Escalation Management
UK > Work from Home
The table below provides summary statistics for remote or hybrid contract work requiring Escalation Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Escalation Management over the 6 months leading up to 19 August 2025, comparing them to the same period in the previous two years.
| 6 months to 19 Aug 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 296 | 334 | 418 |
| Rank change year-on-year | +38 | +84 | +157 |
| DemandTrendContract jobs citing Escalation Management | 7 | 2 | 16 |
| As % of all contract jobs with a WFH option | 0.070% | 0.015% | 0.074% |
| As % of the Processes & Methodologies category | 0.076% | 0.018% | 0.083% |
| Number of daily rates quoted | 1 | 0 | 4 |
| 10th Percentile | - | - | £373 |
| 25th Percentile | £725 | - | £398 |
| Median daily rate (50th Percentile) | £750 | - | £425 |
| Median % change year-on-year | - | - | -15.00% |
| 75th Percentile | £775 | - | £441 |
| 90th Percentile | - | - | £446 |
| UK median daily rate | £565 | £201 | £381 |
| % change year-on-year | +181.80% | -47.41% | -23.75% |
| Number of hourly rates quoted | 0 | 0 | 2 |
| Median hourly rate | - | - | £15.72 |
| UK median hourly rate | - | - | £16.50 |
| % change year-on-year | - | - | -70.00% |
All Process and Methodology Skills
Work from Home
Escalation Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.
| DemandTrendContract vacancies with a requirement for process or methodology skills | 9,175 | 11,330 | 19,303 |
| As % of all contract jobs with a WFH option | 91.90% | 87.14% | 89.48% |
| Number of daily rates quoted | 6,120 | 7,557 | 13,640 |
| 10th Percentile | £325 | £325 | £350 |
| 25th Percentile | £413 | £425 | £440 |
| Median daily rate (50th Percentile) | £502 | £525 | £538 |
| Median % change year-on-year | -4.33% | -2.33% | -2.27% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £750 | £750 | £750 |
| UK median daily rate | £500 | £525 | £545 |
| % change year-on-year | -4.76% | -3.67% | -0.91% |
| Number of hourly rates quoted | 284 | 372 | 459 |
| 10th Percentile | £12.62 | £18.29 | £17.11 |
| 25th Percentile | £17.51 | £30.69 | £25.00 |
| Median hourly rate | £34.48 | £43.00 | £50.00 |
| Median % change year-on-year | -19.81% | -14.00% | +5.26% |
| 75th Percentile | £65.00 | £65.09 | £67.50 |
| 90th Percentile | £69.63 | £75.00 | £79.19 |
| UK median hourly rate | £25.15 | £40.94 | £40.59 |
| % change year-on-year | -38.57% | +0.86% | +53.17% |
Escalation Management
Trend for Jobs with a WFH Option
Job vacancies with remote working options citing Escalation Management as a proportion of all IT jobs advertised.
Escalation Management
Daily Rate Trend for Jobs with Hybrid Work Options
Contractor daily rate distribution trend for jobs with remote work options citing Escalation Management.
Escalation Management
Hourly Rate Trend for Jobs with Hybrid Work Options
Contractor hourly rate distribution trend for jobs with remote work options citing Escalation Management.
Escalation Management
Co-occurring Skills and Capabilities with WFH Options by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: