1st Line Support Analyst Contracts in England

First Line Support Analyst
UK > England

The median First Line Support Analyst daily rate in England is £150 according to job vacancies posted during the 6 months to 16 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 521 605 706
Rank change year-on-year +84 +101 -136
Contract jobs requiring a 1st Line Support Analyst 16 46 70
As % of all contract jobs advertised in England 0.044% 0.095% 0.100%
As % of the Job Titles category 0.047% 0.10% 0.10%
Number of daily rates quoted 11 28 46
10th Percentile £118 £134 £116
25th Percentile £138 £150 £141
Median daily rate (50th Percentile) £150 £180 £161
Median % change year-on-year -16.67% +11.63% +34.38%
75th Percentile £173 £250 £195
90th Percentile £188 £268 £250
UK median daily rate £163 £215 £163
% change year-on-year -24.42% +32.31% +27.45%
Number of hourly rates quoted 2 5 12
10th Percentile £14.23 £15.98 £11.23
25th Percentile £14.39 - £12.21
Median hourly rate £15.42 £20.44 £17.00
Median % change year-on-year -24.58% +20.24% +13.33%
75th Percentile £16.69 £22.63 £20.19
90th Percentile £16.99 £25.85 £20.75
UK median hourly rate £15.17 £20.44 £17.00
% change year-on-year -25.78% +20.24% +13.33%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 33,742 45,591 67,107
% of contract IT jobs with a recognized job title 92.73% 94.62% 95.47%
Number of daily rates quoted 22,367 32,416 47,845
10th Percentile £282 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £644
90th Percentile £750 £760 £743
UK median daily rate £525 £543 £525
% change year-on-year -3.23% +3.33% +10.53%
Number of hourly rates quoted 2,431 1,343 1,853
10th Percentile £12.86 £14.39 £12.50
25th Percentile £16.30 £20.00 £15.62
Median hourly rate £37.18 £45.00 £23.23
Median % change year-on-year -17.38% +93.72% +5.59%
75th Percentile £61.30 £65.38 £49.25
90th Percentile £73.75 £77.40 £65.00
UK median hourly rate £36.58 £45.00 £24.00
% change year-on-year -18.72% +87.50% +6.67%

1st Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support Analyst in England.

Daily rate trend for 1st Line Support Analyst in England

1st Line Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st Line Support Analyst in England over the 6 months to 16 May 2024.

Daily rate histogram for 1st Line Support Analyst in England

1st Line Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support Analyst in England.

Hourly rate trend for 1st Line Support Analyst in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +96 8 £160 -20.00% 2
Midlands +27 3 £150 -24.05% 1
West Midlands +26 3 £150 -24.05% 1
North of England +10 3 £130 -48.00% 1
South East +11 2 £165 +17.86% 5
Yorkshire +6 2 £130 -11.01%
North West +11 1 - - 1
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 May 2024, 1st Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Analyst in the job title.

1 9 (56.25%) Microsoft 365
1 9 (56.25%) Social Skills
2 8 (50.00%) Customer Service
2 8 (50.00%) Microsoft Office
3 7 (43.75%) Windows
3 7 (43.75%) Active Directory
4 6 (37.50%) Microsoft
5 5 (31.25%) Windows 10
6 4 (25.00%) Entra ID
6 4 (25.00%) Service Management
6 4 (25.00%) Azure
7 3 (18.75%) Microsoft Intune
7 3 (18.75%) Mobile Device Management
7 3 (18.75%) Finance
7 3 (18.75%) ITIL
7 3 (18.75%) OneDrive
8 2 (12.50%) Problem-Solving
8 2 (12.50%) Public Sector
8 2 (12.50%) Linux
8 2 (12.50%) SQL
8 2 (12.50%) Apple
8 2 (12.50%) Dell
8 2 (12.50%) Microsoft Certification
8 2 (12.50%) ITSM
8 2 (12.50%) Front Office
8 2 (12.50%) Telecoms
8 2 (12.50%) Analytical Skills
8 2 (12.50%) Banking
8 2 (12.50%) JIRA
8 2 (12.50%) FIX Protocol

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) Microsoft Exchange
1 1 (6.25%) SharePoint
Applications
1 8 (50.00%) Microsoft Office
Cloud Services
1 9 (56.25%) Microsoft 365
2 4 (25.00%) Azure
2 4 (25.00%) Entra ID
3 3 (18.75%) OneDrive
4 1 (6.25%) AWS
Development Applications
1 2 (12.50%) JIRA
General
1 9 (56.25%) Social Skills
2 3 (18.75%) Finance
3 2 (12.50%) Analytical Skills
3 2 (12.50%) Banking
3 2 (12.50%) Front Office
3 2 (12.50%) Public Sector
3 2 (12.50%) Telecoms
4 1 (6.25%) Electronics
4 1 (6.25%) French Language
4 1 (6.25%) Inclusion and Diversity
4 1 (6.25%) Manufacturing
4 1 (6.25%) Marketing
4 1 (6.25%) Spanish Language
4 1 (6.25%) Swedish Language
Libraries, Frameworks & Software Standards
1 2 (12.50%) FIX Protocol
Miscellaneous
1 1 (6.25%) Management Information System
1 1 (6.25%) NHS
Operating Systems
1 7 (43.75%) Windows
2 5 (31.25%) Windows 10
3 2 (12.50%) Linux
Processes & Methodologies
1 8 (50.00%) Customer Service
2 4 (25.00%) Service Management
3 3 (18.75%) ITIL
3 3 (18.75%) Mobile Device Management
4 2 (12.50%) ITSM
4 2 (12.50%) Problem-Solving
5 1 (6.25%) Asset Management
5 1 (6.25%) Business Continuity
5 1 (6.25%) Business Intelligence
5 1 (6.25%) Chat Support
5 1 (6.25%) CRM
5 1 (6.25%) Customer Requirements
5 1 (6.25%) Digital Marketing
5 1 (6.25%) Health Informatics
5 1 (6.25%) Incident Management
5 1 (6.25%) Informatics
5 1 (6.25%) Knowledge Management
5 1 (6.25%) Network Management
5 1 (6.25%) Programme Management
5 1 (6.25%) Service Delivery
Programming Languages
1 2 (12.50%) SQL
Qualifications
1 2 (12.50%) Microsoft Certification
2 1 (6.25%) A+ Certification
2 1 (6.25%) AWS Certification
2 1 (6.25%) Degree
2 1 (6.25%) ECDL
2 1 (6.25%) ITIL Certification
2 1 (6.25%) ITIL Foundation Certificate
2 1 (6.25%) MCP
2 1 (6.25%) MCSE
System Software
1 7 (43.75%) Active Directory
Systems Management
1 3 (18.75%) Microsoft Intune
Vendors
1 6 (37.50%) Microsoft
2 2 (12.50%) Apple
2 2 (12.50%) Dell
3 1 (6.25%) SAP
3 1 (6.25%) ServiceNow