The table below looks at the statistics for Customer Insight skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Insight over the 3 months to 2 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 Jul 2016
Same period 2015 Same period 2014
Customer Insight
Rank 517 566 534
Rank change year-on-year
+49 -32
Contract jobs citing Customer Insight 120 83 100
As % of all contract IT jobs located in the UK 0.22% 0.15% 0.19%
As % of the Processes & Methodologies category 0.27% 0.19% 0.24%
Number of daily rates quoted 73 49 63
Median daily rate £400 £375 £425
Median daily rate % change year-on-year
+6.66% -11.76%
90% offered a daily rate of more than £280 £250 £325
10% offered a daily rate of more than £570 £700 £495
UK excluding London median daily rate £400 £381 £423
% change year-on-year
+4.91% -9.76%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £17.99
UK excluding London median hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43978 44628 42245
As % of all contract IT jobs located in the UK 82.28% 79.70% 78.42%
Number of daily rates quoted 29175 28724 26404
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £285 £275
10% offered a daily rate of more than £600 £575 £570
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1046 1200 1239
Median hourly rate £28.00 £29.00 £27.00
Median hourly rate % change year-on-year
-3.44% +7.40%
90% offered a hourly rate of more than £13.00 £12.40 £13.00
10% offered a hourly rate of more than £47.83 £50.00 £47.50
UK excluding London median hourly rate £28.50 £30.00 £28.91
% change year-on-year
-5.00% +3.77%

Customer Insight
Jobs Demand Trend

The demand trend of contract jobs citing Customer Insight as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Insight Jobs Demand Trend in the UK

Customer Insight
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Insight within the UK.

Customer Insight Daily Rate Trend in the UK

Customer Insight
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Insight within the UK over the 3 months to 2 July 2016.

Customer Insight Daily Rate Histogram in the UK

Customer Insight
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Insight within the UK.

Customer Insight Hourly Rate Trend in the UK

Customer Insight
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the UK over the 3 months to 2 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 118 £400 +6.66% 43
London +16 55 £463 +32.14% 28
West Midlands - 26 £400 - 1
Coventry - 13 £400 -
Yorkshire +9 10 £325 -14.75%
West Yorkshire +8 10 £325 -16.12%
South East 0 9 - - 3
Leeds - 9 - -
South West +2 7 £275 -38.88% 3
Bristol +10 6 £275 -15.38% 3
West Sussex -9 6 - -
Croydon - 6 £535 -
East of England +22 5 £300 -7.62% 2
Worthing -24 5 - -
Telford - 5 - -
Birmingham - 5 £431 - 1
Shropshire - 5 - -
Hertfordshire - 5 £300 -
City of London +40 4 £255 -30.84% 7
North West -10 4 £340 -9.33% 5
Watford - 4 £300 -
Berkshire -3 2 - -
North East -67 2 - -
Tyne and Wear -68 2 - -
Newcastle upon Tyne -70 2 - -
Edinburgh -2 1 £330 -25.75%
Merseyside -2 1 £450 -25.00%
Liverpool -3 1 £450 -25.00%
Surrey -7 1 - - 3
Reading -7 1 - -

Customer Insight
Top 30 Related IT Skills

For the 6 months to 2 July 2016, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Customer Insight.

1 105 (56.45%) Agile Software Development
2 91 (48.92%) User Experience
3 76 (40.86%) Degree
4 66 (35.48%) Analytical Skills
5 55 (29.57%) Market Research
6 53 (28.49%) Psychology
7 49 (26.34%) Usability Testing
7 49 (26.34%) Service Design
8 46 (24.73%) Ethnography
9 44 (23.66%) Analytics
9 44 (23.66%) Guerrilla Research
9 44 (23.66%) Human Factors
10 40 (21.51%) Marketing
11 35 (18.82%) SQL
12 33 (17.74%) Finance
13 26 (13.98%) HTML
13 26 (13.98%) CSS
14 19 (10.22%) SAS
14 19 (10.22%) Prototyping
15 18 (9.68%) Project Management
15 18 (9.68%) Retail
16 17 (9.14%) Stakeholder Management
17 15 (8.06%) Product Management
18 14 (7.53%) Data Analysis
18 14 (7.53%) Mobile App
19 13 (6.99%) Rapid Prototyping
19 13 (6.99%) CRM
20 12 (6.45%) Google
21 11 (5.91%) Business Intelligence
21 11 (5.91%) E-Commerce

