The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 508 493 509
Rank change year-on-year
-15 +16
Contract jobs requiring a 2nd Line Support Analyst 105 103 70
As % of all contract IT jobs located in the UK 0.19% 0.19% 0.14%
As % of the Job Titles category 0.21% 0.21% 0.15%
Number of daily rates quoted 42 47 29
Average daily rate
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of your Daily Rate
Get a Free Illustration
£166 £150 £170
Average daily rate % change year-on-year
+10.83% -11.76%
90% offered a daily rate of more than £121 £108 £137
10% offered a daily rate of more than £238 £202 £210
UK excluding London average daily rate £163 £150 £171
% change year-on-year
+8.33% -12.40%
Number of hourly rates quoted 47 31 28
Average hourly rate £16.00 £17.50 £15.63
Average hourly rate % change year-on-year
-8.57% +12.00%
90% offered a hourly rate of more than £13.00 £13.50 £12.03
10% offered a hourly rate of more than £21.70 £22.38 £20.30
UK excluding London average hourly rate £15.00 £17.00 £13.75
% change year-on-year
-11.76% +23.63%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50665 48981 46333
As % of all contract IT jobs located in the UK 92.39% 92.57% 92.57%
Number of daily rates quoted 32010 29890 26848
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £228 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1905 1968 2163
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £38.00 £40.00
UK excluding London average hourly rate £16.50 £16.08 £17.50
% change year-on-year
+2.61% -8.11%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 7 July 2015.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 7 July 2015.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 97 £161 +7.50% 18
London -18 37 £170 +13.33% 3
South East -19 13 £170 +41.66% 4
South West -5 12 £138 -45.00%
North West -14 8 £156 - 3
North East - 8 £120 -
Tyne and Wear - 8 £120 -
Newcastle upon Tyne - 8 £120 -
Hampshire +7 7 £180 +50.00%
City of London -10 7 £225 +50.00% 1
East of England -8 6 £275 +83.33%
West Midlands +4 5 - - 2
Scotland -5 5 £230 +87.75%
Manchester -9 5 £169 -
Hertfordshire -2 4 £275 +182.05%
East Midlands -4 4 - - 2
Yorkshire -20 4 £220 +25.71% 4
Bristol - 4 £140 -
Aberdeen - 4 £230 -
Wiltshire +6 3 - -
Surrey -3 3 £170 +25.92% 1
West Yorkshire -19 3 £220 - 3
Leeds -24 3 £220 - 1
West Bromwich - 3 - -
Basingstoke - 3 - -
Cornwall - 3 - -
Somerset +13 2 £138 -29.48%
Nottinghamshire -5 2 - - 1
Suffolk - 2 - -
Chippenham - 2 - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 159 (81.12%) Windows
2 115 (58.67%) Active Directory
3 86 (43.88%) Microsoft
4 72 (36.73%) Windows 7
5 61 (31.12%) MS Office
6 58 (29.59%) ITIL
7 51 (26.02%) MS Exchange
8 49 (25.00%) Windows XP
9 43 (21.94%) MS Excel
10 31 (15.82%) Citrix
11 30 (15.31%) Windows Server 2008
12 29 (14.80%) Blackberry
13 28 (14.29%) Windows Server 2003
14 27 (13.78%) VMware
15 26 (13.27%) Microsoft Certification
16 24 (12.24%) HP
17 23 (11.73%) TCP/IP
18 22 (11.22%) DNS
18 22 (11.22%) Linux
18 22 (11.22%) SQL
18 22 (11.22%) Finance
19 21 (10.71%) SQL Server
