The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 514 521 452
Rank change year-on-year
+7 -69
Contract jobs requiring a 2nd Line Support Analyst 92 58 139
As % of all contract IT jobs located in the UK 0.16% 0.11% 0.24%
As % of the Job Titles category 0.18% 0.12% 0.26%
Number of daily rates quoted 44 13 38
Average daily rate
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of your Daily Rate
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£153 £145 £180
Average daily rate % change year-on-year
+5.17% -19.44%
90% offered a daily rate of more than £107 £113 £119
10% offered a daily rate of more than £244 £210 £225
UK excluding London average daily rate £151 £155 £180
% change year-on-year
-2.41% -13.88%
Number of hourly rates quoted 27 29 57
Average hourly rate £17.00 £18.00 £16.00
Average hourly rate % change year-on-year
-5.55% +12.50%
90% offered a hourly rate of more than £10.36 £12.45 £12.50
10% offered a hourly rate of more than £21.03 £22.80 £21.60
UK excluding London average hourly rate £16.25 £17.75 £15.00
% change year-on-year
-8.45% +18.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 August 2014.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 August 2014.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 85 £153 +7.01% 21
London +25 31 £156 +7.75% 4
South East -7 23 £120 -29.41% 5
City of London +14 10 £151 -20.39% 3
East of England -17 10 £138 +30.95% 3
West Sussex - 8 £120 -
West Midlands -7 7 £175 - 2
East Midlands +1 5 £190 -
Scotland -12 4 £155 - 2
Essex - 4 £165 - 1
Reading +11 3 - -
Berkshire +9 3 - -
West Yorkshire +5 3 £245 - 3
Yorkshire +2 3 £245 - 3
Leeds +1 3 £245 -
North West -9 3 £153 +8.92% 4
Surrey - 3 £203 - 2
Nottinghamshire +16 2 - -
Nottingham +16 2 - -
Hertfordshire -15 2 £98 -7.14%
South West -36 2 - -
Cambridgeshire - 2 £110 - 1
Cheshire - 2 - - 2
Watford - 2 £98 -
Southend-on-Sea - 2 - - 1
Birmingham - 2 £100 - 1
Oxfordshire -4 1 - - 1
Wales -13 1 - - 1
Northamptonshire - 1 £215 -
Tyne and Wear - 1 £273 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 159 (77.18%) Windows
2 126 (61.17%) Active Directory
3 90 (43.69%) Windows 7
4 86 (41.75%) Microsoft
5 76 (36.89%) MS Office
6 56 (27.18%) ITIL
7 55 (26.70%) Windows XP
8 53 (25.73%) MS Exchange
9 47 (22.82%) Citrix
10 44 (21.36%) MS Excel
11 41 (19.90%) Blackberry
12 36 (17.48%) Windows Server 2008
13 30 (14.56%) Cisco
14 25 (12.14%) VMware
15 24 (11.65%) SLA
15 24 (11.65%) Windows Server 2003
16 17 (8.25%) Wireless
17 16 (7.77%) Finance
17 16 (7.77%) Exchange Server 2010
18 15 (7.28%) VPN
18 15 (7.28%) DNS
19 14 (6.80%) HP
20 13 (6.31%) WAN
20 13 (6.31%) TCP/IP
20 13 (6.31%) LAN
