The table below looks at the statistics for Customer Insight skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Customer Insight
Rank 532 529 515
Rank change year-on-year
-3 -14
Contract jobs citing Customer Insight 93 87 73
As % of all contract IT jobs located in the UK 0.16% 0.16% 0.14%
As % of the Processes & Methodologies category 0.20% 0.21% 0.18%
Number of daily rates quoted 55 61 59
Average daily rate
Keep up to 90%
of your Daily Rate
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£375 £406 £375
Average daily rate % change year-on-year
-7.52% +8.13%
90% offered a daily rate of more than £250 £290 £258
10% offered a daily rate of more than £489 £525 £452
UK excluding London average daily rate £408 £413 £325
% change year-on-year
-1.21% +26.92%
Number of hourly rates quoted 0 1 0
Average hourly rate - £15.00 -
UK excluding London average hourly rate - £15.00 -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
45650 42374 39473
As % of all contract IT jobs located in the UK 77.94% 76.20% 74.95%
Number of daily rates quoted 29733 26205 24236
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1234 1151 1099
Average hourly rate £31.44 £23.50 £29.00
Average hourly rate % change year-on-year
+33.78% -18.96%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.00 £50.00 £50.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Customer Insight
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Insight within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the UK

Customer Insight
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight within the UK.

Customer Insight Daily Rate Trend in the UK

Customer Insight
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight within the UK over the 3 months to 28 August 2015.

Customer Insight Daily Rate Histogram in the UK

Customer Insight
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight within the UK.

Customer Insight Hourly Rate Trend in the UK

Customer Insight
Top 29 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 85 £375 -11.76% 37
London +3 38 £338 -16.76% 18
North East -11 16 - -
Tyne and Wear -11 16 - -
Newcastle upon Tyne -13 16 - -
City of London +7 12 £338 -15.83% 4
South East -20 9 £313 -10.71% 5
Scotland - 8 £450 -
North West -27 7 £345 -1.42% 4
Edinburgh - 7 £466 -
South West -11 5 £432 -4.00% 1
Surrey - 5 - - 1
Bristol -3 4 £387 +17.27% 1
West Midlands - 4 £450 - 5
Coventry - 4 £450 - 4
Guildford - 4 - -
Manchester -19 3 £375 +7.14% 3
Yorkshire -34 3 £375 -13.79% 1
East of England +4 2 £425 - 1
Berkshire -7 2 £313 -21.87% 1
West Yorkshire -28 2 £381 -12.35% 1
High Wycombe - 2 - - 1
Buckinghamshire - 2 - - 1
Essex - 2 £425 - 1
Slough 0 1 £375 -25.92%
Wiltshire -2 1 £494 +3.89%
Swindon -6 1 £494 +9.66%
Chelmsford - 1 £425 -
Reading - 1 £250 -

Customer Insight
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK citing Customer Insight also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Insight.

1 65 (35.91%) Agile Software Development
2 61 (33.70%) User Experience
2 61 (33.70%) Analytical Skills
3 59 (32.60%) Degree
4 56 (30.94%) Finance
5 50 (27.62%) Analytics
6 46 (25.41%) SQL
7 44 (24.31%) Marketing
8 43 (23.76%) SAS
9 26 (14.36%) Usability Testing
10 25 (13.81%) Market Research
11 24 (13.26%) Psychology
11 24 (13.26%) HTML
11 24 (13.26%) CSS
12 23 (12.71%) Human Factors
13 21 (11.60%) Stakeholder Management
14 20 (11.05%) Rapid Prototyping
14 20 (11.05%) Mobile App
15 18 (9.94%) MS Excel
15 18 (9.94%) CRM
16 17 (9.39%) Retail
17 16 (8.84%) Project Management
17 16 (8.84%) Business Intelligence
18 15 (8.29%) Scrum
19 14 (7.73%) Data Mining
20 13 (7.18%) Data Modelling
20 13 (7.18%) PRINCE2
20 13 (7.18%) Change Management
20 13 (7.18%) Banking
20 13 (7.18%) Marketing Analytics

Customer Insight
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK citing Customer Insight also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Insight. Up to 20 skills are shown per category.

