The table below looks at the statistics for Customer Insight skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Customer Insight
Rank 525 501 492
Rank change year-on-year
-24 -9
Contract jobs citing Customer Insight 87 73 102
As % of all contract IT jobs located in the UK 0.16% 0.14% 0.18%
As % of the Processes & Methodologies category 0.21% 0.19% 0.25%
Number of daily rates quoted 61 59 68
Average daily rate
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£406 £375 £414
Average daily rate % change year-on-year
+8.13% -9.42%
90% offered a daily rate of more than £290 £258 £350
10% offered a daily rate of more than £525 £452 £500
UK excluding London average daily rate £413 £325 £400
% change year-on-year
+26.92% -18.75%
Number of hourly rates quoted 1 0 0
Average hourly rate £15.00 - -
UK excluding London average hourly rate £15.00 - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41340 38593 41072
As % of all contract IT jobs located in the UK 74.29% 73.27% 70.97%
Number of daily rates quoted 25582 23715 23832
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £273 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1138 1054 1464
Average hourly rate £23.00 £28.00 £31.50
Average hourly rate % change year-on-year
-17.85% -11.11%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Customer Insight
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Insight within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the UK

Customer Insight
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight within the UK.

Customer Insight Daily Rate Trend in the UK

Customer Insight
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight within the UK over the 3 months to 28 August 2014.

Customer Insight Daily Rate Histogram in the UK

Customer Insight
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight within the UK.

Customer Insight Hourly Rate Trend in the UK

Customer Insight
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 85 £425 +13.33% 34
London +16 53 £406 +8.13% 18
South East 0 10 £350 +7.69% 6
City of London +16 9 £401 +10.62% 7
Yorkshire +1 8 £435 +24.28% 2
West Yorkshire 0 8 £435 +24.28% 2
South West -28 6 £450 +5.88% 2
Berkshire +12 5 £400 - 4
Bromley - 4 £335 -
North West 0 3 £350 +12.17% 1
Manchester - 3 £350 - 1
North East -22 2 £500 +62.60% 1
Tyne and Wear - 2 £500 - 1
Newcastle upon Tyne - 2 £500 - 1
East of England -26 1 £425 -
Hertfordshire - 1 £425 -
Kent - - - -
Middlesex - - - -
Northamptonshire - - - - 1
Surrey - - - - 2
Sussex - - - -
West Sussex - - - -
Buckinghamshire - - - -
Cheshire - - - -
Dorset - - - - 1
Essex - - - -
Northampton - - - -
Shepperton - - - -
Solihull - - - -
Staines - - - -

Customer Insight
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT contractor jobs within the UK citing Customer Insight also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Insight.

1 67 (37.02%) Marketing
2 52 (28.73%) Analytics
3 43 (23.76%) Retail
4 40 (22.10%) Finance
5 37 (20.44%) SAS
6 36 (19.89%) SQL
6 36 (19.89%) Degree
7 34 (18.78%) Data Analysis
8 28 (15.47%) Project Management
9 24 (13.26%) Stakeholder Management
10 23 (12.71%) Agile Software Development
11 22 (12.15%) Banking
12 19 (10.50%) Data Mining
13 18 (9.94%) CRM
14 16 (8.84%) Usability Testing
15 15 (8.29%) Legal
15 15 (8.29%) Mobile App
16 14 (7.73%) HTML
16 14 (7.73%) Base SAS
17 13 (7.18%) Market Research
17 13 (7.18%) CSS
17 13 (7.18%) Mercator
18 12 (6.63%) Telecoms
18 12 (6.63%) Performance Management
18 12 (6.63%) Content Management
19 11 (6.08%) Programme Management
20 10 (5.52%) Management Information System
20 10 (5.52%) SEO
20 10 (5.52%) Benchmarking
20 10 (5.52%) MS Excel

Customer Insight
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT contractor jobs within the UK citing Customer Insight also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Insight. Up to 20 skills are shown per category.

