Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 466 511 733
Rank change year-on-year +45 +222 -102
Permanent jobs requiring a 2nd Line Engineer 484 567 552
As % of all permanent jobs advertised in the UK 0.49% 0.56% 0.35%
As % of the Job Titles category 0.52% 0.61% 0.36%
Number of salaries quoted 460 532 479
10th Percentile £25,950 £26,250 £25,700
25th Percentile £27,375 £28,500 £26,375
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +12.28%
75th Percentile £36,000 £38,000 £35,000
90th Percentile £40,000 £42,000 £40,000
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 8 May 2024.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +32 455 £32,500 - 134
UK excluding London +4 399 £30,000 -4.76% 121
North of England +70 103 £31,500 -3.08% 26
South East -49 94 £30,000 -4.76% 31
London +46 85 £36,500 +4.29% 17
Work from Home +42 85 £32,500 - 40
East of England +41 67 £32,500 - 16
South West -32 55 £32,750 -10.27% 23
Midlands +22 54 £30,000 - 20
North West +5 48 £30,000 -10.45% 22
West Midlands +33 40 £30,000 -0.83% 16
Yorkshire +87 32 £32,500 +17.75% 3
North East - 23 £32,000 - 1
Wales +22 16 £27,500 - 3
East Midlands -16 14 £32,000 +6.67% 4
Scotland -62 6 £29,500 -7.81% 5
Northern Ireland +29 4 £35,000 +7.69%

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 333 (68.80%) Windows
2 310 (64.05%) Microsoft 365
3 309 (63.84%) Active Directory
4 307 (63.43%) Microsoft
5 200 (41.32%) Azure
6 195 (40.29%) Social Skills
7 159 (32.85%) Windows Server
8 146 (30.17%) Problem-Solving
9 134 (27.69%) Windows 10
10 132 (27.27%) SharePoint
11 125 (25.83%) Customer Service
12 119 (24.59%) VMware
13 113 (23.35%) Microsoft Exchange
14 104 (21.49%) Microsoft Office
14 104 (21.49%) Firewall
15 90 (18.60%) Microsoft Intune
16 85 (17.56%) Entra ID
16 85 (17.56%) VMware Infrastructure
17 77 (15.91%) ITIL
18 76 (15.70%) Hyper-V
19 66 (13.64%) Microsoft Certification
20 65 (13.43%) Wi-Fi
21 63 (13.02%) Degree
22 61 (12.60%) WAN
22 61 (12.60%) LAN
23 60 (12.40%) DNS
24 53 (10.95%) Cisco
25 50 (10.33%) DHCP
26 46 (9.50%) OneDrive
27 45 (9.30%) Citrix

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (27.27%) SharePoint
2 113 (23.35%) Microsoft Exchange
3 9 (1.86%) SharePoint 2010
3 9 (1.86%) SharePoint 2013
4 6 (1.24%) Confluence
5 4 (0.83%) Jupyter
6 2 (0.41%) Exchange Server 2007
6 2 (0.41%) Exchange Server 2010
6 2 (0.41%) Exchange Server 2013
7 1 (0.21%) IBM Notes
7 1 (0.21%) JOnAS
7 1 (0.21%) Skype for Business
Applications
1 104 (21.49%) Microsoft Office
2 16 (3.31%) Microsoft Excel
3 3 (0.62%) Spreadsheet
4 2 (0.41%) InfoPath
4 2 (0.41%) Microsoft PowerPoint
Business Applications
1 2 (0.41%) Remedy ITSM
2 1 (0.21%) Dynamics AX
2 1 (0.21%) Dynamics CRM
Cloud Services
1 310 (64.05%) Microsoft 365
2 200 (41.32%) Azure
3 85 (17.56%) Entra ID
4 46 (9.50%) OneDrive
5 29 (5.99%) AWS
6 27 (5.58%) GCP
7 7 (1.45%) Dynamics 365
8 3 (0.62%) Azure Sentinel
8 3 (0.62%) Google Workspace
8 3 (0.62%) IaaS
9 2 (0.41%) Cloud Computing
9 2 (0.41%) Mimecast
9 2 (0.41%) Power Platform
9 2 (0.41%) SaaS
10 1 (0.21%) Azure DevOps
10 1 (0.21%) Nutanix
10 1 (0.21%) WhatsApp
Communications & Networking
1 104 (21.49%) Firewall
2 65 (13.43%) Wi-Fi
3 61 (12.60%) LAN
3 61 (12.60%) WAN
4 60 (12.40%) DNS
5 50 (10.33%) DHCP
6 37 (7.64%) VPN
7 31 (6.40%) TCP/IP
7 31 (6.40%) VLAN
8 27 (5.58%) Network Security
9 25 (5.17%) VoIP
10 19 (3.93%) SAN
11 16 (3.31%) Internet
12 15 (3.10%) IPsec
13 14 (2.89%) Remote Desktop
14 12 (2.48%) BGP
14 12 (2.48%) Wireless
15 11 (2.27%) MPLS
16 10 (2.07%) PBX
17 8 (1.65%) NAS
Database & Business Intelligence
1 29 (5.99%) SQL Server
2 19 (3.93%) Amazon RDS
3 8 (1.65%) MariaDB
3 8 (1.65%) MySQL
4 4 (0.83%) Metabase
5 1 (0.21%) Power BI
5 1 (0.21%) Relational Database
Development Applications
1 13 (2.69%) JIRA
2 4 (0.83%) Visual Studio Code
General
1 195 (40.29%) Social Skills
2 44 (9.09%) Finance
3 43 (8.88%) Analytical Skills
4 39 (8.06%) Organisational Skills
5 25 (5.17%) Manufacturing
6 23 (4.75%) Law
7 19 (3.93%) Legal
7 19 (3.93%) Telecoms
8 11 (2.27%) Documentation Skills
9 8 (1.65%) Retail
10 5 (1.03%) Public Sector
11 4 (0.83%) Marketing
12 3 (0.62%) Electronics
12 3 (0.62%) Inclusion and Diversity
13 2 (0.41%) Banking
13 2 (0.41%) Games
14 1 (0.21%) Advertising
14 1 (0.21%) Automotive
14 1 (0.21%) Pharmaceutical
14 1 (0.21%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (0.83%) Cocoa
2 2 (0.41%) .NET
2 2 (0.41%) COM
2 2 (0.41%) HTML
2 2 (0.41%) HTML5
2 2 (0.41%) XML
3 1 (0.21%) ARM Templates
3 1 (0.21%) CSS
3 1 (0.21%) EDI
3 1 (0.21%) JSON
3 1 (0.21%) Web Services
Miscellaneous
1 33 (6.82%) Driving Licence
2 27 (5.58%) Onboarding
3 20 (4.13%) EPoS
4 12 (2.48%) Self-Motivation
4 12 (2.48%) Smartphone
5 11 (2.27%) Enterprise Storage
5 11 (2.27%) iPad
6 10 (2.07%) Management Information System
7 9 (1.86%) Replication
8 8 (1.65%) Clustering
9 7 (1.45%) PKI
10 6 (1.24%) Public Cloud
11 5 (1.03%) Video Conferencing
12 4 (0.83%) Raspberry Pi
13 3 (0.62%) Apple TV
13 3 (0.62%) Team-Oriented Environment
14 2 (0.41%) Life Science
15 1 (0.21%) Hedge funds
15 1 (0.21%) iPhone
15 1 (0.21%) New Media
Operating Systems
1 333 (68.80%) Windows
2 159 (32.85%) Windows Server
3 134 (27.69%) Windows 10
4 45 (9.30%) Mac OS
5 35 (7.23%) Linux
6 34 (7.02%) Windows Server 2012
7 24 (4.96%) Apple iOS
8 20 (4.13%) Windows Server 2019
9 18 (3.72%) Android
10 16 (3.31%) Windows Server 2016
11 10 (2.07%) Windows 7
12 5 (1.03%) CentOS
12 5 (1.03%) Windows Server 2008
13 3 (0.62%) Mac OS X
14 1 (0.21%) VMS
14 1 (0.21%) Windows 8
14 1 (0.21%) Windows Mobile
14 1 (0.21%) Windows NT
