The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 540 507 511
Rank change year-on-year
-33 +4
Contract jobs requiring a 2nd Line Support Analyst 107 152 133
As % of all contract IT jobs located in the UK 0.20% 0.26% 0.24%
As % of the Job Titles category 0.21% 0.28% 0.25%
Number of daily rates quoted 66 75 60
Median daily rate £167 £175 £165
Median daily rate % change year-on-year
-4.71% +6.06%
90% offered a daily rate of more than £110 £110 £110
10% offered a daily rate of more than £243 £236 £251
UK excluding London median daily rate £155 £158 £160
% change year-on-year
-1.58% -1.56%
Number of hourly rates quoted 23 47 36
Median hourly rate £14.50 £16.00 £16.75
Median hourly rate % change year-on-year
-9.37% -4.47%
90% offered a hourly rate of more than £11.30 £13.00 £11.00
10% offered a hourly rate of more than £22.50 £20.00 £21.19
UK excluding London median hourly rate £14.25 £16.07 £16.32
% change year-on-year
-11.32% -1.53%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51191 54614 52615
As % of all contract IT jobs located in the UK 94.69% 94.95% 94.55%
Number of daily rates quoted 33346 34728 31784
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1648 2049 2054
Median hourly rate £17.00 £17.33 £17.00
Median hourly rate % change year-on-year
-1.90% +1.94%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.72
% change year-on-year
-2.94% +1.67%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 August 2016.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 August 2016.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 101 £175 - 25
London -31 40 £175 -6.53% 4
South East -2 18 £155 -32.60% 9
East of England +15 13 £198 +12.85% 3
Yorkshire +3 10 £110 -29.03% 1
Hertfordshire +8 8 £200 -4.76%
Buckinghamshire +18 6 £105 -
North West +9 6 £108 -38.57% 2
South West +9 6 £200 +90.47% 1
Hampshire -1 6 £125 - 1
West Midlands -34 6 £145 +20.83% 2
Milton Keynes +13 5 £105 -
Watford +1 5 £200 -4.76%
Manchester -9 5 £103 -41.42% 1
South Yorkshire - 5 - -
Scotland +13 4 £123 -
West Yorkshire +1 4 £110 -29.03%
Leeds - 4 £110 -
Fareham - 4 £125 - 1
City of London +21 3 £125 -33.33% 1
Surrey +3 3 £188 +1.35% 3
Dorset - 3 £183 -
Cambridgeshire - 3 - - 2
Edinburgh - 3 £120 -
Doncaster - 3 - -
Wiltshire -2 2 £200 +90.47%
Leicestershire +10 1 - -
Essex +3 1 £195 -51.25% 1
Worcestershire +1 1 £180 -
Leicester 0 1 - -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 August 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 142 (68.60%) Windows
2 111 (53.62%) Active Directory
3 88 (42.51%) Microsoft
4 76 (36.71%) MS Office
5 64 (30.92%) Windows 7
6 52 (25.12%) ITIL
7 49 (23.67%) MS Excel
8 45 (21.74%) Windows Server
9 42 (20.29%) MS Exchange
10 36 (17.39%) Office 365
11 35 (16.91%) Citrix
12 30 (14.49%) Windows Server 2008
12 30 (14.49%) TCP/IP
13 27 (13.04%) Blackberry
14 25 (12.08%) Service Management
15 24 (11.59%) VMware
15 24 (11.59%) SLA
15 24 (11.59%) SCCM
15 24 (11.59%) Incident Management
16 23 (11.11%) Mac OS X
17 21 (10.14%) Windows 10
17 21 (10.14%) Windows 8
18 18 (8.70%) Retail
19 17 (8.21%) Problem Management
20 16 (7.73%) Windows XP
21 15 (7.25%) SQL
21 15 (7.25%) LANDesk
22 14 (6.76%) Exchange Server 2007
22 14 (6.76%) Cisco
22 14 (6.76%) Root Cause Analysis

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (20.29%) MS Exchange
2 14 (6.76%) Exchange Server 2007
3 11 (5.31%) Exchange Server 2003
4 10 (4.83%) Blackberry Enterprise Server
4 10 (4.83%) IBM Notes
5 8 (3.86%) Exchange Server 2010
5 8 (3.86%) Skype for Business
6 7 (3.38%) Exchange Server 2013
6 7 (3.38%) SharePoint
7 3 (1.45%) SharePoint 2010
8 2 (0.97%) Apache
9 1 (0.48%) CMS
9 1 (0.48%) IIS
9 1 (0.48%) Joomla!
