The table below looks at the statistics for Customer Insight skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Customer Insight
Rank 538 516 474
Rank change year-on-year
-22 -42
Contract jobs citing Customer Insight 91 65 105
As % of all contract IT jobs located in the UK 0.16% 0.12% 0.19%
As % of the Processes & Methodologies category 0.21% 0.17% 0.26%
Number of daily rates quoted 71 46 61
Average daily rate
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of your Daily Rate
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£400 £375 £425
Average daily rate % change year-on-year
+6.66% -11.76%
90% offered a daily rate of more than £281 £225 £350
10% offered a daily rate of more than £570 £452 £463
UK excluding London average daily rate £400 £375 £400
% change year-on-year
+6.66% -6.25%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42929 39035 40382
As % of all contract IT jobs located in the UK 73.67% 74.11% 72.10%
Number of daily rates quoted 27471 24251 23495
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £270 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £363 £368
% change year-on-year
+3.44% -1.36%
Number of hourly rates quoted 1195 1145 1515
Average hourly rate £24.00 £27.15 £30.00
Average hourly rate % change year-on-year
-11.60% -9.50%
90% offered a hourly rate of more than £12.00 £12.50 £12.54
10% offered a hourly rate of more than £50.00 £45.00 £46.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Customer Insight
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Insight within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the UK

Customer Insight
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight within the UK.

Customer Insight Daily Rate Trend in the UK

Customer Insight
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight within the UK over the 3 months to 20 October 2014.

Customer Insight Daily Rate Histogram in the UK

Customer Insight
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight within the UK.

Customer Insight Hourly Rate Trend in the UK

Customer Insight
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 90 £400 +6.66% 30
London +16 46 £383 +5.51% 20
South East +2 18 £300 - 1
North East -26 11 £375 +21.95% 2
Newcastle upon Tyne - 11 £375 - 1
Tyne and Wear - 11 £375 - 1
Berkshire +19 9 £500 -
City of London +14 5 £350 - 4
Yorkshire -4 5 £430 +10.25% 1
West Yorkshire -9 5 £430 +10.25%
Bromley - 5 £350 -
South West -32 4 £425 +30.76% 3
West Midlands -16 3 £369 -7.81%
North West -9 2 £613 +96.31% 2
Bristol -28 2 £365 +7.66% 2
Manchester - 2 £613 - 1
Staffordshire - 2 £350 -
East Midlands +5 1 £450 +5.88%
South Wales - 1 £280 -
Northamptonshire - 1 £450 -
Northampton - 1 £450 -
Cardiff - 1 £280 -
Wales - 1 £280 -
Thames Valley - - - -
East Yorkshire - - - - 1
East of England - - - - 1
Croydon - - - -
Dartford - - - -
Guildford - - - -
Hull - - - - 1

Customer Insight
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT contractor jobs within the UK citing Customer Insight also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Insight.

1 55 (29.57%) Agile Software Development
1 55 (29.57%) Analytical Skills
2 50 (26.88%) Marketing
2 50 (26.88%) User Experience
3 48 (25.81%) Analytics
4 46 (24.73%) SAS
5 42 (22.58%) Retail
6 39 (20.97%) SQL
6 39 (20.97%) Data Analysis
7 37 (19.89%) Degree
8 31 (16.67%) Finance
9 27 (14.52%) Stakeholder Management
10 26 (13.98%) Project Management
11 21 (11.29%) Mobile App
12 20 (10.75%) HTML
12 20 (10.75%) Banking
13 18 (9.68%) CSS
13 18 (9.68%) Usability Testing
14 17 (9.14%) Rapid Prototyping
14 17 (9.14%) CRM
14 17 (9.14%) Data Mining
15 15 (8.06%) SPSS
16 14 (7.53%) Legal
16 14 (7.53%) MS Excel
17 13 (6.99%) Base SAS
18 12 (6.45%) Market Research
18 12 (6.45%) Mercator
19 11 (5.91%) Microsoft
19 11 (5.91%) Telecoms
19 11 (5.91%) Programme Management

Customer Insight
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT contractor jobs within the UK citing Customer Insight also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Insight. Up to 20 skills are shown per category.

