The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 521 478 446
Rank change year-on-year
-43 -32
Contract jobs requiring a 2nd Line Support Analyst 102 115 131
As % of all contract IT jobs located in the UK 0.20% 0.22% 0.26%
As % of the Job Titles category 0.21% 0.24% 0.28%
Number of daily rates quoted 65 58 56
Average daily rate £175 £168 £158
Average daily rate % change year-on-year
+4.47% +6.34%
90% offered a daily rate of more than £109 £129 £125
10% offered a daily rate of more than £294 £275 £201
UK excluding London average daily rate £150 £200 £140
% change year-on-year
-25.00% +42.85%
Number of hourly rates quoted 16 34 35
Average hourly rate £14.00 £16.00 £16.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £10.00 £12.50 £12.09
10% offered a hourly rate of more than £21.75 £21.70 £21.20
UK excluding London average hourly rate £14.75 £15.25 £16.00
% change year-on-year
-3.27% -4.68%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47935 48321 46997
As % of all contract IT jobs located in the UK 94.58% 94.47% 94.26%
Number of daily rates quoted 30815 30072 27703
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £240 £225
10% offered a daily rate of more than £575 £563 £565
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 1687 1903 2072
Average hourly rate £17.50 £17.22 £17.50
Average hourly rate % change year-on-year
+1.62% -1.60%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 13 February 2016.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 13 February 2016.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 93 £189 +11.02% 32
London +3 49 £191 +15.90% 7
South East +6 17 £175 +16.66% 8
East of England +5 10 £263 +54.41% 2
Essex +4 10 £263 +54.41%
Hampshire +17 6 £175 +25.00%
East Midlands 0 6 £125 -73.40% 1
City of London +42 4 £261 +73.66% 2
Glasgow +12 4 £109 -5.21%
Scotland 0 4 £109 -9.16% 1
Surrey -1 4 £150 -33.33% 1
West Midlands -28 4 £140 -49.09%
Chelmsford - 4 £263 -
Berkshire +9 3 £210 +33.33% 1
North West -12 3 £140 -37.77% 6
Basingstoke - 3 £225 -
West Sussex +7 2 - - 1
South West -4 2 £205 +2.50% 6
Coventry -6 2 £140 -22.22%
Crawley -6 2 - -
Leeds -11 2 £130 -22.96%
West Yorkshire -12 2 £130 -22.96%
Yorkshire -16 2 £130 -38.82% 2
Manchester -17 2 £140 -37.77% 2
Nottinghamshire - 2 £223 -
Nottingham - 2 £223 -
Fareham - 2 £125 -
Maidenhead - 2 £175 -
Buckinghamshire +11 1 £350 +133.33% 2
Gloucester +6 1 - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 165 (69.62%) Windows
2 133 (56.12%) Active Directory
3 104 (43.88%) Microsoft
4 94 (39.66%) Windows 7
5 77 (32.49%) MS Office
6 71 (29.96%) ITIL
7 64 (27.00%) MS Excel
8 51 (21.52%) Citrix
9 33 (13.92%) Windows Server
10 32 (13.50%) Windows 8
10 32 (13.50%) Finance
11 29 (12.24%) MS Exchange
12 28 (11.81%) Cisco
13 26 (10.97%) Blackberry
13 26 (10.97%) VMware
14 25 (10.55%) SCCM
15 24 (10.13%) Windows Server 2008
15 24 (10.13%) Windows XP
16 22 (9.28%) Legal
16 22 (9.28%) Office 365
17 21 (8.86%) Microsoft Certification
18 20 (8.44%) SQL
18 20 (8.44%) Law
19 19 (8.02%) VMware Infrastructure
19 19 (8.02%) TCP/IP
20 17 (7.17%) DNS
20 17 (7.17%) WAN
21 15 (6.33%) Apple
21 15 (6.33%) SLA
21 15 (6.33%) Retail

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (12.24%) MS Exchange
2 13 (5.49%) Blackberry Enterprise Server
2 13 (5.49%) Skype for Business
3 10 (4.22%) SharePoint
4 7 (2.95%) Exchange Server 2010
5 6 (2.53%) IBM Notes
6 4 (1.69%) Exchange Server 2007
6 4 (1.69%) Exchange Server 2013
7 3 (1.27%) Exchange Server 2003
7 3 (1.27%) IBM Domino
8 2 (0.84%) SharePoint 2010
9 1 (0.42%) Apache
9 1 (0.42%) Tomcat
9 1 (0.42%) WebSphere
Applications
1 77 (32.49%) MS Office
2 64 (27.00%) MS Excel
3 6 (2.53%) MS PowerPoint
4 3 (1.27%) MS Visio
5 2 (0.84%) Adobe Creative Suite
6 1 (0.42%) Acrobat
6 1 (0.42%) Adobe After Effects
6 1 (0.42%) Adobe Premiere
6 1 (0.42%) Photoshop
6 1 (0.42%) PTC Creo
6 1 (0.42%) SOLIDWORKS
Business Applications
1 1 (0.42%) Dynamics CRM
1 1 (0.42%) Dynamics NAV
1 1 (0.42%) Hyperion Planning
1 1 (0.42%) Oracle 11i
1 1 (0.42%) Oracle Cash Management
1 1 (0.42%) Oracle EBS
1 1 (0.42%) Oracle EBS R12
1 1 (0.42%) Oracle Financials
1 1 (0.42%) Oracle General Ledger
1 1 (0.42%) Oracle iProcurement
1 1 (0.42%) Oracle Payables
1 1 (0.42%) Oracle Receivables
1 1 (0.42%) SAP CRM
Cloud Services
1 22 (9.28%) Office 365
2 1 (0.42%) Cloud Computing
2 1 (0.42%) Google Apps
2 1 (0.42%) Microsoft Azure
Communications & Networking
1 19 (8.02%) TCP/IP
2 17 (7.17%) DNS
2 17 (7.17%) WAN
3 14 (5.91%) VPN
4 13 (5.49%) LAN
4 13 (5.49%) VoIP
5 12 (5.06%) DHCP
6 11 (4.64%) Internet
7 10 (4.22%) IP Telephony
8 9 (3.80%) Firewall
9 7 (2.95%) Wireless
10 6 (2.53%) Ethernet
11 4 (1.69%) Cisco IPT
12 2 (0.84%) ADSL
12 2 (0.84%) Extranet
12 2 (0.84%) Intranet
12 2 (0.84%) SAN
12 2 (0.84%) Skype
12 2 (0.84%) Wi-Fi
13 1 (0.42%) WebEx
Database & Business Intelligence
1 12 (5.06%) SQL Server
2 5 (2.11%) Data Warehouse
3 4 (1.69%) SQL Server Reporting Services
4 3 (1.27%) Oracle Database
5 2 (0.84%) Crystal Reports
5 2 (0.84%) Oracle Database 11g
5 2 (0.84%) Oracle Reports
6 1 (0.42%) Oracle Database 10g
6 1 (0.42%) Oracle Database 12c
6 1 (0.42%) Oracle ODI
6 1 (0.42%) Oracle9i Database
6 1 (0.42%) RDBMS
6 1 (0.42%) Relational Database
6 1 (0.42%) SQL Server 2005
6 1 (0.42%) SQL Server 2008
6 1 (0.42%) SQL Server 2012
6 1 (0.42%) SQL Server 2014
6 1 (0.42%) SQL Server Integration Services
Development Applications
1 1 (0.42%) ERwin
General
1 32 (13.50%) Finance
2 22 (9.28%) Legal
3 20 (8.44%) Law
4 15 (6.33%) Retail
5 14 (5.91%) Banking
6 8 (3.38%) Investment Banking
7 4 (1.69%) Manufacturing
7 4 (1.69%) Telecoms
8 3 (1.27%) Advertising
8 3 (1.27%) Front Office
9 2 (0.84%) Billing
9 2 (0.84%) Financial Institution
9 2 (0.84%) German Language
10 1 (0.42%) Back Office
10 1 (0.42%) French Language
10 1 (0.42%) Multimedia
10 1 (0.42%) Private Banking
10 1 (0.42%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (1.27%) .NET
1 3 (1.27%) COM
2 1 (0.42%) HTML
2 1 (0.42%) Middleware
2 1 (0.42%) Oracle Fusion
2 1 (0.42%) Oracle GoldenGate
2 1 (0.42%) SailPoint
2 1 (0.42%) SAP Basis
Miscellaneous
1 26 (10.97%) Blackberry
2 8 (3.38%) Video Conferencing
3 7 (2.95%) PDA
4 6 (2.53%) Analytical Skills
4 6 (2.53%) Driving Licence
4 6 (2.53%) iPhone
5 5 (2.11%) iPad
5 5 (2.11%) Management Information System
5 5 (2.11%) Smartphone
6 3 (1.27%) Client/Server
7 2 (0.84%) Computer Science
7 2 (0.84%) Data Centre
7 2 (0.84%) Fat Client
7 2 (0.84%) Handset
7 2 (0.84%) Mobile App
7 2 (0.84%) Thin Client
8 1 (0.42%) BYOD
8 1 (0.42%) Mobile Banking
8 1 (0.42%) Mobile Payment
8 1 (0.42%) Reinsurance
Operating Systems
1 165 (69.62%) Windows
2 94 (39.66%) Windows 7
3 33 (13.92%) Windows Server
4 32 (13.50%) Windows 8
5 24 (10.13%) Windows Server 2008
5 24 (10.13%) Windows XP
6 13 (5.49%) Linux
6 13 (5.49%) Windows Server 2003
6 13 (5.49%) Windows Server 2012
7 12 (5.06%) Apple iOS
8 11 (4.64%) Android
9 6 (2.53%) Windows 10
10 4 (1.69%) Mac OS
10 4 (1.69%) Mac OS X
10 4 (1.69%) Windows Vista
11 3 (1.27%) Unix
12 2 (0.84%) NetWare
12 2 (0.84%) SUSE
12 2 (0.84%) Windows 2000
12 2 (0.84%) Windows Phone
Processes & Methodologies
1 71 (29.96%) ITIL
2 13 (5.49%) Service Management
3 5 (2.11%) Asset Management
3 5 (2.11%) ITSM
3 5 (2.11%) Service Delivery
3 5 (2.11%) Software Deployment
4 4 (1.69%) Continuous Improvement
4 4 (1.69%) CRM
4 4 (1.69%) Disaster Recovery
4 4 (1.69%) Document Management
5 3 (1.27%) Agile Software Development
5 3 (1.27%) E-Commerce
5 3 (1.27%) Incident Management
5 3 (1.27%) Problem Management
5 3 (1.27%) Workflow
6 2 (0.84%) Application Packaging
6 2 (0.84%) Coaching
6 2 (0.84%) Facilities Management
6 2 (0.84%) Mentoring
6 2 (0.84%) Mobile Device Management
Programming Languages
1 20 (8.44%) SQL
2 4 (1.69%) PowerShell
3 3 (1.27%) C
4 2 (0.84%) C#
4 2 (0.84%) Perl
4 2 (0.84%) T-SQL
4 2 (0.84%) VB
4 2 (0.84%) VB.NET
4 2 (0.84%) VBA
4 2 (0.84%) VBScript
5 1 (0.42%) Bash Shell
5 1 (0.42%) C++
5 1 (0.42%) Java
Qualifications
1 21 (8.86%) Microsoft Certification
2 13 (5.49%) MCP
3 11 (4.64%) MCSE
4 6 (2.53%) Security Cleared
5 4 (1.69%) Degree
6 3 (1.27%) A+ Certification
6 3 (1.27%) SC Cleared
7 2 (0.84%) DV Cleared
7 2 (0.84%) MCITP
7 2 (0.84%) MCSA
7 2 (0.84%) MOS
8 1 (0.42%) CCNA
8 1 (0.42%) Cisco Certification
8 1 (0.42%) GNVQ
8 1 (0.42%) HNC
8 1 (0.42%) HND
8 1 (0.42%) ITIL Certification
8 1 (0.42%) MCDST
8 1 (0.42%) NVQ Level 3
8 1 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (6.33%) SLA
2 2 (0.84%) Disclosure Scotland
3 1 (0.42%) Data Quality
System Software
1 133 (56.12%) Active Directory
2 19 (8.02%) VMware Infrastructure
3 5 (2.11%) XenApp
4 4 (1.69%) Microsoft App-V
5 3 (1.27%) VMware ESX
5 3 (1.27%) XenDesktop
6 2 (0.84%) Terminal Services
6 2 (0.84%) VMware Workstation
7 1 (0.42%) Hyper-V
7 1 (0.42%) ProxySG
7 1 (0.42%) Tivoli Workload Scheduler
7 1 (0.42%) vSphere
7 1 (0.42%) Xen
Systems Management
1 25 (10.55%) SCCM
2 8 (3.38%) Backup Exec
3 2 (0.84%) Control-M
3 2 (0.84%) Norton AntiVirus
3 2 (0.84%) ServiceCenter
4 1 (0.42%) AirWatch
4 1 (0.42%) DameWare
4 1 (0.42%) SCOM
4 1 (0.42%) Tivoli
Vendors
1 104 (43.88%) Microsoft
2 51 (21.52%) Citrix
3 28 (11.81%) Cisco
4 26 (10.97%) VMware
5 15 (6.33%) Apple
6 13 (5.49%) Oracle
7 8 (3.38%) Lotus
8 7 (2.95%) HP
8 7 (2.95%) iManage
9 6 (2.53%) Remedy
9 6 (2.53%) ServiceNow
9 6 (2.53%) Symantec
10 5 (2.11%) Google
11 4 (1.69%) Adobe
11 4 (1.69%) Avaya
11 4 (1.69%) CA
11 4 (1.69%) Dell
12 3 (1.27%) Red Hat
12 3 (1.27%) Reuters
12 3 (1.27%) SAP
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