The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 545 490 460
Rank change year-on-year
-55 -30
Contract jobs requiring a 2nd Line Support Analyst 98 156 144
As % of all contract IT jobs located in the UK 0.18% 0.27% 0.27%
As % of the Job Titles category 0.19% 0.29% 0.29%
Number of daily rates quoted 53 77 66
Median daily rate £160 £170 £154
Median daily rate % change year-on-year
-5.88% +10.56%
90% offered a daily rate of more than £110 £120 £110
10% offered a daily rate of more than £200 £238 £250
UK excluding London median daily rate £164 £166 £151
% change year-on-year
-1.50% +9.91%
Number of hourly rates quoted 21 57 44
Median hourly rate £14.50 £16.00 £17.07
Median hourly rate % change year-on-year
-9.37% -6.26%
90% offered a hourly rate of more than £12.00 £13.18 £11.79
10% offered a hourly rate of more than £27.50 £20.30 £22.26
UK excluding London median hourly rate £14.00 £16.00 £16.00
% change year-on-year
-12.50% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51263 53972 50323
As % of all contract IT jobs located in the UK 94.73% 94.78% 94.70%
Number of daily rates quoted 33277 34146 30521
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1541 2015 2042
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.85 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.08
% change year-on-year
+2.10% +0.49%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 July 2016.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 July 2016.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -68 91 £163 -2.25% 27
London -22 41 £150 -14.28% 8
South East -13 19 £160 -8.57% 10
East of England +18 9 £204 -2.97% 4
Yorkshire +3 7 £110 -18.51% 4
Surrey -1 7 £155 -8.82% 2
South West -1 6 £200 +44.14%
North West -8 5 £125 -23.07% 1
City of London +41 4 £125 -43.82% 3
Buckinghamshire +13 4 £184 -
Hertfordshire +12 4 £213 +1.19% 2
Scotland +2 4 £119 -48.36%
Edinburgh - 4 £119 -
South Yorkshire - 4 - - 1
Milton Keynes +8 3 £200 -
Watford +8 3 - - 1
Manchester -14 3 - - 1
West Midlands -31 3 £180 +25.21%
Croydon - 3 £105 - 1
Woking +1 2 - -
Bristol 0 2 £200 +42.85%
West Yorkshire -1 2 £110 -41.33% 3
Leeds -2 2 £110 -50.00% 1
Hampshire -4 2 - - 1
Wiltshire -4 2 £200 -
Lancashire -8 2 £125 -
Great Yarmouth - 2 - -
Brighton - 2 - - 1
East Sussex - 2 - - 1
Dorset - 2 £183 -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 July 2016, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 149 (70.95%) Windows
2 122 (58.10%) Active Directory
3 99 (47.14%) Microsoft
4 79 (37.62%) MS Office
5 71 (33.81%) Windows 7
6 65 (30.95%) ITIL
7 54 (25.71%) Windows Server
8 51 (24.29%) MS Excel
9 45 (21.43%) Citrix
10 36 (17.14%) MS Exchange
10 36 (17.14%) Windows Server 2008
11 35 (16.67%) Office 365
12 28 (13.33%) Blackberry
13 27 (12.86%) Windows 8
14 26 (12.38%) Service Management
14 26 (12.38%) VMware
14 26 (12.38%) SCCM
15 25 (11.90%) Windows XP
16 24 (11.43%) TCP/IP
16 24 (11.43%) SLA
17 23 (10.95%) Mac OS X
18 19 (9.05%) Cisco
18 19 (9.05%) Windows 10
19 18 (8.57%) Windows Server 2012
19 18 (8.57%) Finance
19 18 (8.57%) Incident Management
20 16 (7.62%) SQL
21 14 (6.67%) Blackberry Enterprise Server
21 14 (6.67%) LANDesk
22 13 (6.19%) Microsoft Certification

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (17.14%) MS Exchange
2 14 (6.67%) Blackberry Enterprise Server
3 12 (5.71%) Exchange Server 2007
4 11 (5.24%) Exchange Server 2003
5 9 (4.29%) Skype for Business
6 8 (3.81%) IBM Notes
6 8 (3.81%) SharePoint
7 7 (3.33%) Exchange Server 2010
8 4 (1.90%) Exchange Server 2013
8 4 (1.90%) SharePoint 2010
9 1 (0.48%) Apache
9 1 (0.48%) CMS
9 1 (0.48%) Joomla!
9 1 (0.48%) Office Communications Server
9 1 (0.48%) WordPress
Applications
1 79 (37.62%) MS Office
2 51 (24.29%) MS Excel
3 4 (1.90%) Acrobat
4 2 (0.95%) MS PowerPoint
5 1 (0.48%) Adobe Creative Suite
5 1 (0.48%) MS Visio
5 1 (0.48%) Spreadsheet
Business Applications
1 2 (0.95%) assyst
2 1 (0.48%) Dynamics AX
2 1 (0.48%) Dynamics GP
Cloud Services
1 35 (16.67%) Office 365
2 2 (0.95%) Microsoft Azure
3 1 (0.48%) Azure Active Directory
3 1 (0.48%) OneDrive
Communications & Networking
1 24 (11.43%) TCP/IP
2 12 (5.71%) DNS
2 12 (5.71%) Internet
2 12 (5.71%) LAN
3 11 (5.24%) DHCP
3 11 (5.24%) VPN
3 11 (5.24%) WAN
4 9 (4.29%) Wireless
5 7 (3.33%) Extranet
5 7 (3.33%) VoIP
6 4 (1.90%) Firewall
7 3 (1.43%) Intranet
8 2 (0.95%) Cisco IOS
8 2 (0.95%) IP Telephony
8 2 (0.95%) SAN
8 2 (0.95%) Skype
9 1 (0.48%) Cisco IPT
9 1 (0.48%) Ethernet
9 1 (0.48%) Network Security
9 1 (0.48%) PBX
Database & Business Intelligence
1 3 (1.43%) SQL Server
2 2 (0.95%) SAP BI
3 1 (0.48%) Data Warehouse
3 1 (0.48%) SQL Server 2008
3 1 (0.48%) SQL Server 2012
Development Applications
1 3 (1.43%) JIRA
2 1 (0.48%) Oracle APEX
2 1 (0.48%) Subversion
General
1 18 (8.57%) Finance
2 10 (4.76%) Legal
2 10 (4.76%) Retail
3 9 (4.29%) Manufacturing
4 7 (3.33%) Law
5 6 (2.86%) Banking
6 3 (1.43%) Advertising
6 3 (1.43%) Automotive
6 3 (1.43%) Front Office
6 3 (1.43%) German Language
6 3 (1.43%) Investment Banking
6 3 (1.43%) Telecoms
7 2 (0.95%) Back Office
7 2 (0.95%) Marketing
8 1 (0.48%) Billing
8 1 (0.48%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.48%) .NET
1 1 (0.48%) COM
1 1 (0.48%) CSS
1 1 (0.48%) HTML
1 1 (0.48%) Web Services
Miscellaneous
1 28 (13.33%) Blackberry
2 11 (5.24%) Smartphone
3 10 (4.76%) Analytical Skills
4 7 (3.33%) Driving Licence
4 7 (3.33%) Life Science
5 6 (2.86%) iPad
5 6 (2.86%) Management Information System
6 5 (2.38%) Video Conferencing
7 4 (1.90%) iPhone
8 2 (0.95%) EPoS
8 2 (0.95%) NHS
9 1 (0.48%) Client/Server
9 1 (0.48%) Clustering
9 1 (0.48%) Equities
9 1 (0.48%) Fixed Income
9 1 (0.48%) FMCG
9 1 (0.48%) Foreign Exchange (FX)
9 1 (0.48%) Handset
9 1 (0.48%) Mainframe
9 1 (0.48%) Thin Client
Operating Systems
1 149 (70.95%) Windows
2 71 (33.81%) Windows 7
3 54 (25.71%) Windows Server
4 36 (17.14%) Windows Server 2008
5 27 (12.86%) Windows 8
6 25 (11.90%) Windows XP
7 23 (10.95%) Mac OS X
8 19 (9.05%) Windows 10
9 18 (8.57%) Windows Server 2012
10 9 (4.29%) Windows Server 2003
11 7 (3.33%) Apple iOS
12 6 (2.86%) Android
13 4 (1.90%) Linux
13 4 (1.90%) Windows 2000
14 2 (0.95%) Mac OS
14 2 (0.95%) Unix
14 2 (0.95%) Windows Vista
15 1 (0.48%) Red Hat Enterprise Linux
15 1 (0.48%) Windows NT
Processes & Methodologies
1 65 (30.95%) ITIL
2 26 (12.38%) Service Management
3 18 (8.57%) Incident Management
4 12 (5.71%) Problem Management
5 11 (5.24%) Root Cause Analysis
5 11 (5.24%) Service Delivery
6 7 (3.33%) ITIL V3
7 6 (2.86%) Change Management
7 6 (2.86%) Information Security
7 6 (2.86%) ITSM
8 5 (2.38%) Document Management
8 5 (2.38%) Time Management
9 4 (1.90%) Coaching
9 4 (1.90%) Software Deployment
9 4 (1.90%) Workflow
10 3 (1.43%) Asset Management
10 3 (1.43%) B2C
10 3 (1.43%) ERP
11 2 (0.95%) Data Protection
11 2 (0.95%) Release Management
Programming Languages
1 16 (7.62%) SQL
2 3 (1.43%) Java
3 2 (0.95%) PowerShell
4 1 (0.48%) Bash Shell
4 1 (0.48%) C
4 1 (0.48%) JavaScript
4 1 (0.48%) Perl
4 1 (0.48%) PHP
4 1 (0.48%) PL/SQL
4 1 (0.48%) Ruby
4 1 (0.48%) T-SQL
Qualifications
1 13 (6.19%) Microsoft Certification
2 12 (5.71%) ITIL Certification
3 11 (5.24%) MCP
4 9 (4.29%) Security Cleared
5 8 (3.81%) MCSE
6 5 (2.38%) Degree
7 4 (1.90%) MCDST
7 4 (1.90%) SC Cleared
8 3 (1.43%) DBS Check
8 3 (1.43%) MCSA
9 2 (0.95%) BPSS Clearance
9 2 (0.95%) CCNA
9 2 (0.95%) Cisco Certification
9 2 (0.95%) MOS
10 1 (0.48%) A+ Certification
10 1 (0.48%) CTC Cleared
10 1 (0.48%) DV Cleared
10 1 (0.48%) ISTQB
10 1 (0.48%) MCITP
10 1 (0.48%) MCTS
Quality Assurance & Compliance
1 24 (11.43%) SLA
2 4 (1.90%) Disclosure Scotland
3 1 (0.48%) HL7
System Software
1 122 (58.10%) Active Directory
2 11 (5.24%) VMware Infrastructure
3 9 (4.29%) XenApp
4 8 (3.81%) vSphere
5 7 (3.33%) Terminal Services
5 7 (3.33%) Virtual Desktop
6 6 (2.86%) XenDesktop
7 4 (1.90%) VMware ESX
8 3 (1.43%) Hyper-V
9 2 (0.95%) Microsoft App-V
9 2 (0.95%) VMware Workstation
10 1 (0.48%) VMware ESXi
Systems Management
1 26 (12.38%) SCCM
2 5 (2.38%) DameWare
3 4 (1.90%) Backup Exec
3 4 (1.90%) BMC Marimba
4 2 (0.95%) McAfee ePO
4 2 (0.95%) SCOM
4 2 (0.95%) WSUS
5 1 (0.48%) Casper Suite
5 1 (0.48%) Cisco CUCM
5 1 (0.48%) Control-M
5 1 (0.48%) Malwarebytes
5 1 (0.48%) Microsoft Clustering
5 1 (0.48%) Microsoft Intune
5 1 (0.48%) NetBackup
5 1 (0.48%) OpenView
Vendors
1 99 (47.14%) Microsoft
2 45 (21.43%) Citrix
3 26 (12.38%) VMware
4 19 (9.05%) Cisco
5 14 (6.67%) LANDesk
6 10 (4.76%) HP
7 9 (4.29%) Apple
8 8 (3.81%) Lotus
9 7 (3.33%) Google
10 5 (2.38%) Adobe
10 5 (2.38%) Dell
10 5 (2.38%) Oracle
11 4 (1.90%) BMC
11 4 (1.90%) PeopleSoft
11 4 (1.90%) ServiceNow
11 4 (1.90%) Symantec
11 4 (1.90%) ThinPrint
12 3 (1.43%) Remedy
12 3 (1.43%) SAP
13 2 (0.95%) CA
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