19 21 (10.71%) LAN
20 17 (8.67%) WAN
20 17 (8.67%) Cisco
21 16 (8.16%) DHCP
21 16 (8.16%) SLA
21 16 (8.16%) Windows 8
22 15 (7.65%) SCCM
22 15 (7.65%) Blackberry Enterprise Server

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (26.02%) MS Exchange
2 15 (7.65%) Blackberry Enterprise Server
3 14 (7.14%) Exchange Server 2010
4 9 (4.59%) Exchange Server 2007
5 8 (4.08%) Exchange Server 2003
6 7 (3.57%) Lync
7 4 (2.04%) SharePoint
7 4 (2.04%) IBM Notes
8 3 (1.53%) IIS
9 2 (1.02%) Lotus Domino
9 2 (1.02%) SharePoint Server
9 2 (1.02%) MS Project Server
10 1 (0.51%) Drupal
10 1 (0.51%) TPMS
10 1 (0.51%) Office Communications Server
10 1 (0.51%) nginx
10 1 (0.51%) Apache Solr
10 1 (0.51%) Apache
10 1 (0.51%) Tomcat
10 1 (0.51%) JBoss
Applications
1 61 (31.12%) MS Office
2 43 (21.94%) MS Excel
3 5 (2.55%) MS PowerPoint
4 2 (1.02%) Adobe Creative Suite
4 2 (1.02%) MS Project
4 2 (1.02%) AutoCAD
5 1 (0.51%) Acrobat
Business Applications
1 1 (0.51%) SAP Business One
Cloud Services
1 12 (6.12%) Office 365
2 1 (0.51%) Amazon AWS
Communications & Networking
1 23 (11.73%) TCP/IP
2 22 (11.22%) DNS
3 21 (10.71%) LAN
4 17 (8.67%) WAN
5 16 (8.16%) DHCP
6 14 (7.14%) Firewall
7 10 (5.10%) LDAP
7 10 (5.10%) SAN
8 7 (3.57%) VoIP
8 7 (3.57%) VPN
9 5 (2.55%) Wireless
10 2 (1.02%) IP Telephony
10 2 (1.02%) Internet
10 2 (1.02%) Wi-Fi
10 2 (1.02%) Cisco ASA
10 2 (1.02%) NAS
11 1 (0.51%) Unified Communications
11 1 (0.51%) 4G
11 1 (0.51%) Extranet
11 1 (0.51%) 3G
Database & Business Intelligence
1 21 (10.71%) SQL Server
2 4 (2.04%) SQL Server 2008
2 4 (2.04%) Oracle Database
3 2 (1.02%) MySQL
4 1 (0.51%) Relational Database
4 1 (0.51%) Redis
4 1 (0.51%) Oracle Reports
4 1 (0.51%) Oracle Discoverer
4 1 (0.51%) RDBMS
Development Applications
1 1 (0.51%) Jenkins
General
1 22 (11.22%) Finance
2 11 (5.61%) Retail
3 9 (4.59%) Telecoms
4 5 (2.55%) Legal
5 4 (2.04%) Pharmaceutical
5 4 (2.04%) Banking
6 2 (1.02%) Multimedia
6 2 (1.02%) Law
7 1 (0.51%) Manufacturing
7 1 (0.51%) Front Office
7 1 (0.51%) Back Office
7 1 (0.51%) Automotive
7 1 (0.51%) Retail Banking
7 1 (0.51%) Corporate Banking
7 1 (0.51%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.53%) .NET
2 2 (1.02%) HTML
3 1 (0.51%) COM
3 1 (0.51%) Web Services
3 1 (0.51%) XML
3 1 (0.51%) ODBC
3 1 (0.51%) ActiveMQ
3 1 (0.51%) Ruby on Rails
3 1 (0.51%) Application Packaging
3 1 (0.51%) Software Packaging
Miscellaneous
1 29 (14.80%) Blackberry
2 11 (5.61%) Analytical Skills
3 7 (3.57%) PDA
4 6 (3.06%) NHS
5 5 (2.55%) iPhone
6 4 (2.04%) Video Conferencing
6 4 (2.04%) iPad
6 4 (2.04%) Computer Science
7 3 (1.53%) Smartphone
7 3 (1.53%) Mathematics
7 3 (1.53%) Management Information System
8 2 (1.02%) Derivative
8 2 (1.02%) Equities
8 2 (1.02%) HP Storage
8 2 (1.02%) BYOD
8 2 (1.02%) Social Media
8 2 (1.02%) Mobile Computing
8 2 (1.02%) HP StoreVirtual
9 1 (0.51%) Data Centre
9 1 (0.51%) Enterprise Storage
Operating Systems
1 159 (81.12%) Windows
2 72 (36.73%) Windows 7
3 49 (25.00%) Windows XP
4 30 (15.31%) Windows Server 2008
5 28 (14.29%) Windows Server 2003
6 22 (11.22%) Linux
7 16 (8.16%) Windows 8
