651 to 675 of 1,819 Customer Experience Jobs in England

Account Manager to join a growing international technology business based in Bournemouth. This is a fantastic opportunity for a proven B2B salesperson with SaaS experience to work on an exciting AI-powered Microsoft Teams solution, managing warm inbound opportunities and developing existing enterprise accounts. There is no cold calling … close. The Role You'll be responsible for: Qualifying inbound B2B leads and converting trials into paid subscriptions Managing and growing existing UK customer accounts Conducting product demonstrations and presentations Identifying upsell and account growth opportunities Managing your sales pipeline and keeping opportunities moving forward Building strong relationships with ...

world rely on the systems we design to make public transport smarter, more connected, and more accessible. With more than 35 years of experience and solutions deployed across 200+ cities globally, we’re transforming the way people travel through innovative transit technology that combines software, hardware, and real-world … solely on backlogs and process. We’re looking for someone who can bring clarity to complexity, inspire a high-performing team, and help turn customer and market needs into meaningful product outcomes. You’ll lead and support a talented group of Product Owners across our portfolio, helping to align ...

board level. Set our strategic view on the future of ecommerce Maintain a sharp, well evidenced point of view on where ecommerce technology and customer experience are heading, and what that means for the organisations we work with. Translate developments in AI driven personalisation, agentic commerce, unified commerce … team to add a layer of genuine problem diagnosis to their discovery and requirements work, building a more complete picture of the business and customer challenge before solutioning begins. Champion the principle that understanding the business and customer challenge is the foundation on which good requirements gathering ...

Delivery Manager. You will take on broader management responsibilities beyond the agile team as required and actively contribute to the Management capability. Experience in bespoke software delivery,operating as a part of an agile team working for an external customer(experience in a client-facing role … consulting environment is a must-have).MINIMUM REQUIREMENTSSC clearance eligibility is mandatory. Minimum 3 years of experience in a similar role preferrably with UK healthcare organizationsMinimum 3 years of experience in delivering bespoke software projects from scratch, using agile methodologies for external customers. Strong experience in customer ...

programmes with multiple competing priorities in challenging environments. Understanding the impacts the programme has on each individual business team and Business as a whole. Experience of both watefall and agile methodology and delivery Skills and Experience Portfolio, Programme and Project Management, Prince2 or APM or SAFE Ability … skills at all levels, including SMT and BLT Confidence to challenge, advise and shape programe direction Ability to unblock issues to enable successful delivery Experience of both watefall and agile methodology and delivery Experience of managing and leading senior stakeholders, ensuring on time and within budget delivery ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … product-market fit. We're embedded in squads with Product Managers, Data Scientists, Designers, User Researchers, and Sales, bringing the voice of the customer and market into what we build, how we position it, and how we take it to market. We own customer and market understanding, positioning ...

Architects at Thoughtworks leverage their expertise in "managed services" for application and infrastructure platform support, and maintenance, to craft impactful solutions. They focus on customer challenges and in partnership with the sales team, translate these into winning proposals encompassing compelling engagement, operating and commercial models, ensuring every engagement … will be involved in community initiatives to mentor team members, streamline operations, share and grow knowledge Job Qualifications Technical Skills You have 15+ years experience in working on tech solutions and creating proposals You have strong experience in managed services with hands on exposure of working with ...

Growth and Strategic accounts from post-onboarding through long-term growth Build a concrete account plan with each customer: the commercial, operational, and CX metrics you're moving, and the timeline for moving them Monitor account health, and when performance slips, bring in the deployment strategist … renewal negotiations and independently identify and close expansion opportunities, including navigating procurement, pricing, and contract tradeoffs Understand the cost, headcount, and revenue implications of CX decisions Engage confidently with senior stakeholders, including CX leaders and executives Quantify and communicate customer ROI using metrics tied to cost savings, efficiency ...

integrations and go-lives Raise the engineering bar through code review, architecture reviews, and mentoring An ideal candidate has 6+ years of software engineering experience, with senior-level ownership of production systems and genuine full-stack range Hands-on realtime systems experience, such as voice applications, WebRTC/… modern front end (React, TypeScript) and depth on the backend (Scala or another JVM language, and/or Python), along with cloud infrastructure experience on GCP or AWS A track record designing, building, and maintaining RESTful APIs, microservices, or event-driven systems Familiarity using AI coding tools ...

building a new Customer Success team and are hiring a VP, Customer Success Manager to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue … Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you will do Own the senior relationship for a portfolio ...

business outcomes through implementation, adoption, and scale while partnering across Commercial, Sales, Marketing, Product Development, Operations, Planning, Supply Chain, Digital Technology, Analytics, Compliance, Finance, Customer Experience, and other key functions. Strategic Growth Execution Lead execution of SharkNinja's highest-priority growth initiatives, ensuring successful delivery of measurable business … teams and sustained beyond initial launch. Executive stakeholders aligned on priorities, with transparent reporting on progress, risks, and course corrections. What You'll Bring Experience 12+ years of experience in strategy execution, business operations, consulting, program leadership, commercial execution, or related disciplines. Proven track record leading complex cross ...