Application Platforms
1 37 (20.44%) SAS
2 3 (1.66%) CMS
2 3 (1.66%) Umbraco
Applications
1 10 (5.52%) MS Excel
2 8 (4.42%) SPSS
3 6 (3.31%) MS PowerPoint
4 4 (2.21%) MS Visio
5 3 (1.66%) Photoshop
5 3 (1.66%) OmniGraffle
5 3 (1.66%) Adobe Illustrator
5 3 (1.66%) MS Office
6 2 (1.10%) MS Project
Business Applications
1 4 (2.21%) Dynamics CRM
2 3 (1.66%) Google Analytics
2 3 (1.66%) SAP Oil and Gas
3 2 (1.10%) SiteCatalyst
3 2 (1.10%) WebTrends
4 1 (0.55%) Maximo
4 1 (0.55%) Summit
Communications & Networking
1 2 (1.10%) Intranet
1 2 (1.10%) Internet
2 1 (0.55%) 3G
2 1 (0.55%) MVNO
2 1 (0.55%) Broadband
Database & Business Intelligence
1 19 (10.50%) Data Mining
2 14 (7.73%) Base SAS
3 10 (5.52%) Big Data
4 9 (4.97%) Data Warehouse
5 8 (4.42%) SQL Server Integration Services
6 7 (3.87%) SQL Server
7 5 (2.76%) SQL Server Reporting Services
7 5 (2.76%) Hadoop
8 4 (2.21%) SQL Server 2012
9 3 (1.66%) MongoDB
10 2 (1.10%) Apache Cassandra
10 2 (1.10%) NoSQL
10 2 (1.10%) Relational Database
10 2 (1.10%) SAS Enterprise Guide
10 2 (1.10%) MySQL
10 2 (1.10%) PostgreSQL
11 1 (0.55%) DataStage
11 1 (0.55%) EDRMS
11 1 (0.55%) DB2
11 1 (0.55%) DTS
Development Applications
1 4 (2.21%) Axure RP
2 1 (0.55%) Toad
2 1 (0.55%) ProC
2 1 (0.55%) Git (software)
General
1 67 (37.02%) Marketing
2 43 (23.76%) Retail
3 40 (22.10%) Finance
4 22 (12.15%) Banking
5 15 (8.29%) Legal
6 12 (6.63%) Telecoms
7 8 (4.42%) Back Office
7 8 (4.42%) Retail Banking
8 6 (3.31%) Games
9 5 (2.76%) Advertising
10 3 (1.66%) Electronics
10 3 (1.66%) Manufacturing
11 2 (1.10%) Publishing
11 2 (1.10%) Multimedia
12 1 (0.55%) Local Government
Job Titles
1 48 (26.52%) Analyst
2 18 (9.94%) Designer
3 17 (9.39%) User Experience Designer
4 15 (8.29%) Consultant
4 15 (8.29%) Business Analyst
5 12 (6.63%) Developer
5 12 (6.63%) Data Analyst
5 12 (6.63%) Insight Analyst
6 9 (4.97%) Data Manager
6 9 (4.97%) SAS Analyst
6 9 (4.97%) Project Manager
6 9 (4.97%) Senior Manager
7 8 (4.42%) Product Manager
8 7 (3.87%) Customer Analyst
8 7 (3.87%) Marketing Manager
8 7 (3.87%) User Experience Researcher
9 6 (3.31%) SAS Insight Analyst
9 6 (3.31%) Interaction Designer
9 6 (3.31%) User Experience Consultant
9 6 (3.31%) UI Designer
Libraries, Frameworks & Software Standards
1 14 (7.73%) HTML
2 13 (7.18%) CSS
3 4 (2.21%) Web Services
4 3 (1.66%) ATL
4 3 (1.66%) jQuery
5 1 (0.55%) HTML5
5 1 (0.55%) REST
5 1 (0.55%) Ruby on Rails
Miscellaneous
1 15 (8.29%) Mobile App
2 10 (5.52%) Management Information System
3 9 (4.97%) Copywriting
3 9 (4.97%) Psychology
3 9 (4.97%) Visualisation
4 7 (3.87%) Open Source
4 7 (3.87%) Human Factors
