The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 526 508 476
Rank change year-on-year
-18 -32
Contract jobs requiring a 2nd Line Support Analyst 86 78 128
As % of all contract IT jobs located in the UK 0.15% 0.15% 0.22%
As % of the Job Titles category 0.16% 0.16% 0.24%
Number of daily rates quoted 39 16 44
Average daily rate
Keep up to 90%
of your Daily Rate
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£160 £165 £200
Average daily rate % change year-on-year
-3.03% -17.50%
90% offered a daily rate of more than £110 £123 £125
10% offered a daily rate of more than £251 £206 £225
UK excluding London average daily rate £141 £165 £180
% change year-on-year
-14.39% -8.33%
Number of hourly rates quoted 28 38 49
Average hourly rate £17.00 £16.50 £15.50
Average hourly rate % change year-on-year
+3.03% +6.45%
90% offered a hourly rate of more than £10.40 £12.50 £12.50
10% offered a hourly rate of more than £21.06 £21.45 £22.50
UK excluding London average hourly rate £16.50 £15.00 £15.00
% change year-on-year
+10.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the UK

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Daily Rate Trend in the UK

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 19 September 2014.

2nd Line Support Analyst Daily Rate Histogram in the UK

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst within the UK.

2nd Line Support Analyst Hourly Rate Trend in the UK

2nd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 19 September 2014.

2nd Line Support Analyst Hourly Rate Histogram in the UK

2nd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 81 £160 +3.22% 20
London +12 28 £175 +4.47% 4
South East +7 23 £120 -31.42% 8
West Midlands -12 9 £163 - 2
East of England -18 7 £168 +59.52% 2
City of London +18 6 £153 -19.73% 2
Berkshire +10 6 - - 2
Reading +17 5 - - 2
East Sussex - 5 £90 -
East Midlands +3 4 £215 -
North West -2 4 £153 +8.92% 1
West Yorkshire +8 3 £245 - 1
Leeds +3 3 £245 -
Yorkshire +1 3 £245 - 1
Essex -5 3 - -
South West -46 3 £110 - 2
Southend-on-Sea - 3 - -
Nottingham +16 2 - -
Nottinghamshire +7 2 - -
Staffordshire 0 2 £150 - 1
Oxfordshire -4 2 £133 -
Shropshire - 2 - - 1
Cheshire - 2 - -
Scotland - 2 £200 -
Surrey - 2 £255 - 1
Oxford -3 1 £133 -
Manchester -11 1 - - 1
Wales -21 1 - -
Hertfordshire -24 1 - -
North East -32 1 £273 -

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 157 (80.51%) Windows
2 122 (62.56%) Active Directory
3 93 (47.69%) Windows 7
4 80 (41.03%) Microsoft
5 75 (38.46%) MS Office
6 50 (25.64%) ITIL
6 50 (25.64%) Windows XP
7 49 (25.13%) MS Exchange
8 45 (23.08%) Citrix
9 43 (22.05%) MS Excel
10 35 (17.95%) Windows Server 2008
11 33 (16.92%) Blackberry
12 28 (14.36%) Cisco
13 26 (13.33%) Windows Server 2003
14 24 (12.31%) SLA
15 23 (11.79%) VMware
16 17 (8.72%) Wireless
17 16 (8.21%) Finance
17 16 (8.21%) HP
18 15 (7.69%) TCP/IP
18 15 (7.69%) VPN
18 15 (7.69%) DNS
18 15 (7.69%) Firewall
18 15 (7.69%) Security Cleared
18 15 (7.69%) Exchange Server 2010
19 14 (7.18%) SC Cleared
19 14 (7.18%) LAN
19 14 (7.18%) WAN
19 14 (7.18%) Microsoft Certification
20 13 (6.67%) MCP

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (25.13%) MS Exchange
2 15 (7.69%) Exchange Server 2010
3 12 (6.15%) IBM Notes
4 11 (5.64%) Exchange Server 2007
5 10 (5.13%) Exchange Server 2003
6 9 (4.62%) Blackberry Enterprise Server
7 7 (3.59%) SharePoint
8 3 (1.54%) Lotus Domino
9 1 (0.51%) Exchange Server 2013
9 1 (0.51%) Lync
9 1 (0.51%) Documentum
Applications
1 75 (38.46%) MS Office
2 43 (22.05%) MS Excel
3 6 (3.08%) MS Visio
4 5 (2.56%) MS PowerPoint
5 1 (0.51%) MS Project
Business Applications
1 3 (1.54%) Cerner Millennium
2 2 (1.03%) assyst
3 1 (0.51%) Dynamics AX
3 1 (0.51%) Dynamics GP
Cloud Services
1 6 (3.08%) Office 365
2 3 (1.54%) SaaS
Communications & Networking
1 17 (8.72%) Wireless
2 15 (7.69%) TCP/IP
2 15 (7.69%) VPN
2 15 (7.69%) DNS
2 15 (7.69%) Firewall
3 14 (7.18%) LAN
3 14 (7.18%) WAN
4 11 (5.64%) DHCP
5 9 (4.62%) VoIP
6 6 (3.08%) Internet
7 5 (2.56%) Cisco ASA
8 4 (2.05%) Broadband
9 3 (1.54%) MPLS
9 3 (1.54%) Intranet
9 3 (1.54%) SAN
10 2 (1.03%) PSTN
10 2 (1.03%) ISDN
10 2 (1.03%) 3G
10 2 (1.03%) Cisco IOS
11 1 (0.51%) Structured Cabling
Database & Business Intelligence
1 13 (6.67%) SQL Server
2 7 (3.59%) SQL Server 2008
3 2 (1.03%) SQL Server 2005
4 1 (0.51%) Big Data
4 1 (0.51%) QlikView
4 1 (0.51%) PostgreSQL
4 1 (0.51%) MS Access
Development Applications
1 3 (1.54%) MSI
2 2 (1.03%) InstallShield
General
1 16 (8.21%) Finance
2 5 (2.56%) Law
3 4 (2.05%) Retail
4 3 (1.54%) Publishing
4 3 (1.54%) Banking
5 2 (1.03%) Telecoms
6 1 (0.51%) French Language
6 1 (0.51%) Games
6 1 (0.51%) Pharmaceutical
6 1 (0.51%) Legal
6 1 (0.51%) Manufacturing
6 1 (0.51%) Advertising
Libraries, Frameworks & Software Standards
1 4 (2.05%) HTML
2 3 (1.54%) XML
3 1 (0.51%) ASP.NET Web Forms
3 1 (0.51%) Application Packaging
3 1 (0.51%) X-Windows
3 1 (0.51%) ActiveX
3 1 (0.51%) .NET
Miscellaneous
1 33 (16.92%) Blackberry
2 7 (3.59%) iPad
3 6 (3.08%) Video Conferencing
4 5 (2.56%) iPhone
4 5 (2.56%) NHS
5 4 (2.05%) Handset
5 4 (2.05%) Smartphone
5 4 (2.05%) Analytical Skills
6 3 (1.54%) Fat Client
6 3 (1.54%) Thin Client
7 2 (1.03%) Client/Server
7 2 (1.03%) Wiki
8 1 (0.51%) EqualLogic
8 1 (0.51%) Data Integration
8 1 (0.51%) Derivative
8 1 (0.51%) Clustering
8 1 (0.51%) Foreign Exchange (FX)
Operating Systems
1 157 (80.51%) Windows
2 93 (47.69%) Windows 7
3 50 (25.64%) Windows XP
4 35 (17.95%) Windows Server 2008
5 26 (13.33%) Windows Server 2003
6 11 (5.64%) Linux
6 11 (5.64%) Windows 8
7 8 (4.10%) Windows Vista
8 5 (2.56%) Mac OS X
8 5 (2.56%) Windows 2000
9 4 (2.05%) Android
