The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 529 526 530
Rank change year-on-year
-3 +4
Contract jobs requiring a 2nd Line Support Analyst 96 90 58
As % of all contract IT jobs located in the UK 0.16% 0.16% 0.11%
As % of the Job Titles category 0.18% 0.18% 0.12%
Number of daily rates quoted 37 42 13
Average daily rate
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of your Daily Rate
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£175 £153 £145
Average daily rate % change year-on-year
+14.75% +5.17%
90% offered a daily rate of more than £110 £110 £113
10% offered a daily rate of more than £250 £245 £210
UK excluding London average daily rate £120 £153 £155
% change year-on-year
-21.31% -1.61%
Number of hourly rates quoted 35 27 29
Average hourly rate £15.00 £17.00 £18.00
Average hourly rate % change year-on-year
-11.76% -5.55%
90% offered a hourly rate of more than £12.70 £10.36 £12.45
10% offered a hourly rate of more than £19.60 £21.03 £22.80
UK excluding London average hourly rate £15.00 £16.25 £17.75
% change year-on-year
-7.69% -8.45%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54347 51343 48877
As % of all contract IT jobs located in the UK 92.79% 92.32% 92.81%
Number of daily rates quoted 34673 31061 29030
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2003 1976 2120
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 August 2015.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 August 2015.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 89 £175 +14.75% 22
London +26 38 £225 +47.54% 5
South East -27 15 £170 +41.66% 6
East of England +2 9 £110 -20.00%
East Midlands -3 9 £110 -42.10% 1
Hampshire - 9 - - 1
City of London -1 5 £225 +48.76% 1
West Midlands -1 5 £120 -36.00% 3
Nottinghamshire -6 5 - - 1
Basingstoke - 5 - -
North West -30 4 £175 +14.75% 1
Bedfordshire - 4 £110 -
Leicester +7 3 £110 -
Leicestershire +1 3 £110 -
North Lanarkshire -5 3 - -
Scotland -6 3 - -
South West -9 3 - - 4
North East -23 3 £120 -55.96%
Tyne and Wear -23 3 £120 -55.96%
Newcastle upon Tyne -25 3 £120 -55.96%
Yorkshire -29 3 £155 -36.73% 2
Manchester - 3 £175 - 1
Hertfordshire +2 2 £120 +23.07%
Surrey -4 2 £185 -8.64% 1
Berkshire -5 2 - -
Essex -5 2 - -
West Yorkshire -23 2 £155 -36.73% 2
Chelmsford - 2 - -
Bracknell - 2 - -
West Bromwich - 2 - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 151 (79.06%) Windows
2 114 (59.69%) Active Directory
3 84 (43.98%) Microsoft
4 67 (35.08%) MS Office
5 65 (34.03%) Windows 7
6 54 (28.27%) MS Excel
7 46 (24.08%) ITIL
7 46 (24.08%) MS Exchange
8 42 (21.99%) Windows XP
9 31 (16.23%) Blackberry
9 31 (16.23%) Citrix
10 30 (15.71%) VMware
10 30 (15.71%) Windows Server 2008
11 26 (13.61%) Finance
12 25 (13.09%) Windows Server 2003
12 25 (13.09%) Microsoft Certification
13 23 (12.04%) TCP/IP
14 22 (11.52%) Blackberry Enterprise Server
15 18 (9.42%) SLA
15 18 (9.42%) VMware Infrastructure
16 17 (8.90%) Linux
17 16 (8.38%) SQL Server
17 16 (8.38%) SQL
17 16 (8.38%) DNS
17 16 (8.38%) Exchange Server 2007
17 16 (8.38%) Exchange Server 2010
