Customer-Centric
UK > Work from Home
The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 9 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 276 | 403 | 499 |
| Rank change year-on-year | +127 | +96 | -121 |
| Contract jobs citing Customer-Centricity | 65 | 65 | 116 |
| As % of all contract jobs with a WFH option | 0.43% | 0.26% | 0.26% |
| As % of the Processes & Methodologies category | 0.49% | 0.29% | 0.29% |
| Number of daily rates quoted | 38 | 49 | 89 |
| 10th Percentile | £318 | £276 | £298 |
| 25th Percentile | £418 | £420 | £440 |
| Median daily rate (50th Percentile) | £550 | £500 | £523 |
| Median % change year-on-year | +10.00% | -4.31% | -5.00% |
| 75th Percentile | £587 | £600 | £638 |
| 90th Percentile | £612 | £675 | £725 |
| UK median daily rate | £464 | £510 | £550 |
| % change year-on-year | -9.07% | -7.27% | - |
| Number of hourly rates quoted | 1 | 0 | 4 |
| 10th Percentile | - | - | £22.68 |
| 25th Percentile | £15.50 | - | £24.81 |
| Median hourly rate | £16.00 | - | £47.50 |
| 75th Percentile | £16.50 | - | £73.50 |
| 90th Percentile | - | - | £84.30 |
| UK median hourly rate | £10.30 | £37.34 | £26.25 |
| % change year-on-year | -72.42% | +42.25% | +8.25% |
All Process and Methodology Skills
Work from Home
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 13,268 | 22,513 | 39,948 |
| As % of all contract jobs with a WFH option | 88.01% | 89.73% | 91.07% |
| Number of daily rates quoted | 8,896 | 15,904 | 28,997 |
| 10th Percentile | £325 | £363 | £362 |
| 25th Percentile | £425 | £450 | £431 |
| Median daily rate (50th Percentile) | £525 | £540 | £525 |
| Median % change year-on-year | -2.78% | +2.86% | +7.69% |
| 75th Percentile | £638 | £650 | £630 |
| 90th Percentile | £750 | £750 | £725 |
| UK median daily rate | £525 | £550 | £530 |
| % change year-on-year | -4.55% | +3.77% | +8.72% |
| Number of hourly rates quoted | 573 | 519 | 530 |
| 10th Percentile | £15.03 | £18.63 | £13.73 |
| 25th Percentile | £25.50 | £30.00 | £20.06 |
| Median hourly rate | £43.00 | £55.00 | £35.00 |
| Median % change year-on-year | -21.82% | +57.14% | +41.16% |
| 75th Percentile | £60.00 | £68.75 | £55.63 |
| 90th Percentile | £75.20 | £80.25 | £67.50 |
| UK median hourly rate | £36.50 | £36.00 | £25.18 |
| % change year-on-year | +1.39% | +42.97% | +2.78% |
Customer-Centricity
Trend for Jobs with a WFH Option
Job vacancies with a work from home option citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Daily Rate Trend for Jobs with a WFH Option
3-month moving average daily rate quoted in job vacancies with a work from home option citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram for Jobs with a WFH Option
Daily rate distribution for jobs with a work from home option citing Customer-Centricity over the 6 months to 9 May 2024.
Customer-Centricity
Hourly Rate Trend for Jobs with a WFH Option
3-month moving average hourly rate quoted in job vacancies with a work from home option citing Customer-Centricity.
Customer-Centricity
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: