The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 514 485 470
Rank change year-on-year
-29 -15
Contract jobs requiring a 2nd Line Support Analyst 99 92 118
As % of all contract IT jobs located in the UK 0.17% 0.18% 0.22%
As % of the Job Titles category 0.19% 0.19% 0.23%
Number of daily rates quoted 46 23 49
Average daily rate
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of your Daily Rate
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£180 £155 £200
Average daily rate % change year-on-year
+16.12% -22.50%
90% offered a daily rate of more than £105 £113 £110
10% offered a daily rate of more than £252 £210 £225
UK excluding London average daily rate £150 £148 £180
% change year-on-year
+1.69% -18.05%
Number of hourly rates quoted 31 38 34
Average hourly rate £16.50 £15.50 £15.75
Average hourly rate % change year-on-year
+6.45% -1.58%
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £20.00 £20.00 £20.70
UK excluding London average hourly rate £16.50 £15.00 £15.00
% change year-on-year
+10.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52969 48660 50794
As % of all contract IT jobs located in the UK 90.75% 92.77% 93.23%
Number of daily rates quoted 33173 29376 28609
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £229 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2125 2122 2499
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.00 £41.00
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 October 2014.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 October 2014.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 96 £180 +18.03% 18
London -11 39 £180 +9.09% 6
South East -10 23 £120 -32.39% 3
South West -34 9 £239 - 1
West Midlands -13 8 £125 - 2
City of London +2 7 £153 -19.73% 1
East of England -16 6 £100 -4.76% 1
Berkshire +12 4 - -
East Midlands +5 4 - - 1
Yorkshire -2 4 £245 - 1
Leeds -3 4 £245 - 1
North West -5 4 - - 2
West Yorkshire -7 4 £245 - 1
Surrey - 4 £255 -
Reading +10 3 - -
Nottinghamshire +7 3 - - 1
Oxfordshire -8 3 £133 - 1
Somerset -9 3 £288 -
Essex -16 3 - -
Bristol -20 3 £190 -
Southend-on-Sea - 3 - -
Shropshire - 3 - - 1
Nottingham +11 2 - - 1
Manchester -1 2 - - 1
Milton Keynes -5 2 - -
Bath -5 2 £288 -
Staffordshire -7 2 £150 -
Buckinghamshire -9 2 - - 1
Cambridgeshire - 2 £100 - 1
Cheshire - 2 - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 149 (76.02%) Windows
2 112 (57.14%) Active Directory
3 91 (46.43%) Windows 7
4 76 (38.78%) Microsoft
5 70 (35.71%) MS Office
6 44 (22.45%) MS Exchange
7 43 (21.94%) Citrix
7 43 (21.94%) Windows XP
8 41 (20.92%) ITIL
9 39 (19.90%) MS Excel
10 36 (18.37%) Windows Server 2008
11 30 (15.31%) Blackberry
12 28 (14.29%) Cisco
13 27 (13.78%) Windows Server 2003
13 27 (13.78%) VMware
14 23 (11.73%) TCP/IP
15 19 (9.69%) Finance
16 18 (9.18%) WAN
16 18 (9.18%) LAN
17 17 (8.67%) SLA
17 17 (8.67%) DNS
18 15 (7.65%) HP
18 15 (7.65%) Microsoft Certification
18 15 (7.65%) SQL Server
18 15 (7.65%) Security Cleared
19 14 (7.14%) SC Cleared
19 14 (7.14%) DHCP
20 13 (6.63%) VMware Infrastructure
20 13 (6.63%) Exchange Server 2007
21 12 (6.12%) VPN

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (22.45%) MS Exchange
2 13 (6.63%) Exchange Server 2007
3 12 (6.12%) IBM Notes
4 11 (5.61%) Exchange Server 2010
5 9 (4.59%) Exchange Server 2003
6 8 (4.08%) Blackberry Enterprise Server
7 6 (3.06%) SharePoint
8 3 (1.53%) Lotus Domino
8 3 (1.53%) Lync
9 2 (1.02%) Apache
9 2 (1.02%) IIS
10 1 (0.51%) Documentum
10 1 (0.51%) Exchange Server 2013
Applications
1 70 (35.71%) MS Office
2 39 (19.90%) MS Excel
3 5 (2.55%) MS Visio
3 5 (2.55%) MS PowerPoint
4 2 (1.02%) Adobe Creative Suite
Business Applications
1 2 (1.02%) Cerner Millennium
2 1 (0.51%) assyst
2 1 (0.51%) Dynamics GP
Cloud Services
1 6 (3.06%) Office 365
2 3 (1.53%) SaaS
Communications & Networking
1 23 (11.73%) TCP/IP
2 18 (9.18%) LAN
2 18 (9.18%) WAN
3 17 (8.67%) DNS
4 14 (7.14%) DHCP
5 12 (6.12%) VPN
5 12 (6.12%) Firewall
6 11 (5.61%) Wireless
7 10 (5.10%) VoIP
8 5 (2.55%) Internet
9 3 (1.53%) Intranet
