The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 494 482 479
Rank change year-on-year
-12 -3
Contract jobs requiring a 2nd Line Support Analyst 98 88 82
As % of all contract IT jobs located in the UK 0.18% 0.17% 0.17%
As % of the Job Titles category 0.20% 0.19% 0.18%
Number of daily rates quoted 48 38 28
Average daily rate
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£175 £150 £170
Average daily rate % change year-on-year
+16.66% -11.76%
90% offered a daily rate of more than £121 £120 £111
10% offered a daily rate of more than £258 £207 £220
UK excluding London average daily rate £165 £140 £170
% change year-on-year
+17.85% -17.64%
Number of hourly rates quoted 26 29 28
Average hourly rate £17.50 £15.50 £14.75
Average hourly rate % change year-on-year
+12.90% +5.08%
90% offered a hourly rate of more than £13.69 £12.20 £11.46
10% offered a hourly rate of more than £22.00 £20.00 £20.00
UK excluding London average hourly rate £16.50 £15.38 £13.25
% change year-on-year
+7.31% +16.03%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49935 47333 45284
As % of all contract IT jobs located in the UK 92.07% 92.46% 92.92%
Number of daily rates quoted 31866 28484 25556
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2011 2083 2584
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.77 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 December 2014.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 92 £180 +20.00% 13
London +10 46 £178 +10.07% 4
South East -31 13 £140 +3.70% 5
City of London +1 9 £153 -10.29% 1
West Midlands -2 9 £188 -11.76% 1
Yorkshire -5 8 £231 +65.17% 1
West Yorkshire -8 8 £231 +65.17% 1
South West -24 8 £288 -
Leeds -10 6 £231 +65.17%
East of England -9 5 £128 -25.00%
Somerset -7 4 £288 -
Bath +1 3 £288 -
Surrey -2 3 - - 2
Bristol -12 3 £190 -
Buckinghamshire -20 3 £150 +17.64% 1
Cambridgeshire - 3 £100 -
East Midlands +9 2 £238 +90.00% 1
Berkshire -6 2 £140 -5.88%
Scotland -8 2 £119 -5.00% 1
South Wales -13 2 £165 - 1
Milton Keynes -14 2 - -
Wales -20 2 £165 - 1
Derbyshire - 2 £238 -
Oxfordshire - 2 - - 1
Chesterfield - 2 £238 -
Reading +15 1 - -
High Wycombe -2 1 £150 +11.11% 1
Birmingham -7 1 £100 -55.55%
Edinburgh -13 1 £113 - 1
Crawley - 1 £105 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 131 (70.81%) Windows
2 97 (52.43%) Active Directory
3 72 (38.92%) Microsoft
4 70 (37.84%) Windows 7
5 60 (32.43%) MS Office
6 39 (21.08%) ITIL
7 37 (20.00%) Citrix
8 32 (17.30%) Windows Server 2008
9 30 (16.22%) Windows XP
10 29 (15.68%) MS Exchange
11 28 (15.14%) MS Excel
12 27 (14.59%) Blackberry
12 27 (14.59%) Windows Server 2003
13 26 (14.05%) VMware
14 20 (10.81%) Cisco
14 20 (10.81%) TCP/IP
15 19 (10.27%) SLA
16 18 (9.73%) Finance
16 18 (9.73%) DNS
17 16 (8.65%) Microsoft Certification
18 15 (8.11%) LAN
18 15 (8.11%) WAN
18 15 (8.11%) DHCP
18 15 (8.11%) SQL Server
18 15 (8.11%) SQL
19 14 (7.57%) Linux
20 12 (6.49%) VMware Infrastructure
20 12 (6.49%) XenApp
20 12 (6.49%) Windows 8
20 12 (6.49%) Analytical Skills

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (15.68%) MS Exchange
2 8 (4.32%) Blackberry Enterprise Server
3 7 (3.78%) Lync
4 6 (3.24%) Exchange Server 2007
4 6 (3.24%) IBM Notes
5 4 (2.16%) Exchange Server 2003
5 4 (2.16%) Exchange Server 2010
6 3 (1.62%) IIS
6 3 (1.62%) Lotus Domino
6 3 (1.62%) Apache
6 3 (1.62%) SharePoint
7 2 (1.08%) Office Communications Server
8 1 (0.54%) WorkSite
8 1 (0.54%) Documentum
Applications
1 60 (32.43%) MS Office
2 28 (15.14%) MS Excel
3 5 (2.70%) MS Visio
4 4 (2.16%) Adobe Creative Suite
5 2 (1.08%) MS PowerPoint
5 2 (1.08%) Final Cut Pro
Business Applications
1 1 (0.54%) assyst
1 1 (0.54%) Dynamics CRM
1 1 (0.54%) Dynamics GP
1 1 (0.54%) Cerner Millennium
Cloud Services
1 3 (1.62%) SaaS
2 1 (0.54%) Office 365
Communications & Networking
1 20 (10.81%) TCP/IP
2 18 (9.73%) DNS
3 15 (8.11%) LAN
3 15 (8.11%) WAN
3 15 (8.11%) DHCP
4 10 (5.41%) Firewall
5 8 (4.32%) VPN
6 5 (2.70%) Wireless
7 4 (2.16%) VoIP
7 4 (2.16%) Broadband
8 3 (1.62%) Wi-Fi
9 2 (1.08%) ISDN
9 2 (1.08%) PSTN
9 2 (1.08%) ADSL
9 2 (1.08%) Internet
9 2 (1.08%) MPLS
10 1 (0.54%) DSL
10 1 (0.54%) 3G
10 1 (0.54%) SAN
10 1 (0.54%) Intranet
Database & Business Intelligence
1 15 (8.11%) SQL Server
2 3 (1.62%) MySQL
3 1 (0.54%) MS Access
3 1 (0.54%) PostgreSQL
3 1 (0.54%) Oracle Database
Development Applications
1 1 (0.54%) Team Foundation Server
General
1 18 (9.73%) Finance
2 5 (2.70%) Law
2 5 (2.70%) Legal
3 4 (2.16%) Retail
4 3 (1.62%) Telecoms
4 3 (1.62%) Banking
5 1 (0.54%) French Language
5 1 (0.54%) Manufacturing
5 1 (0.54%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.08%) HTML
2 1 (0.54%) .NET
2 1 (0.54%) XML
2 1 (0.54%) ActiveX
2 1 (0.54%) X-Windows
2 1 (0.54%) Application Packaging
2 1 (0.54%) Corona SDK
2 1 (0.54%) ASP.NET Web Forms
Miscellaneous
1 27 (14.59%) Blackberry
2 12 (6.49%) Analytical Skills
3 8 (4.32%) NHS
4 6 (3.24%) iPhone
5 5 (2.70%) iPad
6 2 (1.08%) Statistics
6 2 (1.08%) Wiki
6 2 (1.08%) Fat Client
6 2 (1.08%) Video Conferencing
6 2 (1.08%) Thin Client
6 2 (1.08%) Smartphone
6 2 (1.08%) PDA
7 1 (0.54%) Derivative
7 1 (0.54%) Pocket PC
7 1 (0.54%) Foreign Exchange (FX)
7 1 (0.54%) EPoS
7 1 (0.54%) CMDB
Operating Systems
1 131 (70.81%) Windows
2 70 (37.84%) Windows 7
3 32 (17.30%) Windows Server 2008
4 30 (16.22%) Windows XP
5 27 (14.59%) Windows Server 2003
6 14 (7.57%) Linux
7 12 (6.49%) Windows 8
8 10 (5.41%) Android
9 7 (3.78%) Windows 2000
10 6 (3.24%) Mac OS X
11 5 (2.70%) Ubuntu
11 5 (2.70%) UNIX
11 5 (2.70%) CentOS
11 5 (2.70%) Windows Server 2012
12 4 (2.16%) Apple iOS
13 3 (1.62%) Windows Vista
14 2 (1.08%) Windows Phone
15 1 (0.54%) Windows NT
15 1 (0.54%) HPUX
15 1 (0.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 39 (21.08%) ITIL
2 8 (4.32%) Incident Management
3 6 (3.24%) Configuration Management
4 4 (2.16%) Service Management
5 3 (1.62%) Business Intelligence
5 3 (1.62%) Migration
6 2 (1.08%) Asset Management
6 2 (1.08%) Workflow
6 2 (1.08%) Knowledge Management
6 2 (1.08%) CRM
6 2 (1.08%) ERP
6 2 (1.08%) Service Delivery
6 2 (1.08%) Stakeholder Engagement
6 2 (1.08%) ITIL V2
6 2 (1.08%) Problem Management
7 1 (0.54%) Time Management
7 1 (0.54%) Continuous Improvement
7 1 (0.54%) Root Cause Analysis
7 1 (0.54%) Cyber Security
7 1 (0.54%) Email Migration
Programming Languages
1 15 (8.11%) SQL
2 4 (2.16%) Python
2 4 (2.16%) Java
3 3 (1.62%) C
4 2 (1.08%) C++
4 2 (1.08%) JavaScript
5 1 (0.54%) PL/SQL
5 1 (0.54%) PowerShell
Qualifications
1 16 (8.65%) Microsoft Certification
2 11 (5.95%) SC Cleared
2 11 (5.95%) Security Cleared
3 9 (4.86%) MCSE
4 7 (3.78%) MCP
4 7 (3.78%) DV Cleared
5 4 (2.16%) Cisco Certification
6 2 (1.08%) Avaya Certification
6 2 (1.08%) CNA
6 2 (1.08%) CNE
6 2 (1.08%) Novell Certification
7 1 (0.54%) ITIL Certification
7 1 (0.54%) Degree
Quality Assurance & Compliance
1 19 (10.27%) SLA
System Software
1 97 (52.43%) Active Directory
2 12 (6.49%) VMware Infrastructure
2 12 (6.49%) XenApp
3 4 (2.16%) Hyper-V
4 3 (1.62%) XenServer
5 2 (1.08%) Forefront TMG
5 2 (1.08%) ISA Server
5 2 (1.08%) Citrix Presentation Server
6 1 (0.54%) XenDesktop
Systems Management
1 11 (5.95%) SCCM
2 10 (5.41%) WSUS
3 5 (2.70%) Backup Exec
4 3 (1.62%) Norton AntiVirus
5 2 (1.08%) OpenView Configuration Management
5 2 (1.08%) SCOM
6 1 (0.54%) Puppet
6 1 (0.54%) Nagios
Vendors
1 72 (38.92%) Microsoft
2 37 (20.00%) Citrix
3 26 (14.05%) VMware
4 20 (10.81%) Cisco
5 11 (5.95%) HP
6 9 (4.86%) Apple
7 8 (4.32%) Symantec
8 7 (3.78%) Adobe
9 6 (3.24%) Lotus
9 6 (3.24%) Avaya
9 6 (3.24%) Splunk
10 5 (2.70%) Red Hat
10 5 (2.70%) Remedy
11 4 (2.16%) McAfee
11 4 (2.16%) Wyse
11 4 (2.16%) ServiceNow
12 3 (1.62%) AppSense
12 3 (1.62%) LANDesk
13 2 (1.08%) Google
13 2 (1.08%) Barracuda Networks
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