The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 508 496 515
Rank change year-on-year
-12 +19
Contract jobs requiring a 2nd Line Support Analyst 103 97 70
As % of all contract IT jobs located in the UK 0.18% 0.18% 0.14%
As % of the Job Titles category 0.20% 0.19% 0.15%
Number of daily rates quoted 42 46 27
Average daily rate
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of your Daily Rate
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£175 £150 £175
Average daily rate % change year-on-year
+16.66% -14.28%
90% offered a daily rate of more than £121 £108 £131
10% offered a daily rate of more than £250 £225 £210
UK excluding London average daily rate £170 £150 £175
% change year-on-year
+13.33% -14.28%
Number of hourly rates quoted 44 27 30
Average hourly rate £16.00 £17.50 £16.75
Average hourly rate % change year-on-year
-8.57% +4.47%
90% offered a hourly rate of more than £14.15 £12.78 £12.18
10% offered a hourly rate of more than £19.70 £22.00 £22.55
UK excluding London average hourly rate £15.50 £17.00 £15.50
% change year-on-year
-8.82% +9.67%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52742 50614 47223
As % of all contract IT jobs located in the UK 92.44% 92.51% 92.62%
Number of daily rates quoted 33530 30755 27618
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1944 2005 2147
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.23
% change year-on-year
- -4.20%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 July 2015.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 July 2015.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 92 £173 +15.00% 23
London -3 38 £225 +50.00% 5
South East -20 15 £170 +41.66% 7
Hampshire +7 8 £180 +50.00% 2
East Midlands +2 7 £108 -43.42% 1
South West +4 6 £140 -44.00%
Scotland +1 6 £230 +109.09% 1
Tyne and Wear -19 6 £120 -55.96%
North East -20 6 £120 -55.96%
Newcastle upon Tyne -22 6 £120 -55.96%
West Midlands -1 5 - - 1
East of England -9 5 £275 +83.33% 3
City of London -17 5 £235 +56.66% 1
North West -17 5 £175 +14.75% 4
Yorkshire -22 5 £188 - 2
Nottinghamshire -10 4 - -
West Yorkshire -15 4 £188 - 2
Aberdeen - 4 £230 -
Basingstoke - 4 - -
Surrey +3 3 £170 +25.92%
Hertfordshire -9 3 £275 +182.05% 2
Manchester -13 3 £175 -
Leeds -22 3 £220 - 1
West Bromwich - 3 - -
Cornwall - 3 - -
Wiltshire 0 2 - -
North Lanarkshire -8 2 - -
Leicestershire - 2 £108 -
Winchester - 2 - -
Southampton - 2 £180 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 July 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 155 (79.08%) Windows
2 116 (59.18%) Active Directory
3 88 (44.90%) Microsoft
4 68 (34.69%) MS Office
5 67 (34.18%) Windows 7
6 51 (26.02%) ITIL
7 50 (25.51%) MS Excel
8 49 (25.00%) MS Exchange
9 47 (23.98%) Windows XP
10 31 (15.82%) Windows Server 2008
10 31 (15.82%) VMware
10 31 (15.82%) Citrix
11 29 (14.80%) Blackberry
12 28 (14.29%) Microsoft Certification
13 27 (13.78%) Finance
14 26 (13.27%) Windows Server 2003
15 23 (11.73%) TCP/IP
16 21 (10.71%) HP
16 21 (10.71%) SQL
17 20 (10.20%) Linux
17 20 (10.20%) DNS
18 19 (9.69%) LAN
19 18 (9.18%) Windows 8
20 17 (8.67%) SLA
20 17 (8.67%) SQL Server
20 17 (8.67%) Blackberry Enterprise Server
21 16 (8.16%) Cisco
21 16 (8.16%) WAN
21 16 (8.16%) SCCM
22 15 (7.65%) DHCP

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 July 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (25.00%) MS Exchange
2 17 (8.67%) Blackberry Enterprise Server
3 13 (6.63%) Exchange Server 2010
4 11 (5.61%) Exchange Server 2007
5 8 (4.08%) SharePoint
6 7 (3.57%) Lync
6 7 (3.57%) Exchange Server 2003
7 4 (2.04%) SharePoint 2013
8 3 (1.53%) IIS
8 3 (1.53%) IBM Notes
9 2 (1.02%) Lotus Domino
9 2 (1.02%) SharePoint Server
9 2 (1.02%) MS Project Server
10 1 (0.51%) Drupal
10 1 (0.51%) TPMS
10 1 (0.51%) Office Communications Server
10 1 (0.51%) nginx
10 1 (0.51%) Apache Solr
10 1 (0.51%) Apache
10 1 (0.51%) Tomcat
Applications
1 68 (34.69%) MS Office
2 50 (25.51%) MS Excel
3 6 (3.06%) MS PowerPoint
4 2 (1.02%) Adobe Creative Suite
4 2 (1.02%) MS Project
5 1 (0.51%) Acrobat
5 1 (0.51%) AutoCAD
Business Applications
1 4 (2.04%) Dynamics CRM
2 1 (0.51%) SAP Business One
2 1 (0.51%) SAP Oil and Gas
Cloud Services
1 12 (6.12%) Office 365
2 1 (0.51%) Amazon AWS
Communications & Networking
1 23 (11.73%) TCP/IP
2 20 (10.20%) DNS
3 19 (9.69%) LAN
4 16 (8.16%) WAN
5 15 (7.65%) DHCP
6 11 (5.61%) Firewall
7 10 (5.10%) LDAP
8 9 (4.59%) SAN
8 9 (4.59%) VoIP
9 7 (3.57%) VPN
10 3 (1.53%) IP Telephony
11 2 (1.02%) Wi-Fi
11 2 (1.02%) Wireless
11 2 (1.02%) Internet
11 2 (1.02%) NAS
12 1 (0.51%) Unified Communications
12 1 (0.51%) 4G
12 1 (0.51%) Extranet
12 1 (0.51%) 3G
12 1 (0.51%) Cisco IOS
Database & Business Intelligence
1 17 (8.67%) SQL Server
2 4 (2.04%) Oracle Database
3 2 (1.02%) SQL Server 2008
3 2 (1.02%) MySQL
4 1 (0.51%) Redis
4 1 (0.51%) Relational Database
4 1 (0.51%) Oracle Reports
4 1 (0.51%) Oracle Discoverer
4 1 (0.51%) RDBMS
4 1 (0.51%) BusinessObjects
Development Applications
1 1 (0.51%) Jenkins
General
1 27 (13.78%) Finance
2 11 (5.61%) Retail
3 10 (5.10%) Telecoms
4 5 (2.55%) Legal
5 4 (2.04%) Banking
5 4 (2.04%) Pharmaceutical
6 3 (1.53%) Law
7 2 (1.02%) Marketing
7 2 (1.02%) Manufacturing
7 2 (1.02%) Multimedia
8 1 (0.51%) Retail Banking
8 1 (0.51%) Corporate Banking
8 1 (0.51%) Automotive
8 1 (0.51%) Front Office
8 1 (0.51%) Back Office
8 1 (0.51%) Electronics
Libraries, Frameworks & Software Standards
1 3 (1.53%) .NET
2 2 (1.02%) HTML
3 1 (0.51%) COM
3 1 (0.51%) Web Services
3 1 (0.51%) XML
3 1 (0.51%) ODBC
3 1 (0.51%) ActiveMQ
3 1 (0.51%) Ruby on Rails
3 1 (0.51%) Software Packaging
Miscellaneous
1 29 (14.80%) Blackberry
2 9 (4.59%) PDA
3 8 (4.08%) Analytical Skills
4 7 (3.57%) NHS
5 5 (2.55%) Video Conferencing
5 5 (2.55%) iPhone
6 4 (2.04%) iPad
6 4 (2.04%) Management Information System
6 4 (2.04%) Computer Science
7 3 (1.53%) Smartphone
7 3 (1.53%) Mathematics
7 3 (1.53%) Handset
8 2 (1.02%) Derivative
8 2 (1.02%) Client/Server
8 2 (1.02%) Equities
8 2 (1.02%) Social Media
8 2 (1.02%) Mobile Computing
8 2 (1.02%) Data Integration
8 2 (1.02%) BYOD
9 1 (0.51%) Video on Demand
Operating Systems
1 155 (79.08%) Windows
2 67 (34.18%) Windows 7
3 47 (23.98%) Windows XP
4 31 (15.82%) Windows Server 2008
5 26 (13.27%) Windows Server 2003
6 20 (10.20%) Linux
7 18 (9.18%) Windows 8
8 11 (5.61%) Windows Server 2012
9 9 (4.59%) Android
9 9 (4.59%) Red Hat Enterprise Linux
10 8 (4.08%) Apple iOS
11 7 (3.57%) UNIX
11 7 (3.57%) Windows Vista
12 6 (3.06%) Mac OS X
13 2 (1.02%) HPUX
13 2 (1.02%) Windows 2000 Server
14 1 (0.51%) CentOS
14 1 (0.51%) Solaris
14 1 (0.51%) Windows 2000
Processes & Methodologies
1 51 (26.02%) ITIL
2 15 (7.65%) Service Management
3 9 (4.59%) Migration
4 7 (3.57%) CRM
4 7 (3.57%) Incident Management
5 6 (3.06%) Service Delivery
5 6 (3.06%) Software Deployment
6 5 (2.55%) Business Intelligence
6 5 (2.55%) Time Management
6 5 (2.55%) Continuous Improvement
7 4 (2.04%) Problem Management
7 4 (2.04%) ITSM
8 3 (1.53%) Change Management
8 3 (1.53%) Root Cause Analysis
9 2 (1.02%) Change Control
9 2 (1.02%) Performance Management
9 2 (1.02%) Knowledge Management
9 2 (1.02%) ITIL V3
9 2 (1.02%) Asset Management
9 2 (1.02%) Software Engineering
Programming Languages
1 21 (10.71%) SQL
2 6 (3.06%) PowerShell
3 5 (2.55%) Perl
4 4 (2.04%) VBA
5 3 (1.53%) T-SQL
5 3 (1.53%) C++
6 1 (0.51%) JavaScript
6 1 (0.51%) VBScript
6 1 (0.51%) Ruby
Qualifications
1 28 (14.29%) Microsoft Certification
2 13 (6.63%) MCSE
3 11 (5.61%) MCSA
4 10 (5.10%) MCP
4 10 (5.10%) SC Cleared
4 10 (5.10%) Security Cleared
5 9 (4.59%) Degree
6 7 (3.57%) MCITP
7 5 (2.55%) Cisco Certification
7 5 (2.55%) MCDST
7 5 (2.55%) MCTS
7 5 (2.55%) CCNA
8 2 (1.02%) CCA
8 2 (1.02%) Citrix Certification
8 2 (1.02%) VMware Certified Professional (VCP)
8 2 (1.02%) ITIL Foundation Certificate
9 1 (0.51%) Oracle Certification
9 1 (0.51%) A+ Certification
9 1 (0.51%) ITIL Certification
9 1 (0.51%) Network+ Certification
Quality Assurance & Compliance
1 17 (8.67%) SLA
2 1 (0.51%) QA
System Software
1 116 (59.18%) Active Directory
2 14 (7.14%) VMware Infrastructure
3 7 (3.57%) Hyper-V
4 5 (2.55%) XenApp
5 2 (1.02%) Terminal Services
6 1 (0.51%) ISA Server
6 1 (0.51%) VMware ESX
6 1 (0.51%) Microsoft App-V
6 1 (0.51%) Citrix Presentation Server
6 1 (0.51%) VMware Server
6 1 (0.51%) Forefront TMG
6 1 (0.51%) Varnish
6 1 (0.51%) BitLocker
Systems Management
1 16 (8.16%) SCCM
2 6 (3.06%) Backup Exec
3 3 (1.53%) SCOM
4 2 (1.02%) HP Data Protector
4 2 (1.02%) Norton AntiVirus
4 2 (1.02%) AirWatch
5 1 (0.51%) ZENworks
5 1 (0.51%) MAILsweeper
5 1 (0.51%) DameWare
5 1 (0.51%) WSUS
5 1 (0.51%) ZABBIX
5 1 (0.51%) Puppet
5 1 (0.51%) Vagrant
Vendors
1 88 (44.90%) Microsoft
2 31 (15.82%) Citrix
2 31 (15.82%) VMware
3 21 (10.71%) HP
4 16 (8.16%) Cisco
5 10 (5.10%) Red Hat
5 10 (5.10%) Apple
6 7 (3.57%) Symantec
7 6 (3.06%) Remedy
7 6 (3.06%) Oracle
8 5 (2.55%) Dell
9 4 (2.04%) Adobe
9 4 (2.04%) IBM
9 4 (2.04%) McAfee
10 3 (1.53%) CA
10 3 (1.53%) Lotus
10 3 (1.53%) LANDesk
10 3 (1.53%) Mitel
11 2 (1.02%) Altiris
11 2 (1.02%) Northgate
Hampshire
Venn Group
Rate: £8 - £10 Per Hour
Posted: 1 hour ago
Central London / West End
Latcom Ltd
Rate: £185 per day
Posted: 3 days ago
East Midlands
Real Staffing
Rate: £200 - £240 per day + competitive
Posted: 5 days ago
Bradford
Hays IT - Uk Posting account
Rate: £140.00 - £170.00 per day
Posted: 25 days ago