Service Management Jobs in the East Midlands

Service Management
England > East Midlands

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 3 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 93 102 130
Rank change year-on-year +9 +28 -31
Permanent jobs citing Service Management 99 79 66
As % of all permanent jobs advertised in the East Midlands 2.28% 2.72% 1.90%
As % of the Processes & Methodologies category 2.82% 2.83% 2.07%
Number of salaries quoted 68 43 45
10th Percentile £22,500 £27,800 £27,600
25th Percentile £24,500 £31,250 £36,250
Median annual salary (50th Percentile) £28,500 £37,500 £42,500
Median % change year-on-year -24.00% -11.76% +6.25%
75th Percentile £34,174 £52,938 £50,000
90th Percentile £57,500 £66,250 £59,500
England median annual salary £50,000 £53,000 £51,500
% change year-on-year -5.66% +2.91% +3.00%

All Process and Methodology Skills
East Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,511 2,791 3,186
As % of all permanent jobs advertised in the East Midlands 80.77% 96.11% 91.71%
Number of salaries quoted 2,480 1,327 2,081
10th Percentile £25,750 £27,000 £25,750
25th Percentile £32,000 £36,625 £35,000
Median annual salary (50th Percentile) £45,000 £50,000 £47,500
Median % change year-on-year -10.00% +5.26% +5.56%
75th Percentile £56,000 £66,125 £61,000
90th Percentile £68,750 £76,250 £73,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the East Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Management in the East Midlands

Service Management
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing Service Management in the East Midlands.

Salary trend for Service Management in the East Midlands

Service Management
Salary Histogram in the East Midlands

Salary distribution for jobs citing Service Management in the East Midlands over the 6 months to 3 May 2024.

