The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 464 482 513
Rank change year-on-year
+18 +31
Contract jobs requiring a 2nd Line Support Analyst 123 62 75
As % of all contract IT jobs located in the UK 0.22% 0.13% 0.12%
As % of the Job Titles category 0.24% 0.14% 0.13%
Number of daily rates quoted 43 16 25
Average daily rate £138 £188 £130
Average daily rate % change year-on-year
-26.54% +44.23%
90% offered a daily rate of more than £102 £118 £98
10% offered a daily rate of more than £195 £250 £215
UK excluding London average daily rate £130 £185 £110
% change year-on-year
-29.72% +68.18%
Number of hourly rates quoted 42 30 25
Average hourly rate £16.88 £15.00 £16.00
Average hourly rate % change year-on-year
+12.50% -6.25%
90% offered a hourly rate of more than £14.00 £12.46 £11.00
10% offered a hourly rate of more than £22.00 £19.05 £19.50
UK excluding London average hourly rate £16.00 £14.50 £14.88
% change year-on-year
+10.34% -2.52%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 April 2014.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 April 2014.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -28 117 £139 -25.93% 31
London +14 52 £144 -24.34% 10
South East -12 23 £145 -26.58% 5
City of London -3 16 £143 +9.61% 3
North West -4 15 £115 - 5
Manchester -2 12 £115 - 4
Surrey -6 8 £145 - 2
Yorkshire -15 8 £150 - 4
Oxfordshire +3 7 - -
Berkshire -5 5 £145 - 1
West Midlands -16 5 £119 -32.14% 1
East of England -25 5 £140 -44.00% 4
South West -18 4 £164 - 1
Reading -1 3 £145 -
Scotland -7 3 £123 - 2
East Midlands -8 3 - - 1
Sheffield - 3 £130 -
South Yorkshire - 3 £130 -
Hampshire +3 2 - -
Cheshire -11 2 £120 - 1
Bedfordshire -16 2 £140 -44.00% 2
Edinburgh -25 2 £123 - 2
North East -25 2 - -
Tyne and Wear -27 2 - -
Newcastle upon Tyne -28 2 - -
Cardiff - 2 - -
Exeter - 2 £133 -
Devon - 2 £133 -
Wales - 2 - -
South Wales - 2 - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 169 (84.50%) Windows
2 103 (51.50%) Active Directory
3 99 (49.50%) Windows 7
4 85 (42.50%) Microsoft
5 82 (41.00%) MS Office
6 69 (34.50%) ITIL
7 64 (32.00%) Windows XP
8 51 (25.50%) Blackberry
9 49 (24.50%) MS Excel
10 44 (22.00%) MS Exchange
10 44 (22.00%) Windows Server 2008
11 43 (21.50%) Citrix
12 23 (11.50%) Windows Server 2003
13 21 (10.50%) VMware
13 21 (10.50%) Finance
13 21 (10.50%) Blackberry Enterprise Server
13 21 (10.50%) VPN
14 19 (9.50%) Microsoft Certification
15 17 (8.50%) SLA
15 17 (8.50%) MCP
16 16 (8.00%) DNS
17 15 (7.50%) TCP/IP
17 15 (7.50%) MCSE
18 14 (7.00%) Apple
19 13 (6.50%) Wireless
19 13 (6.50%) Cisco
19 13 (6.50%) HP
19 13 (6.50%) Degree
20 11 (5.50%) Exchange Server 2003
20 11 (5.50%) VMware Infrastructure

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (22.00%) MS Exchange
2 21 (10.50%) Blackberry Enterprise Server
3 11 (5.50%) Exchange Server 2003
3 11 (5.50%) Exchange Server 2010
3 11 (5.50%) SharePoint
4 9 (4.50%) IBM Notes
5 4 (2.00%) Exchange Server 2007
6 3 (1.50%) SharePoint 2010
7 2 (1.00%) CMS
8 1 (0.50%) SharePoint 2013
8 1 (0.50%) Lync
8 1 (0.50%) WorkSite
Applications
1 82 (41.00%) MS Office
2 49 (24.50%) MS Excel
3 4 (2.00%) MS PowerPoint
4 3 (1.50%) MS Visio
4 3 (1.50%) MS Project
5 1 (0.50%) Acrobat
Business Applications
1 5 (2.50%) Remedy ITSM
2 3 (1.50%) Oracle ERP
3 2 (1.00%) Dynamics NAV
3 2 (1.00%) Dynamics CRM
4 1 (0.50%) Cerner Millennium
4 1 (0.50%) SAP ERP
4 1 (0.50%) Dynamics AX
4 1 (0.50%) Dynamics GP
4 1 (0.50%) assyst
4 1 (0.50%) SAP CRM
Cloud Services
1 5 (2.50%) Google Apps
2 3 (1.50%) Office 365
Communications & Networking
1 21 (10.50%) VPN
2 16 (8.00%) DNS
3 15 (7.50%) TCP/IP
4 13 (6.50%) Wireless
5 9 (4.50%) VLAN
6 7 (3.50%) Internet
7 6 (3.00%) LAN
7 6 (3.00%) WAN
7 6 (3.00%) Firewall
8 5 (2.50%) DHCP
8 5 (2.50%) VoIP
9 4 (2.00%) PBX
10 2 (1.00%) SMTP
10 2 (1.00%) Broadband
10 2 (1.00%) Intranet
10 2 (1.00%) 3G
10 2 (1.00%) Cisco IOS
10 2 (1.00%) Cisco ASA
11 1 (0.50%) Structured Cabling
11 1 (0.50%) Nortel Meridian
Database & Business Intelligence
1 6 (3.00%) SQL Server
2 4 (2.00%) SQL Server 2008
3 1 (0.50%) SQL Server 2005
3 1 (0.50%) SAP BW
3 1 (0.50%) MS Access
3 1 (0.50%) Crystal Reports
3 1 (0.50%) BusinessObjects
Development Applications
1 3 (1.50%) MSI
2 2 (1.00%) InstallShield
General
1 21 (10.50%) Finance
2 10 (5.00%) Law
3 8 (4.00%) Telecoms
4 6 (3.00%) Retail
5 5 (2.50%) Legal
6 3 (1.50%) Publishing
7 2 (1.00%) Manufacturing
7 2 (1.00%) Advertising
7 2 (1.00%) Financial Institution
8 1 (0.50%) Dutch Language
8 1 (0.50%) Marketing
8 1 (0.50%) Banking
8 1 (0.50%) Back Office
8 1 (0.50%) Electronics
Libraries, Frameworks & Software Standards
1 3 (1.50%) XML
1 3 (1.50%) HTML
2 2 (1.00%) J2EE
3 1 (0.50%) Application Packaging
Miscellaneous
1 51 (25.50%) Blackberry
2 10 (5.00%) iPhone
3 8 (4.00%) iPad
4 6 (3.00%) Video Conferencing
5 5 (2.50%) Handset
6 4 (2.00%) Smartphone
7 3 (1.50%) EPoS
8 2 (1.00%) Client/Server
8 2 (1.00%) NHS
8 2 (1.00%) Management Information System
8 2 (1.00%) IVR
9 1 (0.50%) Hedge funds
9 1 (0.50%) Fat Client
9 1 (0.50%) Clustering
9 1 (0.50%) Thin Client
Operating Systems
1 169 (84.50%) Windows
2 99 (49.50%) Windows 7
3 64 (32.00%) Windows XP
4 44 (22.00%) Windows Server 2008
5 23 (11.50%) Windows Server 2003
6 10 (5.00%) Windows Vista
7 6 (3.00%) Linux
7 6 (3.00%) Windows 8
8 3 (1.50%) Android
8 3 (1.50%) Apple iOS
8 3 (1.50%) UNIX
8 3 (1.50%) Mac OS X
9 2 (1.00%) Windows 2000
9 2 (1.00%) Windows Mobile
9 2 (1.00%) Windows 2000 Server
10 1 (0.50%) Red Hat Enterprise Linux
10 1 (0.50%) Windows NT
Processes & Methodologies
1 69 (34.50%) ITIL
2 10 (5.00%) Problem Management
3 8 (4.00%) Asset Management
4 7 (3.50%) Incident Management
4 7 (3.50%) ERP
5 6 (3.00%) DRM
5 6 (3.00%) Root Cause Analysis
6 5 (2.50%) Document Management
6 5 (2.50%) Migration
7 4 (2.00%) Service Management
7 4 (2.00%) Service Delivery
7 4 (2.00%) Time Management
8 3 (1.50%) Change Control
8 3 (1.50%) ITIL V3
8 3 (1.50%) Service Desk Management
8 3 (1.50%) CRM
9 2 (1.00%) BCP
9 2 (1.00%) Validation
9 2 (1.00%) Disaster Recovery
9 2 (1.00%) Operations Management
Programming Languages
1 11 (5.50%) SQL
2 5 (2.50%) Java
3 1 (0.50%) C
3 1 (0.50%) C#
Qualifications
1 19 (9.50%) Microsoft Certification
2 17 (8.50%) MCP
3 15 (7.50%) MCSE
4 13 (6.50%) Degree
5 9 (4.50%) Security Cleared
6 7 (3.50%) A+ Certification
7 6 (3.00%) DV Cleared
8 5 (2.50%) SC Cleared
9 4 (2.00%) ITIL Certification
9 4 (2.00%) MCSA
9 4 (2.00%) MCTS
10 1 (0.50%) HNC
10 1 (0.50%) Cisco Certification
10 1 (0.50%) CCNA
Quality Assurance & Compliance
1 17 (8.50%) SLA
System Software
1 103 (51.50%) Active Directory
2 11 (5.50%) VMware Infrastructure
3 6 (3.00%) Hyper-V
4 3 (1.50%) vSphere
4 3 (1.50%) XenApp
4 3 (1.50%) VMware ESXi
4 3 (1.50%) Microsoft App-V
4 3 (1.50%) VMware ESX
4 3 (1.50%) Terminal Services
5 2 (1.00%) XenDesktop
6 1 (0.50%) Terminal Server
Systems Management
1 9 (4.50%) SCCM
2 5 (2.50%) Backup Exec
3 4 (2.00%) DameWare
4 2 (1.00%) Systems Management Server (SMS)
4 2 (1.00%) SCOM
5 1 (0.50%) Symantec Endpoint Protection
5 1 (0.50%) WSUS
5 1 (0.50%) Cisco IPCC
5 1 (0.50%) MIMEsweeper
5 1 (0.50%) MAILsweeper
5 1 (0.50%) Norton AntiVirus
Vendors
1 85 (42.50%) Microsoft
2 43 (21.50%) Citrix
3 21 (10.50%) VMware
4 14 (7.00%) Apple
5 13 (6.50%) Cisco
5 13 (6.50%) HP
6 9 (4.50%) Lotus
7 8 (4.00%) Remedy
8 7 (3.50%) BMC
8 7 (3.50%) Compaq
9 5 (2.50%) Google
9 5 (2.50%) Oracle
9 5 (2.50%) Nortel
10 4 (2.00%) Avaya
10 4 (2.00%) SAP
10 4 (2.00%) Mitel
11 3 (1.50%) Altiris
11 3 (1.50%) NEC
11 3 (1.50%) Wyse
11 3 (1.50%) Sophos
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Argyll Scott
Rate: £150 - £170 per day
Posted: 5 days ago
London
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Rate: £200 - £250 per day
Posted: 9 days ago
Kingston Upon Hull
Quantica Technology - London
Posted: 13 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £115.00 - £130.00 per day
Posted: 18 days ago
Manchester
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Rate: £100 - £130 per day
Posted: 19 days ago
London
Templeton and Partners (BE & NL)
Rate: £32k - 38k per year + Excellent Benefits
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