20 13 (6.31%) IBM Notes
20 13 (6.31%) Firewall
20 13 (6.31%) Blackberry Enterprise Server
20 13 (6.31%) Lotus
20 13 (6.31%) VMware Infrastructure

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (25.73%) MS Exchange
2 16 (7.77%) Exchange Server 2010
3 13 (6.31%) IBM Notes
3 13 (6.31%) Blackberry Enterprise Server
4 11 (5.34%) Exchange Server 2003
4 11 (5.34%) Exchange Server 2007
5 8 (3.88%) SharePoint
6 3 (1.46%) Lotus Domino
7 2 (0.97%) SharePoint 2010
8 1 (0.49%) Documentum
8 1 (0.49%) CMS
8 1 (0.49%) Exchange Server 2013
8 1 (0.49%) Lync
Applications
1 76 (36.89%) MS Office
2 44 (21.36%) MS Excel
3 6 (2.91%) MS PowerPoint
4 4 (1.94%) MS Visio
5 1 (0.49%) MS Project
Business Applications
1 2 (0.97%) Cerner Millennium
1 2 (0.97%) assyst
2 1 (0.49%) Dynamics AX
2 1 (0.49%) Dynamics GP
Cloud Services
1 5 (2.43%) Office 365
2 2 (0.97%) SaaS
3 1 (0.49%) Google Apps
Communications & Networking
1 17 (8.25%) Wireless
2 15 (7.28%) VPN
2 15 (7.28%) DNS
3 13 (6.31%) WAN
3 13 (6.31%) TCP/IP
3 13 (6.31%) LAN
3 13 (6.31%) Firewall
4 10 (4.85%) DHCP
5 9 (4.37%) VoIP
6 5 (2.43%) Internet
6 5 (2.43%) Cisco ASA
7 4 (1.94%) Broadband
8 3 (1.46%) SAN
8 3 (1.46%) Intranet
8 3 (1.46%) MPLS
9 2 (0.97%) Cisco IOS
9 2 (0.97%) 3G
9 2 (0.97%) ISDN
9 2 (0.97%) PSTN
10 1 (0.49%) ADSL
Database & Business Intelligence
1 12 (5.83%) SQL Server
2 7 (3.40%) SQL Server 2008
3 2 (0.97%) SQL Server 2005
4 1 (0.49%) MS Access
4 1 (0.49%) PostgreSQL
4 1 (0.49%) QlikView
4 1 (0.49%) Big Data
Development Applications
1 3 (1.46%) MSI
2 2 (0.97%) InstallShield
General
1 16 (7.77%) Finance
2 7 (3.40%) Law
3 5 (2.43%) Retail
4 3 (1.46%) Legal
4 3 (1.46%) Telecoms
4 3 (1.46%) Publishing
4 3 (1.46%) Banking
5 2 (0.97%) Manufacturing
6 1 (0.49%) Pharmaceutical
6 1 (0.49%) Financial Institution
6 1 (0.49%) Advertising
6 1 (0.49%) Games
6 1 (0.49%) French Language
Libraries, Frameworks & Software Standards
1 4 (1.94%) HTML
2 3 (1.46%) XML
3 2 (0.97%) Application Packaging
4 1 (0.49%) ActiveX
4 1 (0.49%) .NET
4 1 (0.49%) X-Windows
4 1 (0.49%) ASP.NET Web Forms
Miscellaneous
1 41 (19.90%) Blackberry
2 8 (3.88%) iPad
3 6 (2.91%) iPhone
3 6 (2.91%) Video Conferencing
3 6 (2.91%) Handset
4 5 (2.43%) Smartphone
5 4 (1.94%) NHS
6 3 (1.46%) Thin Client
6 3 (1.46%) Fat Client
7 2 (0.97%) Wiki
7 2 (0.97%) Client/Server
8 1 (0.49%) Foreign Exchange (FX)
8 1 (0.49%) Clustering
8 1 (0.49%) Derivative
8 1 (0.49%) Data Integration
8 1 (0.49%) EqualLogic
Operating Systems
1 159 (77.18%) Windows
2 90 (43.69%) Windows 7
3 55 (26.70%) Windows XP
4 36 (17.48%) Windows Server 2008
5 24 (11.65%) Windows Server 2003
6 11 (5.34%) Linux
7 10 (4.85%) Windows Vista