18 15 (7.85%) SCCM
18 15 (7.85%) LAN
18 15 (7.85%) Windows 8
19 14 (7.33%) Cisco

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (24.08%) MS Exchange
2 22 (11.52%) Blackberry Enterprise Server
3 16 (8.38%) Exchange Server 2007
3 16 (8.38%) Exchange Server 2010
4 9 (4.71%) SharePoint
5 8 (4.19%) Lync
6 7 (3.66%) Exchange Server 2003
7 4 (2.09%) SharePoint 2013
8 3 (1.57%) IBM Notes
9 2 (1.05%) Lotus Domino
9 2 (1.05%) SharePoint Server
9 2 (1.05%) MS Project Server
9 2 (1.05%) Exchange Server 2013
10 1 (0.52%) WorkSite
10 1 (0.52%) Drupal
10 1 (0.52%) TPMS
10 1 (0.52%) Office Communications Server
10 1 (0.52%) nginx
10 1 (0.52%) Apache Solr
10 1 (0.52%) Apache
Applications
1 67 (35.08%) MS Office
2 54 (28.27%) MS Excel
3 6 (3.14%) MS PowerPoint
4 2 (1.05%) Adobe Creative Suite
4 2 (1.05%) MS Project
5 1 (0.52%) Acrobat
Business Applications
1 4 (2.09%) Dynamics CRM
2 1 (0.52%) SAP Business One
2 1 (0.52%) SAP Oil and Gas
Cloud Services
1 10 (5.24%) Office 365
2 1 (0.52%) Amazon AWS
2 1 (0.52%) Google Apps
Communications & Networking
1 23 (12.04%) TCP/IP
2 16 (8.38%) DNS
3 15 (7.85%) LAN
4 13 (6.81%) WAN
4 13 (6.81%) DHCP
5 10 (5.24%) VoIP
6 9 (4.71%) LDAP
7 8 (4.19%) Firewall
8 7 (3.66%) VPN
9 6 (3.14%) SAN
10 3 (1.57%) Internet
10 3 (1.57%) IP Telephony
11 2 (1.05%) Cisco IOS
11 2 (1.05%) Network Security
11 2 (1.05%) WLAN
11 2 (1.05%) NAS
12 1 (0.52%) Unified Communications
12 1 (0.52%) Wi-Fi
12 1 (0.52%) Wireless
12 1 (0.52%) ADSL
Database & Business Intelligence
1 16 (8.38%) SQL Server
2 7 (3.66%) SQL Server 2008
3 5 (2.62%) SQL Server 2005
3 5 (2.62%) SQL Server 2012
4 4 (2.09%) Oracle Database
5 2 (1.05%) Oracle ODI
5 2 (1.05%) Oracle Database 12c
5 2 (1.05%) SQL Server Integration Services
5 2 (1.05%) Oracle Database 11g
5 2 (1.05%) Oracle9i Database
5 2 (1.05%) MySQL
5 2 (1.05%) Oracle Database 10g
6 1 (0.52%) RDBMS
6 1 (0.52%) Redis
6 1 (0.52%) Relational Database
Development Applications
1 2 (1.05%) ERwin
2 1 (0.52%) Jenkins
General
1 26 (13.61%) Finance
2 12 (6.28%) Retail
3 9 (4.71%) Telecoms
4 7 (3.66%) Legal
5 6 (3.14%) Law
6 4 (2.09%) Banking
7 2 (1.05%) Marketing
7 2 (1.05%) Manufacturing
7 2 (1.05%) Multimedia
7 2 (1.05%) Pharmaceutical
8 1 (0.52%) Front Office
8 1 (0.52%) Back Office
8 1 (0.52%) Electronics
8 1 (0.52%) Automotive
8 1 (0.52%) Retail Banking
8 1 (0.52%) Corporate Banking
8 1 (0.52%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.05%) Middleware
1 2 (1.05%) Oracle Fusion
1 2 (1.05%) Oracle GoldenGate
2 1 (0.52%) ActiveMQ
2 1 (0.52%) Ruby on Rails
2 1 (0.52%) Software Packaging
2 1 (0.52%) COM
2 1 (0.52%) Web Services
2 1 (0.52%) XML
2 1 (0.52%) ODBC
Miscellaneous
1 31 (16.23%) Blackberry
2 10 (5.24%) PDA
3 6 (3.14%) Video Conferencing
3 6 (3.14%) Analytical Skills
4 5 (2.62%) iPhone
4 5 (2.62%) NHS
5 4 (2.09%) Management Information System
5 4 (2.09%) Handset
5 4 (2.09%) Client/Server
5 4 (2.09%) iPad
6 3 (1.57%) Smartphone
7 2 (1.05%) Social Media
7 2 (1.05%) BYOD
7 2 (1.05%) Equities
7 2 (1.05%) Data Integration
7 2 (1.05%) Derivative
8 1 (0.52%) Equity Derivative
