The table below looks at the statistics for Customer Insight skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Customer Insight
Rank 459 503 479
Rank change year-on-year
+44 -24
Contract jobs citing Customer Insight 162 142 155
As % of all contract IT jobs located in the UK 0.33% 0.26% 0.27%
As % of the Processes & Methodologies category 0.39% 0.32% 0.36%
Number of daily rates quoted 108 80 113
Median daily rate £425 £400 £423
Median daily rate % change year-on-year
+6.25% -5.32%
90% offered a daily rate of more than £315 £250 £299
10% offered a daily rate of more than £550 £450 £525
UK excluding London median daily rate £425 £390 £420
% change year-on-year
+8.97% -7.14%
Number of hourly rates quoted 0 3 0
Median hourly rate - £37.50 -
UK excluding London median hourly rate - £12.25 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41059 44815 43569
As % of all contract IT jobs located in the UK 82.50% 81.16% 77.16%
Number of daily rates quoted 27372 29040 28392
Median daily rate £450 £425 £420
Median daily rate % change year-on-year
+5.88% +1.19%
90% offered a daily rate of more than £300 £295 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 1078 1342 1199
Median hourly rate £30.00 £31.44 £25.00
Median hourly rate % change year-on-year
-4.58% +25.76%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £50.00 £50.00 £47.50
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Customer Insight
Jobs Demand Trend

The demand trend of contract jobs citing Customer Insight as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the UK

Customer Insight
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight within the UK.

Customer Insight Daily Rate Trend in the UK

Customer Insight
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight within the UK over the 3 months to 8 December 2016.

Customer Insight Daily Rate Histogram in the UK

Customer Insight
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight within the UK.

Customer Insight Hourly Rate Trend in the UK

Customer Insight
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 161 £425 +6.25% 47
London +5 68 £450 +12.50% 21
South East +52 32 £477 +26.35% 8
Yorkshire +34 23 £513 +17.14% 4
West Yorkshire +36 18 £450 +2.85% 3
Leeds +29 18 £450 +2.85%
West Sussex +25 18 £444 +18.33% 1
Worthing +11 17 £444 +18.33% 1
Oxfordshire +16 13 £490 - 1
South West +13 10 £413 -0.60% 3
West Midlands -22 9 £344 -11.85% 4
Oxford +2 8 £510 -
City of London -6 8 £413 +3.12% 6
North East -37 8 £400 -3.61% 1
Tyne and Wear -38 8 £400 -5.32% 1
Newcastle upon Tyne -39 8 £400 -5.32% 1
Bristol +8 6 £363 -8.45% 1
North West +9 5 £400 +9.58% 4
East Midlands -5 5 £350 +57.83%
South Yorkshire - 5 £700 - 1
Sheffield - 5 £700 - 1
Plymouth +12 4 £443 +6.62%
Devon +2 4 £443 +6.62%
Nottingham +5 3 £350 +57.83%
Nottinghamshire -6 3 £350 +57.83%
Coventry -14 3 £325 -16.66%
Birmingham - 3 £450 - 2
Shropshire -17 2 £400 +5.26%
Telford -24 2 £400 +5.96%
Croydon - 2 £500 -

Customer Insight
Top 30 Related IT Skills

For the 6 months to 8 December 2016, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Insight.

1 250 (57.87%) Agile Software Development
2 177 (40.97%) User Experience
3 139 (32.18%) Analytical Skills
4 129 (29.86%) Degree
5 121 (28.01%) Usability Testing
6 116 (26.85%) Service Design
7 109 (25.23%) Market Research
8 105 (24.31%) Guerrilla Research
9 89 (20.60%) Ethnography
10 88 (20.37%) Psychology
11 86 (19.91%) Analytics
12 83 (19.21%) Human Factors
13 75 (17.36%) Marketing
13 75 (17.36%) SQL
14 55 (12.73%) Retail
14 55 (12.73%) Prototyping
15 53 (12.27%) HTML
16 50 (11.57%) CSS
17 48 (11.11%) Finance
18 45 (10.42%) SAS
19 41 (9.49%) Scrum
20 40 (9.26%) Rapid Prototyping
21 37 (8.56%) Data Analysis
22 34 (7.87%) User Stories
23 33 (7.64%) Product Management
24 32 (7.41%) Mobile App
25 27 (6.25%) CRM
26 26 (6.02%) Project Management
27 24 (5.56%) Continuous Improvement
28 23 (5.32%) Git (software)

