Period
to 21 November 2017

The median annual salary for an ITIL Service Manager was £54,000 in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

ITIL Service Manager
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 1045 1040 996
Rank change year-on-year -5 -44 -10
Permanent jobs requiring an ITIL Service Manager 161 203 305
As % of all permanent IT jobs advertised in the UK 0.089% 0.11% 0.14%
As % of the Job Titles category 0.093% 0.11% 0.15%
Number of salaries quoted 141 177 275
UK median annual salary £54,000 £50,000 £47,500
Median salary % change year-on-year +8.00% +5.26% -5.00%
10th Percentile £32,000 £37,500 £34,400
90th Percentile £75,000 £73,750 £70,000
UK excluding London median annual salary £42,500 £47,500 £45,000
% change year-on-year -10.53% +5.56% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173309 182267 209632
% of permanent IT jobs with a recognized job title 95.79% 96.49% 96.46%
Number of salaries quoted 139088 152628 174119
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

ITIL Service Manager
Job Vacancy Trend

Job postings that featured ITIL Service Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Service Manager in the UK

ITIL Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Service Manager.

Salary trend for ITIL Service Manager in the UK

ITIL Service Manager
Salary Histogram

The salary distribution of IT jobs citing ITIL Service Manager over the 6 months to 21 November 2017.

Salary histogram for ITIL Service Manager in the UK

ITIL Service Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Service Manager within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 156 £54,000 +6.93% 4
London +48 90 £60,000 +9.09% 1
UK excluding London -42 70 £42,500 -10.53% 3
North of England -5 21 £42,500 -3.95%
South East +20 18 £40,000 -20.00%
East of England -8 10 £50,000 -14.16% 2
Midlands +41 9 £45,000 +21.62% 1
South West +8 8 £28,000 -41.05%
North East +13 7 £43,500 -6.95%
Yorkshire +6 7 £34,000 -20.00%
North West -6 7 £46,250 +2.78%
West Midlands +19 5 £43,750 +8.02% 1
East Midlands +41 4 £49,500 +47.76%
Scotland -25 3 £30,450 -1.77%
Northern Ireland - 1 £67,500 -

ITIL Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, ITIL Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring ITIL Service Manager in the job title.

1 161 (100.00%) ITIL
2 93 (57.76%) Service Delivery
3 83 (51.55%) Service Management
4 58 (36.02%) Change Management
5 53 (32.92%) ITIL Certification
6 41 (25.47%) ITSM
7 29 (18.01%) SLA
8 27 (16.77%) Incident Management
9 26 (16.15%) Stakeholder Management
10 25 (15.53%) Finance
11 24 (14.91%) Line Management
12 23 (14.29%) Problem Management
13 19 (11.80%) ITIL V3
14 18 (11.18%) Windows
15 17 (10.56%) Continuous Improvement
16 16 (9.94%) Mentoring
17 15 (9.32%) Microsoft
17 15 (9.32%) Project Management
17 15 (9.32%) Service Delivery Management
18 14 (8.70%) Service Design
18 14 (8.70%) ServiceNow
18 14 (8.70%) Windows Server
18 14 (8.70%) Performance Management
18 14 (8.70%) Retail
19 13 (8.07%) Active Directory
20 11 (6.83%) Driving Licence
21 10 (6.21%) Analytical Skills
21 10 (6.21%) IT Strategy
21 10 (6.21%) Microsoft Certification
22 9 (5.59%) Banking

