The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 492 492 429
Rank change year-on-year
0 -63
Contract jobs requiring a 2nd Line Support Analyst 97 71 141
As % of all contract IT jobs located in the UK 0.18% 0.14% 0.24%
As % of the Job Titles category 0.19% 0.15% 0.26%
Number of daily rates quoted 46 26 35
Average daily rate
Keep up to 90%
of your Daily Rate
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£150 £183 £180
Average daily rate % change year-on-year
-17.80% +1.38%
90% offered a daily rate of more than £108 £125 £118
10% offered a daily rate of more than £225 £210 £225
UK excluding London average daily rate £150 £175 £152
% change year-on-year
-14.28% +15.32%
Number of hourly rates quoted 27 32 64
Average hourly rate £17.07 £17.75 £16.50
Average hourly rate % change year-on-year
-3.83% +7.57%
90% offered a hourly rate of more than £11.62 £12.33 £13.00
10% offered a hourly rate of more than £22.00 £22.95 £20.00
UK excluding London average hourly rate £17.00 £15.50 £15.00
% change year-on-year
+9.67% +3.33%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50442 47321 53607
As % of all contract IT jobs located in the UK 92.35% 92.54% 92.50%
Number of daily rates quoted 30616 27723 29887
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £238
10% offered a daily rate of more than £550 £575 £563
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1989 2134 2724
Average hourly rate £16.56 £17.50 £19.00
Average hourly rate % change year-on-year
-5.37% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 July 2014.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 July 2014.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 88 £153 -16.43% 27
London +4 41 £150 -21.05% 6
South East -13 19 £120 -41.46% 6
City of London +24 13 £150 -25.00% 2
East of England -18 11 £158 +50.00% 1
West Midlands -11 5 £188 +31.57% 1
Scotland -21 4 £110 -
South West -31 4 £250 - 2
North West 0 3 £153 - 1
East Midlands -6 3 £190 - 4
Surrey - 3 £135 - 2
West Sussex - 3 £120 -
Cambridgeshire - 3 £110 -
Reading +11 2 - -
Berkshire +5 2 - - 1
Hertfordshire -6 2 £98 -7.14%
Watford - 2 £98 -
Essex - 2 £165 -
Gloucestershire - 2 - -
Peterborough - 2 - -
Nottinghamshire +9 1 - - 3
Nottingham +8 1 - - 3
Cheshire +1 1 - -
Oxfordshire -2 1 - - 1
Buckinghamshire -10 1 - - 2
Hampshire -12 1 £120 -
Northamptonshire - 1 £215 - 1
Shropshire - 1 - -
West Yorkshire - 1 - - 5
Yorkshire - 1 - - 6

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 168 (80.77%) Windows
2 129 (62.02%) Active Directory
3 97 (46.63%) Windows 7
4 87 (41.83%) Microsoft
5 86 (41.35%) MS Office
6 64 (30.77%) ITIL
7 62 (29.81%) Windows XP
8 55 (26.44%) Citrix
9 51 (24.52%) MS Exchange
10 46 (22.12%) MS Excel
10 46 (22.12%) Blackberry
11 40 (19.23%) Windows Server 2008
12 28 (13.46%) Cisco
13 27 (12.98%) Windows Server 2003
14 23 (11.06%) VMware
15 20 (9.62%) Finance
16 19 (9.13%) SLA
16 19 (9.13%) DNS
17 17 (8.17%) VPN
17 17 (8.17%) Wireless
18 16 (7.69%) Exchange Server 2010
19 15 (7.21%) HP
19 15 (7.21%) TCP/IP
20 14 (6.73%) LAN
20 14 (6.73%) MCP
20 14 (6.73%) Blackberry Enterprise Server
21 13 (6.25%) WAN
21 13 (6.25%) VMware Infrastructure
22 12 (5.77%) IBM Notes
22 12 (5.77%) Lotus

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (24.52%) MS Exchange
2 16 (7.69%) Exchange Server 2010
3 14 (6.73%) Blackberry Enterprise Server
4 12 (5.77%) IBM Notes
5 11 (5.29%) Exchange Server 2003
5 11 (5.29%) Exchange Server 2007
6 8 (3.85%) SharePoint
7 3 (1.44%) Lotus Domino
8 2 (0.96%) SharePoint 2010
8 2 (0.96%) Lync
9 1 (0.48%) Exchange Server 2013
9 1 (0.48%) Documentum
9 1 (0.48%) WorkSite
9 1 (0.48%) CMS
Applications
1 86 (41.35%) MS Office
2 46 (22.12%) MS Excel
3 9 (4.33%) MS PowerPoint
4 3 (1.44%) MS Visio
5 1 (0.48%) MS Project
Business Applications
1 2 (0.96%) assyst
1 2 (0.96%) Cerner Millennium
2 1 (0.48%) Dynamics AX
Cloud Services
1 7 (3.37%) Office 365
2 3 (1.44%) Google Apps
Communications & Networking
1 19 (9.13%) DNS
2 17 (8.17%) VPN
2 17 (8.17%) Wireless
3 15 (7.21%) TCP/IP
4 14 (6.73%) LAN
5 13 (6.25%) WAN
6 9 (4.33%) DHCP
6 9 (4.33%) VoIP
6 9 (4.33%) Firewall
7 5 (2.40%) Cisco ASA
7 5 (2.40%) Internet
8 4 (1.92%) Cisco IOS
9 3 (1.44%) Intranet
10 2 (0.96%) SAN
10 2 (0.96%) 3G
10 2 (0.96%) MPLS
10 2 (0.96%) Broadband
11 1 (0.48%) GPRS
11 1 (0.48%) Bluetooth
11 1 (0.48%) SMTP
Database & Business Intelligence
1 11 (5.29%) SQL Server
2 7 (3.37%) SQL Server 2008
3 2 (0.96%) SQL Server 2005
4 1 (0.48%) QlikView
4 1 (0.48%) MS Access
4 1 (0.48%) Big Data
Development Applications
1 3 (1.44%) MSI
2 2 (0.96%) InstallShield
General
1 20 (9.62%) Finance
2 11 (5.29%) Law
3 5 (2.40%) Legal
3 5 (2.40%) Retail
4 3 (1.44%) Telecoms
4 3 (1.44%) Publishing
5 2 (0.96%) Manufacturing
6 1 (0.48%) Advertising
6 1 (0.48%) Games
6 1 (0.48%) Banking
6 1 (0.48%) Pharmaceutical
6 1 (0.48%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (1.44%) HTML
1 3 (1.44%) XML
2 1 (0.48%) Application Packaging
2 1 (0.48%) ASP.NET Web Forms
2 1 (0.48%) .NET
Miscellaneous
1 46 (22.12%) Blackberry
2 8 (3.85%) iPad
3 6 (2.88%) Handset
3 6 (2.88%) Video Conferencing
4 5 (2.40%) Smartphone
5 4 (1.92%) Client/Server
5 4 (1.92%) NHS
5 4 (1.92%) iPhone
6 3 (1.44%) Thin Client
6 3 (1.44%) Fat Client
7 1 (0.48%) Data Integration
7 1 (0.48%) Clustering
7 1 (0.48%) EqualLogic
Operating Systems
1 168 (80.77%) Windows
2 97 (46.63%) Windows 7
3 62 (29.81%) Windows XP
4 40 (19.23%) Windows Server 2008
5 27 (12.98%) Windows Server 2003
6 10 (4.81%) Windows Vista
7 8 (3.85%) Linux
7 8 (3.85%) Windows 8
8 6 (2.88%) Android
9 5 (2.40%) Mac OS X
10 4 (1.92%) Windows 2000
10 4 (1.92%) Apple iOS
10 4 (1.92%) Windows Server 2012
11 3 (1.44%) Windows 2000 Server
11 3 (1.44%) Windows Mobile
12 2 (0.96%) UNIX
12 2 (0.96%) Windows NT
12 2 (0.96%) Windows Phone
13 1 (0.48%) Ubuntu
13 1 (0.48%) CentOS
Processes & Methodologies
1 64 (30.77%) ITIL
2 9 (4.33%) Migration
2 9 (4.33%) Incident Management
3 8 (3.85%) Asset Management
4 7 (3.37%) Service Management
5 6 (2.88%) Document Management
6 5 (2.40%) Problem Management
6 5 (2.40%) Capacity Planning
6 5 (2.40%) ITIL V3
6 5 (2.40%) Change Control
6 5 (2.40%) Software Deployment
7 4 (1.92%) Time Management
7 4 (1.92%) CRM
8 3 (1.44%) Service Delivery
8 3 (1.44%) Service Desk Management
9 2 (0.96%) Validation
9 2 (0.96%) Operations Management
9 2 (0.96%) Change Management
9 2 (0.96%) Disaster Recovery
9 2 (0.96%) ITSM
Programming Languages
1 6 (2.88%) SQL
2 4 (1.92%) Java
3 2 (0.96%) C
4 1 (0.48%) JavaScript
4 1 (0.48%) PL/SQL
4 1 (0.48%) Python
4 1 (0.48%) PowerShell
Qualifications
1 14 (6.73%) MCP
2 11 (5.29%) Microsoft Certification
3 9 (4.33%) Security Cleared
4 8 (3.85%) SC Cleared
5 7 (3.37%) ITIL Certification
5 7 (3.37%) MCSE
6 4 (1.92%) MCSA
6 4 (1.92%) MCTS
6 4 (1.92%) Degree
7 3 (1.44%) ITIL Foundation Certificate
8 2 (0.96%) DV Cleared
9 1 (0.48%) MCITP
9 1 (0.48%) A+ Certification
9 1 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 19 (9.13%) SLA
2 1 (0.48%) QA
System Software
1 129 (62.02%) Active Directory
2 13 (6.25%) VMware Infrastructure
3 10 (4.81%) Hyper-V
4 6 (2.88%) Terminal Services
5 4 (1.92%) VMware ESX
5 4 (1.92%) vSphere
6 3 (1.44%) Microsoft App-V
7 2 (0.96%) XenApp
8 1 (0.48%) XenServer
8 1 (0.48%) XenDesktop
8 1 (0.48%) ISA Server
8 1 (0.48%) Terminal Server
8 1 (0.48%) Forefront TMG
Systems Management
1 11 (5.29%) SCCM
2 4 (1.92%) Systems Management Server (SMS)
3 2 (0.96%) SCOM
3 2 (0.96%) WSUS
4 1 (0.48%) Symantec Endpoint Protection
4 1 (0.48%) Norton AntiVirus
4 1 (0.48%) MIMEsweeper
4 1 (0.48%) DameWare
4 1 (0.48%) Cisco IPCC
Vendors
1 87 (41.83%) Microsoft
2 55 (26.44%) Citrix
3 28 (13.46%) Cisco
4 23 (11.06%) VMware
5 15 (7.21%) HP
6 12 (5.77%) Lotus
7 11 (5.29%) Apple
8 8 (3.85%) Dell
9 6 (2.88%) Remedy
10 5 (2.40%) Avaya
10 5 (2.40%) Sophos
11 4 (1.92%) Altiris
12 3 (1.44%) Google
12 3 (1.44%) Symantec
12 3 (1.44%) SAP
12 3 (1.44%) Wyse
13 2 (0.96%) ServiceNow
13 2 (0.96%) Mitel
13 2 (0.96%) Cerner
13 2 (0.96%) CommVault
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