Service Desk Analyst Contracts in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst daily rate in the East of England is £225, according to job vacancies posted in the 6 months leading up to 4 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
4 Aug 2025
Same period 2024 Same period 2023
Rank 61 40 39
Rank change year-on-year -21 -1 -7
Contract jobs requiring a Service Desk Analyst 34 65 97
As % of all contract jobs advertised in the East of England 2.71% 4.03% 4.98%
As % of the Job Titles category 3.13% 4.62% 5.48%
Number of daily rates quoted 5 5 22
10th Percentile £182 £158 £126
25th Percentile - £185 £148
Median daily rate (50th Percentile) £225 £220 £173
Median % change year-on-year +2.27% +27.54% +23.21%
75th Percentile - - £190
90th Percentile - £268 £210
England median daily rate £200 £195 £180
% change year-on-year +2.56% +8.18% +12.66%
Number of hourly rates quoted 20 58 65
10th Percentile £14.94 £14.16 -
25th Percentile £14.99 £14.48 £13.41
Median hourly rate £15.47 £16.30 £14.50
Median % change year-on-year -5.09% +12.41% -
75th Percentile £16.60 £21.37 £20.56
90th Percentile £21.21 £21.46 -
England median hourly rate £16.30 £16.30 £15.81
% change year-on-year - +3.10% +2.00%

All Contract IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,085 1,408 1,771
% of contract IT jobs with a recognized job title 86.39% 87.34% 90.87%
Number of daily rates quoted 502 608 1,065
10th Percentile £186 £200 £200
25th Percentile £350 £300 £350
Median daily rate (50th Percentile) £500 £425 £488
Median % change year-on-year +17.65% -12.82% +2.63%
75th Percentile £575 £563 £600
90th Percentile £673 £625 £700
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 245 466 266
10th Percentile £14.99 £14.48 £13.41
25th Percentile £20.00 £21.37 £16.66
Median hourly rate £43.00 £47.03 £35.80
Median % change year-on-year -8.56% +31.36% +80.72%
75th Percentile £67.00 £63.75 £65.00
90th Percentile £82.50 £70.00 £77.25
England median hourly rate £26.00 £45.00 £43.00
% change year-on-year -42.22% +4.65% +67.45%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the East of England.

Daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the East of England.

Hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Service Desk Analyst in the East of England over the 6 months to 4 August 2025.

Hourly rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 4 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire -9 25 - - 8
Essex +6 3 £225 -
Norfolk - 3 - -
Bedfordshire -6 2 £155 -
Suffolk - 1 £225 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 4 August 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Service Desk Analyst in the job title.

1 22 (64.71%) Microsoft 365
2 21 (61.76%) ServiceNow
2 21 (61.76%) Customer Service
3 19 (55.88%) Microsoft Certification
3 19 (55.88%) A+ Certification
4 18 (52.94%) ITIL
4 18 (52.94%) Incident Management
5 17 (50.00%) Active Directory
6 16 (47.06%) Microsoft
6 16 (47.06%) MCSA
6 16 (47.06%) Wi-Fi
6 16 (47.06%) Citrix
7 15 (44.12%) Service Delivery
8 14 (41.18%) Problem-Solving
9 13 (38.24%) Security Cleared
10 12 (35.29%) SC Cleared
11 11 (32.35%) Social Skills
11 11 (32.35%) Microsoft PowerPoint
11 11 (32.35%) Mathematics
11 11 (32.35%) Microsoft Excel
12 9 (26.47%) Retail
13 6 (17.65%) Windows
14 5 (14.71%) Customer Experience
15 4 (11.76%) Active Listening
15 4 (11.76%) Organisational Skills
15 4 (11.76%) Manufacturing
15 4 (11.76%) ITSM
15 4 (11.76%) Service Management
16 3 (8.82%) JIRA
16 3 (8.82%) Microsoft Exchange

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.82%) Microsoft Exchange
Applications
1 11 (32.35%) Microsoft Excel
1 11 (32.35%) Microsoft PowerPoint
2 2 (5.88%) Microsoft Office
Cloud Services
1 22 (64.71%) Microsoft 365
2 1 (2.94%) Azure
2 1 (2.94%) Entra ID
Communications & Networking
1 16 (47.06%) Wi-Fi
2 2 (5.88%) DNS
2 2 (5.88%) TCP/IP
3 1 (2.94%) DHCP
3 1 (2.94%) SAN
3 1 (2.94%) VPN
Development Applications
1 3 (8.82%) JIRA
General
1 11 (32.35%) Social Skills
2 9 (26.47%) Retail
3 4 (11.76%) Manufacturing
3 4 (11.76%) Organisational Skills
4 2 (5.88%) Inclusion and Diversity
4 2 (5.88%) Spanish Language
5 1 (2.94%) Analytical Skills
5 1 (2.94%) German Language
5 1 (2.94%) Local Government
5 1 (2.94%) Public Sector
Miscellaneous
1 1 (2.94%) Analytical Mindset
1 1 (2.94%) Driving Licence
1 1 (2.94%) Smartphone
Operating Systems
1 6 (17.65%) Windows
2 3 (8.82%) Windows 10
3 2 (5.88%) Windows 7
Processes & Methodologies
1 21 (61.76%) Customer Service
2 18 (52.94%) Incident Management
2 18 (52.94%) ITIL
3 15 (44.12%) Service Delivery
4 14 (41.18%) Problem-Solving
5 11 (32.35%) Mathematics
6 5 (14.71%) Customer Experience
7 4 (11.76%) Active Listening
7 4 (11.76%) ITSM
7 4 (11.76%) Service Management
8 3 (8.82%) Continuous Improvement
9 1 (2.94%) Customer-Centricity
9 1 (2.94%) Information Security
9 1 (2.94%) Kalman Filter
Qualifications
1 19 (55.88%) A+ Certification
1 19 (55.88%) Microsoft Certification
2 16 (47.06%) MCSA
3 13 (38.24%) Security Cleared
4 12 (35.29%) SC Cleared
Quality Assurance & Compliance
1 1 (2.94%) SLA
System Software
1 17 (50.00%) Active Directory
Systems Management
1 1 (2.94%) Microsoft Intune
Vendors
1 21 (61.76%) ServiceNow
2 16 (47.06%) Citrix
2 16 (47.06%) Microsoft
3 1 (2.94%) Barracuda Networks
3 1 (2.94%) Dell