8 11 (5.61%) Windows Server 2012
9 9 (4.59%) Red Hat Enterprise Linux
10 8 (4.08%) Android
11 7 (3.57%) UNIX
11 7 (3.57%) Apple iOS
11 7 (3.57%) Windows Vista
12 6 (3.06%) Mac OS X
13 4 (2.04%) HPUX
14 2 (1.02%) Windows 2000
14 2 (1.02%) Windows 2000 Server
15 1 (0.51%) CentOS
15 1 (0.51%) Solaris
Processes & Methodologies
1 58 (29.59%) ITIL
2 12 (6.12%) Migration
3 11 (5.61%) Service Management
4 8 (4.08%) Incident Management
5 5 (2.55%) Time Management
5 5 (2.55%) Continuous Improvement
5 5 (2.55%) Software Deployment
5 5 (2.55%) Business Intelligence
6 4 (2.04%) Service Delivery
6 4 (2.04%) Change Control
6 4 (2.04%) Problem Management
6 4 (2.04%) Knowledge Management
7 3 (1.53%) Root Cause Analysis
7 3 (1.53%) Change Management
7 3 (1.53%) CRM
8 2 (1.02%) E-Commerce
8 2 (1.02%) Software Engineering
8 2 (1.02%) Performance Management
8 2 (1.02%) Capacity Planning
9 1 (0.51%) Business Process Improvement
Programming Languages
1 22 (11.22%) SQL
2 6 (3.06%) PowerShell
3 5 (2.55%) Perl
4 4 (2.04%) VBA
5 3 (1.53%) T-SQL
5 3 (1.53%) C++
6 1 (0.51%) JavaScript
6 1 (0.51%) VBScript
6 1 (0.51%) Ruby
Qualifications
1 26 (13.27%) Microsoft Certification
2 13 (6.63%) MCSE
3 11 (5.61%) Security Cleared
4 10 (5.10%) SC Cleared
5 9 (4.59%) Degree
5 9 (4.59%) MCSA
6 7 (3.57%) MCP
7 6 (3.06%) MCITP
8 5 (2.55%) Cisco Certification
8 5 (2.55%) CCNA
9 4 (2.04%) MCDST
10 3 (1.53%) MCTS
11 2 (1.02%) VMware Certified Professional (VCP)
11 2 (1.02%) A+ Certification
11 2 (1.02%) CCA
11 2 (1.02%) Citrix Certification
11 2 (1.02%) ITIL Foundation Certificate
12 1 (0.51%) Oracle Certification
12 1 (0.51%) ITIL Certification
12 1 (0.51%) Network+ Certification
Quality Assurance & Compliance
1 16 (8.16%) SLA
2 1 (0.51%) QA
System Software
1 115 (58.67%) Active Directory
2 10 (5.10%) VMware Infrastructure
3 6 (3.06%) Hyper-V
4 5 (2.55%) XenApp
5 2 (1.02%) Terminal Services
6 1 (0.51%) ISA Server
6 1 (0.51%) VMware ESX
6 1 (0.51%) Microsoft App-V
6 1 (0.51%) Citrix Presentation Server
6 1 (0.51%) VMware Server
6 1 (0.51%) Forefront TMG
6 1 (0.51%) Varnish
6 1 (0.51%) BitLocker
Systems Management
1 15 (7.65%) SCCM
2 6 (3.06%) Backup Exec
3 3 (1.53%) Norton AntiVirus
3 3 (1.53%) SCOM
4 2 (1.02%) HP Data Protector
4 2 (1.02%) DameWare
5 1 (0.51%) ZENworks
5 1 (0.51%) MAILsweeper
5 1 (0.51%) WSUS
5 1 (0.51%) ZABBIX
5 1 (0.51%) Puppet
5 1 (0.51%) Vagrant
5 1 (0.51%) Symantec Endpoint Protection
5 1 (0.51%) AirWatch
Vendors
1 86 (43.88%) Microsoft
2 31 (15.82%) Citrix
3 27 (13.78%) VMware
4 24 (12.24%) HP
5 17 (8.67%) Cisco
6 10 (5.10%) Red Hat
7 9 (4.59%) Apple
8 8 (4.08%) Symantec
9 6 (3.06%) Remedy
9 6 (3.06%) Oracle
10 5 (2.55%) Dell
11 4 (2.04%) Adobe
11 4 (2.04%) McAfee
11 4 (2.04%) Lotus
11 4 (2.04%) Mitel
12 3 (1.53%) Altiris
12 3 (1.53%) LANDesk
13 2 (1.02%) CA
13 2 (1.02%) Sophos
13 2 (1.02%) Wyse
Skipton, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £140.00 - £170.00 per day
Posted: 3 days ago
Bradford
Hays IT - Uk Posting account
Rate: £140.00 - £170.00 per day
Posted: 3 days ago
Crewe, Cheshire
Chassam Contract
Rate: Unspecified
Posted: 6 days ago