The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 508 476 464
Rank change year-on-year
-32 -12
Contract jobs requiring a 2nd Line Support Analyst 71 88 59
As % of all contract IT jobs located in the UK 0.14% 0.18% 0.13%
As % of the Job Titles category 0.15% 0.19% 0.14%
Number of daily rates quoted 34 32 20
Average daily rate
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of your Daily Rate
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£194 £150 £140
Average daily rate % change year-on-year
+29.16% +7.14%
90% offered a daily rate of more than £143 £120 £95
10% offered a daily rate of more than £275 £193 £250
UK excluding London average daily rate £200 £134 £156
% change year-on-year
+49.53% -14.40%
Number of hourly rates quoted 21 27 21
Average hourly rate £16.60 £16.50 £15.00
Average hourly rate % change year-on-year
+0.60% +10.00%
90% offered a hourly rate of more than £13.57 £14.95 £12.09
10% offered a hourly rate of more than £23.50 £22.00 £20.00
UK excluding London average hourly rate £16.30 £16.00 £14.50
% change year-on-year
+1.87% +10.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47948 46300 40780
As % of all contract IT jobs located in the UK 92.44% 92.45% 92.60%
Number of daily rates quoted 29326 27479 23389
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £242 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1820 1938 2165
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £41.65 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 5 March 2015.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 5 March 2015.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 61 £194 +27.04% 23
London -21 20 £178 +2.89% 8
South East -26 17 £150 +11.11% 4
West Midlands +4 9 £275 -
East of England +8 7 £163 +16.07% 4
Scotland -2 6 £200 +33.33% 1
City of London +4 4 £205 +32.25% 3
Cambridgeshire +4 3 £163 - 2
Buckinghamshire -2 3 £150 +25.00% 1
Manchester -8 3 £225 +125.00% 3
North West -18 3 £225 +104.54% 3
Hertfordshire - 3 - - 1
Cardiff +7 2 £155 -
South Wales +1 2 £155 - 1
Wales -8 2 £155 - 1
Yorkshire -18 2 £288 +121.15% 1
Worcestershire - 2 - -
West Sussex - 2 £110 -
Worcester - 2 - -
Crawley - 2 £110 -
Edinburgh +5 1 - -
East Midlands +3 1 £120 - 1
Suffolk +2 1 - -
Coventry 0 1 £180 -
Surrey -1 1 - -
South West -8 1 £200 +50.94% 2
Berkshire -12 1 - - 1
Hampshire -13 1 - - 1
East Sussex - 1 - -
West Yorkshire - 1 - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 139 (75.14%) Windows
2 96 (51.89%) Active Directory
3 70 (37.84%) Windows 7
4 69 (37.30%) Microsoft
5 54 (29.19%) ITIL
6 53 (28.65%) MS Office
7 33 (17.84%) Windows XP
7 33 (17.84%) MS Exchange
8 32 (17.30%) Windows Server 2003
8 32 (17.30%) Windows Server 2008
9 31 (16.76%) Citrix
10 30 (16.22%) VMware
10 30 (16.22%) Blackberry
11 28 (15.14%) MS Excel
12 27 (14.59%) DNS
13 25 (13.51%) TCP/IP
14 22 (11.89%) LAN
14 22 (11.89%) SQL Server
14 22 (11.89%) SQL
15 20 (10.81%) Microsoft Certification
15 20 (10.81%) HP
15 20 (10.81%) Finance
16 19 (10.27%) Cisco
16 19 (10.27%) DHCP
16 19 (10.27%) Analytical Skills
17 18 (9.73%) WAN
18 16 (8.65%) Linux
19 14 (7.57%) Windows 8
19 14 (7.57%) SCCM
20 13 (7.03%) Android

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (17.84%) MS Exchange
2 11 (5.95%) Blackberry Enterprise Server
3 7 (3.78%) Lync
4 6 (3.24%) Exchange Server 2003
4 6 (3.24%) Exchange Server 2010
4 6 (3.24%) IIS
5 5 (2.70%) Exchange Server 2007
6 3 (1.62%) Apache
6 3 (1.62%) Office Communications Server
7 2 (1.08%) IBM Notes
7 2 (1.08%) SharePoint
8 1 (0.54%) WorkSite
Applications
1 53 (28.65%) MS Office
2 28 (15.14%) MS Excel
3 4 (2.16%) Adobe Creative Suite
4 2 (1.08%) Final Cut Pro
4 2 (1.08%) AutoCAD
4 2 (1.08%) MS Visio
Business Applications
1 1 (0.54%) Dynamics CRM
1 1 (0.54%) Cerner Millennium
Cloud Services
1 6 (3.24%) Office 365
Communications & Networking
1 27 (14.59%) DNS
2 25 (13.51%) TCP/IP
3 22 (11.89%) LAN
4 19 (10.27%) DHCP
5 18 (9.73%) WAN
6 11 (5.95%) Firewall
7 8 (4.32%) VPN
8 7 (3.78%) Wireless
9 5 (2.70%) VoIP
10 4 (2.16%) Wi-Fi
10 4 (2.16%) SAN
11 2 (1.08%) Cisco ASA
11 2 (1.08%) 3G
11 2 (1.08%) Internet
11 2 (1.08%) LDAP
12 1 (0.54%) ADSL
12 1 (0.54%) Broadband
12 1 (0.54%) 4G
12 1 (0.54%) IP Telephony
12 1 (0.54%) Cisco IOS
Database & Business Intelligence
1 22 (11.89%) SQL Server
2 3 (1.62%) MySQL
2 3 (1.62%) Oracle Database
3 2 (1.08%) SQL Server 2008
4 1 (0.54%) Oracle Discoverer
4 1 (0.54%) Oracle Reports
Development Applications
1 1 (0.54%) Team Foundation Server
General
1 20 (10.81%) Finance
2 7 (3.78%) Legal
3 5 (2.70%) Retail
4 3 (1.62%) Telecoms
4 3 (1.62%) Law
5 2 (1.08%) Pharmaceutical
5 2 (1.08%) Banking
6 1 (0.54%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.62%) HTML
1 3 (1.62%) .NET
2 1 (0.54%) XML
2 1 (0.54%) Application Packaging
2 1 (0.54%) Software Packaging
2 1 (0.54%) Corona SDK
Miscellaneous
1 30 (16.22%) Blackberry
2 19 (10.27%) Analytical Skills
3 10 (5.41%) NHS
4 5 (2.70%) iPad
5 4 (2.16%) Computer Science
6 3 (1.62%) iPhone
7 2 (1.08%) Mobile Computing
7 2 (1.08%) Statistics
7 2 (1.08%) Mathematics
7 2 (1.08%) PDA
8 1 (0.54%) Handset
8 1 (0.54%) Thin Client
8 1 (0.54%) EPoS
8 1 (0.54%) Mainframe
8 1 (0.54%) Smartphone
8 1 (0.54%) Pocket PC
8 1 (0.54%) CMDB
8 1 (0.54%) Fat Client
Operating Systems
1 139 (75.14%) Windows
2 70 (37.84%) Windows 7
3 33 (17.84%) Windows XP
4 32 (17.30%) Windows Server 2003
4 32 (17.30%) Windows Server 2008
5 16 (8.65%) Linux
6 14 (7.57%) Windows 8
7 13 (7.03%) Android
8 8 (4.32%) Windows 2000
9 7 (3.78%) Apple iOS
9 7 (3.78%) Windows Server 2012
10 5 (2.70%) HPUX
10 5 (2.70%) Mac OS X
11 4 (2.16%) Windows Vista
12 3 (1.62%) Windows 2000 Server
12 3 (1.62%) Red Hat Enterprise Linux
12 3 (1.62%) Ubuntu
13 2 (1.08%) CentOS
13 2 (1.08%) UNIX
14 1 (0.54%) Windows NT
Processes & Methodologies
1 54 (29.19%) ITIL
2 8 (4.32%) Migration
3 6 (3.24%) Incident Management
3 6 (3.24%) Knowledge Management
3 6 (3.24%) Business Intelligence
4 5 (2.70%) Service Management
5 4 (2.16%) Change Control
6 3 (1.62%) Service Delivery
6 3 (1.62%) Configuration Management
6 3 (1.62%) Time Management
7 2 (1.08%) Software Engineering
7 2 (1.08%) Capacity Planning
7 2 (1.08%) ERP
8 1 (0.54%) B2B
8 1 (0.54%) PRINCE2
8 1 (0.54%) E-Commerce
8 1 (0.54%) CRM
8 1 (0.54%) Change Management
8 1 (0.54%) Project Management
8 1 (0.54%) Asset Management
Programming Languages
1 22 (11.89%) SQL
2 5 (2.70%) C++
3 4 (2.16%) PowerShell
4 3 (1.62%) Perl
4 3 (1.62%) T-SQL
4 3 (1.62%) VBA
5 2 (1.08%) Python
5 2 (1.08%) C
6 1 (0.54%) Java
Qualifications
1 20 (10.81%) Microsoft Certification
2 10 (5.41%) MCSE
3 8 (4.32%) Security Cleared
4 7 (3.78%) SC Cleared
5 5 (2.70%) Degree
6 4 (2.16%) VCP4
6 4 (2.16%) MCP
7 3 (1.62%) MCSA
7 3 (1.62%) DV Cleared
8 2 (1.08%) MCITP
8 2 (1.08%) CNA
8 2 (1.08%) CNE
8 2 (1.08%) Novell Certification
9 1 (0.54%) A+ Certification
9 1 (0.54%) ITIL Certification
9 1 (0.54%) Oracle Certification
9 1 (0.54%) Cisco Certification
9 1 (0.54%) MCDST
9 1 (0.54%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (5.95%) SLA
System Software
1 96 (51.89%) Active Directory
2 13 (7.03%) VMware Infrastructure
3 12 (6.49%) XenApp
4 4 (2.16%) Hyper-V
5 3 (1.62%) ISA Server
5 3 (1.62%) Forefront TMG
6 2 (1.08%) Citrix Presentation Server
6 2 (1.08%) XenServer
7 1 (0.54%) Terminal Services
7 1 (0.54%) XenDesktop
Systems Management
1 14 (7.57%) SCCM
2 7 (3.78%) WSUS
3 3 (1.62%) Backup Exec
3 3 (1.62%) Norton AntiVirus
3 3 (1.62%) SCOM
4 2 (1.08%) HP Data Protector
5 1 (0.54%) DameWare
5 1 (0.54%) OpenView Configuration Management
5 1 (0.54%) Symantec Endpoint Protection
Vendors
1 69 (37.30%) Microsoft
2 31 (16.76%) Citrix
3 30 (16.22%) VMware
4 20 (10.81%) HP
5 19 (10.27%) Cisco
6 11 (5.95%) Apple
7 7 (3.78%) Adobe
7 7 (3.78%) Symantec
8 6 (3.24%) Red Hat
9 4 (2.16%) Remedy
9 4 (2.16%) Mitel
10 3 (1.62%) Oracle
10 3 (1.62%) AppSense
10 3 (1.62%) Wyse
10 3 (1.62%) LANDesk
10 3 (1.62%) ServiceNow
10 3 (1.62%) Splunk
11 2 (1.08%) Google
11 2 (1.08%) Sophos
11 2 (1.08%) Lotus
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