The statistics below represent IT contracts advertised across the UK that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Second Line Support Analyst
UK
Rank 500 506 478
Rank change year-on-year
+6 -28
Contract jobs requiring a 2nd Line Support Analyst 100 112 123
As % of all contract IT jobs located in the UK 0.22% 0.22% 0.25%
As % of the Job Titles category 0.24% 0.23% 0.26%
Number of daily rates quoted 64 67 70
Median daily rate £169 £160 £170
Median daily rate % change year-on-year
+5.46% -5.88%
90% offered a daily rate of more than £130 £109 £115
10% offered a daily rate of more than £247 £293 £252
UK excluding London median daily rate £150 £160 £173
% change year-on-year
-6.25% -7.24%
Number of hourly rates quoted 14 23 31
Median hourly rate £16.41 £15.00 £16.00
Median hourly rate % change year-on-year
+9.40% -6.25%
90% offered a hourly rate of more than £12.14 £9.00 £12.50
10% offered a hourly rate of more than £23.70 £24.80 £22.00
UK excluding London median hourly rate £15.91 £15.00 £14.75
% change year-on-year
+6.06% +1.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42483 48201 47260
As % of all contract IT jobs located in the UK 94.73% 94.78% 94.70%
Number of daily rates quoted 27643 30615 29774
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £585 £575
UK excluding London median daily rate £395 £380 £375
% change year-on-year
+3.94% +1.33%
Number of hourly rates quoted 1508 1765 1883
Median hourly rate £17.77 £17.50 £16.50
Median hourly rate % change year-on-year
+1.54% +6.06%
90% offered a hourly rate of more than £11.00 £10.73 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £37.50
UK excluding London median hourly rate £17.43 £17.50 £16.00
% change year-on-year
-0.40% +9.37%

2nd Line Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 January 2017.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 January 2017.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 91 £175 - 24
London +6 47 £175 +6.06% 5
South East +20 14 £250 -4.76% 4
East of England 0 9 £154 -41.42% 2
Scotland +28 7 £130 +19.26%
Hampshire +11 6 £250 +100.00%
West Midlands +1 6 £135 -3.57% 1
North West +17 5 £150 +15.38%
Glasgow +10 5 £130 +19.26%
Hertfordshire +3 5 £138 -34.52% 1
City of London -13 5 £205 +10.06%
Surrey +21 4 £169 -3.57% 1
South West +14 4 £190 -
Havant - 4 £250 -
Cambridgeshire - 4 £170 -
West Yorkshire +15 3 - - 5
Yorkshire +8 3 - - 7
Buckinghamshire +7 3 - -
Leeds +6 3 - - 3
East Midlands -1 3 £140 -12.50% 3
Stevenage - 3 - -
Milton Keynes +8 2 - -
Birmingham -4 2 £150 +7.14%
Coventry -11 2 £120 -14.28%
Dorset - 2 £190 -
Bournemouth - 2 £190 -
Cambridge - 2 £203 -
Lancashire - 2 £150 -
Leicestershire - 2 £140 -
Kegworth - 2 £140 -

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 18 January 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Analyst in the job title.

1 176 (78.57%) Windows
2 129 (57.59%) Active Directory
3 91 (40.63%) Microsoft
4 88 (39.29%) Windows 7
5 86 (38.39%) MS Office
6 65 (29.02%) MS Excel
7 57 (25.45%) ITIL
8 41 (18.30%) MS Exchange
9 36 (16.07%) Windows 10
9 36 (16.07%) Blackberry
9 36 (16.07%) TCP/IP
10 34 (15.18%) SLA
11 33 (14.73%) VMware
12 30 (13.39%) Citrix
13 25 (11.16%) Problem Management
14 23 (10.27%) Cisco
14 23 (10.27%) Windows Server
15 21 (9.38%) Service Management
15 21 (9.38%) VMware Infrastructure
16 20 (8.93%) SCCM
17 19 (8.48%) Incident Management
17 19 (8.48%) Mac OS X
18 18 (8.04%) SQL
18 18 (8.04%) Retail
19 17 (7.59%) SQL Server
19 17 (7.59%) ITIL Certification
20 16 (7.14%) Law
20 16 (7.14%) Degree
20 16 (7.14%) Office 365
21 15 (6.70%) Windows 8

2nd Line Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (18.30%) MS Exchange
2 15 (6.70%) Exchange Server 2010
3 14 (6.25%) Blackberry Enterprise Server
4 11 (4.91%) Exchange Server 2007
5 7 (3.13%) Exchange Server 2013
5 7 (3.13%) IBM Notes
6 6 (2.68%) SharePoint
7 5 (2.23%) IIS
7 5 (2.23%) Skype for Business
8 2 (0.89%) Exchange Server 2003
8 2 (0.89%) SharePoint 2010
9 1 (0.45%) Apache
9 1 (0.45%) CMS
9 1 (0.45%) WebSphere
Applications
1 86 (38.39%) MS Office
2 65 (29.02%) MS Excel
3 5 (2.23%) MS PowerPoint
4 1 (0.45%) Acrobat
4 1 (0.45%) MS Visio
Business Applications
1 10 (4.46%) RMDS
2 1 (0.45%) Lorenzo
2 1 (0.45%) Visualfiles
Cloud Services
1 16 (7.14%) Office 365
2 1 (0.45%) Cloud Computing
2 1 (0.45%) GitHub
2 1 (0.45%) Microsoft Azure
Communications & Networking
1 36 (16.07%) TCP/IP
2 15 (6.70%) Wireless
3 11 (4.91%) LAN
4 10 (4.46%) DHCP
4 10 (4.46%) DNS
4 10 (4.46%) Internet
5 7 (3.13%) WAN
6 6 (2.68%) VPN
7 4 (1.79%) Firewall
7 4 (1.79%) IP Telephony
7 4 (1.79%) Network Security
7 4 (1.79%) Skype
8 3 (1.34%) Ethernet
8 3 (1.34%) SAN
9 2 (0.89%) LDAP
9 2 (0.89%) WebEx
9 2 (0.89%) Wi-Fi
10 1 (0.45%) MPLS
10 1 (0.45%) Remote Desktop
10 1 (0.45%) Unified Communications
Database & Business Intelligence
1 17 (7.59%) SQL Server
2 2 (0.89%) BusinessObjects
3 1 (0.45%) BusinessObjects Business Intelligence
3 1 (0.45%) Crystal Reports
3 1 (0.45%) EDRMS
3 1 (0.45%) Electronic Patient Records
3 1 (0.45%) SQL Server 2005
3 1 (0.45%) SQL Server 2008
Development Applications
1 2 (0.89%) JIRA
2 1 (0.45%) Jenkins
2 1 (0.45%) Sonatype Nexus
General
1 18 (8.04%) Retail
2 16 (7.14%) Law
3 15 (6.70%) Legal
4 13 (5.80%) Finance
5 10 (4.46%) Front Office
6 8 (3.57%) Telecoms
7 7 (3.13%) Banking
8 2 (0.89%) Automotive
8 2 (0.89%) German Language
8 2 (0.89%) Investment Banking
8 2 (0.89%) Local Government
9 1 (0.45%) Aerospace
9 1 (0.45%) Back Office
9 1 (0.45%) Dutch Language
9 1 (0.45%) Financial Institution
9 1 (0.45%) French Language
9 1 (0.45%) Manufacturing
9 1 (0.45%) Private Banking
9 1 (0.45%) Retail Banking
9 1 (0.45%) Spanish Language
Libraries, Frameworks & Software Standards
1 10 (4.46%) FIX Protocol
1 10 (4.46%) Rendezvous
2 2 (0.89%) .NET
2 2 (0.89%) ASP.NET
3 1 (0.45%) MSMQ
3 1 (0.45%) Software Packaging
3 1 (0.45%) X-Windows
Miscellaneous
1 36 (16.07%) Blackberry
2 15 (6.70%) Analytical Skills
3 13 (5.80%) Driving Licence
4 11 (4.91%) iPhone
4 11 (4.91%) Smartphone
5 10 (4.46%) Foreign Exchange (FX)
6 9 (4.02%) iPad
7 8 (3.57%) Video Conferencing
8 7 (3.13%) NHS
9 5 (2.23%) Management Information System
10 4 (1.79%) Clustering
10 4 (1.79%) SCADA
11 3 (1.34%) Computer Science
12 2 (0.89%) Virtual Team
13 1 (0.45%) BYOD
13 1 (0.45%) Enterprise Software
13 1 (0.45%) Fat Client
13 1 (0.45%) Online Banking
13 1 (0.45%) Pocket PC
13 1 (0.45%) User Experience
Operating Systems
1 176 (78.57%) Windows
2 88 (39.29%) Windows 7
3 36 (16.07%) Windows 10
4 23 (10.27%) Windows Server
5 19 (8.48%) Mac OS X
6 15 (6.70%) Windows 8
6 15 (6.70%) Windows Server 2008
7 13 (5.80%) Unix
7 13 (5.80%) Windows XP
8 12 (5.36%) Apple iOS
9 11 (4.91%) Windows Server 2012
10 7 (3.13%) Windows Server 2003
11 6 (2.68%) Linux
12 5 (2.23%) Android
13 4 (1.79%) Windows Vista
14 3 (1.34%) Mac OS
14 3 (1.34%) Windows 2000
15 2 (0.89%) CentOS
15 2 (0.89%) Ubuntu
16 1 (0.45%) Windows Mobile
Processes & Methodologies
1 57 (25.45%) ITIL
2 25 (11.16%) Problem Management
3 21 (9.38%) Service Management
4 19 (8.48%) Incident Management
5 13 (5.80%) Root Cause Analysis
6 12 (5.36%) Service Delivery
7 10 (4.46%) Algorithmic Trading
7 10 (4.46%) Electronic Trading
7 10 (4.46%) Market Making
8 9 (4.02%) Information Security
9 7 (3.13%) Asset Management
9 7 (3.13%) Change Management
9 7 (3.13%) Migration
10 6 (2.68%) Software Deployment
11 5 (2.23%) ITIL V3
11 5 (2.23%) Knowledge Management
12 4 (1.79%) Network Load Balancing
12 4 (1.79%) Release Management
12 4 (1.79%) Time Management
13 3 (1.34%) Data Protection
Programming Languages
1 18 (8.04%) SQL
2 10 (4.46%) Python
3 5 (2.23%) PowerShell
4 3 (1.34%) C#
5 2 (0.89%) JavaScript
5 2 (0.89%) VBScript
6 1 (0.45%) PL/SQL
Qualifications
1 17 (7.59%) ITIL Certification
2 16 (7.14%) Degree
3 15 (6.70%) Security Cleared
4 9 (4.02%) MCP
4 9 (4.02%) Microsoft Certification
5 8 (3.57%) SC Cleared
6 3 (1.34%) MCSE
7 2 (0.89%) A+ Certification
7 2 (0.89%) BPSS Clearance
7 2 (0.89%) CCNA
7 2 (0.89%) Cisco Certification
7 2 (0.89%) MCITP
7 2 (0.89%) MCSA
8 1 (0.45%) CTC Cleared
8 1 (0.45%) DV Cleared
8 1 (0.45%) ECDL
8 1 (0.45%) NVQ Level 3
8 1 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 34 (15.18%) SLA
2 4 (1.79%) Disclosure Scotland
3 1 (0.45%) HL7
3 1 (0.45%) QA
System Software
1 129 (57.59%) Active Directory
2 21 (9.38%) VMware Infrastructure
3 14 (6.25%) Virtual Desktop
3 14 (6.25%) vSphere
4 10 (4.46%) XenApp
5 6 (2.68%) Terminal Services
6 5 (2.23%) Microsoft App-V
7 4 (1.79%) Firmware
8 3 (1.34%) Virtual Machines
9 2 (0.89%) Hyper-V
9 2 (0.89%) Virtual Servers
9 2 (0.89%) VMware Server
9 2 (0.89%) XenServer
10 1 (0.45%) Citrix Presentation Server
10 1 (0.45%) Terminal Server
10 1 (0.45%) VMware ESXi
10 1 (0.45%) XenDesktop
Systems Management
1 20 (8.93%) SCCM
2 6 (2.68%) AirWatch
3 4 (1.79%) EdgeSight
3 4 (1.79%) SafeCom
3 4 (1.79%) Tivoli Storage Manager
4 3 (1.34%) Nagios
5 2 (0.89%) Backup Exec
5 2 (0.89%) DameWare
5 2 (0.89%) Grafana
6 1 (0.45%) BMC Marimba
6 1 (0.45%) Casper Suite
6 1 (0.45%) ITRS Geneos
6 1 (0.45%) McAfee ePO
6 1 (0.45%) Microsoft Data Protection Manager
6 1 (0.45%) Norton AntiVirus
6 1 (0.45%) SCOrch
6 1 (0.45%) ServiceCenter
6 1 (0.45%) SmoothWall
6 1 (0.45%) WhatsUp Gold
6 1 (0.45%) WSUS
Vendors
1 91 (40.63%) Microsoft
2 33 (14.73%) VMware
3 30 (13.39%) Citrix
4 23 (10.27%) Cisco
5 13 (5.80%) Oracle
6 12 (5.36%) LANDesk
6 12 (5.36%) Reuters
7 11 (4.91%) HP
8 10 (4.46%) Currenex
8 10 (4.46%) FXall
8 10 (4.46%) TIBCO
9 9 (4.02%) Dell
10 7 (3.13%) Apple
10 7 (3.13%) Lotus
11 6 (2.68%) Sophos
12 4 (1.79%) Altiris
12 4 (1.79%) IBM
12 4 (1.79%) ServiceNow
12 4 (1.79%) Sun
13 3 (1.34%) Splunk
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 6 days ago