Salary histogram for Service Management in the East Midlands

Service Management
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the East Midlands region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leicestershire +10 36 £28,500 -20.83% 2
Nottinghamshire -5 23 £25,000 -37.50% 5
Northamptonshire +7 22 £34,897 -22.88% 4
Derbyshire -10 14 £32,500 -1.52% 4
Lincolnshire -8 3 £31,500 +16.67% 1
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (10.10%) SharePoint
2 5 (5.05%) Confluence
3 2 (2.02%) SAS
Applications
1 25 (25.25%) Microsoft Office
Business Applications
1 3 (3.03%) Remedy ITSM
2 2 (2.02%) Dynamics CRM
2 2 (2.02%) Shopify
3 1 (1.01%) NetSuite
Cloud Services
1 28 (28.28%) Microsoft 365
2 24 (24.24%) Azure
3 10 (10.10%) Entra ID
4 5 (5.05%) ChatGPT
5 4 (4.04%) AWS
6 2 (2.02%) Google Workspace
6 2 (2.02%) Mimecast
6 2 (2.02%) Power Platform
7 1 (1.01%) Intacct
7 1 (1.01%) SaaS
Communications & Networking
1 20 (20.20%) Firewall
2 7 (7.07%) VPN
3 6 (6.06%) LAN
3 6 (6.06%) WAN
4 5 (5.05%) DHCP
4 5 (5.05%) DNS
4 5 (5.05%) Network Security
4 5 (5.05%) Softphone
5 3 (3.03%) TCP/IP
6 2 (2.02%) Internet
6 2 (2.02%) IP Telephony
6 2 (2.02%) NAS
6 2 (2.02%) Structured Cabling
6 2 (2.02%) WLAN
Database & Business Intelligence
1 2 (2.02%) Power BI
2 1 (1.01%) MySQL
2 1 (1.01%) SQL Server
Development Applications
1 6 (6.06%) JIRA
General
1 39 (39.39%) Social Skills
2 31 (31.31%) Analytical Skills
3 17 (17.17%) Law
4 16 (16.16%) Inclusion and Diversity
5 8 (8.08%) Finance
6 3 (3.03%) Local Government
6 3 (3.03%) Retail
7 2 (2.02%) Back Office
7 2 (2.02%) Organisational Skills
7 2 (2.02%) Public Sector
7 2 (2.02%) Telecoms
Job Titles
1 18 (18.18%) Applications Support
2 16 (16.16%) Support Engineer
3 15 (15.15%) 1st Line Support
3 15 (15.15%) Applications Engineer
3 15 (15.15%) Applications Support Engineer
4 11 (11.11%) IT Support
5 10 (10.10%) Problem Manager
6 8 (8.08%) Network Engineer
7 7 (7.07%) Analyst
8 6 (6.06%) Architect
9 5 (5.05%) IT Support Technician
9 5 (5.05%) IT Technician
9 5 (5.05%) Service Manager
9 5 (5.05%) Support Technician
10 4 (4.04%) IT Analyst
10 4 (4.04%) ServiceNow Architect
11 3 (3.03%) Lead
12 2 (2.02%) IT Engineer
12 2 (2.02%) ITSM Architect
12 2 (2.02%) Transformation Manager
Libraries, Frameworks & Software Standards
1 3 (3.03%) EDI
2 2 (2.02%) AngularJS
2 2 (2.02%) CSS
2 2 (2.02%) HTML
2 2 (2.02%) Twitter Bootstrap
2 2 (2.02%) Web Services
3 1 (1.01%) REST
3 1 (1.01%) SOAP
Miscellaneous
1 15 (15.15%) Data Centre
2 13 (13.13%) Driving Licence
3 5 (5.05%) Management Information System
3 5 (5.05%) Onboarding
4 3 (3.03%) CMDB
4 3 (3.03%) Data Protection Act
4 3 (3.03%) Freedom of Information
4 3 (3.03%) Freedom of Information Act
4 3 (3.03%) Legacy Systems
5 2 (2.02%) EPoS
5 2 (2.02%) Self-Motivation
5 2 (2.02%) Smartphone
6 1 (1.01%) CCTV
6 1 (1.01%) IoT
6 1 (1.01%) Mobile App
Operating Systems
1 32 (32.32%) Windows
2 16 (16.16%) Windows Server
3 5 (5.05%) Windows Server 2016
3 5 (5.05%) Windows Server 2019
4 3 (3.03%) Android
4 3 (3.03%) Apple iOS
5 2 (2.02%) Mac OS
5 2 (2.02%) VMS
5 2 (2.02%) Windows 10
6 1 (1.01%) Linux
Processes & Methodologies
1 55 (55.56%) ITIL
2 51 (51.52%) ITSM
3 41 (41.41%) Problem-Solving
4 36 (36.36%) Service Delivery
5 19 (19.19%) Customer Service
6 18 (18.18%) Impact Assessments
7 17 (17.17%) User Experience
8 16 (16.16%) Customer Requirements
8 16 (16.16%) User Acceptance Testing
9 15 (15.15%) Incident Management
9 15 (15.15%) Mentoring
10 14 (14.14%) Continuous Improvement
11 13 (13.13%) Active Listening
11 13 (13.13%) Collaborative Working
11 13 (13.13%) Problem Management
11 13 (13.13%) Root Cause Analysis
12 12 (12.12%) Cybersecurity
12 12 (12.12%) Process Improvement
13 11 (11.11%) Project Management
13 11 (11.11%) Trend Analysis
Programming Languages
1 19 (19.19%) SQL
2 1 (1.01%) Swift
2 1 (1.01%) T-SQL
Qualifications
1 22 (22.22%) Degree
2 13 (13.13%) DBS Check
2 13 (13.13%) MCP
3 7 (7.07%) SC Cleared
3 7 (7.07%) Security Cleared
4 2 (2.02%) Computer Science Degree
4 2 (2.02%) MCSA
4 2 (2.02%) MCSE
4 2 (2.02%) Microsoft Certification
Quality Assurance & Compliance
1 18 (18.18%) SLA
2 11 (11.11%) GDPR
3 5 (5.05%) Data Quality
4 3 (3.03%) COBIT
4 3 (3.03%) Cyber Essentials
5 2 (2.02%) ISO/IEC 27001
6 1 (1.01%) GRC
6 1 (1.01%) QA
System Software
1 29 (29.29%) Active Directory
2 5 (5.05%) Hyper-V
3 1 (1.01%) Virtual Machines
3 1 (1.01%) Virtual Servers
Systems Management
1 7 (7.07%) Microsoft Intune
2 3 (3.03%) OpenView
Vendors
1 37 (37.37%) Microsoft
2 19 (19.19%) ServiceNow
3 7 (7.07%) Google
4 5 (5.05%) SonicWALL
5 3 (3.03%) BMC
5 3 (3.03%) HP
5 3 (3.03%) Remedy
6 2 (2.02%) Apple
6 2 (2.02%) Meraki
6 2 (2.02%) Sophos
7 1 (1.01%) Oracle
7 1 (1.01%) Sage