The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK
Rank 519 533 515
Rank change year-on-year
+14 -18
Contract jobs requiring a 2nd Line Support Analyst 83 94 112
As % of all contract IT jobs located in the UK 0.19% 0.18% 0.21%
As % of the Job Titles category 0.20% 0.19% 0.23%
Number of daily rates quoted 48 59 53
Median daily rate £150 £198 £170
Median daily rate % change year-on-year
-24.05% +16.17%
90% offered a daily rate of more than £125 £119 £131
10% offered a daily rate of more than £240 £301 £275
UK excluding London median daily rate £145 £205 £200
% change year-on-year
-29.26% +2.50%
Number of hourly rates quoted 12 11 32
Median hourly rate £18.75 £13.50 £16.00
Median hourly rate % change year-on-year
+38.88% -15.62%
90% offered a hourly rate of more than £17.32 £12.50 £12.50
10% offered a hourly rate of more than £23.90 £18.75 £21.00
UK excluding London median hourly rate £17.41 £16.63 £16.00
% change year-on-year
+4.72% +3.90%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42412 49394 49726
As % of all contract IT jobs located in the UK 94.74% 94.99% 94.79%
Number of daily rates quoted 27691 31806 30608
Median daily rate £425 £414 £400
Median daily rate % change year-on-year
+2.65% +3.50%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1526 1648 1931
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.25 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £49.82 £40.00
UK excluding London median hourly rate £17.50 £18.00 £17.00
% change year-on-year
-2.77% +5.88%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 February 2017.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 February 2017.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 73 £163 -21.68% 37
London +21 41 £175 -10.25% 9
South East +15 13 £176 +17.50% 11
East of England -3 8 £154 -41.42% 3
Scotland +20 7 £130 +19.26%
Hampshire +2 7 £235 +56.66% 2
City of London +15 6 £205 -21.30% 2
Glasgow +6 6 £130 +19.26%
Yorkshire +24 4 £125 -3.84% 3
Cambridgeshire +11 4 £170 -
Hertfordshire - 4 £138 - 1
West Yorkshire +17 3 £125 -3.84% 2
Leeds +6 3 £125 -3.84% 2
Surrey +5 3 £188 +36.36% 3
South West +4 3 - - 2
Buckinghamshire +2 3 £165 -52.85% 3
Milton Keynes -2 3 £165 -52.85% 2
Havant - 3 £325 - 1
Stevenage - 3 - -
East Midlands +7 2 £140 -44.00% 2
Wiltshire +6 2 - - 1
Leicestershire - 2 £140 -
Kegworth - 2 £140 -
Ilford - 2 - -
North West +19 1 - - 3
Manchester +9 1 - -
West Midlands +3 1 £120 -14.28% 4
Staines 0 1 £150 +20.00%
Coventry -4 1 £120 -14.28%
Fareham -8 1 - - 1

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 February 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 162 (76.78%) Windows
2 120 (56.87%) Active Directory
3 87 (41.23%) Windows 7
4 84 (39.81%) Microsoft
5 77 (36.49%) MS Office
6 63 (29.86%) MS Excel
7 58 (27.49%) ITIL
8 37 (17.54%) MS Exchange
9 36 (17.06%) Windows 10
9 36 (17.06%) TCP/IP
10 35 (16.59%) Citrix
10 35 (16.59%) VMware
11 34 (16.11%) SLA
12 31 (14.69%) Blackberry
13 30 (14.22%) Cisco
14 28 (13.27%) SCCM
15 23 (10.90%) VMware Infrastructure
16 20 (9.48%) Mac OS X
16 20 (9.48%) ITIL Certification
17 19 (9.00%) Blackberry Enterprise Server
17 19 (9.00%) Service Management
17 19 (9.00%) Problem Management