ITIL Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.73%) MS Exchange
2 3 (1.86%) Exchange Server 2010
2 3 (1.86%) Exchange Server 2013
3 2 (1.24%) SharePoint
3 2 (1.24%) Skype for Business
4 1 (0.62%) Exchange Server 2003
4 1 (0.62%) Exchange Server 2007
Applications
1 7 (4.35%) Microsoft Office
2 4 (2.48%) Microsoft Excel
3 2 (1.24%) Microsoft PowerPoint
4 1 (0.62%) Adobe Premiere
Business Applications
1 1 (0.62%) SAP Hybris
Cloud Services
1 7 (4.35%) Microsoft Azure
1 7 (4.35%) Office 365
2 2 (1.24%) IaaS
3 1 (0.62%) G Suite
3 1 (0.62%) Google Cloud Platform
3 1 (0.62%) PaaS
3 1 (0.62%) SaaS
Communications & Networking
1 5 (3.11%) WAN
2 2 (1.24%) LAN
2 2 (1.24%) Unified Communications
3 1 (0.62%) Skype
3 1 (0.62%) SMS
Database & Business Intelligence
1 5 (3.11%) SQL Server
2 3 (1.86%) Big Data
2 3 (1.86%) Blockchain
2 3 (1.86%) SQL Server 2016
3 1 (0.62%) SQL Server Analysis Services
3 1 (0.62%) SQL Server Integration Services
3 1 (0.62%) SQL Server Reporting Services
General
1 25 (15.53%) Finance
2 14 (8.70%) Retail
3 9 (5.59%) Banking
4 7 (4.35%) Legal
5 5 (3.11%) Telecoms
6 4 (2.48%) Law
7 3 (1.86%) Publishing
8 1 (0.62%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.62%) Middleware
Miscellaneous
1 11 (6.83%) Driving Licence
2 10 (6.21%) Analytical Skills
3 4 (2.48%) Computer Science
4 3 (1.86%) CMDB
4 3 (1.86%) Greenfield Project
4 3 (1.86%) Management Information System
5 2 (1.24%) Blackberry
5 2 (1.24%) Data Centre
5 2 (1.24%) NHS
5 2 (1.24%) Smartphone
6 1 (0.62%) Derivative
6 1 (0.62%) Foreign Exchange (FX)
6 1 (0.62%) iPad
Operating Systems
1 18 (11.18%) Windows
2 14 (8.70%) Windows Server
3 4 (2.48%) Windows Server 2008
4 3 (1.86%) Mac OS X
4 3 (1.86%) Windows Server 2012
5 1 (0.62%) Unix
5 1 (0.62%) Windows Server 2003
Processes & Methodologies
1 161 (100.00%) ITIL
2 93 (57.76%) Service Delivery
3 83 (51.55%) Service Management
4 58 (36.02%) Change Management
5 41 (25.47%) ITSM
6 27 (16.77%) Incident Management
7 26 (16.15%) Stakeholder Management
8 24 (14.91%) Line Management
9 23 (14.29%) Problem Management
10 19 (11.80%) ITIL V3
11 17 (10.56%) Continuous Improvement
12 16 (9.94%) Mentoring
13 15 (9.32%) Project Management
13 15 (9.32%) Service Delivery Management
14 14 (8.70%) Performance Management
14 14 (8.70%) Service Design
15 10 (6.21%) IT Strategy
16 9 (5.59%) Release Management
17 8 (4.97%) Coaching
18 7 (4.35%) Process Improvement
Programming Languages
1 3 (1.86%) SQL
2 1 (0.62%) C
Qualifications
1 53 (32.92%) ITIL Certification
2 10 (6.21%) Microsoft Certification
3 9 (5.59%) MCSE
4 8 (4.97%) Degree
4 8 (4.97%) MCP
5 7 (4.35%) CCNA
5 7 (4.35%) Cisco Certification
6 3 (1.86%) DBS Check
6 3 (1.86%) ITIL Foundation Certificate
7 1 (0.62%) MCSA
7 1 (0.62%) MCTS
7 1 (0.62%) PRINCE2 Practitioner
7 1 (0.62%) SC Cleared
7 1 (0.62%) Security Cleared
Quality Assurance & Compliance
1 29 (18.01%) SLA
2 7 (4.35%) ISO/IEC 27001
3 5 (3.11%) ISO/IEC 20000
System Software
1 13 (8.07%) Active Directory
2 1 (0.62%) Hyper-V
2 1 (0.62%) XenApp
2 1 (0.62%) XenServer
Systems Management
1 4 (2.48%) SCCM
2 3 (1.86%) SCOM
3 2 (1.24%) WhatsUp Gold
4 1 (0.62%) Systems Management Server (SMS)
Vendors
1 15 (9.32%) Microsoft
2 14 (8.70%) ServiceNow
3 4 (2.48%) Cisco
4 3 (1.86%) Dell
4 3 (1.86%) SAP
4 3 (1.86%) VMware
5 2 (1.24%) Adobe
5 2 (1.24%) AppSense
5 2 (1.24%) Citrix
5 2 (1.24%) EMC
5 2 (1.24%) F5
5 2 (1.24%) HP
5 2 (1.24%) Mitel
5 2 (1.24%) NetApp
5 2 (1.24%) Snow
5 2 (1.24%) Splunk
5 2 (1.24%) Wyse
6 1 (0.62%) Google
6 1 (0.62%) hybris
6 1 (0.62%) IBM