Application Platforms
1 46 (24.73%) SAS
Applications
1 15 (8.06%) SPSS
2 14 (7.53%) MS Excel
3 4 (2.15%) MS PowerPoint
4 3 (1.61%) MS Office
5 2 (1.08%) MS Project
5 2 (1.08%) MS Visio
5 2 (1.08%) OmniGraffle
Business Applications
1 3 (1.61%) SAP Oil and Gas
1 3 (1.61%) Google Analytics
2 2 (1.08%) SiteCatalyst
2 2 (1.08%) Dynamics CRM
2 2 (1.08%) WebTrends
2 2 (1.08%) Maximo
3 1 (0.54%) Summit
Cloud Services
1 1 (0.54%) SaaS
Communications & Networking
1 4 (2.15%) Internet
2 3 (1.61%) SMS
3 1 (0.54%) Broadband
3 1 (0.54%) MVNO
Database & Business Intelligence
1 17 (9.14%) Data Mining
2 13 (6.99%) Base SAS
3 10 (5.38%) Data Warehouse
4 9 (4.84%) Big Data
5 6 (3.23%) SQL Server
6 5 (2.69%) SQL Server Reporting Services
6 5 (2.69%) SAS Enterprise Miner
7 3 (1.61%) SAS Enterprise Guide
7 3 (1.61%) SQL Server 2012
7 3 (1.61%) Hadoop
7 3 (1.61%) QlikView
8 2 (1.08%) Relational Database
9 1 (0.54%) SAS Data Integration Studio
9 1 (0.54%) SQL Server Analysis Services
9 1 (0.54%) SQL Server Integration Services
9 1 (0.54%) DataStage
9 1 (0.54%) EDRMS
9 1 (0.54%) Oracle Exadata
9 1 (0.54%) Oracle Database
9 1 (0.54%) Oracle BI EE
Development Applications
1 3 (1.61%) Axure RP
2 2 (1.08%) Subversion
2 2 (1.08%) TeamCity
3 1 (0.54%) Git (software)
3 1 (0.54%) Talend Open Studio
3 1 (0.54%) Toad
General
1 50 (26.88%) Marketing
2 42 (22.58%) Retail
3 31 (16.67%) Finance
4 20 (10.75%) Banking
5 14 (7.53%) Legal
6 11 (5.91%) Telecoms
7 9 (4.84%) Back Office
8 8 (4.30%) Retail Banking
9 7 (3.76%) Advertising
10 4 (2.15%) Games
11 3 (1.61%) Publishing
11 3 (1.61%) Electronics
11 3 (1.61%) Manufacturing
12 2 (1.08%) Multimedia
13 1 (0.54%) Local Government
13 1 (0.54%) Law
13 1 (0.54%) Pharmaceutical
Job Titles
1 51 (27.42%) Analyst
2 27 (14.52%) Designer
3 26 (13.98%) UX Designer
4 18 (9.68%) Insight Analyst
5 15 (8.06%) Data Analyst
6 13 (6.99%) Business Analyst
7 12 (6.45%) Consultant
8 10 (5.38%) Developer
8 10 (5.38%) Senior Manager
8 10 (5.38%) Data Manager
8 10 (5.38%) Marketing Manager
9 9 (4.84%) SAS Analyst
9 9 (4.84%) Customer Analyst
10 8 (4.30%) Project Manager
11 7 (3.76%) Product Manager
11 7 (3.76%) Senior Analyst
11 7 (3.76%) User Experience Consultant
11 7 (3.76%) Customer Insight Analyst
12 6 (3.23%) User Experience Researcher
12 6 (3.23%) Interaction Designer
Libraries, Frameworks & Software Standards
1 20 (10.75%) HTML
2 18 (9.68%) CSS
3 5 (2.69%) Web Services
4 2 (1.08%) AngularJS
4 2 (1.08%) .NET
4 2 (1.08%) ASP.NET
4 2 (1.08%) ATL
4 2 (1.08%) WCF
4 2 (1.08%) ASP.NET MVC
5 1 (0.54%) HTML5
5 1 (0.54%) REST
5 1 (0.54%) Ruby on Rails
Miscellaneous
1 55 (29.57%) Analytical Skills
2 50 (26.88%) User Experience
3 21 (11.29%) Mobile App
4 10 (5.38%) Human Factors
5 9 (4.84%) Copywriting
5 9 (4.84%) Psychology
5 9 (4.84%) Visualisation
5 9 (4.84%) Open Source
6 5 (2.69%) Algorithms
6 5 (2.69%) Management Information System
7 4 (2.15%) DTV
8 3 (1.61%) Machine to Machine
8 3 (1.61%) Social Media
8 3 (1.61%) Digital Media
9 2 (1.08%) Credit Risk
9 2 (1.08%) iPad
9 2 (1.08%) Replication
9 2 (1.08%) Clustering
9 2 (1.08%) Statistics
10 1 (0.54%) Data Protection Act
Operating Systems
1 6 (3.23%) Linux
1 6 (3.23%) UNIX
2 5 (2.69%) Windows
3 2 (1.08%) Windows Server 2012
3 2 (1.08%) Windows 2000
3 2 (1.08%) Windows XP
3 2 (1.08%) Windows Server 2003
3 2 (1.08%) Windows Server 2008
3 2 (1.08%) Windows 7
4 1 (0.54%) Apple iOS
Processes & Methodologies
1 55 (29.57%) Agile Software Development
2 48 (25.81%) Analytics
3 39 (20.97%) Data Analysis
4 27 (14.52%) Stakeholder Management
5 26 (13.98%) Project Management
6 18 (9.68%) Usability Testing
7 17 (9.14%) Rapid Prototyping
7 17 (9.14%) CRM
8 12 (6.45%) Market Research
9 11 (5.91%) Programme Management
10 10 (5.38%) Benchmarking
10 10 (5.38%) SEO
10 10 (5.38%) Business Intelligence
10 10 (5.38%) Information Management
10 10 (5.38%) Continuous Improvement
11 9 (4.84%) Agile Project Management
11 9 (4.84%) Customer Analysis
11 9 (4.84%) Content Management
12 8 (4.30%) Service Delivery
12 8 (4.30%) Propensity Modelling
Programming Languages
1 39 (20.97%) SQL
2 6 (3.23%) SAS Macro
3 5 (2.69%) Shell Script
4 3 (1.61%) JavaScript
5 2 (1.08%) C#
5 2 (1.08%) VBScript
5 2 (1.08%) VB
5 2 (1.08%) VBA
5 2 (1.08%) Python
6 1 (0.54%) Java
6 1 (0.54%) PL/SQL
6 1 (0.54%) Objective-C
6 1 (0.54%) Ruby
6 1 (0.54%) R
Qualifications
1 37 (19.89%) Degree
2 6 (3.23%) Security Cleared
3 5 (2.69%) SC Cleared
4 3 (1.61%) CTC Cleared
5 2 (1.08%) APMP
6 1 (0.54%) PRINCE2 Certification
6 1 (0.54%) BC Cleared
Quality Assurance & Compliance
1 2 (1.08%) QA
2 1 (0.54%) PCI DSS
2 1 (0.54%) Data Quality
2 1 (0.54%) ISO 9001
2 1 (0.54%) ISO 14001
System Software
1 3 (1.61%) Cronacle
2 2 (1.08%) VMware Infrastructure
2 2 (1.08%) XenApp
2 2 (1.08%) VMware ESXi
2 2 (1.08%) Tivoli Workload Scheduler
2 2 (1.08%) VMware ESX
Systems Management
1 2 (1.08%) Tivoli
1 2 (1.08%) Tivoli Storage Manager
1 2 (1.08%) Symantec Endpoint Protection
2 1 (0.54%) HP Quality Center
Vendors
1 12 (6.45%) Mercator
2 11 (5.91%) Microsoft
3 7 (3.76%) Tableau
4 6 (3.23%) Adobe
4 6 (3.23%) Oracle
4 6 (3.23%) Teradata
5 3 (1.61%) Omniture
5 3 (1.61%) Google
5 3 (1.61%) SAP
5 3 (1.61%) Siebel
6 2 (1.08%) Intel
6 2 (1.08%) Citrix
6 2 (1.08%) MicroStrategy
6 2 (1.08%) Symantec
6 2 (1.08%) VMware
6 2 (1.08%) Endeca
6 2 (1.08%) IBM
7 1 (0.54%) Talend
7 1 (0.54%) LexisNexis
7 1 (0.54%) DoubleClick
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