Managing Director Europe, this role has full responsibility for the development and execution of the UK business strategy, including sales growth, operational performance, profitability, customer satisfaction, and employee engagement. As the senior leader of FORTÉ UK, the Country Manager will be responsible for developing and executing an approved annual … best practices. The Country Manager will directly recruit, hire, develop, and manage the UK team while fostering a culture of accountability, collaboration, innovation, and customer focus. Key Responsibilities Develop and execute the UK business strategy in alignment with European growth objectives. Build, lead, and develop a high-performing ...

lasting impact. YOU WILL: Scoping, selling, architecting and delivering a wide variety of Data & Analytics solutions for our clients. Fostering a high-quality human experience for our team through effective coaching, mentoring, development of career paths, and modelling superior management and leadership skills. Continue to build the team … action through high-quality work delivered on time and on budget to our clients. Collaborate creatively with other North Highland capabilities (such as Experience Design or Supply Chain) to create unique cross-functional value-add solutions to clients. Collaborate creatively with our client account teams to grow existing ...

party consultancies. KEY DUTIES: Application Strategy & Ownership Own the application roadmap for group wide IT applications & AI solutions, ensuring alignment with business strategy and customer experience goals. Define and maintain application lifecycle roadmap, including upgrades, enhancements, rationalisation and retirement. Act as the primary application owner, accountable for availability … related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products both ...

splash? Join our team today. Marketing Automation Lead We're looking for an experienced Marketing Automation Lead to create, develop and optimise automated customer communications that improve customer experience and drive digital adoption. You'll take end-to-end ownership of Salesforce Marketing Cloud campaigns, delivering personalised … triggered and multi-channel communications that support business objectives and improve customer outcomes. Key Responsibilities Lead the delivery of marketing automation campaigns within Salesforce Marketing Cloud. Design and build personalised, triggered customer journeys and communications. Develop and maintain HTML email content and templates. Analyse campaign performance and identify ...

quotes and order related queries Responsible and accountable for the data accuracy and integrity in CRM Support all Pre and Post Order Management Increasing Customer Experience, Satisfaction and Loyalty. Key responsibilities for this job: Responsible for the accurate processing of quotes and sales orders for clients, either from … actively engage with teams across the company Review new sales leads ensuring data accuracy and validity of data within the CRM system Own customer and internal department queries/escalations Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate ...

data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. … break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ...

exciting opportunity to join an innovative organisation providing digital solutions to businesses across a range of industries. With a strong focus on technology, customer experience, and delivering solutions that help businesses operate more effectively, the company is continuing to expand and is looking for a commercially driven Sales … sales cycle from initial contact and qualification through to proposal, negotiation, and close. Building and maintaining strong relationships with prospective and existing customers. Understanding customer requirements and recommending appropriate technology solutions based on their individual needs. Conducting sales calls, virtual meetings, presentations, and product demonstrations with prospective clients. Preparing ...

Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high … rapid, expert handling of complex, time-critical, and sensitive issues. The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal ...

Join us in making sure no one is left without a voice. At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives. We’re proud to be a global leader in augmentative and alternative communication … business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence ...

Join us in making sure no one is left without a voice. At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives. We're proud to be a global leader in augmentative and alternative communication … business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence ...

Technical Support Analyst to join our growing SaaS environment and provide high-quality technical and application support to our customers. This is a customer-facing technical support role where you’ll be the first point of contact for customers experiencing issues with our applications. You’ll investigate problems, provide … doing Act as the first point of contact for customers requiring technical support Investigate, diagnose and troubleshoot application-related issues Log, manage and track customer queries and incidents through Jira Service Management Provide clear, professional guidance on product functionality, usability and troubleshooting Take ownership of customer issues ...

Customer Relationship Management team is responsible for the direct digital communications to both our commercial and consumer customers in Europe, for our complete product and services portfolio including vehicle launches as well as Integrated Services. We connect the capabilities of the marketing cloud and data with customer needs … week working remotely. Travel to London to agency locations is regularly required and occasionally to other European locations. You will be customer-focused, inquisitive, action-orientated and enjoy change. Working in collaborative, positive and agile teams you will thrive in the kind of environment where you can share ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...