Service Management Contracts in the Midlands

Service Management
England > Midlands

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 13 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 67 84 65
Rank change year-on-year +17 -19 +24
Contract jobs citing Service Management 68 83 168
As % of all contract jobs advertised in the Midlands 2.52% 2.47% 3.36%
As % of the Processes & Methodologies category 3.06% 2.80% 3.82%
Number of daily rates quoted 42 54 102
10th Percentile £308 £180 £133
25th Percentile £403 £310 £213
Median daily rate (50th Percentile) £488 £525 £425
Median % change year-on-year -7.14% +23.53% -11.46%
75th Percentile £588 £625 £550
90th Percentile £699 £654 £586
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 0 2 8
10th Percentile - £18.70 £13.73
25th Percentile - £19.38 £15.15
Median hourly rate - £21.00 £17.00
Median % change year-on-year - +23.53% -30.61%
75th Percentile - £22.88 £17.50
90th Percentile - £23.70 £17.52
England median hourly rate £17.72 £51.75 £18.12
% change year-on-year -65.76% +185.67% -13.74%

All Process and Methodology Skills
Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,219 2,963 4,395
As % of all contract IT jobs advertised in the Midlands 82.09% 88.29% 88.02%
Number of daily rates quoted 1,482 2,074 3,238
10th Percentile £238 £250 £250
25th Percentile £356 £363 £375
Median daily rate (50th Percentile) £475 £492 £475
Median % change year-on-year -3.36% +3.47% +15.15%
75th Percentile £600 £591 £575
90th Percentile £700 £688 £663
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 170 106 145
10th Percentile £11.06 £11.90 £10.50
25th Percentile £13.60 £14.64 £13.73
Median hourly rate £18.50 £20.00 £17.50
Median % change year-on-year -7.50% +14.29% +13.27%
75th Percentile £34.56 £31.50 £22.75
90th Percentile £55.00 £56.25 £35.00
England median hourly rate £36.50 £37.34 £25.00
% change year-on-year -2.25% +49.36% +6.38%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Management in the Midlands.

Daily rate trend for Service Management in the Midlands

Service Management
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Service Management in the Midlands over the 6 months to 13 May 2024.

Daily rate histogram for Service Management in the Midlands

Service Management
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Management in the Midlands.