Customer Insight
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.22%) SAS
2 2 (1.08%) Drupal
3 1 (0.54%) Apache Spark
3 1 (0.54%) CMS
3 1 (0.54%) Marvel
3 1 (0.54%) nginx
3 1 (0.54%) Oracle Service Bus
3 1 (0.54%) Oracle SOA Suite
3 1 (0.54%) Tomcat
3 1 (0.54%) WebLogic
3 1 (0.54%) WordPress
Applications
1 5 (2.69%) MS Excel
2 4 (2.15%) Adobe Illustrator
2 4 (2.15%) OmniGraffle
2 4 (2.15%) Photoshop
2 4 (2.15%) SPSS
3 3 (1.61%) Adobe Creative Suite
3 3 (1.61%) MS Office
4 2 (1.08%) MS PowerPoint
Business Applications
1 3 (1.61%) Oracle EBS R12
2 1 (0.54%) Magento
2 1 (0.54%) Oracle 11i
2 1 (0.54%) Oracle Applications
2 1 (0.54%) Oracle Assets
2 1 (0.54%) Oracle EBS
2 1 (0.54%) Oracle Financials
2 1 (0.54%) WebTrends
Cloud Services
1 8 (4.30%) Google Analytics
2 4 (2.15%) Google Apps
3 3 (1.61%) Google Play
4 2 (1.08%) Amazon AWS
5 1 (0.54%) Adobe Analytics
5 1 (0.54%) Amazon EC2
5 1 (0.54%) Amazon Kinesis
5 1 (0.54%) Amazon S3
Communications & Networking
1 2 (1.08%) HTTPS
1 2 (1.08%) Internet
1 2 (1.08%) Skype
2 1 (0.54%) 3G
2 1 (0.54%) DOCSIS
2 1 (0.54%) GPON
2 1 (0.54%) VDSL
2 1 (0.54%) Wireless
Database & Business Intelligence
1 9 (4.84%) QlikView
2 7 (3.76%) Big Data
3 5 (2.69%) BusinessObjects
3 5 (2.69%) Hadoop
3 5 (2.69%) NoSQL
4 4 (2.15%) Base SAS
4 4 (2.15%) Data Mining
4 4 (2.15%) Data Warehouse
4 4 (2.15%) MySQL
4 4 (2.15%) PostgreSQL
4 4 (2.15%) Relational Database
5 3 (1.61%) Apache Cassandra
5 3 (1.61%) MongoDB
6 2 (1.08%) Apache Hive
6 2 (1.08%) Qlik Sense
6 2 (1.08%) SQL Server Integration Services
7 1 (0.54%) Oracle Database 11g
7 1 (0.54%) SAS Enterprise Guide
7 1 (0.54%) SQL Server
7 1 (0.54%) SQL Server Reporting Services
Development Applications
1 7 (3.76%) Axure RP
2 3 (1.61%) Appium
2 3 (1.61%) Git (software)
2 3 (1.61%) git-flow
2 3 (1.61%) Gradle
2 3 (1.61%) Hamcrest
2 3 (1.61%) Jenkins
2 3 (1.61%) jMock
2 3 (1.61%) JUnit
2 3 (1.61%) Mockito
2 3 (1.61%) Robolectric
2 3 (1.61%) Robotium
General
1 40 (21.51%) Marketing
2 33 (17.74%) Finance
3 18 (9.68%) Retail
4 9 (4.84%) Telecoms
5 7 (3.76%) Banking
6 5 (2.69%) Advertising
6 5 (2.69%) Games
7 4 (2.15%) Publishing
8 2 (1.08%) Spanish Language
9 1 (0.54%) Brand Awareness
9 1 (0.54%) Electronics
9 1 (0.54%) Investment Banking
9 1 (0.54%) Italian Language
9 1 (0.54%) Legal
9 1 (0.54%) Local Government
9 1 (0.54%) Portuguese Language
Job Titles
1 54 (29.03%) User Researcher
2 46 (24.73%) User Experience Researcher
3 44 (23.66%) Analyst
4 23 (12.37%) Designer
5 17 (9.14%) Insight Analyst
5 17 (9.14%) UX Designer
6 16 (8.60%) Data Analyst
7 15 (8.06%) Customer Analyst
8 14 (7.53%) Customer Insight Analyst
9 12 (6.45%) Architect
10 11 (5.91%) Product Manager
10 11 (5.91%) SQL Analyst
11 10 (5.38%) Business Analyst
12 9 (4.84%) Developer
12 9 (4.84%) Technical Architect
13 7 (3.76%) Digital Product Manager
13 7 (3.76%) Project Manager
