The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 508 502 458
Rank change year-on-year
-6 -44
Contract jobs requiring a 2nd Line Support Analyst 130 147 172
As % of all contract IT jobs located in the UK 0.26% 0.27% 0.30%
As % of the Job Titles category 0.27% 0.28% 0.33%
Number of daily rates quoted 82 75 82
Median daily rate £163 £160 £175
Median daily rate % change year-on-year
+1.56% -8.57%
90% offered a daily rate of more than £126 £109 £126
10% offered a daily rate of more than £250 £268 £250
UK excluding London median daily rate £150 £150 £170
% change year-on-year
- -11.76%
Number of hourly rates quoted 24 42 50
Median hourly rate £14.57 £15.00 £16.50
Median hourly rate % change year-on-year
-2.90% -9.09%
90% offered a hourly rate of more than £11.23 £9.00 £12.45
10% offered a hourly rate of more than £19.55 £19.95 £20.65
UK excluding London median hourly rate £14.57 £15.25 £16.00
% change year-on-year
-4.49% -4.68%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48175 51856 52713
As % of all contract IT jobs located in the UK 94.64% 94.80% 93.30%
Number of daily rates quoted 31544 33013 33319
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1684 2028 2169
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.00
UK excluding London median hourly rate £16.50 £17.00 £15.88
% change year-on-year
-2.94% +7.08%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 6 December 2016.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 6 December 2016.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 121 £165 +3.12% 17
London -20 51 £175 +9.37% 6
South East +10 21 £250 +33.33% 3
West Midlands -20 15 £135 -3.57%
Yorkshire +10 10 £115 - 3
Hampshire +22 9 £250 +100.00%
West Yorkshire +16 8 £110 - 2
East of England 0 8 £154 -31.66% 1
Leeds +18 7 £110 - 1
South West +14 7 £170 - 1
City of London +6 7 £175 -14.63% 2
North West +3 7 £150 +15.38% 1
Scotland +12 6 £135 +23.85% 1
Birmingham -8 5 £150 +20.00%
Warwickshire - 5 £135 -
Warwick - 5 £135 -
Surrey +17 4 £150 +3.44% 2
Glasgow +9 4 £130 +19.26% 1
Hertfordshire -5 4 £138 -34.52% 1
Fareham -5 4 - -
Havant - 4 £250 -
Buckinghamshire +17 3 £160 -54.28%
South Wales +8 3 £168 -
Cambridgeshire +4 3 £170 +21.42%
Wales +2 3 £168 -
Dorset - 3 £190 - 1
Cardiff +19 2 £168 -
West Sussex +7 2 - -
North Yorkshire +5 2 £115 - 1
Manchester +4 2 - -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 6 December 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 173 (74.25%) Windows
2 136 (58.37%) Active Directory
3 95 (40.77%) Microsoft
4 86 (36.91%) MS Office
5 80 (34.33%) Windows 7
6 63 (27.04%) MS Excel
7 52 (22.32%) ITIL
8 46 (19.74%) MS Exchange
9 34 (14.59%) SLA
9 34 (14.59%) Windows Server
10 32 (13.73%) Windows 10
11 30 (12.88%) Blackberry
11 30 (12.88%) TCP/IP
11 30 (12.88%) Citrix
12 26 (11.16%) VMware
13 25 (10.73%) SCCM
13 25 (10.73%) Office 365
14 24 (10.30%) Windows Server 2008
14 24 (10.30%) Retail
15 23 (9.87%) Incident Management
16 22 (9.44%) Problem Management
17 20 (8.58%) Service Management
17 20 (8.58%) Mac OS X
18 18 (7.73%) Analytical Skills
19 17 (7.30%) Windows 8
19 17 (7.30%) Exchange Server 2010
20 16 (6.87%) Windows Server 2012
20 16 (6.87%) Exchange Server 2007
20 16 (6.87%) Degree
20 16 (6.87%) Cisco

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (19.74%) MS Exchange
2 17 (7.30%) Exchange Server 2010
3 16 (6.87%) Exchange Server 2007
4 8 (3.43%) Blackberry Enterprise Server
4 8 (3.43%) Exchange Server 2013
5 7 (3.00%) IBM Notes
5 7 (3.00%) Skype for Business
6 5 (2.15%) IIS
6 5 (2.15%) SharePoint
7 4 (1.72%) Exchange Server 2003
8 1 (0.43%) Apache
8 1 (0.43%) CMS
8 1 (0.43%) SharePoint 2010
8 1 (0.43%) WebSphere
Applications
1 86 (36.91%) MS Office
2 63 (27.04%) MS Excel
3 4 (1.72%) MS PowerPoint
4 1 (0.43%) Acrobat
4 1 (0.43%) MS Visio
Business Applications
1 10 (4.29%) RMDS
2 1 (0.43%) Dynamics AX
2 1 (0.43%) Lorenzo
2 1 (0.43%) Visualfiles
Cloud Services
1 25 (10.73%) Office 365
2 2 (0.86%) Microsoft Azure
Communications & Networking
1 30 (12.88%) TCP/IP
2 11 (4.72%) DHCP
2 11 (4.72%) DNS
3 8 (3.43%) Internet
3 8 (3.43%) Wireless
4 7 (3.00%) LAN
4 7 (3.00%) VPN
5 4 (1.72%) IP Telephony
5 4 (1.72%) Network Security
5 4 (1.72%) WAN
6 3 (1.29%) Firewall
6 3 (1.29%) SAN
6 3 (1.29%) Skype
7 2 (0.86%) Ethernet
7 2 (0.86%) LDAP
7 2 (0.86%) VoIP
8 1 (0.43%) ADSL
8 1 (0.43%) DECT
8 1 (0.43%) Intranet
8 1 (0.43%) Wi-Fi
Database & Business Intelligence
1 16 (6.87%) SQL Server
2 3 (1.29%) BusinessObjects Business Intelligence
3 2 (0.86%) BusinessObjects
3 2 (0.86%) SQL Server 2008
4 1 (0.43%) Crystal Reports
4 1 (0.43%) EDRMS
4 1 (0.43%) Electronic Patient Records
4 1 (0.43%) SQL Server 2005
4 1 (0.43%) SQL Server 2012
Development Applications
1 3 (1.29%) JIRA
General
1 24 (10.30%) Retail
2 15 (6.44%) Law
3 14 (6.01%) Legal
4 13 (5.58%) Finance
5 10 (4.29%) Front Office
6 9 (3.86%) Telecoms
7 5 (2.15%) Automotive
7 5 (2.15%) Banking
7 5 (2.15%) German Language
8 3 (1.29%) Manufacturing
9 2 (0.86%) Back Office
9 2 (0.86%) French Language
9 2 (0.86%) Local Government
10 1 (0.43%) Aerospace
10 1 (0.43%) Dutch Language
10 1 (0.43%) Investment Banking
10 1 (0.43%) Pharmaceutical
10 1 (0.43%) Private Banking
10 1 (0.43%) Retail Banking
10 1 (0.43%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (4.29%) FIX Protocol
1 10 (4.29%) Rendezvous
Miscellaneous
1 30 (12.88%) Blackberry
2 18 (7.73%) Analytical Skills
3 13 (5.58%) Smartphone
4 12 (5.15%) Driving Licence
5 11 (4.72%) iPhone
6 10 (4.29%) Foreign Exchange (FX)
6 10 (4.29%) iPad
7 8 (3.43%) Management Information System
7 8 (3.43%) NHS
7 8 (3.43%) Video Conferencing
8 4 (1.72%) Clustering
8 4 (1.72%) SCADA
9 2 (0.86%) Computer Science
9 2 (0.86%) EPoS
9 2 (0.86%) Fat Client
9 2 (0.86%) Thin Client
9 2 (0.86%) Virtual Team
10 1 (0.43%) BYOD
10 1 (0.43%) Data Centre
10 1 (0.43%) Enterprise Software
Operating Systems
1 173 (74.25%) Windows
2 80 (34.33%) Windows 7
3 34 (14.59%) Windows Server
4 32 (13.73%) Windows 10
5 24 (10.30%) Windows Server 2008
6 20 (8.58%) Mac OS X
7 17 (7.30%) Windows 8
8 16 (6.87%) Windows Server 2012
9 12 (5.15%) Unix
9 12 (5.15%) Windows XP
10 11 (4.72%) Apple iOS
11 9 (3.86%) Windows Server 2003
12 6 (2.58%) Android
12 6 (2.58%) Windows Vista
13 5 (2.15%) Linux
14 3 (1.29%) Windows 2000
15 2 (0.86%) CentOS
15 2 (0.86%) Mac OS
15 2 (0.86%) Ubuntu
16 1 (0.43%) Windows Phone
Processes & Methodologies
1 52 (22.32%) ITIL
2 23 (9.87%) Incident Management
3 22 (9.44%) Problem Management
4 20 (8.58%) Service Management
5 13 (5.58%) Service Delivery
6 10 (4.29%) Algorithmic Trading
6 10 (4.29%) Electronic Trading
6 10 (4.29%) Market Making
6 10 (4.29%) Root Cause Analysis
7 7 (3.00%) Asset Management
7 7 (3.00%) Change Management
7 7 (3.00%) Migration
8 6 (2.58%) Software Deployment
9 5 (2.15%) B2C
9 5 (2.15%) ITIL V3
9 5 (2.15%) ITSM
9 5 (2.15%) Knowledge Management
9 5 (2.15%) Release Management
10 4 (1.72%) Data Protection
10 4 (1.72%) Time Management
Programming Languages
1 16 (6.87%) SQL
2 10 (4.29%) Python
3 3 (1.29%) PowerShell
4 1 (0.43%) VBScript
Qualifications
1 16 (6.87%) Degree
2 15 (6.44%) Security Cleared
3 11 (4.72%) ITIL Certification
4 9 (3.86%) Microsoft Certification
5 8 (3.43%) MCP
6 7 (3.00%) SC Cleared
7 4 (1.72%) BPSS Clearance
8 3 (1.29%) MCSA
8 3 (1.29%) MCSE
9 2 (0.86%) A+ Certification
9 2 (0.86%) CCNA
9 2 (0.86%) Cisco Certification
9 2 (0.86%) DBS Check
9 2 (0.86%) MCITP
10 1 (0.43%) CTC Cleared
10 1 (0.43%) DV Cleared
10 1 (0.43%) ECDL
10 1 (0.43%) NVQ Level 3
10 1 (0.43%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 34 (14.59%) SLA
2 5 (2.15%) Disclosure Scotland
3 2 (0.86%) HL7
4 1 (0.43%) QA
System Software
1 136 (58.37%) Active Directory
2 13 (5.58%) XenApp
3 12 (5.15%) VMware Infrastructure
4 8 (3.43%) Terminal Services
4 8 (3.43%) vSphere
5 7 (3.00%) Virtual Desktop
6 5 (2.15%) Microsoft App-V
7 4 (1.72%) Firmware
8 3 (1.29%) Hyper-V
8 3 (1.29%) Virtual Machines
8 3 (1.29%) XenDesktop
9 2 (0.86%) Virtual Servers
9 2 (0.86%) VMware Server
9 2 (0.86%) XenServer
10 1 (0.43%) Citrix Presentation Server
10 1 (0.43%) Terminal Server
10 1 (0.43%) VMware ESXi
Systems Management
1 25 (10.73%) SCCM
2 5 (2.15%) AirWatch
3 4 (1.72%) EdgeSight
3 4 (1.72%) SafeCom
3 4 (1.72%) Tivoli Storage Manager
4 2 (0.86%) Backup Exec
4 2 (0.86%) DameWare
4 2 (0.86%) Grafana
4 2 (0.86%) McAfee ePO
4 2 (0.86%) Nagios
4 2 (0.86%) SCOM
5 1 (0.43%) BMC Marimba
5 1 (0.43%) Casper Suite
5 1 (0.43%) Microsoft Clustering
5 1 (0.43%) Microsoft Data Protection Manager
5 1 (0.43%) Microsoft Intune
5 1 (0.43%) NetBackup
5 1 (0.43%) SmoothWall
5 1 (0.43%) WhatsUp Gold
5 1 (0.43%) WSUS
Vendors
1 95 (40.77%) Microsoft
2 30 (12.88%) Citrix
3 26 (11.16%) VMware
4 16 (6.87%) Cisco
5 12 (5.15%) Oracle
5 12 (5.15%) Reuters
6 11 (4.72%) LANDesk
7 10 (4.29%) Currenex
7 10 (4.29%) FXall
7 10 (4.29%) TIBCO
8 9 (3.86%) Dell
8 9 (3.86%) HP
9 8 (3.43%) Apple
10 7 (3.00%) Lotus
11 6 (2.58%) Google
11 6 (2.58%) Sophos
12 5 (2.15%) Altiris
13 4 (1.72%) IBM
13 4 (1.72%) Remedy
13 4 (1.72%) Sun
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 9 hours ago
City, London
I3
Rate: £200 - £210 per day
Posted: 4 days ago
Glasgow
Hays Specialist Recruitment Ltd
Rate: £110.00 - £120.00 per day
Posted: 7 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Rate: From £170 to £175 per day
Posted: 6 days ago