14 1 (0.21%) Windows XP
Processes & Methodologies
1 146 (30.17%) Problem-Solving
2 125 (25.83%) Customer Service
3 77 (15.91%) ITIL
4 41 (8.47%) Computer Science
5 29 (5.99%) Incident Management
6 24 (4.96%) Mobile Device Management
7 22 (4.55%) Service Delivery
8 21 (4.34%) Infrastructure Engineering
9 16 (3.31%) Mentoring
10 14 (2.89%) ITSM
10 14 (2.89%) Logistics
11 13 (2.69%) Cybersecurity
11 13 (2.69%) Server Virtualisation
11 13 (2.69%) Service Management
12 12 (2.48%) Project Delivery
12 12 (2.48%) Server Management
13 11 (2.27%) Antivirus Management
13 11 (2.27%) Desktop Virtualisation
13 11 (2.27%) Kalman Filter
13 11 (2.27%) Remote Monitoring and Management
Programming Languages
1 33 (6.82%) PowerShell
2 14 (2.89%) SQL
3 8 (1.65%) Python
4 3 (0.62%) JavaScript
5 2 (0.41%) Bash
5 2 (0.41%) R
6 1 (0.21%) Bicep
6 1 (0.21%) C++
6 1 (0.21%) Perl
Qualifications
1 66 (13.64%) Microsoft Certification
2 63 (13.02%) Degree
3 41 (8.47%) Security Cleared
4 39 (8.06%) Computer Science Degree
5 36 (7.44%) DBS Check
6 34 (7.02%) A+ Certification
7 30 (6.20%) SC Cleared
8 27 (5.58%) MCP
9 22 (4.55%) CCNA
9 22 (4.55%) Cisco Certification
10 15 (3.10%) Azure Certification
10 15 (3.10%) CCNP
11 10 (2.07%) MCSE
12 9 (1.86%) MCITP
12 9 (1.86%) Network+ Certification
13 8 (1.65%) CompTIA Security+
14 6 (1.24%) HND
15 4 (0.83%) MCDST
16 3 (0.62%) ITIL Certification
17 2 (0.41%) DV Cleared
Quality Assurance & Compliance
1 34 (7.02%) SLA
2 3 (0.62%) GDPR
3 1 (0.21%) Cyber Essentials
3 1 (0.21%) ISO/IEC 27001
3 1 (0.21%) PCI DSS
System Software
1 309 (63.84%) Active Directory
2 85 (17.56%) VMware Infrastructure
3 76 (15.70%) Hyper-V
4 20 (4.13%) VMware ESXi
5 14 (2.89%) Virtual Desktop
6 9 (1.86%) XenApp
6 9 (1.86%) XenDesktop
7 8 (1.65%) vSphere
8 6 (1.24%) VMware Workstation
9 3 (0.62%) Terminal Services
10 1 (0.21%) Firmware
10 1 (0.21%) Virtual Servers
10 1 (0.21%) VMware NSX
Systems Management
1 90 (18.60%) Microsoft Intune
2 41 (8.47%) SCCM
3 8 (1.65%) Failover Clustering
3 8 (1.65%) Jamf Pro
3 8 (1.65%) vCenter Server
4 7 (1.45%) Autotask
5 6 (1.24%) SmoothWall
6 3 (0.62%) NetBackup
6 3 (0.62%) SCOM
7 2 (0.41%) Backup Exec
7 2 (0.41%) Single Sign-On
8 1 (0.21%) Ansible
8 1 (0.21%) Dell DRAC
8 1 (0.21%) FortiGate
8 1 (0.21%) Microsoft Data Protection Manager
8 1 (0.21%) Opsgenie
8 1 (0.21%) Puppet
8 1 (0.21%) SCDPM
8 1 (0.21%) SCVMM
Vendors
1 307 (63.43%) Microsoft
2 119 (24.59%) VMware
3 53 (10.95%) Cisco
4 45 (9.30%) Citrix
5 28 (5.79%) Veeam
6 27 (5.58%) Apple
7 23 (4.75%) HP
8 20 (4.13%) Google
9 19 (3.93%) Sophos
10 18 (3.72%) Dell
11 13 (2.69%) Juniper
12 12 (2.48%) Bloomberg
13 11 (2.27%) Meraki
14 10 (2.07%) Datto
15 9 (1.86%) Symantec
16 8 (1.65%) ServiceNow
17 7 (1.45%) Remedy
18 6 (1.24%) ESET
19 5 (1.03%) Draytek
19 5 (1.03%) Ubiquiti