35 SLA Jobs in the South West

support their exciting journey where you will be recgonised for your people management expertise. The Role: *Overseeing a team of 30 employees to ensure SLA and KPIs are delivered *Overseeing full P&L of your teams functions to drive future growth *Industry training alongside the scope of career Progression The more »

support their exciting journey where you will be recgonised for your people management expertise. The Role: *Overseeing a team of 30 employees to ensure SLA and KPIs are delivered *Overseeing full P&L of your teams functions to drive future growth *Industry training alongside the scope of career Progression The more »

multiple locations in the UK. Key responsibilities Manage requisitions autonomously with full client contact, ensuring all candidates are processed through in line with contractual SLA/KPI's. Ensure the candidate applicant tracking system is updated in real-time and used effectively. Conduct Recruitment Briefing Calls with Hiring Managers to more »

Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco more »

with a one-stop support service Service Desk Analyst Requirements: Proven experience in providing excellent IT support Experience working within a Service Level Agreement (SLA) environments Microsoft Certified on a desktop Operating System (Windows 7 onwards) Familiarity with HP System Manager, Dell OpenManage, ymantec Backup Exec, Veeam, Datto, NSLookup, Ping more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »

with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line tickets when required Provide project support when necessary Build an understanding of client … excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) Excellent knowledge more »

wider Ark IT team to provide excellent customer centric, proactive, and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Role Assess incoming incidents and prioritize work according to timescales and processes. Keep accurate and timely records within the … IT stock, warranties, and software licenses in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices. Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware. Training Firebrand more »

understanding customer needs for design change proposals. The ideal candidate should have some experience in a similar role including supporting customers in line with SLA's. You will have strong basic IT skills such as the Microsoft Office Suite, ability to work with datasets and provide analysis and reporting and … of, and progression routes through the business! The Role: *Delivering internal and external Technical Support through various channels *Maintaining accurate record-keeping aligned with SLA's *Contributing to the development and upkeep of existing relationships, and grasping customer requirements for design change proposals *On-site in Okehampton The Person: *Proven … Customer Support Technician experience *Supporting customers in line with SLA's *Commutable to Okehampton Reference Number: BBBH224258 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Oscar Allgrove at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment more »