14 6 (3.23%) Campaign Analyst
14 6 (3.23%) Retail Business Analyst
15 5 (2.69%) Marketing Analyst
Libraries, Frameworks & Software Standards
1 26 (13.98%) CSS
1 26 (13.98%) HTML
2 7 (3.76%) REST
3 6 (3.23%) HTML5
3 6 (3.23%) JSON
4 5 (2.69%) RESTful
5 4 (2.15%) jQuery
6 3 (1.61%) Ajax
6 3 (1.61%) CSS3
6 3 (1.61%) Django
6 3 (1.61%) Play Framework
6 3 (1.61%) Ruby on Rails
7 2 (1.08%) SOAP
7 2 (1.08%) XML
8 1 (0.54%) .NET
8 1 (0.54%) JMS
8 1 (0.54%) LAMP
8 1 (0.54%) Middleware
8 1 (0.54%) Web Services
8 1 (0.54%) XML Messaging
Miscellaneous
1 91 (48.92%) User Experience
2 66 (35.48%) Analytical Skills
3 53 (28.49%) Psychology
4 14 (7.53%) Mobile App
5 10 (5.38%) Visualisation
6 7 (3.76%) Statistics
7 4 (2.15%) Mathematics
8 3 (1.61%) Algorithms
8 3 (1.61%) Data Integration
8 3 (1.61%) Data Structures
8 3 (1.61%) Social Media
8 3 (1.61%) Virtual Team
9 2 (1.08%) Data Extraction
9 2 (1.08%) Economics
9 2 (1.08%) Smart Meter
9 2 (1.08%) Tandem
10 1 (0.54%) Biometrics
10 1 (0.54%) Computer Science
10 1 (0.54%) N-Tier
10 1 (0.54%) PMI
Operating Systems
1 3 (1.61%) Android
Processes & Methodologies
1 105 (56.45%) Agile Software Development
2 55 (29.57%) Market Research
3 49 (26.34%) Service Design
3 49 (26.34%) Usability Testing
4 46 (24.73%) Ethnography
5 44 (23.66%) Analytics
5 44 (23.66%) Guerrilla Research
5 44 (23.66%) Human Factors
6 19 (10.22%) Prototyping
7 18 (9.68%) Project Management
8 17 (9.14%) Stakeholder Management
9 15 (8.06%) Product Management
10 14 (7.53%) Data Analysis
11 13 (6.99%) CRM
11 13 (6.99%) Rapid Prototyping
12 11 (5.91%) Business Intelligence
12 11 (5.91%) E-Commerce
13 10 (5.38%) Scrum
14 9 (4.84%) Direct Marketing
15 8 (4.30%) Wireframes
Programming Languages
1 35 (18.82%) SQL
2 7 (3.76%) Java
3 6 (3.23%) Ruby
4 5 (2.69%) Python
4 5 (2.69%) Scala
5 4 (2.15%) R
5 4 (2.15%) VBA
6 3 (1.61%) C
7 2 (1.08%) PL/SQL
8 1 (0.54%) C++
8 1 (0.54%) JavaScript
8 1 (0.54%) PHP
8 1 (0.54%) SAS Macro
Qualifications
1 76 (40.86%) Degree
2 7 (3.76%) Security Cleared
3 4 (2.15%) BPSS Clearance
4 3 (1.61%) BC Cleared
5 2 (1.08%) Six Sigma Black Belt
6 1 (0.54%) PhD
6 1 (0.54%) PMI Certification
6 1 (0.54%) SC Cleared
Quality Assurance & Compliance
1 4 (2.15%) QA
2 3 (1.61%) Disclosure Scotland
3 2 (1.08%) Data Quality
4 1 (0.54%) Basel II
4 1 (0.54%) SLA
4 1 (0.54%) Solvency II
System Software
1 1 (0.54%) Virtual Machines
Vendors
1 12 (6.45%) Google
2 7 (3.76%) Tableau
3 6 (3.23%) Teradata
4 5 (2.69%) Oracle
5 4 (2.15%) Adobe
6 3 (1.61%) Facebook
6 3 (1.61%) Optimizely
7 2 (1.08%) Salesforce.com
7 2 (1.08%) Siebel
8 1 (0.54%) Alcatel-Lucent
8 1 (0.54%) Amdocs
8 1 (0.54%) BT
8 1 (0.54%) Ericsson
8 1 (0.54%) Huawei
8 1 (0.54%) NetCracker
8 1 (0.54%) Nokia
8 1 (0.54%) Omniture
8 1 (0.54%) Progress
8 1 (0.54%) Siemens
8 1 (0.54%) Virgin Media
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