The table below looks at the statistics for Customer Insight skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 30 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Customer Insight
Rank 486 579 547
Rank change year-on-year
+93 -32
Contract jobs citing Customer Insight 177 84 91
As % of all contract IT jobs located in the UK 0.33% 0.15% 0.17%
As % of the Processes & Methodologies category 0.40% 0.18% 0.21%
Number of daily rates quoted 105 42 58
Median daily rate £400 £381 £425
Median daily rate % change year-on-year
+4.91% -10.29%
90% offered a daily rate of more than £300 £250 £289
10% offered a daily rate of more than £581 £700 £525
UK excluding London median daily rate £400 £375 £413
% change year-on-year
+6.66% -9.09%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £16.50
UK excluding London median hourly rate - - £15.00

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44547 45656 42956
As % of all contract IT jobs located in the UK 82.75% 79.99% 78.49%
Number of daily rates quoted 29462 29606 26622
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £280 £275
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1037 1202 1216
Median hourly rate £29.00 £30.00 £25.00
Median hourly rate % change year-on-year
-3.33% +20.00%
90% offered a hourly rate of more than £12.50 £12.36 £13.00
10% offered a hourly rate of more than £52.16 £52.17 £48.00
UK excluding London median hourly rate £30.00 £30.50 £26.50
% change year-on-year
-1.63% +15.09%

Customer Insight
Jobs Demand Trend

The demand trend of contract jobs citing Customer Insight as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the UK

Customer Insight
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight within the UK.

Customer Insight Daily Rate Trend in the UK

Customer Insight
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight within the UK over the 3 months to 30 July 2016.

Customer Insight Daily Rate Histogram in the UK

Customer Insight
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight within the UK.

Customer Insight Hourly Rate Trend in the UK

Customer Insight
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +111 175 £400 +6.66% 42
London +61 104 £463 +15.62% 28
West Midlands - 31 £400 -
Coventry - 14 £400 -
South East +21 12 £400 +28.00% 9
West Yorkshire +14 12 £325 -14.75%
Yorkshire +8 12 £325 -13.33%
Leeds - 11 - -
City of London +48 8 £350 -30.00% 5
South West +11 7 £325 - 1
West Sussex -2 7 £400 - 1
Worthing -7 7 £400 -
Bristol +3 6 £325 - 1
North West +1 6 £340 +1.49% 3
Birmingham - 6 £431 -
Shropshire - 6 - -
Telford - 6 - -
Croydon - 6 £535 -
Berkshire -4 5 - - 3
Tyne and Wear -51 2 - -
North East -54 2 - -
Newcastle upon Tyne -56 2 - -
Hammersmith - 2 £375 -
East of England +18 1 £300 -7.62% 1
Reading +5 1 - - 1
Merseyside 0 1 £450 -25.00%
Liverpool -1 1 £450 -25.00%
Scotland -2 1 £330 -29.14%
Edinburgh -7 1 £330 -29.14%
Manchester -10 1 - - 3

Customer Insight
Top 30 Related IT Skills

For the 6 months to 30 July 2016, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Insight.

1 157 (62.06%) Agile Software Development
2 126 (49.80%) User Experience
3 98 (38.74%) Degree
4 81 (32.02%) Analytical Skills
5 68 (26.88%) Market Research
6 67 (26.48%) Usability Testing
6 67 (26.48%) Psychology
7 65 (25.69%) Service Design
8 58 (22.92%) Ethnography
9 56 (22.13%) Guerrilla Research
9 56 (22.13%) Human Factors
10 54 (21.34%) Analytics
11 51 (20.16%) Marketing
12 39 (15.42%) Finance
13 38 (15.02%) HTML
13 38 (15.02%) SQL
14 37 (14.62%) CSS
15 35 (13.83%) Product Management
16 30 (11.86%) Retail
17 29 (11.46%) Prototyping
18 24 (9.49%) SAS
19 21 (8.30%) Project Management
19 21 (8.30%) Rapid Prototyping
19 21 (8.30%) Mobile App
20 19 (7.51%) Data Analysis
20 19 (7.51%) Stakeholder Management
21 17 (6.72%) Python
22 15 (5.93%) Scrum
23 14 (5.53%) CRM
24 13 (5.14%) Banking