Hourly rate trend for Service Management in the Midlands

Service Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +19 42 £488 +8.33% 40
East Midlands +15 25 £460 -16.36% 23
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.47%) SharePoint
Applications
1 4 (5.88%) Microsoft Office
2 1 (1.47%) Chatbot
2 1 (1.47%) Microsoft Excel
2 1 (1.47%) Microsoft PowerPoint
Business Applications
1 4 (5.88%) Maximo
2 3 (4.41%) SAP ERP
Cloud Services
1 14 (20.59%) Azure
1 14 (20.59%) SaaS
2 10 (14.71%) AWS
2 10 (14.71%) Microsoft 365
3 2 (2.94%) Azure DevOps
4 1 (1.47%) Amazon EKS
4 1 (1.47%) Cloud Computing
4 1 (1.47%) Dynamics 365
4 1 (1.47%) GCP
4 1 (1.47%) GitHub
4 1 (1.47%) IaaS
4 1 (1.47%) Intacct
4 1 (1.47%) OneDrive
4 1 (1.47%) OpenShift
4 1 (1.47%) PaaS
4 1 (1.47%) Power Automate
Communications & Networking
1 3 (4.41%) Network Security
1 3 (4.41%) VPN
2 1 (1.47%) DHCP
2 1 (1.47%) DNS
2 1 (1.47%) Firewall
2 1 (1.47%) Wi-Fi
2 1 (1.47%) Wireless
Database & Business Intelligence
1 1 (1.47%) Flink
1 1 (1.47%) Metadata
1 1 (1.47%) NoSQL
1 1 (1.47%) PostgreSQL
Development Applications
1 1 (1.47%) Git
1 1 (1.47%) JIRA
General
1 17 (25.00%) Social Skills
2 13 (19.12%) Analytical Skills
3 12 (17.65%) Finance
4 8 (11.76%) Legal
5 6 (8.82%) Telecoms
6 3 (4.41%) Law
7 2 (2.94%) Inclusion and Diversity
7 2 (2.94%) Presentation Skills
7 2 (2.94%) Public Sector
8 1 (1.47%) Banking
8 1 (1.47%) Documentation Skills
8 1 (1.47%) Manufacturing
8 1 (1.47%) Marketing
Job Titles
1 15 (22.06%) Analyst
1 15 (22.06%) Service Manager
2 11 (16.18%) Architect
2 11 (16.18%) IT Manager
2 11 (16.18%) IT Services Manager
2 11 (16.18%) Service Delivery Manager
3 10 (14.71%) Delivery Manager
3 10 (14.71%) IT Services Delivery Manager
4 8 (11.76%) Service Architect
5 6 (8.82%) Project Manager
6 5 (7.35%) Incident Analyst
6 5 (7.35%) Incident Manager
7 4 (5.88%) ERP Manager
7 4 (5.88%) ERP Project Manager
7 4 (5.88%) Facilities Management Project Manager
7 4 (5.88%) Facilities Manager
7 4 (5.88%) Facilities Project Manager
7 4 (5.88%) Lead
7 4 (5.88%) Major Incident Manager
8 3 (4.41%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 5 (7.35%) Middleware
2 2 (2.94%) Kafka
2 2 (2.94%) RabbitMQ
3 1 (1.47%) CSS
3 1 (1.47%) GraphQL
3 1 (1.47%) gRPC
3 1 (1.47%) HTML
3 1 (1.47%) HTML5
3 1 (1.47%) JMS
3 1 (1.47%) RAML
3 1 (1.47%) RESTful
3 1 (1.47%) SOAP
3 1 (1.47%) Vue
Miscellaneous
1 7 (10.29%) Operational Technology
2 6 (8.82%) Data Centre
3 5 (7.35%) SCADA
3 5 (7.35%) Virtual Team
4 2 (2.94%) CMDB
4 2 (2.94%) Legacy Applications
5 1 (1.47%) Driving Licence
Operating Systems
1 8 (11.76%) Apple iOS
2 5 (7.35%) Unix
Processes & Methodologies
1 36 (52.94%) ITIL
2 31 (45.59%) ITSM
3 18 (26.47%) Problem-Solving
3 18 (26.47%) Service Delivery
4 17 (25.00%) Decision-Making
5 13 (19.12%) Problem Management
6 12 (17.65%) Business Analysis
6 12 (17.65%) Incident Management
7 11 (16.18%) Agile
7 11 (16.18%) Migration
8 10 (14.71%) Asset Management
8 10 (14.71%) Change Management
9 9 (13.24%) Analytical Thinking
9 9 (13.24%) Information Security
10 8 (11.76%) Computer Science
10 8 (11.76%) IT Governance
10 8 (11.76%) People Management
10 8 (11.76%) Performance Metrics
10 8 (11.76%) Project Management
10 8 (11.76%) Service Delivery Management
Programming Languages
1 8 (11.76%) Swift
2 1 (1.47%) C#
2 1 (1.47%) JavaScript
2 1 (1.47%) PowerShell
2 1 (1.47%) Python
Qualifications
1 10 (14.71%) Degree
2 8 (11.76%) Security Cleared
3 5 (7.35%) DV Cleared
4 3 (4.41%) SC Cleared
5 1 (1.47%) A+ Certification
5 1 (1.47%) BPSS Clearance
5 1 (1.47%) Computer Science Degree
5 1 (1.47%) ISTQB
5 1 (1.47%) ISTQB Advanced Certification
5 1 (1.47%) ITIL Certification
5 1 (1.47%) ITIL Foundation Certificate
5 1 (1.47%) MCP
5 1 (1.47%) MCSE
5 1 (1.47%) Microsoft Certification
5 1 (1.47%) PMI Certification
5 1 (1.47%) PMP
Quality Assurance & Compliance
1 3 (4.41%) SLA
2 1 (1.47%) QA
System Software
1 2 (2.94%) Docker
2 1 (1.47%) Active Directory
Systems Management
1 2 (2.94%) Kubernetes
2 1 (1.47%) HP ALM
2 1 (1.47%) Terraform
Vendors
1 19 (27.94%) ServiceNow
2 14 (20.59%) Microsoft
3 8 (11.76%) Okta
4 5 (7.35%) BMC
5 4 (5.88%) Sage
6 3 (4.41%) SAP
7 2 (2.94%) HP
7 2 (2.94%) Oracle
8 1 (1.47%) Aruba
8 1 (1.47%) CheckPoint
8 1 (1.47%) Salesforce