Period
to 20 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Foundation Certificate qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 20 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Foundation Certificate
UK
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 684 696 721
Rank change year-on-year +12 +25 +51
Contract jobs citing ITIL Foundation Certificate 127 206 176
As % of all contract IT jobs advertised in the UK 0.15% 0.20% 0.17%
As % of the Qualifications category 0.75% 1.05% 0.91%
Number of daily rates quoted 69 116 117
UK median daily rate £300 £293 £300
Median daily rate % change year-on-year +2.56% -2.50% -6.25%
10th Percentile £135 £158 £130
90th Percentile £538 £538 £475
UK excluding London median daily rate £250 £285 £306
% change year-on-year -12.28% -6.94% -5.77%
Number of hourly rates quoted 30 28 17
UK median hourly rate £23.31 £20.00 £14.04
Median hourly rate % change year-on-year +16.55% +42.45% +0.04%
10th Percentile £10.77 £10.59 £10.00
90th Percentile £41.84 £30.36 £27.42
UK excluding London median hourly rate £18.73 £21.50 £13.50
% change year-on-year -12.91% +59.26% -7.69%

ITIL Foundation Certificate is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 16,998 19,578 19,259
As % of all contract IT jobs advertised in the UK 20.35% 18.82% 18.83%
Number of daily rates quoted 10,406 11,575 11,804
UK median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +3.03%
10th Percentile £262 £253 £221
90th Percentile £638 £625 £600
UK excluding London median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% +3.23%
Number of hourly rates quoted 848 948 900
UK median hourly rate £35.00 £25.12 £26.25
Median hourly rate % change year-on-year +39.33% -4.30% -0.94%
10th Percentile £14.98 £12.69 £12.00
90th Percentile £59.61 £51.25 £50.00
UK excluding London median hourly rate £35.00 £26.50 £27.50
% change year-on-year +32.08% -3.64% -

ITIL Foundation Certificate
Job Vacancy Trend

Job postings citing ITIL Foundation Certificate as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Foundation Certificate.

Contractor daily rate trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Foundation Certificate over the 6 months to 20 November 2019.

Contractor daily rate histogram for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Foundation Certificate.

Contractor hourly rate trend for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Foundation Certificate over the 6 months to 20 November 2019.

Contractor hourly rate histogram for ITIL Foundation Certificate in the UK

ITIL Foundation Certificate
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Foundation Certificate within the UK over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 113 £275 -8.33% 31
UK excluding London +15 74 £250 -12.28% 27
London +69 49 £328 +9.17% 5
South East +35 23 £198 -28.18% 9
North of England -6 17 £193 -41.67% 10
South West +5 15 £250 - 3
North West -18 13 £250 -24.24% 3
Scotland +34 8 £350 +145.61%
Midlands +12 5 £315 -23.64% 3
Yorkshire +36 4 £135 -27.03% 4
East of England +31 4 £240 -15.79% 1
West Midlands +24 3 £315 -23.64% 2
Wales +27 2 £413 +121.51% 1
East Midlands +18 2 £244 -42.53% 1

For the 6 months to 20 November 2019, IT contractor jobs citing ITIL Foundation Certificate also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Foundation Certificate.

1 127 (100.00%) ITIL
2 51 (40.16%) Microsoft
3 42 (33.07%) Windows
4 35 (27.56%) Service Management
4 35 (27.56%) ITSM
5 26 (20.47%) Microsoft Office
6 25 (19.69%) Active Directory
6 25 (19.69%) Incident Management
7 24 (18.90%) Service Delivery
8 23 (18.11%) Windows 10
9 22 (17.32%) Public Sector
10 21 (16.54%) Cisco
11 20 (15.75%) SCCM
11 20 (15.75%) Analytical Skills
12 19 (14.96%) Office 365
12 19 (14.96%) Finance
13 17 (13.39%) DNS
13 17 (13.39%) DHCP
13 17 (13.39%) ServiceNow
14 15 (11.81%) MS Exchange
14 15 (11.81%) SLA
14 15 (11.81%) Windows 7
15 14 (11.02%) VMware
15 14 (11.02%) Microsoft Certification
16 13 (10.24%) LAN
16 13 (10.24%) WAN
16 13 (10.24%) Problem-Solving
17 12 (9.45%) Security Cleared
18 11 (8.66%) VMware Infrastructure
18 11 (8.66%) Supplier Management

ITIL Foundation Certificate
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.81%) MS Exchange
2 10 (7.87%) Skype for Business
3 9 (7.09%) SharePoint
4 6 (4.72%) Exchange Server 2013
5 5 (3.94%) Exchange Server 2003
6 3 (2.36%) Exchange Server 2010
7 2 (1.57%) BizTalk Server
7 2 (1.57%) Exchange Server 2007
Applications
1 26 (20.47%) Microsoft Office
2 3 (2.36%) Spreadsheet
3 2 (1.57%) Microsoft Excel
3 2 (1.57%) Microsoft PowerPoint
Business Applications
1 5 (3.94%) Remedy ITSM
2 1 (0.79%) Academy Housing
2 1 (0.79%) Dynamics CRM
2 1 (0.79%) OPENContractor
2 1 (0.79%) OPENHousing
2 1 (0.79%) SAP Oil and Gas
Cloud Services
1 19 (14.96%) Office 365
2 5 (3.94%) Azure
3 3 (2.36%) SaaS
4 2 (1.57%) Azure Active Directory
5 1 (0.79%) AWS
5 1 (0.79%) OneDrive
Communications & Networking
1 17 (13.39%) DHCP
1 17 (13.39%) DNS
2 13 (10.24%) LAN
2 13 (10.24%) WAN
3 10 (7.87%) Skype
4 6 (4.72%) SAN
5 5 (3.94%) Wireless
6 4 (3.15%) Firewall
7 3 (2.36%) NAS
7 3 (2.36%) Telepresence
7 3 (2.36%) VLAN
7 3 (2.36%) VoIP
7 3 (2.36%) VPN
8 2 (1.57%) BGP
8 2 (1.57%) Cisco ASA
8 2 (1.57%) Cisco IOS
8 2 (1.57%) EIGRP
8 2 (1.57%) NetScaler
8 2 (1.57%) NX-OS
9 1 (0.79%) GoToMeeting
Database & Business Intelligence
1 4 (3.15%) SAP BW
1 4 (3.15%) SAP HANA
1 4 (3.15%) SQL Server
2 2 (1.57%) MySQL
2 2 (1.57%) Relational Database
3 1 (0.79%) BusinessObjects
3 1 (0.79%) SQL Server 2008
Development Applications
1 4 (3.15%) MSI
2 2 (1.57%) Team Foundation Server
General
1 22 (17.32%) Public Sector
2 19 (14.96%) Finance
3 6 (4.72%) Publishing
4 5 (3.94%) Telecoms
5 4 (3.15%) Banking
6 2 (1.57%) Investment Banking
6 2 (1.57%) Pharmaceutical
7 1 (0.79%) French Language
7 1 (0.79%) Italian Language
7 1 (0.79%) Spanish Language
Job Titles
1 25 (19.69%) Analyst
2 15 (11.81%) 2nd Line Support
3 14 (11.02%) Support Engineer
4 10 (7.87%) Desktop Support
4 10 (7.87%) Service Manager
5 9 (7.09%) Engagement Manager
6 8 (6.30%) Desktop Engineer
6 8 (6.30%) IT Analyst
6 8 (6.30%) IT Support
6 8 (6.30%) Support Analyst
7 7 (5.51%) Service Analyst
8 6 (4.72%) 2nd Line Support Analyst
8 6 (4.72%) Desktop Support Engineer
8 6 (4.72%) Network Engineer
8 6 (4.72%) Service Desk Analyst
9 5 (3.94%) 2nd Line Desktop Support
9 5 (3.94%) 2nd Line Engineer
9 5 (3.94%) Infrastructure Engineer
10 4 (3.15%) IT Engineer
10 4 (3.15%) Operations Manager
Libraries, Frameworks & Software Standards
1 4 (3.15%) Ajax
1 4 (3.15%) AngularJS
2 3 (2.36%) CSS
2 3 (2.36%) HTML
3 2 (1.57%) .NET
3 2 (1.57%) .NET Core
3 2 (1.57%) ASP.NET
3 2 (1.57%) ASP.NET MVC
3 2 (1.57%) REST
3 2 (1.57%) SOAP
3 2 (1.57%) Software Packaging
4 1 (0.79%) DHTML
4 1 (0.79%) J2EE
4 1 (0.79%) Web Services
4 1 (0.79%) WSDL
Miscellaneous
1 20 (15.75%) Analytical Skills
2 8 (6.30%) CMDB
2 8 (6.30%) Driving Licence
3 7 (5.51%) Data Centre
4 6 (4.72%) Management Information System
5 4 (3.15%) AS400
5 4 (3.15%) iSeries
5 4 (3.15%) Video Conferencing
6 3 (2.36%) Clustering
6 3 (2.36%) Enterprise Software
6 3 (2.36%) User Experience
7 2 (1.57%) Mobile App
7 2 (1.57%) NHS
7 2 (1.57%) PKI
8 1 (0.79%) Hedge funds
8 1 (0.79%) iPad
8 1 (0.79%) Replication
8 1 (0.79%) Self-Motivation
8 1 (0.79%) Smartphone
Operating Systems
1 42 (33.07%) Windows
2 23 (18.11%) Windows 10
3 15 (11.81%) Windows 7
4 6 (4.72%) Windows Server
4 6 (4.72%) Windows Server 2012
5 5 (3.94%) Windows Server 2008
6 4 (3.15%) Windows Server 2003
7 2 (1.57%) Android
7 2 (1.57%) Apple iOS
7 2 (1.57%) Unix
7 2 (1.57%) VMS
8 1 (0.79%) Linux
8 1 (0.79%) Solaris
8 1 (0.79%) Windows 8
8 1 (0.79%) Windows Embedded Compact
8 1 (0.79%) Windows XP
Processes & Methodologies
1 127 (100.00%) ITIL
2 35 (27.56%) ITSM
2 35 (27.56%) Service Management
3 25 (19.69%) Incident Management
4 24 (18.90%) Service Delivery
5 13 (10.24%) Problem-Solving
6 11 (8.66%) Supplier Management
6 11 (8.66%) Validation
7 10 (7.87%) Root Cause Analysis
7 10 (7.87%) Stakeholder Management
8 9 (7.09%) Problem Management
9 8 (6.30%) Continuous Improvement
9 8 (6.30%) Project Management
10 7 (5.51%) Agile Software Development
10 7 (5.51%) Infrastructure Engineering
10 7 (5.51%) Scrum
11 6 (4.72%) Change Management
11 6 (4.72%) Configuration Management
11 6 (4.72%) Time Management
12 5 (3.94%) Migration
Programming Languages
1 9 (7.09%) PowerShell
2 8 (6.30%) SQL
3 3 (2.36%) C
3 3 (2.36%) JavaScript
3 3 (2.36%) VB
3 3 (2.36%) VBScript
4 2 (1.57%) Bash Shell
4 2 (1.57%) C#
5 1 (0.79%) Java
5 1 (0.79%) Perl
5 1 (0.79%) Python
5 1 (0.79%) Shell Script
Qualifications
1 14 (11.02%) Microsoft Certification
2 12 (9.45%) Security Cleared
3 10 (7.87%) Cisco Certification
3 10 (7.87%) Degree
3 10 (7.87%) SC Cleared
4 8 (6.30%) MCP
5 6 (4.72%) CCNA
5 6 (4.72%) DV Cleared
5 6 (4.72%) MCSE
6 3 (2.36%) A+ Certification
6 3 (2.36%) CCENT
6 3 (2.36%) CCNP
6 3 (2.36%) MCSA
6 3 (2.36%) PRINCE2 Practitioner
7 2 (1.57%) ECDL
7 2 (1.57%) MOS
8 1 (0.79%) CCSE
8 1 (0.79%) ISEB Practitioner
8 1 (0.79%) ITIL Certification
8 1 (0.79%) MCDST
Quality Assurance & Compliance
1 15 (11.81%) SLA
2 1 (0.79%) ISO/IEC 20000
2 1 (0.79%) PMO
System Software
1 25 (19.69%) Active Directory
2 11 (8.66%) VMware Infrastructure
3 4 (3.15%) Microsoft App-V
4 3 (2.36%) DFS Replication
4 3 (2.36%) Hyper-V
5 2 (1.57%) vCloud
5 2 (1.57%) VMware Workstation
5 2 (1.57%) XenApp
6 1 (0.79%) Terminal Server
Systems Management
1 20 (15.75%) SCCM
2 5 (3.94%) Microsoft Intune
3 4 (3.15%) NetBackup
4 3 (2.36%) AppDNA
4 3 (2.36%) Microsoft Clustering
5 2 (1.57%) Cisco CUCM
5 2 (1.57%) Microsoft Data Protection Manager
5 2 (1.57%) SCOM
6 1 (0.79%) OVSD
Vendors
1 51 (40.16%) Microsoft
2 21 (16.54%) Cisco
3 17 (13.39%) ServiceNow
4 14 (11.02%) VMware
5 10 (7.87%) Citrix
6 5 (3.94%) Remedy
6 5 (3.94%) SAP
7 4 (3.15%) HP
7 4 (3.15%) Polycom
7 4 (3.15%) Symantec
8 3 (2.36%) 3PAR
8 3 (2.36%) Intel
8 3 (2.36%) Ivanti
8 3 (2.36%) Nimble Storage
9 2 (1.57%) Apple
9 2 (1.57%) Avaya
9 2 (1.57%) F5
9 2 (1.57%) NetApp
9 2 (1.57%) Oracle
9 2 (1.57%) Snow