5 5 (2.76%) Social Media
6 4 (2.21%) Statistics
6 4 (2.21%) DTV
7 3 (1.66%) W3C
7 3 (1.66%) iPad
7 3 (1.66%) iPhone
8 2 (1.10%) FMCG
8 2 (1.10%) Digital Media
8 2 (1.10%) Machine to Machine
8 2 (1.10%) Tandem
8 2 (1.10%) Economics
8 2 (1.10%) Mathematics
9 1 (0.55%) Physics
Operating Systems
1 6 (3.31%) Linux
1 6 (3.31%) UNIX
2 2 (1.10%) Windows
3 1 (0.55%) Windows 2000
3 1 (0.55%) Windows XP
3 1 (0.55%) Windows Server 2003
3 1 (0.55%) Windows Server 2008
3 1 (0.55%) Windows 7
3 1 (0.55%) Apple iOS
3 1 (0.55%) Windows Server 2012
Processes & Methodologies
1 52 (28.73%) Analytics
2 34 (18.78%) Data Analysis
3 28 (15.47%) Project Management
4 24 (13.26%) Stakeholder Management
5 23 (12.71%) Agile Software Development
6 18 (9.94%) CRM
7 16 (8.84%) Usability Testing
8 13 (7.18%) Market Research
9 12 (6.63%) Performance Management
9 12 (6.63%) Content Management
10 11 (6.08%) Programme Management
11 10 (5.52%) SEO
11 10 (5.52%) Information Management
11 10 (5.52%) Benchmarking
12 9 (4.97%) E-Commerce
12 9 (4.97%) Business Intelligence
12 9 (4.97%) Database Marketing
12 9 (4.97%) Rapid Prototyping
12 9 (4.97%) Customer Analysis
13 8 (4.42%) Continuous Improvement
Programming Languages
1 36 (19.89%) SQL
2 6 (3.31%) SAS Macro
3 5 (2.76%) Shell Script
4 4 (2.21%) JavaScript
5 3 (1.66%) Python
5 3 (1.66%) R
6 2 (1.10%) Java
7 1 (0.55%) PL/SQL
7 1 (0.55%) T-SQL
7 1 (0.55%) VBScript
7 1 (0.55%) VB
7 1 (0.55%) PROC SQL
7 1 (0.55%) Objective-C
7 1 (0.55%) Ruby
Qualifications
1 36 (19.89%) Degree
2 8 (4.42%) Security Cleared
3 6 (3.31%) SC Cleared
4 3 (1.66%) CTC Cleared
5 2 (1.10%) APMP
6 1 (0.55%) PRINCE2 Certification
6 1 (0.55%) BC Cleared
Quality Assurance & Compliance
1 3 (1.66%) QA
1 3 (1.66%) PCI DSS
2 1 (0.55%) Data Quality
2 1 (0.55%) ISO 9001
2 1 (0.55%) ISO 14001
System Software
1 3 (1.66%) Cronacle
2 1 (0.55%) VMware Infrastructure
2 1 (0.55%) XenApp
2 1 (0.55%) VMware ESXi
2 1 (0.55%) Tivoli Workload Scheduler
2 1 (0.55%) VMware ESX
Systems Management
1 1 (0.55%) Tivoli
1 1 (0.55%) Tivoli Storage Manager
1 1 (0.55%) HP Quality Center
1 1 (0.55%) Symantec Endpoint Protection
Vendors
1 13 (7.18%) Mercator
2 8 (4.42%) Microsoft
3 7 (3.87%) Teradata
4 6 (3.31%) Oracle
5 5 (2.76%) Tableau
6 3 (1.66%) Omniture
6 3 (1.66%) Endeca
6 3 (1.66%) SAP
6 3 (1.66%) Google
6 3 (1.66%) Lyris
7 2 (1.10%) Adobe
7 2 (1.10%) Alterian
8 1 (0.55%) Symantec
8 1 (0.55%) VMware
8 1 (0.55%) DoubleClick
8 1 (0.55%) ExactTarget
8 1 (0.55%) Intel
8 1 (0.55%) Citrix
8 1 (0.55%) MicroStrategy
8 1 (0.55%) Progress
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