The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 504 482 485
Rank change year-on-year
-22 +3
Contract jobs requiring a 2nd Line Support Analyst 96 113 69
As % of all contract IT jobs located in the UK 0.17% 0.21% 0.14%
As % of the Job Titles category 0.19% 0.22% 0.15%
Number of daily rates quoted 45 43 28
Average daily rate
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of your Daily Rate
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£165 £135 £190
Average daily rate % change year-on-year
+22.22% -28.94%
90% offered a daily rate of more than £104 £102 £125
10% offered a daily rate of more than £265 £199 £250
UK excluding London average daily rate £150 £126 £185
% change year-on-year
+18.81% -31.75%
Number of hourly rates quoted 31 39 29
Average hourly rate £15.00 £17.00 £15.00
Average hourly rate % change year-on-year
-11.76% +13.33%
90% offered a hourly rate of more than £11.50 £13.70 £12.90
10% offered a hourly rate of more than £23.50 £22.20 £20.00
UK excluding London average hourly rate £14.50 £16.00 £14.75
% change year-on-year
-9.37% +8.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51527 50292 44718
As % of all contract IT jobs located in the UK 92.33% 92.33% 92.43%
Number of daily rates quoted 31396 30820 25579
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.15% -3.06%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £560 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2022 2008 2205
Average hourly rate £17.30 £17.50 £18.00
Average hourly rate % change year-on-year
-1.14% -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.83 £17.50 £17.50
% change year-on-year
-3.85% -

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 1 May 2015.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 1 May 2015.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 82 £165 +20.43% 20
London -28 25 £178 +24.56% 10
South West +15 15 £124 -24.42%
South East -13 12 £233 +60.34% 3
Scotland +7 11 £230 +87.75% 1
East of England +9 8 £275 +111.53% 2
North West -27 8 £158 +36.95% 2
Aberdeen - 8 £230 - 1
Manchester -20 6 £195 +69.56% 1
Newcastle upon Tyne +9 5 - -
Tyne and Wear +8 5 - -
North East 0 5 - -
Hertfordshire - 5 £275 -
Cornwall - 5 £100 -
City of London -10 4 £205 +43.85% 2
West Midlands -15 4 £275 +131.57% 2
Bristol - 4 £265 -
Wiltshire +7 3 £200 -
Yorkshire -14 3 £100 -33.33% 1
Oxfordshire -22 3 £200 - 1
Falmouth - 3 £100 -
Somerset +4 2 £138 -29.48%
Hampshire +3 2 - -
Edinburgh +3 2 - -
Surrey +1 2 - - 1
East Midlands -6 2 £120 -
South Yorkshire -14 2 £100 -23.07%
Suffolk - 2 - - 1
Kent - 2 - -
Warwickshire - 2 £275 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 133 (77.78%) Windows
2 94 (54.97%) Active Directory
3 78 (45.61%) Microsoft
4 64 (37.43%) Windows 7
5 52 (30.41%) MS Office
6 49 (28.65%) ITIL
7 39 (22.81%) MS Exchange
8 34 (19.88%) Windows XP
9 30 (17.54%) MS Excel
10 27 (15.79%) DNS
11 26 (15.20%) Windows Server 2003
11 26 (15.20%) Blackberry
12 25 (14.62%) Citrix
13 24 (14.04%) VMware
14 21 (12.28%) LAN
14 21 (12.28%) SQL Server
14 21 (12.28%) Windows Server 2008
15 20 (11.70%) TCP/IP
16 19 (11.11%) HP
16 19 (11.11%) SQL
16 19 (11.11%) Linux
17 18 (10.53%) DHCP
18 17 (9.94%) Microsoft Certification
19 16 (9.36%) WAN
19 16 (9.36%) Cisco
19 16 (9.36%) Finance
20 15 (8.77%) Windows 8
21 14 (8.19%) Analytical Skills
21 14 (8.19%) Migration
21 14 (8.19%) Firewall

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (22.81%) MS Exchange
2 10 (5.85%) Lync
2 10 (5.85%) Exchange Server 2010
3 9 (5.26%) Blackberry Enterprise Server
4 5 (2.92%) Exchange Server 2007
4 5 (2.92%) Exchange Server 2003
5 4 (2.34%) IIS
5 4 (2.34%) IBM Notes
6 3 (1.75%) Office Communications Server
7 2 (1.17%) SharePoint
7 2 (1.17%) MS Project Server
7 2 (1.17%) SharePoint Server
8 1 (0.58%) WorkSite
8 1 (0.58%) Lotus Domino
8 1 (0.58%) Apache
Applications
1 52 (30.41%) MS Office
2 30 (17.54%) MS Excel
3 4 (2.34%) Adobe Creative Suite
4 2 (1.17%) AutoCAD
4 2 (1.17%) MS Project
4 2 (1.17%) Final Cut Pro
4 2 (1.17%) MS PowerPoint
5 1 (0.58%) Acrobat
Cloud Services
1 7 (4.09%) Office 365
Communications & Networking
1 27 (15.79%) DNS
2 21 (12.28%) LAN
3 20 (11.70%) TCP/IP
4 18 (10.53%) DHCP
5 16 (9.36%) WAN
6 14 (8.19%) Firewall
7 6 (3.51%) VPN
8 5 (2.92%) VoIP
8 5 (2.92%) LDAP
8 5 (2.92%) Wireless
9 4 (2.34%) Wi-Fi
9 4 (2.34%) SAN
10 2 (1.17%) Cisco ASA
11 1 (0.58%) IP Telephony
11 1 (0.58%) 4G
11 1 (0.58%) Internet
11 1 (0.58%) 3G
Database & Business Intelligence
1 21 (12.28%) SQL Server
2 4 (2.34%) SQL Server 2008
3 2 (1.17%) Oracle Database
4 1 (0.58%) Relational Database
4 1 (0.58%) Oracle Discoverer
4 1 (0.58%) RDBMS
4 1 (0.58%) Oracle Reports
4 1 (0.58%) MySQL
General
1 16 (9.36%) Finance
2 8 (4.68%) Legal
3 7 (4.09%) Retail
3 7 (4.09%) Telecoms
4 4 (2.34%) Banking
5 3 (1.75%) Pharmaceutical
5 3 (1.75%) Law
6 2 (1.17%) Multimedia
7 1 (0.58%) Retail Banking
7 1 (0.58%) Corporate Banking
7 1 (0.58%) Front Office
7 1 (0.58%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.75%) .NET
2 2 (1.17%) HTML
3 1 (0.58%) Application Packaging
3 1 (0.58%) Software Packaging
3 1 (0.58%) Corona SDK
Miscellaneous
1 26 (15.20%) Blackberry
2 14 (8.19%) Analytical Skills
3 5 (2.92%) PDA
3 5 (2.92%) iPad
3 5 (2.92%) NHS
4 4 (2.34%) Computer Science
4 4 (2.34%) iPhone
5 3 (1.75%) Mathematics
6 2 (1.17%) Mobile Computing
6 2 (1.17%) Smartphone
6 2 (1.17%) Statistics
6 2 (1.17%) Video Conferencing
7 1 (0.58%) Derivative
7 1 (0.58%) Equity Derivative
7 1 (0.58%) EPoS
7 1 (0.58%) Mainframe
7 1 (0.58%) Equities
7 1 (0.58%) Handset
Operating Systems
1 133 (77.78%) Windows
2 64 (37.43%) Windows 7
3 34 (19.88%) Windows XP
4 26 (15.20%) Windows Server 2003
5 21 (12.28%) Windows Server 2008
6 19 (11.11%) Linux
7 15 (8.77%) Windows 8
8 13 (7.60%) Android
9 10 (5.85%) Windows Server 2012
10 6 (3.51%) Apple iOS
10 6 (3.51%) Red Hat Enterprise Linux
11 5 (2.92%) Mac OS X
11 5 (2.92%) HPUX
12 4 (2.34%) UNIX
12 4 (2.34%) Windows 2000
12 4 (2.34%) Windows Vista
13 2 (1.17%) Ubuntu
13 2 (1.17%) Windows 2000 Server
14 1 (0.58%) CentOS
Processes & Methodologies
1 49 (28.65%) ITIL
2 14 (8.19%) Migration
3 9 (5.26%) Incident Management
4 7 (4.09%) Business Intelligence
4 7 (4.09%) Service Management
5 5 (2.92%) Knowledge Management
6 4 (2.34%) Change Control
7 3 (1.75%) Time Management
7 3 (1.75%) Service Delivery
8 2 (1.17%) CRM
8 2 (1.17%) Software Deployment
8 2 (1.17%) Continuous Improvement
8 2 (1.17%) Software Engineering
8 2 (1.17%) Capacity Planning
9 1 (0.58%) Business Process Improvement
9 1 (0.58%) Performance Management
9 1 (0.58%) Electronic Trading
9 1 (0.58%) Investment Management
9 1 (0.58%) Algorithmic Trading
9 1 (0.58%) Release Management
Programming Languages
1 19 (11.11%) SQL
2 5 (2.92%) PowerShell
2 5 (2.92%) C++
3 4 (2.34%) Perl
3 4 (2.34%) VBA
4 3 (1.75%) T-SQL
5 2 (1.17%) C
6 1 (0.58%) Python
6 1 (0.58%) JavaScript
6 1 (0.58%) VBScript
Qualifications
1 17 (9.94%) Microsoft Certification
2 10 (5.85%) MCSE
3 8 (4.68%) Security Cleared
4 7 (4.09%) SC Cleared
5 5 (2.92%) Degree
6 4 (2.34%) MCSA
7 3 (1.75%) MCITP
8 2 (1.17%) Cisco Certification
9 1 (0.58%) MCDST
9 1 (0.58%) ITIL Foundation Certificate
9 1 (0.58%) Oracle Certification
9 1 (0.58%) A+ Certification
9 1 (0.58%) ITIL Certification
9 1 (0.58%) CCNA
9 1 (0.58%) MCP
Quality Assurance & Compliance
1 10 (5.85%) SLA
System Software
1 94 (54.97%) Active Directory
2 9 (5.26%) XenApp
2 9 (5.26%) VMware Infrastructure
3 4 (2.34%) Hyper-V
4 3 (1.75%) Forefront TMG
4 3 (1.75%) ISA Server
5 2 (1.17%) Terminal Services
5 2 (1.17%) XenServer
6 1 (0.58%) Citrix Presentation Server
6 1 (0.58%) BitLocker
6 1 (0.58%) Microsoft App-V
Systems Management
1 13 (7.60%) SCCM
2 5 (2.92%) WSUS
3 3 (1.75%) SCOM
3 3 (1.75%) Norton AntiVirus
4 2 (1.17%) Backup Exec
4 2 (1.17%) DameWare
4 2 (1.17%) HP Data Protector
5 1 (0.58%) Symantec Endpoint Protection
5 1 (0.58%) ZENworks
5 1 (0.58%) MAILsweeper
Vendors
1 78 (45.61%) Microsoft
2 25 (14.62%) Citrix
3 24 (14.04%) VMware
4 19 (11.11%) HP
5 16 (9.36%) Cisco
6 10 (5.85%) Apple
7 8 (4.68%) Red Hat
7 8 (4.68%) Adobe
8 6 (3.51%) Remedy
8 6 (3.51%) Symantec
9 4 (2.34%) Mitel
9 4 (2.34%) Lotus
10 3 (1.75%) LANDesk
10 3 (1.75%) Altiris
10 3 (1.75%) Dell
10 3 (1.75%) Wyse
11 2 (1.17%) Oracle
11 2 (1.17%) Splunk
12 1 (0.58%) Interwoven
12 1 (0.58%) IBM
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