Application Platforms
1 43 (23.76%) SAS
2 3 (1.66%) CMS
3 1 (0.55%) SharePoint
Applications
1 18 (9.94%) MS Excel
2 11 (6.08%) MS Office
3 9 (4.97%) MS PowerPoint
4 7 (3.87%) SPSS
5 6 (3.31%) Photoshop
6 2 (1.10%) Spreadsheet
7 1 (0.55%) OmniGraffle
7 1 (0.55%) MS Visio
7 1 (0.55%) Adobe Illustrator
7 1 (0.55%) InfoPath
Business Applications
1 1 (0.55%) Agresso
1 1 (0.55%) Dynamics CRM
1 1 (0.55%) Dynamics AX
1 1 (0.55%) Cognos Business Intelligence
Cloud Services
1 8 (4.42%) Office 365
2 1 (0.55%) Veeva
2 1 (0.55%) Google Analytics
Communications & Networking
1 3 (1.66%) Broadband
2 1 (0.55%) SMS
2 1 (0.55%) HTTP
2 1 (0.55%) TCP/IP
2 1 (0.55%) SSL
2 1 (0.55%) SAN
2 1 (0.55%) NGN
2 1 (0.55%) Radio Access Network
Database & Business Intelligence
1 14 (7.73%) Data Mining
2 11 (6.08%) Data Warehouse
3 8 (4.42%) MS Access
4 5 (2.76%) SQL Server
4 5 (2.76%) QlikView
4 5 (2.76%) Relational Database
4 5 (2.76%) Oracle BI EE
5 4 (2.21%) Base SAS
5 4 (2.21%) SAS Enterprise Guide
6 2 (1.10%) Big Data
7 1 (0.55%) Hadoop
7 1 (0.55%) SQL Server Analysis Services
7 1 (0.55%) BusinessObjects
7 1 (0.55%) Data Mart
7 1 (0.55%) SQL Server Integration Services
Development Applications
1 2 (1.10%) Visual Studio
2 1 (0.55%) Toad
2 1 (0.55%) ERwin
2 1 (0.55%) Subversion
2 1 (0.55%) Git (software)
2 1 (0.55%) Jenkins
General
1 56 (30.94%) Finance
2 44 (24.31%) Marketing
3 17 (9.39%) Retail
4 13 (7.18%) Banking
5 8 (4.42%) Telecoms
6 6 (3.31%) Retail Banking
7 4 (2.21%) Online Betting
8 3 (1.66%) Back Office
9 2 (1.10%) Publishing
9 2 (1.10%) Multimedia
10 1 (0.55%) Local Government
10 1 (0.55%) Games
10 1 (0.55%) Financial Institution
10 1 (0.55%) Advertising
Job Titles
1 68 (37.57%) Analyst
2 31 (17.13%) Insight Analyst
3 28 (15.47%) Customer Analyst
4 27 (14.92%) Designer
5 25 (13.81%) Customer Insight Analyst
6 23 (12.71%) UX Designer
7 20 (11.05%) Data Analyst
8 19 (10.50%) Business Analyst
9 12 (6.63%) Developer
9 12 (6.63%) Consultant
10 9 (4.97%) SAS Developer
10 9 (4.97%) SAS Analyst
11 8 (4.42%) Insight Data Analyst
12 7 (3.87%) User Experience Researcher
13 6 (3.31%) Senior Analyst
13 6 (3.31%) Programme Manager
13 6 (3.31%) Project Manager
14 5 (2.76%) Senior Consultant
14 5 (2.76%) Senior Business Analyst
14 5 (2.76%) Service Manager
Libraries, Frameworks & Software Standards
1 24 (13.26%) CSS
1 24 (13.26%) HTML
2 3 (1.66%) HTML5
3 2 (1.10%) .NET
3 2 (1.10%) Web Services
3 2 (1.10%) Sass