8 9 (4.37%) Windows 8
9 6 (2.91%) Mac OS X
10 5 (2.43%) Windows 2000
11 4 (1.94%) CentOS
11 4 (1.94%) Apple iOS
11 4 (1.94%) Windows Server 2012
11 4 (1.94%) Android
12 3 (1.46%) UNIX
12 3 (1.46%) Ubuntu
12 3 (1.46%) Windows Mobile
13 2 (0.97%) Windows Phone
13 2 (0.97%) Windows 2000 Server
13 2 (0.97%) Windows NT
Processes & Methodologies
1 56 (27.18%) ITIL
2 9 (4.37%) Service Management
2 9 (4.37%) Migration
2 9 (4.37%) Incident Management
3 8 (3.88%) Asset Management
4 5 (2.43%) Capacity Planning
4 5 (2.43%) Change Control
5 4 (1.94%) Document Management
5 4 (1.94%) CRM
6 3 (1.46%) Service Delivery
6 3 (1.46%) ITSM
6 3 (1.46%) Configuration Management
6 3 (1.46%) Workflow
6 3 (1.46%) Problem Management
6 3 (1.46%) Time Management
6 3 (1.46%) ITIL V3
6 3 (1.46%) Software Deployment
7 2 (0.97%) ITIL V2
7 2 (0.97%) Stakeholder Engagement
7 2 (0.97%) Service Desk Management
Programming Languages
1 7 (3.40%) SQL
2 6 (2.91%) Java
3 3 (1.46%) Python
3 3 (1.46%) C
4 2 (0.97%) JavaScript
5 1 (0.49%) PL/SQL
5 1 (0.49%) PowerShell
Qualifications
1 12 (5.83%) Security Cleared
1 12 (5.83%) MCP
1 12 (5.83%) Microsoft Certification
2 11 (5.34%) SC Cleared
3 8 (3.88%) MCSE
4 5 (2.43%) ITIL Certification
5 4 (1.94%) MCTS
5 4 (1.94%) MCSA
6 3 (1.46%) Cisco Certification
6 3 (1.46%) DV Cleared
7 2 (0.97%) Degree
7 2 (0.97%) Avaya Certification
8 1 (0.49%) A+ Certification
8 1 (0.49%) MCITP
8 1 (0.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 24 (11.65%) SLA
2 1 (0.49%) QA
System Software
1 126 (61.17%) Active Directory
2 13 (6.31%) VMware Infrastructure
3 10 (4.85%) Hyper-V
4 6 (2.91%) Terminal Services
5 4 (1.94%) vSphere
5 4 (1.94%) VMware ESX
6 3 (1.46%) Microsoft App-V
6 3 (1.46%) XenApp
7 1 (0.49%) ISA Server
7 1 (0.49%) Terminal Server
7 1 (0.49%) Forefront TMG
7 1 (0.49%) XenServer
7 1 (0.49%) XenDesktop
Systems Management
1 11 (5.34%) SCCM
2 4 (1.94%) WSUS
3 3 (1.46%) Norton AntiVirus
4 2 (0.97%) SCOM
4 2 (0.97%) Backup Exec
4 2 (0.97%) Systems Management Server (SMS)
5 1 (0.49%) MIMEsweeper
5 1 (0.49%) DameWare
5 1 (0.49%) Nagios
5 1 (0.49%) Cisco IPCC
5 1 (0.49%) Puppet
5 1 (0.49%) Symantec Endpoint Protection
Vendors
1 86 (41.75%) Microsoft
2 47 (22.82%) Citrix
3 30 (14.56%) Cisco
4 25 (12.14%) VMware
5 14 (6.80%) HP
6 13 (6.31%) Lotus
7 10 (4.85%) Apple
8 9 (4.37%) Avaya
9 8 (3.88%) Dell
10 6 (2.91%) Symantec
11 5 (2.43%) Remedy
11 5 (2.43%) Altiris
12 4 (1.94%) Splunk
12 4 (1.94%) McAfee
13 3 (1.46%) Wyse
13 3 (1.46%) Sophos
13 3 (1.46%) Bloomberg
14 2 (0.97%) ServiceNow
14 2 (0.97%) Barracuda Networks
14 2 (0.97%) Mitel
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