Frameworks Business Continuity Principles Service Management & Operations Site Reliability Engineering (SRE) Incident Management Problem Management Major Incident Support IT Operations Service Reliability & Availability Management ITIL Frameworks and Best Practice Consulting & Leadership Stakeholder Management Communication & Presentation Skills Workshop Facilitation Business Analysis Change Management Governance & Reporting Problem Solving & Decision Making Cross-functional … Engineering, or a related discipline. Demonstrable experience in Observability, Monitoring, Service Reliability Engineering, IT Operations, Service Management, Operational Resilience, or Platform Engineering environments. Desirable ITIL Foundation or Advanced ITIL Certifications TOGAF Dynatrace Certification Splunk Certification SRE Foundation PRINCE2, Agile, Scrum, or PMP AWS, Azure, or GCP Certifications Hays Specialist Recruitment ...