9 1 (0.48%) Office Communications Server
9 1 (0.48%) WordPress
Applications
1 76 (36.71%) MS Office
2 49 (23.67%) MS Excel
3 4 (1.93%) Acrobat
4 1 (0.48%) Adobe Creative Suite
4 1 (0.48%) Spreadsheet
Business Applications
1 5 (2.42%) RMDS
2 2 (0.97%) assyst
3 1 (0.48%) Dynamics AX
3 1 (0.48%) Dynamics GP
Cloud Services
1 36 (17.39%) Office 365
2 2 (0.97%) Microsoft Azure
3 1 (0.48%) Azure Active Directory
3 1 (0.48%) OneDrive
Communications & Networking
1 30 (14.49%) TCP/IP
2 11 (5.31%) VPN
3 10 (4.83%) Internet
4 9 (4.35%) DHCP
4 9 (4.35%) LAN
5 8 (3.86%) DNS
5 8 (3.86%) WAN
5 8 (3.86%) Wireless
6 5 (2.42%) VoIP
7 4 (1.93%) Firewall
8 3 (1.45%) Extranet
8 3 (1.45%) Intranet
8 3 (1.45%) Network Security
9 2 (0.97%) Cisco IOS
9 2 (0.97%) Ethernet
9 2 (0.97%) SAN
9 2 (0.97%) Skype
10 1 (0.48%) IP Telephony
10 1 (0.48%) PBX
10 1 (0.48%) Wi-Fi
Database & Business Intelligence
1 10 (4.83%) SQL Server
2 2 (0.97%) SAP BI
2 2 (0.97%) SQL Server 2008
3 1 (0.48%) SQL Server 2012
Development Applications
1 2 (0.97%) JIRA
General
1 18 (8.70%) Retail
2 12 (5.80%) Finance
3 10 (4.83%) Manufacturing
4 8 (3.86%) Legal
5 7 (3.38%) Telecoms
6 5 (2.42%) Automotive
6 5 (2.42%) Front Office
6 5 (2.42%) German Language
6 5 (2.42%) Law
7 2 (0.97%) Advertising
7 2 (0.97%) Back Office
7 2 (0.97%) Banking
7 2 (0.97%) Marketing
8 1 (0.48%) Billing
8 1 (0.48%) French Language
8 1 (0.48%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (2.42%) FIX Protocol
1 5 (2.42%) Rendezvous
2 1 (0.48%) COM
2 1 (0.48%) CSS
2 1 (0.48%) HTML
2 1 (0.48%) Web Services
Miscellaneous
1 27 (13.04%) Blackberry
2 13 (6.28%) Analytical Skills
3 10 (4.83%) Driving Licence
3 10 (4.83%) Smartphone
4 7 (3.38%) Life Science
5 6 (2.90%) iPad
5 6 (2.90%) Management Information System
5 6 (2.90%) NHS
5 6 (2.90%) Video Conferencing
6 5 (2.42%) Foreign Exchange (FX)
6 5 (2.42%) iPhone
7 4 (1.93%) SCADA
8 3 (1.45%) EPoS
9 1 (0.48%) Client/Server
9 1 (0.48%) Clustering
9 1 (0.48%) Computer Science
9 1 (0.48%) Fat Client
9 1 (0.48%) FMCG
9 1 (0.48%) Handset
9 1 (0.48%) Thin Client
Operating Systems
1 142 (68.60%) Windows
2 64 (30.92%) Windows 7
3 45 (21.74%) Windows Server
4 30 (14.49%) Windows Server 2008
5 23 (11.11%) Mac OS X
6 21 (10.14%) Windows 10
6 21 (10.14%) Windows 8
7 16 (7.73%) Windows XP
8 13 (6.28%) Windows Server 2012
9 11 (5.31%) Apple iOS
10 6 (2.90%) Android
11 5 (2.42%) Unix
11 5 (2.42%) Windows Server 2003
12 4 (1.93%) Windows 2000
13 3 (1.45%) Linux
13 3 (1.45%) Mac OS
14 2 (0.97%) Windows Vista
15 1 (0.48%) CentOS
15 1 (0.48%) Ubuntu
15 1 (0.48%) Windows NT
Processes & Methodologies
1 52 (25.12%) ITIL
2 25 (12.08%) Service Management
3 24 (11.59%) Incident Management
4 17 (8.21%) Problem Management
5 14 (6.76%) Root Cause Analysis
6 10 (4.83%) Service Delivery
7 7 (3.38%) Migration
8 6 (2.90%) ITSM
8 6 (2.90%) Time Management
9 5 (2.42%) Algorithmic Trading
9 5 (2.42%) B2C
9 5 (2.42%) Change Management
9 5 (2.42%) Electronic Trading
9 5 (2.42%) Information Security
9 5 (2.42%) ITIL V3
9 5 (2.42%) Kalman Filter
9 5 (2.42%) Knowledge Management
9 5 (2.42%) Market Making
10 4 (1.93%) Data Protection
10 4 (1.93%) Web Filtering
Programming Languages
1 15 (7.25%) SQL
2 5 (2.42%) Python
3 2 (0.97%) PowerShell
4 1 (0.48%) C
4 1 (0.48%) Java
4 1 (0.48%) JavaScript
4 1 (0.48%) PHP
Qualifications
1 13 (6.28%) Microsoft Certification
2 12 (5.80%) ITIL Certification
3 11 (5.31%) MCP
4 9 (4.35%) Degree
4 9 (4.35%) Security Cleared
5 8 (3.86%) MCSE
6 4 (1.93%) MCDST
7 3 (1.45%) BPSS Clearance
7 3 (1.45%) DBS Check
7 3 (1.45%) MCSA
7 3 (1.45%) SC Cleared
8 2 (0.97%) CCNA
8 2 (0.97%) Cisco Certification
8 2 (0.97%) MCITP
9 1 (0.48%) A+ Certification
9 1 (0.48%) CTC Cleared
9 1 (0.48%) DV Cleared
9 1 (0.48%) MCTS
9 1 (0.48%) MOS
9 1 (0.48%) NVQ Level 3
Quality Assurance & Compliance
1 24 (11.59%) SLA
2 5 (2.42%) Disclosure Scotland
3 2 (0.97%) HL7
System Software
1 111 (53.62%) Active Directory
2 10 (4.83%) VMware Infrastructure
2 10 (4.83%) XenApp
3 7 (3.38%) vSphere
4 6 (2.90%) Terminal Services
4 6 (2.90%) Virtual Desktop
4 6 (2.90%) XenDesktop
5 4 (1.93%) Hyper-V
6 3 (1.45%) Virtual Machines
7 1 (0.48%) Citrix Presentation Server
7 1 (0.48%) Microsoft App-V
7 1 (0.48%) Virtual Servers
7 1 (0.48%) VMware ESX
7 1 (0.48%) VMware ESXi
7 1 (0.48%) VMware Server
Systems Management
1 24 (11.59%) SCCM
2 5 (2.42%) DameWare
3 4 (1.93%) Backup Exec
3 4 (1.93%) BMC Marimba
4 3 (1.45%) McAfee ePO
5 2 (0.97%) Casper Suite
5 2 (0.97%) SCOM
6 1 (0.48%) AirWatch
6 1 (0.48%) Grafana
6 1 (0.48%) Malwarebytes
6 1 (0.48%) Microsoft Clustering
6 1 (0.48%) Microsoft Intune
6 1 (0.48%) Nagios
6 1 (0.48%) NetBackup
6 1 (0.48%) Norton AntiVirus
6 1 (0.48%) SmoothWall
6 1 (0.48%) WhatsUp Gold
6 1 (0.48%) WSUS
Vendors
1 88 (42.51%) Microsoft
2 35 (16.91%) Citrix
3 24 (11.59%) VMware
4 15 (7.25%) LANDesk
5 14 (6.76%) Cisco
6 10 (4.83%) Apple
6 10 (4.83%) Lotus
7 9 (4.35%) HP
8 7 (3.38%) Oracle
9 6 (2.90%) Dell
9 6 (2.90%) Google
10 5 (2.42%) Adobe
10 5 (2.42%) Currenex
10 5 (2.42%) FXall
10 5 (2.42%) Reuters
10 5 (2.42%) TIBCO
11 4 (1.93%) BMC
11 4 (1.93%) PeopleSoft
11 4 (1.93%) SAP
11 4 (1.93%) Sun
Chelmsford
Streamline Connections Ltd
Rate: £180 - £210 per day
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