Customer Insight
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (9.49%) SAS
2 3 (1.19%) Drupal
3 2 (0.79%) Marvel
4 1 (0.40%) Apache Spark
4 1 (0.40%) Elasticsearch
4 1 (0.40%) nginx
4 1 (0.40%) Oracle Service Bus
4 1 (0.40%) Oracle SOA Suite
4 1 (0.40%) Tomcat
4 1 (0.40%) WebLogic
4 1 (0.40%) WordPress
Applications
1 7 (2.77%) Adobe Illustrator
1 7 (2.77%) OmniGraffle
1 7 (2.77%) Photoshop
2 5 (1.98%) Adobe Creative Suite
3 3 (1.19%) MS Excel
3 3 (1.19%) MS Office
3 3 (1.19%) MS PowerPoint
4 2 (0.79%) SPSS
Business Applications
1 3 (1.19%) Oracle EBS R12
2 1 (0.40%) Magento
2 1 (0.40%) Oracle 11i
2 1 (0.40%) Oracle Applications
2 1 (0.40%) Oracle Assets
2 1 (0.40%) Oracle EBS
2 1 (0.40%) Oracle Financials
2 1 (0.40%) WebTrends
Cloud Services
1 8 (3.16%) Google Analytics
2 4 (1.58%) Google Apps
3 3 (1.19%) Google Play
4 1 (0.40%) Adobe Analytics
4 1 (0.40%) Amazon AWS
Communications & Networking
1 3 (1.19%) HTTPS
1 3 (1.19%) Internet
2 2 (0.79%) Skype
3 1 (0.40%) NFC
Database & Business Intelligence
1 11 (4.35%) QlikView
2 9 (3.56%) Big Data
3 6 (2.37%) Hadoop
4 5 (1.98%) Data Mining
4 5 (1.98%) Data Warehouse
4 5 (1.98%) NoSQL
5 4 (1.58%) Base SAS
5 4 (1.58%) BusinessObjects
5 4 (1.58%) MySQL
5 4 (1.58%) Relational Database
6 3 (1.19%) Apache Cassandra
6 3 (1.19%) Apache Hive
6 3 (1.19%) MongoDB
6 3 (1.19%) PostgreSQL
7 2 (0.79%) Data Lake
7 2 (0.79%) Qlik Sense
7 2 (0.79%) SQL Server Integration Services
8 1 (0.40%) Oracle Database 11g
8 1 (0.40%) SAS Enterprise Guide
8 1 (0.40%) SQL Server Reporting Services
Development Applications
1 9 (3.56%) Axure RP
2 3 (1.19%) Appium
2 3 (1.19%) Git (software)
2 3 (1.19%) git-flow
2 3 (1.19%) Gradle
2 3 (1.19%) Hamcrest
2 3 (1.19%) Jenkins
2 3 (1.19%) jMock
2 3 (1.19%) JUnit
2 3 (1.19%) Mockito
2 3 (1.19%) Robolectric
2 3 (1.19%) Robotium
General
1 51 (20.16%) Marketing
2 39 (15.42%) Finance
3 30 (11.86%) Retail
4 13 (5.14%) Banking
5 11 (4.35%) Telecoms
6 7 (2.77%) Advertising
6 7 (2.77%) Games
7 6 (2.37%) Publishing
8 3 (1.19%) Legal
9 2 (0.79%) Financial Institution
9 2 (0.79%) Retail Banking
10 1 (0.40%) Brand Awareness
10 1 (0.40%) Electronics
10 1 (0.40%) Investment Banking
10 1 (0.40%) Local Government
Job Titles
1 67 (26.48%) User Researcher
2 60 (23.72%) User Experience Researcher
3 50 (19.76%) Analyst
4 38 (15.02%) Designer
5 33 (13.04%) Architect
6 27 (10.67%) Technical Architect
7 25 (9.88%) UX Designer
8 18 (7.11%) Insight Analyst
8 18 (7.11%) Product Manager
9 17 (6.72%) Data Analyst
9 17 (6.72%) SQL Analyst
10 15 (5.93%) Customer Analyst
11 14 (5.53%) Customer Insight Analyst
12 13 (5.14%) Business Analyst
13 10 (3.95%) Digital Product Manager
