The median annual salary for a ITIL Service Manager was £55,000 in advertised job vacancies during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

ITIL Service Manager
UK
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 790 789 747
Rank change year-on-year -1 -42  
Permanent jobs requiring an ITIL Service Manager 62 161 223
As % of all permanent IT jobs advertised in the UK 0.073% 0.15% 0.21%
As % of the Job Titles category 0.075% 0.16% 0.21%
Number of salaries quoted 48 144 175
Median salary £55,000 £50,000 £52,500
Median salary % change year-on-year +10.00% -4.76%  
90% offered a salary of more than £37,500 £42,500 £40,000
10% offered a salary of more than £69,650 £70,000 £65,000
UK excluding London median salary £37,500 £47,500 £47,500
% change year-on-year -21.05% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82331 100795 104032
As % of all permanent IT job vacancies advertised in the UK 96.29% 96.38% 96.64%
Number of salaries quoted 68376 84445 84981
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

ITIL Service Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured ITIL Service Manager in the job title.

Job vacancy trend for ITIL Service Manager in the UK

ITIL Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL Service Manager.

Salary trend for ITIL Service Manager in the UK

ITIL Service Manager
Salary Histogram

The salary distribution of IT jobs citing ITIL Service Manager over the 3 months to 30 March 2017.

Salary histogram for ITIL Service Manager in the UK

ITIL Service Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Service Manager within the UK over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 61 £55,000 +10.00% 4
London +15 27 £57,500 - 3
Yorkshire +22 11 £37,500 -21.05%
West Yorkshire +10 11 £37,500 -21.05%
South East +48 9 £60,000 +20.00%
Leeds +14 8 £37,500 -21.05%
North West -20 7 £50,000 +9.89%
Manchester -29 6 £48,750 +7.14%
Bromley - 5 £60,000 -
City of London +7 4 £63,500 +25.74%
Berkshire +38 3 £60,000 +14.28%
East of England +30 3 £63,000 +26.00%
Hampshire +21 3 £40,000 -13.51%
Wakefield - 3 - -
South West +34 2 £34,000 -20.00% 1
Essex +16 2 £61,000 +43.52%
East Midlands +9 2 £48,750 +8.33%
Chelmsford - 2 £61,000 -
Slough - 2 £60,000 -
Surrey +47 1 - -
Reading +38 1 - -
Hertfordshire +13 1 £65,000 +30.00%
West Sussex - 1 - -
Somerset - 1 £35,000 - 1
Northamptonshire - 1 £30,000 -
Leicestershire - 1 £67,500 -
Woking - 1 - -
Watford - 1 £65,000 -
Northampton - 1 £30,000 -
Liverpool - 1 £50,000 -

ITIL Service Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 March 2017, ITIL Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring ITIL Service Manager in the job title.

1 184 (100.00%) ITIL
2 99 (53.80%) Service Management
3 84 (45.65%) Service Delivery
4 60 (32.61%) ITIL Certification
5 57 (30.98%) SLA
6 41 (22.28%) Finance
7 39 (21.20%) Change Management
7 39 (21.20%) Stakeholder Management
7 39 (21.20%) Incident Management
8 38 (20.65%) ITSM
9 34 (18.48%) Project Management
10 28 (15.22%) ITIL V3
11 25 (13.59%) Problem Management
12 18 (9.78%) Continuous Improvement
13 16 (8.70%) Microsoft
13 16 (8.70%) PRINCE2
14 15 (8.15%) Windows
15 14 (7.61%) Service Desk Management
15 14 (7.61%) MS Excel
16 13 (7.07%) Analytical Skills
16 13 (7.07%) Data Centre
17 12 (6.52%) Risk Management
17 12 (6.52%) Banking
18 11 (5.98%) Telecoms
18 11 (5.98%) Line Management
19 10 (5.43%) Process Improvement
20 9 (4.89%) Business Intelligence
20 9 (4.89%) B2B
20 9 (4.89%) Active Directory
20 9 (4.89%) Performance Management

ITIL Service Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.72%) SharePoint
2 4 (2.17%) MS Exchange
3 3 (1.63%) Exchange Server 2003
3 3 (1.63%) Exchange Server 2007
Applications
1 14 (7.61%) MS Excel
2 5 (2.72%) MS Office
Business Applications
1 2 (1.09%) Remedy ITSM
Cloud Services
1 4 (2.17%) SaaS
2 2 (1.09%) PaaS
3 1 (0.54%) Office 365
Communications & Networking
1 5 (2.72%) Firewall
1 5 (2.72%) LAN
1 5 (2.72%) VLAN
1 5 (2.72%) WAN
Database & Business Intelligence
1 4 (2.17%) Power BI
1 4 (2.17%) SQL Server
2 1 (0.54%) Data Warehouse
General
1 41 (22.28%) Finance
2 12 (6.52%) Banking
3 11 (5.98%) Telecoms
4 8 (4.35%) Retail
5 5 (2.72%) Marketing
6 4 (2.17%) Law
7 3 (1.63%) Financial Institution
8 2 (1.09%) Advertising
8 2 (1.09%) German Language
8 2 (1.09%) Investment Banking
8 2 (1.09%) Legal
9 1 (0.54%) Billing
9 1 (0.54%) Publishing
Miscellaneous
1 13 (7.07%) Analytical Skills
1 13 (7.07%) Data Centre
2 5 (2.72%) CMDB
3 4 (2.17%) User Experience
3 4 (2.17%) Virtual Team
4 3 (1.63%) Derivative
4 3 (1.63%) Foreign Exchange (FX)
5 1 (0.54%) Computer Science
5 1 (0.54%) FMCG
5 1 (0.54%) Video Conferencing
Operating Systems
1 15 (8.15%) Windows
2 6 (3.26%) Windows 7
3 5 (2.72%) Windows Server
4 3 (1.63%) Windows Server 2003
5 2 (1.09%) Android
5 2 (1.09%) Apple iOS
6 1 (0.54%) Mac OS X
6 1 (0.54%) Unix
6 1 (0.54%) Windows 10
Processes & Methodologies
1 184 (100.00%) ITIL
2 99 (53.80%) Service Management
3 84 (45.65%) Service Delivery
4 39 (21.20%) Change Management
4 39 (21.20%) Incident Management
4 39 (21.20%) Stakeholder Management
5 38 (20.65%) ITSM
6 34 (18.48%) Project Management
7 28 (15.22%) ITIL V3
8 25 (13.59%) Problem Management
9 18 (9.78%) Continuous Improvement
10 16 (8.70%) PRINCE2
11 14 (7.61%) Service Desk Management
12 12 (6.52%) Risk Management
13 11 (5.98%) Line Management
14 10 (5.43%) Process Improvement
15 9 (4.89%) B2B
15 9 (4.89%) Business Intelligence
15 9 (4.89%) Performance Management
16 8 (4.35%) Disaster Recovery
Programming Languages
1 6 (3.26%) SQL
2 4 (2.17%) VBA
3 1 (0.54%) C
Qualifications
1 60 (32.61%) ITIL Certification
2 8 (4.35%) CCNA
2 8 (4.35%) Cisco Certification
2 8 (4.35%) MCSE
2 8 (4.35%) Microsoft Certification
3 7 (3.80%) MCP
4 6 (3.26%) Degree
5 4 (2.17%) CISA
5 4 (2.17%) CISM
5 4 (2.17%) CISSP
5 4 (2.17%) PRINCE2 Certification
6 3 (1.63%) SC Cleared
6 3 (1.63%) Security Cleared
7 1 (0.54%) ITIL Foundation Certificate
7 1 (0.54%) MCDST
7 1 (0.54%) MCITP
7 1 (0.54%) MCSA
Quality Assurance & Compliance
1 57 (30.98%) SLA
2 7 (3.80%) QA
3 5 (2.72%) ISO/IEC 27001
4 4 (2.17%) PCI DSS
5 3 (1.63%) Sarbanes-Oxley
6 1 (0.54%) ISO/IEC 20000
System Software
1 9 (4.89%) Active Directory
Vendors
1 16 (8.70%) Microsoft
2 7 (3.80%) ServiceNow
3 6 (3.26%) Citrix
4 4 (2.17%) CheckPoint
4 4 (2.17%) Cisco
4 4 (2.17%) F5
4 4 (2.17%) Fortinet
4 4 (2.17%) Palo Alto
5 3 (1.63%) Remedy
5 3 (1.63%) SAP
6 2 (1.09%) Apple
6 2 (1.09%) Sun
7 1 (0.54%) Cognos
7 1 (0.54%) HP
7 1 (0.54%) Polycom
7 1 (0.54%) Toshiba
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