18 18 (8.53%) Windows Server
19 17 (8.06%) Virtual Desktop
19 17 (8.06%) vSphere
19 17 (8.06%) Wireless
20 16 (7.58%) LAN
20 16 (7.58%) Exchange Server 2010
21 15 (7.11%) Law
22 14 (6.64%) Security Cleared

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (17.54%) MS Exchange
2 19 (9.00%) Blackberry Enterprise Server
3 16 (7.58%) Exchange Server 2010
4 10 (4.74%) Exchange Server 2007
5 8 (3.79%) SharePoint
6 6 (2.84%) Exchange Server 2013
6 6 (2.84%) IIS
7 5 (2.37%) IBM Notes
8 4 (1.90%) Skype for Business
9 3 (1.42%) SharePoint 2010
10 1 (0.47%) CMS
10 1 (0.47%) Exchange Server 2003
10 1 (0.47%) WebSphere
Applications
1 77 (36.49%) MS Office
2 63 (29.86%) MS Excel
3 6 (2.84%) MS PowerPoint
4 2 (0.95%) MS Visio
5 1 (0.47%) Acrobat
Business Applications
1 6 (2.84%) RMDS
2 1 (0.47%) Hyperion Planning
2 1 (0.47%) Lorenzo
2 1 (0.47%) Oracle 11i
2 1 (0.47%) Oracle Cash Management
2 1 (0.47%) Oracle EBS
2 1 (0.47%) Oracle EBS R12
2 1 (0.47%) Oracle Financials
2 1 (0.47%) Oracle General Ledger
2 1 (0.47%) Oracle iProcurement
2 1 (0.47%) Oracle Payables
2 1 (0.47%) Oracle Receivables
2 1 (0.47%) thinkFolio
2 1 (0.47%) Visualfiles
Cloud Services
1 14 (6.64%) Office 365
2 1 (0.47%) Cloud Computing
2 1 (0.47%) GitHub
2 1 (0.47%) Microsoft Azure
Communications & Networking
1 36 (17.06%) TCP/IP
2 17 (8.06%) Wireless
3 16 (7.58%) LAN
4 13 (6.16%) DNS
5 12 (5.69%) WAN
6 11 (5.21%) DHCP
7 9 (4.27%) Internet
7 9 (4.27%) VPN
8 5 (2.37%) Firewall
8 5 (2.37%) IP Telephony
9 4 (1.90%) Skype
9 4 (1.90%) VoIP
10 3 (1.42%) Network Security
11 2 (0.95%) Ethernet
11 2 (0.95%) LDAP
11 2 (0.95%) WebEx
11 2 (0.95%) Wi-Fi
12 1 (0.47%) Remote Desktop
12 1 (0.47%) Unified Communications
12 1 (0.47%) VSAN
Database & Business Intelligence
1 10 (4.74%) SQL Server
2 2 (0.95%) BusinessObjects
3 1 (0.47%) BusinessObjects Business Intelligence
3 1 (0.47%) Crystal Reports
3 1 (0.47%) EDRMS
3 1 (0.47%) Electronic Patient Records
3 1 (0.47%) Essbase
3 1 (0.47%) SQL Server 2005
Development Applications
1 3 (1.42%) JIRA
2 1 (0.47%) Jenkins
2 1 (0.47%) Sonatype Nexus
General
1 15 (7.11%) Law
2 13 (6.16%) Finance
3 12 (5.69%) Legal
4 11 (5.21%) Retail
5 8 (3.79%) Banking
6 7 (3.32%) Telecoms
7 6 (2.84%) Front Office
8 3 (1.42%) Manufacturing
9 2 (0.95%) Investment Banking
9 2 (0.95%) Local Government
10 1 (0.47%) Aerospace
10 1 (0.47%) Dutch Language
10 1 (0.47%) Financial Institution
10 1 (0.47%) French Language
10 1 (0.47%) Private Banking
10 1 (0.47%) Retail Banking
10 1 (0.47%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (2.84%) FIX Protocol
1 6 (2.84%) Rendezvous
2 2 (0.95%) .NET
2 2 (0.95%) ASP.NET
3 1 (0.47%) MSMQ
3 1 (0.47%) Software Packaging
3 1 (0.47%) X-Windows
Miscellaneous
1 31 (14.69%) Blackberry
2 14 (6.64%) Analytical Skills
3 11 (5.21%) Driving Licence
4 10 (4.74%) iPad
4 10 (4.74%) iPhone
5 9 (4.27%) Smartphone
5 9 (4.27%) Video Conferencing
6 6 (2.84%) Foreign Exchange (FX)
7 5 (2.37%) Clustering
7 5 (2.37%) Computer Science
8 4 (1.90%) Management Information System
9 3 (1.42%) Life Science
9 3 (1.42%) NHS
10 2 (0.95%) User Experience
10 2 (0.95%) Virtual Team
11 1 (0.47%) BYOD
11 1 (0.47%) CMDB
11 1 (0.47%) Enterprise Software
11 1 (0.47%) Fat Client
11 1 (0.47%) Online Banking
Operating Systems
1 162 (76.78%) Windows
2 87 (41.23%) Windows 7
3 36 (17.06%) Windows 10
4 20 (9.48%) Mac OS X
5 18 (8.53%) Windows Server
6 14 (6.64%) Windows Server 2008
6 14 (6.64%) Windows XP
7 12 (5.69%) Windows 8
8 9 (4.27%) Unix
8 9 (4.27%) Windows Server 2003
8 9 (4.27%) Windows Server 2012
9 8 (3.79%) Apple iOS
10 5 (2.37%) Linux
11 4 (1.90%) Android
11 4 (1.90%) Windows Vista
12 3 (1.42%) Windows 2000
13 2 (0.95%) Mac OS
14 1 (0.47%) AIX
14 1 (0.47%) Windows NT
14 1 (0.47%) Windows Phone
Processes & Methodologies
1 58 (27.49%) ITIL
2 19 (9.00%) Problem Management
2 19 (9.00%) Service Management
3 13 (6.16%) Incident Management
4 12 (5.69%) Root Cause Analysis
5 11 (5.21%) Information Security
6 9 (4.27%) Service Delivery
7 8 (3.79%) Change Management
7 8 (3.79%) ITIL V3
8 6 (2.84%) Algorithmic Trading
8 6 (2.84%) Asset Management
8 6 (2.84%) Electronic Trading
8 6 (2.84%) Market Making
9 5 (2.37%) Network Load Balancing
9 5 (2.37%) Release Management
9 5 (2.37%) Software Deployment
10 4 (1.90%) Time Management
11 3 (1.42%) Data Analysis
11 3 (1.42%) Stakeholder Management
12 2 (0.95%) Migration
Programming Languages
1 12 (5.69%) SQL
2 6 (2.84%) Python
3 5 (2.37%) PowerShell
4 3 (1.42%) C#
5 2 (0.95%) JavaScript
5 2 (0.95%) VBScript
6 1 (0.47%) PL/SQL
Qualifications
1 20 (9.48%) ITIL Certification
2 14 (6.64%) Security Cleared
3 13 (6.16%) Degree
4 12 (5.69%) MCP
5 11 (5.21%) Microsoft Certification
5 11 (5.21%) SC Cleared
6 6 (2.84%) MCSE
7 4 (1.90%) CCNA
7 4 (1.90%) Cisco Certification
8 2 (0.95%) A+ Certification
8 2 (0.95%) DBS Check
8 2 (0.95%) MCSA
9 1 (0.47%) BPSS Clearance
9 1 (0.47%) ECDL
9 1 (0.47%) MCITP
9 1 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 34 (16.11%) SLA
2 2 (0.95%) Disclosure Scotland
2 2 (0.95%) QA
3 1 (0.47%) PMO
System Software
1 120 (56.87%) Active Directory
2 23 (10.90%) VMware Infrastructure
3 17 (8.06%) Virtual Desktop
3 17 (8.06%) vSphere
4 10 (4.74%) XenApp
5 8 (3.79%) Terminal Services
6 7 (3.32%) Microsoft App-V
7 6 (2.84%) Firmware
8 2 (0.95%) VMware ESXi
8 2 (0.95%) XenServer
9 1 (0.47%) Hyper-V
9 1 (0.47%) Terminal Server
9 1 (0.47%) Virtual Machines
9 1 (0.47%) Virtual Servers
9 1 (0.47%) VMware Server
9 1 (0.47%) XenDesktop
Systems Management
1 28 (13.27%) SCCM
2 6 (2.84%) EdgeSight
2 6 (2.84%) Tivoli Storage Manager
3 5 (2.37%) AirWatch
4 4 (1.90%) SafeCom
5 2 (0.95%) Backup Exec
5 2 (0.95%) DameWare
5 2 (0.95%) Nagios
5 2 (0.95%) NetBackup
6 1 (0.47%) BMC Marimba
6 1 (0.47%) Grafana
6 1 (0.47%) ITRS Geneos
6 1 (0.47%) Microsoft Data Protection Manager
6 1 (0.47%) Norton AntiVirus
6 1 (0.47%) OpenView
6 1 (0.47%) SCOrch
6 1 (0.47%) ServiceCenter
6 1 (0.47%) Symantec Endpoint Protection
6 1 (0.47%) WSUS
Vendors
1 84 (39.81%) Microsoft
2 35 (16.59%) Citrix
2 35 (16.59%) VMware
3 30 (14.22%) Cisco
4 13 (6.16%) LANDesk
5 12 (5.69%) HP
6 10 (4.74%) Apple
7 9 (4.27%) Oracle
8 8 (3.79%) Dell
8 8 (3.79%) Reuters
9 6 (2.84%) Currenex
9 6 (2.84%) FXall
9 6 (2.84%) TIBCO
10 5 (2.37%) Lotus
10 5 (2.37%) Sophos
11 4 (1.90%) Altiris
11 4 (1.90%) Remedy
11 4 (1.90%) Wyse
12 3 (1.42%) Adobe
12 3 (1.42%) IBM
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago