The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 531 529 503
Rank change year-on-year
-2 -26
Contract jobs requiring a 2nd Line Support Analyst 118 141 143
As % of all contract IT jobs located in the UK 0.22% 0.24% 0.25%
As % of the Job Titles category 0.24% 0.26% 0.27%
Number of daily rates quoted 76 76 60
Median daily rate £165 £168 £185
Median daily rate % change year-on-year
-1.49% -9.45%
90% offered a daily rate of more than £110 £110 £120
10% offered a daily rate of more than £500 £231 £275
UK excluding London median daily rate £150 £143 £173
% change year-on-year
+5.26% -17.39%
Number of hourly rates quoted 24 40 41
Median hourly rate £14.66 £14.67 £16.50
Median hourly rate % change year-on-year
-0.08% -11.09%
90% offered a hourly rate of more than £11.45 £11.15 £11.50
10% offered a hourly rate of more than £22.50 £20.00 £20.00
UK excluding London median hourly rate £14.57 £15.42 £16.32
% change year-on-year
-5.54% -5.51%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50058 55053 53923
As % of all contract IT jobs located in the UK 94.63% 94.96% 93.20%
Number of daily rates quoted 32735 35187 32868
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £376 £351
% change year-on-year
+3.86% +6.93%
Number of hourly rates quoted 1664 2085 2143
Median hourly rate £16.50 £17.50 £16.50
Median hourly rate % change year-on-year
-5.70% +6.04%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.46 £42.00 £39.50
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 September 2016.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 September 2016.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 115 £165 -1.49% 28
London -19 42 £190 +2.70% 7
South East +16 21 £150 -34.78% 10
Yorkshire +26 17 £115 -25.80% 4
East of England +13 13 £195 -7.14%
West Yorkshire +14 9 £130 -16.12% 2
West Midlands -13 9 £135 +12.50% 2
Hampshire +12 8 £125 - 1
Leeds - 8 £110 - 2
Hertfordshire +1 7 £200 -4.76%
Buckinghamshire +28 6 £105 - 2
South West +12 6 £170 +61.90% 2
North West +19 5 £108 +13.15% 2
Milton Keynes +18 5 £105 - 2
Fareham - 5 £125 - 1
South Yorkshire - 5 - -
Manchester -3 4 £103 +7.89% 2
Watford -3 4 £200 -4.76%
Scotland +20 3 £125 - 1
Oxfordshire -14 3 £150 -34.78% 2
Warwick - 3 £135 - 1
Oxford - 3 £150 - 1
Doncaster - 3 - -
Cambridgeshire - 3 - -
North Yorkshire - 3 £115 - 1
Warwickshire - 3 £135 - 1
Chelmsford +3 2 £195 -
Essex +2 2 £195 -51.25%
Birmingham -5 2 £130 -
Glasgow - 2 £150 -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 September 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 153 (71.16%) Windows
2 113 (52.56%) Active Directory
3 90 (41.86%) Microsoft
4 73 (33.95%) Windows 7
5 72 (33.49%) MS Office
6 54 (25.12%) ITIL
7 48 (22.33%) MS Excel
8 44 (20.47%) MS Exchange
9 43 (20.00%) Windows Server
10 37 (17.21%) Office 365
11 36 (16.74%) TCP/IP
12 31 (14.42%) Citrix
13 26 (12.09%) Windows Server 2008
13 26 (12.09%) VMware
14 25 (11.63%) Service Management
14 25 (11.63%) SLA
15 24 (11.16%) Windows 10
15 24 (11.16%) Mac OS X
15 24 (11.16%) SCCM
16 23 (10.70%) Blackberry
17 22 (10.23%) Incident Management
18 21 (9.77%) Windows 8
19 18 (8.37%) Retail
19 18 (8.37%) Problem Management
19 18 (8.37%) SQL
20 17 (7.91%) Analytical Skills
21 16 (7.44%) LANDesk
22 15 (6.98%) Degree
22 15 (6.98%) Exchange Server 2007
22 15 (6.98%) SQL Server

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (20.47%) MS Exchange
2 15 (6.98%) Exchange Server 2007
3 11 (5.12%) Blackberry Enterprise Server
3 11 (5.12%) Exchange Server 2010
4 10 (4.65%) Exchange Server 2003
4 10 (4.65%) IBM Notes
5 9 (4.19%) Skype for Business
6 8 (3.72%) SharePoint
7 6 (2.79%) Exchange Server 2013
8 3 (1.40%) SharePoint 2010
9 2 (0.93%) IIS
10 1 (0.47%) Apache
10 1 (0.47%) CMS
10 1 (0.47%) Joomla!
10 1 (0.47%) Office Communications Server
10 1 (0.47%) WordPress
Applications
1 72 (33.49%) MS Office
2 48 (22.33%) MS Excel
3 3 (1.40%) Acrobat
4 1 (0.47%) Adobe Creative Suite
4 1 (0.47%) MS PowerPoint
4 1 (0.47%) Spreadsheet
Business Applications
1 10 (4.65%) RMDS
2 1 (0.47%) Dynamics AX
2 1 (0.47%) Dynamics GP
Cloud Services
1 37 (17.21%) Office 365
2 1 (0.47%) Microsoft Azure
2 1 (0.47%) OneDrive
Communications & Networking
1 36 (16.74%) TCP/IP
2 10 (4.65%) DHCP
2 10 (4.65%) DNS
2 10 (4.65%) VPN
2 10 (4.65%) Wireless
3 9 (4.19%) LAN
4 8 (3.72%) Internet
5 7 (3.26%) WAN
6 5 (2.33%) VoIP
7 4 (1.86%) Firewall
7 4 (1.86%) Skype
8 3 (1.40%) Ethernet
8 3 (1.40%) Intranet
8 3 (1.40%) IP Telephony
8 3 (1.40%) Network Security
8 3 (1.40%) SAN
9 2 (0.93%) Cisco IOS
9 2 (0.93%) Extranet
10 1 (0.47%) PBX
10 1 (0.47%) Wi-Fi
Database & Business Intelligence
1 15 (6.98%) SQL Server
2 2 (0.93%) SAP BI
2 2 (0.93%) SQL Server 2008
3 1 (0.47%) SQL Server 2012
Development Applications
1 2 (0.93%) JIRA
General
1 18 (8.37%) Retail
2 11 (5.12%) Finance
3 10 (4.65%) Front Office
4 8 (3.72%) Legal
5 7 (3.26%) Manufacturing
5 7 (3.26%) Telecoms
6 5 (2.33%) Automotive
6 5 (2.33%) German Language
7 3 (1.40%) Banking
8 2 (0.93%) Advertising
8 2 (0.93%) Back Office
8 2 (0.93%) Law
8 2 (0.93%) Marketing
9 1 (0.47%) French Language
9 1 (0.47%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 10 (4.65%) FIX Protocol
1 10 (4.65%) Rendezvous
2 1 (0.47%) COM
2 1 (0.47%) CSS
2 1 (0.47%) HTML
Miscellaneous
1 23 (10.70%) Blackberry
2 17 (7.91%) Analytical Skills
3 11 (5.12%) Driving Licence
4 10 (4.65%) Foreign Exchange (FX)
5 9 (4.19%) Smartphone
6 7 (3.26%) Management Information System
6 7 (3.26%) NHS
6 7 (3.26%) Video Conferencing
7 5 (2.33%) iPad
7 5 (2.33%) iPhone
7 5 (2.33%) Life Science
8 4 (1.86%) SCADA
9 3 (1.40%) EPoS
10 2 (0.93%) Clustering
10 2 (0.93%) Virtual Team
11 1 (0.47%) Client/Server
11 1 (0.47%) Data Centre
11 1 (0.47%) Handset
11 1 (0.47%) Mainframe
11 1 (0.47%) Thin Client
Operating Systems
1 153 (71.16%) Windows
2 73 (33.95%) Windows 7
3 43 (20.00%) Windows Server
4 26 (12.09%) Windows Server 2008
5 24 (11.16%) Mac OS X
5 24 (11.16%) Windows 10
6 21 (9.77%) Windows 8
7 15 (6.98%) Windows XP
8 14 (6.51%) Windows Server 2012
9 11 (5.12%) Apple iOS
10 10 (4.65%) Unix
11 8 (3.72%) Android
12 5 (2.33%) Linux
12 5 (2.33%) Windows Server 2003
13 4 (1.86%) Windows 2000
13 4 (1.86%) Windows Vista
14 3 (1.40%) Mac OS
15 2 (0.93%) CentOS
15 2 (0.93%) Ubuntu
16 1 (0.47%) Windows NT
Processes & Methodologies
1 54 (25.12%) ITIL
2 25 (11.63%) Service Management
3 22 (10.23%) Incident Management
4 18 (8.37%) Problem Management
5 12 (5.58%) Root Cause Analysis
6 10 (4.65%) Algorithmic Trading
