Period
to 17 November 2017

The median contractor rate for an ITIL Service Manager was £425 per day in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Service Manager
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 760 813 744
Rank change year-on-year +53 -69 +24
Contract jobs requiring an ITIL Service Manager 118 81 149
As % of all contract IT jobs advertised in the UK 0.11% 0.076% 0.13%
As % of the Job Titles category 0.12% 0.081% 0.14%
Number of daily rates quoted 91 64 108
UK median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +3.23%
10th Percentile £325 £309 £306
90th Percentile £600 £539 £538
UK excluding London median daily rate £420 £444 £400
% change year-on-year -5.35% +10.94% +5.26%
Number of hourly rates quoted 0 1 3
UK median hourly rate - £187.50 £30.52
Median hourly rate % change year-on-year - +514.35% +60.63%
UK excluding London median hourly rate - £187.50 £30.52
% change year-on-year - +514.35% +14.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97472 100409 109082
% of contract IT jobs with a recognized job title 94.81% 94.75% 94.90%
Number of daily rates quoted 64264 65451 69386
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +4.17%
Number of hourly rates quoted 2912 3320 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.26 £45.00
UK excluding London median hourly rate £17.77 £17.50 £17.50
% change year-on-year +1.54% - +8.29%

ITIL Service Manager
Job Vacancy Trend

Job postings that featured ITIL Service Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Service Manager in the UK

ITIL Service Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Service Manager.

Contractor daily rate trend for ITIL Service Manager in the UK

ITIL Service Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Service Manager over the 6 months to 17 November 2017.

Contractor daily rate histogram for ITIL Service Manager in the UK

ITIL Service Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Service Manager.

Contractor hourly rate trend for ITIL Service Manager in the UK

ITIL Service Manager
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Service Manager within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +55 118 £425 - 3
UK excluding London +51 67 £420 -5.35% 2
London +12 51 £450 +5.88% 1
North of England +69 25 £388 -15.30%
South East +10 24 £420 -6.67%
Midlands +38 14 £425 +3.03%
North West +22 12 £350 -23.50%
Yorkshire +40 11 £406 -14.47%
West Midlands +29 8 £450 +12.50%
East Midlands +6 6 £400 -5.88%
East of England - 3 £450 - 2
North East +66 2 £481 +6.94%
South West -1 1 £415 +14.48%
Scotland - 1 £415 -

ITIL Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, ITIL Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring ITIL Service Manager in the job title.

1 118 (100.00%) ITIL
2 60 (50.85%) Service Management
2 60 (50.85%) Service Delivery
3 32 (27.12%) ITSM
4 30 (25.42%) Finance
5 29 (24.58%) Stakeholder Management
5 29 (24.58%) ITIL Certification
6 23 (19.49%) Incident Management
7 22 (18.64%) Project Management
8 21 (17.80%) Service Design
9 20 (16.95%) SC Cleared
9 20 (16.95%) Security Cleared
10 19 (16.10%) ServiceNow
10 19 (16.10%) SLA
11 18 (15.25%) ITIL V3
12 15 (12.71%) Retail
13 13 (11.02%) Change Management
14 11 (9.32%) Agile Software Development
15 10 (8.47%) DV Cleared
16 9 (7.63%) Analytical Skills
16 9 (7.63%) Service Delivery Management
16 9 (7.63%) Telecoms
17 8 (6.78%) Supplier Management
17 8 (6.78%) Banking
17 8 (6.78%) Asset Management
18 7 (5.93%) ITIL Foundation Certificate
18 7 (5.93%) PRINCE2
19 6 (5.08%) E-Commerce
19 6 (5.08%) Microsoft
19 6 (5.08%) Coaching

