The median contractor rate for an ITIL Service Manager was £450 per day in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Service Manager
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 554 582 577
Rank change year-on-year +28 -5  
Contract jobs requiring an ITIL Service Manager 48 61 62
As % of all contract IT jobs advertised in the UK 0.10% 0.11% 0.11%
As % of the Job Titles category 0.11% 0.12% 0.12%
Number of daily rates quoted 39 46 44
Median daily rate £450 £425 £421
Median daily rate % change year-on-year +5.88% +0.89%  
90% offered a daily rate of more than £350 £375 £350
10% offered a daily rate of more than £600 £593 £546
UK excluding London median daily rate £425 £430 £423
% change year-on-year -1.16% +1.77%  
Number of hourly rates quoted 0 0 1
Median hourly rate - - £30.52
UK excluding London median hourly rate - - £30.52

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44357 51050 53273
As % of all contract IT job vacancies advertised in the UK 94.75% 94.87% 94.80%
Number of daily rates quoted 28704 33277 33414
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £248
10% offered a daily rate of more than £600 £600 £570
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1368 1510 2064
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.14
% change year-on-year +0.28% +8.11%  

ITIL Service Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured ITIL Service Manager in the job title.

Job vacancy trend for ITIL Service Manager in the UK

ITIL Service Manager
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Service Manager.

Contractor daily rate trend for ITIL Service Manager in the UK

ITIL Service Manager
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Service Manager over the 3 months to 23 June 2017.

Contractor daily rate histogram for ITIL Service Manager in the UK

ITIL Service Manager
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Service Manager.

Contractor hourly rate trend for ITIL Service Manager in the UK

ITIL Service Manager
Top 23 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Service Manager within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 48 £450 +3.44% 12
London +7 33 £450 +5.88% 2
South East +6 9 £475 +11.76% 2
Bromley +6 8 £500 -23.07%
Oxford +3 6 £488 +16.41%
Oxfordshire -8 6 £488 +16.41%
North West +20 4 £375 -25.00% 1
Cheshire +24 2 £350 -26.31% 1
Manchester - 2 £413 -
North East +68 1 - -
Scotland +39 1 £415 -2.35%
Edinburgh +16 1 £415 -2.35%
Middlesex +11 1 £396 -
South West +5 1 £415 -31.96% 1
City of London -2 1 £275 -
Bristol -3 1 £415 -31.96%
Milton Keynes -13 1 £325 -20.24%
Buckinghamshire -14 1 £325 -20.24%
Uxbridge - 1 £450 -
Kingston Upon Thames - 1 - -
Durham - 1 - -
Surrey - 1 £475 - 1
Canary Wharf - 1 - -

ITIL Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, ITIL Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring ITIL Service Manager in the job title.

1 81 (100.00%) ITIL
2 48 (59.26%) Service Management
3 39 (48.15%) Service Delivery
4 22 (27.16%) Finance
5 20 (24.69%) ITSM
6 19 (23.46%) Security Cleared
6 19 (23.46%) SC Cleared
7 17 (20.99%) Stakeholder Management
8 16 (19.75%) ITIL Certification
9 15 (18.52%) Incident Management
10 11 (13.58%) Agile Software Development
10 11 (13.58%) Change Management
11 10 (12.35%) Project Management
11 10 (12.35%) ITIL V3
12 9 (11.11%) SLA
13 8 (9.88%) DV Cleared
13 8 (9.88%) ServiceNow
13 8 (9.88%) Service Design
14 7 (8.64%) ITIL Foundation Certificate
14 7 (8.64%) Problem Management
14 7 (8.64%) Retail
15 6 (7.41%) Supplier Management
15 6 (7.41%) CMDB
15 6 (7.41%) Release Management
15 6 (7.41%) Microsoft
15 6 (7.41%) Coaching
16 5 (6.17%) Continuous Improvement
16 5 (6.17%) Contract Management
16 5 (6.17%) Service Delivery Management
16 5 (6.17%) PRINCE2