9 3 (1.53%) Broadband
9 3 (1.53%) Cisco IOS
9 3 (1.53%) MPLS
10 2 (1.02%) Cisco ASA
10 2 (1.02%) ISDN
10 2 (1.02%) PSTN
10 2 (1.02%) SAN
11 1 (0.51%) 3G
11 1 (0.51%) SSL
Database & Business Intelligence
1 15 (7.65%) SQL Server
2 4 (2.04%) SQL Server 2008
3 2 (1.02%) MySQL
3 2 (1.02%) SQL Server 2005
4 1 (0.51%) QlikView
4 1 (0.51%) MS Access
4 1 (0.51%) PostgreSQL
4 1 (0.51%) Big Data
4 1 (0.51%) Oracle Database
Development Applications
1 1 (0.51%) Team Foundation Server
General
1 19 (9.69%) Finance
2 6 (3.06%) Retail
3 5 (2.55%) Law
4 3 (1.53%) Banking
5 2 (1.02%) Legal
6 1 (0.51%) Advertising
6 1 (0.51%) Publishing
6 1 (0.51%) Games
6 1 (0.51%) French Language
6 1 (0.51%) Pharmaceutical
6 1 (0.51%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.51%) HTML
1 1 (0.51%) .NET
1 1 (0.51%) ActiveX
1 1 (0.51%) X-Windows
1 1 (0.51%) Application Packaging
1 1 (0.51%) ASP.NET Web Forms
Miscellaneous
1 30 (15.31%) Blackberry
2 7 (3.57%) NHS
2 7 (3.57%) Analytical Skills
3 6 (3.06%) iPhone
4 5 (2.55%) iPad
5 4 (2.04%) Fat Client
5 4 (2.04%) Video Conferencing
5 4 (2.04%) Thin Client
6 2 (1.02%) Client/Server
6 2 (1.02%) Smartphone
6 2 (1.02%) Wiki
7 1 (0.51%) Data Integration
7 1 (0.51%) EqualLogic
7 1 (0.51%) Derivative
7 1 (0.51%) CMDB
7 1 (0.51%) Handset
7 1 (0.51%) Foreign Exchange (FX)
Operating Systems
1 149 (76.02%) Windows
2 91 (46.43%) Windows 7
3 43 (21.94%) Windows XP
4 36 (18.37%) Windows Server 2008
5 27 (13.78%) Windows Server 2003
6 11 (5.61%) Windows 8
7 10 (5.10%) Linux
8 8 (4.08%) Windows Vista
9 7 (3.57%) Android
9 7 (3.57%) Apple iOS
10 6 (3.06%) Windows 2000
10 6 (3.06%) Mac OS X
11 4 (2.04%) CentOS
11 4 (2.04%) Windows Server 2012
12 3 (1.53%) UNIX
12 3 (1.53%) Ubuntu
13 2 (1.02%) Windows Mobile
13 2 (1.02%) Windows 2000 Server
13 2 (1.02%) Windows Phone
14 1 (0.51%) Windows NT
Processes & Methodologies
1 41 (20.92%) ITIL
2 7 (3.57%) Service Management
2 7 (3.57%) Incident Management
3 6 (3.06%) Configuration Management
4 4 (2.04%) CRM
5 3 (1.53%) Workflow
5 3 (1.53%) Migration
5 3 (1.53%) Software Deployment
6 2 (1.02%) Problem Management
6 2 (1.02%) Time Management
6 2 (1.02%) Capacity Planning
6 2 (1.02%) Stakeholder Engagement
6 2 (1.02%) ITIL V3
6 2 (1.02%) ITIL V2
6 2 (1.02%) Change Control
6 2 (1.02%) Asset Management
6 2 (1.02%) Project Management
6 2 (1.02%) ERP
6 2 (1.02%) Service Delivery
6 2 (1.02%) Change Management
Programming Languages
1 9 (4.59%) SQL
2 3 (1.53%) Python
2 3 (1.53%) Java
3 2 (1.02%) JavaScript
3 2 (1.02%) C
4 1 (0.51%) PL/SQL
4 1 (0.51%) PowerHouse
4 1 (0.51%) PowerShell
Qualifications
1 15 (7.65%) Microsoft Certification
1 15 (7.65%) Security Cleared
2 14 (7.14%) SC Cleared
3 10 (5.10%) MCP
4 7 (3.57%) MCSE
4 7 (3.57%) DV Cleared
5 4 (2.04%) ITIL Certification
6 3 (1.53%) Cisco Certification
7 2 (1.02%) Avaya Certification
7 2 (1.02%) CNA
7 2 (1.02%) CNE
7 2 (1.02%) Novell Certification
8 1 (0.51%) MCTS
8 1 (0.51%) MCITP
Quality Assurance & Compliance
1 17 (8.67%) SLA
2 1 (0.51%) QA
System Software
1 112 (57.14%) Active Directory
2 13 (6.63%) VMware Infrastructure
3 5 (2.55%) XenApp
4 4 (2.04%) Hyper-V
4 4 (2.04%) Terminal Services
4 4 (2.04%) vSphere
5 3 (1.53%) VMware ESX
6 1 (0.51%) Citrix Presentation Server
6 1 (0.51%) ISA Server
6 1 (0.51%) XenServer
6 1 (0.51%) XenDesktop
6 1 (0.51%) Forefront TMG
Systems Management
1 11 (5.61%) SCCM
2 6 (3.06%) WSUS
3 5 (2.55%) Backup Exec
4 3 (1.53%) Norton AntiVirus
5 2 (1.02%) Systems Management Server (SMS)
6 1 (0.51%) OpenView Configuration Management
6 1 (0.51%) Nagios
6 1 (0.51%) SCOM
6 1 (0.51%) Puppet
Vendors
1 76 (38.78%) Microsoft
2 43 (21.94%) Citrix
3 28 (14.29%) Cisco
4 27 (13.78%) VMware
5 15 (7.65%) HP
6 12 (6.12%) Lotus
7 9 (4.59%) Avaya
8 8 (4.08%) Symantec
9 7 (3.57%) Remedy
10 6 (3.06%) McAfee
10 6 (3.06%) Apple
11 5 (2.55%) Dell
11 5 (2.55%) ServiceNow
12 4 (2.04%) Splunk
12 4 (2.04%) Sophos
12 4 (2.04%) Wyse
13 3 (1.53%) LANDesk
13 3 (1.53%) Altiris
14 2 (1.02%) Google
14 2 (1.02%) Mitel
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