The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Management
UK / England
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 576 601 606
Rank change year-on-year +25 +5  
Contract jobs citing Service Desk Management 13 22 30
As % of all contract IT jobs advertised in England 0.030% 0.045% 0.059%
As % of the Processes & Methodologies category 0.036% 0.054% 0.073%
Number of daily rates quoted 9 14 15
Median daily rate £375 £338 £350
Median daily rate % change year-on-year +11.11% -3.57%  
90% offered a daily rate of more than £268 £147 £293
10% offered a daily rate of more than £505 £683 £493
UK excluding London median daily rate £375 £180 £350
% change year-on-year +108.33% -48.57%  
Number of hourly rates quoted 0 2 6
Median hourly rate - £17.75 £11.25
Median hourly rate % change year-on-year - +57.77%  
UK excluding London median hourly rate £8.50 £20.50 £11.25
% change year-on-year -58.53% +82.22%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 36558 40684 41140
As % of all contract IT job vacancies advertised in England 84.69% 83.47% 80.82%
Number of daily rates quoted 24009 27323 26926
Median daily rate £450 £450 £415
Median daily rate % change year-on-year - +8.43%  
90% offered a daily rate of more than £313 £300 £288
10% offered a daily rate of more than £600 £600 £590
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 945 955 1136
Median hourly rate £32.50 £27.50 £26.00
Median hourly rate % change year-on-year +18.18% +5.76%  
90% offered a hourly rate of more than £12.50 £12.58 £12.00
10% offered a hourly rate of more than £52.50 £49.46 £50.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Desk Management
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Service Desk Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management in England.

Contractor daily rate trend for Service Desk Management in England

Service Desk Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Management in England over the 3 months to 26 June 2017.

Contractor daily rate histogram for Service Desk Management in England

Service Desk Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Management in England.

Contractor hourly rate trend for Service Desk Management in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 10 £408 +16.42% 2
South East +29 1 £375 -28.57% 2
North West +22 1 £425 - 2
East of England - 1 £350 -
Service Desk Management
UK

For the 6 months to 26 June 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Desk Management.

1 20 (76.92%) ITIL
2 11 (42.31%) Service Management
2 11 (42.31%) Service Delivery
3 10 (38.46%) Finance
3 10 (38.46%) Microsoft Excel
4 9 (34.62%) Line Management
4 9 (34.62%) Service Delivery Management
5 8 (30.77%) Portfolio Management
5 8 (30.77%) Legal
6 6 (23.08%) Change Management
6 6 (23.08%) Problem Management
7 5 (19.23%) Incident Management
7 5 (19.23%) Windows
8 4 (15.38%) Active Directory
8 4 (15.38%) ServiceNow
9 3 (11.54%) Windows Server
9 3 (11.54%) Agile Software Development
9 3 (11.54%) Cisco
9 3 (11.54%) Microsoft
10 2 (7.69%) BusinessObjects
10 2 (7.69%) Citrix
10 2 (7.69%) Microsoft Certification
10 2 (7.69%) ITIL Certification
10 2 (7.69%) WebTrends
10 2 (7.69%) Middleware
10 2 (7.69%) PRINCE2
10 2 (7.69%) SharePoint
10 2 (7.69%) Documentum
10 2 (7.69%) Business Intelligence
10 2 (7.69%) SSL

Service Desk Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.69%) Documentum
1 2 (7.69%) IIS
1 2 (7.69%) MS Project Server
1 2 (7.69%) SharePoint
1 2 (7.69%) SharePoint 2013
1 2 (7.69%) WebSphere
1 2 (7.69%) WebSphere Application Server
2 1 (3.85%) Apache
2 1 (3.85%) Skype for Business
Applications
1 10 (38.46%) Microsoft Excel
2 2 (7.69%) Microsoft Project
3 1 (3.85%) Microsoft Office
Business Applications
1 2 (7.69%) WebTrends
2 1 (3.85%) SystmOne
Cloud Services
1 2 (7.69%) Office 365
Communications & Networking
1 2 (7.69%) SSL
2 1 (3.85%) Skype
Database & Business Intelligence
1 2 (7.69%) BusinessObjects
1 2 (7.69%) SQL Server
2 1 (3.85%) MySQL
Development Applications
1 2 (7.69%) JIRA
General
1 10 (38.46%) Finance
2 8 (30.77%) Legal
3 1 (3.85%) Military
Job Titles
1 14 (53.85%) Service Manager
2 9 (34.62%) Delivery Manager
2 9 (34.62%) Services Delivery Manager
3 4 (15.38%) Support Manager
4 3 (11.54%) Analyst
4 3 (11.54%) Service Desk Manager
5 2 (7.69%) Active Directory Engineer
5 2 (7.69%) IT Support
5 2 (7.69%) Middleware Engineer
5 2 (7.69%) PowerShell Engineer
5 2 (7.69%) Server Engineer
5 2 (7.69%) Service Analyst
5 2 (7.69%) Service Desk Analyst
5 2 (7.69%) Service Desk Team Leader
5 2 (7.69%) Service Support Manager
5 2 (7.69%) SharePoint Engineer
5 2 (7.69%) Team Leader
5 2 (7.69%) Windows Engineer
5 2 (7.69%) Windows Server Engineer
6 1 (3.85%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 2 (7.69%) .NET
1 2 (7.69%) Middleware
1 2 (7.69%) Web Services
2 1 (3.85%) LAMP
Miscellaneous
1 1 (3.85%) Analytical Skills
1 1 (3.85%) e-Learning
1 1 (3.85%) Management Information System
1 1 (3.85%) Virtual Team
Operating Systems
1 5 (19.23%) Windows
2 3 (11.54%) Windows Server
3 1 (3.85%) Linux
3 1 (3.85%) Windows 7
3 1 (3.85%) Windows Server 2008
3 1 (3.85%) Windows Server 2012
Processes & Methodologies
1 20 (76.92%) ITIL
2 11 (42.31%) Service Delivery
2 11 (42.31%) Service Management
3 9 (34.62%) Line Management
3 9 (34.62%) Service Delivery Management
4 8 (30.77%) Portfolio Management
5 6 (23.08%) Change Management
5 6 (23.08%) Problem Management
6 5 (19.23%) Incident Management
7 3 (11.54%) Agile Software Development
8 2 (7.69%) Business Intelligence
8 2 (7.69%) Identity Access Management
8 2 (7.69%) ITIL V2
8 2 (7.69%) Performance Management
8 2 (7.69%) PRINCE2
8 2 (7.69%) Process Improvement
8 2 (7.69%) Quality Management
8 2 (7.69%) Trend Analysis
9 1 (3.85%) Software Distribution
9 1 (3.85%) Virtual Team Management
Programming Languages
1 2 (7.69%) Java
1 2 (7.69%) PowerShell
2 1 (3.85%) PHP
Qualifications
1 2 (7.69%) ITIL Certification
1 2 (7.69%) Microsoft Certification
1 2 (7.69%) Security Cleared
2 1 (3.85%) SC Cleared
Quality Assurance & Compliance
1 2 (7.69%) SLA
2 1 (3.85%) ISO/IEC 27001
System Software
1 4 (15.38%) Active Directory
Systems Management
1 1 (3.85%) SCCM
Vendors
1 4 (15.38%) ServiceNow
2 3 (11.54%) Cisco
2 3 (11.54%) Microsoft
3 2 (7.69%) Citrix
3 2 (7.69%) Google
3 2 (7.69%) VMware
4 1 (3.85%) Remedy
Manchester, Lancashire
Rullion
Posted: 2 days ago