ITIL Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.85%) MS Exchange
Applications
1 2 (1.69%) Microsoft Project
2 1 (0.85%) Microsoft Office
2 1 (0.85%) S-PLUS
Business Applications
1 2 (1.69%) Remedy ITSM
Cloud Services
1 6 (5.08%) Office 365
Communications & Networking
1 5 (4.24%) LAN
2 4 (3.39%) Unified Communications
2 4 (3.39%) WAN
2 4 (3.39%) Wi-Fi
3 3 (2.54%) SMS
4 1 (0.85%) Firewall
Database & Business Intelligence
1 1 (0.85%) Data Warehouse
General
1 30 (25.42%) Finance
2 15 (12.71%) Retail
3 9 (7.63%) Telecoms
4 8 (6.78%) Banking
5 2 (1.69%) Investment Banking
5 2 (1.69%) Pharmaceutical
6 1 (0.85%) German Language
6 1 (0.85%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (1.69%) Web Services
Miscellaneous
1 9 (7.63%) Analytical Skills
2 4 (3.39%) Virtual Team
3 3 (2.54%) CMDB
3 3 (2.54%) Data Centre
3 3 (2.54%) Data Protection Act
3 3 (2.54%) Management Information System
4 2 (1.69%) EPoS
5 1 (0.85%) Greenfield Project
5 1 (0.85%) Life Science
5 1 (0.85%) RIA
5 1 (0.85%) Tandem
5 1 (0.85%) User Experience
Operating Systems
1 5 (4.24%) Windows
2 2 (1.69%) Android
2 2 (1.69%) Windows 10
2 2 (1.69%) Windows Server
2 2 (1.69%) Windows XP
3 1 (0.85%) Mac OS X
Processes & Methodologies
1 118 (100.00%) ITIL
2 60 (50.85%) Service Delivery
2 60 (50.85%) Service Management
3 32 (27.12%) ITSM
4 29 (24.58%) Stakeholder Management
5 23 (19.49%) Incident Management
6 22 (18.64%) Project Management
7 21 (17.80%) Service Design
8 18 (15.25%) ITIL V3
9 13 (11.02%) Change Management
10 11 (9.32%) Agile Software Development
11 9 (7.63%) Service Delivery Management
12 8 (6.78%) Asset Management
12 8 (6.78%) Supplier Management
13 7 (5.93%) PRINCE2
14 6 (5.08%) Coaching
14 6 (5.08%) E-Commerce
15 5 (4.24%) Contract Management
15 5 (4.24%) Logistics
15 5 (4.24%) Proactive Management
Programming Languages
1 1 (0.85%) C
Qualifications
1 29 (24.58%) ITIL Certification
2 20 (16.95%) SC Cleared
2 20 (16.95%) Security Cleared
3 10 (8.47%) DV Cleared
4 7 (5.93%) ITIL Foundation Certificate
5 3 (2.54%) Degree
6 2 (1.69%) BPSS Clearance
6 2 (1.69%) CCENT
6 2 (1.69%) CCNA
6 2 (1.69%) Cisco Certification
6 2 (1.69%) Master's Degree
6 2 (1.69%) PRINCE2 Certification
7 1 (0.85%) MBA
7 1 (0.85%) Microsoft Certification
7 1 (0.85%) Six Sigma Black Belt
Quality Assurance & Compliance
1 19 (16.10%) SLA
2 6 (5.08%) ISO/IEC 20000
3 2 (1.69%) Disclosure Scotland
3 2 (1.69%) ISO 9001
4 1 (0.85%) GAMP
4 1 (0.85%) ISO 22301
4 1 (0.85%) ISO/IEC 27001
4 1 (0.85%) Sarbanes-Oxley
System Software
1 4 (3.39%) Active Directory
Systems Management
1 1 (0.85%) SCCM
1 1 (0.85%) SCOM
Vendors
1 19 (16.10%) ServiceNow
2 6 (5.08%) Microsoft
3 4 (3.39%) Cisco
4 3 (2.54%) Remedy
4 3 (2.54%) SAP
4 3 (2.54%) Siebel
5 2 (1.69%) Apple
6 1 (0.85%) Salesforce.com
6 1 (0.85%) SolarWinds