2nd Line Support Jobs in the West Midlands

Second Line Support
England > West Midlands

The median Second Line Support salary in the West Midlands is £29,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 194 205 238
Rank change year-on-year +11 +33 -48
Permanent jobs requiring a 2nd Line Support 58 63 47
As % of all permanent jobs advertised in the West Midlands 0.80% 0.96% 0.65%
As % of the Job Titles category 0.85% 1.06% 0.68%
Number of salaries quoted 53 56 36
10th Percentile £26,000 £23,000 £20,500
25th Percentile £26,500 £24,000 £21,250
Median annual salary (50th Percentile) £29,500 £27,500 £26,000
Median % change year-on-year +7.27% +5.77% -
75th Percentile £31,000 £32,625 £30,000
90th Percentile £34,200 £34,625 £35,378
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,829 5,930 6,889
% of permanent jobs with a recognized job title 94.10% 90.03% 94.76%
Number of salaries quoted 5,164 3,360 4,786
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £38,991 £37,822
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,250 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the West Midlands.

Salary trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing 2nd Line Support in the West Midlands over the 6 months to 4 May 2024.

Salary histogram for 2nd Line Support in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -11 18 £30,000 +3.45% 7
Warwickshire +50 9 £29,500 -21.33% 3
Staffordshire -31 9 £29,500 +18.00% 5
Wolverhampton +15 4 £34,500 +25.45%
Solihull +6 4 £27,000 -1.82% 1
Worcestershire - 3 £30,000 -
Coventry +32 1 - -
Dudley +6 1 £27,500 -13.39% 1
Brierley Hill - 1 £33,500 -
Walsall - 1 £26,000 - 1
Shropshire - 1 £27,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 4 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 36 (62.07%) Active Directory
2 35 (60.34%) Microsoft
3 33 (56.90%) Windows
4 32 (55.17%) Microsoft 365
5 27 (46.55%) Social Skills
6 20 (34.48%) Windows 10
7 18 (31.03%) Microsoft Exchange
8 15 (25.86%) Azure
8 15 (25.86%) Windows Server
9 13 (22.41%) Entra ID
9 13 (22.41%) Microsoft Intune
9 13 (22.41%) Customer Service
10 12 (20.69%) VMware
11 11 (18.97%) Firewall
12 10 (17.24%) Microsoft Office
12 10 (17.24%) Problem-Solving
13 9 (15.52%) Azure Sentinel
14 8 (13.79%) Documentation Skills
14 8 (13.79%) Inclusion and Diversity
15 7 (12.07%) Analytical Skills
15 7 (12.07%) Windows Server 2012
15 7 (12.07%) Cybersecurity
15 7 (12.07%) Veeam
15 7 (12.07%) SC Cleared
15 7 (12.07%) Security Cleared
15 7 (12.07%) VMware Infrastructure
15 7 (12.07%) SCCM
15 7 (12.07%) DNS
15 7 (12.07%) SQL
15 7 (12.07%) SharePoint

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (31.03%) Microsoft Exchange
2 7 (12.07%) SharePoint
3 1 (1.72%) IBM Notes
Applications
1 10 (17.24%) Microsoft Office
Business Applications
1 4 (6.90%) Dynamics CRM
1 4 (6.90%) Dynamics NAV
2 1 (1.72%) Dynamics AX
Cloud Services
1 32 (55.17%) Microsoft 365
2 15 (25.86%) Azure
3 13 (22.41%) Entra ID
4 9 (15.52%) Azure Sentinel
5 6 (10.34%) OneDrive
6 5 (8.62%) Dynamics 365
7 4 (6.90%) Power Platform
8 3 (5.17%) Google Workspace
Communications & Networking
1 11 (18.97%) Firewall
2 7 (12.07%) DNS
3 6 (10.34%) LAN
3 6 (10.34%) WAN
4 5 (8.62%) VPN
5 4 (6.90%) DHCP
5 4 (6.90%) Ethernet
5 4 (6.90%) PBX
5 4 (6.90%) TCP/IP
5 4 (6.90%) VLAN
6 3 (5.17%) Remote Desktop
6 3 (5.17%) SMTP
6 3 (5.17%) Wi-Fi
7 2 (3.45%) MPLS
8 1 (1.72%) ADSL
8 1 (1.72%) Internet
8 1 (1.72%) IPsec
8 1 (1.72%) VoIP
8 1 (1.72%) Wireless
General
1 27 (46.55%) Social Skills
2 8 (13.79%) Documentation Skills
2 8 (13.79%) Inclusion and Diversity
3 7 (12.07%) Analytical Skills
3 7 (12.07%) Law
4 5 (8.62%) Manufacturing
5 4 (6.90%) Finance
6 2 (3.45%) Digital Healthcare
7 1 (1.72%) Legal
7 1 (1.72%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (10.34%) .NET
Miscellaneous
1 6 (10.34%) Driving Licence
1 6 (10.34%) Security Operations Centre
2 4 (6.90%) Replication
2 4 (6.90%) Virtual Team
3 3 (5.17%) Clustering
3 3 (5.17%) iPad
3 3 (5.17%) iPhone
3 3 (5.17%) Self-Motivation
3 3 (5.17%) Team-Oriented Environment
3 3 (5.17%) Video Conferencing
4 2 (3.45%) BYOD
4 2 (3.45%) IoT
Operating Systems
1 33 (56.90%) Windows
2 20 (34.48%) Windows 10
3 15 (25.86%) Windows Server
4 7 (12.07%) Windows Server 2012
5 6 (10.34%) Linux
6 5 (8.62%) CentOS
6 5 (8.62%) Mac OS
7 4 (6.90%) Windows Server 2016
8 3 (5.17%) Android
8 3 (5.17%) Apple iOS
8 3 (5.17%) Windows 7
8 3 (5.17%) Windows Server 2019
9 1 (1.72%) Windows 8
Processes & Methodologies
1 13 (22.41%) Customer Service
2 10 (17.24%) Problem-Solving
3 7 (12.07%) Cybersecurity
4 6 (10.34%) Security Operations
5 5 (8.62%) CRM
5 5 (8.62%) ITIL
5 5 (8.62%) Root Cause Analysis
5 5 (8.62%) Service Management
6 4 (6.90%) ERP
7 3 (5.17%) Fintech
7 3 (5.17%) Hardware Maintenance
7 3 (5.17%) Software Deployment
8 2 (3.45%) Continuous Improvement
8 2 (3.45%) Data Protection
8 2 (3.45%) Inventory Management
8 2 (3.45%) ITSM
8 2 (3.45%) Process Improvement
9 1 (1.72%) Analytical Thinking
9 1 (1.72%) Issue Tracking
9 1 (1.72%) Network Monitoring
Programming Languages
1 7 (12.07%) SQL
2 6 (10.34%) PowerShell
Qualifications
1 7 (12.07%) SC Cleared
1 7 (12.07%) Security Cleared
2 6 (10.34%) Degree
3 1 (1.72%) DBS Check
System Software
1 36 (62.07%) Active Directory
2 7 (12.07%) VMware Infrastructure
3 5 (8.62%) VMware Workstation
4 4 (6.90%) Hyper-V
4 4 (6.90%) VMware ESXi
Systems Management
1 13 (22.41%) Microsoft Intune
2 7 (12.07%) SCCM
3 3 (5.17%) Autotask
3 3 (5.17%) Failover Clustering
3 3 (5.17%) Jamf Pro
4 1 (1.72%) AirWatch
4 1 (1.72%) FortiGate
Vendors
1 35 (60.34%) Microsoft
2 12 (20.69%) VMware
3 7 (12.07%) Veeam
4 6 (10.34%) Cisco
4 6 (10.34%) Citrix
5 5 (8.62%) Apple
5 5 (8.62%) Remedy
6 4 (6.90%) Draytek
7 3 (5.17%) Datto
7 3 (5.17%) Sage
7 3 (5.17%) Sophos
7 3 (5.17%) Webroot
8 1 (1.72%) HP
8 1 (1.72%) IBM
8 1 (1.72%) Juniper
8 1 (1.72%) Lotus
8 1 (1.72%) WatchGuard