14 9 (3.56%) Developer
14 9 (3.56%) Web Designer
15 8 (3.16%) Digital Designer
15 8 (3.16%) Project Manager
15 8 (3.16%) SAS Analyst
Libraries, Frameworks & Software Standards
1 38 (15.02%) HTML
2 37 (14.62%) CSS
3 8 (3.16%) HTML5
4 7 (2.77%) REST
5 6 (2.37%) jQuery
5 6 (2.37%) JSON
6 5 (1.98%) RESTful
7 3 (1.19%) Ajax
7 3 (1.19%) CSS3
7 3 (1.19%) Django
7 3 (1.19%) Play Framework
7 3 (1.19%) Ruby on Rails
7 3 (1.19%) Web Services
8 2 (0.79%) SOAP
8 2 (0.79%) XML
9 1 (0.40%) .NET
9 1 (0.40%) JMS
9 1 (0.40%) LAMP
9 1 (0.40%) Middleware
9 1 (0.40%) XML Messaging
Miscellaneous
1 126 (49.80%) User Experience
2 81 (32.02%) Analytical Skills
3 67 (26.48%) Psychology
4 21 (8.30%) Mobile App
5 10 (3.95%) Statistics
6 8 (3.16%) Tandem
6 8 (3.16%) Visualisation
7 4 (1.58%) Mathematics
8 3 (1.19%) Algorithms
8 3 (1.19%) CESG
8 3 (1.19%) Data Integration
8 3 (1.19%) Enterprise Software
8 3 (1.19%) Virtual Team
9 2 (0.79%) Data Structures
9 2 (0.79%) Economics
9 2 (0.79%) Smart Meter
10 1 (0.40%) Computer Science
10 1 (0.40%) Data Extraction
10 1 (0.40%) FMCG
10 1 (0.40%) Online Banking
Operating Systems
1 3 (1.19%) Android
Processes & Methodologies
1 157 (62.06%) Agile Software Development
2 68 (26.88%) Market Research
3 67 (26.48%) Usability Testing
4 65 (25.69%) Service Design
5 58 (22.92%) Ethnography
6 56 (22.13%) Guerrilla Research
6 56 (22.13%) Human Factors
7 54 (21.34%) Analytics
8 35 (13.83%) Product Management
9 29 (11.46%) Prototyping
10 21 (8.30%) Project Management
10 21 (8.30%) Rapid Prototyping
11 19 (7.51%) Data Analysis
11 19 (7.51%) Stakeholder Management
12 15 (5.93%) Scrum
13 14 (5.53%) CRM
14 12 (4.74%) Direct Marketing
15 11 (4.35%) Coaching
15 11 (4.35%) E-Commerce
15 11 (4.35%) Wireframes
Programming Languages
1 38 (15.02%) SQL
2 17 (6.72%) Python
3 7 (2.77%) Java
4 6 (2.37%) Ruby
5 5 (1.98%) C
5 5 (1.98%) Scala
5 5 (1.98%) VBA
6 4 (1.58%) R
7 2 (0.79%) PL/SQL
8 1 (0.40%) C++
8 1 (0.40%) JavaScript
8 1 (0.40%) PHP
8 1 (0.40%) SAS Macro
Qualifications
1 98 (38.74%) Degree
2 11 (4.35%) Security Cleared
3 9 (3.56%) BPSS Clearance
4 3 (1.19%) BC Cleared
4 3 (1.19%) SC Cleared
5 2 (0.79%) Six Sigma Black Belt
6 1 (0.40%) PhD
Quality Assurance & Compliance
1 9 (3.56%) QA
2 4 (1.58%) Disclosure Scotland
3 2 (0.79%) Data Quality
3 2 (0.79%) WCAG
4 1 (0.40%) Basel II
4 1 (0.40%) Solvency II
Vendors
1 12 (4.74%) Google
2 7 (2.77%) Adobe
3 6 (2.37%) Tableau
3 6 (2.37%) Teradata
4 5 (1.98%) Oracle
5 3 (1.19%) Facebook
5 3 (1.19%) Optimizely
6 2 (0.79%) Salesforce.com
6 2 (0.79%) Siebel
7 1 (0.40%) Amdocs
7 1 (0.40%) Hortonworks
7 1 (0.40%) Omniture
7 1 (0.40%) Progress
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