconference (VTC) experience - Microsoft Office 365 apps experience - ServiceNow ticketing experience - Practical knowledge of Agile and ITIL frameworks Technical Environment: Working with End- Users, (1500+) working with printers, printer support, fixing operating systems, general file issues and equipment issues. All qualified applicants will receive consideration for employment More ❯
business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with a major More ❯
Router/IPT and firewall products. As IT Engineer you will: Have previous experience working for a global company Hold or be studying towards MCP Windows 10, CompTIA A+, ITIL Foundation v3 The ability to speak Japanese is desirable but not essential A great opportunity for an experienced Helpdesk Engineer to join a growing and highly successful telecoms business. Send More ❯
other three processes and provides reliable data so those processes work in an effective and trustworthy manner. Technical: Experience in Change Enablement is essential Experience of working in an ITIL environment Intermediate technical knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID More ❯
VPNs, and mobile device support. Familiarity with ITSM tools (e.g. ServiceNow). Strong troubleshooting skills and the ability to build rapport with users quickly. A working knowledge of ITIL principles. Positive, can-do attitude with the ability to multitask and work well under pressure. Desirable (but not essential): Certifications such as CompTIA or CCNA. Experience with iManage or similar document More ❯
SOAP APIs Active DoD Secret clearance (or ability to obtain/maintain) PREFERRED SKILS JavaScript (Glide), PowerShell, or Python scripting Experience with ServiceNow Discovery, Orchestration, SecOps, or Event Management ITIL v4 Foundation WHY JOIN US At Caelum Research, you'll play a pivotal role in strengthening the IT backbone that supports our national-level mission. You'll work alongside top More ❯
Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Azure AI Engineer Associate (desirable) TOGAF 9 Certification (desirable) ITIL Foundation Certification (desirable) If this sounds of interest to you, please ring or e-mail me a good time to organise a call! Reasonable Adjustments: Respect and equality are core More ❯
project management and communications skills. Strong skills and on cloud-based services and migrating on-premises services to cloud. Any certification related to PCs, server, network, cloud, cybersecurity, and ITIL is an asset. Excellent written and verbal communication skills in English Japanese language is hugely advantage but not essential Ability to investigate and source answers to various email and telephony More ❯
Application Support Analyst - Hybrid from City of London (2 days in the office/3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan More ❯
Peterborough, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Picture More
hands-on with modern technologies and build your service desk expertise Gain exposure to a wide user base, from entry-level to senior professionals Structured training and access to ITIL-aligned processes Hybrid working model promoting flexibility and work-life balance Benefits include 25 days holiday, contributory pension, life assurance, private medical (after 1 year), season ticket loan, and cycle More ❯
to ensure businessintegrity, related to system enhancements and software fixes. Maintenanceof Functional Specifications and User Manuals/Guides What you will bring: In depth knowledge of the MJDI Application ITIL v4 Foundation Certificate Working knowledge of MJDI data structure. Holding UK SC clearance It would be great if you had: Use of reporting tools e.g. IBM Cognos Broad security knowledge More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Sopra Steria
business integrity, related to system enhancements and software fixes. Maintenance of Functional Specifications and User Manuals/Guides What you will bring: In depth knowledge of the MJDI Application ITIL v4 Foundation Certificate Working knowledge of MJDI data structure. Holding UK SC clearance It would be great if you had: Use of reporting tools e.g. IBM Cognos Broad security knowledge More ❯
task schedules. Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required. Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution. Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional. Delivery of newness of small change to support business More ❯
Self-starter with the ability to work independently and cross-functionally. Desirable: Experience working with Tier 1 IT suppliers. Familiarity with public sector contracts or regulated industries. Professional certifications: ITIL , Prince2 , or equivalent. What You'll Get in Return 26 days holiday plus bank holidays (increasing with service) Life assurance at 4x basic salary Contributory pension scheme with up to More ❯