Customer Retention (Client Retention)
UK > Work from Home
The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Customer Retention skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Retention over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 16 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | - | 467 | 614 |
| Rank change year-on-year | - | +147 | -136 |
| Contract jobs citing Customer Retention | 0 | 1 | 8 |
| As % of all contract jobs with a WFH option | - | 0.004% | 0.018% |
| As % of the Processes & Methodologies category | - | 0.005% | 0.020% |
| Number of daily rates quoted | 0 | 0 | 5 |
| 10th Percentile | - | - | £298 |
| 25th Percentile | - | - | £425 |
| Median daily rate (50th Percentile) | - | - | £450 |
| Median % change year-on-year | - | - | +12.50% |
| 75th Percentile | - | - | £600 |
| 90th Percentile | - | - | £660 |
| UK median daily rate | £313 | £550 | £450 |
| % change year-on-year | -43.18% | +22.22% | +12.50% |
All Process and Methodology Skills
Work from Home
Customer Retention is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 13,021 | 22,109 | 40,018 |
| As % of all contract jobs with a WFH option | 87.98% | 89.70% | 91.06% |
| Number of daily rates quoted | 8,736 | 15,644 | 29,065 |
| 10th Percentile | £325 | £363 | £361 |
| 25th Percentile | £425 | £450 | £431 |
| Median daily rate (50th Percentile) | £525 | £540 | £525 |
| Median % change year-on-year | -2.82% | +2.90% | +7.69% |
| 75th Percentile | £638 | £650 | £631 |
| 90th Percentile | £750 | £750 | £725 |
| UK median daily rate | £525 | £550 | £530 |
| % change year-on-year | -4.55% | +3.77% | +8.16% |
| Number of hourly rates quoted | 565 | 507 | 537 |
| 10th Percentile | £14.93 | £18.63 | £14.15 |
| 25th Percentile | £25.00 | £27.86 | £20.75 |
| Median hourly rate | £43.00 | £53.35 | £39.50 |
| Median % change year-on-year | -19.40% | +35.06% | +61.22% |
| 75th Percentile | £60.00 | £68.75 | £57.50 |
| 90th Percentile | £75.15 | £80.00 | £71.00 |
| UK median hourly rate | £36.27 | £35.65 | £25.68 |
| % change year-on-year | +1.75% | +38.82% | +5.35% |
Customer Retention
Trend for Jobs with a WFH Option
Job vacancies with a work from home option citing Customer Retention as a proportion of all IT jobs advertised.
Customer Retention
Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with a work from home option citing Customer Retention.