ITIL Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (1.23%) Microsoft Office
1 1 (1.23%) S-PLUS
Business Applications
1 3 (3.70%) Dynamics CRM
1 3 (3.70%) Remedy ITSM
2 1 (1.23%) SAP Oil and Gas
Cloud Services
1 3 (3.70%) Office 365
2 1 (1.23%) Amazon AWS
2 1 (1.23%) Cloud Computing
Communications & Networking
1 1 (1.23%) LAN
1 1 (1.23%) MPLS
1 1 (1.23%) SMS
1 1 (1.23%) Software-Defined Networking
1 1 (1.23%) Unified Communications
1 1 (1.23%) WAN
Development Applications
1 1 (1.23%) JIRA
General
1 22 (27.16%) Finance
2 7 (8.64%) Retail
3 5 (6.17%) Banking
4 3 (3.70%) Telecoms
5 2 (2.47%) Financial Institution
5 2 (2.47%) Investment Banking
5 2 (2.47%) Law
6 1 (1.23%) Electronics
6 1 (1.23%) Manufacturing
6 1 (1.23%) Marketing
6 1 (1.23%) Pharmaceutical
6 1 (1.23%) Publishing
Miscellaneous
1 6 (7.41%) CMDB
2 3 (3.70%) Analytical Skills
2 3 (3.70%) Data Centre
2 3 (3.70%) Data Protection Act
2 3 (3.70%) Management Information System
2 3 (3.70%) User Experience
3 2 (2.47%) Virtual Team
4 1 (1.23%) Greenfield Project
4 1 (1.23%) Life Science
Operating Systems
1 1 (1.23%) Windows
1 1 (1.23%) Windows 7
Processes & Methodologies
1 81 (100.00%) ITIL
2 48 (59.26%) Service Management
3 39 (48.15%) Service Delivery
4 20 (24.69%) ITSM
5 17 (20.99%) Stakeholder Management
6 15 (18.52%) Incident Management
7 11 (13.58%) Agile Software Development
7 11 (13.58%) Change Management
8 10 (12.35%) ITIL V3
8 10 (12.35%) Project Management
9 8 (9.88%) Service Design
10 7 (8.64%) Problem Management
11 6 (7.41%) Coaching
11 6 (7.41%) Release Management
11 6 (7.41%) Supplier Management
12 5 (6.17%) Continuous Improvement
12 5 (6.17%) Contract Management
12 5 (6.17%) Data Protection
12 5 (6.17%) PRINCE2
12 5 (6.17%) Service Delivery Management
Programming Languages
1 3 (3.70%) C
Qualifications
1 19 (23.46%) SC Cleared
1 19 (23.46%) Security Cleared
2 16 (19.75%) ITIL Certification
3 8 (9.88%) DV Cleared
4 7 (8.64%) ITIL Foundation Certificate
5 4 (4.94%) Degree
6 3 (3.70%) Master's Degree
7 2 (2.47%) PRINCE2 Certification
8 1 (1.23%) CCNA
8 1 (1.23%) Cisco Certification
8 1 (1.23%) ISEB
8 1 (1.23%) MBA
8 1 (1.23%) PMI Certification
8 1 (1.23%) PMP
8 1 (1.23%) Six Sigma Green Belt
Quality Assurance & Compliance
1 9 (11.11%) SLA
2 4 (4.94%) ISO/IEC 20000
3 3 (3.70%) COBIT
4 1 (1.23%) Disclosure Scotland
4 1 (1.23%) GAMP
System Software
1 1 (1.23%) Active Directory
Systems Management
1 1 (1.23%) Cisco CUCM
1 1 (1.23%) SCCM
1 1 (1.23%) SCOM
Vendors
1 8 (9.88%) ServiceNow
2 6 (7.41%) Microsoft
3 5 (6.17%) SAP
4 3 (3.70%) Remedy
5 2 (2.47%) BMC
5 2 (2.47%) HP
6 1 (1.23%) Apple
6 1 (1.23%) Cisco
6 1 (1.23%) Salesforce.com
6 1 (1.23%) SolarWinds
6 1 (1.23%) Toshiba