Period
to 22 November 2017

The median contractor rate for a Support Analyst was £180 per day in advertised job vacancies in the North West during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > North West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 120 131 146
Rank change year-on-year +11 +15 -20
Contract jobs requiring a Support Analyst 86 89 99
As % of all contract IT jobs advertised in the North West 1.51% 1.30% 1.17%
As % of the Job Titles category 1.59% 1.37% 1.23%
Number of daily rates quoted 45 47 48
North West median daily rate £180 £213 £275
Median daily rate % change year-on-year -15.29% -22.73% +29.41%
10th Percentile £113 £100 £104
90th Percentile £430 £375 £500
England median daily rate £263 £234 £275
% change year-on-year +12.18% -14.91% +10.00%
Number of hourly rates quoted 14 22 11
North West median hourly rate £13.00 £13.25 £13.00
Median hourly rate % change year-on-year -1.89% +1.92% -
10th Percentile £11.40 £10.55 £11.00
90th Percentile £18.31 £15.29 £31.00
England median hourly rate £15.00 £15.00 £15.75
% change year-on-year - -4.76% -1.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5422 6474 8040
% of contract IT jobs with a recognized job title 94.97% 94.39% 94.69%
Number of daily rates quoted 3422 4173 4803
North West median daily rate £400 £400 £400
10th Percentile £250 £250 £233
90th Percentile £588 £550 £571
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 259 235 401
North West median hourly rate £19.00 £16.00 £20.00
Median hourly rate % change year-on-year +18.75% -20.00% +25.00%
10th Percentile £11.25 £11.02 £11.25
90th Percentile £49.00 £45.45 £50.00
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the North West.

Contractor daily rate trend for Support Analyst in the North West

Support Analyst
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Support Analyst in the North West over the 6 months to 22 November 2017.

Contractor daily rate histogram for Support Analyst in the North West

Support Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the North West.

Contractor hourly rate trend for Support Analyst in the North West

Support Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +14 42 £190 +40.74% 8
Cheshire +16 19 £375 +177.78% 11
Merseyside +12 19 £165 -41.85% 4
Lancashire +1 1 £125 -61.54% 6
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 22 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Support Analyst in the job title.

1 37 (43.02%) Microsoft
2 35 (40.70%) Windows
3 33 (38.37%) Active Directory
4 29 (33.72%) ITIL
5 21 (24.42%) SQL
6 16 (18.60%) Finance
7 15 (17.44%) MS Exchange
7 15 (17.44%) Windows 7
8 13 (15.12%) Microsoft Certification
8 13 (15.12%) VMware
9 12 (13.95%) Windows Server
10 11 (12.79%) Apple iOS
10 11 (12.79%) Apple
11 10 (11.63%) DNS
12 9 (10.47%) Google
12 9 (10.47%) Incident Management
12 9 (10.47%) Problem Management
12 9 (10.47%) Android
12 9 (10.47%) Exchange Server 2010
12 9 (10.47%) Microsoft Office
13 8 (9.30%) SAP
13 8 (9.30%) MCSA
13 8 (9.30%) SLA
13 8 (9.30%) HP
13 8 (9.30%) Internet
13 8 (9.30%) SCCM
13 8 (9.30%) Smartphone
13 8 (9.30%) Retail
14 7 (8.14%) Agile Software Development
14 7 (8.14%) VMware Infrastructure

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (17.44%) MS Exchange
2 9 (10.47%) Exchange Server 2010
3 3 (3.49%) Blackberry Enterprise Server
3 3 (3.49%) SAS
3 3 (3.49%) SharePoint
4 2 (2.33%) Oracle Self-Service HR
4 2 (2.33%) WebSphere
5 1 (1.16%) Apache
5 1 (1.16%) EPiServer
5 1 (1.16%) IIS
5 1 (1.16%) JBoss
5 1 (1.16%) Skype for Business
5 1 (1.16%) Tomcat
5 1 (1.16%) WebLogic
Applications
1 9 (10.47%) Microsoft Office
2 7 (8.14%) Microsoft Excel
3 6 (6.98%) Microsoft PowerPoint
4 1 (1.16%) Microsoft Project
Business Applications
1 4 (4.65%) Oracle EBS
2 3 (3.49%) Oracle Applications
3 2 (2.33%) Oracle EBS R12
3 2 (2.33%) Oracle HRMS
3 2 (2.33%) Oracle Payables
3 2 (2.33%) Oracle Payroll
3 2 (2.33%) Oracle Receivables
3 2 (2.33%) SAP MM
3 2 (2.33%) SAP PP
4 1 (1.16%) Dynamics CRM
4 1 (1.16%) Oracle 11i
4 1 (1.16%) Oracle Assets
4 1 (1.16%) Oracle General Ledger
4 1 (1.16%) Remedy ITSM
Cloud Services
1 7 (8.14%) Google Drive
1 7 (8.14%) Office 365
2 3 (3.49%) Amazon AWS
Communications & Networking
1 10 (11.63%) DNS
2 8 (9.30%) Internet
3 6 (6.98%) WAN
4 5 (5.81%) LAN
5 4 (4.65%) TCP/IP
6 3 (3.49%) DHCP
6 3 (3.49%) ISDN
6 3 (3.49%) VoIP
7 1 (1.16%) Firewall
7 1 (1.16%) Intranet
7 1 (1.16%) Reverse Proxy
7 1 (1.16%) Skype
7 1 (1.16%) VPN
Database & Business Intelligence
1 6 (6.98%) SQL Server
2 3 (3.49%) SQL Server Reporting Services
3 1 (1.16%) Data Warehouse
3 1 (1.16%) SAP BW
Development Applications
1 6 (6.98%) JIRA
2 3 (3.49%) Visual Studio
3 2 (2.33%) HP UFT
4 1 (1.16%) Oracle APEX
4 1 (1.16%) Oracle Forms
4 1 (1.16%) Toad
General
1 16 (18.60%) Finance
2 8 (9.30%) Retail
3 7 (8.14%) Automotive
4 4 (4.65%) Banking
5 3 (3.49%) Investment Banking
5 3 (3.49%) Manufacturing
6 2 (2.33%) Legal
6 2 (2.33%) Pharmaceutical
7 1 (1.16%) Back Office
7 1 (1.16%) Law
7 1 (1.16%) Marketing
7 1 (1.16%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (4.65%) .NET
2 3 (3.49%) Web Services
3 1 (1.16%) ASP.NET
3 1 (1.16%) CSS
3 1 (1.16%) J2EE
3 1 (1.16%) Middleware
Miscellaneous
1 8 (9.30%) Smartphone
2 5 (5.81%) Blackberry
3 4 (4.65%) Analytical Skills
3 4 (4.65%) Learning Management System
4 3 (3.49%) iPhone
4 3 (3.49%) SCORM
5 2 (2.33%) Fat Client
5 2 (2.33%) Management Information System
5 2 (2.33%) Thin Client
6 1 (1.16%) Computer Science
6 1 (1.16%) Data Centre
6 1 (1.16%) Data Protection Act
6 1 (1.16%) iPad
6 1 (1.16%) Life Science
Operating Systems
1 35 (40.70%) Windows
2 15 (17.44%) Windows 7
3 12 (13.95%) Windows Server
4 11 (12.79%) Apple iOS
5 9 (10.47%) Android
6 7 (8.14%) Windows 10
7 5 (5.81%) Windows Server 2008
7 5 (5.81%) Windows Server 2012
8 3 (3.49%) Linux
8 3 (3.49%) Unix
8 3 (3.49%) Windows 8
8 3 (3.49%) Windows Server 2003
9 1 (1.16%) Mac OS
9 1 (1.16%) Red Hat Enterprise Linux
9 1 (1.16%) Solaris
9 1 (1.16%) Windows XP
Processes & Methodologies
1 29 (33.72%) ITIL
2 9 (10.47%) Incident Management
2 9 (10.47%) Problem Management
3 7 (8.14%) Agile Software Development
4 6 (6.98%) Change Management
4 6 (6.98%) Service Management
5 4 (4.65%) CRM
6 3 (3.49%) Business Analysis
6 3 (3.49%) E-Commerce
6 3 (3.49%) IT Strategy
6 3 (3.49%) PRINCE2
6 3 (3.49%) Root Cause Analysis
6 3 (3.49%) Stakeholder Management
6 3 (3.49%) Ticket Management
6 3 (3.49%) Translating Business Requirements
7 2 (2.33%) Analytics
7 2 (2.33%) Coaching
7 2 (2.33%) Logistics
7 2 (2.33%) Migration
7 2 (2.33%) Validation
Programming Languages
1 21 (24.42%) SQL
2 4 (4.65%) PL/SQL
3 3 (3.49%) Java
3 3 (3.49%) Shell Script
Qualifications
1 13 (15.12%) Microsoft Certification
2 8 (9.30%) MCSA
3 6 (6.98%) MCSE
3 6 (6.98%) SC Cleared
3 6 (6.98%) Security Cleared
3 6 (6.98%) VMware Certified Professional (VCP)
4 4 (4.65%) MCITP
5 3 (3.49%) ACSP
5 3 (3.49%) CTC Cleared
5 3 (3.49%) HP AIS
5 3 (3.49%) Network+ Certification
6 2 (2.33%) Degree
7 1 (1.16%) A+ Certification
7 1 (1.16%) CCNA
7 1 (1.16%) Cisco Certification
7 1 (1.16%) ITIL Certification
7 1 (1.16%) ITIL Foundation Certificate
7 1 (1.16%) MCP
7 1 (1.16%) MOS
7 1 (1.16%) SAP Certification
Quality Assurance & Compliance
1 8 (9.30%) SLA
2 1 (1.16%) GxP
2 1 (1.16%) PMO
System Software
1 33 (38.37%) Active Directory
2 7 (8.14%) VMware Infrastructure
3 4 (4.65%) Virtual Desktop
4 3 (3.49%) VMware ESXi
4 3 (3.49%) vSphere
5 2 (2.33%) Hyper-V
5 2 (2.33%) XenApp
5 2 (2.33%) XenDesktop
6 1 (1.16%) ISA Server
6 1 (1.16%) VMware Workstation
Systems Management
1 8 (9.30%) SCCM
2 2 (2.33%) Tivoli
3 1 (1.16%) Backup Exec
3 1 (1.16%) HP Quality Center
3 1 (1.16%) Systems Management Server (SMS)
Vendors
1 37 (43.02%) Microsoft
2 13 (15.12%) VMware
3 11 (12.79%) Apple
4 9 (10.47%) Google
5 8 (9.30%) HP
5 8 (9.30%) SAP
6 7 (8.14%) Citrix
6 7 (8.14%) Oracle
7 5 (5.81%) Cisco
7 5 (5.81%) Remedy
8 4 (4.65%) Saba
9 2 (2.33%) Fortinet
9 2 (2.33%) Pegasus
9 2 (2.33%) ServiceNow
10 1 (1.16%) Acronis
10 1 (1.16%) Altiris
10 1 (1.16%) AppSense
10 1 (1.16%) Hummingbird
10 1 (1.16%) Red Hat
10 1 (1.16%) Xerox