9 4 (2.05%) CentOS
9 4 (2.05%) Apple iOS
9 4 (2.05%) Windows Server 2012
10 3 (1.54%) Windows 2000 Server
10 3 (1.54%) Ubuntu
10 3 (1.54%) Windows Mobile
10 3 (1.54%) UNIX
11 2 (1.03%) Windows NT
11 2 (1.03%) Windows Phone
Processes & Methodologies
1 50 (25.64%) ITIL
2 9 (4.62%) Migration
3 8 (4.10%) Service Management
4 7 (3.59%) Incident Management
5 5 (2.56%) Capacity Planning
5 5 (2.56%) Change Control
5 5 (2.56%) Asset Management
5 5 (2.56%) Configuration Management
6 4 (2.05%) CRM
7 3 (1.54%) Software Deployment
7 3 (1.54%) ITIL V3
7 3 (1.54%) Time Management
7 3 (1.54%) Workflow
7 3 (1.54%) ITSM
8 2 (1.03%) ERP
8 2 (1.03%) BCP
8 2 (1.03%) Service Delivery
8 2 (1.03%) Change Management
8 2 (1.03%) Project Management
8 2 (1.03%) Document Management
Programming Languages
1 8 (4.10%) SQL
2 6 (3.08%) Java
3 3 (1.54%) Python
3 3 (1.54%) C
4 2 (1.03%) JavaScript
5 1 (0.51%) PowerShell
5 1 (0.51%) PowerHouse
5 1 (0.51%) PL/SQL
Qualifications
1 15 (7.69%) Security Cleared
2 14 (7.18%) SC Cleared
2 14 (7.18%) Microsoft Certification
3 13 (6.67%) MCP
4 9 (4.62%) MCSE
5 6 (3.08%) DV Cleared
6 4 (2.05%) ITIL Certification
6 4 (2.05%) MCTS
7 3 (1.54%) Cisco Certification
7 3 (1.54%) MCSA
8 2 (1.03%) Avaya Certification
9 1 (0.51%) ITIL Foundation Certificate
9 1 (0.51%) MCITP
9 1 (0.51%) Degree
9 1 (0.51%) A+ Certification
Quality Assurance & Compliance
1 24 (12.31%) SLA
2 1 (0.51%) QA
System Software
1 122 (62.56%) Active Directory
2 12 (6.15%) VMware Infrastructure
3 10 (5.13%) Hyper-V
4 5 (2.56%) Terminal Services
5 4 (2.05%) VMware ESX
5 4 (2.05%) vSphere
5 4 (2.05%) XenApp
6 3 (1.54%) Microsoft App-V
7 1 (0.51%) Forefront TMG
7 1 (0.51%) XenServer
7 1 (0.51%) XenDesktop
7 1 (0.51%) Citrix Presentation Server
7 1 (0.51%) ISA Server
7 1 (0.51%) Terminal Server
Systems Management
1 11 (5.64%) SCCM
2 5 (2.56%) WSUS
3 3 (1.54%) Backup Exec
3 3 (1.54%) Norton AntiVirus
4 2 (1.03%) Systems Management Server (SMS)
4 2 (1.03%) SCOM
5 1 (0.51%) Puppet
5 1 (0.51%) Cisco IPCC
5 1 (0.51%) DameWare
5 1 (0.51%) OpenView Configuration Management
5 1 (0.51%) Nagios
Vendors
1 80 (41.03%) Microsoft
2 45 (23.08%) Citrix
3 28 (14.36%) Cisco
4 23 (11.79%) VMware
5 16 (8.21%) HP
6 12 (6.15%) Lotus
7 10 (5.13%) Avaya
8 8 (4.10%) Dell
8 8 (4.10%) Symantec
9 6 (3.08%) McAfee
9 6 (3.08%) Apple
10 5 (2.56%) Remedy
11 4 (2.05%) Altiris
11 4 (2.05%) Splunk
12 3 (1.54%) ServiceNow
12 3 (1.54%) Wyse
12 3 (1.54%) Sophos
12 3 (1.54%) Cerner
13 2 (1.03%) Intel
13 2 (1.03%) Nortel
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