2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £31,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 517 564 800
Rank change year-on-year +47 +236 -112
Permanent jobs requiring a 2nd Line Support Engineer 338 406 353
As % of all permanent jobs advertised in England 0.40% 0.44% 0.27%
As % of the Job Titles category 0.42% 0.48% 0.28%
Number of salaries quoted 326 376 336
10th Percentile £25,625 £26,125 £25,750
25th Percentile £27,500 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +9.38%
75th Percentile £34,938 £37,250 £34,563
90th Percentile £38,375 £40,000 £38,875
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +8.81%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,497 84,397 127,287
% of permanent jobs with a recognized job title 94.47% 91.51% 96.11%
Number of salaries quoted 60,179 53,484 75,704
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,809 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 4 May 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +71 77 £30,000 +7.91% 13
South East -47 76 £30,000 -1.64% 20
London +51 61 £34,000 -2.86% 10
East of England +44 53 £32,500 - 9
South West -20 44 £33,250 -8.90% 14
North West +24 37 £29,000 - 11
Midlands +24 30 £30,000 - 14
North East +18 22 £32,250 +0.78%
West Midlands +22 19 £30,000 -3.23% 11
Yorkshire +90 18 £32,500 +17.75% 2
East Midlands -11 11 £32,500 +8.33% 3
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 4 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 259 (76.63%) Windows
2 240 (71.01%) Active Directory
3 226 (66.86%) Microsoft 365
4 225 (66.57%) Microsoft
5 153 (45.27%) Social Skills
6 145 (42.90%) Azure
7 120 (35.50%) Windows Server
8 116 (34.32%) Problem-Solving
9 111 (32.84%) Windows 10
10 100 (29.59%) VMware
11 88 (26.04%) SharePoint
11 88 (26.04%) Customer Service
12 85 (25.15%) Microsoft Exchange
13 83 (24.56%) Firewall
14 79 (23.37%) Microsoft Office
15 73 (21.60%) Microsoft Intune
16 70 (20.71%) VMware Infrastructure
17 60 (17.75%) Hyper-V
18 58 (17.16%) ITIL
19 56 (16.57%) Microsoft Certification
20 53 (15.68%) Entra ID
21 47 (13.91%) Wi-Fi
22 41 (12.13%) WAN
22 41 (12.13%) Analytical Skills
23 40 (11.83%) Degree
23 40 (11.83%) LAN
24 37 (10.95%) DNS
24 37 (10.95%) Citrix
25 35 (10.36%) Mac OS
25 35 (10.36%) Organisational Skills

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (26.04%) SharePoint
2 85 (25.15%) Microsoft Exchange
3 9 (2.66%) SharePoint 2010
3 9 (2.66%) SharePoint 2013
4 2 (0.59%) Confluence
4 2 (0.59%) Exchange Server 2007
4 2 (0.59%) Exchange Server 2010
4 2 (0.59%) Exchange Server 2013
5 1 (0.30%) IBM Notes
5 1 (0.30%) Skype for Business
Applications
1 79 (23.37%) Microsoft Office
2 9 (2.66%) Microsoft Excel
3 3 (0.89%) Spreadsheet
Business Applications
1 2 (0.59%) Remedy ITSM
Cloud Services
1 226 (66.86%) Microsoft 365
2 145 (42.90%) Azure
3 53 (15.68%) Entra ID
4 29 (8.58%) OneDrive
5 23 (6.80%) AWS
6 22 (6.51%) GCP
7 6 (1.78%) Dynamics 365
8 3 (0.89%) Azure Sentinel
8 3 (0.89%) Google Workspace
8 3 (0.89%) Mimecast
9 2 (0.59%) SaaS
10 1 (0.30%) WhatsApp
Communications & Networking
1 83 (24.56%) Firewall
2 47 (13.91%) Wi-Fi
3 41 (12.13%) WAN
4 40 (11.83%) LAN
5 37 (10.95%) DNS
6 28 (8.28%) DHCP
7 25 (7.40%) VLAN
7 25 (7.40%) VPN
8 21 (6.21%) Network Security
9 19 (5.62%) SAN
10 18 (5.33%) TCP/IP
11 16 (4.73%) VoIP
12 10 (2.96%) Internet
12 10 (2.96%) Remote Desktop
13 7 (2.07%) NAS
14 6 (1.78%) Intranet
15 4 (1.18%) Ethernet
15 4 (1.18%) PBX
15 4 (1.18%) Wireless
16 3 (0.89%) SMTP
Database & Business Intelligence
1 28 (8.28%) SQL Server
2 14 (4.14%) Amazon RDS
3 8 (2.37%) MariaDB
3 8 (2.37%) MySQL
4 1 (0.30%) Relational Database
Development Applications
1 5 (1.48%) JIRA
General
1 153 (45.27%) Social Skills
2 41 (12.13%) Analytical Skills
3 35 (10.36%) Organisational Skills
4 26 (7.69%) Finance
5 14 (4.14%) Law
6 11 (3.25%) Legal
7 9 (2.66%) Documentation Skills
8 8 (2.37%) Manufacturing
9 7 (2.07%) Retail
9 7 (2.07%) Telecoms
10 5 (1.48%) Inclusion and Diversity
11 2 (0.59%) Banking
11 2 (0.59%) Games
12 1 (0.30%) Advertising
12 1 (0.30%) Automotive
12 1 (0.30%) Financial Institution
12 1 (0.30%) Pharmaceutical
12 1 (0.30%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.18%) Cocoa
2 2 (0.59%) .NET
3 1 (0.30%) EDI
3 1 (0.30%) Web Services
Miscellaneous
1 27 (7.99%) Driving Licence
2 21 (6.21%) Onboarding
3 19 (5.62%) EPoS
4 11 (3.25%) Enterprise Storage
4 11 (3.25%) iPad
5 8 (2.37%) Clustering
5 8 (2.37%) Self-Motivation
6 6 (1.78%) Smartphone
6 6 (1.78%) Video Conferencing
7 4 (1.18%) Replication
8 3 (0.89%) Apple TV
9 1 (0.30%) Client/Server
9 1 (0.30%) Foreign Exchange (FX)
9 1 (0.30%) Hedge funds
9 1 (0.30%) iPhone
9 1 (0.30%) Management Information System
9 1 (0.30%) New Media
9 1 (0.30%) PKI
9 1 (0.30%) Public Cloud
9 1 (0.30%) Tandem
Operating Systems
1 259 (76.63%) Windows
2 120 (35.50%) Windows Server
3 111 (32.84%) Windows 10
4 35 (10.36%) Mac OS
5 31 (9.17%) Linux
6 26 (7.69%) Windows Server 2012
7 18 (5.33%) Apple iOS
8 13 (3.85%) Windows Server 2019
9 12 (3.55%) Android
10 8 (2.37%) Windows Server 2016
11 6 (1.78%) Windows Server 2008
12 5 (1.48%) CentOS
12 5 (1.48%) Windows 7
13 3 (0.89%) Mac OS X
14 1 (0.30%) Windows 8
14 1 (0.30%) Windows Mobile
14 1 (0.30%) Windows NT
14 1 (0.30%) Windows XP
Processes & Methodologies
1 116 (34.32%) Problem-Solving
2 88 (26.04%) Customer Service
3 58 (17.16%) ITIL
4 24 (7.10%) Computer Science
5 22 (6.51%) Incident Management
6 20 (5.92%) Mobile Device Management
6 20 (5.92%) Service Delivery
7 12 (3.55%) Change Management
7 12 (3.55%) Infrastructure Engineering
7 12 (3.55%) Mentoring
7 12 (3.55%) Server Management
7 12 (3.55%) Server Virtualisation
7 12 (3.55%) Time Management
8 11 (3.25%) Antivirus Management
8 11 (3.25%) Desktop Virtualisation
8 11 (3.25%) ITSM
8 11 (3.25%) Kalman Filter
9 10 (2.96%) Problem Management
10 9 (2.66%) Line Management
11 8 (2.37%) Project Planning
Programming Languages
1 28 (8.28%) PowerShell
2 9 (2.66%) SQL
3 3 (0.89%) Python
4 2 (0.59%) Bash
5 1 (0.30%) C++
5 1 (0.30%) Perl
Qualifications
1 56 (16.57%) Microsoft Certification
2 40 (11.83%) Degree
3 32 (9.47%) Security Cleared
4 25 (7.40%) DBS Check
4 25 (7.40%) SC Cleared
5 23 (6.80%) A+ Certification
5 23 (6.80%) Computer Science Degree
6 21 (6.21%) MCP
7 15 (4.44%) Azure Certification
8 10 (2.96%) MCSE
8 10 (2.96%) Network+ Certification
9 9 (2.66%) MCITP
10 8 (2.37%) CompTIA Security+
11 6 (1.78%) CCNA
11 6 (1.78%) Cisco Certification
11 6 (1.78%) HND
12 3 (0.89%) ITIL Certification
13 2 (0.59%) ITIL Foundation Certificate
14 1 (0.30%) AWS Certification
14 1 (0.30%) DV Cleared
Quality Assurance & Compliance
1 23 (6.80%) SLA
2 1 (0.30%) Cyber Essentials
2 1 (0.30%) GDPR
2 1 (0.30%) ISO/IEC 27001
2 1 (0.30%) PCI DSS
System Software
1 240 (71.01%) Active Directory
2 70 (20.71%) VMware Infrastructure
3 60 (17.75%) Hyper-V
4 15 (4.44%) VMware ESXi
5 14 (4.14%) Virtual Desktop
6 9 (2.66%) XenApp
6 9 (2.66%) XenDesktop
7 8 (2.37%) vSphere
8 6 (1.78%) VMware Workstation
9 3 (0.89%) Terminal Services
10 1 (0.30%) Firmware
10 1 (0.30%) Virtual Servers
10 1 (0.30%) VMware NSX
Systems Management
1 73 (21.60%) Microsoft Intune
2 30 (8.88%) SCCM
3 10 (2.96%) vCenter Server
4 8 (2.37%) Failover Clustering
4 8 (2.37%) Jamf Pro
5 7 (2.07%) Autotask
6 6 (1.78%) SmoothWall
7 3 (0.89%) NetBackup
8 2 (0.59%) Single Sign-On
9 1 (0.30%) AirWatch
9 1 (0.30%) Ansible
9 1 (0.30%) Backup Exec
9 1 (0.30%) Dell DRAC
9 1 (0.30%) FortiGate
9 1 (0.30%) Opsgenie
9 1 (0.30%) Puppet
9 1 (0.30%) SCOM
9 1 (0.30%) SCVMM
Vendors
1 225 (66.57%) Microsoft
2 100 (29.59%) VMware
3 37 (10.95%) Citrix
4 28 (8.28%) Cisco
5 27 (7.99%) Apple
6 23 (6.80%) HP
7 20 (5.92%) Google
7 20 (5.92%) Sophos
8 18 (5.33%) Dell
8 18 (5.33%) Veeam
9 10 (2.96%) Datto
10 9 (2.66%) Symantec
11 7 (2.07%) Remedy
11 7 (2.07%) ServiceNow
12 6 (1.78%) ESET
13 5 (1.48%) Draytek
14 4 (1.18%) Salesforce
14 4 (1.18%) Sun
14 4 (1.18%) Veritas
15 3 (0.89%) Sage