8 1 (0.52%) Mathematics
8 1 (0.52%) Life Science
8 1 (0.52%) Streaming Video
Operating Systems
1 151 (79.06%) Windows
2 65 (34.03%) Windows 7
3 42 (21.99%) Windows XP
4 30 (15.71%) Windows Server 2008
5 25 (13.09%) Windows Server 2003
6 17 (8.90%) Linux
7 15 (7.85%) Windows 8
8 12 (6.28%) Android
9 8 (4.19%) Red Hat Enterprise Linux
9 8 (4.19%) Windows Server 2012
9 8 (4.19%) UNIX
9 8 (4.19%) Windows Vista
10 7 (3.66%) Mac OS X
11 6 (3.14%) Apple iOS
12 1 (0.52%) Windows Phone
12 1 (0.52%) CentOS
12 1 (0.52%) Solaris
Processes & Methodologies
1 46 (24.08%) ITIL
2 11 (5.76%) Service Management
3 8 (4.19%) Migration
3 8 (4.19%) Incident Management
4 7 (3.66%) Software Deployment
4 7 (3.66%) CRM
5 6 (3.14%) ITSM
6 5 (2.62%) Service Delivery
6 5 (2.62%) Problem Management
6 5 (2.62%) Continuous Improvement
7 4 (2.09%) Time Management
7 4 (2.09%) Disaster Recovery
7 4 (2.09%) Asset Management
8 3 (1.57%) Software Distribution
8 3 (1.57%) Infrastructure Management
8 3 (1.57%) Change Management
8 3 (1.57%) E-Commerce
8 3 (1.57%) Business Intelligence
8 3 (1.57%) Security Management
8 3 (1.57%) Root Cause Analysis
Programming Languages
1 16 (8.38%) SQL
2 3 (1.57%) PowerShell
3 2 (1.05%) Perl
3 2 (1.05%) VBA
3 2 (1.05%) T-SQL
3 2 (1.05%) C
4 1 (0.52%) JavaScript
4 1 (0.52%) VBScript
4 1 (0.52%) Ruby
Qualifications
1 25 (13.09%) Microsoft Certification
2 14 (7.33%) MCP
3 10 (5.24%) MCSE
3 10 (5.24%) MCSA
4 9 (4.71%) SC Cleared
4 9 (4.71%) Security Cleared
5 7 (3.66%) MCITP
6 6 (3.14%) MCDST
6 6 (3.14%) MCTS
7 5 (2.62%) Cisco Certification
7 5 (2.62%) Degree
7 5 (2.62%) CCNA
8 2 (1.05%) CCA
8 2 (1.05%) Citrix Certification
8 2 (1.05%) VMware Certified Professional (VCP)
9 1 (0.52%) ITIL Foundation Certificate
9 1 (0.52%) A+ Certification
9 1 (0.52%) ITIL Certification
9 1 (0.52%) Network+ Certification
9 1 (0.52%) MOS
Quality Assurance & Compliance
1 18 (9.42%) SLA
2 1 (0.52%) QA
2 1 (0.52%) Data Quality
System Software
1 114 (59.69%) Active Directory
2 18 (9.42%) VMware Infrastructure
3 8 (4.19%) Hyper-V
4 7 (3.66%) XenApp
5 3 (1.57%) XenServer
6 2 (1.05%) Tivoli Workload Scheduler
7 1 (0.52%) VMware ESX
7 1 (0.52%) Microsoft App-V
7 1 (0.52%) Citrix Presentation Server
7 1 (0.52%) VMware Server
7 1 (0.52%) Varnish
7 1 (0.52%) Terminal Services
Systems Management
1 15 (7.85%) SCCM
2 6 (3.14%) Backup Exec
3 3 (1.57%) AirWatch
4 2 (1.05%) SCOM
4 2 (1.05%) Tivoli
5 1 (0.52%) ZENworks
5 1 (0.52%) Norton AntiVirus
5 1 (0.52%) MAILsweeper
5 1 (0.52%) DameWare
5 1 (0.52%) ZABBIX
5 1 (0.52%) McAfee ePO
5 1 (0.52%) Puppet
5 1 (0.52%) Symantec Enterprise Vault
5 1 (0.52%) Vagrant
Vendors
1 84 (43.98%) Microsoft
2 31 (16.23%) Citrix
3 30 (15.71%) VMware
4 14 (7.33%) Cisco
5 13 (6.81%) HP
6 11 (5.76%) Apple
7 9 (4.71%) Red Hat
8 8 (4.19%) Dell
9 7 (3.66%) McAfee
10 6 (3.14%) Oracle
11 5 (2.62%) IBM
11 5 (2.62%) Remedy
12 4 (2.09%) Adobe
12 4 (2.09%) Symantec
12 4 (2.09%) CA
13 3 (1.57%) Lotus
13 3 (1.57%) LANDesk
13 3 (1.57%) Sophos
14 2 (1.05%) Wyse
14 2 (1.05%) Altiris
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