2nd Line Support Analyst Contracts
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
Second Line Support Analyst
Rank 453 490 517
Rank change year-on-year
+37 +27
Contract jobs requiring a 2nd Line Support Analyst 77 88 71
As % of all contract IT jobs located in the UK 0.166% 0.151% 0.116%
As % of the Job Titles category 0.180% 0.163% 0.125%
Number of daily rates quoted 33 26 14
Average daily rate £190 £142 £173
Average daily rate % change year-on-year
+33.80% -17.68%
90% offered a daily rate of more than £128 £98 £116
10% offered a daily rate of more than £212 £270 £234
UK excluding London average daily rate £193 £140 £185
% change year-on-year
+37.50% -24.32%
Number of hourly rates quoted 28 32 24
Average hourly rate £15.13 £16.00 £15.75
Average hourly rate % change year-on-year
-5.46% +1.58%
90% offered a hourly rate of more than £13.00 £12.50 £9.60
10% offered a hourly rate of more than £20.00 £19.95 £21.45
UK excluding London average hourly rate £14.50 £15.00 £14.00
% change year-on-year
-3.33% +7.14%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category		 42797 53993 56874
As % of all contract IT jobs located in the UK 92.24% 92.65% 92.78%
Number of daily rates quoted 24561 29781 30909
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2134 2552 2929
Average hourly rate £18.50 £19.00 £20.00
Average hourly rate % change year-on-year
-2.63% -5.00%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 17 May 2013.

2nd Line Support Analyst Daily Rate Histogram

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
England +49 76 £190 +8.57%
London +12 29 £190 -7.31%
South East +36 28 £210 +5.00%
Buckinghamshire +15 9 £210 +43.83%
City of London +12 9 £175 +34.61%
West Midlands +10 8 £160 +71.12%
Milton Keynes +15 5 £210 -
Hampshire -2 5 - -
East of England +15 4 £166 +44.56%
Yorkshire -5 4 - -
East Sussex - 4 £210 -
Solihull - 4 £160 -
Brighton - 4 £210 -
Surrey +22 3 - -
West Yorkshire -2 3 - -
Warwickshire -3 3 £175 -
Basingstoke - 3 - -
Croydon - 3 £210 -
Chertsey - 3 - -
Kent - 3 - -
Oxfordshire +7 2 £170 -24.44%
Southampton -2 2 - -
Leeds -14 2 - -
Rugby - 2 - -
Essex - 2 £134 -
Maidstone - 2 - -
Berkshire +15 1 - -
Reading +11 1 - -
Edinburgh +9 1 - -
Hertfordshire +5 1 £160 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 110 (78.01%) Windows
2 63 (44.68%) Active Directory
3 60 (42.55%) Microsoft
4 54 (38.30%) Windows 7
5 53 (37.59%) MS Office
6 51 (36.17%) ITIL
6 51 (36.17%) Windows XP
7 36 (25.53%) MS Excel
8 31 (21.99%) Citrix
9 27 (19.15%) MS Exchange
10 26 (18.44%) TCP/IP
10 26 (18.44%) Windows Server 2008
11 25 (17.73%) Microsoft Certification
12 21 (14.89%) Lotus
12 21 (14.89%) Lotus Notes
12 21 (14.89%) Windows Server 2003
13 20 (14.18%) VMware
13 20 (14.18%) Windows Vista
14 16 (11.35%) Finance
