The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 May 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 548 486 456
Rank change year-on-year
-62 -30
Contract jobs requiring a 2nd Line Support Analyst 100 141 160
As % of all contract IT jobs located in the UK 0.19% 0.26% 0.30%
As % of the Job Titles category 0.20% 0.27% 0.32%
Number of daily rates quoted 52 69 69
Median daily rate £150 £160 £137
Median daily rate % change year-on-year
-6.25% +16.78%
90% offered a daily rate of more than £129 £114 £100
10% offered a daily rate of more than £202 £233 £225
UK excluding London median daily rate £150 £140 £128
% change year-on-year
+7.14% +9.80%
Number of hourly rates quoted 21 47 55
Median hourly rate £15.50 £16.50 £16.75
Median hourly rate % change year-on-year
-6.06% -1.49%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £27.50 £22.90 £21.00
UK excluding London median hourly rate £14.00 £15.00 £15.50
% change year-on-year
-6.66% -3.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50931 51412 49753
As % of all contract IT jobs located in the UK 94.75% 94.74% 94.45%
Number of daily rates quoted 33245 31720 30748
Median daily rate £425 £400 £393
Median daily rate % change year-on-year
+6.25% +1.91%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1466 2048 2093
Median hourly rate £18.00 £16.83 £17.00
Median hourly rate % change year-on-year
+6.98% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.57 £40.15 £39.50
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 26 May 2016.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 26 May 2016.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 94 £150 -4.76% 20
London -16 42 £145 -12.12% 4
South East +6 29 £150 -7.69% 8
Surrey +2 10 £150 +11.11% 1
East of England +15 9 £133 -51.81% 1
Oxfordshire +13 5 £150 -11.11%
Hampshire +4 5 £139 -23.05% 2
Essex +1 4 £133 - 1
Edinburgh -8 4 £126 -
West Midlands -9 4 £166 -25.61% 2
Scotland -22 4 £126 -45.10%
Woking - 4 - -
City of London +33 3 £138 -37.50% 1
Hertfordshire +11 3 - -
East Sussex +4 3 - -
Brighton +4 3 - -
North West -28 3 £135 -13.60% 1
North East -51 3 - -
Southampton +9 2 £139 -23.05% 1
Norfolk +2 2 - -
Newbury +1 2 - - 3
Yorkshire +1 2 - - 2
Coventry -2 2 £166 +43.91%
Berkshire -4 2 - - 3
West Sussex -24 2 - - 1
Thurrock - 2 £133 -
Croydon - 2 £100 -
Watford - 2 - -
Lancashire - 2 £135 - 1
Durham - 2 - -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 May 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 136 (70.10%) Windows
2 112 (57.73%) Active Directory
3 84 (43.30%) Microsoft
4 69 (35.57%) MS Office
5 63 (32.47%) Windows 7
6 61 (31.44%) ITIL
7 48 (24.74%) Windows Server
8 46 (23.71%) MS Excel
9 45 (23.20%) Citrix
10 31 (15.98%) Blackberry
11 28 (14.43%) TCP/IP
11 28 (14.43%) MS Exchange
11 28 (14.43%) Windows Server 2008
12 27 (13.92%) VMware
13 26 (13.40%) Office 365
14 24 (12.37%) Windows 8
14 24 (12.37%) Finance
14 24 (12.37%) Windows XP
15 22 (11.34%) Cisco
16 21 (10.82%) Service Management
17 20 (10.31%) SCCM
18 19 (9.79%) SLA
19 18 (9.28%) Blackberry Enterprise Server
19 18 (9.28%) Legal
20 16 (8.25%) DNS
21 15 (7.73%) DHCP
21 15 (7.73%) SQL
21 15 (7.73%) Law
21 15 (7.73%) VMware Infrastructure
22 14 (7.22%) Mac OS X

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (14.43%) MS Exchange
2 18 (9.28%) Blackberry Enterprise Server
3 9 (4.64%) IBM Notes
3 9 (4.64%) SharePoint
4 8 (4.12%) Exchange Server 2003
4 8 (4.12%) Exchange Server 2007
4 8 (4.12%) Skype for Business
5 5 (2.58%) SharePoint 2010
6 3 (1.55%) Exchange Server 2013
7 2 (1.03%) Exchange Server 2010
8 1 (0.52%) Apache
8 1 (0.52%) CMS
8 1 (0.52%) Joomla!
8 1 (0.52%) Office Communications Server
8 1 (0.52%) WordPress
Applications
1 69 (35.57%) MS Office
2 46 (23.71%) MS Excel
3 4 (2.06%) Acrobat
3 4 (2.06%) MS PowerPoint
4 1 (0.52%) Adobe Creative Suite
4 1 (0.52%) MS Visio
Business Applications
1 2 (1.03%) assyst
2 1 (0.52%) Dynamics GP
Cloud Services
1 26 (13.40%) Office 365
2 1 (0.52%) Azure Active Directory
2 1 (0.52%) Microsoft Azure
2 1 (0.52%) OneDrive
Communications & Networking
1 28 (14.43%) TCP/IP
2 16 (8.25%) DNS
3 15 (7.73%) DHCP
4 12 (6.19%) Internet
4 12 (6.19%) WAN
5 11 (5.67%) LAN
6 10 (5.15%) VPN
7 7 (3.61%) Extranet
7 7 (3.61%) Wireless
8 6 (3.09%) Firewall
9 5 (2.58%) VoIP
10 3 (1.55%) IP Telephony
11 2 (1.03%) Cisco IOS
11 2 (1.03%) Cisco IPT
11 2 (1.03%) Intranet
11 2 (1.03%) SAN
12 1 (0.52%) PBX
12 1 (0.52%) Skype
12 1 (0.52%) WebEx
12 1 (0.52%) Wi-Fi
Database & Business Intelligence
1 4 (2.06%) SQL Server
2 3 (1.55%) Data Warehouse
3 2 (1.03%) SQL Server Reporting Services
Development Applications
1 1 (0.52%) JIRA
1 1 (0.52%) Oracle APEX
1 1 (0.52%) Subversion
General
1 24 (12.37%) Finance
2 18 (9.28%) Legal
3 15 (7.73%) Law
4 8 (4.12%) Banking
5 6 (3.09%) Manufacturing
5 6 (3.09%) Retail
6 4 (2.06%) Front Office
6 4 (2.06%) Investment Banking
7 3 (1.55%) Advertising
7 3 (1.55%) Billing
7 3 (1.55%) Telecoms
8 1 (0.52%) Back Office
8 1 (0.52%) Financial Institution
8 1 (0.52%) Marketing
Libraries, Frameworks & Software Standards
1 2 (1.03%) .NET
2 1 (0.52%) COM
2 1 (0.52%) CSS
2 1 (0.52%) HTML
2 1 (0.52%) SailPoint
2 1 (0.52%) Web Services
Miscellaneous
1 31 (15.98%) Blackberry
2 10 (5.15%) Smartphone
3 8 (4.12%) Video Conferencing
4 7 (3.61%) Driving Licence
5 5 (2.58%) Analytical Skills
5 5 (2.58%) iPad
5 5 (2.58%) iPhone
5 5 (2.58%) Life Science
6 4 (2.06%) PDA
7 3 (1.55%) Management Information System
8 2 (1.03%) Data Centre
8 2 (1.03%) Handset
9 1 (0.52%) Clustering
9 1 (0.52%) Computer Science
9 1 (0.52%) Derivative
9 1 (0.52%) Equities
9 1 (0.52%) Fixed Income
9 1 (0.52%) Foreign Exchange (FX)
9 1 (0.52%) NHS
9 1 (0.52%) Thin Client
Operating Systems
1 136 (70.10%) Windows
2 63 (32.47%) Windows 7
3 48 (24.74%) Windows Server
4 28 (14.43%) Windows Server 2008
5 24 (12.37%) Windows 8
5 24 (12.37%) Windows XP
6 14 (7.22%) Mac OS X
7 13 (6.70%) Windows Server 2012
8 11 (5.67%) Windows 10
9 9 (4.64%) Windows Server 2003
10 7 (3.61%) Apple iOS
11 5 (2.58%) Linux
12 4 (2.06%) Android
12 4 (2.06%) Windows 2000
13 3 (1.55%) Unix
14 1 (0.52%) Red Hat Enterprise Linux
14 1 (0.52%) SUSE
Processes & Methodologies
1 61 (31.44%) ITIL
2 21 (10.82%) Service Management
3 9 (4.64%) Problem Management
3 9 (4.64%) Root Cause Analysis
3 9 (4.64%) Service Delivery
4 7 (3.61%) Change Management
4 7 (3.61%) Incident Management
5 6 (3.09%) Information Security
6 5 (2.58%) Document Management
6 5 (2.58%) ITIL V3
6 5 (2.58%) Workflow
7 4 (2.06%) Coaching
7 4 (2.06%) Software Deployment
8 3 (1.55%) Asset Management
8 3 (1.55%) Time Management
9 2 (1.03%) Application Packaging
9 2 (1.03%) Disaster Recovery
9 2 (1.03%) Identity Access Management
9 2 (1.03%) Migration
9 2 (1.03%) User Acceptance Testing
Programming Languages
1 15 (7.73%) SQL
2 3 (1.55%) Java
2 3 (1.55%) PowerShell
3 1 (0.52%) Bash Shell
3 1 (0.52%) C
3 1 (0.52%) JavaScript
3 1 (0.52%) Perl
3 1 (0.52%) PHP
3 1 (0.52%) PL/SQL
3 1 (0.52%) Ruby
3 1 (0.52%) T-SQL
Qualifications
1 14 (7.22%) Microsoft Certification
2 10 (5.15%) MCP
3 9 (4.64%) ITIL Certification
3 9 (4.64%) MCSE
3 9 (4.64%) Security Cleared
4 6 (3.09%) SC Cleared
5 4 (2.06%) MCDST
6 3 (1.55%) Degree
7 2 (1.03%) CCNA
7 2 (1.03%) Cisco Certification
7 2 (1.03%) DV Cleared
7 2 (1.03%) MCITP
7 2 (1.03%) MCSA
7 2 (1.03%) MOS
8 1 (0.52%) A+ Certification
8 1 (0.52%) DBS Check
8 1 (0.52%) GISP
8 1 (0.52%) ISTQB
8 1 (0.52%) ISTQB Foundation Certification
8 1 (0.52%) MCTS
Quality Assurance & Compliance
1 19 (9.79%) SLA
2 3 (1.55%) Disclosure Scotland
System Software
1 112 (57.73%) Active Directory
2 15 (7.73%) VMware Infrastructure
3 8 (4.12%) vSphere
4 7 (3.61%) XenApp
5 6 (3.09%) Terminal Services
6 5 (2.58%) VMware ESX
7 4 (2.06%) XenDesktop
8 3 (1.55%) VMware Workstation
9 2 (1.03%) Hyper-V
9 2 (1.03%) Microsoft App-V
10 1 (0.52%) VMware ESXi
10 1 (0.52%) Xen
Systems Management
1 20 (10.31%) SCCM
2 5 (2.58%) Backup Exec
2 5 (2.58%) DameWare
3 4 (2.06%) BMC Marimba
4 2 (1.03%) WSUS
5 1 (0.52%) Casper Suite
5 1 (0.52%) Cisco CUCM
5 1 (0.52%) Control-M
5 1 (0.52%) Malwarebytes
5 1 (0.52%) McAfee ePO
5 1 (0.52%) OpenView
Vendors
1 84 (43.30%) Microsoft
2 45 (23.20%) Citrix
3 27 (13.92%) VMware
4 22 (11.34%) Cisco
5 10 (5.15%) LANDesk
6 9 (4.64%) HP
6 9 (4.64%) Lotus
7 6 (3.09%) Apple
7 6 (3.09%) Oracle
8 5 (2.58%) Adobe
8 5 (2.58%) Dell
8 5 (2.58%) PeopleSoft
8 5 (2.58%) Symantec
8 5 (2.58%) ThinPrint
9 4 (2.06%) Avaya
9 4 (2.06%) BMC
10 3 (1.55%) CA
10 3 (1.55%) iManage
10 3 (1.55%) Remedy
11 2 (1.03%) Veeam