6 10 (4.65%) Electronic Trading
6 10 (4.65%) Market Making
6 10 (4.65%) Service Delivery
7 7 (3.26%) Migration
8 6 (2.79%) ITIL V3
8 6 (2.79%) ITSM
9 5 (2.33%) Asset Management
9 5 (2.33%) B2C
9 5 (2.33%) Change Management
9 5 (2.33%) Information Security
9 5 (2.33%) Kalman Filter
9 5 (2.33%) Knowledge Management
9 5 (2.33%) Time Management
10 4 (1.86%) Data Protection
Programming Languages
1 18 (8.37%) SQL
2 10 (4.65%) Python
3 2 (0.93%) PowerShell
4 1 (0.47%) C
4 1 (0.47%) JavaScript
4 1 (0.47%) PHP
Qualifications
1 15 (6.98%) Degree
2 12 (5.58%) Microsoft Certification
3 11 (5.12%) ITIL Certification
4 9 (4.19%) MCP
4 9 (4.19%) Security Cleared
5 6 (2.79%) MCSE
6 4 (1.86%) BPSS Clearance
6 4 (1.86%) MCDST
7 3 (1.40%) DBS Check
7 3 (1.40%) SC Cleared
8 2 (0.93%) CCNA
8 2 (0.93%) Cisco Certification
8 2 (0.93%) MCITP
9 1 (0.47%) A+ Certification
9 1 (0.47%) CTC Cleared
9 1 (0.47%) DV Cleared
9 1 (0.47%) MCSA
9 1 (0.47%) MCTS
9 1 (0.47%) NVQ Level 3
Quality Assurance & Compliance
1 25 (11.63%) SLA
2 5 (2.33%) Disclosure Scotland
3 2 (0.93%) HL7
System Software
1 113 (52.56%) Active Directory
2 13 (6.05%) XenApp
3 10 (4.65%) VMware Infrastructure
4 8 (3.72%) vSphere
5 7 (3.26%) Virtual Desktop
6 6 (2.79%) Terminal Services
7 4 (1.86%) XenDesktop
8 3 (1.40%) Hyper-V
8 3 (1.40%) Virtual Machines
9 2 (0.93%) Microsoft App-V
9 2 (0.93%) VMware Server
10 1 (0.47%) Citrix Presentation Server
10 1 (0.47%) Firmware
10 1 (0.47%) Virtual Servers
10 1 (0.47%) VMware ESX
10 1 (0.47%) VMware ESXi
Systems Management
1 24 (11.16%) SCCM
2 4 (1.86%) Backup Exec
3 3 (1.40%) AirWatch
3 3 (1.40%) BMC Marimba
3 3 (1.40%) DameWare
3 3 (1.40%) McAfee ePO
4 2 (0.93%) Casper Suite
4 2 (0.93%) Grafana
4 2 (0.93%) Nagios
4 2 (0.93%) SCOM
4 2 (0.93%) WSUS
5 1 (0.47%) EdgeSight
5 1 (0.47%) Malwarebytes
5 1 (0.47%) Microsoft Clustering
5 1 (0.47%) NetBackup
5 1 (0.47%) Norton AntiVirus
5 1 (0.47%) SafeCom
5 1 (0.47%) SmoothWall
5 1 (0.47%) Tivoli Storage Manager
5 1 (0.47%) WhatsUp Gold
Vendors
1 90 (41.86%) Microsoft
2 31 (14.42%) Citrix
3 26 (12.09%) VMware
4 16 (7.44%) LANDesk
5 15 (6.98%) Cisco
6 12 (5.58%) Oracle
7 11 (5.12%) Apple
8 10 (4.65%) Currenex
8 10 (4.65%) FXall
8 10 (4.65%) HP
8 10 (4.65%) Lotus
8 10 (4.65%) Reuters
8 10 (4.65%) TIBCO
9 6 (2.79%) Dell
9 6 (2.79%) Google
10 4 (1.86%) Adobe
10 4 (1.86%) Intel Security
10 4 (1.86%) ServiceNow
10 4 (1.86%) Sun
10 4 (1.86%) Symantec
Leeds, West Yorkshire
Vantage Recruitment Solutions Ltd
Rate: From £90 to £130 per day
Posted: 3 days ago
Warwick, Warwickshire
Opus Recruitment Solutions Ltd
Rate: £120 - £150 per day
Posted: 6 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Posted: 6 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago