The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 507 464 472
Rank change year-on-year
-43 +8
Contract jobs requiring a 2nd Line Support Analyst 76 89 67
As % of all contract IT jobs located in the UK 0.15% 0.18% 0.15%
As % of the Job Titles category 0.16% 0.20% 0.16%
Number of daily rates quoted 40 39 21
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£175 £153 £170
Average daily rate % change year-on-year
+14.75% -10.29%
90% offered a daily rate of more than £127 £125 £120
10% offered a daily rate of more than £275 £200 £200
UK excluding London average daily rate £200 £140 £170
% change year-on-year
+42.85% -17.64%
Number of hourly rates quoted 22 26 24
Average hourly rate £17.05 £16.00 £14.00
Average hourly rate % change year-on-year
+6.56% +14.28%
90% offered a hourly rate of more than £13.59 £12.25 £12.00
10% offered a hourly rate of more than £21.90 £20.00 £20.00
UK excluding London average hourly rate £16.30 £16.00 £13.25
% change year-on-year
+1.87% +20.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47189 44564 41455
As % of all contract IT jobs located in the UK 92.47% 92.53% 92.86%
Number of daily rates quoted 29609 26528 23470
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £240 £228 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1818 1936 2419
Average hourly rate £16.50 £17.50 £18.40
Average hourly rate % change year-on-year
-5.71% -4.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 January 2015.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 68 £180 +14.28% 24
London -25 27 £160 -5.88% 8
South East -16 11 £150 +11.11% 7
West Midlands +10 10 £275 -
Yorkshire 0 8 £250 +78.57% 3
West Yorkshire 0 7 £231 +65.17% 2
East of England 0 5 £159 +2.41% 2
Leeds -8 5 £231 +65.17% 1
City of London +5 4 £150 -11.76%
Cambridgeshire - 4 £163 - 1
Berkshire -2 3 £140 -5.88% 2
Cardiff -7 3 £165 - 1
Wales -12 3 £165 - 1
South Wales -13 3 £165 - 1
South West - 3 £288 -
Scotland -11 2 £119 -13.63%
East Midlands - 2 £238 - 2
West Sussex - 2 £110 -
Derbyshire - 2 £238 -
Chesterfield - 2 £238 -
Bracknell - 2 £140 -
Crawley - 2 £110 -
Coventry +2 1 £180 -
Edinburgh -4 1 £113 -
Surrey -8 1 - - 3
North West -11 1 - - 2
Lancashire - 1 - -
Bristol - 1 - -
Burton-upon-Trent - - - -
Caerphilly - - - -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 129 (72.88%) Windows
2 92 (51.98%) Active Directory
3 69 (38.98%) Microsoft
4 68 (38.42%) Windows 7
5 49 (27.68%) MS Office
6 46 (25.99%) ITIL
7 31 (17.51%) Windows Server 2008
8 30 (16.95%) Citrix
9 28 (15.82%) Windows Server 2003
10 27 (15.25%) VMware
10 27 (15.25%) MS Excel
10 27 (15.25%) Windows XP
11 25 (14.12%) Blackberry
12 24 (13.56%) MS Exchange
13 22 (12.43%) TCP/IP
14 21 (11.86%) DNS
15 19 (10.73%) Cisco
16 18 (10.17%) SQL Server
17 17 (9.60%) LAN
17 17 (9.60%) DHCP
18 16 (9.04%) WAN
19 15 (8.47%) Microsoft Certification
19 15 (8.47%) SQL
19 15 (8.47%) Linux
19 15 (8.47%) Finance
19 15 (8.47%) Analytical Skills
20 14 (7.91%) SLA
21 12 (6.78%) HP
21 12 (6.78%) Firewall
21 12 (6.78%) XenApp

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (13.56%) MS Exchange
2 9 (5.08%) Blackberry Enterprise Server
3 6 (3.39%) Lync
4 5 (2.82%) Exchange Server 2010
4 5 (2.82%) Exchange Server 2003
5 4 (2.26%) IBM Notes
5 4 (2.26%) Exchange Server 2007
6 3 (1.69%) Apache
6 3 (1.69%) IIS
7 2 (1.13%) SharePoint
7 2 (1.13%) Office Communications Server
8 1 (0.56%) WorkSite
Applications
1 49 (27.68%) MS Office
2 27 (15.25%) MS Excel
3 4 (2.26%) Adobe Creative Suite
4 3 (1.69%) MS Visio
5 2 (1.13%) Final Cut Pro
6 1 (0.56%) AutoCAD
Business Applications
1 1 (0.56%) Cerner Millennium
1 1 (0.56%) Dynamics CRM
Cloud Services
1 3 (1.69%) SaaS
2 2 (1.13%) Office 365
Communications & Networking
1 22 (12.43%) TCP/IP
2 21 (11.86%) DNS
3 17 (9.60%) LAN
3 17 (9.60%) DHCP
4 16 (9.04%) WAN
5 12 (6.78%) Firewall
6 8 (4.52%) Wireless
7 7 (3.95%) VPN
8 4 (2.26%) Broadband
8 4 (2.26%) VoIP
9 3 (1.69%) Wi-Fi
10 2 (1.13%) ISDN
10 2 (1.13%) ADSL
10 2 (1.13%) SAN
10 2 (1.13%) PSTN
10 2 (1.13%) Internet
10 2 (1.13%) Cisco ASA
11 1 (0.56%) Cisco IOS
11 1 (0.56%) 3G
11 1 (0.56%) MPLS
Database & Business Intelligence
1 18 (10.17%) SQL Server
2 3 (1.69%) MySQL
3 2 (1.13%) SQL Server 2008
4 1 (0.56%) Oracle Database
4 1 (0.56%) PostgreSQL
Development Applications
1 1 (0.56%) Team Foundation Server
General
1 15 (8.47%) Finance
2 6 (3.39%) Legal
3 5 (2.82%) Retail
4 3 (1.69%) Law
5 2 (1.13%) Telecoms
5 2 (1.13%) Banking
6 1 (0.56%) French Language
6 1 (0.56%) Manufacturing
6 1 (0.56%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.13%) HTML
1 2 (1.13%) Application Packaging
2 1 (0.56%) Corona SDK
2 1 (0.56%) X-Windows
2 1 (0.56%) ActiveX
2 1 (0.56%) XML
Miscellaneous
1 25 (14.12%) Blackberry
2 15 (8.47%) Analytical Skills
3 8 (4.52%) NHS
4 6 (3.39%) iPhone
5 5 (2.82%) iPad
6 2 (1.13%) PDA
6 2 (1.13%) Statistics
6 2 (1.13%) Wiki
7 1 (0.56%) Fat Client
7 1 (0.56%) CMDB
7 1 (0.56%) Derivative
7 1 (0.56%) Smartphone
7 1 (0.56%) Pocket PC
7 1 (0.56%) Thin Client
7 1 (0.56%) Foreign Exchange (FX)
7 1 (0.56%) EPoS
Operating Systems
1 129 (72.88%) Windows
2 68 (38.42%) Windows 7
3 31 (17.51%) Windows Server 2008
4 28 (15.82%) Windows Server 2003
5 27 (15.25%) Windows XP
6 15 (8.47%) Linux
7 11 (6.21%) Android
7 11 (6.21%) Windows 8
8 8 (4.52%) Windows 2000
9 6 (3.39%) Mac OS X
10 5 (2.82%) CentOS
10 5 (2.82%) Ubuntu
11 4 (2.26%) Windows Vista
11 4 (2.26%) Apple iOS
12 3 (1.69%) Windows Server 2012
12 3 (1.69%) HPUX
12 3 (1.69%) UNIX
13 1 (0.56%) Windows 2000 Server
13 1 (0.56%) Red Hat Enterprise Linux
13 1 (0.56%) Windows NT
Processes & Methodologies
1 46 (25.99%) ITIL
2 8 (4.52%) Incident Management
3 5 (2.82%) Migration
4 4 (2.26%) Business Intelligence
4 4 (2.26%) Configuration Management
4 4 (2.26%) Knowledge Management
5 2 (1.13%) ERP
5 2 (1.13%) Workflow
5 2 (1.13%) Service Management
5 2 (1.13%) Service Delivery
5 2 (1.13%) Asset Management
5 2 (1.13%) Capacity Planning
5 2 (1.13%) Stakeholder Engagement
5 2 (1.13%) ITIL V2
5 2 (1.13%) Change Control
6 1 (0.56%) Data Privacy
6 1 (0.56%) Root Cause Analysis
6 1 (0.56%) Continuous Improvement
6 1 (0.56%) Cyber Security
6 1 (0.56%) Time Management
Programming Languages
1 15 (8.47%) SQL
2 4 (2.26%) Python
3 3 (1.69%) C
3 3 (1.69%) Java
4 2 (1.13%) C++
5 1 (0.56%) JavaScript
Qualifications
1 15 (8.47%) Microsoft Certification
2 10 (5.65%) Security Cleared
3 9 (5.08%) SC Cleared
4 7 (3.95%) MCSE
5 5 (2.82%) DV Cleared
5 5 (2.82%) MCP
6 3 (1.69%) Cisco Certification
7 2 (1.13%) Avaya Certification
7 2 (1.13%) CNA
7 2 (1.13%) CNE
7 2 (1.13%) Novell Certification
8 1 (0.56%) Degree
8 1 (0.56%) MCDST
8 1 (0.56%) MCITP
8 1 (0.56%) A+ Certification
8 1 (0.56%) ITIL Certification
Quality Assurance & Compliance
1 14 (7.91%) SLA
System Software
1 92 (51.98%) Active Directory
2 12 (6.78%) XenApp
2 12 (6.78%) VMware Infrastructure
3 4 (2.26%) Hyper-V
4 2 (1.13%) ISA Server
4 2 (1.13%) Citrix Presentation Server
4 2 (1.13%) XenServer
4 2 (1.13%) Forefront TMG
5 1 (0.56%) XenDesktop
Systems Management
1 11 (6.21%) SCCM
2 9 (5.08%) WSUS
3 5 (2.82%) Backup Exec
4 4 (2.26%) Norton AntiVirus
5 2 (1.13%) OpenView Configuration Management
5 2 (1.13%) SCOM
6 1 (0.56%) Symantec Endpoint Protection
6 1 (0.56%) Puppet
6 1 (0.56%) Nagios
6 1 (0.56%) DameWare
Vendors
1 69 (38.98%) Microsoft
2 30 (16.95%) Citrix
3 27 (15.25%) VMware
4 19 (10.73%) Cisco
5 12 (6.78%) HP
6 9 (5.08%) Apple
7 7 (3.95%) Symantec
7 7 (3.95%) Adobe
8 6 (3.39%) Splunk
9 5 (2.82%) Red Hat
9 5 (2.82%) Avaya
10 4 (2.26%) Lotus
10 4 (2.26%) Remedy
10 4 (2.26%) McAfee
11 3 (1.69%) ServiceNow
11 3 (1.69%) LANDesk
11 3 (1.69%) Altiris
11 3 (1.69%) AppSense
11 3 (1.69%) Wyse
12 2 (1.13%) BT
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