build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence. As an ITSM Manager, you will play a pivotal role in driving ITservice excellence and process improvement initiatives for our clients. Reporting to the Head of Technical … Knowledge, Skills and Experience (Essential) Bachelor’s degree in computer science, Information Technology, or a related field; Master's degree preferred. Certification in ITservicemanagement frameworks such as ITIL Foundation, ITIL Practitioner, or ITIL Expert. Proven experience (10 + years) working as an ITSM consultant or in a similar … role, with a track record of successful ITSM process design and implementation. In-depth knowledge of ITservicemanagement principles, methodologies, and best practices. Strong analytical skills with the ability to assess complex ITSM challenges, identify root causes, and develop effective solutions. Excellent communication and interpersonal skills, with the ability more »
users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication more »
Ability to create and run reports * Awareness of Change and Release Management * Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement * Excellent organisational skills and able to take a methodical approach * Excellent customer service skills * Strong and confident presentation skills * Professional verbal and written communication more »
o VMware Cloud Foundation (VCF) o Security o Bit locker, Trend Mirco, Microsoft ATP, Trustwave Mail and Web Security Gateway technologies Experience in ITServiceManagement, operating within Service Level Agreements and following working policies and protocols. Working knowledge of proprietary ticketing systems Desirable Experience of working in a healthcare more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »
Chesterfield, Derbyshire, United Kingdom, Wingerworth Hybrid / WFH Options
Vermelo RPO
of successfully recruiting and retaining high calibre employees. Strong technical background, with the ability to challenge technical resources (internal and external suppliers). ITIL\ITSM accreditation or similar qualifications. Experience with cloud technologies, such as Office 365 (inc SharePoint) and Azure. Experience or knowledge equivalent to dealing with M&A more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in ITServiceManagement and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »
Berkeley Square - Talent Specialists in IT & Engineering
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in ITServiceManagement (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are … essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of ITService … Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in ITServiceManagement (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are … essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of ITService … Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the ITservicemanagement system, ensuring that information held is accurately updated, maintained and actioned appropriately Troubleshooting incidents through to resolution; escalating where necessary Providing IT support to more »
management & organisational skills. Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: ITServiceManagement toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader more »
implementation. · Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. · Experience in utilising ITSM tool sets. · Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join more »
in IT Support with ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
looking for: - Experience in ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
St Albans, England, United Kingdom Hybrid / WFH Options
Cheeky Munkey Ltd
AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »
assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the ITServiceManagement tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with ITServiceManagement toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) ITServiceManagement toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »