951 to 975 of 1,883 ITIL Jobs

system functionality Create, maintain, and utilise documentation Assist building compliance with processes and policies What you will bring to the team: Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others A proactive approach towards looking for More ❯

public sector context Excellent communication and stakeholder engagement skills Values-driven, with a passion for making a social impact Desirable: Degree in a relevant field and certifications such as ITIL or CompTIA Security+ Why Apply? This is a chance to be part of a values-led organisation delivering real change. You'll help shape the digital future of a charity More ❯

governance, and performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and … ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification. Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process architectural principles for SIAM, ensuring … standards and principles. PERSONAL PROFILE Extensive experience in IT architecture, with a focus on service management, integration, and tooling within a SIAM or multi-supplier environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks. Familiarity with More ❯

attitude Excellent Telephone manor The ability to meet strict deadlines A positive attitude when working under pressure Being a Team Player Being a Problem Solver Desirable Skills (not mandatory) ITIL Foundation Certification Networking Experience (Cisco CCNA or similar) This role comes with fantastic company benefits Only shortlisted candidates will be contacted Horizon Recruitment is an equal opportunities employer and is More ❯

BSc/BA in a related field; relevant experience and certifications are a plus. Preferred Certifications: o PMI Project Management Professional (PMP) o Splunk Core Certified Power User o ITIL v4 Practice Manager (PM) o Microsoft Power BI Data Analyst Associate Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access More ❯

culture of ongoing enhancement The ideal candidate will have the following: A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested More ❯

as part of a team. Ability to prioritize and manage multiple tasks. Fluent Italian and English is a must. Beneficial experience and qualifications Certifications or training in IT support, ITIL, or other relevant areas. Experience in working with global or regional IT teams and service providers. More ❯

and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. Learning Coach Program Manager Client: Globally known Technology and Entertainment ClientLocation: Battersea More ❯

/IP, OIS/CMIP/X25), operating systems (Windows, UNIX, and Linux), database/DBMS (Oracle, MS Access, Sybase) and applications (Tivoli, PeopleSoft) are required. Applies principles of ITIL, SEI/CMM to engineering work. Provides oversight/management of systems engineering teams. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree with at least eight (8) years More ❯

experience in data warehousing. Familiarity with Microsoft Power Apps and their integration capabilities. Strong understanding of Azure's infrastructure and services. A high level of understanding and adherence to ITIL best practice methodologies. More ❯

IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment with ITIL best practices. Aufgaben Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. … implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause … to-date documentation of processes, procedures, and configurations. Profil Experience: Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role. Familiarity with ITIL framework and best practices. Technical Skills: Strong technical knowledge of IT hardware, software, and networks. Proficiency in Deskside and asset management tools. Experience with remote support tools and technologies. Leadership More ❯

Level Targets, CARs · Bachelor's degree in a computer science, engineering or information technology discipline. An advanced degree and related accreditations a plus. · 7+ years of experience within IT, ITIL and Service Management · 3+ years of experience within the Pharma/Life Science industry preferable · 5+ years demonstrated experience managing IT services or delivering IT service improvement initiatives. This is More ❯

foundation of our next-generation IT support model from the ground up. As the APAC leader, you'll be responsible for establishing operational excellence through industry best practices, including ITIL framework implementation, while ensuring seamless integration with our global support structure. You'll drive the development of standardized processes, metrics, and quality frameworks that will become the blueprint for our … to influence across multiple organizational layers and geographies. Key job responsibilities - Establish and scale Service Desk operations across APAC, with initial focus on India and Japan - Design and implement ITIL-aligned processes and operational frameworks - Build, develop, and lead high-performing teams across multiple locations - Drive operational excellence through metrics, process improvements, and automation - Own the end-to-end customer … operations - Strong data analysis and business insight capabilities - Excellence in stakeholder management at executive levels - Bachelor's degree in Computer Science, Engineering or related field PREFERRED QUALIFICATIONS - Experience with ITIL framework and IT service management best practices - Experience with organizational design - Written and verbal communication skills for effective executive communication Our inclusive culture empowers Amazonians to deliver the best results More ❯

Understanding of networking principles (DNS, TCP-IP, Routing, VPN) Knowledge of J2EE application stack environment Familiarity with EAM Solutions like Maximo or Infor Strong knowledge of Agile, Scrum, and ITIL Why Arcadis? We empower everyone to be their best. Our skills-based approach allows you to harness your unique experience and carve your career path, maximizing our collective impact. You More ❯

e.g., PowerShell, Bash, Python, Terraform). Basic architectural knowledge to support high-level cloud migration planning. Experience in mentoring or supporting junior engineers through cloud transition efforts. Understanding of ITIL or similar service management frameworks. #LI-JS2 Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you More ❯

Nessus Desirable: Previous experience in the financial sector. Working experience of security tool sets e.g Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM) Experience with ITIL processes Working knowledge of Service Now and/or Remedy Ticket Management Systems. Security+ Certification, MCSE, MCSA, CISSP, or better All profiles will be reviewed against the required skills and More ❯

Windows/Linux environment). Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools. Preferred Skills & Qualifications: Certifications in IT support or related areas (e.g., CompTIA A+, ITIL) would be an asset. Knowledge of scripting languages or automation tools is a plus. Experience with CBS (or other similar service management platforms) is highly desirable. Familiarity with U2 Rocket More ❯

system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can More ❯

Windows/Linux environment). Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools. Preferred Skills & Qualifications: Certifications in IT support or related areas (e.g., CompTIA A+, ITIL) would be an asset. Knowledge of scripting languages or automation tools is a plus. Experience with CBS (or other similar service management platforms) is highly desirable. Familiarity with U2 Rocket More ❯

system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can More ❯

volumes of complex data Desirable: Experience working in a matrix organisation Understanding of ISO9001 Education and qualifications Essential: Degree in a relevant discipline or equivalent education/experience Desirable: ITIL certification Project Management qualification/certification or equivalent knowledge Personal Qualities Self-motivated and able to motivate others Able to demonstrate accountability Proven target achiever Effective influencer, capable of producing More ❯

independently and in a (distributed) team environment. Preferred Qualifications • Cisco Certified Internetwork Expert (CCIE) certification. • Additional IT certifications in relevant technology platform (e.g., Cisco, Citrix, Dell, HPE/Aruba, ITIL, Juniper, Microsoft, Nutanix, Palo Alto, VMware) • Prior experience with Palo Alto Network Security Platform and/or Cisco Secure portfolio. • Prior experience with Forcepoint, Brocade, and/or Juniper technologies. More ❯

Governance Participation: Represent service architecture in change advisory boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configuration management database (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service architecture, ITSM … or service design roles within complex enterprise environments. Strong understanding of ITIL v4 principles and how to apply them in real-world service design and operations. Working knowledge of enterprise architecture frameworks, particularly TOGAF . Experience designing services in cloud, hybrid, and on-premise environments. Ability to define and implement detailed service models including governance, roles, and performance metrics. Excellent … stakeholder engagement and communication skills. Strong documentation skills, with experience producing high-quality service design artefacts. Desirable: ITIL v4 or TOGAF certification. Hands-on experience with ITSM platforms such as Freshworks , BMC Helix , or similar. Familiarity with Agile, DevOps, and CI/CD methodologies. Qualifications: Relevant professional certifications in IT Service Management or Enterprise Architecture are highly desirable. More ❯

and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior More ❯

may be excepted in lieu of degree. Active DoD Secret Security Clearance Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date Understanding of ITIL foundation or ITIL certified Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD More ❯