Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Management
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 821 840 819
Rank change year-on-year +19 -21 -37
Contract jobs citing Service Desk Management 34 31 46
As % of all contract IT jobs advertised in England 0.036% 0.032% 0.044%
As % of the Processes & Methodologies category 0.042% 0.038% 0.054%
Number of daily rates quoted 20 22 25
England median daily rate £425 £363 £300
Median daily rate % change year-on-year +17.24% +20.83% +20.00%
10th Percentile £148 £168 £205
90th Percentile £650 £450 £438
UK median daily rate £425 £363 £300
% change year-on-year +17.24% +20.83% +20.00%
Number of hourly rates quoted 3 1 9
England median hourly rate £25.50 £21.00 £16.50
Median hourly rate % change year-on-year +21.43% +27.27% +26.92%
10th Percentile £18.45 £20.50 £10.95
90th Percentile £27.94 £21.50 £21.90
UK median hourly rate £21.25 £21.00 £16.50
% change year-on-year +1.19% +27.27% +26.92%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80294 81883 85035
As % of all contract IT jobs advertised in England 84.66% 84.16% 81.94%
Number of daily rates quoted 54019 54581 56048
England median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.47% +5.75%
10th Percentile £288 £265 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1877 2118 2511
England median hourly rate £23.75 £24.42 £22.50
Median hourly rate % change year-on-year -2.74% +8.53% +18.42%
10th Percentile £11.39 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.50 £24.00 £22.50
% change year-on-year -2.08% +6.67% +18.42%

Service Desk Management
Job Vacancy Trend in England

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management in England.

Contractor daily rate trend for Service Desk Management in England

Service Desk Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Management in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Desk Management in England

Service Desk Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Management in England.

Contractor hourly rate trend for Service Desk Management in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -12 18 £450 +28.57% 3
North of England +54 5 £375 +66.67%
Midlands +16 5 £242 +34.17% 2
North West +25 3 - -
West Midlands +18 3 £400 +122.22% 2
South East -1 3 £232 -51.21% 1
South West - 3 - - 1
East Midlands 0 2 £217 -
Yorkshire +21 1 £550 +144.44%
North East - 1 £200 -
Service Desk Management
UK

For the 6 months to 21 November 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Desk Management.

1 28 (82.35%) ITIL
2 15 (44.12%) Windows
3 12 (35.29%) SLA
4 11 (32.35%) Microsoft
4 11 (32.35%) Finance
5 9 (26.47%) Service Management
6 8 (23.53%) Microsoft Office
6 8 (23.53%) Stakeholder Management
6 8 (23.53%) Windows 7
6 8 (23.53%) ServiceNow
7 7 (20.59%) Microsoft Excel
7 7 (20.59%) Project Management
8 6 (17.65%) Service Delivery
8 6 (17.65%) Active Directory
8 6 (17.65%) SQL
8 6 (17.65%) ITIL V2
9 5 (14.71%) Problem Management
9 5 (14.71%) Microsoft PowerPoint
9 5 (14.71%) Quality Management
9 5 (14.71%) IIS
9 5 (14.71%) Microsoft Project
9 5 (14.71%) SSL
9 5 (14.71%) Change Management
9 5 (14.71%) Identity Access Management
10 4 (11.76%) ForgeRock
10 4 (11.76%) SailPoint
10 4 (11.76%) Mentoring
10 4 (11.76%) CA Single Sign-On
10 4 (11.76%) Blackberry
10 4 (11.76%) ITSM

Service Desk Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) IIS
2 4 (11.76%) Apache
2 4 (11.76%) MS Exchange
2 4 (11.76%) nginx
2 4 (11.76%) Tomcat
3 3 (8.82%) Blackberry Enterprise Server
3 3 (8.82%) SharePoint
4 1 (2.94%) Documentum
4 1 (2.94%) IBM Notes
4 1 (2.94%) MS Project Server
4 1 (2.94%) SharePoint 2013
4 1 (2.94%) Skype for Business
4 1 (2.94%) WebSphere
4 1 (2.94%) WebSphere Application Server
Applications
1 8 (23.53%) Microsoft Office
2 7 (20.59%) Microsoft Excel
3 5 (14.71%) Microsoft PowerPoint
3 5 (14.71%) Microsoft Project
4 1 (2.94%) MS Visio
Business Applications
1 2 (5.88%) Northgate Housing
2 1 (2.94%) SystmOne
2 1 (2.94%) WebTrends
Cloud Services
1 1 (2.94%) Office 365
Communications & Networking
1 5 (14.71%) SSL
2 4 (11.76%) Kerberos
2 4 (11.76%) LDAP
3 2 (5.88%) LAN
3 2 (5.88%) WAN
4 1 (2.94%) Cisco IPT
4 1 (2.94%) IP Telephony
4 1 (2.94%) Skype
4 1 (2.94%) VPN
Database & Business Intelligence
1 2 (5.88%) Crystal Reports
1 2 (5.88%) SQL Server
2 1 (2.94%) BusinessObjects
Development Applications
1 4 (11.76%) JIRA
General
1 11 (32.35%) Finance
2 3 (8.82%) Law
2 3 (8.82%) Legal
3 2 (5.88%) Local Government
4 1 (2.94%) Banking
Job Titles
1 10 (29.41%) Service Manager
2 9 (26.47%) Analyst
3 7 (20.59%) Service Analyst
3 7 (20.59%) Service Desk Analyst
3 7 (20.59%) Service Desk Manager
4 5 (14.71%) IT Manager
4 5 (14.71%) IT Services Manager
5 4 (11.76%) Senior Analyst
5 4 (11.76%) Senior Service Desk Analyst
6 3 (8.82%) 1st/2nd Line Service Desk Analyst
6 3 (8.82%) 2nd Line Service Desk Analyst
6 3 (8.82%) IT Analyst
7 2 (5.88%) Applications Manager
7 2 (5.88%) Consultant
7 2 (5.88%) Delivery Manager
7 2 (5.88%) Services Delivery Manager
7 2 (5.88%) Technical Manager
8 1 (2.94%) 1st Line Support
8 1 (2.94%) Help Desk Analyst
8 1 (2.94%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (11.76%) SailPoint
1 4 (11.76%) SAML
1 4 (11.76%) SPNEGO
1 4 (11.76%) WCF
1 4 (11.76%) Windows Identity Foundation
1 4 (11.76%) XML
2 1 (2.94%) .NET
2 1 (2.94%) Middleware
2 1 (2.94%) Web Services
Miscellaneous
1 4 (11.76%) Blackberry
1 4 (11.76%) Management Information System
1 4 (11.76%) PKI
2 3 (8.82%) iPhone
3 2 (5.88%) Analytical Skills
3 2 (5.88%) NHS
4 1 (2.94%) Replication
Operating Systems
1 15 (44.12%) Windows
2 8 (23.53%) Windows 7
3 3 (8.82%) Windows Server
4 2 (5.88%) Linux
5 1 (2.94%) Unix
5 1 (2.94%) Windows Server 2008
5 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 28 (82.35%) ITIL
2 9 (26.47%) Service Management
3 8 (23.53%) Stakeholder Management
4 7 (20.59%) Project Management
5 6 (17.65%) ITIL V2
5 6 (17.65%) Service Delivery
6 5 (14.71%) Change Management
6 5 (14.71%) Identity Access Management
6 5 (14.71%) Problem Management
6 5 (14.71%) Quality Management
7 4 (11.76%) Identity Management
7 4 (11.76%) Incident Management
7 4 (11.76%) ITSM
7 4 (11.76%) Mentoring
7 4 (11.76%) PRINCE2
7 4 (11.76%) SOA
8 3 (8.82%) CRM
8 3 (8.82%) ITIL V3
8 3 (8.82%) Root Cause Analysis
8 3 (8.82%) Ticket Management
Programming Languages
1 6 (17.65%) SQL
2 4 (11.76%) Python
3 1 (2.94%) Java
3 1 (2.94%) PowerShell
Qualifications
1 4 (11.76%) Degree
1 4 (11.76%) Microsoft Certification
2 3 (8.82%) A+ Certification
2 3 (8.82%) Network+ Certification
3 2 (5.88%) ITIL Foundation Certificate
3 2 (5.88%) MCP
4 1 (2.94%) ITIL Certification
4 1 (2.94%) MCDST
4 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 12 (35.29%) SLA
2 1 (2.94%) ISO/IEC 27001
2 1 (2.94%) QA
System Software
1 6 (17.65%) Active Directory
2 2 (5.88%) Virtual Desktop
2 2 (5.88%) vSphere
3 1 (2.94%) Terminal Services
3 1 (2.94%) VMware Infrastructure
Systems Management
1 4 (11.76%) CA Single Sign-On
2 2 (5.88%) DameWare
2 2 (5.88%) SCCM
2 2 (5.88%) Systems Management Server (SMS)
Vendors
1 11 (32.35%) Microsoft
2 8 (23.53%) ServiceNow
3 4 (11.76%) Axway
3 4 (11.76%) BMC
3 4 (11.76%) CA
3 4 (11.76%) Citrix
3 4 (11.76%) ForgeRock
4 3 (8.82%) Cisco
4 3 (8.82%) VMware
5 2 (5.88%) Northgate
5 2 (5.88%) Sophos
6 1 (2.94%) Google
6 1 (2.94%) LANDesk
6 1 (2.94%) Lotus
6 1 (2.94%) SolarWinds