51 to 75 of 1,350 Customer Experience Jobs in England

experienced Customer Experience/Operations Manager within the Travel Industry? Do you have a keen interest in Activity/Sport focussed holidays? Look no further! We are working with a reputable London based Travel company, who specialise in cycling holidays - they are looking for an experienced Customer Experience Manager to join their small team. As Customer Experience & Operations Manager, you'll take overall ownership of the companies post-sales department - ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday. The role: * Leading and developing ...

Global SVP Sales Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Global SVP Sales to join our team at our head office … fast-paced, high-growth international business environment About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia ...

everywhere. More about our mission and what we offer . About the role We’re looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. You’ll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. You’ll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate ...

Customer Success Manager Package: Basic £75,000-£85,000 + 20% bonus + benefits Industry: FinTech SaaS – Mid Market & Enterprise Why: Huge growth potential in EMEA and a scaling business Do you have Customer Success experience working with complex high value enterprise clients? Do you have experience … companies with large lending operations and is sold at an Enterprise level, so your portfolio of customers will be smaller but with high individual customer value. Their customers rely on them to help protect and scale their financial organisations by streamlining process through technology. The Customer Success Manager ...

architecture and strategic change agenda. You will bring together people, process, technology and organisational capability to simplify how we operate, improve efficiency, enhance our customer experience and enable sustainable commercial growth. You will also provide leadership across Business Architecture, Project Delivery, Business Analysis and Change Management , creating … simplify operations, improve productivity and create sustainable new ways of working. Lead the redesign and optimisation of critical end-to-end operational processes , including customer engagement, order-to-cash, depot operations, logistics, engineering and asset management. Drive improvements in customer experience and digital adoption , ensuring our systems ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

Work In The UK- Not Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking … and employee experiences. You'll bring experience in two or more of the following: ✔ Service Design ✔ Service Transformation ✔ Customer Experience (CX) ✔ Operating Model Design ✔ Business Transformation ✔ Process Optimisation ✔ Service Operations ✔ Human-Centred Design You'll also have: Experience conducting discovery and service design activities Strong ...

Building Global Capabilities in a Product Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients … Planning (Marketing CRM (HCP + Pt.) outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

This role suits a TPM who thrives in a fast-paced environment, brings structure to ambiguity, and can influence outcomes across technical, operational, and customer experience priorities. Your Role Accountabilities... Program & Delivery Leadership Develop robust delivery plans aligned to the live sports calendar and keep cross-functional teams … Cross-Functional Collaboration Partner with Product, Engineering, Operations, and UX/UI teams across London and Paris to define scope, align priorities, and deliver customer-focused outcomes. Facilitate clear collaboration across development teams and stakeholders, ensuring accountability and efficient execution. Build trusted relationships and influence decisions across technical ...

About the Role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important … problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection ...

shape your own career. Ready to make a splash? Join our team today. Digital Analytics & UX Lead Shape the Future of Customer Experience Through Data Are you passionate about understanding customer behaviour and transforming digital experiences through insight, analytics and optimisation? We're looking for a Digital … Analytics & UX Lead to take ownership of analytics strategy across our customer-facing digital estate. This is a highly influential role where you'll use data, customer insight and experimentation to help create seamless, intuitive online experiences that drive engagement, adoption and customer satisfaction. Working across ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. Join TTEC Digital's AWS Professional Services practice and help deliver … communicating progress to project/programme managers Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews. Skills ...

Jazz,wearereimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless … Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

Implementation & Customer Delivery Manager(001693) London Full Time Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network … global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. Sunrate is also the principal member of Mastercard and Visa. As our Implementation & Customer Delivery Manager, you will play a critical role in delivering an exceptional customer onboarding experience by taking ownership of every implementation from ...

gaps Translate complex analysis into clear narratives, recommendations and interventions through evidence-based storytelling and strategic challenge Influence senior leaders across business, product, technology, CX and analytics to frame the right questions and interpret insights into decisions Establish governance and forums that convert insight into agreed actions improving customer … work through emerging themes, connecting signals across data and customer context to create practical options Build strong partnerships across Customer Data & Analytics, CX and business teams to improve customer outcomes and performance Develop others through mentoring, coaching and setting direction that raises the bar on insight quality ...

. This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU. The new digital banking channel will be based on Temenos Digital , integrated with the Bank … delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience. This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing ...

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Do you enjoy leading support teams that deliver exceptional customer service? Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve … support experience? Our Client Support team is central to the service we provide to clients using our software across the legal and conveyancing sector. We’re looking for an experienced Client Support Manager to join us on an initial 12-month fixed term contract. You’ll lead and develop ...

looking for a Junior Business & Customer Support Executive to join our growing team. This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step. What We Can Offer This … opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development. As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships. ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

with a leading global technology company that is revolutionising how individuals and businesses manage their financial lives. This innovative organisation is deeply committed to customer success, leveraging data-driven strategies to enhance experiences and drive operational excellence across diverse international markets. They are at the forefront of integrating … robust, AI-ready data foundations that scale across multiple regions. You will be at the heart of improving how this company measures and delivers customer success, directly influencing Customer Experience, Digital Experience, Service Delivery, and Supportability, all while working with groundbreaking AI-native analytics. This ...

business, supporting a major programme of digital transformation across web and app experiences. This is a fantastic opportunity for someone with strong web analytics experience who wants to work across product, marketing, CRM, and customer experience teams, helping shape how digital journeys are measured, optimised, and improved. … role Reporting into the Digital Analytics Manager, you'll be the go-to analyst for website and app performance, helping stakeholders understand customer behaviour and make data-driven decisions. You'll work across: Product teams Marketing & Acquisition CRM Digital Experience App development initiatives The role combines analytics, reporting ...

Customer Service Advisor - END OF CONTRACTS Specialist Location: Berkshire, Sleugh, South East England Job Type: Temporary, Full-Time Industry: Banking and Finance/Customer Service and Call Centres Salary: £14.88 per hour Benefits: Hybrid working arrangement – two days per week WFH after training is completed Job Description … Customer Service Advisor provides excellent support and guidance to customers within the banking and finance sector. The role involves managing inbound customer enquiries via telephone, email or online platforms, resolving issues efficiently and accurately, and ensuring a positive customer experience at all times. The position requires ...

will own the end-to-end digital trading strategy across direct-to-consumer channels and marketplace platforms, ensuring a unified approach to commercial planning, customer experience, product assortment, pricing, promotions and trading execution. The successful candidate will drive profitable revenue growth, identify new opportunities for growth & expansion … performing team to deliver best-in-class digital experiences across all digital touchpoints.Working closely with local & global Digital, Analytics, Marketing, Merchandising, Planning, Finance, Operations, Customer Experience and brand teams, this role will play a critical leadership position in shaping the future of the European digital business.**The successful ...

Data & Insights Analyst to join a growing organisation in a fully remote role, helping turn complex operational data into clear insights that improve performance, customer experience and business decision making. This is a varied position suited to someone who enjoys getting into the detail of data … with large datasets from multiple sources, identifying trends, developing dashboards and reporting, supporting forecasting and helping the business understand where changes can improve efficiency, customer experience and commercial performance. What you will be doing Analyse large and complex datasets to identify trends, patterns and opportunities for improvement ...