14 16 (11.35%) Internet
14 16 (11.35%) LAN
15 15 (10.64%) VMware Infrastructure
16 14 (9.929%) SLA
17 13 (9.220%) WAN
17 13 (9.220%) MCP
17 13 (9.220%) Exchange Server 2003
18 11 (7.801%) Blackberry
18 11 (7.801%) Migration
18 11 (7.801%) HP
18 11 (7.801%) Incident Management

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (2.128%) Application Packaging
2 1 (0.709%) .NET
2 1 (0.709%) ASP.NET
Application Platforms
1 27 (19.15%) MS Exchange
2 21 (14.89%) Lotus Notes
3 13 (9.220%) Exchange Server 2003
4 8 (5.674%) SharePoint
5 6 (4.255%) Blackberry Enterprise Server
5 6 (4.255%) Exchange Server 2007
6 3 (2.128%) Exchange Server 2010
7 2 (1.418%) IIS
7 2 (1.418%) Exchange Server 2000
Applications
1 53 (37.59%) MS Office
2 36 (25.53%) MS Excel
3 10 (7.092%) Office 365
4 3 (2.128%) MS Visio
5 2 (1.418%) MS PowerPoint
6 1 (0.709%) MS Project
6 1 (0.709%) SPSS
Business Applications
1 3 (2.128%) Line 500
2 1 (0.709%) Beauchamp
Communications & Networking
1 26 (18.44%) TCP/IP
2 16 (11.35%) Internet
2 16 (11.35%) LAN
3 13 (9.220%) WAN
4 10 (7.092%) ADSL
4 10 (7.092%) DNS
5 8 (5.674%) Wireless
6 7 (4.965%) DHCP
6 7 (4.965%) VPN
7 5 (3.546%) HTTP
8 4 (2.837%) Broadband
9 3 (2.128%) SMTP
9 3 (2.128%) FTP
10 2 (1.418%) 3G
10 2 (1.418%) NNTP
10 2 (1.418%) Wi-Fi
10 2 (1.418%) VoIP
10 2 (1.418%) HTTPS
10 2 (1.418%) SAN
11 1 (0.709%) VLAN
Database & Business Intelligence
1 8 (5.674%) SQL Server
2 5 (3.546%) SQL Server 2008
3 3 (2.128%) Crystal Reports
4 2 (1.418%) SQL Server 2000
4 2 (1.418%) SQL Server 2005
Development Applications
1 1 (0.709%) MSI
General
1 16 (11.35%) Finance
2 5 (3.546%) Banking
3 3 (2.128%) Retail
3 3 (2.128%) Manufacturing
3 3 (2.128%) Advertising
4 2 (1.418%) Front Office
4 2 (1.418%) Telecoms
4 2 (1.418%) Investment Banking
4 2 (1.418%) Law
5 1 (0.709%) French Language
5 1 (0.709%) Italian Language
5 1 (0.709%) Pharmaceutical
5 1 (0.709%) Back Office
5 1 (0.709%) Publishing
5 1 (0.709%) Military
Miscellaneous
1 11 (7.801%) Blackberry
2 5 (3.546%) Mathematics
3 4 (2.837%) Management Information System
4 3 (2.128%) iPad
4 3 (2.128%) Video Conferencing
5 2 (1.418%) iPhone
5 2 (1.418%) Cloud Computing
5 2 (1.418%) Data Protection Act
5 2 (1.418%) Foreign Exchange (FX)
5 2 (1.418%) PDA
6 1 (0.709%) Statistics
6 1 (0.709%) NHS
6 1 (0.709%) Thin Client
6 1 (0.709%) AS400
6 1 (0.709%) Handset
6 1 (0.709%) 3D Graphics
6 1 (0.709%) E-Learning
6 1 (0.709%) Client/Server
6 1 (0.709%) Life Science
6 1 (0.709%) Fat Client
Operating Systems
1 110 (78.01%) Windows
2 54 (38.30%) Windows 7
3 51 (36.17%) Windows XP
4 26 (18.44%) Windows Server 2008
5 21 (14.89%) Windows Server 2003
6 20 (14.18%) Windows Vista
7 7 (4.965%) Mac OS X
8 6 (4.255%) Windows 2000
9 4 (2.837%) UNIX
10 3 (2.128%) Windows Mobile
10 3 (2.128%) Windows 2000 Server
11 2 (1.418%) Windows NT
11 2 (1.418%) Linux
12 1 (0.709%) Windows CE
12 1 (0.709%) NetWare
Processes & Methodologies
1 51 (36.17%) ITIL
2 11 (7.801%) Incident Management
2 11 (7.801%) Migration
3 9 (6.383%) Problem Management
4 7 (4.965%) Time Management
4 7 (4.965%) ERP
5 5 (3.546%) Service Management
5 5 (3.546%) Service Delivery
5 5 (3.546%) Data Protection
6 4 (2.837%) Change Management
7 3 (2.128%) Asset Management
7 3 (2.128%) Change Control
7 3 (2.128%) Root Cause Analysis
8 2 (1.418%) Mobile Device Management
8 2 (1.418%) Workflow
8 2 (1.418%) Investment Management
8 2 (1.418%) Project Planning
9 1 (0.709%) Wealth Management
9 1 (0.709%) E-Commerce
9 1 (0.709%) Data Management
Programming Languages
1 9 (6.383%) SQL
2 3 (2.128%) C
3 1 (0.709%) C#
3 1 (0.709%) Java
3 1 (0.709%) VBScript
3 1 (0.709%) VB.NET
3 1 (0.709%) PowerShell
Qualifications
1 25 (17.73%) Microsoft Certification
2 13 (9.220%) MCP
3 8 (5.674%) MCSE
4 7 (4.965%) Security Cleared
5 6 (4.255%) DV Cleared
6 5 (3.546%) Degree
6 5 (3.546%) ITIL Certification
7 4 (2.837%) MCDST
7 4 (2.837%) A+ Certification
7 4 (2.837%) SC Cleared
8 3 (2.128%) MCITP
9 2 (1.418%) Network+ Certification
9 2 (1.418%) MOS
9 2 (1.418%) ACSP
10 1 (0.709%) MCSA
Quality Assurance & Compliance
1 14 (9.929%) SLA
System Software
1 63 (44.68%) Active Directory
2 15 (10.64%) VMware Infrastructure
3 6 (4.255%) Terminal Services
4 4 (2.837%) Microsoft App-V
5 3 (2.128%) XenApp
5 3 (2.128%) vSphere
5 3 (2.128%) VMware ESXi
6 1 (0.709%) XenDesktop
6 1 (0.709%) Novell eDirectory
6 1 (0.709%) Hyper-V
6 1 (0.709%) VMware Workstation
6 1 (0.709%) MetaFrame
Systems Management
1 7 (4.965%) Backup Exec
2 3 (2.128%) SCCM
2 3 (2.128%) Norton AntiVirus
2 3 (2.128%) DameWare
3 2 (1.418%) OpenView
3 2 (1.418%) Systems Management Server (SMS)
3 2 (1.418%) McAfee ePO
3 2 (1.418%) WSUS
4 1 (0.709%) Symantec Enterprise Vault
4 1 (0.709%) OVSD
4 1 (0.709%) ZENworks
4 1 (0.709%) NetBackup
Vendors
1 60 (42.55%) Microsoft
2 31 (21.99%) Citrix
3 21 (14.89%) Lotus
4 20 (14.18%) VMware
5 11 (7.801%) HP
6 10 (7.092%) Apple
7 8 (5.674%) SAP
8 7 (4.965%) Cisco
8 7 (4.965%) Symantec
9 6 (4.255%) Remedy
9 6 (4.255%) LANDesk
10 4 (2.837%) JD Edwards
11 3 (2.128%) Sage
11 3 (2.128%) Juniper
11 3 (2.128%) Compaq
11 3 (2.128%) McAfee
11 3 (2.128%) Bloomberg
12 2 (1.418%) Sophos
12 2 (1.418%) Dell
12 2 (1.418%) Novell
1st/2nd Line Support Analyst (Mac/PC)
London
The candidate must have experience working across both a PC/Mac environment with experience and must know Windows XP/7 and Mac OSX. Candidates must be available to...
Harvey Nash plc
Rate: £150 - £160 per day
Posted: 13 May 2013
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Last Updated Friday 17 May 2013
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