Customer Insight
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (10.42%) SAS
2 10 (2.31%) Drupal
3 8 (1.85%) SharePoint
4 5 (1.16%) Apache
4 5 (1.16%) Tomcat
5 4 (0.93%) Apache Spark
5 4 (0.93%) CMS
5 4 (0.93%) Confluence
6 2 (0.46%) Elasticsearch
6 2 (0.46%) Marvel
7 1 (0.23%) Apache Pig
7 1 (0.23%) JBoss
7 1 (0.23%) nginx
7 1 (0.23%) WebLogic
7 1 (0.23%) WordPress
Applications
1 10 (2.31%) OmniGraffle
1 10 (2.31%) SPSS
2 9 (2.08%) Photoshop
3 6 (1.39%) Adobe Illustrator
4 5 (1.16%) MS Excel
5 4 (0.93%) MS Office
5 4 (0.93%) MS PowerPoint
5 4 (0.93%) UserZoom
6 3 (0.69%) Adobe Creative Suite
7 2 (0.46%) MS Visio
8 1 (0.23%) InVision
8 1 (0.23%) MS Project
8 1 (0.23%) Spreadsheet
Business Applications
1 4 (0.93%) Dynamics CRM
1 4 (0.93%) SAP Oil and Gas
1 4 (0.93%) Unica
2 3 (0.69%) FastStats
3 2 (0.46%) Salesforce.com CRM
3 2 (0.46%) WebTrends
4 1 (0.23%) Magento
4 1 (0.23%) Oracle CRM
4 1 (0.23%) Sprinklr
Cloud Services
1 4 (0.93%) Amazon AWS
1 4 (0.93%) Amazon EC2
1 4 (0.93%) Amazon S3
2 2 (0.46%) Adobe Analytics
2 2 (0.46%) GitHub
2 2 (0.46%) Google Analytics
2 2 (0.46%) Google Play
2 2 (0.46%) Microsoft Azure
2 2 (0.46%) Office 365
Communications & Networking
1 7 (1.62%) Intranet
2 5 (1.16%) SMS
3 3 (0.69%) HTTPS
4 2 (0.46%) Internet
4 2 (0.46%) SAN
4 2 (0.46%) Skype
5 1 (0.23%) DNS
5 1 (0.23%) DOCSIS
5 1 (0.23%) Firewall
5 1 (0.23%) GPON
5 1 (0.23%) NFC
5 1 (0.23%) SSL
5 1 (0.23%) VDSL
Database & Business Intelligence
1 15 (3.47%) Data Warehouse
1 15 (3.47%) SQL Server
2 14 (3.24%) Big Data
3 12 (2.78%) Data Mining
4 11 (2.55%) MySQL
5 10 (2.31%) Base SAS
6 9 (2.08%) Hadoop
6 9 (2.08%) Snowflake Schema
6 9 (2.08%) SQL Server 2005
6 9 (2.08%) SQL Server 2014
7 8 (1.85%) BusinessObjects
8 7 (1.62%) SAS Enterprise Guide
9 6 (1.39%) Apache Hive
9 6 (1.39%) NoSQL
9 6 (1.39%) SAS Data Integration Studio
10 5 (1.16%) MariaDB
10 5 (1.16%) OLAP
10 5 (1.16%) OLTP
10 5 (1.16%) RDBMS
10 5 (1.16%) Relational Database
Development Applications
1 23 (5.32%) Git (software)
2 17 (3.94%) JIRA
3 13 (3.01%) Talend Open Studio
4 12 (2.78%) Axure RP
5 8 (1.85%) Jenkins
6 6 (1.39%) git-flow
7 5 (1.16%) Bitbucket
7 5 (1.16%) Dreamweaver
8 4 (0.93%) CircleCI
8 4 (0.93%) CocoaPods
8 4 (0.93%) Liquibase
8 4 (0.93%) Travis CI
9 2 (0.46%) Appium
9 2 (0.46%) Gradle
9 2 (0.46%) Hamcrest
9 2 (0.46%) jMock
9 2 (0.46%) Maven
9 2 (0.46%) Mockito
9 2 (0.46%) Robolectric
9 2 (0.46%) Robotium
General
1 75 (17.36%) Marketing
2 55 (12.73%) Retail
3 48 (11.11%) Finance
4 19 (4.40%) Banking
5 15 (3.47%) Telecoms
6 13 (3.01%) Publishing
7 7 (1.62%) Advertising
7 7 (1.62%) Legal
8 5 (1.16%) Electronics
9 4 (0.93%) Games
9 4 (0.93%) Manufacturing
9 4 (0.93%) Retail Banking
10 3 (0.69%) Financial Institution
10 3 (0.69%) Investment Banking
10 3 (0.69%) Pharmaceutical
11 2 (0.46%) Local Government
12 1 (0.23%) Brand Awareness
Job Titles
1 128 (29.63%) User Researcher
2 73 (16.90%) Analyst
3 61 (14.12%) User Experience Researcher
4 59 (13.66%) Designer
5 42 (9.72%) UX Designer
6 40 (9.26%) Insight Analyst
7 36 (8.33%) Architect
8 34 (7.87%) Developer
9 28 (6.48%) Customer Analyst
10 27 (6.25%) Customer Insight Analyst
10 27 (6.25%) Technical Architect
11 25 (5.79%) Data Analyst
11 25 (5.79%) Interaction Designer
12 24 (5.56%) Digital User Researcher
13 17 (3.94%) Project Manager
14 14 (3.24%) Business Analyst
14 14 (3.24%) Product Manager
15 13 (3.01%) ETL Developer
16 11 (2.55%) Digital Designer
16 11 (2.55%) Senior Analyst
Libraries, Frameworks & Software Standards
1 53 (12.27%) HTML
2 50 (11.57%) CSS
3 10 (2.31%) JSON
4 9 (2.08%) jQuery
5 7 (1.62%) AngularJS
5 7 (1.62%) D3.js
5 7 (1.62%) Material Design
5 7 (1.62%) Web Services
6 6 (1.39%) HTML5
6 6 (1.39%) REST
7 3 (0.69%) Flash
8 2 (0.46%) Kafka
8 2 (0.46%) LESS
8 2 (0.46%) MLlib
8 2 (0.46%) RESTful
8 2 (0.46%) Sass
9 1 (0.23%) .NET
9 1 (0.23%) CSS3
9 1 (0.23%) Spark Streaming
9 1 (0.23%) XML
Miscellaneous
1 177 (40.97%) User Experience
2 139 (32.18%) Analytical Skills
3 88 (20.37%) Psychology
4 32 (7.41%) Mobile App
5 23 (5.32%) Visualisation
6 11 (2.55%) Tandem
7 9 (2.08%) Social Media
8 8 (1.85%) Data Integration
8 8 (1.85%) Statistics
9 7 (1.62%) FMCG
10 6 (1.39%) Management Information System
11 5 (1.16%) Credit Risk
11 5 (1.16%) Economics
11 5 (1.16%) Informatics
12 4 (0.93%) Enterprise Software
12 4 (0.93%) Mathematics
13 3 (0.69%) CESG
13 3 (0.69%) Computer Science
13 3 (0.69%) Fintech
14 2 (0.46%) Algorithms
Operating Systems
1 6 (1.39%) Linux
1 6 (1.39%) Unix
2 5 (1.16%) Apple iOS
3 3 (0.69%) Android
4 1 (0.23%) Red Hat Enterprise Linux
4 1 (0.23%) Windows
Processes & Methodologies
1 250 (57.87%) Agile Software Development
2 121 (28.01%) Usability Testing
3 116 (26.85%) Service Design
4 109 (25.23%) Market Research
5 105 (24.31%) Guerrilla Research
6 89 (20.60%) Ethnography
7 86 (19.91%) Analytics
8 83 (19.21%) Human Factors
9 55 (12.73%) Prototyping
10 41 (9.49%) Scrum
11 40 (9.26%) Rapid Prototyping
12 37 (8.56%) Data Analysis
13 34 (7.87%) User Stories
14 33 (7.64%) Product Management
15 27 (6.25%) CRM
16 26 (6.02%) Project Management
17 24 (5.56%) Continuous Improvement
18 22 (5.09%) Business Intelligence
19 21 (4.86%) Digital Marketing
20 19 (4.40%) ETL
Programming Languages
1 75 (17.36%) SQL
2 22 (5.09%) Python
3 18 (4.17%) Java
4 10 (2.31%) R
5 8 (1.85%) JavaScript
6 7 (1.62%) C
6 7 (1.62%) PHP
7 6 (1.39%) Scala
7 6 (1.39%) VBA
8 4 (0.93%) Apple Swift
8 4 (0.93%) Objective-C
9 2 (0.46%) Ruby
9 2 (0.46%) SAS Macro
Qualifications
1 129 (29.86%) Degree
2 15 (3.47%) Security Cleared
3 14 (3.24%) BPSS Clearance
4 6 (1.39%) SC Cleared
5 1 (0.23%) ITIL Certification
Quality Assurance & Compliance
1 16 (3.70%) QA
2 12 (2.78%) Data Quality
3 6 (1.39%) Disclosure Scotland
3 6 (1.39%) Solvency II
4 2 (0.46%) WCAG
5 1 (0.23%) ISO 9001
5 1 (0.23%) PCI DSS
System Software
1 3 (0.69%) HDFS
2 1 (0.23%) Virtual Machines
Vendors
1 16 (3.70%) Tableau
2 13 (3.01%) Talend
3 12 (2.78%) SAP
4 11 (2.55%) Google
5 9 (2.08%) Oracle
6 8 (1.85%) Microsoft
7 7 (1.62%) Adobe
7 7 (1.62%) Teradata
8 5 (1.16%) DoubleClick
8 5 (1.16%) IBM
9 4 (0.93%) Apple
9 4 (0.93%) Coremetrics
10 3 (0.69%) Facebook
10 3 (0.69%) Salesforce.com
11 2 (0.46%) Hortonworks
11 2 (0.46%) HP
11 2 (0.46%) Optimizely
12 1 (0.23%) Confirmit
12 1 (0.23%) hybris
12 1 (0.23%) Red Hat
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