3 2 (1.10%) jQuery
4 1 (0.55%) AngularJS
4 1 (0.55%) Play Framework
4 1 (0.55%) Middleware
4 1 (0.55%) Ajax
4 1 (0.55%) Ruby on Rails
4 1 (0.55%) JSON
4 1 (0.55%) Django
4 1 (0.55%) REST
4 1 (0.55%) CSS3
Miscellaneous
1 61 (33.70%) User Experience
1 61 (33.70%) Analytical Skills
2 24 (13.26%) Psychology
3 23 (12.71%) Human Factors
4 20 (11.05%) Mobile App
5 7 (3.87%) Mathematics
5 7 (3.87%) Statistics
6 5 (2.76%) Management Information System
6 5 (2.76%) Clustering
6 5 (2.76%) Data Extraction
7 4 (2.21%) Social Media
8 3 (1.66%) Visualisation
9 2 (1.10%) Freedom of Information
10 1 (0.55%) PMI
10 1 (0.55%) NHS
10 1 (0.55%) GIS
10 1 (0.55%) Data Protection Act
10 1 (0.55%) Online Games
10 1 (0.55%) FMCG
10 1 (0.55%) Mobile Banking
Operating Systems
1 8 (4.42%) Windows
1 8 (4.42%) Windows 7
2 1 (0.55%) UNIX
2 1 (0.55%) Linux
2 1 (0.55%) Mac OS X
2 1 (0.55%) Red Hat Enterprise Linux
Processes & Methodologies
1 65 (35.91%) Agile Software Development
2 50 (27.62%) Analytics
3 26 (14.36%) Usability Testing
4 25 (13.81%) Market Research
5 21 (11.60%) Stakeholder Management
6 20 (11.05%) Rapid Prototyping
7 18 (9.94%) CRM
8 16 (8.84%) Business Intelligence
8 16 (8.84%) Project Management
9 15 (8.29%) Scrum
10 13 (7.18%) PRINCE2
10 13 (7.18%) Data Modelling
10 13 (7.18%) Change Management
10 13 (7.18%) Marketing Analytics
11 12 (6.63%) Customer Analytics
11 12 (6.63%) Data Analysis
12 11 (6.08%) Business Analysis
12 11 (6.08%) E-Commerce
12 11 (6.08%) Propensity Modelling
13 10 (5.52%) Continuous Improvement
Programming Languages
1 46 (25.41%) SQL
2 6 (3.31%) VBA
3 5 (2.76%) R
4 3 (1.66%) Java
5 2 (1.10%) JavaScript
5 2 (1.10%) C#
6 1 (0.55%) C
6 1 (0.55%) Ruby
6 1 (0.55%) SAS Macro
6 1 (0.55%) Scala
Qualifications
1 59 (32.60%) Degree
2 9 (4.97%) Security Cleared
3 5 (2.76%) PRINCE2 Practitioner
4 3 (1.66%) CTC Cleared
5 2 (1.10%) Six Sigma Black Belt
6 1 (0.55%) PMI Certification
6 1 (0.55%) MBA
6 1 (0.55%) SC Cleared
Quality Assurance & Compliance
1 8 (4.42%) QA
Systems Management
1 1 (0.55%) HP Quality Center
1 1 (0.55%) Puppet
1 1 (0.55%) Opscode Chef
Vendors
1 12 (6.63%) Microsoft
2 4 (2.21%) Oracle
2 4 (2.21%) WorldPay
3 3 (1.66%) Teradata
4 2 (1.10%) Tableau
4 2 (1.10%) Cognos
4 2 (1.10%) Salesforce.com
5 1 (0.55%) BT
5 1 (0.55%) HP
5 1 (0.55%) IBM
5 1 (0.55%) SAP
5 1 (0.55%) WSO2
5 1 (0.55%) Lagan
5 1 (0.55%) Google
5 1 (0.55%) Pega
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